Fresh Water Systems PharMate SQC Series Instruction manual

Installation, Operation, & Maintenance Manual for
PharMate®SQC Series Reverse Osmosis Purification
and Dispensing System
LEAVE THIS MANUAL IN PHARMACY
Fresh Water Systems, Inc. Fresh Water Systems, Inc.
11760 Sorrento Valley Rd 85 Commerce Center
San Diego, CA 92121 Greenville, SC 29615
Pharmacy Division
[phone] • Fax [phone]
P/N 98-880047 0205
Pre & Postfilters Membrane Sanitize Other
Service Record
Installation Date __________________
Service Date & Performed By

TABLE OF CONTENTS
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Pre-Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
RO System Installation Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Air Gap Faucet Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Supply Adapter & In-Line Ball Valve Installation . . . . . . . . . . . . . . .8
Storage Tank Pre-fill & Sanitization . . . . . . . . . . . . . . . . . . . . . . . . . .9
Drain Line Adapter Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
RO Purification Assembly Installation . . . . . . . . . . . . . . . . . . . . . . . .11
PharMate®Dispenser Installation . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Dispenser & Tubing Sanitization . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Dual In-Line TDS Meter Installation . . . . . . . . . . . . . . . . . . . . . . . . .13
Final Tubing Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Operation of “Push-In” Tubing Connectors . . . . . . . . . . . . . . . . . . . .14
RO Purification System Start-Up . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Routine Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Filter Change & System Sanitization . . . . . . . . . . . . . . . . . . . . . . . .16
Periodic Cleansing of PharMate®Dispenser . . . . . . . . . . . . . . . . . . .17
System Trouble Shooting Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Warranty Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
3

INTRODUCTION
This illustrated manual contains step-by-step installation and maintenance instructions for the PharMate®
Pharmacy SQC series Reverse Osmosis (RO) Purification and Dispensing System. To ensure that installation conforms to
state and local plumbing codes, Fresh Water Systems, Inc. recommends installation be performed by qualified RO drink-
ing water systems specialist, or licensed plumber. Failure to install RO system components as instructed VOIDS system
warranty. Average installation time is approximately 90 minutes. Call FWS Pharmacy Customer Support at 864-284-1800
if assistance is needed during installation.
CAUTION: RO membrane cartridge is shipped with preservative solution inside.
Flush membrane thoroughly as directed before initial use.
This Reverse Osmosis system contains treatment components that are critical for effective reduction of Total
Dissolved Solids (TDS) as well as inorganic contaminants. To verify that system is performing optimally, a Dual In-Line
TDS Meter is included with RO system to test quality of purified water. To further ensure that system continually operates
at peak performance levels, FWS recommends the following routine maintenance schedule:
Pre, Post, & BIOScript®filters: Change every six months to one year depending on feed water quality.
RO Membrane: Change as required based upon TDS meter calculations or 36 months, whichever is less.
Caution: Do not use with water that is microbiologically unsafe or of unknown quality
without adequate disinfection before or after the unit. For potable use only.
PRE-INSTALLATION
1. Pre-determine location of SQC RO System. RO purification unit is typically mounted underneath pharmacy sink
on inside, right-hand cabinet wall. Storage Tank should fit in right or left rear section of cabinet. If tank
does not fit inside cabinet, position storage tank externally, keeping as close to RO purification unit as possible
(additional 3/8” tubing may be required).
2. Pre-determine location of Air Gap Faucet. If sink top includes an unused knockout hole, faucet may be mounted there.
Otherwise, drilling 1 1/4” diameter mounting hole in sink top will be required.
3. Pre-determine vertical, flat surface location for PharMate®Dispenser. Dispenser(s) are typically located on end
caps of prescription bays in close proximity to consulting counters & drive-thru areas. Recommended mounting height
for dispenser is 66” from floor to top of dispenser.
4. Reference page14, Figure 9 for operation and use of “push-In” connectors used throughout RO Sytem plumbing.
Membrane Type TFCM
Chemical Limit
Hardness <350mg/L
Water Pressure 40-100 psi Iron <0.1 mg/L
Water Temperature 40-100°F Manganese <0.05 mg/L
pH Range 4.0-11.0 Hydrogen Sulfide 0
Maximum TDS 2000 ppm Turbidity <1 NTU
Water Supply
Chlorinate or
Non-Chlorinated
Application Guidelines/Water Supply Parameters
Water Supply Parameters
4

