
The trouble shooting table is a summary of the most common issues encountered.
DISPLAY CODES
LLimit reached (this is normal)
Fmotion interrupted (force exceeded)
His an encoder failure
Aindicates a safety input is open
ON POWER UP check that
•The courtesy light comes on
•The motor beeps once
•Display shows the circular pattern
If any of these fail, check all the fuses.
FIRST CHECK
Check the power is on and the disconnect
is engaged. Try another remote. Check the
rail is correctly tensioned and that the door
is properly balanced and free running.
Remote will not programme in.
Is remote LED on? Is it the right remote type? Is
the memory full? Is the program light on?
Theremotemightbefaulty.Openerproblem likely.
Did you complete the “finalise programming” step?
Scraping noise from the rail.
Chain or belt is rubbing or jamming.
The motor can be heard straining.
Rail not flat along its length, or chain too slack. Is
the chain worn or broken? Check the chain is
wrapped around the middle of the end cog wheel.
Adjustrailcentresupport.Re-tensionchain or belt.
Remove the motor head. Re-seat the chain on its
pulley. Check the offset ring is fitted properly.
Courtesy light comes on but door doesn’t
move.
If you can hear the motor running, perhaps the
release cord has been pulled. Is the chain in the
middle of the cog at the motor end.
You may be pressing the wrong button.
The disconnect is not engaged.
The chain is broken.
The door opens as soon as the power is
turned on.
Has the client lost a remote? Could it be under a
book or object resting on the button?
If there is a an exit button, disconnect it. Is the
FR11’s LED on all the time?
Thedoordoesnotopen afteranycommand
Checkpower toopener.Door bolts not released?
Dooris blocked from outside? Check the remote.
Checkthe supplysocketwithalamporpower tool.
Clearany obstructions.Use anotherremote. Motor
shouldbeepeachtime itgetsaremote command.
The door almost fully closes, then
immediately opens again
Check the floor beneath the door is clear. Try
helping the door down from inside the garage.
Opener interprets the door frame as an obstacle.
Run through the close limit programming again.
The door gets half way down, then stops
and re-opens.
Pull the release cord. Run the door manually. Is it
well balanced? Check the door springs & cables.
Inspect the door rollers. They must not be loose.
Balance the door properly, then run through the
programminglimitsand force mapping. Doors will
skew if the springs are uneven orrollers are loose.
An ‘L’ appears on the display
This is normal. The door has reached its limit.
Themotorrunsand thechainorbeltmoves,
but the door doesn’t move.
Try moving thedoormanually.If itis jammed, then
clear the jam first. See fault reference 7.
If the doormoves,the releasehasnotre-engaged.
The door running gear mayneedagood servicing.
The door does not stop where it is set.
Re-do limit programming. Make sure you follow
‘finalise programming’ or settings won’t be saved.
Check remote batteries. Try remote. Check the
antenna cable end is not touching metal
Metal doors and foil backed plasterboard reduce
range. You may need to extend the antenna.
Symptom Points to check Remedies to try