ForaCare Comfort fit W320 Installation guide

ForaCare Suisse AG
Weight Scale FAQ
Version: Rev 4.1
Release date: 08 July 2019
Editor: Dean Chiu

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Table of contents
General Weight Scale Questions………………………………………………… 2
Q1. What are the general features of FORA’s weight scale? ......................................4
Q2. When is the best time and method to do the body weight measurement?………5
Q3. Why is the weight at my doctor’s office so different than at home?………………5
Q4. Will moving my scale affect accuracy and dependability?................……………6
Q5. Why are FORA’s weight scales function?……………………………………………6
Q6. What are the safety precautions in using FORA’s weight scales?………………7
Q7. Do FORA’s weight scale with bio-impedance and Bluetooth function have a
contraindication for pregnant or pacemaker patients?..........................................7
Q8. Will FORA’s weight scale work on carpet or other soft flooring?...........................8
Q9. How do I change the unit of measurement?..........................................................8
Q10. Should I take off my socks when I step on the weight scales?............................8
Q11. How do I measure my body weight?...................................................…………..8
Q12. How do I set up and change my personal data?…………………………………...8
Q13. How do I measure my body composition reading?..............................................9
Connect to Your Mobile via Bluetooth
Q14. How can I manage my personal data on the weight scales?.....................……..9
Q15. Where can I download the iFORA WS and iFORA MP apps?……………….10
Q16. How do I pair my mobile phone with the weight scales?………………………10
Cleaning
Q17. How do I clean my weight scale?.....................................................................12

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Common troubleshooting
Q18. My LCD screen only displays some parts of the digit numbers or symbols.
What is the reason?............................................................................................13
Q19. When I step on the scale, the LCD screen displays 0.0kg. Why?....................13
Q20. I cannot get any readings or nothing is displayed when I tap on the scale, what
is wrong?.............................................................................................................13
Q21. My scale is not showing weighing results or error messages are displayed on
the screen. What is wrong?.................................................................................14

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General Weight Scale Questions:
Q1: What are the general features of FORA’s weight scale?
Name
FORA W550
RORA W310
FORA Comfort fit
Model No.
W550
W310
W320
Scale Type
Body weight and BMI
Body weight and BMI
Body weight only
Max Capacity
4~250 kg/8.8~550 lb
3~180 kg/ 6.6~396 lb
3~150 kg / 6.6~330.6 lb
Weight unit
Kg/ lb
Kg/ lb
Kg/ lb
Dimensions
340 (L) x 400 mm (W)
x 26 mm (H)
300 (L) x 300 mm (W)
x 25 mm (H)
280 (L) x280 (W)
x16.5mm (H)
LCD Display
98 (L) x 92 (W) mm
91 (L) x52 (W) mm
45 (L) x 29 (W) mm
Weight
3200 g without batteries
1600 g without batteries
1200 g without battery
Power Source
6V, 4 x AAA batteries
6V, 4 x AAA batteries
1x CR2032 battery
Available Color
White
White
Blue/ White/ Red
Data Transmission
Bluetooth 4.0
Bluetooth 4.0
N/A
Accuracy
4.0kg ~ 60.0kg± 0.3kg/
60.1kg ~ 250.0± 0.5%
50 kg ± 0.3Kg /100 kg±
0.5 kg /150 kg ± 0.7kg
50 kg ± 0.3Kg /100 kg±
0.5 kg /150 kg ± 0.7kg
Memory
135
(5 users and 135 record
spaces)
135
(5 users and 135 record
spaces)
N/A
Operating
Conditions
5°C-40°C, ≦85% R.H.
5°C-40°C, ≦85% R.H.
0°C-~40°C-,
25%~85%R.H.
Storage Conditions
-25°C-70°C, ≦93% R.H
-25°C-70°C, ≦93% R.H
-20°C ~60°C,
20%~90%R.H

