Freesat 4K TV BOX User manual

Your User Manual
Version V1.0
4K TV BOX

WELCOME
to a world of great TV
Over 180 of your favourite channels
4K-ready with over 20 picture perfect
High Definition channels
Popular On Demand players including
BBC iPlayer, ITV Hub, Demand 5, UKTV Play
and YouTube
Optional paid On Demand players including Netflix
Simple setup – your Box is compatible with most
UK satellite dishes and should work with your
existing setup (including where you previously
received UK satellite TV from a dierent provider)
Our latest 4K TV Box enables you to have the
best experience of subscription-free satellite
TV including:
This user manual tells you all about your new 4K TV Box and how to get the best out of it.
Getting the most out of your 4K TV Box
Connecting your Freesat TV Box to your broadband ensures
you have the latest software and access to all the services
that require an internet connection. See page 15 for a step
by step guide to getting connected.
As new features and channels are added, we will also
update this manual, so make sure you are reading the
latest version by checking freesat.co.uk/manuals.
Freesat is a satellite TV service for viewers in the UK only.
If you don’t have a dish, you will need to speak to a
satellite installer to get one fitted. For more information
visit freesat.co.uk/dishinstall
Need help?
Call our UK-based call centre and customer services
team on 0345 313 0051 and one of our fully trained
colleagues will be happy to help.

Jargon buster 4
Getting started 5
Setting up your Box
(first time install) 6
Remote control 7
Freesat App 8
The Box display 9
Using Home and TV Guide 10
Home 10
TV Guide 10
Action Menu 11
On Demand 12
Settings 13
Freesat Channels 14
Internet Connection 15
Parental Controls 15
Accessibility & Language 16
System Settings 17
Freesat Account 19
System Information 20
Smart tips 21
Notices 26
Contents
3

Jargon buster
SD
Standard Definition picture resolution. This refers to the
quality of your picture and is measured by the number of
pixels that make up a frame of video. The greater the pixel
height, the crisper and more detailed that picture appears.
An SD quality picture has an image height of 576 pixels.
HD
High Definition (720 or 1080 pixels). There are over 20 HD
channels on Freesat.
4K/UHD
4K is another name for Ultra High Definition (also known as
UHD and featuring an image height of 2160 pixels).
4K content is currently available via selected apps including
YouTube and Netflix*. You’ll need a 4K TV with HDMI input
to view 4K/UHD content.
A 4K-ready HDMI cable is supplied with your Box. You can
check if your TV is 4K-ready in the Settings menu (page 13).
HDCP
High-bandwidth Digital Content Protection is an anti-piracy
protocol that prevents digital audio and video content from
being copied as it travels across connections such as HDMI
cables. In some older smart TVs the HDCP doesn’t support
4K, so they are unable to play back 4K content.
*Requires paid third party subscription and may require faster broadband
speeds. See service providers’ recommendations for details.
Some of the technical terms and phrases used in this manual are explained below:
4

Getting started
Connecting your Freesat TV Box to your TV:
Please refer to the Safety Notice (supplied separately)
before installing your Box.
Do not plug your Box into the wall socket until you have
completed these steps.
1Start by inserting the batteries into the remote control
unit, as shown by the markings inside the battery
compartment.
2Next, connect the cables from your satellite dish to the
sockets labelled RF IN 1 and RF IN 2 on the back of your
Box by screwing them in. If your satellite dish cable only
has one connector, it can be connected to either socket.
3Now, connect your Box to your TV using the HDMI
cable provided.
4If you are connecting your Box to your broadband router
using an Ethernet cable (not included) please do so now,
or you can connect wirelessly later during the start-up
process.
5Finally, connect the power supply unit to the
POWER IN socket, then plug it into the wall socket and
switch it on (the light on your power supply unit will
illuminate when the power is on).
Power up your Box by pressing the button on the top of the
Box or by pressing
LIST TEXT
LIST TEXT
INFO
BACK EXIT
INFO
BACK EXIT
R
RR
ADSUB
AD SUB
HOME
on your remote control. Turn on your
TV and you’re ready to go!
1
Check you have everything in your box:
• Freesat 4K TV Box
• Remote control
• 2 × AAA Batteries
• Power Supply Unit with power cable
• HDMI cable
• Quick Start Guide
• Safety Notice
2 43 5
5

