Gainwise SS1912-4G01 User manual

SS1912-4G01 4G Video Intercom User Manual
GAINWISE TECHNOLOGY CO., LTD. E1 1/21
SS1912-4G01
4G LTE VIDEO INTERCOM
(ACCESS CONTROL SYSTEM)
For your prot ction, r ad th s instructions compl t ly
And k p th m for futur r f r nc .

SS1912-4G01 4G Video Intercom User Manual
GAINWISE TECHNOLOGY CO., LTD. E1 2/21
TABLE OF CONTENTS
IMPORTANT SAFETY INSTRUCTION ...................................................................... 3
SS1912-4G01 4G VIDEO INTERCOM INTRODUCTION ......................................... 4
INSTALLING THE INTERCOM ................................................................................... 5
Site Survey .................................................................................................................... 5
Wiring Diagram .............................................................................................................. 6
SS1912-4G01 4G Video Intercom Overview ............................................................... 7
INSTALLING THE INTERCOM APP & REGISTER ID ACCOUNT ...................... 7
How Do I Register A Mobile ID Account? .................................................................... 8
(Device Configuration) - Administrator ........................................................................ 9
Adding The Device Via Wired And Wireless Networks ................................................. 9
Adding Room Number...................................................................................................11
Adding User Phone Number ........................................................................................11
Configuring RFID Card .............................................................................................. 12
Setting Admin PIN Code ............................................................................................. 13
Automatic Video Recording...........................................................................................13
Playing Back Recorded Video In The SD Card ............................................................... 14
Setting Face Detection Alarm ........................................................................................... 14
Setting Free Cloud Storage For Face Detection Recorded Video………………….......15
Deleting The Device …………....……………………………………………...……….....15
How Do I Set The APN (Internet Settings) To Connect To The Network..….……..….16
How Do I Change Microphone And Speaker Volume... ……………………...……........17
(Device Operation) - User.......................................................................................... ….18
Setting User PIN Code.................................................................................................. 18
Deleting User Account From The Intercom.................................................................. 18
Operating The Intercom Panel ...................................................................................... 19
Answering Your Door ................................................................................................... 19
Live Browsing............................................................................................................... 20
SPECIFICATIONS......................................................................................................... 21

SS1912-4G01 4G Video Intercom User Manual
GAINWISE TECHNOLOGY CO., LTD. E1 3/21
Thank you for purchasing SS1912-4G01 4G video intercom. Please read this manual carefully
before using.
Be sure to keep this manual for future reference in case of any problem or question should arise.
Important Safety Instructions
1. When using this SS1912-4G01 4G video intercom, basic safety precautions should always be
followed to reduce the risk of fire, electric shock and personal injury. Please read the following
before using your equipment.
2. Follow all warning and instructions on the product.
3. Unplug all the connections of product before cleaning. Do not use liquid cleaners or aerosol
cleaners. Use a damp cloth for cleaning.
4. Do not use this product near water.
5. Do not use this product near an area where there is a potential of gas leaks or near any fumes that
can be explosive.
6. Do not place this equipment near or over a radiator or any other heat source.
7. Do not overload the wall outlet or power cord where the power adapter is installed. This can result
in fire or electric shock
8. Avoid spilling liquid on this equipment and do not insert any objects through the ventilation slots.
9. Avoid using the equipment during an electrical storm. There is a remote risk of electrical shock
from lighting.

SS1912-4G01 4G Video Intercom User Manual
GAINWISE TECHNOLOGY CO., LTD. E1 4/21
SS912-4G01 4G Video Intercom Introduction
Multi Apartment 4G video intercom system is ideal for multi-family buildings and residential
complex, no matter for new buildings or renovation.
The smart 4G video intercom that lets you answer the door from your smartphone, allows you to see,
hear and talk to your visitor from an iOS or Android mobile device with 3G/4G coverage anywhere
in the world. The system can add 3000 apartments and also designed with access control functions
which can issue 1000 RFID cards and 1000 PIN codes.
Package contents
Item Description Q’ty
1. SS1912-4G01 4G video intercom 1
2. Power adapter 1
3. Operating manual 1
4. Accessories 17
5. External antenna option
Product Features
1. 4G VoIP video call via App / 3G voice call via mobile
2. AI face detection
3. Support 3000 flats
4. Support 1000 RFID 13.56MHz Mifare cards
5. Support 1000 PIN codes
6. Supports both LAN and 3G/4G network
7. 24/7 recording/monitoring
8. HD video surveillance
9. Play video record
10. Check call/access log
11. Door unlock/lock and offline notifications
12. Take screenshot
13. Auto circulating memory, SD card storage up to 128GB
14. Infrared Night-Vision
15. High-resolution digital camera: 300000 pixels digital camera
16. Built-in antenna design, protect the antenna effectively.
17. Support remote monitor, unlock from anywhere in the world.
18. Surface mount installation.
19. IP 65 & Anti Vandal

