Franklin Wireless RG1000 User manual

5G Mobile Hotspot,
RG1000
User Manual

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Contents
GettingStarted...........................................................................................................................................................1
Overview.............................................................................................................................................................................................................2
SystemRequirements................................................................................................................................................................2
Components......................................................................................................................................................................................................3
DeviceDisplay..................................................................................................................................................................................................4
BatteryManagement...................................................................................................................................................................................5
UsingYourRG1000...................................................................................................................................................6
AccessingtheNetwork................................................................................................................................................................................7
UsingYourRG1000fortheFirstTime................................................................................................................................................7
SystemRequirements................................................................................................................................................................7
InstallingtheSIMCard..............................................................................................................................................................7
ChargingtheBattery..................................................................................................................................................................7
ConnectingtoYourRG1000.....................................................................................................................................................................8
Wi-FiName(SSID)andPassword........................................................................................................................................8
ConnectingtotheInternet.......................................................................................................................................................8
UsingYourRG1000afterSetupisComplete....................................................................................................................................9
MobileHotspottoshareconnections.................................................................................................................................9
UpdatingYourRG1000software...........................................................................................................................................................9
RG1000Settings.....................................................................................................................................................10
ManagingYourMobileHotspot..........................................................................................................................................................11
AccesstheRG1000MobileHotspotWebAdminpage............................................................................................11
WebAdminHome.......................................................................................................................................................................................12
Messages..........................................................................................................................................................................................................13
Settings.............................................................................................................................................................................................................13
Wi-Fi................................................................................................................................................................................................13
MobileNetwork..........................................................................................................................................................................18
Device..............................................................................................................................................................................................22
AdvancedRouter.......................................................................................................................................................................24
About.................................................................................................................................................................................................................29
Support.............................................................................................................................................................................................................30
Troubleshooting.....................................................................................................................................................31
Overview..........................................................................................................................................................................................................32
FirstSteps.......................................................................................................................................................................................................32
CommonProblemsandSolutions.......................................................................................................................................................32
RegulatoryInformation........................................................................................................................................34
RegulatoryStatements............................................................................................................................................................................35
FCCEquipmentAuthorizationID:XHG-RG1000.........................................................................................................35

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Body-WornOperation.............................................................................................................................................................35
SafetyHazards.............................................................................................................................................................................................36
Glossary....................................................................................................................................................................38
Glossary............................................................................................................................................................................................................39
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1
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Getting Started
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Overview
Components
Device Display
Battery Management
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Overview
Thank you for choosing 5G Mobile Hotspot, RG1000!
Having RG1000 at your fingertips will allow you to access the latest 5G and LTE networks for
faster uploads and downloads. You can also connect up to 20 Wi-Fi capable devices to the
Internet at once - laptops, tablets, eReaders, Smartphones and more.
System Requirements
· Compatible with all IEEE802.11b/g/n/ac/ax Wi-Fi enabled devices.
· Works with the latest versions of most browsers*.

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Components
1. Power button – Turn on/off RG1000.
Button Operation
Operations
Actions
Turn On Press and hold the button until “Welcome” message appears.
Turn Off Press and hold the button until “Goodbye” message appears.
Display
Wake-Up
When the display is off, the first quick press of the button
wakes up the display.
2. Display – Provides general information of the device status, and device setting menu.
3. Power indicator light – White light blinks to show the device is on.
4. Navigation buttons – Left and right arrows and Enter button to navigate device menu.
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5. Ethernet port – Connect your Ethernet (RJ45) cable here to connect via Ethernet.
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6. Charging port - The USB charger connects here.
7. Vent Holes – Ventilation holes to cool down the device.
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8. Battery Cover – Battery is inside the battery cover.
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9. Battery cover notch – Lift the notch to open the battery cover.

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Device Display
Status icon bar
Icons
Status
Shows network signal strength.
Shows network type the device is connected to.
R
Appears when the device is on roaming network.
Appears when data is being transferred between the mobile
network and your mobile hotspot.
Shows the number of connected devices.
Shows SIM status (no SIM found, SIM PIN locked, SIM error)
Shows the remaining battery level. Shows battery charging.
Wi-Fi Information: Displays current Wi-Fi network SSID and password information.
Device Menu: Use the navigation buttons to go through the device menu.
Data usage information displays
Connected device information displays.
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Displays Wi-Fi network information.
You can change device settings on Wi-Fi, display, network.
Device Information displays
Battery Management
Your RG1000 is equipped with a replaceable and rechargeable battery. It works from its
charged battery alone, or when the device is plugged into a power source.
Note: Please do not attempt to open or disassemble your hotspot and the battery pack. Doing
so may cause damage that voids your warranty.
Charge the battery with the charger provided together with your hotspot. While the battery is
charging, the battery charging icon displays.
IMPORTANT! Please use only an approved charger to charge your hotspot. Improper handling
of the charging port, as well as the use of an incompatible charger, may cause damage to your
device and void the warranty.