STEP 1
Welcome
When you first turn on your Box,
you will see a welcome message
along with the terms of service
and end user licence agreement.
You will need to read and accept
these by scrolling to the bottom
of the screen and clicking where
indicated.
A copy of these can also be
found at:
freesat.co.uk/terms-of-service
STEP 2
Connecting to the internet
Your Box will automatically look for
all available wireless networks and
list them on screen.
Select your wireless network and
enter your wireless password.
If you are connecting to your
broadband via Ethernet cable and
haven’t done so please plug this
into your Box and connect it to
your router now. If you are already
connected via an Ethernet cable
you will see a message saying
‘Great, you’re connected’ and you
can carry on setting up your Box.
STEP 3
Enter your postcode
Your Box will now do a signal
test which can take up to a
few minutes.
After the signal test you will be
asked to enter your postcode so
that your Box can tune into the
correct BBC and ITV channels for
your region. Your Box will then
start a channel scan which will
take less than a minute.
STEP 4
Setting up your Freesat account
If you already have a Freesat
account please log in when
prompted.
Alternatively, you can create a
Freesat account by entering your
email address on screen and we
will immediately email you a
registration form to complete
on your phone or computer.
Once your Freesat account is
set up you can log in straight
away by following the on screen
prompts.
STEP 5
Parental controls
The final step is to set up a
parental control PIN if you
want to.
The PIN is pre-set to 0000.
You can choose to keep that PIN or
you can change it to any four-digit
number.
For more information on how to
set your PIN during set up or at a
later date, and what it enables you
to control, please see page 23.
Alternatively, you can skip this
section by selecting the skip
button at the bottom of the
screen. If you choose to skip this
section the PIN will remain 0000.
For more information about
Parental Controls please see page
15, and for information about
hiding channels see page 14.
Setting up your Box (first time install)
PLEASE NOTE:
Your Box must be connected to
the internet for you to enjoy
features including:
• Free and paid On Demand players
including BBC iPlayer, ITV Hub,
Netflix and YouTube
• Watch from Start function
(selected channels only)
• Faster loading of icons and
information
For more information please
see page 15.
6

Remote control
The remote control requires two AAA batteries
(supplied) that should be inserted as shown by
the markings inside the battery compartment.
You can safely remove the batteries as shown below.
Please note: when your batteries need replacing please
dispose of them responsibly. Please see the safety notice or
website for more details.
Home – takes you to the
main menu
TV Guide – opens and
closes the TV Guide
Up, down, left, right
arrows – move
around the TV Guide
and menus
OK – confirms your
selection
Back – goes back one
step
Rewind – rewinds up to
32 times faster
List – sorts the TV Guide
into channel categories
SUB – turns subtitles
on or o
Power – turns the Box
on and puts it into
standby mode
Colour buttons – give
you more options
on screen
Search – brings up the
Search screen
Info – gives you more
info about a programme
Exit – returns to live TV
Fast forward – fast
forwards up to 32
times faster
Stop – stops On Demand
playback
Pause – pauses
On Demand playback
On Demand – opens the
On Demand menu
Use one of the other
buttons to jump straight
to your favourite player
Number buttons – to
enter channel numbers
AD – turns Audio
Description on or o
AAA
BATTERIES
AAA
BATTERIES
AAA
BATTERIES
7

Freesat App
The Freesat App is available on iOS,
Android and Fire OS devices.
Once you have downloaded the App and logged into
your Freesat account you can plan your viewing anytime,
anywhere.
If you don’t have a Freesat account you can still use the App
to see the TV Guide recommendations.
For more information about how to pair the App with your
Box please see page 21 in the Smart Tips section.
8

The Box display
The blue light
means the Box is on.
The purple light
means the Box is transitioning
between standby and on.
The red light
means the Box is in standby.
9