SS1912-4G01 4G Video Intercom User Manual
GAINWISE TECHNOLOGY CO., LTD. E1 5/21
Installing The Intercom
Site Survey
Before installing this intercom, you need to be sure that there is a good 4G cell coverage in the area
it is to be installed. It’s recommended that you conduct a site survey, and check reception on the site
for a 4G network from the intercom APP. If reception is poor in the area, then this system is not
recommended.
4G signal strength
Server connection status
you need to install the App and add the intercom into
the APP b
efore you can check reception on the site
from it.
f
or good performance, both 4G signal level and server
connection level should be at least 3 bars.
TIP
: if 4G signal is lower than recommended, then
change network if possible or use an optional high
gain external antenna.
Intercom installation recommendations
1. This intercom unit is suitable for surface mounting.
2. Fix the video intercom on the wall by screws.
3. The view angle of this video intercom should be around 80°
4. The height of the lens position is suggested between.
145cm~160 cm from the ground.
5. The camera shall avoid facing the sunlight directly.
6. The intercom distance is 50 cm.

SS1912-4G01 4G Video Intercom User Manual
GAINWISE TECHNOLOGY CO., LTD. E1 6/21
1. Power supply
The intercom panel is designed to work with power supplies 12~24V DC. The power supply should
be capable of supplying a constant current of no less than 1.5A. Ensure no power supply connection
before installation finished
2. SIM card
A micro SIM card is required for this intercom. It should be a voice and data SIM which is cable of
running on 3G/4G service. It is recommended to choose the SIM card which has the best coverage
for the area in which the intercom will be installed.
Ensure the power is switched OFF to the intercom panel before inserting or removing the
SIM card.
Check that the SIM is not locked to a phone and can used in other devices.
Check that the SIM does not have a PIN code request
3. Wiring diagram
SS1912-4G01 4G Video Intercom Overview
2.Relay time setting
You can setup relay time 3~600 sec,
press the switch button to select
relay time.
Relay time LED indicators
1. ■□□: 3 s
2. □■□: 8 s
3. ■■□: 15 s
4. □□■: 30 s
5. ■□■: 60 s
6. □■■: 300 s
7.
■ ■ ■
: 600
s
1.Resetting to factory defaults
Press the reset button on the rear
panel of the device and waiting for it
to signal beep to release.
Fail safe
Fail secure
Trigger

SS1912-4G01 4G Video Intercom User Manual
GAINWISE TECHNOLOGY CO., LTD. E1 7/21
`
You can check current server and network LED status by pressing any number on the keypad after
power up.
Installing SS1912-4G01 Int rcom APP and R gist r ID Account
First install an App on user’s mobile with Android
system or i S system.
Scan QR code on the right, or search” Door Intercom”
in App market.
Speaker
Microphone LED digital display
RF reader
Camera
IR light
Keypad
Server connection
4G network

SS1912-4G01 4G Video Intercom User Manual
GAINWISE TECHNOLOGY CO., LTD. E1 8/21
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How Do I R gist r A Mobil ID Account?
Having a valid ID account is necessary to use your device. nce you've installed the app on your
mobile phone, you will need to register your phone number as an ID account.
Launch the downloaded intercom app and grant all necessary privileges.
1.
P
ress “Login by
account and password”
2.
Select server (Default
Europe)
3.Press “register
account”
3
.
S
elect
country code
4.Enter mobile number
5.Enter the code
6
.
Create a
password
7.Re-type the password
8.Enter SMS validate
code
9
.Press “OK” to
c
omplete
registration. Login to your ID account
(Password)
1.Enter your phone
number
2.Enter your password
3.Enter code
4.Press login
login to your ID account
(SMS code)
5.Press “login by mobile
phone number”
6.Enter your phone
number
7.Press “Login”
8.Enter SMS code and
press ok
Login main menu
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SS1912-4G01 4G Video Intercom User Manual
GAINWISE TECHNOLOGY CO., LTD. E1 9/21
(DEVICE CONFIGURATION) - Administrator
Adding The Device Via Wired And Wireless Networks
Power on the device and it takes about 2 minutes to start and ensure that the device to be added has
been activated. For configuration software, you should add the device to App.
1. Adding the device via 4G
1. Press “+” icon to add device 2.Select “add 4G Device” 3. Scan the QR Code on the device.
4. Enter the device “Password” (last 3 digit)
5. Press “add device to account”
6.Waiting for the device to
finish setup
7. Enter the address of the
device location and press
“Save”
8.The device is added to App
successfully and connected
to the network via 4G
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SS1912-4G01 4G Video Intercom User Manual
GAINWISE TECHNOLOGY CO., LTD. E1 10/21
2.Adding the device via LAN
Connect a LAN cable into the intercom and connect it to your network and make sure that during
the configuration your smartphone is connected through Wi-Fi to the same network as your device.
During the setup stand close to the device.
1.Press “ + ”to add device 2.Select “add wired
network device” (LAN)
3. Make sure the device is
connected to the Internet
and press "next"
4.Select the device ID to
be added.
5.Press “next”
6.Enter the device
“Password” (last 3 digit)
7.Press “add device to
account”
8.Waiting for the device to
finish setup.
9.Enter the address of the
device location and
press save
10.The device is added
and connected to the
network via LAN
successfully.
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