Foxtel Hub User manual

Quick Install Guide
Before you start, make sure
you’ve received your broadband
activation text or email.
You can’t connect without it.

Contents
What’s in the box? 4
Connecting your WiFi modem – the Foxtel Hub 5
Connecting your devices via Ethernet 6
Connecting your devices via WiFi 7
Understanding the icons 8
Need assistance? 9
Stay connected with Foxtel Home Phone 10

Get ready for
great entertainment
Exciting times. You’re minutes
away from a world of unparalleled
entertainment. This guide will take
you through all the steps to get
your WiFi modem, the Foxtel Hub,
up and running in no time.

Foxtel Hub
Modem
Phone
Wall socket
A
ADSL filter
B
ADSL connection cable
D
Ethernet cable
E
WiFi Keep Me Card
C
Power pack
2.4GHz WiFi Name (SSID) best for range
5.0GHz WiFi Name (SSID) best for streaming
WiFi password
Use this info to connect your WiFi.
Keep it secret. Keep it safe.
FoxtelHub_SSID_card_Final.indd 1 27/08/14 11:29 AM
4
What’s in the box?
Make sure you’ve received your broadband
activation text (example below) or email
as you can’t proceed without it.
FoxtelMSG: Good news
– your Foxtel Broadband is
ready to roll. You’ll find the
instructions with your Foxtel
Hub. Questions? Visit
foxtel.com.au/broadbandhelp
or call 131 999.

Gigabit
WAN
Reset
Power
DC
10/100
USB
DSL Modem
Phone
Wall socket
B
C
1
2
3
5
4
A
5
Connecting your WiFi modem – the Foxtel Hub
1Connect the end of the ADSL filter Alabelled
‘Wall socket’ into your phone socket located
on your wall.
2If you have a home phone, connect your
existing phone cable into the ADSL filter
input labelled ‘Phone’.
3Connect the grey ADSL connection cable B
into the input of the ADSL filter labelled ‘Modem’.
Connect the other end of the ADSL connection
cable to the ‘DSL’ input on your Foxtel Hub.
4Time to power up. Connect the Power pack C
cable from your Foxtel Hub to your power point
and ensure the power is switched on.
5Press the power button on the back of your
Foxtel Hub and the device will start to setup. It’s
best to let the device do its thing and come back
in 10 minutes, but if you stick around you’ll see a
light sequence on the internet icon – flashing red,
solid red, solid blue, flashing red, solid red and
finally a continuous solid blue . Now your
Foxtel Broadband is ready.
Need assistance? See page 9.
Have a Home Phone?
Connect the ADSL
filter Ato the socket
where your home
phone is located 1.
For more information
about your home
phone go to page 10.
Cable not supplied
If you don’t have a home
phone handset, simply
use the ADSL connection
cable to connect your Hub
straight into your wall
socket. No filter required!
Don’t plug any other devices into
your Hub until all blue lights appear.

EthernetOpticalCoaxial HDMI Telephone Line 240V - 50Hz
USBS - Video O ut
Composite
Video Out
Audio Ou t
(Fixed Audio)
VCR Scar t
(Fixed Audio)
TV Sca rt
Digital Audio
Out (Fixed Audio)
Cable Input
HD Component
Video O ut
Y L RPb Pr
Gigabit
WAN
Reset
Power
DC
10/100
USB
DSL
6
Connecting your devices via Ethernet
The Foxtel Hub has four Ethernet ports to directly
connect to your home devices. You should connect
your fixed devices (such as your iQHD, iQ3 or desktop
computer) via Ethernet where possible.
iQHD
Computer / Laptop
EthernetSecurity
Reset
Max Total Loading 10A 2400W
Powerline Adaptor (PLA)
Powerline Adaptors allow you
to transfer the internet to any
room in your house using
your home’s electrical wiring.
For more information, visit
foxtel.com.au/support
Cable Input
Digital Audio Out
Optical HDMI Ethernet
12V DC
5A max
USB
5V DC 500mA
Coaxial
iQ3
WiFi connection
also available.
See page 7.
Use the Gigabit port to
connect to your favourite
device for best streaming.

