Focal Point EF461L-E Assembly Instructions

INSTALLATION & USER INSTRUCTIONS
ODELS COVERED BY THESE INSTRUCTIONS
EF461L-E
EDFORD LED WALL INSET ELECTRIC FIRE
FRA E OPTIONS AVAILABLE
LED WALL INSET ELECTRIC FIRE
1
Revision D - 04/21
GB IE
ODEL SHOWN: EDFORD LED WALL INSET ELECTRIC FIRE
Image used for illustration purposes only
All instructions must be handed to the user
for safekeeping.
Please note : Except where otherwise stated, all
rights, including copyright in the text, images
and layout of this booklet is owned by Focal
Point Fires Ltd. You are not permitted to copy
or adapt any of the content without the prior
written permission of Focal Point Fires Ltd.
©2021 Focal Point Fires Ltd.
This product is only suitable for well insulated spaces or occasional use.
Focal Point Fires LtdFo
Christchurch, Dorset BH23 2BT
Tel: 01202 49933499330
Fax: [phone]
www.focalpointfires.co.uk
e : [email protected]
Focal Point Fires Ltd
RBK House, Irishtown, Athlone,
Co. Westmeath, N37 XP52,
Ireland Tel: [phone]
Fax: [phone]
www.focalpointfires.co.uk
e: [email protected]

1.0 PRELI INARY NOTES
I N S TA L L AT I O N & U S E R I N S T R U C T I O N S
2
GB IE
Section Contents Page No.
1.0 Preliminary Notes 2
2.0 Installation Requirements 3
3.0 Appliance Data 3
4.0 Unpacking the Appliance 4
5.0 Component Checklist 4
6.0 Site Requirements 5
7.0 Installing the Appliance 5
Section Contents Page No.
8.0 Fitting the Decorative Frame 6
9.0 Operating the Appliance 7
10.0 Safety Cut-Out System 9
11.0 Cleaning and aintenance 9
12.0 Servicing 9
13.0 Guarantee - Terms and Conditions 10
I PORTANT - THESE INSTRUCTIONS SHOULD BE READ CAREFULLY
AND RETAINED FOR FUTURE REFERENCE.
The appliance is designed for indoor use, and can be simply floor mounted in the
majority of floor positions anticipated. It can be located in any household room, with
the exception of bathrooms. Read all of the instructions before commencing installa-
tion. Retain for future reference and pass on as necessary to subsequent owners of the
appliance.
•DO NOT use this appliance immediately below a fixed socket outlet.
•DO NOT use this appliance in an open flue.
•When using this electrical appliance, basic precautions should be followed to reduce the risk
of fire, electric shock and injury to person, including the following:
•This heater must be used on an AC supply only and the voltage marked on the heater’s
rating label must correspond to the supply voltage.
•DO NOT switch the appliance on until it is properly installed as described in this
manual.
•This appliance can be used by children aged from 8 years and above and persons with
reduced physical, sensory or mental capabilities or lack of experience and knowledge if they
have been given supervision or instruction concerning use of the appliance in a safe way and
understand the hazards involved. Children shall not play with the appliance. Cleaning and
user maintenance shall not be made by children without supervision.
• Children of less than 3 years should be kept away unless continuously supervised.
• Children aged from 3 years and less than 8 years shall only switch on/off the appliance
provided that it has been placed or installed in its intended normal operating position and
they have been given supervision or instruction concerning use of the appliance in a safe
way and understand the hazards involved. Children aged from 3 years and less than 8 years
shall not plug in, regulate and clean the appliance or perform user maintenance.
•CAUTION: Some parts of this product can become very hot and cause burns.
• Particular attention has to be given where children and vulnerable people are present.
• If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or
similarly qualified persons in order to avoid a hazard.
•The heater must not be located immediately below a socket-outlet.
•DO NOT use this heater in the immediate surroundings of a bath, a shower or a swim-
ming pool, or other area where water/moisture could present a hazard.
•WARNING: In order to avoid overheating, do not cover the heater.
•DO NOT use this heater with a separate remote-control system or any other device
that switches the heater on automatically, since a fire risk exists if the heater is covered or
positioned incorrectly.
•CAUTION: In order to avoid a hazard due to inadvertent resetting of the thermal
cutout, this appliance must not be supplied through an external switching device, such as a
© 2021 Focal Point Fires Ltd.

