Fiat Ducato User guide

OWNER HANDBOOK
FIATDUCATO

We really know your vehicle because we invented,
designed and built it: we really know every single detail. At Fiat Professional Service authorised workshops
you can find technicians directly trained by us, offering quality and professionalism for all service operations.
Fiat Professional workshops are always close to you for the regular servicing operations, season checks and practical
recommendations by our experts.
With Fiat Professional Genuine Parts you keep the reliability, comfort and performance features of your
new vehicle unchanged in time: that's why you bought it for.
Always ask for Genuine Parts for the components used on our vehicles; we recommend them because they come from
our steady commitment in research and development of highly innovative technologies.
For all these reasons: rely on Genuine Parts,
because they are the only ones designed by Fiat Professional for your vehicle.
SAFETY: BRAKING
SYSTEM
ENVIRONMENT: PARTICULATE FILTERS,
CLIMATE CONTROL SYSTEM MAINTENANCE
COMFORT:
SUSPENSION AND WINDSCREEN WIPERS
PERFORMANCE:
SPARK PLUGS, INJECTORS AND
BATTERIES
LINEACCESSORI:
ROOF RACK BARS, WHEEL RIMS
WHY CHOOSING
GENUINE PARTS

CHOOSING GENUINE PARTS
IS THE MOST NATURAL CHOICE
PERFORMANCE
GENUINE PARTS
COMFORT
GENUINE PARTS
SAFETY
GENUINE PARTS
AMBIENT
GENUINE PARTS
VALUES
GENUINE PARTS
ACCESSORIES
GENUINE PARTS

HOW TO RECOGNISE
GENUINE PARTS
All Genuine Parts undergo strict controls, both during design and manufacturing stages,
by specialists using vanguard materials,
to test the component reliability.
This to guarantee performance and safety for you and your passengers on board,
for a long time.
Always ask for and make sure a Genuine Part has been used.

Dear Customer.
Thank you for choosing Fiat and congratulations on your choice of a Fiat Ducato.
We have written this handbook to help you get to know all the features of your vehicle and use it in the best
possible way.
You are recommended to read it right through before taking to the road for the first time. You will find information,
tips and important warnings regarding the use of your vehicle to help you get the most from the technological
features of your Fiat Ducato.
Read the warnings and indications, marked with the following symbols:
personal safety;
vehicle integrity;
environmental protection.
The enclosed Warranty Booklet lists the services that Fiat offers to its Customers:
❒ the Warranty Certificate with terms and conditions for maintaining its validity;
❒ the range of additional services available to Fiat Customers.
Enjoy reading and happy motoring!
This Owner Handbook describes all the versions of the Fiat Ducato.
As a consequence, you should only consider the information which is related to the engine
and bodywork version of the vehicle you have purchased.

REFUELLING
Only refuel with automotive diesel conforming
to the European specification EN590.
The use of other products or mixtures may
damage the engine beyond repair and
consequently invalidate the warranty depending
on the damage caused.
STARTING THE ENGINE
Make sure that the handbrake is engaged, set the
gear lever to neutral, fully depress the clutch
pedal without pressing the accelerator, then turn
the ignition key to MAR-ON and wait for the
warning lights
Y
and
m
to go off; turn the
ignition key to AVV and release it as soon as the
engine has started.
PARKING ON FLAMMABLE MATERIAL
The catalytic converter develops high
temperatures during operation. Do not park on
grass, dry leaves, pine needles or other
flammable material: fire hazard.
RESPECTING THE ENVIRONMENT
The vehicle is fitted with a system that allows
continuous diagnosis of the emission-related
components in order to help protect the
environment.
ELECTRICAL ACCESSORIES
If, after buying the vehicle, you decide to add
electrical accessories (with the risk of gradually
draining the battery), visit a Fiat Dealership. They
can calculate the overall electrical requirement
and check that the vehicle’s electrical system can
support the required load.
CODE card
Keep it in a safe place, not in the vehicle.
Make sure you have the electronic code written
on the CODE card with you at all times.
SCHEDULED SERVICING
Correct vehicle servicing is essential for ensuring
it stays in tip-top condition and safeguards its
safety features, its environmental friendliness and
low running costs for a long time to come.
THE OWNER’S HANDBOOK CONTAINS…
...important information, advice and warnings
for correct use, driving safety and maintenance
of your vehicle over time. Pay special attention
to the symbols
" (personal safety)
#
(environmental protection) !(vehicle
integrity).
VERY IMPORTANT
K