2.4GHz WiFi Name (SSID) best for range
5.0GHz WiFi Name (SSID) best for streaming
WiFi password
Use this info to connect your WiFi.
Keep it secret. Keep it safe.
FoxtelHub_SSID_card_Final.indd 1 27/08/14 11:29 AM
E
1
2
Gigabit
WAN
Reset
Power
DC
10/100
USB
DSL
Connect (WPS)
Internet
WiFi
iQ Connected
7
Connecting your devices via WiFi
Connect via WPS for simple
WiFi with no password required
1In your WiFi settings on your
device, select the Foxtel Hub
network as shown on your
Foxtel WiFi Keep Me Card
Eor on the back of your
Foxtel Hub. If you will mainly
stream video to this device
we recommend selecting the
FoxtelHubMedia network.
Note: FoxtelHubMedia
network is not available
on all devices.
2Now enter the WiFi password shown on your WiFi
Keep Me Card, press Join/OK, and you’re connected.
Connecting via WiFi
If your device supports WPS
connection (check your
device manual if unsure) you
can simply press the Connect
WPS button on your Foxtel
Hub until it flashes blue and
then enable connection on
your chosen device as shown
in your device manual.

8
Understanding the icons
Connect (WPS)
Use for quick WiFi set up of WPS supported
devices. It will show as solid blue when ready
to be pressed. When pressed, the light will blink
blue for two minutes to indicate it’s available to
connect a device.
Internet
Will be solid blue when your Foxtel Hub is
connected to the internet, blinking red when
establishing a connection and solid red when
not connected to the internet.
WiFi
Solid blue means it is available to connect to
WiFi-capable devices. Blinking red means your
Hub is powering up. Solid red means your Hub is
not available to connect to WiFi-capable devices.
iQ Connected
When solid blue your iQ is connected to your
Foxtel Hub. No light means no iQ connection.

9
You’re not alone on your Foxtel
Broadband journey. If you come
across any bumps along the
road, we’re here to help. If your
broadband won’t connect,
first check that you’ve received
a text or email confirming the
service is activated. Refer to
this handy table for quick fixes
to some common problems.
What’s happened? Try this
My Foxtel
Broadband
won’t connect.
⊲Check that you have a dial tone on your phone.
⊲Check that your cables are plugged in securely.
If you’ve checked these, then turn your Foxtel Hub off via
the power button on the back, wait for one minute, then
turn it back on.
My Foxtel
Broadband is
running slow.
First, check that you haven’t used all of your included
data by visiting My Account. Then, try moving your device
closer to the Foxtel Hub to see if there’s an improvement.
WiFi speeds can be impacted by walls, obstacles or
interference from nearby devices.
I’ve lost or
forgotten my
WiFi password.
Don’t worry. If you’ve lost your Foxtel WiFi Keep Me Card,
you can find your setting details on the back of the Hub.
If you’ve changed your WiFi details, you can always set them
back to the default by pressing the reset button on the back
of your Foxtel Hub for 10 seconds.
Need assistance?
Still need help?
If you need help, day or night, our dedicated Tech Squad
are here to guide you through any problems you may have.
For 24/7 support, call 131 999 or visit foxtel.com.au/broadbandhelp

10
Stay connected with Foxtel Home Phone
If you have taken a Home Phone Service with your
Foxtel you can enjoy the following features as part
of your bundle.
⊲Unlimited standard local and national calls
⊲Voicemail
⊲Caller ID
Looking to get more out of your home phone?
You can stay in touch with family and friends
with our mobile and international call packs.
To find out more about the Foxtel Home
Phone service, including any applicable
call charges and handy extras, go to
foxtel.com.au/homephonehelp
How to use common home phone features
1 Voicemail
How do I use it?
The first time you call your voicemail service, voice prompts
will guide you through recording your personal greeting and
setting a PIN. You won’t need to enter the PIN when calling
your voicemail from your phone but you will need it if calling
from another fixed or mobile service.
Accessing your Voicemail
To access Voicemail from your phone, dial 125 101
Your default PIN is the
last six digits of your
telephone number.

11
How to use common home phone features (cont.)
2 Call Waiting
What is it?
When you’re on a call, Call Waiting will let you know if
someone else is trying to call you by playing two beeps
every five seconds. You can put your current caller on hold
and take the other call and then switch between callers.
To answer incoming call or switch between calls
RECALL Dial tone 2
To hang up one call and return to the other
RECALL Dial tone 1
To reject an incoming call
RECALL Dial tone 0
Turn ON Call Waiting
1 # Follow prompts or Dial tone *4 3 # Announcement
Turn OFF Call Waiting
1 # Follow prompts or Dial tone # 4 3 # Announcement
3 Call Return
What is it?
Missed a call? Go back and retrieve the number
of your last unanswered call.
Using call return
For 35c per call plus standard call charges, simply
dial *1 0 # from your phone and the last unanswered
phone number within the last 48 hours will be announced
(except for blocked numbers).
You’ll then be given the option of calling the missed number
by pressing 1 .

For more information, go to
foxtel.com.au/broadbandhelp
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