Gaggia Velasca Black Operating instructions

TROUBLESHOOTING
English Version
Velasca Black & Velasca Prestige

Troubleshooting VELASCA Black & Prestige
GRINDER
MILK
NOISE
FUNCTIONALITY
DISPLAY
BREW GROUP
POWER/CHARGING/BATTERY LIFE
LEAKING
DISPENSING
PERFORMANCE
ALARM
ERROR NOTIFICATIONS

GRINDER
My GAGGIA espresso machine does not grind the coffee beans.
In the unfortunate event your GAGGIA espresso machine will not grind the coffee beans, the coffee funnel may be blocked
Unblock the coffee funnel with a spoon handle
•1) Switch the machine OFF and wait until you hear no more sounds (this can take up to 15-20 seconds).
•2) Remove the brew group.
•3) Open the lid of the pre-ground coffee funnel and place the spoon handle into the funnel.
Note: If there is no pre-ground coffee funnel, insert the spoon handle into the coffee funnel from below
•4) Move the handle up and down until the clogged ground coffee falls down. Note: Some force may be required
•5) Remove all fallen ground coffee and place back the brew group.
•6) Brew an espresso.
•7) After brewing, check if the funnel is still free from ground coffee. If not, repeat the unblocking procedure.
To prevent the coffee funnel from getting blocked:
•Do not pour/spill any water into the coffee bean container
•Clean the coffee funnel weekly

GRINDER
If your GAGGIA espresso machine will not grind the coffee beans but the grinder is turning,
unblock the coffee funnel and change the grind setting.
Unblock the coffee funnel, perform extra cleaning
Unblock the coffee funnel with a spoon handle and clean with a vacuum cleaner
1. Switch the machine OFF and wait until you hear no more sounds (this can take up to 15-20 seconds).
2. Remove the brew group.
3. Open the lid of the pre-ground coffee funnel and place the spoon handle into the funnel.
Note; If there is no pre-ground coffee funnel, insert the spoon handle into the coffee funnel from below
4. Move the handle up and down until the clogged ground coffee falls down. Note: Some force may be required.
5. Remove all fallen ground coffee with a vacuum cleaner.
6. Then put the vacuum cleaner on the outlet of the coffee funnel and cover the pre-ground coffee funnel with your hand. Or
visa versa, put the vacuum cleaner on the top and cover the bottom.
7. Place back the brew group, switch the machine back on and brew an espresso.
8. After brewing, check if the funnel is still free from ground coffee. If not, repeat the unblocking procedure.
To prevent the coffee funnel from getting blocked:
•Do not pour/spill any water into the coffee bean container
•Clean the coffee funnel weekly

GRINDER
Change the grind setting to a coarser grind
•Change the grind setting to a coarser grind
•The grind setting know is placed in the bean container. For some machines you need an extra tool to change the grind
setting, the multi-functional tool.
•Place a cup under the dispensing spout.
•Press the button to brew a large coffee
•When the grinder starts to grind the beans, press the grinder adjustment knob down and turn the knob one notch at a time.
Stop turning when the grinder stops grinding. For some machines you need to use the multi-functional key (coffee scoop)
to change the setting. Place the back-end of the pre-ground coffee scoop on the grinder adjustment knob, press it down
and then adjust one notch).
•Brew a cup of espresso and adjust again when needed.

MILK
My VELASCA PRESTIGE espresso machine does not froth the milk.
In the unfortunate event your GAGGIA espresso machine's milk carafe won't froth the milk, there might be a simple solution.
The milk carafe/parts are dirty
1. Detach all parts and clean them with warm water /washing-up liquid
2. For a thorough cleaning use the Gaggia Milk circuit cleaner
3. When cleaning does not improve the milk frothing result, descale your machine. Internal circuits might be clogged up with
scale
The milk carafe dispensing spout is not completely pulled out or set in the correct position
•Pull the dispensing spout of the milk carafe fully out, set to milk froth
Different types of milk result in different amounts of froth and froth qualities
We have tested the following milk types which proved to deliver a good milk froth result:
•Semi-skimmed or full-fat cow’s milk
•Soy milk
•Lactose free milk
When cleaning does not improve the milk frothing result, descale your machine. Internal circuits might be clogged up with scale.

