Frontpoint Smart Thermostat User manual

Smart Thermostat Manual

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Smart Thermostat
Installation & Setup
Please carefully read PART ONE of the manual to complete your installation and setup. For further information and troubleshooting,
please refer to PART TWO.
PART ONE:
Installation…page 3
Setup…page 8
PART TWO:
Operations…page 10
Terminal Descriptions…page 13
Troubleshooting…page 14
INSTALLATION PRECAUTIONS: Before installing or servicing the thermostat, turn off power to the system at the circuit breaker. Leave
power off until the thermostat has finished installing or servicing. Follow all local codes and ordinances for wiring the system. Verify
that the system is 24 VAC before starting the installation. An amperage higher than 1 amp through each thermostat terminal may
cause damage to the thermostat.

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PART ONE
INSTALLATION
This guide is intended to replace an existing thermostat. If you desire a new location for your thermostat, contact a local HVAC
professional.

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Please follow these steps for a successful installation:
1. Verify your thermostat can be replaced:
a. Make sure your original thermostat is working properly:
i. Increase heat, confirm heat comes on.
ii. Increase A/C, confirm cooling comes on.
CAUTION: Do not test the system by shorting electric terminals at the furnace or air conditioner. This may
damage the thermostat.
b. Make sure your old system is not high voltage. If the old system is labeled as 120 or 240 volts, or has thick, 14-
gauge, stranded wires coming out of the thermostat itself, it is high voltage. High voltage systems will require an
HVAC professional to do the installation.
Note: An amperage higher than 1 amp to each thermostat terminal may cause damage to the thermostat.
Examples and indicators of high voltage systems:
Once you’ve confirmed your thermostat is working and is not high voltage, you may proceed to the next step.
2. At the circuit breaker(s), turn all heating and cooling systems OFF. You may have two different circuit breakers at two
different locations- one for inside, and one for outside; both must be adjusted to reflect OFF for heating and cooling
systems.
a. NOTE/CAUTION: Your circuit breaker may look something like the below. If you are unsure as to whether or not to
turn off one of your breaker switches, it’s better to be safe and turn it off. If you have a master switch on the
breaker that controls all power, switching it off is the safest. Should there be any exposed wires, do not touch
them.
3. Once the power to both the heating and cooling systems is off, remove the old thermostat cover from the existing
thermostat. This may or may not require a screwdriver, depending on the model of your current thermostat.
4. Take a photo of the connected wires before disconnecting any of them.

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5. Check for the presence of a jumper between R and RC or RH and RC. Although most systems do not have jumpers (shown
below), if you see one, please be sure to remove it before proceeding. The Frontpoint Smart Thermostat has a digital
jumper built in, so any physical jumper would cause issues.
6. Label the wires with tape and a permanent marker before disconnecting so you don’t get them mixed up.
a. Example: the red wire inserted into the RH terminal should be labeled as “RH”. The labeled configuration will
likely look something like this:
*For more information on what each of the letters indicate, please refer to page 13.
7. Disconnect each of the wires from the thermostat. You may need to unscrew a screw if screws are holding the wire in place.
Secure the wires so they don’t fall back into the wall, which can be done by wrapping the wires around a pencil.
8. Unscrew the base plate of the previous thermostat and remove.
9. Mount the base plate of the new thermostat, using its bubble level as an indicator; the bubble should be in the center
when your thermostat is level.
a. If desired, add the trim plate behind the base plate before mounting. The trim plate is optional but will cover any
scuff marks and add stability.