3
DO NOT
-site in a position where curtains or drapes could cover the appliance. -use the heater to dry clothes.
-site in a position where other soft materials could cover e.g. below a coat rack. -site/use in an outdoor location(s).
-site behind an opening door where mechanical impact/damage could occur. -run the supply cable under carpets.
- site where the supply cable would become a trip hazard. -mount on a wall.
-sit, stand or forcefully pull on the appliance. -obstruct, cover or force items into
the openings.
•DO NOT run the mains cable under carpets, rugs etc.
•DO NOT cover or obstruct the heater in any way. Overheating will result if it is acci-
dentally covered.
• Never immerse the product in water or any other liquids.
•DO NOT use the appliance outdoors.
• Before cleaning the appliance, ensure it is unplugged from the power and that it is com-
pletely cool.
•DO NOT clean the appliance with abrasive chemicals.
• Never use accessories that are not recommended or supplied by the manufacturer. It
could cause danger to the user or damage to the appliance.
•DO NOT insert or allow foreign objects to enter the inlet or outlet vents as this may
result in electric shock, fire or damage to the appliance.
•DO NOT install the fire using an extension cord.
• Unplug from the mains supply if the appliance is not to be used for long periods.
•This product is only suitable for well insulated spaces or occasional use.
timer, or connected to a circuit that is regularly switched on and off by the utility.
• eep furniture, curtains and other fabric material away from the appliance.
•DO NOT leave the appliance unattended during use.
• From time to time, check the cord for damage. Never use the appliance if the cord or any
part of the appliance shows signs of damage.
1.0 PRELI INARY NOTES - CONTINUED GB IE
3.0 APPLIANCE DATA
Weight (kg): 11 kg
Voltage (Volts): 220-240V a.c. 50Hz
Rated Power 2000W
Supply Plug: BS 1363, 13A Fused
Supply Cord: 1.7 Metres
Location: Indoor Use
LED Display: 12 Watts
The appliance is supplied with a pre-wired three pin plug (13 Amp fuse rated) and 1.7 metres of electrical cable. It is therefore necessary for a
suitable electrical socket to be located within this distance and be easily accessible. The appliance is suitable for installation into all proprietary
surrounds with an opening of 440-445mm by 600-605mm. The appliance can be fully recessed into the opening depth of 205mm or greater. It
may be installed directly into any proprietary surround which can house this size of rebate, without the need to recess the appliance into a wall
opening or fabricate a false chimney breast.
The firebox can be installed onto a suitable combustible surface/ shelf covering the entire base area of the box.
This appliance should be positioned on a firm level surface/ shelf and in a clean ‘dust free’ environment. If the fire is to be sited in a fire sur-
round then the suitability of the surround for use with electrical heaters should be established with the fire surround manufacturer.
If fitted into an open draught fireplace, it is recommended to blank off the chimney to reduce the risk of draught through the fire, which may
cause the safety cut out system in the fan heater to operate.
It should be noted that the appliance creates warm convected air currents. These currents move heat from the room surroundings to, and up
the wall surfaces adjacent to the heater.
Installing the heater next to these types of wall coverings or operating the heater where impurities in the air, (such as tobacco smoke) exist,
may slightly discolour wall finishing.
If the appliance is to be mounted on a dry lined or timber framed construction then the integrity and ability of the wall to carry the weight of
the appliance must be confirmed. It is important in these circumstances that any vapour barrier and/or structural members of the house frame
are not damaged.
If you are unsure of the ability of the wall to carry the weight and/or which type of wall fixing to use, you should take professional advice and
obtain the correct fixings. Alternatively, find a more suitable wall location.
2.0 INSTALLATION REQUIRE ENTS
© 2021 Focal Point Fires Ltd.

