Fri-Jado GO Combi Setup guide

Faultfinding manual
GO Combi
EN (Original Instruction) 9129353 / 2211
WARNING
Read the instructions before using the machine.
!
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© 2023 Fri-jado B.V. , Oud Gastel, The Netherlands.
We advise you to contact your supplier for the guarantee period and conditions.
Further we refer to our General Terms and Conditions for Sales and Delivery that are
available upon request. The manufacturer does not accept any liability for damage
or injury caused by failing to adhere to these regulations or by not observing the
usual caution or care in actions, operation, maintenance or repair activities, even
if not explicitly described in this manual. As a result of constsnt commitment to
improvement, it may happen that your unit devaites in detail from what is described
in this manual. For this reason, the given instructions are only a guideline for the
installation, use, maintenance and repair of the unit referred to in this manuel. This
manual has been composed with the utmost care. The manufacturer shall, however,
not be held responsible for any mistake in this manual nor forany consequences
thereof. The user is allowed to copy this manual for own use. Further all rights are
reserved and nothing is this manual may be reproduced and/or made public in any
way.
Modifications:
In case of unauthorized modifications in or on the unit, every liability on the part of
the manufacturer becomes null and void.
KEEP THIS USER MANUAL FOR FUTURE USE
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Table of contents
General information 3
Target group .................................................................................... 3
Technical changes ............................................................................ 3
More documentation....................................................................... 3
Permissions ....................................................................................... 3
Safety information 4
Using the faultfinding table 4
Accessing the test functions............................................................ 5
Overview of error codes 6
Faultfinding list 7
PT1000 temperature sensor table 19
Oven overview 20
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General information
Target group
Target
group Description
The information that is listed next to this symbol is aimed at the
end user of the oven.
We recommend that you follow the instructions before you
contact your local service partner as, in many cases, you will be
able to solve the error yourself.
The information that is listed next to this symbol is aimed at
service technicians, who have been trained and are certified in
installing and servicing the oven.
Technical changes
This document is subject to changes without notice.
More documentation
You find more documentation about the oven at our website. For more information, see
the back page.
Permissions
Log in as “Technician” to have the necessary rights to be able to change the oven setup,
use the test functions, update software, etc. See section “Accessing the test functions”.
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Safety information
Read this document before using, installing or servicing the product.
Installation and operation must comply with local regulations and
accepted codes of good practice.
Read the safety instructions in the user manual, installation manual
and service manual before you perform any work on the oven.
All maintenance and repair must be carried out by qualified
installation and service technicians only. Installation and/or service by
others than qualified service technicians may result in injury to the
operator and/or damage to the oven.
Using the faultfinding table
In the faultfinding manual you find 5044 types of errors and 74 notifications, all of which
are listed in a table containing information about the error number, cause, user and
remedy.
1. Find the error number that is shown on your display in the column “Error”.
2. Read the cause of the error in the column “Cause”.
3. If you are an end user of the oven, follow the instructions next to the icon, and if
you are a service technician, follow the instructions next to the icon.
1 2 3
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Accessing the test functions
1. Log in as “Technician” (576021).
2. Touch “Settings”.
3. Touch “Oven setup”.
4. Touch “Test functions”.
5. Touch the relevant test function.
In each of the error messages in this document, it is described
which test function to use to solve the error.
Always make sure that the most recent software or platform is
installed on the oven. You can download the software from our
website. For more information, see the back page.
1
3
4
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Overview of error codes
Error Fault Page
4 “The oven is too hot” 8
7 “The oven temperature sensor is defective” 8
8 “The core probe is not connected” 9
14 “The fan is too slow” 9
16 “The IO board is too hot” 10
20 “No communication between the controller and the IO
board” 10
21 “No communi-cation between the controller and server” 11
25 “CombiSense is not calibrated.” 11
27 “CombiSense calibration error” 12
28 “Error in alarm” 12
29 “Door sensor error” 13
30 “No communi-cation to the PassThrough display
module” 13
31 “Sensor error” 14
34 “The water pressure is low” 14
38 “There is detergent in the oven” 14
40 “The IO board is too hot” 15
44 “Exhaust error” 16
71 “Core probe warning” 16
72 “Fan I - no communication” 17
80 “Forced wash is soon needed” 17
81 “Forced wash is needed” 18
82 “HydroShield water filter change is required soon” 18
83 “HydroShield water filter change is required” 18
86 “User ignored to change the HydroShield water filter” 19
90 “The fan is too slow” 19
92 “The clock is wrong” 19
95 “Power failure. The oven has resumed” 19
96 “Power failure. The oven did not resume” 19
97 “Invalid configuration” 20
99 “Safety circuit fail” 27
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Error Fault Cause User Remedy
4 The oven is too hot The oven thermo switch
has tripped, because the
cavity temperature is above
350°C.
