Firetide HotPort 5020-LNK User manual

HotPort Firetide Installation Guide
HotPort 5020-LNK Nodes
Published March 2014
(Revised 2016)

ii HotPort Firetide Installation Guide
©2016Firetide, Inc. All rights reserved.
Firetide, the Firetide logo, Reliable connectivity anywhere, HotPort and HotPoint are all
trademarks of Firetide, Inc. All other trademarks are the property of their respective
owners.
Information in this document is subject to change without notice.
Firetide, Inc.
2105 S. Bascom Avenue, Suite 220
Campbell, CA 95008
USA
www.firetide.com

iii
About this document
Thissectionlists theaudience, purpose,summaryofinformation,and
conventions used in this document. It also includes how to contact customer
service.
Audience
ThisdocumentisintendedforcertifiedprofessionalswhoinstallFiretidewireless
solutions.
Purpose
Thisdocumenthastheinformationandproceduresnecessarytoinstallanddo
basic configuration of the Firetide
®
HotPort
®
5020-LNK point-to-point solution.
Conventions
Certain information has special meaning for the reader. This information appears
with an icon that indicates a particular condition, such as a warning or caution,
oralabel,suchas“Note”or“BestPractice”.
Electricalhazards are those environmentswherethe dangerof
electrocutionisprobable.Thisimageappearsbeforeeachelectrical
hazard statement.
Warnings contain safety information that you must obey. If you do
not obey the instruction in a warning, the result mightincludeserious
injury or death. Thisimageappears beforeeach warning statement.
Cautions contain information that you should obey to avoid minor
injury,inconvenience,anddamagetoequipment.Thisimageappears
beforeeachcautionstatement.
Notes contain optional advice and information particular to a special case or
application.
Best practices contain specific recommendations based on industry-standard
expectations.
!

iv
Document feedback
If you find an error or content missing from this document, we want to hear
about it. Youcansend your feedback about any of our documents to
[e-mail].
Contacting customer support
If you need support, depending on the problem, you might be asked for this
information:
• Description of the problem
• ComputerwithHotView Proandan installed managementlicense
• Channel and frequency plans
• Recent spectrum analysis
• Device topology in Google Earth (KMZ file)
• Network map ortopologyplan with the namesand device information
You must also have administrator access to the mesh to be able to receive
technical support.
Thenexttableliststhecontactinformationforcustomersupport.
Worldwide customer support
Days/Hours
Contact
Americas
Monday to Friday
7:00amto5:30pmPST
(Pacific standard time)
http://www.firetide.com/requestsupport
1 (877) FIRETIDE, extension 2
[phone],extension2
[phone]
Africa
Monday to Friday
http://www.firetide.com/requestsupport
Asia
8:00 am to 5:30 pm IST
[phone]
Australia
(India standard time)
Fax [phone]
Europe

v
Contents
About this document iii
Audience ..................................................................... iii
Purpose ....................................................................... iii
Conventions ................................................................ iii
Document feedback ..................................................... iv
Contacting customer support....................................... iv
HotPort 5020 point-to-point solution 1
Before you permanently install 3
Preparing what you need to install ............................. 3
Box contents for a HotPort 5020-LNK solution............ 3
Parts of a HotPort 5020-LNK node ............................. 4
Ground screw 4
LEDs 5
Reset button and pressure relief valve 5
Antenna connectors 5
FiretideAP20-050-MIMO-19antennas........................ 5
Testbefore youinstall ............................................... 6
Required tools that are not included 6
Installing and configuring HotView Pro software 6
Certification requirement 7
Doing tests on a HotPort 5020-LNK solution 7
Power Consumption table ........................................... 9
HotPort 5020-LNK node installation 11
Tools required ............................................................. 11
Making sure the site is ready for installation............... 11
Safe installation practices ........................................... 12

