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Troubleshooting:
Issue Cause Potential Solution
Machine turns on but is not electrified The machine is not getting proper electricity. Check to make sure the power cord is plugged
in property. If that is the working then the fuse
must be burnt out and needs to be replaced.
Water Tubes are properly connected but the
red light is on and there’s no water flow
There is not enough water inside the system. Check water level. If the water is full, then
check for leakage.
The water is flowing but the red light is on There is not enough water inside the system. Check the water tubes for leakage.
High temperature The water chiller has reached a high
temperature either by poor ventilation or due to
excessive heat.
Replace the water will room temperature water.
Make sure the chiller is placed in a well
ventilated area to draw in air.
The fan is not turning on Check the water temperature. If the
temperature is below 20℃, then the fan will not
turn on.
If the temperature is above 25℃, then contact
support.
Alarm is still on after adding/replacing water There is a possibility that water is inside the
machine.
Check the water tubes for leakage. Make sure
the injection cap and its surroundings are dry
before covering the port.
Water is draining slow There is no air to help with draining Open the Injection port to let in air.
The following chart lists some of the common issues experience with water chillers.
For issues not listed above, we recommend looking at our Help Desk for more information.
