Fortinet FortiMail-5001A Installation instructions

5001A
ASM-S08
HS
OOS
ACT/RDY
PORT
FortiMail-5001A
Version 3.0 MR5
Hardware Guide

FortiMail-5001A Hardware Guide
Version 3.0 MR5
August 21, 2009
© Copyright 8/21/09 Fortinet, Inc. All rights reserved. No part of this publication including text, examples,
diagrams or illustrations may be reproduced, transmitted, or translated in any form or by any means,
electronic, mechanical, manual, optical or otherwise, for any purpose, without prior written permission of
Fortinet, Inc.
Trademarks
Dynamic Threat Prevention System (DTPS), APSecure, FortiASIC, FortiBIOS, FortiBridge, FortiClient,
FortiGate®, FortiGate Unified Threat Management System, FortiGuard®, FortiGuard-Antispam,
FortiGuard-Antivirus, FortiGuard-Intrusion, FortiGuard-Web, FortiLog, FortiAnalyzer, FortiManager,
Fortinet®, FortiOS, FortiPartner, FortiProtect, FortiReporter, FortiResponse, FortiShield, FortiVoIP, and
FortiWiFi are trademarks of Fortinet, Inc. in the United States and/or other countries. The names of actual
companies and products mentioned herein may be the trademarks of their respective owners.
Regulatory compliance
FCC Class A Part 15 CSA/CUS
CAUTION: Risk of explosion if battery is replaced by incorrect type.
Dispose of used batteries according to instructions.

Warnings and cautions
FortiMail-5001A Hardware Guide
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Warnings and cautions
The FortiMail-5001A board is a member of the FortiGate-5000 series products. Only
trained and qualified personnel should be allowed to install or maintain FortiGate-
5000 series equipment. Read and comply with all warnings, cautions and notices in this
document.
The following instructions apply to the FortiGate-5000 series products, including the
FortiMail-5001A board.
• Turning off all power switches may not turn off all power to the FortiGate-5000 series
equipment. Some circuitry in the FortiGate-5000 series equipment may continue to
operate even though all power switches are off.
• Many FortiGate-5000 components are hot swappable and can be installed or removed
while the power is on. But some of the procedures in this document may require power
to be turned off and completely disconnected. Follow all instructions in the procedures
in this document that describe disconnecting FortiGate-5000 series equipment from
power sources, telecommunications links and networks before installing, or removing
FortiGate-5000 series components, or performing other maintenance tasks. Failure to
follow the instructions in this document can result in personal injury or equipment
damage.
• Install FortiGate-5000 series chassis at the lower positions of a rack to avoid making
the rack top-heavy and unstable.
• Do not insert metal objects or tools into open chassis slots.
• Electrostatic discharge (ESD) can damage FortiGate-5000 series equipment. Only
perform the procedures described in this document from an ESD workstation. If no
such station is available, you can provide some ESD protection by wearing an
anti-static wrist strap and attaching it to an available ESD connector such as the ESD
sockets provided on FortiGate-5000 series chassis.
• Make sure all FortiGate-5000 series components have reliable grounding. Fortinet
recommends direct connections to the building ground.
• If you install a FortiGate-5000 series component in a closed or multi-unit rack
assembly, the operating ambient temperature of the rack environment may be greater
than room ambient. Make sure the operating ambient temperature does not exceed
Fortinet’s maximum rated ambient temperature.
• Installing FortiGate-5000 series equipment in a rack should be such that the amount of
airflow required for safe operation of the equipment is not compromised.
• FortiGate-5000 series chassis should be installed by a qualified electrician.
• FortiGate-5000 series equipment shall be installed and connected to an electrical
supply source in accordance with the applicable codes and regulations for the location
in which it is installed. Particular attention shall be paid to use of correct wire type and
size to comply with the applicable codes and regulations for the installation / location.
Connection of the supply wiring to the terminal block on the equipment may be
accomplished using Listed wire compression lugs, for example, Pressure Terminal
Connector made by Ideal Industries Inc. or equivalent which is suitable for AWG-10.
Particular attention shall be given to use of the appropriate compression tool specified
by the compression lug manufacturer, if one is specified.
• This product is only intended for use in a Restricted Access Location.
• For the FortiMail firmware to run properly, the AMC storage module on the FortiMail-
5001A board cannot be removed or replaced by other types of AMC modules.