PARTS LISTS
Review parts list prior to installation to verify all items included in Installation Kit.
RECOMMENDED TOOLS:
• Variable speed 3/8” or 1/2” drill motor • 1 1/4” diameter Bi-metal hole saw
• Hack saw with fine tooth blade • Phillips head screw driver
• Razor knife or plastic tubing cutter • Basin wrench or Channel Lock pliers
(1) Drain Adapter
(1) 3 Way Repair Tee
(3) Slip Joint Wing Nuts
(3) Slip. Joint Beveled
Washers
SQC3 & 4 Reverse Osmosis
System with Tank
Reverse Osmosis Hardware Kit PharMate®Installation Kit Air Gap Faucet Sanitation Kit
Dual In-Line TDS Meter Drain Line Adapter Kit 1/4” Tubing
(3) #10 x 1” Mounting Screws
(3) Plastic Wall Mount Anchors
(1) Pack Sanitary Tips (6 Tips)
(2) Tubing Nail Clamp
(2) #10 x 3/4” Mounting Screw
(1) Supply Adapter &
In-Line Ball Valve
(6) Tubing Clamps
(1) 40’ Roll 1/4” Tubing
etaMr
a
hP
C.L.
5
PharMate® PMD
Water Dispenser
PPM
ON/OFF
DUALTDS METER
OUT
IN
"IN" Probe
1/4X1/4X1/4
3/8X3/8X1/4
"Out" Probe
"Out" Probe
3/8X3/8X1/4
To Dispenser(s)
1/4" Tube
3/8 X 1/4
Reducing
IN OUT Water Supply
To Col d
Stud
Faucet
Union
Tube From
3/8" Faucet
Feed Supply
Tube To
RO Manifold
RO Manifold
(Included)

RO SYSTEM INSTALLATION DIAGRAM
6
Figure 1
OUTIN
1/4x1/4x1/4
"IN" Probe
IN
DUAL TDS METER
ON/OFF
PPM
3/8x3/8x1/4
"OUT" Probe
3/8" Blue Faucet
Tube From
To Dispenser(s)
1/4" White Tubing
Faucet
3/8 x 1/4
Reducing
OUT
TANK
SINK
RO FAUCET TAP FAUCET
Sed/Pre-carbon Filter
Post-carbon Filter
RO Membrane
Faucet Supply
Tube *(Blue)
Trim to
6" length
* 1/4" Faucet Supply Tube may be Green on some older faucets.
3/8" Tank Tube (Yellow)
Tank
Valve
Cold Water Supply
Hot Water Supply
In-Line
Ball Valve
Union
Stud
1/4" Feed Supply Tube To
Supply
Adapter
Feed
Elbow
Elbow
Faucet
Tank
Elbow
3/8" Brine Tube ***(Black)
1/4" Brine Inlet Air Gap Tube **(Green)
Adapter
Line
Drain
TDS Monitor
Red SFC
Flow Control
Tube
"IN"
Red & White Wires
White WiresBlue &
Labeled
Labeled
"OUT"
** 1/4" Brine Inlet Air Gap Tube may be Red on some older faucets.
*** 3/8" Brine Tube may be Red on some older faucets.
RO Manifold
(Included)
RO Manifold (Orange)