쇵

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KNOWING YOUR CAR
DASHBOARD
The presence and position of the controls, instruments and gauges may vary depending on the version.
1. Fixed side air vents – 2. Adjustable side air vents – 3. Left steering column stalk: external lights
– 4. Instrument and warning light panel – 5. Right steering column stalk: windscreen wiper controls, rear window
wiper, trip computer – 6. Adjustable central air vents – 7. Car radio (for versions/markets, where provided)
– 8. Passenger side glove compartment/front air bag (for versions/markets, where provided) – 9. Oddment
compartment – 10. Cigar lighter/12 V socket – 11. HVAC controls – 12. Controls on dashboard – 13. Gear lever
– 14. Ignition device – 15. Steering wheel adjustment lever – 16. Driver side front airbag/Horn – 17. Control plate:
lamp/headlamp alignment adjustment/digital display/multifunction display.
F0N0510m
Fig. 1

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F0N0002m
fig. 2
THE FIAT CODE SYSTEM
This is an electrical engine locking system which
increases protection against attempted theft of the
vehicle. It is automatically activated when the ignition
key is removed.
An electronic device, in fact, is fitted in each ignition key
grip. The device transmits a radio-frequency signal when
the engine is started through a special aerial built into
the ignition switch. The modulated signal, which changes
each time the engine is started, is the “password”, by
means of which the control unit recognises the key and
enables to start the engine.
OPERATION
Each time the vehicle is started by turning the ignition
key to MAR-ON, the Fiat CODE system control unit
sends a recognition code to the engine control unit to
deactivate the immobiliser.
The acknowledgement code is sent only if the Fiat
CODE system control unit has recognised the code
transmitted from the key.
Each time the ignition key is turned to STOP, the Fiat
CODE system deactivates the functions of the engine
management control unit.
If the code is not recognised correctly during ignition,
the
Y
warning light comes on on the instrument panel
together with a specific message on the display (see
“Warning lights and messages”).
SYMBOLS
Special coloured plates have been attached near or on
some of the components of your vehicle. These plates
bear symbols that draw your attention to the
precautions required when handling the component in
question.
The plate summarising the symbols used can be found
under the bonnet, fig. 2.

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THE KEYS
CODE CARD Fig. 3
The vehicle is delivered with two copies of the ignition
key and with the CODE card which bears the following:
A the electronic code;
B The mechanical key code to be given to the Fiat
Dealership when ordering duplicate keys.
IMPORTANT In order to ensure complete efficiency of
the electronic devices inside the keys, they should never
be exposed to direct sunlight.
In this case, turn the key to STOP and then to MAR-
ON; if the lock persists, try again with the spare set of
keys. Contact a Fiat Dealership if you still cannot start
the engine.
IMPORTANT Each key has its own code which must be
stored by the system electronic control unit. Contact
the Fiat Dealership to have new keys (up to eight)
stored with the code.
Warning light
Y
coming on when driving
❒ If the warning light
Y
turns on, this means that the
system is running a self-diagnosis (for example due to
a voltage drop).
❒ If the warning light
Y
stays on, contact a Fiat
Dealership.
The electronic components inside the key
may be damaged if the key is submitted
to sharp knocks.
F0N0003m
fig. 3

F0N0800m
fig. 4
To extract the metal insert, press button Band to
reinsert it proceed as follows:
❒ keep button B pressed and turn the metal insert A;
❒ release button B and turn the metal insert A
completely until the proper locking click is heard to
ensure correct closure.
KEY WITH REMOTE CONTROL fig. 4-5
The metal insert A is retractable and it operates:
❒ the ignition switch;
❒ the door locks;
❒ opening and closing of the fuel cap.
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All the keys and the CODE card must be
handed over to the new owner when
selling the vehicle.
Button B should only be pressed when
the key is away from the body, in
particular from the eyes and from objects that
can be spoilt (e.g. clothes). Never leave the key
unattended to make sure it is not touched by
others, especially children, who may
inadvertently press the button.
WARNING
Button Qis used for unlocking the front doors.
Button Áis used for locking all the doors;
Button Pis used for unlocking the load compartment
doors.
The passenger’s compartment lights will come on for
a preset time when the doors are unlocked.