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Using Your RG1000
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Accessing the Network
Using Your RG1000 for the First Time
Connecting to Your RG1000
Using Your RG1000 After Setup is Complete
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Accessing the Network
Work effectively outside the home or office with the reliable broadband speed that the 5G and
LTE service provides. You can connect to the internet at speeds fast enough to keep up-to-date
on all your email correspondence, download attachments, and access your corporate intranet.
Using Your RG1000 for the First Time
System Requirements
Your computer, tablet, or other wireless devices need Wi-Fi capability and Internet browser
software only. Your RG1000 is compatible with most major operating systems and the latest
versions of browsers.
Installing the SIM Card
Your SIM (Subscriber Identity Module) card is a small rectangular plastic card that stores
important information about your wireless service.
If not already inserted, follow the instructions below to install your SIM card.
1. Remove the battery cover of your device and take the battery out.
2. Slide your SIM card in the SIM card slot with Wireless Carrier logo facing up until it clicks.
3. Properly install the battery and put the battery cover on.
IMPORTANT! Do not bend or scratch your SIM card. Avoid exposing your SIM card to static
electricity, water, or dirt. Whenever you insert or remove the SIM card, ensure your RG1000 is
powered off and is not connected to any power source. Never use tools, knives, keys, or any
type of object to force the door open or to remove the SIM card.
Charging the Battery
Before using your mobile hotspot, ensure that the battery is fully charged. Be sure to use the
charger that came with your device.

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NOTE: Your RG1000 is equipped with a replaceable rechargeable battery. When handling the
battery or SIM card, please make sure the device is not connected to any power sources. Do
not use any tools, sharp objects or any utensils when dealing with the battery. Doing so may
cause damage that voids your warranty.
· It normally takes 3~5 hours, depending your power sources and device status to fully
charge the battery.
· The battery discharges faster as additional devices connect to your hotspot.
· Battery life depends on the network, signal strength, temperature, features, and active
connection time.
· When charging, keep your device near room temperature.
· Never leave the RG1000 in an unattended vehicle due to uncontrolled temperatures that
may be outside the desired temperatures for your device.
· It is normal for batteries to gradually wear down and require longer charging time.
Connecting to Your RG1000
Wi-Fi Name (SSID) and Password
You can find your Wi-Fi Name and Password on the device display main screen.
Connecting to the Internet
1 Open the Wi-Fi application or controls on your laptop or Wi-Fi capable device that you want
to connect to your RG1000. Then find your RG1000’s Wi-Fi name.
2 Click Connect and enter the Password when prompted.
NOTE: The last four characters of your Wi-Fi Name is unique for your RG1000. You can change
the Wi-Fi Name of your own. See “Settings”.

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Using Your RG1000 after Setup is Complete
Mobile Hotspot to share connections
You can use your RG1000 as a wireless mobile hotspot to connect to a total of 20 Wi-Fi capable
devices to the mobile broadband network.
Updating Your RG1000 software
New software is updated automatically in the following scenarios.
1) If a new update is available, it will be downloaded in the background and wait to be
applied on the next power off.
2) The device must have at least 40% battery or 20% on charger to apply an update.
3) If the device is on AC power all the time and an update is available, the device will
download and wait to apply the update in 48 hours between the hours of 2-4am.
4) If there is traffic or data activity for at least 1 minute at the 2-4am window the device will
wait until next day 2-4am window (24 hours later) to apply the update.