Read all the instructions before continuing to unpack or install this appliance. Carefully remove the appliance from its packaging and lay on the
floor with it’s back surface downward. Note: DO NOT stand the appliance on its frame as this may cause distortion. Check that the remaining
packaging contents correlate with the component checklist below. Please dispose of all packaging with care at your local recycling centre.
4.0 UNPACKING THE APPLIANCE
4
3.0 APPLIANCE DATA - CONTINUED GB IE
© 2021 Focal Point Fires Ltd.
All odels EF461L-E
Item Symbol Value Unit Item Unit
Heat output Types of heat input, for electric storage local
space heaters only
Nominal
heat output
Pnom 2.0 W Manual heat charge control with
integrated thermostat
N/A
Minimum heat
output
(indicative)
Pmin 1.0 W Manual heat charge control with
room and/or outdoor temperature
feedback
N/A
Maximum
continuous heat
output
Pmax, c 2.0 W Electronic heat charge control with
room and/or outdoor temperature
feedback
N/A
Auxiliary electricity consumption Fan assisted heat output N/A
At nominal
heat output
elmax 0.000 W Type of heat output/room temperature control
At minimum
heat output
elmin 0.000 W Single stage heat output and no
room temperature control
No
In standby mode elSB 0.000 W Two or more manual stages no tem-
perature control
No
With mechanical thermostat room
temperature control
No
With electronic room temperature
control
No
Electronic room temperature con-
trol plus day timer
No
Electronic room temperature con-
trol plus week timer
Yes
Other control options
Room temperature control with
presence detection
No
Room temperature control with
open window detection
Yes
With distance control option No
With adaptive start control No
With working time limitation No
With black bulb sensor No
Contact details Focal Point Fires, Avon Trading Park, Christchurch Dorset, BH23 2BT
5.0 CO PONENT CHECKLIST
QUANTITY DESCRIPTION
1 Heater main body
1 Remote control
1 Decorative frame
1 Instruction booklet
1 Fixing kit; 4x screws 4x wall plugs
8 Magnets (dependant on model)

Focal Point Fires plc. assumes absolutely no responsibility for injuries and damages that may occur due to improper installation or handling.
Remove any protective film coatings from the finished/decorative surfaces of the appliance, if
any. After having selected the final mounting position of the appliance taking into account the
integrity of the wall the firebox of the appliance may be secured to the wall.
To ensure customer safety, be sure to design the installation so that the strength of both the
wall and any wall fixings used are sufficient. The appliance should not be installed until all wet
plastering and/or dry wall sanding and wall painting has been completed. Do not block the
ventilation holes of the appliance. The wall onto which the appliance is installed must be flat.
Install only on a vertical surface. Avoid sloped surfaces. Installation onto anything other than a
vertical wall may result in fire, damage or injury.
If the appliance is to be mounted on the inner leaf of a conventional cavity brick wall, or a
solid wall, then the wall plugs and fixing screws provided may be used. Depending on the
condition of the wall it may be necessary to use additional fixings. In this situation, any addi-
tional fixings and wallplugs should be of the same size and type as the ones provided.
If the appliance is to be mounted on a dry lined wall or a timber framed construction
wall then efforts should be made to fix in at least two positions vertically, into one of the
wooden studs, or supporting wooden members of the wall using two of the fixing screws pro-
vided. If this is not achievable then the wall should be strengthened using appropriate building
materials.
If there is no alternative than to rely on some plasterboard fixings then special cavity screw
fixings or hollow wall anchors will be required which are not supplied with this product. These
should be constructed from metal and not plastic and of the design indicated (Figure 2). For
further guidance for wall fixing in timber framed buildings refer to any relevant local codes of practice.
5
7.0 INSTALLING THE APPLIANCE
© 2021 Focal Point Fires Ltd.
The wall where the appliance is to be
installed must be capable of long-
term support of the total load of the
appliance. easures should also be
taken to ensure sufficient strength to
withstand the force of earthquakes,
vibration and other external forces.
Plasterboard alone is not considered
to be a structural material. It is not
recommended to rely on plaster-
board fixings alone to support the
weight of the appliance.
WARNING

Figure 2
6.0 SITE REQUIRE ENTS GB IE
‘A’. Opening height: 440mm - 445mm max.
‘B’. Opening width: 600mm min - 605mm max.
‘C’. Mounting depth: minimum 205mm.
‘D’. The distance from the floor: 0mm can be hearth mounted.
‘A’
‘B’
‘C’
‘D’
Figure 1
The appliance should be installed on a combustable surface/ shelf and not resting on the edge of the opening, as this could block the air
intake required, which would result in the heater cutting out. If no shelf is in place, leave a 8mm gap under the appliance to allow air to flow
in to the cavity, and let the heater operate correctly.
A combustible shelf may be fixed to the wall above the fire, providing that it complies with the dimensions given below.
A non-combustible shelf may be fitted to within 10mm of the top edge of the fireframe. Combustible materials, such as wood, may be
fitted to within 100mm of either side of the fireplace opening, providing the forward projection does not exceed 100mm. Any combustible
side walls must be at least 500mm to the side of the radiant heat source. As with all heating appliances, any decorations, soft
furnishings, and wall coverings (i.e. flock, blown vinyl and embossed paper) positioned too close to the appliance may discolour or scorch.
aximum depth of shelf inimum distance from bottom of the appliance
surface to underside of shelf
100mm 745mm
150mm 845mm
203mm 895mm