Warnings and cautions
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Contents
FortiMail-5001A Hardware Guide
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Contents
Warnings and cautions................................................................................................... 1
FortiMail-5001A board overview............................................................. 5
Accessories ..................................................................................................................... 6
Front panel LEDs and connectors................................................................................. 6
LEDs........................................................................................................................... 6
Connectors ................................................................................................................. 7
Base backplane communication ................................................................................... 8
Fabric backplane communication ................................................................................. 8
AMC module .................................................................................................................... 8
Hardware installation............................................................................... 9
Changing FortiMail-5001A SW11 switch settings ...................................................... 10
FortiMail-5001A mounting components...................................................................... 11
Inserting a FortiMail-5001A board ............................................................................... 12
Removing a FortiMail-5001A board ............................................................................. 15
Resetting a FortiMail-5001A board .............................................................................. 17
Troubleshooting............................................................................................................ 17
FortiMail-5001A system does not start up ................................................................ 17
Chassis with a shelf manager: no communication with shelf manager.............. 17
All chassis: firmware problem ............................................................................ 17
FortiMail-5001A status LED is flashing during system operation ............................. 17
Connecting to the board........................................................................ 19
Registering your Fortinet product............................................................................... 19
Choosing the configuration tool.................................................................................. 19
Web-based manager ................................................................................................ 19
Command Line Interface (CLI) ................................................................................. 19
Factory default settings................................................................................................ 20
Connecting to the FortiMail-5001A board................................................................... 21
Using the web-based manager to configure the FortiMail-5001A board .................. 21
Using the CLI to configure the FortiMail-5001A board.............................................. 21
Powering off the FortiMail-5001A board ..................................................................... 21
For more information............................................................................. 23
Fortinet documentation ................................................................................................ 23
Tools and Documentation CD................................................................................... 23
Fortinet Knowledge Center ...................................................................................... 23
Comments on Fortinet technical documentation ..................................................... 23
Customer service and technical support.................................................................... 23

Contents
FortiMail-5001A Hardware Guide
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FortiMail-5001A board overview
FortiMail-5001A Hardware Guide
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FortiMail-5001A board overview
The FortiMail system is a high-performance Advanced Telecommunications Computing
Architecture (ACTA) compliant board that can be installed in any FortiGate 5000 series
chassis.
Figure 1: FortiMail-5001A front panel with a FortiGate-ASM-S08 module
The FortiMail-5001A board includes the following features:
• Two front panel 10/100/1000Base-T copper 1-gigabit ethernet interfaces.
• Two base backplane 1-gigabit interfaces (base CH0 and Base CH1 on the front panel
and base1 and base2 in the firmware.)
• Two fabric backplane interfaces (Fabric CH0 and Fabric CH1 on the front panel and
fabric1 and fabric2 in the firmware).
• RJ-45 RS-232 serial console connection.
• 2 USB connectors.
• Mounting hardware.
• LED status indicators.
The DC power level is -40.5 VDC to -57 VDC.
Use the front panel interfaces for connections to your networks and the backplane
interfaces for communication across the ACTA chassis backplane.
You can also configure two or more FortiGate-5001A boards to create a high availability
(HA) cluster using the base or fabric backplane interfaces for HA heartbeat
communication through the chassis backplane, leaving front panel interfaces available for
network connections.
5001A
ASM-S08
HS
OOS
ACTRDY
PORT
Port1 and Port2
10/100/1000
Copper Interfaces
USB
Fabric and Base
network activity
LEDs
AMC slot with ASM-S08
(80GB storage)
RJ-45
Console
Extraction
Lever
Retention
Screw
Extraction
Lever
Retention
Screw
IPM
LED
(board
position)
ACC
OOS
Power
Status
LEDs
Note: In most cases the base backplane interfaces are used for HA heartbeat
communication and the fabric backplane interfaces are used for data communication.