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Q2: When is the best time and method to do the body weight measurement?
Time:
Use your scale every morning (the best time to weigh yourself) after you empty your
bladder, wearing as little clothing as possible. Because you lose water weight
overnight, you'll get a lower number, too. Weighing yourself first thing in the morning
is usually best. If you weigh yourself in the evening or during the day, the ever
changing consumption of food and liquid can negatively influence the weighing
results.
Method:
Different floor coverings and air temperature and humidity variations may lead to a
distortion of the weighing results. Always ensure a secure, horizontal position of the
scale on a hard surface, e.g. hardwood floor or tiles. Never place the scale directly in
front of a wall but at a distance of at least 30 cm to the wall. This will prevent an
unbalanced load on the scale during the weighing process.
Q3: Why is the weight at my doctor’s office so different than at home?
Weight of a person can vary widely throughout the day, and depends on such factors
as meals, amount of water in the body, exercise, etc. If you weigh yourself at home in
the morning and then at the doctor’s in the afternoon, the weight can vary, that is just
the nature of the human body.

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Q4.Will moving my scale to different place affect accuracy and dependability?
No, it would not affect the accuracy and dependability. However, please make sure
that you don’t move the scale when doing the measurement and put the scale on a
flat, hard surface but not on the carpet.
Q5: Why are FORA’s weight scales function?
Name
FORA W550
RORA W310
FORA Comfort fit
Overload indication



Low Battery
Indication



Auto Zero and Auto
Off



LCD Backlight



Low Profile

Large Platform

Large LCD and Font

Talking Meter

BMI


APP Support
iFORA WS
iFORA MP
iFORA WS
iFORA MP
N/A
Software Support
TeleHealth
TeleHealth
N/A

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Q6: What are the safety precautions in using FORA’s weight scales?
1. Do NOT use any of FORA’s weight scales on slippery surfaces such as wet floors.
2. Do NOT step on the weighing platform of any of FORA’s weight scales when your
body or feet are wet.
3. Do NOT use any of FORA’s weight scales if they are not working properly or
damaged.
4. Do NOT use microwaves or any other device that generates strong electrical or
electromagnetic fields near the device. This may result in an operational failure.
Q7: Do FORA’s weight scale with bio-impedance and Bluetooth function have a
contraindication for pregnant or pacemaker patients?
ForaCare Suisse has three types of weight scale:
1. FORA Comfort fit (W320): weight only.
2. FORA W310: weight, BMI and Bluetooth BLE.
3. FORA W550: weight, voice function, BMI and Bluetooth BLE.
Basically, the Bluetooth modules in W550 and W310 are passing RF (Radio
Frequency) test and the distance between Bluetooth module and pacemaker is far
enough rather than Bluetooth headsets. It could not cause influence in patients with
pacemaker. (You can refer to the following link for more information about pacemaker:
http://www.heart.org/HEARTORG/Conditions/Arrhythmia/PreventionTreatmentofArrhythmia/
Devices-that-may-Interfere-with-Pacemakers_UCM_302013_Article.jsp#.V9e1o_B97Dd)

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Q8: Will FORA’s weight scale work on carpet or other soft flooring?
No, FORA weight scales are engineered to provide accurate measurements. If you
place them on carpet or soft flooring, they will give you an inaccurate reading. Please
use them on hard and flat surfaces.
Q9: How do I change the unit of measurement?
All FORA weight scales display the metric as well as imperial units of measurement
(kilograms: kg and pounds: lb). You can select the unit of weight to the desired unit
indication by pressing the unit button located under the scale.
Q10: Should I take off my socks when I step on the weight scales?
No, you don’t need. As for FORA Comfort fit (W320), FORA W310 and FORA W550,
it is not necessary to remove socks when measuring weight or BMI.
Q11: How do I measure my body weight?
All FORA’s weight scales will automatically turn on when the user steps on the
platform. As for FORA Comfort fit (W320), FORA W310 and FORA W550; the
correct weight will be displayed after flashing 3 times.
Q12: How do I set up and change my personal data?
FORA Comfort fit (W320) is simple; it is a weight-only scale and therefore setting up
or changing any personal data is not necessary.