SMART TIP
Use the P
LIST TEXT
LIST TEXT
INFO
BACK EXIT
INFO
BACK EXIT
R
RR
ADSUB
AD SUB
HOME
and P
LIST TEXT
LIST TEXT
INFO
BACK EXIT
INFO
BACK EXIT
R
RR
ADSUB
AD SUB
HOME
buttons to scroll quickly through
the channel list one page at a time.
Using Home and TV Guide
Press the Home button on the remote control to
see the Home Menu. From here, you can find all
features of the Box.
Use the arrow keys to scroll through the options, make your
selection and press
LIST TEXT
LIST TEXT
INFO
BACK EXIT
INFO
BACK EXIT
R
RR
ADSUB
AD SUB
HOME
to access the TV Guide, On Demand,
Settings and Help.
Freesat’s TV Guide is the best place to find out
what’s on.
What’s On Now/Next?
You can select the TV Guide from the Home Menu or by
pressing the TV Guide button on the remote control.
The TV Guide shows what you can watch right now and
what’s coming up next on every channel. You can scroll
through the channel list using the
LIST TEXT
LIST TEXT
INFO
BACK EXIT
INFO
BACK EXIT
R
RR
ADSUB
AD SUB
HOME
and
LIST TEXT
LIST TEXT
INFO
BACK EXIT
INFO
BACK EXIT
R
RR
ADSUB
AD SUB
HOME
arrow
buttons on your remote.
When you highlight a programme, a short synopsis will
appear at the top of the screen.
What’s On Later?
You can see what’s on over the next seven days by scrolling
to the right.
Press
LIST TEXT
LIST TEXT
INFO
BACK EXIT
INFO
BACK EXIT
R
RR
ADSUB
AD SUB
HOME
to jump 24 hours into the future and
LIST TEXT
LIST TEXT
INFO
BACK EXIT
INFO
BACK EXIT
R
RR
ADSUB
AD SUB
HOME
to skip forwards or back by 24 hours.
Home TV Guide
Press
LIST TEXT
LIST TEXT
INFO
BACK EXIT
INFO
BACK EXIT
R
RR
ADSUB
AD SUB
HOME
to jump 24 hours into the future and
LIST TEXT
LIST TEXT
INFO
BACK EXIT
INFO
BACK EXIT
R
RR
ADSUB
AD SUB
HOME
to go back by 24 hours.
Home TV Guide
Use the
LIST TEXT
LIST TEXT
INFO
BACK EXIT
INFO
BACK EXIT
R
RR
ADSUB
AD SUB
HOME
and
LIST TEXT
LIST TEXT
INFO
BACK EXIT
INFO
BACK EXIT
R
RR
ADSUB
AD SUB
HOME
buttons to quickly scroll through
the channel list one page at a time.
SMART TIP
10

When you highlight a programme, a short
synopsis will appear at the top of the screen.
Press
LIST TEXT
LIST TEXT
INFO
BACK EXIT
INFO
BACK EXIT
R
RR
ADSUB
AD SUB
HOME
on your remote control to see what you can
do with that programme, including:
Watch Live
Takes you straight to the show as it’s being broadcast.
Watch From Start
Where available, this takes you to the beginning of the show
(even if it has already started). Your Box must be connected
to the internet to use this feature.
Watch Live in HD
In some cases, if the show you’ve selected is in SD but
a HD version is available on another channel, selecting this
option will take you to the HD broadcast instead.
Finding programmes by channel genre
Pressing the
LIST TEXT
LIST
TEXT
INFO
BACK EXIT
INFO
BACK EXIT
R
RR
ADSUB
AD SUB
HOME
button on the remote control displays a
menu of channel genres including Entertainment, Lifestyle,
Children and News & Sport.
Selecting a genre will display all the channels within
that category.
You can go back to the full channel list by selecting
All Channels at the top of the menu.
Browsing the Guide while watching TV
You don’t have to stop watching TV to see what else is on.
For a quick snapshot of what’s on now and next, press any
of the arrow buttons on your remote.
To scroll through the channel list press
LIST TEXT
LIST TEXT
INFO
BACK EXIT
INFO
BACK EXIT
R
RR
ADSUB
AD SUB
HOME
LIST TEXT
LIST TEXT
INFO
BACK EXIT
INFO
BACK EXIT
R
RR
ADSUB
AD SUB
HOME
and to see
what was on earlier or later on that particular channel, press
LIST TEXT
LIST TEXT
INFO
BACK EXIT
INFO
BACK EXIT
R
RR
ADSUB
AD SUB
HOME
LIST TEXT
LIST TEXT
INFO
BACK EXIT
INFO
BACK EXIT
R
RR
ADSUB
AD SUB
HOME
.
To go back to watching full screen live TV, Press
LIST TEXT
LIST TEXT
INFO
BACK EXIT
INFO
BACK
EXIT
R
RR
ADSUB
AD SUB
HOME
.
SMART TIP
The
LIST TEXT
LIST
TEXT
INFO
BACK EXIT
INFO
BACK EXIT
R
RR
ADSUB
AD SUB
HOME
function can also be used to filter any
channels that you have marked as Favourites.
For more information about setting Favourites see
page 14.
Using Home and TV Guide
Action Menu
SMART TIP
Press
LIST TEXT
LIST TEXT
INFO
BACK EXIT
INFO
BACK EXIT
R
RR
ADSUB
AD SUB
HOME
to see information about the
programme you have highlighted.
11