Accessories FortiMail-5001A board overview
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Accessories
Figure 2 shows the accessories that are included with the FortiMail-5001A package.
Figure 2: FortiMail-5001A accessories
Front panel LEDs and connectors
From the FortiMail-5001A font panel you can view the status of the front panel LEDs to
verify that the board is functioning normally. You also connect the FortiMail-5001A board
to your network through the front panel 10/100/1000 ethernet connectors. The front panel
also includes the RJ-45 console port for connecting to the CLI console.
LEDs
Table 1 lists and describes the FortiMail-5001A LEDs.
Straight-through
Ethernet cables
Serial Cable
Tools and Documenation
ADM-S08
HS
OOS
ACT/RDY
PORT
ASM-S08 storage module
Grounded wrist band
FortiMail-5001A
Hardware Guide
Copyright 2009 Fortinet Incorporated. All rights reserved.
Trademarks
Products mentioned in this document are trademarks.
5001A
ASM-S08
HS
OOS
ACT/RDY
PORT
Welcome | Bienvenue| Willkommen | ㄫ | ᱑ㄫ | Bienvenido | Benvenuto
Table 1: FortiMail-5001A LEDs
LED State Description
1, 2
(Left LED)
Green The correct cable is connected to the interface and the
connected equipment has power.
Flashing
Green Network activity at the interface.
Off No link is established.
1, 2
(Right LED)
Green Connection at 1 Gbps.
Amber Connection at 100 Mbps.
Off Connection at 10 Mbps.
Base CH0 Green Base backplane interface 0 (base1) is connected at 1 Gbps.
Flashing
Green Network activity at base backplane interface 0.
Base CH1 Green Base backplane interface 1 (base2) is connected at 1 Gbps.
Flashing
Green Network activity at base backplane interface 1.
Fabric CH0 Off Fabric backplane interface 0 (fabric1) is connected at 10
Gbps.
Flashing
Green Network activity at fabric backplane interface 0.

FortiMail-5001A board overview Front panel LEDs and connectors
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Connectors
Table 2 lists and describes the FortiMail-5001A connectors.
Fabric CH1 Off Fabric backplane interface 1 (fabric2) is connected at 10
Gbps.
Flashing
Green Network activity at fabric backplane interface 1.
ACC
Off or
Flashing
green
The ACC LED flashes green when the FortiMail-5001A board
accesses the FortiOS flash disk. The FortiOS flash disk
stores the current FortiOS firmware build and configuration
files. The system accesses the flash disk when starting up,
during a firmware upgrade, or when an administrator is using
the CLI or GUI to change the FortiOS configuration. Under
normal operating conditions this LED flashes occasionally,
but is mostly off.
OOS
(Out of
Service)
Off Normal operation.
Green A fault condition exists and the FortiMail-5001A blade is out
of service (OOS). This LED may also flash very briefly during
normal startup.
Power
Green The FortiMail-5001A board is powered on.
Status
Off The FortiMail-5001A board is powered on.
Flashing
Green The FortiMail-5001A system is starting up. If this LED is flashing at any time other than system startup, a fault
condition may exist.
IPM
Blue The FortiMail-5001A system is ready to be hot-swapped
(removed from the chassis). If the IPM light is blue and no
other LEDs are lit the FortiMail-5001A board has lost power
Flashing
Blue The FortiMail-5001A system is changing from hot swap to running mode or from running mode to hot swap. This
happens when the FortiMail-5001A system is starting up or
shutting down.
Off Normal operation. The FortiMail-5001A board is in contact
with the chassis backplane.
Table 1: FortiMail-5001A LEDs (Continued)
LED State Description
Table 2: FortiMail-5001A connectors
Connector Type Speed Protocol Description
1, 2 RJ-45 10/100/1000
Base-T Ethernet Copper 1-gigabit connection to 10/100/1000Base-T copper networks.
CONSOLE RJ-45 9600 bps
8/N/1 RS-232 serial Serial connection to the command line interface.
USB USB Backing up or restoring mail data in
Server mode. For details, see the
FortiMail Administration Guide on
http://docs.fortinet.com.