vi
Preparing a node for outdoor installation................... 13
Preparing earth ground ............................................... 14
GroundingaHotPortnode.......................................... 15
Installing a node and antenna assembly..................... 17
Opening the mount bracket ........................................ 19
Attaching the node to a wall 20
Attaching a node to a vertical pole 21
Attaching a node to a horizontal pole 23
Attaching straps 24
Weatherizing the connectors ...................................... 25
Troubleshooting 27
Cannot see a HotPort 5020-LNK node in HotView Pro 27
Forcing detection of a HotPort 5020-LNK node manually 27
After multiple reboots a node is missing...................... 28
Ethernet port LEDs blink quickly................................. 28
Performance not as expected...................................... 28
Resetting a HotPort 5020-LNK node to factory default settings 29
Schedulingfirmwareupgradesandactivation ............ 29
Replacing a HotPort 5020-LNK node........................... 32
Weatherproof procedures 35
Tools and materials to weatherproof connections....... 36
Makingaweatherproofantennaconnection................ 36
Making a weatherproof cableto node connection ........ 38

1
HotPort 5020 point-to-point solution
A HotPort 5020-LNK point-to-point solution is a linked pair of wireless Ethernet
nodes that comes with outdoor-rated antennas that is ideal for data traffic.
The nodes are lightweight, outdoor devices that give you one two-way, half-
duplex link with UDP throughput speeds of up to 50 Mbps. Each node has one
radio.
Note. Do not daisy-chain pairs of devices to create a multiple hop link.
Performance degrades if you do.
TheHotPort 5020-LNK nodepair is managedwith HotViewPro10.9.1.0andlater.
One node is the server; and the other node is a client.
Applications for theHotPort-LNK nodesinclude:
• Building-to-building data connectivity
• VideosurveillancewithIP cameras
• Wi-Fi access with an access point
The next image shows a point-to-point connection with a pair of
HotPort 5020-LNK nodes and a HotPoint 5200 access point for Wi-Fi access. At a
distance of 1.6 km (1 mile) you can achieve data throughput of up to 50 Mbps.

HotPort 5020point-to-point solution
2

3
Before you permanently install
Before you install a HotPort 5020-LNK solution in a permanent location, you
need to make sure you have the correct components and make sure the
components are operational.
Preparing what you need to install
To get what you need to set up the solution:
1. Open the box.
2. Removethecontents.
3. Check the contents for damage. See “Box contents for a HotPort 5020-LNK
solution.”
If a part is missing or damaged, call your Firetide reseller.
4. If the contents are good and correct, keep the box for future use.
Box contents for a HotPort 5020-LNK solution
TheHotPort5020-LNKsolutionboxcontainstheseitems:
• Two HotPort 5020-LNK nodes with assembled mount brackets
• Two AP20-050-MIMO-19 antennas with mount hardware
• Two integrated 3x3 antenna cables
• Two staging antennas
• TwoRP-SMA to type N adapters
• Two mount brackets for 3.7 to 5.0 cm (1.5 to 2.0 inch) diameter poles or a
wall
• Two mount kits
- U-bolts,M6x1.0-80mm,withflatwashers,splitwashers,nuts
- Claw-tooth pole grippers
- M6x1.0-40mm hex bolt
- M6x1.0-20mm hex bolt
- Hex-head socket wrench
• Two 802.3at Power over Ethernet (PoE) injectors
• TwoDCpowerconnectors(fieldinstallable)
• Two weatherized Ethernet RJ-45 connectors (field installable)
• Two Cat 6 Ethernet cables, 1 meter (3 feet)
Note. Other IEC cords are available separately.

Before you permanently install
4
• Quick start sheet
• Warranty card
Parts of a HotPort 5020-LNK node
The next pictureshows the HotPort 5020-LNK node. The LEDs are visible at the
top of the node when it is oriented correctly for installation on a pole.
Radio1LED Power LED
1
Radio 1 2
3
Radio 2 is not available
onthis model.
The next picture shows the connectors and LEDs on the bottom panel of a
HotPort 5020-LNK node. Weatherproofcaps protecttheconnectors on the
bottom panel. Rubber caps are on the antenna connectors.
Rubber cap
Port DC power
Reset button
(behind the valve)
Ground screw
Ground screw
HotPort5020-LNK nodesmustbeconnectedto earth ground.Theground screw
is on the bottom panel between the Ethernet port and the DC power connector.