On Demand
Find hundreds of hours of programmes ready
to watch whenever you want by selecting the
On Demand section in the Home menu.
Use
LIST TEXT
LIST TEXT
INFO
BACK EXIT
INFO
BACK EXIT
R
RR
ADSUB
AD SUB
HOME
LIST TEXT
LIST TEXT
INFO
BACK EXIT
INFO
BACK EXIT
R
RR
ADSUB
AD SUB
HOME
LIST TEXT
LIST TEXT
INFO
BACK EXIT
INFO
BACK EXIT
R
RR
ADSUB
AD SUB
HOME
LIST TEXT
LIST TEXT
INFO
BACK EXIT
INFO
BACK EXIT
R
RR
ADSUB
AD SUB
HOME
to browse through the On Demand
services available, and
LIST TEXT
LIST TEXT
INFO
BACK EXIT
INFO
BACK EXIT
R
RR
ADSUB
AD SUB
HOME
to select one.
You can also get to the On Demand menu directly by
pressing the On Demand button on your remote control.
Your remote control also features buttons for BBC iPlayer,
ITV Hub and Netflix. Pressing these buttons will launch each
player immediately.
While watching an On Demand programme, you can use the
playback buttons
LIST TEXT
LIST TEXT
INFO
BACK EXIT
INFO
BACK EXIT
R
RR
ADSUB
AD SUB
HOME
LIST TEXT
LIST TEXT
INFO
BACK EXIT
INFO
BACK EXIT
R
RR
ADSUB
AD SUB
HOME
LIST TEXT
LIST TEXT
INFO
BACK EXIT
INFO
BACK EXIT
R
RR
ADSUB
AD SUB
HOME
LIST TEXT
LIST TEXT
INFO
BACK EXIT
INFO
BACK EXIT
R
RR
ADSUB
AD SUB
HOME
LIST TEXT
LIST TEXT
INFO
BACK EXIT
INFO
BACK EXIT
R
RR
ADSUB
AD SUB
HOME
.
Some On Demand services such as Netflix and YouTube allow
you to cast content from your mobile phone or tablet to your
TV through your Box. To do this first check that your mobile
phone or tablet, and your Box, are connected to the same
wireless network. Then open the On Demand app on your
mobile phone or tablet and select what you want to watch.
Tap the cast button
LIST TEXT
LIST TEXT
INFO
BACK EXIT
INFO
BACK EXIT
R
RR
ADSUB
AD SUB
HOME
, which is usually found at the top of
the app or video, and choose ‘Freesat TV Box’ from the list.
Your chosen content will then open on the service and play
on your TV.
NEED TO KNOW
Your Box must be connected to the internet to view
programmes On Demand.
Some On Demand services require a paid subscription.
Note: featured On Demand services correct at time of going to print.
12

Settings
The Settings menu lets you set up your Box
exactly how you want it
Select Settings from the Home menu and use the arrow keys
LIST TEXT
LIST TEXT
INFO
BACK EXIT
INFO
BACK EXIT
R
RR
ADSUB
AD SUB
HOME
LIST TEXT
LIST TEXT
INFO
BACK EXIT
INFO
BACK EXIT
R
RR
ADSUB
AD SUB
HOME
LIST TEXT
LIST TEXT
INFO
BACK EXIT
INFO
BACK EXIT
R
RR
ADSUB
AD SUB
HOME
LIST TEXT
LIST TEXT
INFO
BACK EXIT
INFO
BACK EXIT
R
RR
ADSUB
AD SUB
HOME
on the remote to select the following options:
• Picture & Sound
• Freesat Channels
• Internet Connection
• Parental Controls
• Accessibility & Language
• System Settings
• Freesat Account
• System Information
Choose an option by highlighting it and pressing
LIST TEXT
LIST TEXT
INFO
BACK EXIT
INFO
BACK EXIT
R
RR
ADSUB
AD SUB
HOME
.
When you’re ready to exit the section press the
LIST TEXT
LIST TEXT
INFO
BACK EXIT
INFO
BACK
EXIT
R
RR
ADSUB
AD SUB
HOME
button on the remote to go back to the Home menu.
Picture & Sound
Find out the resolution of your TV, and see if it is 4K-ready.
During setup, your Box will automatically configure itself
to use the best picture resolution that your TV can show:
• 576 – SD (Standard Definition)
• 720 – HD (A lower standard of High Definition)
• 1080 – HD (High Definition)
• 2160 – 4K (Ultra High Definition)
If you can’t see the 2160 (4K) option then your TV isn’t
4K-ready.
By selecting “Auto”, your Box will automatically detect
the highest resolution that your TV can support.
You can choose to downgrade your picture, but you
cannot select a resolution greater than your TV is able
to display.
If you have a 4K TV with HDCP less than 2.2 you will
have problems playing content in Netflix. See page 21
for more details.
Digital Audio Output
If you have external speakers, such as a soundbar, amplifier
or AV receiver connected to your Box via the Optical output,
you can use this option to set the audio output to Stereo or
Surround according to your speaker capabilities.
Lip sync
Connecting external speakers to your Box can cause the
sound to fall slightly out of sync. If this happens, choose
Lip Sync and change the delay setting until the sound and
picture align again.
SMART TIP
Don’t forget to press Save and Close. If you press
LIST TEXT
LIST TEXT
INFO
BACK EXIT
INFO
BACK
EXIT
R
RR
ADSUB
AD SUB
HOME
without saving your settings it will cancel anything you
have set up.
13