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RG1000 Settings
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Managing Your Mobile Hotspot
Web Admin Home
Messages
Settings
About
Support

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Managing Your Mobile Hotspot
Access the RG1000 Mobile Hotspot Web Admin page
You can access your Mobile Hotspot device information using an internet browse.
Access RG1000 Mobile Hotspot Web Admin page via internet browsers.
1 Connect your Wi-Fi capable device to the RG1000.
2 Open a web browser on your connected device and open the Web Admin home page
3 Click Login and enter the password. If you entered the correct password, the Web Admin
screen appears.
NOTE: The default password is 'admin'. On your first login, you will be directed to 'Change
password'

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Web Admin Home
The Web Admin page allows you to quickly access all menu options for your RG1000.
· Messages
· Settings
· About
· Support
Check status of network connection and data usage on the Home page.
· Disconnect: Click Disconnect to disconnect the Internet.
· Reset: Reset data usage.
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Messages
Messages page displays SMS messages sent to you by Wireless Carrier.
You can see the message contents by pressing the Messages menu on your Web Admin
home page. To delete a selected message, click the trash bin icon to the right of the message
date and timeline. To delete all messages, click Delete All Messages button.
Settings
The Settings page has the following menu options.
· Wi-Fi
· Mobile Network
· Device
· Advanced Router
Wi-Fi
The Wi-Fi menu contains the following options:
- Basic: You can change basic Wi-Fi network settings.

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- Multi SSID: Select ON if you like to set up a separate guest Wi-Fi network. Your
RG1000 will broadcast two Wi-Fi Names.
- Guest Wi-Fi: If ON is selected for Multi SSID, Guest Wi-Fi menu will appear. You can
change Guest Wi-Fi settings.
- Multi SSID Isolation: If On is selected, it prevents your devices from communicating
across the Main and Guest Wi-Fi access points.
- Enable Guest Mode: If the box is checked, users on the Guest Wi-Fi is not allowed to
access the Web User Interface.
- Wi-Fi Name: Service Set Identifier (SSID). To change it, enter a string less than 32
characters as the name for your wireless local area network (WLAN).
- Wi-Fi Password: To change, enter the new Wi-Fi password. The password needs to
be at least 8 characters long. l Privacy Separator: If ON is selected, your devices on
the same Wi-Fi Name can't make Local Area Network communication.

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- Wi-Fi Band: It supports both the 2.4- and 5GHz bands of wi-fi spectrum for top
throughput. You can choose Wi-Fi Band depends on your preference.
NOTE: if you connect WLAN printer to your RG1000, Privacy Separator should be OFF to
send file from your PC to the printer
- SSID Stealth: If ON is selected, the Wi-Fi name will not be broadcasted. You need to
manually enter the Wi-Fi name and connect.
- Authentication Method: The authentication methods are described below.
Mode
Description
WPA3
WPA3 is the latest, updated implementation of WPA2
WPA2/WPA3
Apply both the WPA2 and WPA3 scheme.
WPA/WPA2-PSK
Apply both the WPA-PSK and WPA2-PSK scheme.
WPA2-PSK
WPA-PSK is the securer version of WPA with
implementation of the 802.11i standard.
OPEN
Authentication and encryption won't be performed.
There are risks that private info will be intercepted or
network will be used by unauthorized individuals.
- Encryption Method: Select an encryption method from the drop-down list.
- Display Wi-Fi Name and Password: If ON is selected, the Wi-Fi Name and Password
will be displayed on your RG1000 device display.
- Maximum Connections: Choose the maximum number of the devices which connect
to your device simultaneously. You can also click the right or left arrow to distribute
the maximum number of the connected devices between the Main Wi-Fi and the
Guest Wi-Fi.
- Wi-Fi Settings Reset: Click the Reset button to reset all Wi-Fi settings to the default.

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- Advanced
These advanced settings should only be changed for specific circumstances. Changes to
the advanced settings could result in loss of Wi-Fi connection with your devices. Consult
your devices’ manuals for Wi-Fi specifications.
- 802.11 Mode: Select an 802.11 mode from the drop-down list.
- Wi-Fi Channel: Select a Wi-Fi channel from the drop-down list.
- Inactive time: if there is no Wi-Fi connection for inactive time settings, the device
goes to sleep mode to save battery power.
NOTE: Default Inactive Time is 10 minutes. If the RG1000 is inactive for more than 10
minutes, it is required to press the power button to connect to Wi-Fi.

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- Connected Devices
The Connected Devices menu contains the following options:
- Main Wi-Fi Devices – Normally this is the hostname of the connected device as set
on the connected device. You can use the pencil tool to change the name of any
connected device.
- MAC Address – The MAC address is a unique network identifier for this connected
device.
To Edit a Connected Device:
1. Click on the Edit. A page opens, allowing you to edit the name of the device.
2. Update the name of the device and click OK.
To block connection:
1. Press Block on the device your want to block connection.
2. The device blocked will be listed on the Blocked Devices. The blocked devices will not
be allowed to connect to your RG1000.
3. To unlock the device, press Unblock.