
FRACINO COFFEE MACHINES
WARRANTY TERMS & CONDITIONS
1) FRACINO CAPPUCCINO COFFEE MACHINES ARE GUARANTEED TO BE FREE FROM DEFECTS IN MATERIAL AND
WORKMANSHIP DURING MANUFACTURE FOR A PERIOD OF 12 MONTHS FROM THE INITIAL INSTALLATION.
2) LIABILITY UNDER THE WARRANTY IS LIMITED AT THE OPTION OF THE MANUFACTURER TO THE REPLACEMENT OR
REPAIR , FREE OF CHARGE, OF SUCH PARTS AS SHALL BE ACKNOWLEDGED AFTER MANUFACTURERS
INSPECTION TO BE DEFECTIVE IN MATERIAL OR WORKMANSHIP, PROVIDED THAT ANY SUCH CLAIMS UNDER
THIS WARRANTY ARE NOTIFIED TO THE MANUFACTURER WITHOUT DELAY. ALL PARTS RECOGNISED AS
DEFECTIVE SHALL BECOME THE PROPERTY OF THE MANUFACTURER.
3) EXCEPT INSOFAR AS ANY INJURY, DAMAGE OR LOSS IS CAUSED BY THE NEGLIGENCE OF THE MANUFACTURER
OR ITS EMPLOYEES AND INSOFAR AS EXCLUSION IS NOT PROHIBITED OR NEGATIVED BY LAW THIS WARRANTY IS
IN SUBSTITUTION FOR ANY EXPRESS OR IMPLIED GUARANTEE, REPRESENTATION WARRANTY OR CONDITION
AND THE MANUFACTURER SHALL NOT BE LIABLE FOR ANY INJURY, DAMAGE OR LOSS DIRECTLY OR INDIRECTLY
ATTRIBUTED TO ANY OR DONE IN CONNECTION HEREWITH.
4) THE UNEXPIRED PART OF THIS WARRANTY MAY BE TRANSFERRED TO ANOTHER OWNER PROVIDING THE
MACHINE HAS BEEN SERVICED AND MAINTAINED BY THE MANUFACTURER OR MANUFACTURERS AUTHORISED
SERVICE AGENT AS PRESCRIBED AND REMAINS IN THE SAME LOCATION .
5) THE WARRANTY SHALL CEASE IMMEDIATELY IF:
a) THE MACHINE IS MODIFIED OR ADDED TO IN ANY WAY NOT PREVIOUSLY AGREED WITH THE
MANUFACTURER IN WRITING.
b) THE INSTRUCTIONS CONTAINED IN THE OPERATORS MANUAL ARE NOT COMPLIED WITH.
c) THE MACHINE IS INSTALLED SERVICED , RELOCATED OR MAINTAINED BY ANYBODY OTHER THAN THE
MANUFACTURER OR MANUFACTURERS AUTHORISED SERVICE AGENT.
6) THE WARRANTY DOES NOT COVER ITEMS THAT REQUIRE REPLACEMENT IN THE COURSE OF MAINTENANCE OR
AS A RESULT OF FAIR WEAR & TEAR. NOR DOES IT COVER LIMESCALE RELATED FAULTS.
7) KINDLY OBSERVE THE FOLLOWING IN YOUR BEST INTERESTS:
a) WE RECOMMEND USING ONLY FRACINO ORIGINAL PARTS EXPLICITILY APPROVED BY THE
MANUFACTURER. THESE PARTS HAVE BEEN SELECTED FOR THEIR RELIABILITY AND SUITABILITY FOR
FRACINO MACHINES.
b) WE ARE UNABLE TO MAKE ASSESSMENTS FOR OTHER PRODUCT PARTS AND THEREFORE CANNOT BE HELD
RESPONSIBLE FOR THEM, EVEN IF IN INDIVIDUAL CASES AN OFFICAL APPROVAL OR AUTHORISATION BY
GOVERNMENTAL OR APPROVAL AGENCIES EXIST.
c) FRACINO ORIGINAL PARTS AS APPROVED CAN BE OBTAINED FROM THE FACTORY. COMPREHENSIVE
ASSISTANCE AND ADVICE ON MAINTAINING YOUR MACHINE AT ITS OPTIMUM LEVEL CAN BE OBTAINED
FROM FRACINO.
8) WE AT FRACINO WISH YOU MANY YEARS OF SATISFACTION WITH YOUR NEW CAPPUCCINO COFFEE
MACHINE. PLEASE KEEP THIS WARRANTY AND OPERATOR INSTRUCTIONS IN A SAFE PLACE ONCE YOU HAVE
READ THE IMPORTANT INFORMATION CONTAINED HEREIN.
ITEMS NOT COVERED BY WARRANTY
1) LIME SCALE -ANY CALLS TO BREAKDOWNS CAUSED BY SCALE RELATED FAULTS.
2) MISUSE/BREAKAGES -ANY CALLS BEING MADE AS A RESULT OF ACCIDENT, NEGLECT OR OPERATOR
MALPRACTICE, AND ANY OTHER CALLS FOR, OR AS A RESULT OF EQUIPMENT RELOCATION. NB: THIS ALSO
APPLIES TO OVERTIGHTENED STEAM & WATER VALVE HANDLES.
3) COFFEE VOLUMES –ANY CALLS TO ALTER THE PROGRAMMING OF COFFEE VOLUMES AFTER INITIAL
INSTALLATION.
4) BLOCKED WASTE -ANY CALLS DUE TO THE WASTE PIPE BEING BLOCKED. THIS IS GENERALLY CAUSED BY
GROUTS BEING FLUSHED THROUGH THE DRIP TRAY OR POOR PLUMBING.
5) BLOCKED STEAMER -ANY CALLS, FOR “NO STEAM” CAUSED BY THE OUTLET HOLES ON THE STEAMER NOT
BEING CLEANED.
6) BLOCKED GROUPS -ANY CALLS TO “NO WATER/COFFEE COMING THROUGH GROUP” CAUSED BY THE
GROUPS NOT BEING CLEANED.
7) BLOCKED RAPIDO -ANY CALLS TO RAPIDO FROTHER “NOT FROTHING” CAUSED BY RAPIDO NOT BEING
CLEANED.
8) MILK NOT FROTHING –ANY CALLS RELATED TO “MILK NOT FROTHING” CAUSED BY STALE MILK OR MILK WITH
HIGH PROTEIN CONTENT.
9) GRINDERS - THE REPLACEMENT OF THE GRINDING BLADES. ANY CALLS TO RESET PORTIONING OR COFFEE
GRIND OR TO JAMMED/OBSTRUCTED BLADES.
10) WATER TREATMENT -ANY CALLS TO REPLACE A WATER TREATMENT UNIT (DSU).
11) KNOCKOUT DRAWERS –ANY CALLS TO REPAIR JAMMED OR BROKEN RUNNERS AS A RESULT OF NEGLIGENCE,
MALPRACTICE OR MISUSE BY THE OPERATOR.
12) TRAINING -IF THE EQUIPMENT IS PURCHASED WITH FRACINO INSTALLATION, TRAINING & WARRANTY
PACKAGE, TRAINING ON USE AND DAILY MAINTENANCE OF THE EQUIPMENT IS GIVEN AT THE TIME OF
INSTALLATION. ANY CALLS FOR FURTHER TRAINING OR FOR TRAINING ON A DAY OTHER THAN THAT OF
INSTALLATION WILL BE FULLY CHARGEABLE.
FRACINO, 18-22 BIRCH ROAD EAST, BIRMINGHAM, B6 7DB, UK
T: 0121 328 5757 E: SALES@FRACINO.COM