Before you permanently install
5
LEDs
The panel that has the Firetide logo has these LEDs:
• Radio 1 and Radio 2, which indicate radio status. Radio 1 is a steady green
color to indicate normal operation. Radio 2 should be dark because the
HotPort 5020-LNK does not have a Radio 2.
• Power, whichis a steady greencolor whenthedevice receives power.The LED
is dark when the node does not receive power.
Reset button and pressure relief valve
The reset button is on the bottom panel and is covered by a weatherproof plastic
pressurerelief valve.
Antenna connectors
The left side panel has three antenna connectors for Radio 1. Rubber caps cover
theantennaconnectors.Youmustremoveanddiscardtherubbercaps whenyou
install thedevice. For best product performance, you must connect the MIMO
antenna cable that comes with this solution and then weatherproof all three
connections.
Firetide AP20-050-MIMO-19 antennas
The HotPort 5020-LNK solution comes with two Firetide AP20-050-MIMO-19
panel antennas. The next picture shows one of the antennas and its
measurements.Theantennaconnectorsandmountbracketareonthebackof
the antenna.
12 mm
(0.5inch)
305 mm
(12 inches)
305 mm
(12 inches)

Before you permanently install
6
You can install the antennas on a pole or to a wall. Each antenna weighs 0.8
kg (1.8 pounds) without clamps.
Vertical polarization for this antenna is the left connector.
For electrical and mechanical specifications, see the Firetide Antenna and
Accessory Guides.
Test before you install
You should set up and test the nodes indoors on a table before you install
them inpermanentlocations.
The benefits of tests before you install include:
• Make sure all of the equipment works before you install it
• Consistent settings across nodes to reduce software configuration
errors in the field
Typesof teststo do:
• Power on each device
• Attach the staging antennas and make sure you can see the
devices in HotView Pro management software
• Data and other application throughput tests to makesure the nodes
can send and receive data
• Learn to use the radio alignment tool
• Train installation personnel
Required tools that are not included
Youneedacomputer thathasHotViewPronetworkmanagement software
10.15.0.0 or later installed.
Installing and configuring HotView Pro software
HotView Pro does not support
the following features in a 5020-
LNK mesh
SNMP, Mobility Calibration Tool,
Spectrum Analysis Tool, Gateway
Server and Gateway Server
Redundancy, Mobility, Radio
Analysis Tool, Static and
Automesh routing, Link
Elimination, Multicast Groups,
Ethernet Direct, Ethernet Loop
Detection, External VRRP Support,
and End to End Security
If you use this procedure, you can manage the pair of nodes from HotView
Pro. Thecomputerusedformanagementif configured correctly will not
requirea separate management license becausethe licenses will be stored

Before you permanently install
7
onthe nodes.
1. Download HotView Pro software from
http://www.firetide.com/support/ software-downloads/
2. Install HotView Pro to an administrator computer.
3. Start the HotView Pro Launcher.
4. From the Options drop-down menu, select Manage Licensed HotPort
Nodes .
5. GotoFile >Exit.
6. Tolog into the HotView Pro server and client:
a. Double-clicktheHotView Pro Launcher.
b. Single-click the monitor/server icon to start the Quick Launch
feature of HotView Pro, which opens the server and client software
at the same time.
7. Whenprompted,enter:
- UserName: hv_admin
- Password: firetide
8. Click Log In .
Certification requirement
People who install and manage networks that contain Firetide products must
completetheFiretidecertificationprogram.
Doing tests on a HotPort 5020-LNK solution
The next picture shows the test setup for a HotPort 5020-LNKsolution.
PoE+
Server node
OUT
IN
PoE+
OUT
IN
Client node