MILK
My VELASCA BLACK espresso machine does not froth the milk.
Using a Classic Milk frother or Pannarello
The Classic Milk Frother/Pannarello parts are dirty
1. Remove the external and upper part and clean them with warm water /washing-up liquid
2. Use cold milk (approx. 5°C / 41°F) and froth the milk by gently swirling the container and moving it up and down
3. Clean the steam wand with a wet cloth
4. Check the steam wand on clogging. If there is dirt remove it with a needle
When cleaning does not improve the milk frothing result, descale your machine. Internal circuits might be clogged up with scale.

NOISE
My GAGGIA espresso machine makes squeaking sounds
If your GAGGIA espresso machine makes high-pitched noises while brewing coffee, there is no need to worry.
Moving parts on the inside
Your GAGGIA espresso machine is working vigorously on the inside to brew you a nice cup of coffee. Sometimes this is
accompanied by scratching sounds, which is normal and does not affect the quality of your coffee.
Cleaning and maintenance:
•Weekly remove and rinse the brew group under the tap.
•Grease the brew group with the Philips / Saeco grease. frequency depending or brewed cups per day.
•When brewing 1-5 cups per day, grease every 4 months
•When brewing 6-10 per day, grease every 2 months
•When brewing more then 10 cups per day, grease every month

NOISE
My GAGGIA espresso machine makes an odd noise
Sounds are normal when using your GAGGIA espresso machine. If you hear unusual sounds, discover here what could cause
this and how to easily resolve it.
The coffee funnel is blocked by ground coffee
Unblock the coffee funnel with a spoon handle
1. Switch the machine OFF and wait until you hear no more sounds (this can take up to 15-20 seconds)
2. Remove the brew group
3. Open the lid of the pre-ground coffee funnel and place the spoon handle into the funnel
Note; If there is no pre-ground coffee funnel, insert the spoon handle into the coffee funnel from below
4. Move the handle up and down until the clogged ground coffee falls down Note: Some force may be required
5. Remove all fallen ground coffee and place back the brew group
6. Brew an espresso
7. After brewing, check if the funnel is still free from ground coffee. If not, repeat the unblocking procedure
To prevent the coffee funnel from getting blocked
1. Do not pour/spill any water into the coffee bean container
2. Clean the coffee funnel weekly
There are coffee beans trapped under the water tank
1. Remove the water tank
2. Remove any beans that are located at the bottom of water tank compartment
3. Place back the water tank filled with water
4. Restart the machine by switching it OFF and back ON

NOISE
The brew group is clogged by dirt or not well greased
1. Switch the machine OFF and wait until you hear no more sounds (this can take up to 15-20 seconds)
2. Remove the brew group and rinse it with fresh water, especially the filter on the brew group
3. Make sure the brew group is well greased, see movie for instructions
4. Place back the brew group, coffee grounds container, drip tray and close the service door
5. Switch the machine back ON
For a thorough cleaning of the brew group, use the coffee oil remover tablet
The machine needs to be descaled
Descale the machine with the GAGGIA decalcifier. Lime-scale deposits in the water circuit can also cause unusual sounds.
The grind setting is set to a fine grind
1. Adjust the grind setting to a courser grind
You can adjust the grind settings by the knob inside the bean container.
2. Only adjust the grind settings when the machine is grinding coffee beans
3. Place a cup under the coffee spout
4. Press the 'Espresso' button to brew a coffee
5. When the grinder starts grinding, place the grinder adjustment key on the grinder adjustment knob
6. Push it down and turn it one notch to the left or to the right to adjust the setting