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b. If you don’t already have holes in the correct location, mark where the screws need to go with a pencil using the
screw holes on the back plate as a guide. Use a ¼” drill bit to drill new holes into the marked spots. Tap the drywall
anchors into the holes, and then screw in your screws, ensuring you have fed the wires through the center hole of
the back plate first.
Note: Installing the drywall anchors are for extra support, but are not required for a successful installation.
10. Check that the wires have exposed ends of at least 1/4”, as indicated in the image below. If not, you can peel b ack the color
coating with your fingers.
11. Match each wire to the corresponding terminal tab. Insert each of the wires into the corresponding hole, parallel to the
wall (going upwards and downwards, as indicated with arrows in the line art below).
When the wire has been sufficiently inserted, the corresponding terminal tab will become indented. “Terminal tabs” are
circled in the line art for further clarity.
Tip: Although your wire configuration may be different, please refer to the below
photo to understand that the set of holes you should utilize are alongside the
edge of the terminal blocks. The holes on top are where the pins of the
thermostat will be inserted.
* If you see an R wire, connect it to RH.
**If there are both RC and RH wires, it is critical that each wire is inserted into its corresponding hole and the subsequent
configuration is done correctly. In this scenario, Frontpoint highly recommends calling an HVAC professional to help with
the installation.
***Z1 or Z2 can be used for W3, H, DH, or EX.
Do not insert
wires here

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IMPORTANT: If you have extra wires, do not connect them to the new thermostat. Please contact your local HVAC
professional for additional assistance. If you notice your wires are frayed, stranded, or damaged, it is also safer to contact
an HVAC professional to help you with the install.
12. Take a photo after you’ve rewired, before attaching the new thermostat. In the subsequent steps of installation, you will
need to confirm which wires you attached.
13. Install the batteries as per the below image:
14. Press the thermostat body firmly into the back plate mounted on the wall, verifying that the pins on the body are correctly
aligned with the back plate. Be sure any excess wire is tucked back into the wall to allow room for the thermostat to sit
flatly against the back plate.
15. Turn the power back on at the circuit breaker to finish your installation.
16. Proceed to the next section to setup your thermostat and use your Frontpoint App to learn in the thermostat.

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SETUP
Reference the below diagram as you follow the next steps:
1. Following the LED prompt on the thermostat body, indicate your thermostat configuration- RC only, RH only, or RC and RH.
It is CRITICAL that you make the correct selection; the damage potential is very high if you choose incorrectly. Although you
should be able to assess this accurately by referring to your photo, if you feel uncomfortable, call an HVAC professional to
help.
2. Using your photo of the wiring configuration, confirm if the wiring shown on-screen matches.
If the thermostat screen is not correct and does not show all/any of the connected wires correctly, turn the power off,
remove the thermostat from the wall, and verify that all wires are properly connected. Please confirm that:
•1/4” of each wire was exposed before inserting it into the terminal
•You have inserted the wire parallel to the wall (going upwards and downwards) and not in a direction that is
perpendicular to the wall.
•The corresponding terminal tabs are indented. The wires will not be detected, if not.

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•Once the thermostat body has been re-applied, make sure the power is turned back on at the circuit breaker.
If the issue persists, please proceed to page 14 to read about what to do when “Automatic wiring detection feature is not
correctly identifying wires” or “Thermostat reflects “No Wires Detected”. If you still can’t resolve the issue and need to call
Frontpoint Support, turn the power off at the breaker until you’re ready to troubleshoot.
3. Depending on the system type and configuration of your wires, the thermostat may now request the following information:
Heat type
Tells the thermostat whether it should turn on the fan during a heating cycle.
•Forced air heating: Electric
If you have vents that release warm air throughout your home, it is indicative of electric heating.
•Radiant floor heating: Fossil
If you have hot water pipes or electric coils under the floor, it is indicative of radiant floor heating.
•Fossil/electric baseboard heating: Fossil
This heating type is located along the baseboard on your floor.
•Radiators: Fossil
If you have radiators in your home, select this option.
•If unsure: Unsure
Backup heat type
Tells the thermostat what type of auxiliary/ backup heating the heat pump uses.
•Electric: This is the most common type of backup heating.
•Dual fuel: Some heat pumps use a fossil furnace (e.g., natural gas, oil, or propane) for backup heating.
•If unsure: The system will automatically detect which heat type is appropriate for your system.
Z1/Z2 terminal function
These are the “dynamic” terminals. If an auxiliary wire has been connected, please specify the function it will perform.
•W3: Third stage of heat or aux
•H: Humidifier
•DH: Dehumidifier
•V: Ventilation (HRV, VRV, air baffle)
4. The display will now ask “READY TO ADD TO NETWORK?”. To learn your thermostat into your Frontpoint system, press
“START” and follow the below steps:
1. Using your Frontpoint App, click on “Add device” in the left-hand navigation
2. Select “Thermostat”, followed by “T-3000 Smart Thermostat”
3. Follow the screens on your App until the App indicates “System Ready”- this can take up to five minutes. Press, “Next”.
4. As the next page instructs, click the Menu button on your thermostat.
a. Next, select Settings.
b. Select Network.