Settings
Freesat Channels allows you to rescan
channels, set Favourite and Regional Channels,
and also hide particular channels if required.
You will need to confirm your PIN before you
enter this section – the default pin is 0000.
Channel Scan
While new channels will appear in your TV Guide
automatically, if you have recently moved house you may
want to do a manual channel scan to set your new local
channels.
Favourite Channels
You can mark a channel as a favourite so it’s easier to find
by selecting it within the TV Guide and pressing
LIST TEXT
LIST TEXT
INFO
BACK EXIT
INFO
BACK EXIT
R
RR
ADSUB
AD SUB
HOME
.
You can access your favourite channels by pressing the
LIST TEXT
LIST
TEXT
INFO
BACK EXIT
INFO
BACK EXIT
R
RR
ADSUB
AD SUB
HOME
button on your remote.
Regional Channels
Some BBC channels have regional variants. Your Box will
automatically select the region matching your postcode
during set up, but you can manually change your region in
the Settings menu.
Within Settings, select Freesat Channels and
then scroll down to Regional Channels and press
LIST TEXT
LIST TEXT
INFO
BACK EXIT
INFO
BACK EXIT
R
RR
ADSUB
AD SUB
HOME
.
Now select Edit Regional Channels to see a list of available
regional channels and choose the region you want.
Hide Channels
As part of our parental control settings you can choose to
hide channels. Hidden channels will no longer be seen within
the TV Guide.
You can hide a channel by selecting it within this section and
pressing
LIST TEXT
LIST TEXT
INFO
BACK EXIT
INFO
BACK EXIT
R
RR
ADSUB
AD SUB
HOME
.
To reinstate hidden channels, go to your Hidden Channels list
within the Freesat Channels section of Settings and select
Edit Hidden Channels .
Freesat Channels
14

Settings
Connecting your Freesat TV box to the internet
enables you to make the most of On Demand
content.
You can connect your Box to the internet
wirelessly, or by using an Ethernet cable.
If you are connecting to your broadband via an Ethernet
cable (not supplied), simply plug the cable into your Box and
connect it to your router, then select Use Wired Connection
in Settings.
To connect your Box to the internet via a wireless connection,
go to the Settings section, select Internet Connection and
then Network Setup . Your Box will automatically look for
all available wireless networks and list them on screen.
Select your wireless network and enter your wireless
password.
Please note that your Box must be connected to
the internet for you to enjoy features including:
• Free and paid On Demand players including
BBC iPlayer, ITV Hub, Netflix and YouTube
• Watch from Start function (selected channels only)
• Faster loading of icons and information
Parental Controls allow you to restrict access
to certain channels.
By default, your Box’s PIN is set to 0000, but you can
change this by selecting the Set a PIN option within the
Parental Controls menu. You will also need this PIN to
factory reset your Box.
For more information about how to hide specific channels
please see page 14.
Many On Demand services come with their own parental
control settings, these operate separately from the PIN you
have set on your Box. Where available, you can choose to
enable these settings directly through the services on your
Box or online, depending on the service provider.
Internet Connection Parental Controls
15