AIR GAP FAUCET INSTALLATION
Installation of the Air Gap Faucet is a required part of installation and is the RO Purification System's means of drain
water backflow prevention. If sink top includes an unused knockout hole, remove knockout cover plate and mount
faucet there. If no knockout hole exists, drill 1 1/4” diameter mounting hole in stainless steel sink top using 1¼" Bi-
metal hole saw and drill motor. Faucet should be positioned so it empties into sink and spout swivels freely for con-
venience. Before drilling mounting hole, check underneath sink to ensure nothing will interfere with Air Gap Faucet
plumbing such as reinforcment ribs, support brackets, or other under-sink construction.
CAUTION: TO PREVENT EYE INJURY, SAFETY GLASSES MUST BE WORN
DURING SINK HOLE DRILLING OPERATIONS.
1. Review components shown in Air Gap Faucet diagram. (Figure 2)
2. Trim 1/4” Blue Faucet Supply Tube to 6" length to maximize product water flow rate.
3. Wet o-rings on faucet spout with water and insert into faucet body until seated.
4. Remove hardware from threaded Faucet Stud - except for chrome base plate and rubber washer.
5. From above sink/counter-top, feed all tubing along with Faucet Stud through 1 1/4” diameter mounting hole and
position faucet spout over sink.
6. From below sink/counter-top, install white spacer (open side towards Air Gap Tubes), flat washer, and hex nut onto
threaded Faucet Stud and tighten hex nut by hand.
7. Loosen hex nut enough to slide slotted washer (open side towards Air Gap Tubes) between white
spacer and underside of sink/counter-top.
8. After rechecking faucet orientation, tighten hex nut with 9/16" wrench until Air Gap Faucet is securely mounted.
C.L.
Figure 2
7
C.L.
Chrome Base Plate
Rubber Washer
Slotted Washer
Flat Washer
Faucet Stud
Hex Nut
Air Gap Hole
1/4” Brine Inlet Air Gap Tube
(Green)
Red SFC Flow
Control Tube
3/8” Brine Tube (Black)
(Connect to drain)
To RO Manifold
1/4” Faucet
Supply Tube
(Blue) Faucet Elbow
To RO Manifold
Faucet Elbow
White Spacer
Faucet Body
Faucet Spout
Stainless Steel
Sink/Counter-top

SUPPLY ADAPTER & IN-LINE BALL VALVE INSTALLATION
1. Turn off cold water angle stop valve under sink where Reverse Osmosis unit is to be installed. After closing angle
stop valve, relieve pressure build-up in line by briefly opening cold water tap handle on sink. Proceed only if cold water
feed line can be completely shut off.
NOTE: Be sure to make connection on COLD water feed. DO NOT USE HOT WATER FEED.
If there is uncertainty as to which line is cold water supply, open hot water tap on sink until hot
water flows from faucet. Hot water line under sink may then be identified by touch.
2. Using wrench, disconnect cold water supply at either cold water inlet connection on sink faucet or at angle stop valve
connection. Angle stop valve location is preferred, due to ease of access (Figure 3, Option B).
3. Insert rubber washer (Figure 4, Item A) into Supply Adapter (Figure 4, Item B) and install adapter onto male end of
either cold water faucet inlet (Figure 3, Option A) or angle stop valve outlet (Figure 3, Option B).
4. Align outlet hole of Supply Adapter (Figure 4, item D) toward RO Purification Assembly.
5. Attach cold water supply line to male end (Figure 4, Item C) of Supply Adapter. Tighten all connections
securely (DO NOT OVER TIGHTEN SUPPLY ADAPTER).
6. Disconnect orange 1/4” factory tubing from “FEED” elbow (labeled) on RO purification assembly.
7. Trim 6” section of orange 1/4” tubing and insert into In-Line Ball Valve (Figure 4, Item E) out-feed (Figure 4, Item G).
(This step is in preparation to pre-fill & sanitize Storage Tank)
8. Cut additional 1 ft. length orange 1/4” tubing and insert into In-Line Ball Valve in-feed (Figure 4, Item F). .
9. Insert other end of 1 ft. length orange 1/4” tubing into Supply Adapter outlet hole (Figure 4, Item D)
B
C
D
A
E
F
G
Figure 4
8
Figure 3