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c. Select Add.
5. The App will now prompt you to “Enter Authorization Key”, otherwise known as the DSK. The five-digit DSK should
appear on the thermostat display or can be found on the box.
6. Name your device as desired and follow the prompt until reaching a “Congratulations”.
You have now completed your thermostat installation and setup!
For more information on how to use your thermostat and troubleshoot issues, please refer to PART TWO.
PART TWO
OPERATIONS
Waking the device
1. Press any button to wake the thermostat up.
2. After waking, the display will show the current mode, room temperature, and setpoint.
Enabling motion-detected wake
This setting will enable the thermostat screen to wake when motion is detected nearby.
Note: This feature is only available if the thermostat is AC powered. It is common for thermostats to be powered with 24V DC
circuits, instead of AC.
1. Press the MENU button.
2. Select SETTINGS.
3. Select USER.
4. Select MOTION.
5. Select ON.
Changing the mode and setpoint
1. Press the MENU button.
2. Select MODE.
oThe modes are HEAT, COOL, AUTO, EMER, and OFF.
oThe thermostat will only show the modes that are available based on the system configuration.
oWhen in EMER mode, the thermostat will flash EMER when the display wakes up, and it will show HEAT at the top of the
screen. Changing the mode will leave EMER mode.
3. Select the desired mode.
4. Once in the desired mode, press the up and down buttons to adjust the desired setpoint.
oIn AUTO mode when the system is idle, the screen will display AUTO. The thermostat will display HEATING when calling for
heat and COOLING when calling for cool.
Changing the fan mode
1. Press the MENU button.
2. Select the FAN MODE option.
oThe fan modes are AUTO, ON, and CIRCULATE. The thermostat will only show the fan modes if it has been configured to
control a fan.

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oAUTO mode will automatically turn the fan on when your system is either heating or cooling.
oCIRCULATE will turn the fan on for 15 minutes every hour by default. The duration for CIRCULATE can be configured from
the online account.
Changing the humidity mode
The thermostat can adjust the humidity level in your home by directly controlling an external humidifier or dehumidifier.
For an external humidifier or dehumidifier, the thermostat must be configured to use the Z1 or Z2 terminal. Z1 and Z2 configu ration
can be found in the Settings section of the Installer menu. If a cooling system is present without an external dehumidifier, the
thermostat will extend your cooling cycles in an attempt to reach your dehumidification setpoint.
Select the mode for which you would like to control humidity.
1. Press the MENU button.
2. Select SETTINGS.
3. Select USER.
4. Select HUMIDITY.
5. Select MODE. Modes include OFF, DEHUMID, HUMID, and AUTO.
Note: AUTO will select either the DEHUMID or HUMID mode automatically.
6. Select the desired mode.
Changing the dehumidifier setpoint
Verify that the humidity mode selected is either DEHUMID or AUTO.
1. Press the MENU button.
2. Select SETTINGS.
3. Select USER.
4. Select HUMIDITY.
5. Select SETPOINT.
6. Select DEHUMID.
7. Use the up and down buttons to adjust the desired dehumidifier setpoint.
Changing the humidifier setpoint
Verify that the humidity mode selected is either HUMID or AUTO.
1. Press the MENU button.
2. Select SETTINGS.
3. Select USER.
4. Select HUMIDITY.
5. Select SETPOINT.
6. Select HUMID.
7. Use the up and down buttons to adjust the desired humidifier setpoint.
Note: The thermostat enforces a 20% "deadband" or minimum difference between the minimum and maximum humidity

