Forrester FeedbackNow Smiley Box V2 Reference guide

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Smiley Box LoRa v2
Product Brief

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Table of Content
SMILEY BOX LORA V2 PRODUCT BRIEF .......................................................................................................................................1
DOCUMENT INFORMATION.................................................................................................................................................................3
EU DECLARATION OF CONFORMITY.....................................................................................................................................................4
COMPLIANCE TO FCC US/CAN.....................................................................................................................................................5
ENVIRONMENTAL RECOMMENDATIONS .................................................................................................................................................7
WARNINGS ....................................................................................................................................................................................7
...................................................................................................................................................................................................8
1.1 PRODUCT OVERVIEW ............................................................................................................................................................9
2PRODUCT FEATURES ............................................................................................................................................................10
2.1 HIGH LEVEL FUNCTIONAL SPECIFICATIONS ................................................................................................................................10
2.2 TECHNICAL SPECIFICATION ...................................................................................................................................................11
2.3 GENERAL CHARACTERISTICS..................................................................................................................................................11
2.4 BATTERY REPLACEMENT PROCEDURE ......................................................................................................................................11

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Information
Document information
Title Smiley Box Lora V2 product brief
Subtitle UG v1.0 –Firmware 2.0
Document type Hardware integration and software management manual
Document status
This document applies to the following products
Name Reference Firmware version
Smiley box V2 EU 8354A v2.0
Smiley box V2 US/CAN 8354B v2.0

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EU Declaration of Conformity
WE
FeedbackNow-Forrester Switzerland GmbH
22b rue du lac
1020 Renens- Switzerland
Declare that the DoC is issued under our sole responsibility and belongs to the following product:
Apparatus model/Product: Smiley box V2
Type: 8354A
Object of the declaration:
The object of the declaration described above is in conformity with the relevant Union harmonisation
legislation:
Directive 2014/53/UE (RED)
The following harmonised standards and technical specifications have been applied:
Title: Date of standard/specification
EN 300 220-2 V3.1.1 2017/02
EN 301 489-1 V2.1.1 2016/11
EN 301 489-3 V2.1.0 2016/09
EN 62368-1 2014
EN 62479 2010
October 29th,2019 Jean-Guilhem Chiariny

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COMPLIANCE TO FCC US/CAN
This device complies with part 15 of the FCC rules and Industry Canada licence-exempt RSS standard(s).
Operation is subject to the following two conditions: (1). this device may not cause Harmful interference, and (2) this device
must accept any interference received, including interference that may cause undesired operation of the device.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential
installation.
This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the
instruction, may cause harmful interference to radiocommunication. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can
be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
• CHANGES OR MODIFICATIONS NOT EXPRESSLY APPROVED BY ADEUNIS COULD VOID THE USER’S
AUTHORITY TO OPERATE THE EQUIPMENT.
Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or
lower) gain approved for the transmitter by Industry Canada. To reduce potential radio interference to other users, the
antenna type and its gain should be chosen so that the equivalent isotropically radiated power (e.i.r.p.) is not superior than
necessary for successful communication.
WARNING !
FOR MOBILE DEVICE USAGE
.
This radiation element complies with FCC RF radiation exposure limits set forth for general population.
This radiation element must be installed to provide a separation distance of at least 20cm from all
persons and must not be co-located or operating in conjunction with any other antenna or
transmitter.
To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent
isotropically radiated power (e.i.r.p.) is not more than that permitted for successful communication.”
Identification :
• FCC ID : U3Z-A8354
• IC : 7016A-A8354
Product reference: USA/CANADA: 8354B
Authorised representative in Canada
FeedbackNow-Forrester Research Ltd