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As for the FORA W310 digital weight scale, you can set up and change your
personal data when measuring body weight and BMI. Press the SET button to turn
the scale on so as to enter the measuring mode and then press SET again to enter
the setting mode. Please refer to the owner’s manual for more detailed instructions
regarding the setting and changing of your personal data.
As for the FORA W550 (W550), start with the scale off. Press SET to turn the scale
on.Select the personal profile number. Press ▲or ▼to select a number from P1 to
P5. Press SET. Enter the personal profile data. Press ▲or ▼to set all status Press
SET to exist setting mode.
You can refer to the owner’s manual to complete your personal data setting.
Q13: How do I measure my body composition reading?
It depends on the features of each weight scale (please refer to the owner’s manual).
FORA Comfort fit (W320) is a body-weight-only scale which does not measure body
composition.
FORA W310 digital weight scale and FORA W550 (W550) measure body weight
and BMI which also does not measure body composition.
Connect to Your Mobile via Bluetooth:
Q14: How can I manage my personal data on the weight scales?
There are iFORA apps (iFORA WS and iFORA MP) to manage your weighing data.
With the iFORA WS and iFORA MP apps, you can use your mobile device to track
your weight control trends and share the progress on an Android or iOS mobile
device.

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Q15: Where can I download the iFORAWS and iFORAMP apps?
You can download and install iFORA WS and iFORA MP apps from Play Store/App
Store for free.
iFORA WS iFORA MP
Q16: How do I pair my mobile phone with the weight scales?
You can refer to the owner’s manual and the quick-user guide to receive more
detailed pairing information on our different products. Here is an example of FORA
W310b and its general process:
1. Pairing for the first time:
(1) Download and install iFORA
WS app from Play Store/App
Store.
(2) Switch on the scale by
tapping on it or pressing the
SET button. Bluetooth will
automatically turn on.

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(3) Activate Bluetooth on your
mobile device,
(4) Turn on the iFORA WS app
and start the Bluetooth pairing
process in your iFORAWS.
(5) All results will be auto-synced
to the app.
2. After pairing for the first time:
(You have turned on Bluetooth on your mobile and the pairing has been
completed):

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(1) Turn on iFORAWS app on
your mobile.
(2) Tap on the scale and weigh
yourself or press the SET
button to turn on Bluetooth.
OR
(3) All results will be auto-synced
to the app.
Cleaning
Q17: How do I clean my weight scale?
In order to clean the surface of the scale, wipe it with a slightly damp cloth by using
water or a mild cleaning agent, then dry the device with a soft dry cloth. Do NOT
immerse the device in water. Do NOT use chemical or organic solvents to clean the
scale. Wipe the scale clean at once if any grease, sauce, vinegar, juice or any other
substance that may cause damage is spilled on the scale.

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Common troubleshooting:
Q18: My LCD screen only displays some parts of the digit numbers or symbols. What
is the reason?
The reason that “Partial digits" are displayed is usually because of a loose
connection between the LCD screen and PCB board. It could be caused by improper
handling during the shipping process or product dropped by user. If you have this
problem, please contact our service member and we will repair it based on our
service policy.
Q19: When I step on the scale, the LCD screen displays 0.0kg. Why?
The most likely reason for this is the loose connection between the sensor and PCB
board. It could be caused by improper handling during the shipping process. Please
contact our service member and we will repair it based on our service policy.
Q20: I cannot get any readings or nothing is displayed when I tap on the scale, what
is wrong?
There are some reasons for this problem:
1. The batteries are empty or not inserted properly in the battery compartment.
Please reload or replace your batteries. Make sure the springs are connected
with the batteries and inserted in the correct polarities (+ and -).
2. The scale was dropped and damaged to cause a defect in the electrodes or wiring
inside. Contact us and we will repair it based on our service policy.

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Q21: My scale is not showing weighing results or error messages are displayed on
the screen. What is wrong?
1. The weighing subject exceeds the maximum capacity of the scale.
2. There is a short circuit caused by damp thighs rubbing together or some unknown
reason.
3. The scale is damaged and there is an electrical defect inside the device.