Frontpoint Smart Thermostat User manual

Smart Thermostat Manual

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Smart Thermostat
Installation & Setup
Please carefully read PART ONE of the manual to complete your installation and setup. For further information and troubleshooting,
please refer to PART TWO.
PART ONE:
Installation…page 3
Setup…page 8
PART TWO:
Operations…page 10
Terminal Descriptions…page 13
Troubleshooting…page 14
INSTALLATION PRECAUTIONS: Before installing or servicing the thermostat, turn off power to the system at the circuit breaker. Leave
power off until the thermostat has finished installing or servicing. Follow all local codes and ordinances for wiring the system. Verify
that the system is 24 VAC before starting the installation. An amperage higher than 1 amp through each thermostat terminal may
cause damage to the thermostat.

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PART ONE
INSTALLATION
This guide is intended to replace an existing thermostat. If you desire a new location for your thermostat, contact a local HVAC
professional.

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Please follow these steps for a successful installation:
1. Verify your thermostat can be replaced:
a. Make sure your original thermostat is working properly:
i. Increase heat, confirm heat comes on.
ii. Increase A/C, confirm cooling comes on.
CAUTION: Do not test the system by shorting electric terminals at the furnace or air conditioner. This may
damage the thermostat.
b. Make sure your old system is not high voltage. If the old system is labeled as 120 or 240 volts, or has thick, 14-
gauge, stranded wires coming out of the thermostat itself, it is high voltage. High voltage systems will require an
HVAC professional to do the installation.
Note: An amperage higher than 1 amp to each thermostat terminal may cause damage to the thermostat.
Examples and indicators of high voltage systems:
Once you’ve confirmed your thermostat is working and is not high voltage, you may proceed to the next step.
2. At the circuit breaker(s), turn all heating and cooling systems OFF. You may have two different circuit breakers at two
different locations- one for inside, and one for outside; both must be adjusted to reflect OFF for heating and cooling
systems.
a. NOTE/CAUTION: Your circuit breaker may look something like the below. If you are unsure as to whether or not to
turn off one of your breaker switches, it’s better to be safe and turn it off. If you have a master switch on the
breaker that controls all power, switching it off is the safest. Should there be any exposed wires, do not touch
them.
3. Once the power to both the heating and cooling systems is off, remove the old thermostat cover from the existing
thermostat. This may or may not require a screwdriver, depending on the model of your current thermostat.
4. Take a photo of the connected wires before disconnecting any of them.

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5. Check for the presence of a jumper between R and RC or RH and RC. Although most systems do not have jumpers (shown
below), if you see one, please be sure to remove it before proceeding. The Frontpoint Smart Thermostat has a digital
jumper built in, so any physical jumper would cause issues.
6. Label the wires with tape and a permanent marker before disconnecting so you don’t get them mixed up.
a. Example: the red wire inserted into the RH terminal should be labeled as “RH”. The labeled configuration will
likely look something like this:
*For more information on what each of the letters indicate, please refer to page 13.
7. Disconnect each of the wires from the thermostat. You may need to unscrew a screw if screws are holding the wire in place.
Secure the wires so they don’t fall back into the wall, which can be done by wrapping the wires around a pencil.
8. Unscrew the base plate of the previous thermostat and remove.
9. Mount the base plate of the new thermostat, using its bubble level as an indicator; the bubble should be in the center
when your thermostat is level.
a. If desired, add the trim plate behind the base plate before mounting. The trim plate is optional but will cover any
scuff marks and add stability.

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b. If you don’t already have holes in the correct location, mark where the screws need to go with a pencil using the
screw holes on the back plate as a guide. Use a ¼” drill bit to drill new holes into the marked spots. Tap the drywall
anchors into the holes, and then screw in your screws, ensuring you have fed the wires through the center hole of
the back plate first.
Note: Installing the drywall anchors are for extra support, but are not required for a successful installation.
10. Check that the wires have exposed ends of at least 1/4”, as indicated in the image below. If not, you can peel b ack the color
coating with your fingers.
11. Match each wire to the corresponding terminal tab. Insert each of the wires into the corresponding hole, parallel to the
wall (going upwards and downwards, as indicated with arrows in the line art below).
When the wire has been sufficiently inserted, the corresponding terminal tab will become indented. “Terminal tabs” are
circled in the line art for further clarity.
Tip: Although your wire configuration may be different, please refer to the below
photo to understand that the set of holes you should utilize are alongside the
edge of the terminal blocks. The holes on top are where the pins of the
thermostat will be inserted.
* If you see an R wire, connect it to RH.
**If there are both RC and RH wires, it is critical that each wire is inserted into its corresponding hole and the subsequent
configuration is done correctly. In this scenario, Frontpoint highly recommends calling an HVAC professional to help with
the installation.
***Z1 or Z2 can be used for W3, H, DH, or EX.
Do not insert
wires here

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IMPORTANT: If you have extra wires, do not connect them to the new thermostat. Please contact your local HVAC
professional for additional assistance. If you notice your wires are frayed, stranded, or damaged, it is also safer to contact
an HVAC professional to help you with the install.
12. Take a photo after you’ve rewired, before attaching the new thermostat. In the subsequent steps of installation, you will
need to confirm which wires you attached.
13. Install the batteries as per the below image:
14. Press the thermostat body firmly into the back plate mounted on the wall, verifying that the pins on the body are correctly
aligned with the back plate. Be sure any excess wire is tucked back into the wall to allow room for the thermostat to sit
flatly against the back plate.
15. Turn the power back on at the circuit breaker to finish your installation.
16. Proceed to the next section to setup your thermostat and use your Frontpoint App to learn in the thermostat.