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F0N0801m
fig. 5 F0N0114m fig. 6
Request for additional remote controls
The system can recognise up to 8 keys with
incorporated remote control. Should a new remote
control be necessary, contact a Fiat Dealership and be
ready to present the CODE card, a personal identity
document and the vehicle ownership documents.
Some versions are equipped with a key with a remote
control with 2 keys Áand Ëfig. 5.
Button Áis used for locking all the doors;
Button Ëis used for unlocking all the doors.
Dashboard LED indications
When locking the doors, led A-fig. 6 switches on for
about 3 seconds and than starts flashing (deterrence
function).
When the doors are locked, if one or more doors are
not closed correctly, the LED and direction indicators
start flashing quickly.

F0N0802m
fig. 7 F0N0337m fig. 8
KEY WITHOUT REMOTE CONTROL fig. 8
The metal insert of the key A is fixed.
The key operates:
❒ the ignition switch;
❒ the door locks;
❒ opening and closing of the fuel cap.
Replacing the battery of the key with remote
control fig. 7
To replace the battery, proceed as follows:
❒ press button A and bring the metal insert B to the
open position;
❒ turn the screw C to Ëusing a fine bit screwdriver;
❒ take out the battery case D and replace the battery
E, respecting its polarity;
❒ refit the battery case D inside the key and lock it by
turning the screw C to Á .
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Used batteries are harmful to the
environment. They should be disposed of,
as specified by law, in the special
containers provided, otherwise take them to the
Fiat Dealership, which will deal with their
disposal.

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The main functions that can be activated with the keys (with or without remote control) are the following:
Type of key
Key without remote control
Key with remote control
Visual indication
Direction indicators
flashing (only with key
with remote control)
Deterrence led
Unlocking the
doors
Turn key
anticlockwise
(driver’s side)
Turn key
anticlockwise
(driver’s side)
Briefly press
button
Q / Ë
blinks twice
Off
Door closing
from the outside
Turn key
clockwise
(driver’s side)
Turn key
clockwise
(driver’s side)
Press briefly
button
Á
blinks once
Steady for
approximately
3 seconds and then
deterrent blinking
Dead lock
activation
(*)
–
–
Press
button Á
twice
3 blinks
Double blinking
and then
deterrent blinking
Unlocking of load
compartment
lock
–
–
Briefly press
button
P
blinks twice
Deterrent blinking
(*) For versions/markets, where provided.
IMPORTANT Window opening operation is a consequence of a door unlocking control; window closing operation is
a consequence of a door locking control.
Windows up
(*)
–
–
Hold down button
Á (for longer than
2 seconds)
blinks once
Deterrent
blinking
Windows down
(*)
–
–
Hold down
(for more than
2 seconds)
button Q
blinks twice
Off

There is a maximum number of acoustic/visual cycles.
When this is reached the system returns to normal
operation.
IMPORTANT The engine lock function is guaranteed by
the Fiat CODE, which is automatically activated when
the ignition key is extracted from the starter device.
TURNING THE ALARM ON
With the doors and bonnet closed and the ignition key
either turned to STOP or removed, point the key with
the remote control towards the vehicle and press and
release the lock button.
Excluding some markets, the system produces an
acoustic warning (beep) and enables door locking.
The switching on of the alarm is preceded by an self-
diagnosis stage: if a fault is detected, the system
produces another acoustic signal.
In this case, turn the alarm off by pressing the “release
doors/release load compartment” button, check that the
doors and bonnet are properly closed and turn the
alarm back on by pressing the lock button.
ELECTRONIC ALARM
(for versions/markets where provided)
The alarm, in addition to all the remote control
functions described previously, is controlled by the
receiver located under the dashboard near the fuse box.
ALARM TRIPPING
The alarm intervenes in the following cases:
❒ when one of the doors or bonnet is opened
illegitimately (perimeter protection);
❒ when the ignition system is started up (ignition key
rotated to MAR-ON);
❒ when the battery cables are cut.
Depending on the market, the activation of the alarm
causes the activation of the siren and the direction
indicators (for about 26 seconds). Alarm tripping and
the number of cycles depend on the sales market.
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TURNING THE ALARM OFF
Press the door release/load compartment release
button on the key with remote control.
The following operations are performed (excluding
some markets):
❒ the direction indicators turn on shortly twice;
❒ two short beeps are produced by the warning buzzer;
❒ the doors are unlocked.
IMPORTANT If the central door locking system is
released using the metal insert of the key, the alarm is
not disabled.
If a door or the bonnet is not properly shut, it will be
excluded from the testing by the alarm system.
If the alarm produces an acoustic signal even when the
doors and bonnet are correctly closed, a fault has
occurred in the operation of the system. Contact a Fiat
Dealership.
IMPORTANT If the central door locking system is
engaged using the metal insert of the key, the alarm is
not enabled.
IMPORTANT The alarm is adapted to meet
requirements in various countries.