Base backplane communication FortiMail-5001A board overview
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Base backplane communication
The FortiMail-5001A base backplane 1-gigabit can be configured to use the base
backplane interfaces for data communication between FortiGate boards. To support base
backplane communications, your FortiGate-5140 or FortiGate-5050 chassis must include
one or more FortiSwitch-5003 boards, FortiSwitch-5003A boards, or other 1-gigabit base
backplane switching boards installed in the chassis in base slots 1 and 2. The FortiGate-
5020 chassis supports base backplane communication with no additions or changes to the
chassis.
For information about the FortiSwitch-5003 board, see the FortiSwitch-5003 System
Guide. For information about the FortiSwitch-5003A board, see the FortiSwitch-5003A
System Guide.
Fabric backplane communication
To support 1-gigabit fabric backplane communications your FortiGate-5140 or FortiGate-
5050 chassis must include one or more FortiSwitch-5003A boards or other 1-gigabit fabric
backplane switching boards installed in the chassis in fabric slots 1 and 2. The
FortiGate-5020 chassis does not support fabric backplane communications.
For information about the FortiSwitch-5003A board, see the FortiSwitch-5003A System
Guide.
AMC module
The FortiMail-5001A board comes with a FortiGate-ASM-S08 AMC module, which
provides hard disk storage for the FortiMail system.
Figure 3: FortiGate-ASM-S08 AMC module
Caution: For the FortiMail system to function properly, this AMC module cannot be
removed.
ADM-S08
HS
OOS
ACT/RDY
PORT

Hardware installation
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Hardware installation
Before use, the FortiMail-5001A board must be correctly inserted into an Advanced
Telecommunications Computing Architecture (ACTA) chassis such as the FortiGate-5140,
FortiGate-5050, or FortiGate-5020 chassis.
Before inserting the board into a chassis you should make sure the SW-11 switch is set
correctly.
This section describes:
•Changing FortiMail-5001A SW11 switch settings
•FortiMail-5001A mounting components
•Inserting a FortiMail-5001A board
•Removing a FortiMail-5001A board
•Resetting a FortiMail-5001A board
•Troubleshooting

Changing FortiMail-5001A SW11 switch settings Hardware installation
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Changing FortiMail-5001A SW11 switch settings
The SW11 switch on the FortiMail-5001A board is factory set by Fortinet to detect a shelf
manager (Figure 4). This is the correct setting if you are installing the FortiMail-5001A
board in a chassis that contains an operating shelf manager (such as the FortiGate-5140
or FortiGate-5050 chassis).
Figure 4: FortiGate-5140 and 5050 setting for SW11 (factory default shelf manager mode)
By default a FortiMail-5001A board will not start up if the board is installed in a chassis,
such as a FortiGate-5020, that does not contain a shelf manager or that contains a shelf
manager that is not operating. Before installing a FortiMail-5001A in a FortiGate-5020
chassis or a chassis that does not contain an operating shelf manager you must change
the SW11 switch setting as shown in Figure 5.
Figure 5: FortiGate-5020 setting for SW11 (standalone mode)
In all cases you should confirm that you have the correct SW11 setting before installing
the board in a chassis.To change or verify the SW11 switch setting
To complete this procedure, you need:
• A FortiMail-5001A board
• A tool for changing the SW11 switch setting (optional)
Table 3: FortiMail-5001A SW11 settings for different chassis
Chassis Correct SW11
Setting
Result of wrong jumper setting
FortiGate-5140 or 5050 or any
ACTA chassis with an
operating shelf manager
(factory default shelf manager
mode).
1OffShelf manager cannot find
FortiMail-5001A board. No shelf
manager information about the
FortiMail-5001A board available.
2On
3Off
4Off
FortiGate-5020 or any ACTA
chassis without an operating
shelf manager (standalone
mode).
1OffFortiMail-5001A board will not start up.
2On
3On
4Off
Factory Default (Shelf Manager Required)
ON
SW11
3421
1 Off
2 On
3 Off
4 Off
ON
SW11
3421
1 Off
2 On
3 On
4 Off
Standalone Mode for FortiGate-5020
(no Shelf Manager)