7.0 INSTALLING THE APPLIANCE - CONTINUED
6
8.0 FITTING THE DECORATIVE FRA E
The appliance may be supplied with a decorative frame in a variety of finishes.
I PORTANT : Due to the possibility of sharp edges, care should be
taken when handling the frame components. The use of protective
gloves is recommended.
If not pre-fitted, and the appliance is supplied with a one piece decorative frame
that is to be attached to the front of the firebox. The firefront shown in these
instructions may be different to the one supplied with the appliance.
If the frame has a bracket at the top as per Figure 5. Carefully hook the bracket
on the rear of the frame on to the very top of the black firebox. Do not hang
the frame on the “U” shaped stainless steel heat deflector.
THE FRA E UST NOT COVER ANY OF THE HEATER OUTLET!
Next, carefully pull the bottom of the frame out towards you and insert 4x mag-
nets along the bottom edge of the appliance under the glass 75mm in from the
left and right hand edge as shown in Figure 6. Then lower the frame back towards
the firebox where the magnets will make a connection.
To remove the frame, pull the bottom of the frame away from the fire to break
the magnetic connection, remove the magnets, then gently lower the frame back
towards the firebox. Lift the frame up and away from the wall to remove the
frame from the engine.
Alternative fixing method
Attach the front frame by carefully positioning it onto the heater engine, align-
ing the slots on the brackets at either side of the heater engine. Check that the
fan outlet, mounted at the top of the appliance, is not covered or obstructed in
any way. Ensure the power to the fire is switched ON.
GB IE
© 2021 Focal Point Fires Ltd.
Fixing the appliance
Do not connect the appliance until the instructions are read carefully and the
heater properly and securely installation.
Caution: Do not lift the heater using the front frame.
Remove the front frame by lifting it up and away from the heater engine.
Offer the appliance into the opening to ensure a good fit, once in the final posi-
tion mark the positions on the wall through the 4x fixing holes.
Drill the wall as appropriate for the type of wall as previously described in this
section, and insert the chosen type of wall fixings.
DO NOT REMOVE THE FEET FROM THE BOTTOM OF THE APPLIANCE!
IF FITTING WITH OUT A LEVEL SURFACE/ SHELF ENSURE A 8MM GAP IS
PRESENT UNDER THE BOTTOM EDGE OF THE APPLIANCE.
Insert the wall fixing screw through the fixing hole in the bracket on the fire-
box, then screw into the wall plug.
Then repeat on the opposite side and the 2x lower fixing brackets.
Fixing hole
Slot
Figure 3
Figure 4
Figure 5
Figure 6
Figure 7
4x Magnets
each side
DO NOT BLOC THE
HEATER INLET OR
OUTLET

9.0 OPERATING THE APPLIANCE
7
GB IE
© 2021 Focal Point Fires Ltd.
Remote Operation
NOTE: The heater should be powered on using the ON/OFF switch before it can be operated using remote control.
The remote control requires 2xAAA size batteries (Not included).
Open the battery compartment by sliding the cover down and insert the batteries noting the polarity indicated in the battery compartment.
eep batteries out of reach of children.
Remote control operations are identical to the functions on the control panel.
The remote control must be point directly at the sensor on control pad.
Switch the appliance ON
Set to standby mode
Go up in the menu
(change day)
Increase temperature
Increase hour/ minute
Set day/time
Set timer key
Go down in the menu
(change day)
Toggle between 5 different
flame brightness levels
Confirm selection
Press to activate low level
heating
Cancel key Set open window detection
Press to activate high
level heating
Decrease temperature
Decrease hour/ minute
Timer on/off key
2x AAA, 1.5V
Heater powered OFF
Heater powered ON, set to standby mode
Press to switch flame effect ON/ OFF
Press and hold to toggle between 5 different flame settings
1000W Press to activate the low setting (1000W)
2000W Press to activate the high setting (2000W)
Indicator lights Buttons
anual Operation
NOTE: The heater only starts working if the set temperature is higher than the ambient room temperature.
Switching ON/OFF
Use the ON/OFF switch to power on the heater (set it to standby mode).
In standby mode, the heater can be operated either manually, by the switches located at the front and right hand side of heater or by the
supplied remote control.