STORAGE TANK PRE-FILL & SANITIZATION
Pre-filling storage tank is required to both provide adequate pressure to check for system leaks and generate
water for flushing carbon post-filter. It is important to use provided sanitizer during Storage Tank pre-filling procedure.
1. Locate vial of sanitizing granules. Open vial and pour contents into tank opening. (Do not remove black Tank Cap)
2. Apply 3-4 wraps of Teflon®tape (provided) to tank threads and thread Tank Ball Valve (included in sanitization kit)
onto tank.
***WARNING: OVERTIGHTENING WILL CAUSE TANK BALL VALVE TO CRACK***
3. Disconnect 3/8” yellow tubing from back of RO Purification assembly and connect one end into Tank Ball Valve.
4. Connect opposite end of 3/8” yellow tubing to 3/8” x 1/4” Reducing Union (also included in tank sanitization kit).
5. Connect free end of 1/4” orange “FEED” tubing to 1/4” side of 3/8” x 1/4” Reducing Union.
6. With Tank Ball Valve open, open In-line Ball Valve and allow tank to fill (tank will fill in about 3 minutes).
7. After filling tank, close In-line Ball Valve and Tank Ball Valve. Disconnect 1/4” orange tubing from Reducing Union . Set
tank aside for 15 minutes to sanitize. Leave 3/8” yellow tubing attached to both Reducing Union and Tank Ball Valve
while proceding with installation.
NOTE: After performing pre-filling procedure, yellow Tank Tube will become pressurized with no means of pressure
release. If pressurized tubing becomes too difficult to remove from Reducing Union after procedure, close Tank
Ball Valve and cut off yellow tubing 1” from Tank Ball Valve. Remove and discard small fragment of tubing.
(Refer to Page 14, Figure 9 for more information on tubing removal from fittings)
IMPORTANT: Retain 3/8” x 1/4” Reducing Union for future use in dispenser & tubing sanitization.
9
Figure 5

DRAIN LINE ADAPTER INSTALLATION
IMPORTANT NOTE
Before starting this procedure, inspect condition of drain pip-
ing, especially on older plumbing where traps and tailpieces
can be deceptively thin and frail. If pipes are in poor condition,
it is wise to inform customer that drain pipes should be
replaced.
1. Open DLA-12 and verify Drain Line Adapter kit parts:
2. Inspect drain pipe directly below sink drain and
confirm at least 4” of vertical pipe exsists between sink base
drain and lower trap.
NOTE: Drain Line Adapter must be installed above the lower
trap (Figure 6.3).
3. Cut out 1 1/2” section from drain tailpiece using hack-
saw (Figure 6.2)
4. Disconnect and lower the J-bend of the trap. Have a
container ready to catch trap water (Figure 6.3).
5. Place Slip Joint Wing Nut and Beveled Washer over both
ends of cut pipe, with beveled side of washer towards cut
pipe (Figure 6.2).
6. Insert the 3-Way Repair Tee, make sure the tube ends seat
completely into sockets of tee. (Figure 6.3)
7. Rotate outlet side of 3-Way Repair Tee to face towards Air
Gap Faucet. Firmly tighten top and bottom Slip Joint Wing
Nuts (Figure 6.4).
8. Insert Push-In Connector Elbow into side outlet of 3-Way
Repair Tee. Orient Push-In Connector Elbow opening
upward towards Air Gap Faucet and tighten elbow Slip Joint
Beveled Washer and Wing Nut (Figure 6.4).
1 - Drain Line Adapter with
Speedfit®Push-In Connector Elbow
1 - 3-Way Repair Tee
3 - Slip Joint Wing Nuts
3 - Beveled Washers
10
Figure 6.2
Figure 6.3
Figure 6.4
Figure 6.1

RO PURIFICATION ASSEMBLY INSTALLATION
1. Remove RO membrane cartridge from sealed plastic bag.
2. Remove white plug from fitting at bottom of cartridge by pushing in small grey collet and pulling out plug.
(Refer to Page 14, Figure 9 for more information on tubing removal from fittings)
3. Remove red plastic protector cap from top of cartridge.
4. Connect Red SFC Flow Control tubing by inserting end into fitting at bottom of RO membrane.
(Note tag attached to Red SFC Flow Control tube which indicates outlet end)
NOTE: DO NOT alter length of Red SFC Flow Control tubing.
Factory set length is critical for proper functioning of system flow rate.
5. Insert cartridge and push into manifold port until fully seated. Line up cartridge ears (Page 16, Figure 10).
Twist cartridge 1/4 turn counter-clockwise to lock into place. Once positioned, cartridge should be oriented so
label faces towards front and SFC flow control fitting is located towards rear.
6. Reconnect loose end of 3/8” yellow tubing (originating from tank) to Tank Elbow on backside of RO purification
assembly.
7. Wall mount RO purification assembly using two #10 x 3/4” screws provided, preferably on right side cabinet wall.
Mount at least 2” above cabinet floor to allow for future filter changes.
8. Place storage tank in rear area of cabinet either vertically or horizontally.
Note: For horizontal positioning, carefully detach tank stand from base of tank and use as tank cradle.
11