1. Contact your local service partner.
1. Open the front panel and press the green
knob to reset the safety circuit.
2. Check the power supply to the thermo
switch, 24 V.
3. Go to “Alarm test” in the “Test
functions” menu and check that the
overheat safety circuit for the oven cavity
is open.
4. In “Test functions”, activate the main
function, start up the main fan at
maximum speed. Do not activate the heat
function.
5. Check if the temperature in the oven
cavity is increasing. If yes, use a digital
multimeter to measure the solid state
relay. Replace it, if necessary.
6. If the error persists, contact your service
provider.
7 The oven
temperature sensor
is defective
The oven temperature
sensor is defective. The oven
must not be used until the
error has been corrected.
1. Contact your local service partner.
1. Go to “Oven test” in the “Test functions”
menu and check the oven cavity
temperature sensor reading.
2. If a core probe is present, place it inside
the oven as reference temperature
measurement tool.
3. If the reading is incorrect, check that the
temperature sensor measures correctly
according to the “PT1000 temperature
sensor table” on page 20. Follow the
wiring diagram to find the correct wires.
4. Check the connection on the IO board.
Follow the wiring diagram to find the
correct wires.
5. If the error persists, contact your service
provider.
Faultfinding list
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Error Fault Cause User Remedy
8 The core probe is
not connected
A recipe using core
temperature has been
selected, but no core probe
is connected, is connected
properly or the core probe is
defective.
The recipe cannot be used
until the error has been
corrected.
1. Select a recipe without core probe.
2. If the error persists, contact your local
service partner.
1. Go to “Other tests” in the “Test
functions” menu and check the
temperature reading of the three PT1000
sensors in the core probe.
2. If no information is displayed, check the
wiring connection by following the wiring
diagram and check that the probe is
connected to the IO board.
3. Mount the missing wires and measure the
connections again.
4. If the error persists, contact your service
provider.
14 The fan is too slow The fan is running too slow. 1. Restart the oven in the “Settings” menu.
2. If the error persists, contact your local
service partner.
1. Make sure the fan wheel is running freely
and without any obstacles.
2. Go to “Fan tests” in the “Test functions”
menu and test the fan in both directions.
Make sure the fan wheel is running freely
and that there are no obstacles.
3. Make sure the cooling fans are running.
4. Replace any defective parts. It might be
either the motor or IO board.
5. If the error persists, contact your service
provider..
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Error Fault Cause User Remedy
16 The IO board is too
hot
The internal temperature on
the IO board is too high.
1. Clean the air intake filter.
2. Restart the oven in the “Settings” menu
and wait for five minutes before using the
oven again.
3. Make sure nothing hot is placed close to
the oven.
4. If the error persists, contact your local
service partner.
1. Go to “Other tests” in the “Test
functions” menu and read the IO board
temperature. If the temperature is above
45°C on the IO board but is cold, replace
the IO board.
2. Make sure the air intake filter is clean.
Clean the air intake filter, if necessary.
3. Make sure the cooling fan is running and
check the power supply. If the power
supply is OK, replace the fan.
4. Make sure that no steam or any hot
sources are near the air intake.
5. If the error persists, contact your service
provider..
20 No communi-
cation between the
controller and the
IO board
There is no connection
between the controller and
the IO board.
1. Restart the oven in the “Settings” menu.
2. If the error persists, contact your local
service partner.
1. Check the connection in both ends of
the cable between the IO board and the
controller. Make sure 24 V is available.
2. Measure the connectivity through the
cable and replace it, if necessary.
3. Replace the IO board. If it does not solve
the error, remount the old IO board.
4. Replace the controller. If it does not solve
the error, remount the old controller.
5. If the error persists, contact your service
provider.
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Error Fault Cause User Remedy
21 No communi-
cation between
the controller and
server
There is no connection
between the controller and
server.
1. Restart the oven.
2. Check the internet connection.
3. If the error persists, contact your local
service partner.
1. Go to “Network and cloud service” in
the “Oven setup” menu and check web
adress and network interface.
2. Restart the cloud solution.
3. Replace the Ethernet cable.
4. Replace the controller.
5. If the error persists, contact your service
provider.
25 CombiSense is not
calibrated
CombiSense is not
calibrated.
1. Cool down the oven to below 40°C.
2. Go to “Oven setup” in the “Settings”
menu.
3. When the oven is cold and dry, start
calibration of the auto humidity function.