Before you permanently install
8
Switch
Toconfigure an edgenode and do tests with HotView Pro software:
1. Put the nodes on a table.
2. Attach the Ethernet cable fromtheadministrator computer to the server
node.
Note. The administrator computer must have an IP address on the same subnet
asthenode. The default IPaddressis 192.168.224.150.
3. Attach the power cables to power sources as shown in the previous figure.
Caution! You must use the power supply that comes with the node. If
you use a different power supply, you void the product warranty.
The power LED comes on. The node boots and is ready to use in one minute.
4. Attach one antenna adapter and then staging antenna to Radio 1/Antenna
connector 1 on each node.
5. Download and configure HotView Pro. See “Installing andconfiguring
HotView Pro software” on page 6.
6. Goto Mesh>AddMesh> loginwiththedefaultusernameandpassword.
7. Make sure the nodes are visible in HotView Pro.
The system should prompt you to set the country code.
8. Set the country code for the node to change the device from a low-power,
low range setting to a correct full-power operational mode.
Caution: Make sure you configure the device for the correct country. If
youdo not configure the country correctly,the device might operate in a
manner that is not legal or create problems with other wireless devices.
!
!

Before you permanently install
9
a. Select the country of operation from the drop-down list.
b. Click SetCountry CodeNow .
When you set thecountry code the systemrefreshes themeshconfiguration
and gives all visible nodes the same country code. For a few minutes the
nodesmightappearanddisappearfromthegraphicmeshrecordinHotView
Pro.
c. Wait for three minutes for the system to finish the refresh.
9. Configurethenodeasneeded:
- Configuretheradioorradios.
- Set the operational mode as needed.
- Set the extended range feature if the distance between the nodes is
more than 0.8 km (0.5 mile).
Note: For information about specific features and the configuration process, see
the HotView Pro Product Configuration Guide.
10. Repeat steps 2 to 12 for the other node.
11. Checkthelinkthroughput. Forprocedures,seethe HotView ProProduct
Configuration Guide.
Note: If you are not able to get the mesh to send and receive data traffic indoors,
see“Troubleshooting”onpage13.
Youare now ready to permanently install the nodes and antennas to a pole or
mast for installation in the field.
Power Consumption table
Power input fromDC supply: 24 W (Typical), 27 W (Max)
Power input from PoE: 24 (Typical), 26 W (Max)

Before you permanently install
10

11
HotPort 5020-LNK node installation
After you do tests and configure the nodes, you are ready to install the nodes in
apermanent outdoor location.
The work process is:
1. Collectallrequiredtools.
2. Make sure that no new safety hazards are present at the installation site.
3. Preparesafetyequipmentandconfirmearthgroundprocedures.
4. Attach the nodes and antennas to poles that attach to a mast, tower, or roof.
5. Install the node and antenna assemblies and other devices, such as cameras
or access points to a permanent location.
Tools required
For a HotPort 5020-LNK solution, you need to have:
• #2 Phillips screwdriver
• Small adjustable wrench
• Electrical tape and butyl mastic or silicone tape to weatherproof the
connectors
Otherequipmentyoumightneedincludes:
• Ladder
• Lifttruck
• Safety equipment
Making sure the site is ready for installation
Note: Formoredetailed proceduresforan initialsitesurvey,seethe FiretideBest
Practices Guide .
Before you install any equipment outside, check the entire site:
• Toidentifypossiblehazardsthatmightbenewsincethecompletesitesurvey
• Toidentify the presence of objects that might cause interference for the
radios
Warning! Certified professionals must install Firetide products. If you
do not install this equipment correctly, the equipment can be
damaged, or you can be injured or die.