PharMate®DISPENSER INSTALLATION
1. Mount dispenser in convenient location that is both vertical & flat.
Dispensers are typically located on end caps of prescription bays in
close proximity to consulting counter & drive-thru areas. Using two
#10 x 3/4” screws provided, mount dispenser 66” from floor to top of
dispenser.
NOTE: For mounting dispenser on drywall, drill 1/4” diameter hole
and insert wall anchors provided before mounting dispenser.
2. Insert one end of 1/4” white tubing into open end of ball valve
located on end of dispenser feed tube.
3. Run 1/4” white tubing from dispenser to RO purification unit. Mount
tubing using tubing clamps provided.
4. Apply one Sanitary Tip on outlet end of stopcock. Place remainder
of Sanitary Tip pak in upper cavity in top of dispenser.
NOTE: To avoid cross contamination, Sanitary Tips should be
replaced frequently. To sanitize tips, soak in mild bleach
solution and rinse.
12
DISPENSER & TUBING SANITIZATION
1. Locate 1/4” tubing under sink that feeds dispenser(s) (Refer to step # 3 above).
2. Insert 1/4” white tubing that feeds dispenser(s) into 3/8” x 1/4” Reducing Union currently attached to 3/8” yellow
tank tube. (Refer to pg. 9, Step 7)
3. Turn ON Tank Valve and completely fill each dispenser burette with sanitizing solution.
Rotate stopcock several times while emptying burette to sanitize stopcock.
4. Turn OFF Tank Valve and press Fill Lever on dispenser to relieve pressure from line.
Note: Do not completely drain tank yet.
5. Disconnect 3/8” yellow tubing and 1/4” white tubing from Reducing Union.
NOTE: Retain 3/8” x 1/4” Reducing Union for future use in
Dual In-Line TDS Meter Installation.
Figure 7

DUAL IN-LINE TDS METER INSTALLATION
Dual In-Line TDS Meter displays Total Dissolved Solids (TDS) measured in Parts Per Million (PPM) of Feed Water
(IN) and Purified Water (OUT). Using Dual TDS Meter on weekly basis to measure TDS of Feed Water vs. Purified
Water, RO System users can quickly verify membrane performance of at least 75% TDS removal with following Percent
Removal (Rejection) calculation:
Example Calculation:
TDS Numeric Readings: % Rejection Rate Calculation:
Tap (In) TDS = 260 ppm = [(260 - 20) / 260] x 100
RO (Out) TDS = 20 ppm = [240/260] x 100
= (.923) x 100
= 92.3% Rejection Rate
NOTE: RO membrane should be changed if % Rejection Rate falls below 75%
1. To mount TDS Meter, remove adhesive backing on Velcro strips and press meter box against flat, vertical surface.
2. Splice Feed Water "IN" Probe after In-Line Ball Valve into ¼" orange feed supply tube.
3. Insert 3/8" Blue Faucet Tube originating from the RO system into Pure Water "OUT" Probe.
4. Insert 5” length of 3/8" blue tubing into opposite end of Pure Water "OUT" Probe.
5. Apply 3/8" x 1/4" Reducer Union.
6. Insert 6" length 1/4” white tubing into 3/8" x 1/4" Reducer Union, then apply dispenser tee.
7. Insert 1/4” Blue Faucet Feed Tube (currently trimmed to 6" length) into other end of dispenser Tee.
NOTE: Orientation of either Probe is not critical.
Direction of flow through either Probe is not specific.
13
Figure 8
% Rejection = Tap TDS - RO TDS
Tap TDS x 100
PPM
ON/OFF
DUAL TDS METER
OUT
IN
"IN" Probe
1/4X1/4X1/4
3/8X3/8X1/4
"Out" Probe
"Out" Probe
3/8X3/8X1/4
To Dispenser(s)
1/4" Tube
3/8 X 1/4
Reducing
IN OUT Water Supply
To Cold
Stud
Faucet
Union
Tube From
3/8" Faucet
Feed Supply
Tube To
RO Manifold
RO Manifold
(Included)