BREAK IN ATTEMPT INDICATION
Any break in attempt is indicated by the turning on of
warning light
Y on the instrument panel together with
the message on the multifunction display (where
provided), (see section “Warning lights and messages”).
DISABLING THE ALARM
To permanently disable the alarm (e.g. during a lengthy
period of idleness), simply lock the vehicle by turning
the metal insert of the key with remote control in the
lock.
IMPORTANT If the battery of the key with the remote
control goes flat or the system fails, the alarm can be
switched off by placing the key in the ignition switch and
turning it to MAR-ON.
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IGNITION DEVICE
The key can be turned to 3 different positions fig. 9:
❒ STOP: engine off, key can be extracted, steering
locked. Some electrical devices (e.g. sound system,
central door locking system, etc.) can operate;
❒ MAR-ON: driving position. All electrical devices are
enabled;
❒ AVV: engine starting (unstable position).
The ignition switch is fitted with an electronic safety
system that requires the ignition key to be turned back
to STOP if the engine will not start, before the starting
operation can be repeated.
F0N0007m
fig. 9

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Never extract the key while the vehicle
is moving. The steering wheel would
automatically lock as soon as you try to turn it.
This is always the case, even when the vehicle is
being towed.
WARNING
It is absolutely forbidden to carry out
any after-sales operation involving
steering system or steering column
modifications (e.g. installing an anti-theft
device) that could badly affect performance and
safety, invalidate the warranty and also result in
the vehicle failing to comply with regulations.
WARNING
If the ignition device is tampered with
(e.g.: attempted theft), have it checked
over by a Fiat Dealership as soon as possible.
WARNING
Always remove the key from the vehicle
when leaving it in order to prevent
accidental engagement of the control.
Remember to engage the handbrake. Engage
first gear if the vehicle is parked uphill or
reverse gear if the vehicle is parked downhill.
Never leave children unattended in the vehicle.
WARNING
STEERING LOCK
Engagement
When the key is at STOP, remove the key and turn the
steering wheel until it locks.
Disengagement
Move the steering wheel slightly as you turn the ignition
key to MAR-ON.

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INSTRUMENT PANEL
A Speedometer (speed indicator)
B Multifunction display
C Rev counter
D Engine coolant temperature
gauge with overheating warning
light
E Fuel level gauge with reserve
warning light
F0N0518m
fig. 10

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F0N0332m
fig. 11 F0N0013m fig. 12
REV COUNTER fig. 12
The rev counter shows the engine rpm.
IMPORTANT The electronic injection control system
gradually shuts off the flow of fuel when the engine is
“over-revving” resulting in a gradual loss of engine
power.
When the engine is idling, the rev counter may indicate
a gradual or sudden increase of the speed.
This behaviour is standard as it takes place during the
activation of the climate control system or the fan.
It should not be considered as a fault. In such cases,
a slight increase in engine idle speed helps to safeguard
the battery charge level.
INSTRUMENTS
The instrument background colour and type may vary
according to the versions.
SPEEDOMETER fig. 11
It shows the vehicle speed.

F0N0014m
fig. 13 F0N0015m fig. 14
ENGINE COOLANT TEMPERATURE
GAUGE fig. 14
This shows the temperature of the engine coolant fluid
and starts working when the fluid temperature exceeds
approx. 50 °C.
In normal usage, the needle should hover around the
middle of the scale.
C Low engine coolant temperature.
H High engine coolant temperature.
Warning light B may light up (and a message on the
multifunction display may appear on certain versions) to
indicate that the coolant fluid temperature is too high; in
this case, stop the engine and contact a Fiat Dealership.
FUEL GAUGE fig. 13
The needle shows the amount of fuel left in the fuel
tank.
E vacuum tank;
F tank full (see “Refuelling”).
The warning light A coming on indicates that there are
about 10-12 litres of fuel (for versions with tank capacity
90-120 l) or 10 l (for versions with tank capacity 60 l)
remaining in the tank. Do not travel with the fuel tank
almost empty: any gaps in fuel delivery could damage the
catalytic converter.
IMPORTANT The needle will point to E and warning
light A will flash to indicate a fault in the system.
Contact a Fiat Dealership to have the system checked.
IMPORTANT It is not advisable to start the additional
heater (Webasto) when fuel is on reserve.
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