9.0 OPERATING THE APPLIANCE - CONTINUED
8
GB IE
© 2021 Focal Point Fires Ltd.
Setting temperature
NOTE: This setting is only applicable for the temperature in standard heating mode, not for the temperature in the timer mode. The default
set temperature is 25°C.
NOTE: The heater only starts working when the set temperature is higher than the room temperature.
Press the + or – key to set the temperature, which ranges from 15 to 30°C.
After the temperature setting has been completed, the display flashes about 5 seconds, then shows the room temperature.
Setting timer
There are up to 9 different timer settings can be programmed.
Each timer setting has its day, power-on time and power-off time.
The maximum duration of each timer setting is 23 hours 50 minutes.
If the power-off time of the timer setting falls on the following day, it is unnecessary to set the day-just set the power-off time.
Press the TIMER SET key, the timer number starts blinking (P1-P9).
Press the + or – key to select a timer number.
Press the TIMER SET key, the cursor on the left side of the day blinks.
Press the ▲or ▼key to move the cursor to the corresponding day. Press the + key to add a corresponding day, or press the - key to delete
a day.
Press the TIMER SET key to set the on time. The hour digit starts blinking.
Press the + or – key to set the hour.
Press the TIMER SET key. The minute digit starts blinking.
Press the + or – key to set the minute.
Press the TIMER SET key to set the off time. The hour digit starts blinking.
Press the + or – key to set the hour.
Press the TIMER SET key. The minute digit starts blinking.
Press the + or – key to set the minute.
Press the TIMER SET key. The temperature digit starts blinking.
Press the + or – key to set the temperature.
Press the TIMER SET key to continue with the timer setting or press the O key to confirm the setting.
Viewing the timer setting
Press the TIMER SET key.
Press the + or – key to check the power-on time of the set timers one by one.
To check the power-off time, press the ▲ key.
Press the + or – key to check the power-off time of the set timers one by one.
To delete selected setting, press the C key.
Activation timer
Press the TIMER ON/OFF key to activate the timer function.
NOTE: When the timer is active, the heating level must be manually selected. If the heater function is not selected; only the flame effect goes
on at the set power-on time.
Open window detection
Press the key to activate open window detection function. The icon appears on the display.
The icon on the display starts blinking and the heater stops heating if room temperature drops quickly. Press the key again to
cancel open window detection.
NOTE: Open window detection does not work if you have not turned heating on.
Settings
Setting weekday and time
Press the DAY/TIME key. When the day is flashing press the ▲or ▼ key to select the day.
Press the DAY/TIME key again, then press the + or – key to set the hour.
Press the DAY/TIME key again, then press the + or – key to set the minute.
Press the O key to confirm the setting.
Standby mode icon
Open window detection
Time/ temperature display
Timer ON
Timer OFF
Temperature/
timer number
Flame brightness level
Timer icon
Day of the week
Low heat setting
High heat setting
Heating level
Display

10.0 SAFETY CUT-OUT SYSTE
This appliance has a safety cut-out system fitted which will activate if the air inlets or heater outlets are obstructed. For safety reasons
the fire WILL NOT switch on again automatically.
The following procedure must be carried out before the fire can be operated again:
1. Unplug the power supply cable at the outlet socket and place all switches to off at the appliance.
2. Leave the fire OFF for a period of not less than 15 minutes, ensuring any obstructions are removed.
3. Plug in the power supply cable at the outlet socket, and then switch on at the appliance.
If the appliance fails to operate correctly, repeat the above procedure. If an attempt to switch on is made before the safety cut-out has reset,
the heaters may cut-out for a further period of time. If the sequence has been followed correctly and the heaters still fail to function, check the
power supply cable plug is plugged in at the outlet socket. If this is not the cause, call an electrician.
11.0 CLEANING AND AINTENANCE
9
GB IE
© 2021 Focal Point Fires Ltd.
ALWAYS DISCONNECT THE APPLIANCE AT THE SUPPLY OUTLET SOCKET BEFORE UNDERTAKING ANY CLEANING.
Except for periodic cleaning of dust, there are no specific requirements for care, other than regular cleaning of the general appliance. A wipe
with a dry cloth is normally sufficient. DO NOT use abrasive cleaners as they can damage the finish. Make sure the heater outlet grille (locat-
ed next to the switches) are kept clear of dust, pet hair and other airborne household matter. These should be vacuum cleaned periodically
using a brush attachment.
The LED light strip is designed and tested to last 20,000 hours however, should a problem occur with the LED light strip this can be replaced.
The LED light strip can be purchased from Focal Point Fires (please see contact details on front cover). The light strip will be supplied with fit-
ting instructions.
Battery Replacement
Battery Requirements: 2x AAA 1.5V (batteries not included)
1. Remove the battery bracket and the used batteries from the back of the remote control.
2. Insert the 2x replacement batteries the correct way into the battery holder, making sure the batteries are firmly seated.
3. Then insert the battery bracket back into position.
There are no internal user serviceable parts.
Check regularly for security of wall fixings as appropriate. Also check security of supply cable and connections. If the supply cable
becomes damaged, it must be replaced by a service agent or competent person, such as a qualified electrician.
This appliance is supplied with a BS1363 3 pin plug fitted with a 13 Amp fuse. Should
the fuse require replacing, it must be replaced with a fuse rated at 13 Amp and
approved to BS1362. In the event of the mains plug being removed/ replaced for any
reason, please note : I PORTANT: The wires in the mains lead are coloured in
accordance with the following code:
Blue - Neutral
Brown - Live
Green/ Yellow - Earth
As the colours of the wires in the mains lead of this appliance may not correspond
with the colour markings identifying the terminals in your plug, proceed as follows.
The blue wire must be connected to the terminal marked with an N or coloured
black. The brown wire must be connected to the terminal marked with an L or coloured red. The green/yellow wire must be
connected to the earth terminal which is marked with an E or with the earth symbol. WARNING: Never connect live or
neutral wires to the earth terminal of the plug.
NOTE: If a moulded plug is fitted and has to be removed take great care in disposing of the plug and severed cable, it must be
destroyed to prevent engaging into a socket.
Refer to Section 2.0, Appliance Data for fuse specification. Excluding fuses, use only genuine manufacturers spare parts available
from your supplier.
12.0 SERVICING