FINAL TUBING CONNECTIONS
With all system components now properly installed, final tubing connections may be completed.
1. Trim dispenser tubing to proper length and insert 1/4” white tubing from Pharmate®Dispenser into 1/4” Tee Union
connector above Product Water “Out” probe.
2. From faucet, connect 1/4” green Faucet Air Gap Tube to 1/4” union connector fitting on end of Red SFC Flow
Control Tube originating from membrane. Trim green Faucet Air Gap Tubing to shorter length if desired.
NOTE: DO NOT alter length of Red SFC Flow Control tubing.
Factory set length is critical for proper functioning of system flow rate.
3. Route 3/8” Black Brine Tube from Air Gap Faucet to Drain Line Adapter so it slopes downward with no dips, sags,
or loops in tubing. Trim tubing to appropriate length and insert into “Push-In” fitting on the Drain Line Adapter
connector elbow.
• Tubing runs should generally follow contour of cabinet and not interfere with cabinet storage area.
• Use of clips, ties, and fasteners help create neat and orderly tubing routings under sink area.
• Avoid sharp bends or kinks, and leave “play” in tubing lengths for ease of future servicing.
OPERATION OF “PUSH-IN” TUBING CONNECTORS
Figure 9
This product is outfitted with user friendly “Push-In” connectors. Proper use of “Push-In” connectors is shown in
Figure 9. Tubing selected for use with connectors should be of high quality, exact size and roundness, and have no
surface nicks or scratches. If it is necessary to cut tubing, use tubing cutter tool or sharp razor knife. Make clean
square cuts on ends of all tubing. Should a leak occur at a “Push-In” connector, the cause is usually defective tubing.
To Remedy:
• Relieve pressure
• Release tubing
• Cut off at least 1/4” from end
• Reattach tubing
14

RO PURIFICATION SYSTEM START-UP
1. Rotate RO faucet handle upward to lock into open position.
2. Turn ON feed water supply valve and tank valve. This will flush carbon postfilter through faucet and drain
remainder of sanitizing solution from tank. Once water begins to steadily drip from RO faucet, allow unit
to run through faucet for 24 hours to flush membrane, then close faucet handle.
Note: If RO system does NOT include BIOScript®filter(s), advance to Step 9.
3. Turn OFF Shut-off Ball Valve located prior to dispenser inlet.
4. Remove Shut-off Ball Valve from end of dispenser inlet tube. Insert end of dispenser inlet tube into 90 degree
push-in elbow fitting on base of BIOScript®filter (Page 12, Figure 7).
5. Cut separate 5” length of white 1/4” dispenser tubing and insert into push-in fitting on top of BIOScript®
filter(Page 12, Figure 7).
6. Attach Shut-off Ball Valve to open end of 5” tubing, then connect with white 1/4” dispenser feed tubing
originating from RO System (Page 12, Figure 7).
Note: BIOScript®filter should be located between Shut-off Ball Valve and dispenser
as shown on page 12, Figure 7.
7. Install BIOScript®filter mounting bracket using self-drilling screw provided. Centrally mount bracket behind
filter. Use Ez Anchor provided if anchoring mounting bracket into drywall.
8. Flush BIOScript®Filter(s) - DO NOT USE FIRST BATCH OF PURIFIED WATER: Directly flush 1 gallon of
PURIFIED water through each BIOScript®filter prior to initial use (fill Burrette full of purified water 12 times).
9. If system does not have BIOScript®filter(s), flush 150cc of water through dispenser to clear supply line.
10. Flush remaining water in tank through RO faucet.
11. Allow RO System 2 hours to partially refill before beginning initial use of new purified water supply. If water
remains cloudy or turbid after 24 hours, repeat flushing procedure as outlined above.
NOTE: When RO appliance is first turned on, water may intermittently “spurt” from Air Gap opening in back of
Air Gap Faucet. This is caused by air trapped in RO system and will disappear within a short time
after system usage begins.
ROUTINE MAINTENANCE
For RO system to continually to operate at peak performance levels, the following routine maintenance must
be performed:
1. Calculate Percent Rejection value weekly.
2. Replace Pre-filters, Post-filters, and BIOScript®filter(s) every 12 months.
3. Replace membrane every 36 months, or earlier if directed by TDS Meter calculation of <75%.
4. Sanitze RO System during each filter and/or membrane change.
6. Replace Sanitary Dispensing Tips frequently.
To ensure RO purified water freshness & quality:
Drain contents of Storage Tank through RO faucet weekly
Flush 300ml purified water through each dispenser daily
15