HotPort 5020-LNK node installation
12
Electricalshockhazardwarning! Makeaplantokeeptheinstallation
personnel safe.
Warning! Do not install Firetide products where possible contact with
power lines can be made. Antennas, poles, towers, guy wires, or cables
can touch power lines. People can be injured or killed if they touch or
hold any part of the equipment when it contacts electric lines. Make
sure that equipment and personnel cannot directly or indirectly
contactpowerlines.
Warning! Do not open the cover:
•Dangerousvoltagesinside.
•No serviceable parts inside.
•Refer to qualified service personnel.
Safe installation practices
Bestpractice: InstallHotPort5020-LNKsolutiononpolesthatarefarenough
awayfrompowerlines.
The horizontal distance from a tower, pole or antenna to the nearest power line
should be at least twice the total length of the pole/antenna combination. This
distance ensures that the pole will not contact a power line if it falls during or
after installation.
• Select equipment locations that allow safe and simple installation.
• Do not work alone.
• Useapprovednon-conductingladders,shoes, andother safety equipment.
Make sure all equipment is in good condition.
• If a tower or pole begins falling, do not catch it.
• Ifawireorpoletouchesapowerline,donottouchit.
• Do not install antennas or towers on windy days.
• Make sureall towers and poles arecorrectly grounded. Make sure all
electrical cables connected toantennas havelightning arrestors.
A connection to earth ground and a lightning arrestor can prevent fire
damage or personal injury in case of lightning, static build-up, or short
circuit within the equipment connected to the antenna.
• Use 10 AWG ground wire and corrosion-resistant connectors to connect the
base of the antenna pole or tower directly to the building protective ground
or to one or more approvedgroundingrods.
• Refer to the National Electrical Code for grounding information.

HotPort 5020-LNK node installation
13
Preparing a node for outdoor installation
It is easier to install all devices to one object, such as a pole, and then attach the
pole assembly to the roof. If you attach the devices to a pole attached to the roof
top, factors, such as weather, can make the installation more difficult and
dangerous.
Note: Install the antenna at the correct elevation recorded in the site survey
report. The installation elevation can be higher or lower than the HotPort
because the elevation is related to the link path calculations.
Warning! Only use antennas that are rated for outdoor applications.
W arning! Failure to obey these instructions might result in severe
personal injury includingelectrical shockor permanent damageto
equipment.
Warning! Make sure that all safety equipment is in good condition. Do
notuse brokenor damagedtools orequipment.Alwaysusesafework
practices and obey all local and national guidance for earth ground
requirements and electricity.
For this procedure you need to have a copy of the antenna elevations from the
site survey report and all tools.
Toprepare a node for outdoor installation:
1. Make sure that you use the outdoor antennas that come with the HotPort
5020-LNK solution.
2. Removethe mount bracket fromthe node.
a. Use the Phillips screwdriver to loosen the four captive screws (two
on each side).
Mount bracket
Captive screws
b. Remove the outer mount bracket fromthe hooks of the mount plate.

HotPort 5020-LNK node installation
14
Mount bracket
Hooksonmountplate
Node
c. Put the node in a safe place while you attach the bracket to a pole or
wall.
Note: Install the antenna at the correct elevation recorded in the site survey
report. The installation elevation can be higher or lower than the HotPort
because the elevation is related to the link path calculations.
3. To a pole that you can install at a permanent outdoor site, attach these
items:
- Bracket for the node
- Antenna bracket
- (Optional) Otherdevices
4. Attach the antenna to the antenna bracket.
5. Attach the node to the bracket so that when it is in its permanent location
the connectors are down, antenna connectors are on each side, and you can
read the “Firetide” name.
The installation is correct if the device does not move side to side easily, the
“Firetide” mark is oriented correctly, and the connectors are oriented to the
ground.
Preparing earth ground
Warning. A HotPort node must be correctly connected to earth ground.
Failure to do so can result in equipment damage, injury, or death.
Theproductwarrantydoesnotincludedamagefromincorrectgrounding.Obey
all local building and electrical codes regarding antennas. If not available, refer
to the National Electric Code (NEC).
Earth groundingguidelinesinclude:
• Ifyou attach a nodeand antennatoatowerorpole,attach the base ofthe
tower pole to the building’s ground or to one or more approved grounding
rodswith10AWGgroundwireandcorrosion-resistantconnectors.
• Connect the grounding cable to rain gutters only if the rain gutter is
connected to earth ground.
• Ground rods are copper-plated and 1.8 to 2.4 meters (6 to 8 feet) long.