4. If the error persists, contact your local
service partner.
1. Go to “Oven setup” in the “Calibration”
menu, and check that the injection nozzle
is working.
2. Check that all phases are working by
measuring equal amps on all three
phases.
3. Check that the fan motor is running
correctly at high and low speed as well as
left and right.
4. Start calibration.
5. If the error persists, contact your service
provider.
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Error Fault Cause User Remedy
27 CombiSense
calibration error
Unable to finish calibration
and cool down took too
long.
1. Make sure the water is turned on.
2. Make sure the door is closed.
3. Recalibrate CombiSense.
4. If the error persists, contact your local
service partner.
1. Check that the sensor gives a humidity
value. Replace the sensor, if necessary.
2. Go to “Oven tests” in “Test functions”
menu and check that water comes out of
the injection nozzle.
3. Check the heating by measuring equal
amps on all three phases.
4. Check that the oven is connected to cold
water (below 25°C).
5. Check that the fan is running at correct
speed in both directions.
6. Check that the door sensor states “door
closed” in both a cold and a warm oven.
7. If the error persists, contact your service
provider.
28 Error in alarm An invalid alarm
combination is registered.
Unable to display the main
alarm properly.
1. Restart the oven in the “Settings” menu.
2. If the error persists, contact your local
service partner.
1. Check that the fuses are live.
2. Go to “Alarm test” in the “Test
functions” menu and find information
about the error.
3. Measure the signal wires from the safety
components on the IO board. Follow the
wiring diagram.
4. Replace components and wires, if
necessary.
5. Replace the IO board, if necessary
6. If the error persists, contact your service
provider.
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Error Fault Cause User Remedy
29 Door sensor error
NOTE! You can
use the oven with
caution. However,
make sure to stop
the recipe before
opening the door,
as the fan does not
stop running.
The door sensor does not
receive valid values. The
oven does not stop working
if the door is opened.
1. Go to “Door calibration” in the
“Calibration” menu to check the
information about the error.
2. Calibrate the door sensor.
3. If the error persists, contact your local
service partner.
1. Go to “Oven test” in the “Test functions”
menu and chek that the signal from the
door sensor changes when the door is
open and closed.
2. Check that 5 V is live on the IO board.
3. Check if a magnet can change the
reading of the door sensor signal.
4. Replace and calibrate the door sensor, if
necessary.
5. Replace the IO board, if necessary.
6. Calibrate the oven door.
7. If the error persists, contact your service
provider.
30 No communi-cation
to the PassThrough
display module
There is no connection to
the PassThrough display
module.
1. Go to the “Settings” menu and restart
the oven.
2. If the problem persists, contact your local
service partner.
1. Go to the “Settings” menu and restart
the oven.
2. Go to “PassThrough test” in the “Test
functions menu, and test the PassThrough
functions.
3. Check that the PassThrough module has a
24V supply.
4. Check the communication cable from the
IO board to the PassThrough module.
5. If the error persists, contact your service
provider.
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Error Fault Cause User Remedy
31 Sensor error The humidity sensor is not
reading valid values
1. Contact your local service partner.
1. Go to the “Settings” menu and restart
the oven.
2. Go to “Other tests” in the “Test
functions” menu, and check the reading
of the humidity value. The value must be
above 1 and below 500 a minute after
you have engaged the contactor.
3. Check that the humidity sensor is
connected correctly. If so, replace the
humidity sensor.
4. If the error persists, contact your service
provider.
34 The water pressure
is low
Insufficient water pressure.
The water pressure is less
than 1.5 bar.
1. Make sure the water supply is open.
2. If the error persists, contact your local
service partner.
1. Measure the water pressure at the
solenoid valve on the oven and make sure
it is higher than 1.6 bar.
2. If the error persists, contact your service
provider.
38 There is detergent
in the oven
IMPORTANT! The
oven and products
may be damaged
if the oven is used
with detergent in it.
CareCycle was interrupted
while detergent was in the
oven.
1. Run a CareCycle flush before using the
oven.
2. If the error persists, contact your local
service partner.
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Error Fault Cause User Remedy
40 The IO board is too
hot
This is a notification not an
error.
The internal temperature on
the IO board is too high. If
the temperature continues
to rise, the oven will stop
and display error code 16.
1. Clean the air intake filter.
2. Make sure there is no heat sources near
the air intake filter.
3. If the error persists, contact your local
service partner.
1. Go to “Other tests” in the “Test
functions” menu and read the IO board
temperature. If the temperature is above
45°C and the IO board is cold, replace the
IO board.
2. Make sure the air intake filter is clean.
Clean the air intake filter, if necessary.