Hardware installation FortiMail-5001A mounting components
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• An electrostatic discharge (ESD) preventive wrist strap with connection cord
1Attach the ESD wrist strap to your wrist and to an available ESD socket or wrist strap
terminal.
2If you have installed the FortiMail-5001A board in a chassis, remove it.
For removal instructions, see “Removing a FortiMail-5001A board” on page 15.
3Use Figure 6 to locate SW11 on the FortiMail-5001A board.
The top of the FortiMail-5001A board is covered with a copper heat sink. The printed
circuit board is under the copper heat sink. SW11 is located on the printed circuit board
and is accessible from the left side of the FortiMail-5001A board under the copper heat
sink (see Figure 6).
Figure 6: Location of SW11 on the FortiMail-5001A board
4If required, change SW11 to the correct setting.
5Insert the FortiMail-5001A board into a chassis and verify that the board starts up and
operates correctly.
For inserting instructions, see “Inserting a FortiMail-5001A board” on page 12.
FortiMail-5001A mounting components
To install a FortiMail-5001A board you slide the board into an open slot in the front of an
ATCA chassis and then use the mounting components to lock the board into place in the
slot. When locked into place and positioned correctly the board front panel is flush with the
chassis front panel. The board is also connected to the chassis backplane.
Caution: FortiMail-5001A boards must be protected from static discharge and physical
shock. Only handle or work with FortiMail-5001A boards at a static-free workstation.
Always wear a grounded electrostatic discharge (ESD) preventive wrist strap when
handling FortiMail-5001A boards.
FortiManager-5001A
Front Faceplate
Location of SW 11
Factory Default (Shelf Manager Required)
ON
SW11
3421
1 Off
2 On
3 Off
4 Off
ON
SW11
3421
1 Off
2 On
3 On
4 Off
Standalone Mode for FortiGate-5020
(no Shelf Manager)
FortiManager-5001A
board (top view)

Inserting a FortiMail-5001A board Hardware installation
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To position the board correctly you must use the mounting components shown in Figure 7
for the right (bottom) side of the front panel. The mounting components on the left (top)
side of the FortiMail-5001A front panel are the same but reversed. The FortiMail-5001A
mounting components align the board in the chassis slot and are used to insert and eject
the board from the slot.
Figure 7: FortiMail-5001A right (bottom) mounting components
The FortiMail-5001A handles align the board in the chassis slot and are used to insert and
eject the board from the slot. The right handle activates a microswitch that turns on or
turns off power to the board. If the FortiMail-5001A board is installed in a FortiGate-5140
chassis this is the lower handle. When the right handle is open the microswitch is off and
the board cannot receive power. When the right handle is fully closed the microswitch is
on and if the board is fully inserted into a chassis slot the board can receive power. You
can use the right handle to cycle the power and reset the board without removing the
board from the chassis. See “Resetting a FortiMail-5001A board” on page 17.
Inserting a FortiMail-5001A board
The FortiMail-5001A board must be fully installed in a chassis slot, with the handles closed
and locked and retention screws fully tightened for the FortiMail-5001A board to receive
power and operate normally. If the FortiMail-5001A board is not receiving power, the IPM
LED glows solid blue and all other LEDs remain off. See “Front panel LEDs and
connectors” on page 6.
Note: FortiMail-5001A boards are horizontal when inserted into a FortiGate-5050 chassis
and vertical when inserted into a FortiGate-5140 chassis. The inserting and removing
procedures are the same in either case. For clarity the descriptions in this document refer
to the left (top) and right (bottom) mounting components.
Closed
Open
Alignment
Pin
Retention
Screw
Lock Handle
Alignment Pin
Retention
Screw
Lock
Handle
Handle
Hook
(right handle
only)
Alignment Pin
Retention
Screw
Lock
Hook
(right handle
only)
Alignment
Pin
Retention
Screw
Lock Handle