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setpoints. Moving one of the setpoints within 20% of the other will force the other setpoint to move automatically to
maintain the 20% deadband.
Powering your thermostat
This thermostat should only be powered by two AAA alkaline batteries or a listed Class 2 power supply at 24 VAC (C-Wire or wall
transformer).
5. Always replace the batteries as soon as they have low battery levels, indicated by a caution sign and "LOW
BATTERY" flashing on the display. If the batteries drain, the thermostat could leave the HVAC system on or off,
overheating or freezing the home.
6. If the thermostat buttons flash amber when pressed and the screen does not illuminate, the batteries in the thermostat
are extremely low. Install fresh batteries immediately.
7. Always replace the batteries at least once a year. This will protect the thermostat from damage and corrosion by leaking
batteries.
8. If the home is unoccupied for a month or more, such as vacation homes, replace the batteries as a preventive measure
against battery failure while away.
9. Always use new batteries as replacements.
Changing the temperature display from Fahrenheit to Celsius
1. Press the MENU button.
2. Select SETTINGS.
3. Select USER.
4. Select F/C.
5. Select C.

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TERMINAL DESCRIPTIONS

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TROUBLESHOOTING
Please use this section if you find any of the below issues happening to you:
Thermostat reflects “No Wires Detected”.
This message may be appearing because the power has not been turned back on at the circuit breaker. Make sure the power is
turned back on to proceed.
It is also possible that the wires were not inserted sufficiently into the holes. When you have inserted them properly, the t erminal
tabs will become indented. Before removing the thermostat body and touching the wires, make sure the power has been turned OFF
again at the circuit breaker.
Automatic wiring detection feature is not correctly identifying wires
If the automatic wire detection feature is not correctly identifying the wires, please proceed to bypass the automatic wire detection.
1. On the wiring detection screen, select NO. The thermostat will display Check Wiring and Reinstall.
2. Select BYPASS and continue through the remaining prompts to manually configure the thermostat.
Note: You will need to know the system type, heat type, and number of stages to complete the installation.
Thermostat buttons flash amber and screen does not illuminate OR low battery is indicated.
The batteries in the thermostat are extremely low or installed with incorrect orientation. Replace the batteries with two new AAA
batteries:
1. Remove the thermostat from the back plate by pulling the thermostat straight out and off the wall.
2. Take out the existing batteries.
3. Insert the new batteries following the specified polarity markings in the image provided on page 7.
4. Return the thermostat to the wall plate by pressing the thermostat body firmly into the back plate mounted to the wall.
Important: Verify that the pins on the body are correctly aligned with the back plate. Failure to do so could cause damage
to the thermostat.
Thermostat displays "Safety Delay" on the screen
The thermostat will protect your compressor from short cycling and display "Safety Delay" with a timer on the screen. When the
timer expires, the thermostat will automatically resume heating or cooling.
Thermostat displays "System Protect" on the screen
System Protect is a 5-minute delay prior to calling for heating or cooling to protect the system from short cycling. It is only applied if
the thermostat has detected an unexpected relay state internal to the thermostat during a call.
System Protect is intended to cover rare cases of power issues with the HVAC system. If System Protect is being seen frequently or
appears on every call for heat or cool, it points to poor HVAC performance or pre-existing incompatibility. If System Protect occurs
while the thermostat is in cooling mode, and the R wire is in RH, this may be resolved by moving the R wire to RC and reconfiguring
the thermostat. For more information, see the “Need to Reconfigure the Thermostat” on page 16.