3. Make sure the cooling fan is running and
check the power supply. If the power
supply is OK, replace the fan.
4. Make sure that no steam or any hot
sources are near the air intake.
5. If the error persists, contact your service
provider.
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Error Fault Cause User Remedy
44 Exhaust error An error occurs when
opening and closing the
exhaust valve.
1. Make sure nothing blocks the exhaust
valve.
2. Go to the “Settings” menu and restart
the oven.
3. Contact your local service partner.
1. Go to “Oven test” in the “Test functions”
menu, and activate the exhaust valve.
Visually check if the valve turns. If the
valve does not turn, check the 24 V
power supply. If the power supply is
approximately 24 V, replace the valve
motor.
2. If the valve is turning but the value in
the test function does not shift between
open and closed, bridge the signal wires
that are connected to the valve position
switch. If the signal turns to closed,
replace the position switch.
3. If the value in the test function does not
switch to closed, measure the wires from
the valve position switch to the IO board.
Check the connector on the IO board.
Replace the IO board, if necessary.
4. If the error persists, contact your service
provider.
71 Core probe
warning
NOTE! We
recommend only to
use the defect core
probe as guideline
and always check
the temperature
with an external
core probe.
The core probe is defect. 1. Contact your local service partner.
1. Go to “Other test” in the “Test functions”
menu and check the feedback values
from the three PT1000 sensors in the
core probe. If one of the sensors shows
a different value than the others, replace
the core probe.
2. Repair the connection, if necessary.
3. If the error persists, contact your service
provider.
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Error Fault Cause User Remedy
72 Fan I - no
communication
The IO board cannot
communicate with the fan
motor.
1. Go to the “Settings” menu and restart
the oven.
2. If the error persists, contact your local
service partner.
1. Go to “Fan test” in the “Test functions”
menu and find information about the
error.
2. Check that the fan runs in both directions.
3. Measure the connectivity through the
wires between the motor and inverter to
the IO board.
4. Replace any defective parts, if necessary.
5. If the error persists, contact your service
provider.
74 Fan II - no
communication
Upper fan motor on 20-1/1
GN or 20-2/1 GN models
does not send signal back to
the IO board.
1. Go to the “Settings” menu and restart
the oven.
2. If the error persists, contact your local
service partner.
1. Go to “Fan test” in the “Test functions”
menu and find information about the
error.
2. Check that the fan runs in both directions.
3. Measure the connectivity through the
wires between the fan motor and inverter
to the IO board.
4. Replace any defective parts, if necessary.
5. Test the connection between the fan
motor and IO board.
6. If the error persists, contact your service
provider.
80 Forced wash is soon
needed
This is a notification.
Forced wash is soon
needed.
1. Run a CareCycle programme as soon
as possible to avoid that the CareCycle
programme starts at an inappropriate
time.
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Error Fault Cause User Remedy
81 Forced wash is
needed
IMPORTANT: You
cannot use the
oven until the
oven has run one
of the CareCycle
programmes.
Forced wash is needed. 1. Run a CareCycle programme immediately.
82 HydroShield water
filter change is
required soon
This is a notification.
The HydroShield water filter
must soon be replaced.
1. You can continue to use the oven until
the HydroShield water filter is empty. The
oven will notify you when to change the
HydroShield water filter. Order a new
HydroShield water filter at our website.
For more information, see the back page.
83 HydroShield water
filter change is
required
WARNING! The
used HydroShield
water filter is filled
with water and is
very heavy.
This is a notification not an
error.
The HydroShield water
filter must be replaced
immediately. Otherwise, you
risk limescale in the oven,
which may damage the
oven.
1. Replace the HydroShield water filter
immediately.
2. Turn off the water supply.
3. Dismount the HydroShield water filter.
Make sure that the used HydroShield
water filter does not have a black O-ring
on the filter cartridge opening. If the
O-ring is on the used HydroShield water
filter, remove it and fit it in the blue filter
head.
4. Mount the new HydroShield water filter
and reset the counter. If it is a new filter
size, change the filter size in the counter
as well.
5. If the new HydroShield water filter cannot
keep tight and dry, contact your local
service partner.
1. If the HydroShield water filter leaks, find
the leak and seal it.
2. Reset the counter. If it is a new filter size,
change the filter size in the counter as
well.
3. If the error persists, contact your service
provider.
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Error Fault Cause User Remedy
86 User ignored
to change the
HydroShield water
filter
The user did not replace the
HydroShield water filter.
1. If you ignore to replace the HydroShield
water filter, you risk limescale in your
oven, which may damage the oven.
90 The fan is too slow The fan is not running at
the correct speed.