13.0 GUARANTEE - TER S AND CONDITIONS
10
F861502
GB IE
© 2021 Focal Point Fires Ltd.
Waste electrical products should not be disposed of with household waste. Please recycle where facilities exist. Check with your local
authority or retailer for recycling advice.
As our policy is one of continuous improvement and development, we therefore hope that you will understand we must retain the right
to amend details and/or specifications without prior notice.
Registration is not required.
The 3 year guarantee only covers products purchased on or after 1st February 2009. The 3 year guarantee commences from the date of purchase,
provided that the following 3 terms and conditions are adhered to:
1. For any claim to be made within the 3 years from date of purchase you will be required to provide and supply us with your proof of purchase.
2. Your gas fire must have been commissioned by a Gas Safe registered installer, evidence of which you must provide together with the Gas Safe regis-
tration number.
3. Your appliance must have been serviced annually, irrespective of use, by a Gas Safe registered installer, evidence of which must be provided, such as
the receipt.
Please note all consumable items such as any ceramics including coals, pebbles, matrix, front strips, panels and bulbs are not covered by the 3 year
guarantee.
We reserve the right to reject any claim or make a charge for any visit where the cause of the defect is due to non-compliance with the installation
and/or servicing instructions or misuse of the appliance.
If a repair is chargeable during the warranty period, we will inform you and where possible, provide a quote or price guide before starting work. We
cannot always give a firm cost until we commence the repair as it is not always possible to identify which components have been damaged.
Repaired or replaced products are covered only for the remainder of the original guarantee period and the guarantee period will not be extended
even if we repair or replace any product or part.
If we replace any component or product, the component or product removed will become our property.
We will not accept or reimburse the cost(s) of any third party who undertakes any work carried out on the product or fits parts, unless we have
approved such work in advance of it being carried out.
The Manufacturer’s guarantee does not apply to:
• Damaged caused by faulty installation, theft, tampering, neglect, misuse, normal wear and tear, accident, fire, flood, explosion, lightning, storms, frost or
other bad weather conditions.
• Damage caused by the non-observance of the Manufacturer’s Installation Instructions.
• Any unauthorised adjustments made to the product by a third party.
• Servicing and its associated costs.
• Self-maintenance tasks such as cleaning.
Making a claim is easy.
If you wish to make a claim under our 3 year guarantee, and all of the terms and conditions for your product have been met then please submit the
following information for the attention of the 3G Service Department to [email protected]. Alternatively, you can fax to 01202 499326 or post
to Focal Point Fires, 3G Service Department, Reid Street, Christchurch, Dorset, BH23 2BT. Please note that this does not affect your statutory rights.
Details required:
1. Name, full address (including post code) and contact telephone numbers.
2. Receipt of purchase or credit card statement.
3. Original installer’s Gas Safe* registration number (gas fires only).
4. Annual service receipt for every 12 months (gas fires only).
This product complies with conformity requirements of the
applicable European Regulations or Directives.
This product complies with conformity requirements of the
applicable UK Regulations.