Hardware installation Inserting a FortiMail-5001A board
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It is important to carefully seat the FortiMail-5001A board all the way into the chassis, to
not use too much force on the handles, and to make sure that the handles are properly
locked. Only then will the FortiMail-5001A board power-on and start up correctly.
FortiMail-5001A boards are hot swappable. The procedure for inserting a FortiMail-5001A
board into a chassis slot is the same whether or not the chassis is powered on.
To insert a FortiMail-5001A board into a chassis slot
To complete this procedure, you need:
• A FortiMail-5001A board with either the correct AMC slot filler panel or a FortiGate
AMC module installed in the front panel AMC opening
• An ATCA chassis with an empty slot
• An electrostatic discharge (ESD) preventive wrist strap with connection cord
1Attach the ESD wrist strap to your wrist and to an available ESD socket or wrist strap
terminal.
2If required, remove the protective metal frame that the FortiMail-5001A board has been
shipped in.
3Insert the FortiMail-5001A board into the empty slot in the chassis.
4Unlock the handles by squeezing the handle locks.
5Open the handles to their fully open positions.
Caution: FortiMail-5001A boards must be protected from static discharge and physical
shock. Only handle or work with FortiMail-5001A boards at a static-free workstation.
Always wear a grounded electrostatic discharge (ESD) preventive wrist strap when
handling FortiMail-5001A boards.
Caution: Do not carry the FortiMail-5001A board by holding the handles or retention
screws. When inserting or removing the FortiMail-5001A board from a chassis slot, handle
the board by the front panel. The handles are not designed for carrying the board. If the
handles become bent or damaged the FortiMail-5001A board may not align correctly in the
chassis slot.
Unlock Handle
Caution: To avoid damaging the lock, make sure you squeeze the handles fully to unlock
them before opening. The handles should pop easily out of the board front panel.

Inserting a FortiMail-5001A board Hardware installation
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6Insert the FortiMail-5001A board into the empty slot in the chassis.
7Carefully guide the board into the chassis using the rails in the slot.
Insert the board by applying moderate force to the front faceplate (not the handles) to
slide the board into the slot. The board should glide smoothly into the chassis slot. If
you encounter any resistance while sliding the board in, the board could be aligned
incorrectly. Pull the board back out and try inserting it again.
8Slide the board in until the alignment pins are inserted half way into their sockets in the
chassis.
9Turn both handles to their fully-closed positions.
The handles should hook into the sides of the chassis slot. Closing the handles draws
the FortiMail-5001A board into place in the chassis slot and into full contact with the
chassis backplane. The FortiMail-5001A front panel should be in contact with the
chassis front panel. Both handles lock into place.
As the handles close, power is supplied to the board. If the chassis is powered on the
IPM LED starts flashing blue. If the board is aligned correctly, inserted all the way into
the slot, and the handles are properly closed the IPM LED flashes blue for a few
seconds. At the same time the STATUS LED flashes green, the interface LEDs flash
amber, and the ACC LED starts flashing green. After a few seconds the IPM LED goes
out and the FortiMail-5001A firmware starts up. During start up the STATUS LED may
continue to flash green. Once the board has started up and is operating correctly, the
front panel LEDs are lit as described in Table 4.
If you have installed an AMC module in the FortiMail-5001A board, the AMC LEDs are lit
as described in Table 5.
Table 4: FortiMail-5001A normal operating LEDs
LED State
ACC
Off (Or flashing green when the system accesses the
FortiMail-5001A flash disk.)
OOS
(Out of
Service)
Off
Power
Green
Status
Off
IPM
Off
Handle
Alignment Pin
Open
Alignment Pin
Lock
Handle

Hardware installation Removing a FortiMail-5001A board
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If the board has not been inserted properly the IPM LED changes to solid blue and all
other LEDS turn off. If this occurs, open the handles, slide the board part way out, and
repeat the insertion process.
10 Once the board is inserted correctly, fully tighten the retention screws to lock the
FortiMail-5001A board into position in the chassis slot.
Removing a FortiMail-5001A board
The following procedure describes how to correctly use the FortiMail-5001A mounting
components described in “FortiMail-5001A mounting components” on page 11 to remove
a FortiMail-5001A board from an ATCA chassis slot.
FortiMail-5001A boards are hot swappable. The procedure for removing
a FortiMail-5001A board from a chassis slot is the same whether or not the chassis is
powered on.
To remove a FortiMail-5001A board from a chassis slot
To complete this procedure, you need:
• An ATCA chassis with a FortiMail-5001A board installed
• An electrostatic discharge (ESD) preventive wrist strap with connection cord
1Attach the ESD wrist strap to your wrist and to an available ESD socket or wrist strap
terminal.
Table 5: FortiGate AMC module normal operating LEDs
LED State
HS Off
OOS Off
PWR Amber
OT Off
Tighten
Retention
Screw
Caution: FortiMail-5001A boards must be protected from static discharge and physical
shock. Only handle or work with FortiMail-5001A boards at a static-free workstation.
Always wear a grounded electrostatic discharge (ESD) preventive wrist strap when
handling FortiMail-5001A boards.
Caution: Do not carry the FortiMail-5001A board by holding the handles or retention
screws. When inserting or removing the FortiMail-5001A board from a chassis slot, handle
the board by the front panel. The handles are not designed for carrying the board. If the
handles become bent or damaged the FortiMail-5001A board may not align correctly in the
chassis slot.