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SETUP
Reference the below diagram as you follow the next steps:
1. Following the LED prompt on the thermostat body, indicate your thermostat configuration- RC only, RH only, or RC and RH.
It is CRITICAL that you make the correct selection; the damage potential is very high if you choose incorrectly. Although you
should be able to assess this accurately by referring to your photo, if you feel uncomfortable, call an HVAC professional to
help.
2. Using your photo of the wiring configuration, confirm if the wiring shown on-screen matches.
If the thermostat screen is not correct and does not show all/any of the connected wires correctly, turn the power off,
remove the thermostat from the wall, and verify that all wires are properly connected. Please confirm that:
•1/4” of each wire was exposed before inserting it into the terminal
•You have inserted the wire parallel to the wall (going upwards and downwards) and not in a direction that is
perpendicular to the wall.
•The corresponding terminal tabs are indented. The wires will not be detected, if not.

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•Once the thermostat body has been re-applied, make sure the power is turned back on at the circuit breaker.
If the issue persists, please proceed to page 14 to read about what to do when “Automatic wiring detection feature is not
correctly identifying wires” or “Thermostat reflects “No Wires Detected”. If you still can’t resolve the issue and need to call
Frontpoint Support, turn the power off at the breaker until you’re ready to troubleshoot.
3. Depending on the system type and configuration of your wires, the thermostat may now request the following information:
Heat type
Tells the thermostat whether it should turn on the fan during a heating cycle.
•Forced air heating: Electric
If you have vents that release warm air throughout your home, it is indicative of electric heating.
•Radiant floor heating: Fossil
If you have hot water pipes or electric coils under the floor, it is indicative of radiant floor heating.
•Fossil/electric baseboard heating: Fossil
This heating type is located along the baseboard on your floor.
•Radiators: Fossil
If you have radiators in your home, select this option.
•If unsure: Unsure
Backup heat type
Tells the thermostat what type of auxiliary/ backup heating the heat pump uses.
•Electric: This is the most common type of backup heating.
•Dual fuel: Some heat pumps use a fossil furnace (e.g., natural gas, oil, or propane) for backup heating.
•If unsure: The system will automatically detect which heat type is appropriate for your system.
Z1/Z2 terminal function
These are the “dynamic” terminals. If an auxiliary wire has been connected, please specify the function it will perform.
•W3: Third stage of heat or aux
•H: Humidifier
•DH: Dehumidifier
•V: Ventilation (HRV, VRV, air baffle)
4. The display will now ask “READY TO ADD TO NETWORK?”. To learn your thermostat into your Frontpoint system, press
“START” and follow the below steps:
1. Using your Frontpoint App, click on “Add device” in the left-hand navigation
2. Select “Thermostat”, followed by “T-3000 Smart Thermostat”
3. Follow the screens on your App until the App indicates “System Ready”- this can take up to five minutes. Press, “Next”.
4. As the next page instructs, click the Menu button on your thermostat.
a. Next, select Settings.
b. Select Network.

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c. Select Add.
5. The App will now prompt you to “Enter Authorization Key”, otherwise known as the DSK. The five-digit DSK should
appear on the thermostat display or can be found on the box.
6. Name your device as desired and follow the prompt until reaching a “Congratulations”.
You have now completed your thermostat installation and setup!
For more information on how to use your thermostat and troubleshoot issues, please refer to PART TWO.
PART TWO
OPERATIONS
Waking the device
1. Press any button to wake the thermostat up.
2. After waking, the display will show the current mode, room temperature, and setpoint.
Enabling motion-detected wake
This setting will enable the thermostat screen to wake when motion is detected nearby.
Note: This feature is only available if the thermostat is AC powered. It is common for thermostats to be powered with 24V DC
circuits, instead of AC.
1. Press the MENU button.
2. Select SETTINGS.
3. Select USER.
4. Select MOTION.
5. Select ON.
Changing the mode and setpoint
1. Press the MENU button.
2. Select MODE.
oThe modes are HEAT, COOL, AUTO, EMER, and OFF.
oThe thermostat will only show the modes that are available based on the system configuration.
oWhen in EMER mode, the thermostat will flash EMER when the display wakes up, and it will show HEAT at the top of the
screen. Changing the mode will leave EMER mode.
3. Select the desired mode.
4. Once in the desired mode, press the up and down buttons to adjust the desired setpoint.
oIn AUTO mode when the system is idle, the screen will display AUTO. The thermostat will display HEATING when calling for
heat and COOLING when calling for cool.
Changing the fan mode
1. Press the MENU button.
2. Select the FAN MODE option.
oThe fan modes are AUTO, ON, and CIRCULATE. The thermostat will only show the fan modes if it has been configured to
control a fan.