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Ce dispositif est conforme aux règles de la FCC part 15 and à la norme CNR-210 d’Industrie Canada applicable aux
appareils radio exempts de licence. Son fonctionnement est sujet aux deux conditions suivantes : (1) le dispositif ne doit pas
produire de brouillage préjudiciable, et (2) ce dispositif doit accepter tout brouillage reçu, y compris un brouillage susceptible
de provoquer un fonctionnement indésirable.
Cet équipement a été testé et déclaré conforme aux limites d’un appareil numérique de classe B, conformément à la partie
15 des règles de la FCC. Ces limites sont conçues pour fournir une protection raisonnable contre les interférences nuisibles
dans une installation résidentielle. Cet équipement génère, utilise et peut émettre de l’énergie radiofréquence et, s’il n’est
pas installé et utilisé conformément aux instructions, peut causer des interférences nuisibles aux radiocommunications. Il est
cependant toujours possible que des interférences se produisent dans le cadre d’une installation particulière.
Si cet appareil produit des interférences nuisibles à la réception des programmes de radio et de télévision –détectables lors
de la mise hors tension ou en tension de l’appareil-l’utilisateur est encouragé à mettre en œuvre une ou plusieurs des
mesures suivantes pour remédier à ces interférences :
•Réorienter ou déplacer l’antenne de réception.
•Augmenter la distance entre l’équipement et le récepteur.
•Branchez le matériel à une sortie sur un circuit différent de celui auquel le récepteur est branché.
•Prendre conseil auprès du commerçant ou d’un technicien de radio/TV expérimenté.
Tout changement ou modification non expressément approuvé par la partie responsable des mesures de conformité peut
amener l’utilisateur à se voir interdire l’usage de l’appareil.
Cet appareil est limité à l’exploitation des fréquences autorisées Partie 15, et ne peut pas être configuré par des utilisateurs
finaux ou des installateurs professionnels à fonctionner en dehors des bandes autorisées.
Conformément à la réglementation d’Industrie Canada, le présent émetteur radio peut fonctionner avec une antenne d’un
type et d’un gain maximal (ou inférieur) approuvé pour l’émetteur par Industrie Canada. Dans le but de réduire les risques de
brouillage radioélectrique à l’intention des autres utilisateurs, il faut choisir le type d’antenne et son gain de sorte que la
puissance isotrope rayonnée équivalente (p.i.r.e.) ne dépasse pas l’intensité nécessaire à l’établissement d’une
communication satisfaisante.
ATTENTION !
POUR UTILISATION DE DISPOSITIF MOBILE
.
l’élément radio est conforme aux limites d'exposition aux rayonnements RF de la FCC établies pour la population générale.
l’élément radio doit être installé de manière à assurer une distance de séparation d'au moins 20 cm de tout
personnes et ne doivent pas être co-localisés ou fonctionner en conjonction avec toute autre antenne ou émetteur.
Pour réduire le brouillage radioélectrique potentiel causé aux autres utilisateurs, le type d’antenne et son gain doivent être
choisis de manière à ce que la puissance rayonnée isotropiquement équivalente (par exemple) ne soit pas supérieure à celle
autorisée pour une communication réussie. "
Identification :
• FCC ID : U3Z-A8354
• IC : 7016A-A8354
Reference produit: USA/CANADA: 8354B
Representant canadien
FeedbackNow-Forrester Research Ltd

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Environmental recommendations
All superfluous packaging materials have been eliminated. We have done everything possible to make it easy to
separate the packaging into three types of materials: cardboard (box), expanded polystyrene (filler material) and
polyethylene (packets, foam protective sheets). Your device is composed of materials that can be recycled and
reused if it is dismantled by a specialist company. Please observe local regulations concerning the manner in
which waste packaging material, used batteries and your obsolete equipment are disposed of.
Warnings
Valid for the product Smiley Box v2 8354A, 8354B
Read the instructions in the manual
The safety of this product is only guaranteed when it is used in accordance
with its purpose. Maintenance should only be carried out by qualified
persons.
Please note, do not install the equipment close to a heat source or in damp conditions.
Risk of explosion if the battery is removed with an incorrect type. Contact FeedbackNow for more information if needed.
Please note: When the equipment is open, do not carry out any operations other than the ones set out in this document.
Please note: for you own safety, you must ensure that equipment is switched off before carrying out any work on
it.
Recommendations regarding use
•Before using the system, check that the power supply voltage shown in the user manual corresponds to
your supply. If it doesn’t, please consult your supplier.
•Place the device against a flat, firm and stable surface.
•The device must be installed in a location that is sufficiently ventilated so that there is no risk of internal
heating and it must not be covered with objects such as newspapers, cloths, curtains, etc.
•The device’s aerial must be free and at least 10 cm away from any conducting material.
•The device must never be exposed to heat sources such as heating equipment.
•Do not place the device close to objects with naked flames such as lit candles, blowtorches, etc.
•The device must not be exposed to aggressive chemical agents or solvents likely to damage the plastic or corrode the
metal parts.
Warning: Do not open the product, risk of electric shock

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Disposal of waste by users in private households within the European Union
This symbol on the product or on its packaging indicates that this product must not be disposed off with your other
household waste. Instead, it is your responsibility to dispose of your waste by taking it to a collection point
designated for the recycling of electrical and electronic appliances. Separate collection and recycling of your
waste at the time of disposal will contribute to conserving natural resources and guarantee recycling that respects
the environment and human health. For further information concerning your nearest recycling centre, please
contact your nearest local authority/town hall offices, your household waste collection company or the shop where
you bought the product.
Attention: There is a risk of explosion if the battery is replaced by an incorrect type.Throwing away the
used batteries according to instructions. When changing batteries, reassembled correctly and completely the
product.
Switzerland IMPORTANT: Annex 4.10 of SR 814.013 standard is applicable to batteries