FILTER CHANGE & SYSTEM SANITIZATION
Equipment Required:
• 5.25% household, unscented bleach • Safety glasses
• Replacement filter set • Plastic bucket or bowl
• 5ml oral syringe • Replacement membrane (if membrane change is required)
• FDA approved o-ring lube
CAUTION: WEAR SAFETY GLASSES WHILE PERFORMING STEPS 4-12
NOTE: To remove filter cartridge, twist cartridge 1/4 turn counter-clockwise to disengage ears from RO Head
Assembly, then firmly pull downward. To install cartridge, line up cartridge ears, insert cartridge and push upward into
Head Assembly until cartridge fully seats into place. Twist cartridge 1/4 turn clockwise to lock into place (Figure 10).
1. Turn OFF supply valve.
2. Drain contents of tank through Air Gap Faucet.
3. Remove membrane with Red SFC Flow Control tubing still attached and set aside. Note: If system is due for
membrane replacement, discard old membrane.
Note: For Steps 4-9, new pre-filter will be temporarily installed into membrane position.
4. Remove new Pre-filter #47-55706 (3 cartridge systems) or Pre-filter #47-55702 (4 cartridge systems) from sealed
packaging. Using oral syringe, insert 5ml of household, unscented bleach into the center opening of new
Pre-filter (Figure 11).
5. After lubricating cartridge o-rings with water, insert new Pre-filter with bleach into membrane position.
6. Turn ON supply valve for approximately 5 minutes to fill tank.
7. Turn OFF supply valve and tank valve.
8. Briefly open and close Air Gap faucet to relieve built up pressure. With NEW Pre-filter temporarily in membrane
position, remove and discard OLD Pre-filter(s) and Post-filter.
9. Remove NEW Pre-filter from membrane position, lubricate o-rings of NEW filters and insert into proper positions.
NOTE: Reference and match circular design logos on upper ends of each filter or membrane cartridge to
corresponding designs on manifold ports.
10. Re-install membrane cartridge with Red SFC Flow Control tubing attached (if new membrane, lubricate o-ring and
install at this time).
11. Turn ON supply valve AND tank valve. Open faucet until air is purged, then close. Flush 300 ml through PharMate®
Dispenser(s).
12. Fill each Dispenser with 150 ml of sanitizing solution.
13. Wait 10 minutes, then drain sanitizing solution from each Dispenser burette and drain remainder of solution from
Storage Tank through Air Gap faucet. Close faucet to complete sanitization process.
14. Allow 3-4 hours for tank to fill. DO NOT USE FIRST FULL TANK OF WATER.
15. Flush 300 ml water through each Dispenser. Drain remainder of first tank of water by opening Air Gap faucet until
water flow stops, then close faucet. This step purges tank, post-filter, and tubing of any remaining tap water
and sanitizing solution. Entire RO system is now ready for initial use.
Figure 11
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Figure 10