Removing a FortiMail-5001A board Hardware installation
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2Disconnect all cables from the FortiMail-5001A board, including all network cables, the
console cable, and any USB cables or keys.
3Fully loosen the retention screws on the FortiMail-5001A front panel.
4Unlock the handles by squeezing both handle locks.
5Open the handles to their fully open positions.
You need to open the handles with moderate pressure to eject the board from the
chassis. Pivoting the handles turns off the microswitch, turns off all LEDs, and ejects
the board from the chassis slot.
6Pull the board about half way out.
7Turn both handles to their fully-closed positions.When the FortiMail-5001A handles are
fully-closed they lock into place.
8Carefully slide the board completely out of the slot.
9Re-attach the protective metal frame before shipping or storing the FortiMail-5001A
board.
Loosen
Retention
Screw
Caution: To avoid damaging the lock, make sure you squeeze the handles fully to unlock
them before opening. The handles should pop easily out of the board front panel.
Handle
Alignment Pin
Open
Alignment Pin
Lock
Handle
Fully Closed
and Locked
Alignment Pin
Handle
Close
Alignment Pin
Handle

Hardware installation Resetting a FortiMail-5001A board
FortiMail-5001A Hardware Guide
Version 3.0 MR5 17
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Resetting a FortiMail-5001A board
You must eject the FortiMail-5001A board from the chassis slot to cycle the power and
reset the board. See “Removing a FortiMail-5001A board” on page 15 for information
about how to eject a FortiMail-5001A board from a chassis.
Troubleshooting
This section describes the following troubleshooting topics:
•FortiMail-5001A system does not start up
•FortiMail-5001A status LED is flashing during system operation
FortiMail-5001A system does not start up
Shelf manager or firmware problems may prevent a FortiMail-5001A board from starting
up correctly.
Chassis with a shelf manager: no communication with shelf manager
If the FortiMail-5001A board is receiving power and the handles are fully closed and the
FortiMail-5001A still does not start up, the problem could be that the FortiMail-5001A
cannot communicate with the chassis shelf manager. This problem can only occur in an
ATCA chassis that contains a shelf manager (such as the FortiGate-5140 and FortiGate-
5050).
To correct this problem power down and then restart the chassis. If you are operating a
FortiGate-5000 series chassis you can power down and then restart the chassis without
removing FortiGate-5000 series components.
All chassis: firmware problem
If the FortiMail-5001A board is receiving power and the handles are fully closed, and you
have restarted the chassis and the FortiMail-5001A still does not start up, the problem
could be with FortiOS. Connect to the FortiMail-5001A console and try cycling the power
to the board. If the BIOS starts up, interrupt the BIOS startup and install a new firmware
image. For details about installing a new firmware image in this way, see the FortiGate-
5000 Series Firmware and FortiUSB Guide.
If this does not solve the problem, contact Fortinet Technical Support.
FortiMail-5001A status LED is flashing during system operation
Normally, the FortiMail-5001A Status LED is off when the FortiMail-5001A board is
operating normally. If this LED starts flashing while the board is operating, a fault condition
may exist. At the same time the FortiMail-5001A may stop processing traffic.
To resolve the problem you can try removing and reinserting the FortiMail-5001A board in
the chassis slot. Reloading the firmware may also help.
If this does not solve the problem there may have been a hardware failure or other
problem. Contact Fortinet Technical Support for assistance.

Troubleshooting Hardware installation
FortiMail-5001A Hardware Guide
18 Version 3.0 MR5
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