1. Restart the oven in the “Settings” menu.
2. Clean the air intake filter.
3. If the error persists, contact your local
service partner.
1. Go to “Fan test” in the “Settings” menu
and find information about fan speed and
reversing.
2. Replace any defective parts, if necessary.
3. If the error persists, contact your service
provider.
92 The clock is wrong The oven does not have a
valid time and date setting.
Functionalities like HACCP
and timer start do not work
correctly until the time is
correctly adjusted.
1. Adjust time and date in “General
settings” in the “Settings” menu.
2. If the error persists, contact your local
service partner.
1. If the oven has been disconnected from
power more than seven days, the time will
reset.
2. Set time and date, and restart the oven
3. If the error persists, contact your service
provider.
95 Power failure. The
oven has resumed
IMPORTANT: Check
the products very
carefully before
serving them.
The oven has been
interrupted due to power
failure. The oven has started
again.
1. Restart will commence after 10, 20 or 30
minutes after power failure.
96 Power failure.
The oven did not
resume
The oven has been
interrupted due to power
failure. The oven did not
start again.
1. Dispose of the products in the oven as
they may be damaged.
2. You can change the restart time in the
“Settings” menu.
3. Restart the oven.
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Error Fault Cause User Remedy
97 Invalid
configuration
The main voltage or
frequency has not been
configured.
This error only appears in
cases where the controller
has been replaced.
1. Contact your local service partner.
1. Go to “Heating” in the “Oven setup”
menu. Find heating and set the power
supply to the specifications of the oven.
2. Test the amps used on each phase. See
section “Power connection - electrical
oven” or “Power connection - gas oven”
in the installation manual.
3. Check the setup of the oven to make sure
the oven is set as configured.
4. If the error persists, contact your service
provider.
PT1000 temperature sensor table
°C 0 1 2 3 4 5 6 7 8 9
0 1000.0 1003.9 1007.8 1011.7 1015.6 1019.5 1023.4 1027.3 1031.2 1035.1
10 1039.0 1042.9 1046.8 1050.7 1054.6 1058.5 1062.4 1066.3 1070.2 1074.0
20 1077.9 1081.8 1085.7 1089.6 1093.5 1097.3 1101.2 1105.1 1109.0 1112.9
30 1116.7 1120.6 1124.5 1128.3 1132.2 1136.1 1140.0 1143.8 1147.7 1151.5
40 1155.4 1159.3 1163.1 1167.0 1170.8 1174.7 1178.6 1182.4 1186.3 1190.1
50 1194.0 1197.8 1201.7 1205.5 1209.4 1213.2 1217.1 1220.9 1224.7 1228.6
60 1232.4 1236.30 1240.1 1243.9 1247.8 1251.6 1255.4 1259.3 1263.1 1266.9
70 1270.8 1274.6 1278.4 1282.2 1286.1 1289.9 1293.7 1297.5 1301.3 1305.2
80 1309.0 1312.8 1316.6 1320.4 1324.2 1328.0 1331.8 1335.7 1339.5 1343.3
90 1347.1 1350.9 1354.7 1358.5 1362.3 1366.1 1369.9 1373.7 1377.5 1381.3
100 1385.1 1388.8 1392.6 1396.4 1400.2 1404.0 1407.8 1411.6 1415.4 1419.1
110 1422.9 1426.7 1430.5 1434.3 1438.0 1441.8 1445.6 1449.4 1453.1 1456.9
120 1460.7 1464.4 1468.2 1472.0 1475.7 1479.5 1483.3 1487.0 1490.8 1494.6
130 1498.3 1502.1 1505.8 1509.6 1513.3 1517.1 1520.8 1524.6 1528.3 1532.1
140 1535.8 1539.6 1543.3 1547.1 1550.8 1554.6 1558.3 1562.0 1565.8 1569.5
150 1573.3 1577.0 1580.7 1584.5 1588.2 1591.9 1595.6 1599.4 1603.1 1606.8
160 1610.5 1614.3 1618.0 1621.7 1625.4 1629.1 1632.9 1636.6 1640.3 1644.0
170 1647.7 1651.4 1655.1 1658.9 1662.6 1666.3 1670.0 1673.7 1677.4 1681.1
180 1684.8 1688.5 1692.2 1695.9 1699.6 1703.3 1707.0 1710.7 1714.3 1718.0
190 1721.7 1725.4 1729.1 1732.8 1736.5 1740.2 1743.8 1747.5 1751.2 1754.9
200 1758.6 1762.2 1765.9 1769.6 1773.3 1776.9 1780.6 1784.3 1787.9 1791.6
Table 1
GO Combi