PERIODIC CLEANSING OF PharMate®DISPENSER
PharMate® dispensers are sanitized when Filter Change & System Sanitization procedures are followed. Dispenser
burettes may require cleaning or sanitizing independent of annual routine maintenance/filter change. For periodic
cleansing of PharMate®Dispenser, use the following procedure:
1. Press blue dispenser Fill Valve and allow burette to completely fill.
2. Remove Air Filter Disc and Burette Cap from top of burette.
3. Using oral syringe, insert 3 ml of 5.25% household, unscented bleach into burette.
4. Allow solution to stand 10 minutes, then drain.
5. Re-apply Air Filter Disc and Burette Cap to top of burette. Flush dispenser with water and drain.
NOTE: If scrubbing inside of burette is required, remove burette from dispenser frame assembly
and clean with appropriate brush or cleaning tool.
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SYSTEM TROUBLE SHOOTING GUIDE
18
Symptom Probable Cause Solution
No Water
Not Enough Water
Leak at air gap opening
in faucet
Excessive noise at faucet
Water tastes or smells bad
TDS Meter readings
calculate <75% rejection
Water supply is turned off
Water supply line is kinked
Tank is turned OFF
Tank pre-charge is low
Tank is depleted
Clogged filters
Membrane failure
Tubing connections incorrect
Low water pressure
Debris blocking drain connection
Excessive slack in drain tubing
Red SFC tubing not installed
Filter depleted
Membrane fouled
Sanitizer not flushed out
Membrane o-ring crimped
Low usage
No routine maintenance
Membrane needs replacing
Turn water ON
Check and replace lines
Turn tank valve ON
Empty tank via faucet, using bike pump
adjust air pressure at bottom of tank to 7 psi
Allow 3-4 hrs to fill, add 2nd tank if this
occurs often
Replace filters
Replace membrane
Refer to Flow Chart Page 6, Fig. 1
System requires 35 psi
Disconnect 3/8” black tubing at
drain connection & clear debris
Shorten 3/8“ black tubing length
to eliminate any dips, sags, or loops
Check and confirm 1/4”red SFC tubing
installed
Replace filters & sanitize system
Replace Membrane & sanitize system if TDS
calculation is <%75 rejection
Drain tank and refill
Turn OFF Supply Adapter & Tank valve. Open
faucet. Remove membrane & check o-ring.
Replace if crimpled or deformed
Drain tank & allow 4 hours to refill
Drain Storage Tank Weekly. Flush 300ml water
through dispenser(s) daily
Replace membrane

10 YEAR LIMITED WARRANTY
Subject to conditions and limitations described below, Fresh Water Systems, Inc. warrants to the original purchaser its
SQC Series Reverse Osmosis Unit and its PharMate® Dispenser Models to be free from defects in materials and work-
manship under normal use within the operating specifications listed below:
The SQC Series Reverse Osmosis Unit (excluding Filters, Membrane, PR monitor, & Air Gap Faucet) for a period of
10 years from date of purchase.
The Reverse Osmosis Membrane, Percent Rejection Monitor, & Air Gap Faucet for a period of 2 years from the
date of purchase.
The PharMate®Dispenser (excluding Air Filter Disc, Stopcock, and Sanitary Tips) for a period of 2 years from the date
of purchase.
WARRANTY CONDITIONS
I. SYSTEM MUST BE MAINTAINED AND SERVICED WITH APPROVED FWS REPLACEMENT PARTS AND FILTERS.
II. Warranty becomes VOID if any part of the SQC Series Reverse Osmosis Unit or PharMate® Dispenser is
damaged because of neglect, misuse, alteration, accident, mis-application, physical damage, fouling and/or
scaling of membrane by minerals, bacterial attack, sediment, or damage caused by fire, flood, Act of God,
freezing or hot water, or If RO System unit is altered, modified, or is installed in any manner inconsistent with
the attached instructions.
III. Fresh Water Systems, Inc. assumes no warranty liability in connection with this Reverse Osmosis Unit and/or
Dispenser other than as specified herein.
IV. FRESH WATER SYSTEMS’ LIABILITY IS LIMITED TO THE COST OF REPAIR OR REPLACEMENT (AT OUR
OPTION) OF ANY DEFECTIVE PART AND DOES NOT INCLUDE INCIDENTAL OR CONSEQUENTIAL
DAMAGES OF ANY KIND.
WARRANTY SERVICE
To obtain warranty service:
1. Contact Fresh Water Systems, Inc. for Return Goods Authorization (RGA) number and instructions for
returning defective part.
2. Return part(s) freight prepaid to Fresh Water Systems, Inc. for warranty evaluation. Systems or parts covered
under WARRANTY shall be repaired or replaced (at our option) and returned without charge.
Fresh Water Systems, Inc. Fresh Water Systems, Inc.
11760 Sorrento Valley Rd 85 Commerce Center
San Diego, CA 92121 Greenville, SC 29615
Pharmacy Division
[phone] • Fax [phone]
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