Settings
Accessibility and language services make
programmes more accessible to visually
impaired and hard of hearing viewers. Use
this menu to set your Preferred Language for
Subtitles and Audio Description.
Audio Description
Audio Description is an additional audio track on a
programme that includes a spoken description of what
is happening on screen, including language, movements,
actions and expressions. You can turn Audio Description
on or o within the Settings menu, or by pressing the
LIST TEXT
LIST TEXT
INFO
BACK EXIT
INFO
BACK EXIT
R
RR
ADSUB
AD
SUB
HOME
button on your remote control.
Audio Beep Assistance
Audio Beep Assistance is an audio service where, when
activated, a beep will sound when you are navigating around
the TV Guide and come across a programme or channel that
has Audio Description.
Subtitles
Subtitles provides a text version of the dialogue in a show.
You can turn Subtitles on or o within the Settings menu,
or by pressing the
LIST TEXT
LIST TEXT
INFO
BACK EXIT
INFO
BACK EXIT
R
RR
ADSUB
AD
SUB
HOME
button on your remote control.
Please note
Subtitles and Audio Description are provided by the
broadcasters, not Freesat, so if the language you have
selected isn’t available, your Box will default to the first
available language supplied.
If Subtitles or Audio Description are not available on
a particular programme or channel, it is because the
broadcaster has not provided them.
Accessibility & Language
SMART TIP
Remember to Save & Close before exiting this section
otherwise your selections will not be saved.
16

Settings
This section enables you to set how much
energy your Box uses when you are not
watching TV.
Auto Power Down
If your Box has been on without any interaction from you
(such as pressing any button on the remote) for 4 hours (the
default time for Auto Power Down), it will automatically go
into standby mode. Don’t worry, an on screen warning will
be displayed a minute before this happens in case you are
still watching. You can press any button on your remote to
restart the Auto Power Down timer again.
You can adjust how long the Box is on before it goes into
Auto Power Down using the Auto Power Down settings.
Power saving information
Pressing the power button on your Box or remote control
will either turn your box on or put it into standby mode.
The power used by your Box depends on whether it is
connected to a network. You can see more detail in the
table on this page.
System Settings
Standby Mode
Standby Mode Connected
to a network
Not connected
to a network
Standby 1.06 Watts 0.32 Watts
In full operation 9.1 Watts 9.1 Watts
Power Mode:
17

Settings
The System Settings menu contains some
options to reset your Box should it be
necessary.
If your Box is unresponsive or stops working as expected,
then you may need to Reboot or Reset it to get it up and
running again.
There are a few options for this (please note that your
PIN is required to activate any of these options):
Reboot Box
Activate by selecting the Reboot option from the System
Settings menu, or by holding down the power button on the
Box for five seconds.
Full Factory Reset
This action is only advisable if resetting or rebooting your
Box hasn’t fixed the problem you were experiencing. Please
note that performing a Full Factory Reset will delete all of
your settings.
HD Prompt
If you do not want to be told that the programme you are
watching in SD is available in HD, you can use this setting to
disable the popup.
Non-Freesat Mode
Choose this mode only if you wish to watch free to air
satellite channels that are not included within Freesat’s
channel listing.
It is important to note that entering this manual mode
will restrict most Freesat features. You can change back
at any time by selecting the ‘Back to Freesat’ option on the
Home menu.
System Settings
SMART TIP
If you are looking to give your Box to someone else
or resell it, we recommend performing a Full Factory
Reset to ensure that all of your personal information
are deleted.
18

Settings
Freesat Account
You’ll need a Freesat account to connect your
Box with the Freesat App.
Register new account
To register a new account choose this menu option. You will
be asked to enter an email address and then press Proceed.
Freesat will send an email to you with a link to the
registration webpage.
Log in to an account
If you already have a Freesat account, you can log into it
using this menu option.
Follow the on screen instructions to enter your username
and password.
Manage accounts
If you want to remove any Freesat accounts linked to your
Box you can do this in the Manage Accounts section.
SMART TIP
Your username will be the email address you supplied
when you registered.
SMART TIP
You can have up to five Freesat accounts connected to
your Box, and while you can connect your phone or tablet
to multiple boxes it will default to one primary box, which
you can set via the App.
19

The System Information menu in Settings contains some
important details about your Box, including your Box’s model
number, device ID and serial number, as well as satellite
signal and network information that our Customer Service
team may need to help diagnose and resolve any issues you
might have.
System Information
Settings
20