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Thermostat screen doesn't continuously light up
The thermostat display cannot be lit up indefinitely. See “Enabling motion-detected wake”on page 10 to have the screen light up
when a person walks up to the thermostat.
Thermostat displays "Isolation relay required" on the screen
The HVAC system requires an isolation relay due to overcurrent on the W and Y terminals. Frontpoint recommends the Emerson 90
380 Fan Relay 24 Volt Coil, 1. Contact an HVAC technician to install.
Heating or cooling does not turn on when the set point is above or below the room temperature
To prevent damaging the compressor, the thermostat inserts a delay when cycling the compressor. If the system should be on an d
it’s not, then change the set point to be 2 degrees beyond the current set point and wait 5 minutes to see if the system turns on. If
not, contact a local HVAC professional.
Heat pump is “cooling when it should be heating” or “heating when it should be cooling”
Some heat pumps use the O terminal, while others use the B terminal. If there is a wire in the O terminal of the ADC -T3000, move it
to the B terminal. If the B terminal in the ADC-T3000 has been wired, move it to the O terminal. Before you make any changes in
wiring, always turn off the power at the circuit breaker. Contact a local HVAC professional for further help with this issue.
The thermostat isn't acting as a repeater in the Z-Wave network despite having a common wire
The thermostat is only a repeater when it has been added into the network while it has a common wire connected and powered. If
the thermostat receives a common wire after being added to the network, the thermostat will need to be removed and re-added to
enable the repeater functionality.
Need to remove the thermostat from the Z-Wave network
If for some reason the thermostat must be removed from the network, follow the steps below:
1. Put you panel into Remove mode.
2. Press the MENU button.
3. Select SETTINGS.
4. Select NETWORK.
5. Select REMOVE.
6. Follow the on-screen instructions.
Want to reset the thermostat to factory defaults
The thermostat can be reset back to its factory settings. This will reset all of the HVAC settings, rules, and schedules on the
thermostat, and it will also remove the thermostat from the Z-Wave network.
Note: The panel or gateway will be unaware that this procedure was performed, so it is recommended that you follow the process
on removing the thermostat from the Z-Wave network, before performing this reset.
1. Press the MENU button.
2. Select SETTINGS.
3. Select INSTALLER.
4. Select RESET.

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Need to reconfigure the thermostat
If the wiring changes, or if a mistake was made during initial configuration, the thermostat's HVAC settings can be reconfigured. This
process will not remove the thermostat from the Z-Wave network. However, all HVAC settings and configurations will be set back to
their default values, and the thermostat will present the user with the initial setup screens again.
Reconfiguring the thermostat:
1. Press the MENU button.
2. Select SETTINGS.
3. Select INSTALLER.
4. Select RECONFIG.
Check the system post-reconfiguration:
Caution: Do not test the AC during cold weather or heat during hot weather. Wait for mild weather to fully test the system.
Check heating
1. Press the MENU button.
2. Select MODE.
3. Select HEAT.
4. Press the up button to raise the setpoint above room temperature. Wait five minutes for the system to turn on.
5. After verifying the heating system is working, return the setpoint to the desired temperature.
Check cooling
1. Press the MENU button.
2. Select MODE.
3. Select COOL.
4. Press the down button to lower the setpoint below room temperature. Wait five minutes for the system to turn on.
5. After verifying the heating system is working, return the setpoint to the desired temperature.
For help, please check out our Knowledge Base at
Support.Frontpoint.com

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Notices
FCC
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference. –and–
2. This device must accept any interference received, including Interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference
in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipme nt does cause harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and receiver.
•Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
•Consult the dealer or an experienced radio/TV technician for help.
IC
Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio interference
to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than that necessary for successful communication.
Conformément à la réglementation d’Industrie Canada, le présent émetteur radio peut fonctionner avec une antenne d’un type et d’un gain maximal (ou inférieur) approuvé pour l’émetteur par Industrie Canada. Dans le
but de réduire les risques de brouillage radioélectrique à l’intention des autres utilisateurs, il faut choisir le type d’ant enne et son gain de sorte que la puissance isotrope rayonnée équivalente (p.i.r.e.) ne dépasse pas
l’intensité nécessaire à l’établissement d’une communication satisfaisante.
Z-Wave
This product can be operated in any Z-Wave network with other Z-Wave certified devices from other manufacturers. All non-battery-operated nodes within the network will act as repeaters regardless of vendor to
increase reliability of the network.
Note: The grantee is not responsible for any changes or modifications not expressly approved by the party responsible for complia nce. Such modifications could void the user’s authority to operate the equipment.