G-Power America GN10000DEW User manual

We Power Your World!
Owner’s Manual of Generator for
GN10000DEW
Green-Power America, LLC

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Products Service Information
Green-Power America LLC thanks you for choosing a Green-Power America LLC product.
Please register your product within 10 days of purchase to ensure that you receive optimal
service. Always keep copy of your original receipt.
By registering your product, you are protected:
1. You have a record of the product purchase,
2. Customer Service can Better serve you on warranty related issues,
3. Green Power America will be able to contact you in the unlikely event that a product
recall notification is necessary.
You can register your product in one of two ways as follows:
Option 1: Go to the Green Power America website at www.green-poweramerica.com/
service and follow the instructions to register online.
Option 2: Fill out the form on the Warranty Card included in the box, and return via
standard mail to Green Power America at 840 9th Street Suite H, Upland CA 91786.
Please note that postage is required to mail the registration form back to Green Power
America.
If you still have any questions regarding the usage or operation of your generator after
you have carefully read the manual, or if you have any quality issues during operation,
please call our toll-free service number shown below:
888-834-4218

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10000W Dual Fuel Generator
Table of Contents
Topic Page
Warranty Policy 4
Specifications 7
Safety Guidelines 8
General Precautions 10
Battery 18
Assembly and Installation 19
Operation 22
Inspection, Cleaning, Maintenance and Storage 23
General Parts Listing 34
WARNING! READ AND UNDERSTAND ALL SAFETY PRECAUTIONS
IN THIS MUANUAL BEFORE OPERATING. FAILURE TO COMPLY WITH
I INSTRUCTIONS IN THIS MANUAL COULD RESULT IN PERSONAL
INJURY, PROPERTY DAMAGE, AND/OR VOIDING OF YOUR
WARRANTY. GREEN-POWER AMERICA, LLC (HEREINAFTER
IN SHORT “GREEN-POWER” OR “GPA”) WILL NOT BE LIABLE
FOR AND DAMAGE BECAUSE OF FAILURE TO FOLLOW THESE
INSTRUCTIONS.

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Owner’s Manual
Green-Power America (GPA) Version 2020-1 1st Revise
WARRANTY POLICY -- GENERATOR
Green-Power America, LLC (GPA)
Two(2)-YEAR LIMITED WARRANTY or One(1)-YEAR LIMITED WARRANTY
Green-Power America, LLC (GPA) provides Two(2)-Year or One(1)-Year (GPD1500 and GN1750D)
limited factory warranty once consumers buy the generator from GPA or any of GPA partners in the
United Sates.
1, Warranty Qualifications
Green-Power America, LLC (GPA) will register this warranty upon receipt of your Warranty Registration
Card / Warranty Registration on Web and a copy of your sales receipt from one of GPA's retail locations
as proof of purchase. GPA strongly recommend consumer keeps the purchasing receipt as a proof.
Please submit your warranty registration and your proof of purchase within ten (10) days of the date of
purchase.
2, Clarification of Two(2)-Year Limited Warranty or One(1)-Year Limited Warranty
Two(2)-Year Limited Warranty: For household use, from the original date of purchase, the warranty
is clocked and the parts and repairing labor will be free in the 1st year, and parts only will be free in
the 2nd year.
If the product is used for commercial or industrial purpose, including but not limited to be used in
commercial or industrial site, rental and any other types of income earning, the original Two(2)-Year
Warranty will be expired and becomes Ninety(90) days instead, the parts will be free during this
period.
One(1)-Year Limited Warranty (Apply to GPD1500, GN1750D): For household use only, from the
original date of purchase, the warranty is clocked and the parts will be free in the 1st year.
If the product is used for commercial or industrial purpose, including but not limited to be used in
commercial or industrial site, rental and any other types of income earning, the original One(1)-Year
Warranty will be expired and becomes Thirty(30) days instead, the parts will be free during this
period.
GPA will provide all parts for replacement in whole lifetime of the product, material cost and transportation
cost will apply if it is beyond of warranty period or not covered by the warranty policy.
3, Repair/Replacement Warranty
GPA warrants to the original purchaser that the mechanical and electrical components will be free of
defects in material and workmanship for a period of the 1st year from the original date of purchase for
Two(2)-Year Warranty items household use. Parts are always free during warranty period.
Transportation charges for the unit repair or replacement under this warranty will be sole responsibility
of the consumer. This warranty only applies to the original purchaser only and is not transferable.
Contact GPA's Service Center and GPA will troubleshoot any issue via phone (Toll-Free: 888-834-4218)
or e-mail ([e-mail] ). If the issue is not fixed, GPA will, at its option, authorize
evaluation, repair or replacement of the defective parts or components at a GPA Service Center. GPA
will provide you with a case number

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10000W Dual Fuel Generator
for warranty service. Please keep it for future reference. Repairs or replacements without prior
authorization, or at an unauthorized repair facility, will not be covered by this warranty.
4, Return Policy and Procedure
Defective Return
If the defective unit can not be repaired by the authorized repair center and the unit was within one
(1) year, GPA will make a decision, on GPA sole options, either replace it with an equivalent or return it
to GPA and consumer will get refund. The refund amount will be determined by the used time as below:
- Within thirty (30) days from the original purchasing date, full amount will be refunded.
- For Two(2)-Year Warranty items household use only, from thirty-one (31 days) but within one (1) year
from the original purchasing date, the refund proportion will be determined by 100% minuses its actual
using months divided by twelve (12).
Formula: Refund Proportion = 100%-number of used month/12*100%
Remorse Return
If consumer wants to return due to consumer’s mind changing or any other non-quality reason, which is
called Remorse Return, and the unit is in its original packing condition or consumer opened the original
package but never fill the fuel and/or oil into the unit, and the unit could be repacked properly, within
thirty (30) days from the original purchasing date, GPA will provide a Return Goods Authorization
number (RGA #) to the retailer to accept the return for refund. Consumer will pay the return freight and
15% of the retail price (excluding tax) for re-stock fee. The consumer should contact the retailer with
GPA’s RGA# and will get remaining amount refunded after the return is received by GPA. The return
address will be noted by GPA when the RGA# is provided.
Attention please:
Do Not Return The Unit To The Place Of Purchase even unless the retailer / distributor has a certain agreement
with GPA in written.
All refund will be issued in terms of Credit Memo (CM) to the retailer/distributor, and the consumer will get refund
from the original store.
5, Warranty Exclusions
This warranty does not cover the following repairs and equipment:
Normal Wear and Tear
Products with mechanical and electrical components need periodic parts and service to perform well,
including but not limited, filter elements, o-rings, spark plug, rubber mounts, etc. This warranty does
not cover repair when normal use has exhausted the life of a part or the equipment as a whole.
Installation, Use and Maintenance
--This warranty will not apply to parts and/or any labor of installation.
--This warranty will not apply to parts and/or any labor if the product is deemed to have been misused,
neglected, involved in an accident, abused, loaded beyond the product's limits, modified, installed
improperly or connected incorrectly to any electrical component.
--Normal maintenance is not covered by this warranty and is not required to be performed at a facility
or by a person authorized by GPA.
* Except as otherwise stipulated in any of the following enclosed Emission Control System Warranties