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1.1 Product overview
This document describes the functionalities and characteristics of Smiley Box LoRa v2 products and provides a
user guide of the product.
There are currently 2 versions of this product:
•EU Product - ARF8354A compliant with the Europe radio directives and LoRa protocol for EU market.
This product is mainly composed of:
oan electronic card embedding the radio part LoRa 868 MHz ADEUNIS
oa LoRa software stack compliant with LoRa specification
oa software dedicated to fulfilling product application
•US Product - ARF8354B compliant with the United States/Canada rules and LoRa protocol for United
State/Canada market and composed of:
oan electronic card embedding the radio part LoRa 915 MHz ADEUNIS
oa LoRa software stack compliant with LoRa specification
oa software dedicated to fulfilling product application

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2Product features
2.1 High level functional specifications
•Functionalities
oCollect Votes from End User through 3 color Red/Orange/Green buttons
o3 LEDs color to confirm to End User that Vote has been registered by the Product for analysis
oIntegrated radio link quality check mechanism at network join process completion
oKeep Alive radio frame sent daily to monitor radio link
oConfigurable Parameters locally or remotely to optimize Product performance with use case
oBattery monitoring and low-level alarm
oProduct architecture based on ADEUNIS IoT HW/SW architecture for optimum performance
oRadio link fully compliant with LoRaWAN 1.0.2 specifications
•Functional interfaces
Interface
Functions
3 Buttons:
Red, Orange, Green
For end user: provide a way to feedback its satisfaction level on a product or a service by pushing the
appropriate button.
For technician: provide a physical interface to configure the Product and set-up the appropriate
parameters with the user case. Installation procedure is described in the following section. This
interface is called “local interface” when used for Product configuration
3 LEDs:
Red, Orange, Green
For end user: provide a confirmation to end user that its satisfaction level feedback has been
registered.
For technician: provide a confirmation on installation mode and parameters. Installation procedure is
described the following section
LoRa “Uplink”
radio link
Link to send satisfaction level feedback of end user to Customer.
LoRa “Downlink” radio
data link
Product configuration remote link. Provide customer or technician with a mean to change some
Product parameters (see following sections for detailed list)
•Radio interface
Feature
Description
Emission power
US Product: up to 20 dbm
EU Product: up to 14 dbm
LoRa geographical zones
US Product: US902-928
EU Product: EU868
LoRa Pairing protocol
OTAA (Over The Air Activation)
Data frame size
11 bytes - applicable for all Products version (US, EU and “extended APAC” versions)
LoRa transmission mode
Data (vote) frame: LoRa transmission mode is configurable in Confirmed or Unconfirmed
mode (see section below)
KA frame: Confirmed mode only.
LoRa “Downlink” radio data
link
Product configuration remote link. Provide customer or technician with a mean to change some
Product parameters (see following sections for detailed list)
LoRa Adaptative Data Rate
Adaptive Data Rate (ADR) is a mechanism for optimizing data rates, airtime and energy
consumption in the network

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2.2 Technical Spécification
2.3 General characteristics
•Regulation compliancy
oEU Product - 8354A : RED directive
oUS Product - 8354B: FCC title 47 CFR part 15 and RSS-247 issue 2
•Environmental conditions
oProduct operating temperature: Min: 0°c, Max: 45°c
oProduct storage temperature: Min: -20°c, Max: 60°c
oElectronic card protected with a conformal coating
•Battery specification: 1 custom Lithium batteries pack composed of 2 AAA Lithium batteries NX
power L92 not rechargeable
2.4 Battery replacement procedure
If the technician must proceed to a battery replacement as soon as a battery low alert has been received from the
product.
The following step-by-step procedure must be followed to proceed to a battery replacement:
1. Uninstall the Product (if installed) : the product is then in Storage state
2. Open Product mechanical enclosure
3. Disconnect battery pack from electronic board by unplugging battery connectors on both side
(connectors at the end of a red wire and a black wire)
4. Remove battery pack
5. Press Green and Orange buttons simultaneously, and KEEP these buttons pressed until Green AND
Orange LEDs turn off. It may happen that LEDs do not turn on. In this case, go to step 6 directly.
6. Release buttons, then press Green and Orange buttons again to check that no more LED turn on:
a. If one LED turns on: go back to step #4
b. If no LED turn off: go to step #6
7. Connect a new battery pack:
a. Black wire on –connector (check ‘-’ symbol on electronic board)
b. red wire on + connector ((check ‘+’ symbol on electronic board)
8. To check that battery is properly connected the technician can do short press on Green, Orange, Red
buttons, in this order: all the LEDs must blink 3 times in response.
Note: as the battery replacement procedure is executed when the Product is in Storage state, then all Product
parameters are saved
Parameter
Value
Operating voltage
3V
Consumption Tx max
150mA
Power supply
NX power L92 Battery Lithium(x2)
Operating temperature
0/+45°C
Dimensions
126 x 50 x 18 mm