Franklin Wireless RG1000 User manual

5G Mobile Hotspot,
RG1000
User Manual

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Contents
GettingStarted...........................................................................................................................................................1
Overview.............................................................................................................................................................................................................2
SystemRequirements................................................................................................................................................................2
Components......................................................................................................................................................................................................3
DeviceDisplay..................................................................................................................................................................................................4
BatteryManagement...................................................................................................................................................................................5
UsingYourRG1000...................................................................................................................................................6
AccessingtheNetwork................................................................................................................................................................................7
UsingYourRG1000fortheFirstTime................................................................................................................................................7
SystemRequirements................................................................................................................................................................7
InstallingtheSIMCard..............................................................................................................................................................7
ChargingtheBattery..................................................................................................................................................................7
ConnectingtoYourRG1000.....................................................................................................................................................................8
Wi-FiName(SSID)andPassword........................................................................................................................................8
ConnectingtotheInternet.......................................................................................................................................................8
UsingYourRG1000afterSetupisComplete....................................................................................................................................9
MobileHotspottoshareconnections.................................................................................................................................9
UpdatingYourRG1000software...........................................................................................................................................................9
RG1000Settings.....................................................................................................................................................10
ManagingYourMobileHotspot..........................................................................................................................................................11
AccesstheRG1000MobileHotspotWebAdminpage............................................................................................11
WebAdminHome.......................................................................................................................................................................................12
Messages..........................................................................................................................................................................................................13
Settings.............................................................................................................................................................................................................13
Wi-Fi................................................................................................................................................................................................13
MobileNetwork..........................................................................................................................................................................18
Device..............................................................................................................................................................................................22
AdvancedRouter.......................................................................................................................................................................24
About.................................................................................................................................................................................................................29
Support.............................................................................................................................................................................................................30
Troubleshooting.....................................................................................................................................................31
Overview..........................................................................................................................................................................................................32
FirstSteps.......................................................................................................................................................................................................32
CommonProblemsandSolutions.......................................................................................................................................................32
RegulatoryInformation........................................................................................................................................34
RegulatoryStatements............................................................................................................................................................................35
FCCEquipmentAuthorizationID:XHG-RG1000.........................................................................................................35

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Body-WornOperation.............................................................................................................................................................35
SafetyHazards.............................................................................................................................................................................................36
Glossary....................................................................................................................................................................38
Glossary............................................................................................................................................................................................................39
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1
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Getting Started
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Overview
Components
Device Display
Battery Management
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Overview
Thank you for choosing 5G Mobile Hotspot, RG1000!
Having RG1000 at your fingertips will allow you to access the latest 5G and LTE networks for
faster uploads and downloads. You can also connect up to 20 Wi-Fi capable devices to the
Internet at once - laptops, tablets, eReaders, Smartphones and more.
System Requirements
· Compatible with all IEEE802.11b/g/n/ac/ax Wi-Fi enabled devices.
· Works with the latest versions of most browsers*.

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Components
1. Power button – Turn on/off RG1000.
Button Operation
Operations
Actions
Turn On Press and hold the button until “Welcome” message appears.
Turn Off Press and hold the button until “Goodbye” message appears.
Display
Wake-Up
When the display is off, the first quick press of the button
wakes up the display.
2. Display – Provides general information of the device status, and device setting menu.
3. Power indicator light – White light blinks to show the device is on.
4. Navigation buttons – Left and right arrows and Enter button to navigate device menu.
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5. Ethernet port – Connect your Ethernet (RJ45) cable here to connect via Ethernet.
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6. Charging port - The USB charger connects here.
7. Vent Holes – Ventilation holes to cool down the device.
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8. Battery Cover – Battery is inside the battery cover.
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9. Battery cover notch – Lift the notch to open the battery cover.

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Device Display
Status icon bar
Icons
Status
Shows network signal strength.
Shows network type the device is connected to.
R
Appears when the device is on roaming network.
Appears when data is being transferred between the mobile
network and your mobile hotspot.
Shows the number of connected devices.
Shows SIM status (no SIM found, SIM PIN locked, SIM error)
Shows the remaining battery level. Shows battery charging.
Wi-Fi Information: Displays current Wi-Fi network SSID and password information.
Device Menu: Use the navigation buttons to go through the device menu.
Data usage information displays
Connected device information displays.
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Displays Wi-Fi network information.
You can change device settings on Wi-Fi, display, network.
Device Information displays
Battery Management
Your RG1000 is equipped with a replaceable and rechargeable battery. It works from its
charged battery alone, or when the device is plugged into a power source.
Note: Please do not attempt to open or disassemble your hotspot and the battery pack. Doing
so may cause damage that voids your warranty.
Charge the battery with the charger provided together with your hotspot. While the battery is
charging, the battery charging icon displays.
IMPORTANT! Please use only an approved charger to charge your hotspot. Improper handling
of the charging port, as well as the use of an incompatible charger, may cause damage to your
device and void the warranty.

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Using Your RG1000
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Accessing the Network
Using Your RG1000 for the First Time
Connecting to Your RG1000
Using Your RG1000 After Setup is Complete
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Accessing the Network
Work effectively outside the home or office with the reliable broadband speed that the 5G and
LTE service provides. You can connect to the internet at speeds fast enough to keep up-to-date
on all your email correspondence, download attachments, and access your corporate intranet.
Using Your RG1000 for the First Time
System Requirements
Your computer, tablet, or other wireless devices need Wi-Fi capability and Internet browser
software only. Your RG1000 is compatible with most major operating systems and the latest
versions of browsers.
Installing the SIM Card
Your SIM (Subscriber Identity Module) card is a small rectangular plastic card that stores
important information about your wireless service.
If not already inserted, follow the instructions below to install your SIM card.
1. Remove the battery cover of your device and take the battery out.
2. Slide your SIM card in the SIM card slot with Wireless Carrier logo facing up until it clicks.
3. Properly install the battery and put the battery cover on.
IMPORTANT! Do not bend or scratch your SIM card. Avoid exposing your SIM card to static
electricity, water, or dirt. Whenever you insert or remove the SIM card, ensure your RG1000 is
powered off and is not connected to any power source. Never use tools, knives, keys, or any
type of object to force the door open or to remove the SIM card.
Charging the Battery
Before using your mobile hotspot, ensure that the battery is fully charged. Be sure to use the
charger that came with your device.