Galileo ADP 4100 Setup guide

ADP 4100 Printer
Installation and O
p
erations Manual

© 2007 Unimark Products, LLC. a Microcom Corporation Company.
This documentation contains confidential information proprietary to Unimark, Inc. Use, disclosure,
reproduction, copying and transfer of this documentation and the copyrights and proprietary information
embodied herein is permitted only for purposes authorized in, and subject to the terms and conditions of, the
License Agreement provided by Unimark, Inc. Other Use, disclosure, reproduction, copy or transfer is
permitted only with the prior written permission of Unimark, Inc.
Galileo International, L.L.C. obtained written permission from Unimark to reproduce contents of the Unimark
XP Installation and Operator’s Manual 71U-1429-100 © 2007 Unimark Products, LLC. for the ADP 4100
printer. No part of this publication may be reproduced or transmitted without prior written permission of
Galileo International, L.L.C. or Unimark, Inc.
ADP 4100 Installation and Operators Manual
4/07

Table of Contents
FCC ...........................................................................................................................................................3
FCC Emission Interference....................................................................................................................3
Note........................................................................................................................................................3
ADP 4100 Printer..........................................................................................................................................4
Introduction................................................................................................................................................4
Operating Tips .......................................................................................................................................5
Warnings and Cautions..........................................................................................................................5
Box Contents .........................................................................................................................................6
Product Specifications ...........................................................................................................................7
Printing system...................................................................................................................................7
Magnetic encoding.............................................................................................................................7
Document handling ............................................................................................................................7
Interface .............................................................................................................................................7
Control Panel......................................................................................................................................7
Physical..............................................................................................................................................8
Environmental ....................................................................................................................................8
Installation .................................................................................................................................................8
Unpacking..............................................................................................................................................8
Bin Full Feature..................................................................................................................................9
Attaching the Ticket Catcher............................................................................................................10
Location and Setup ..........................................................................................................................10
Plugging in the Unit..........................................................................................................................12
Host Interface Specification.................................................................................................................13
Hardware Interface...........................................................................................................................13
Data Structure..................................................................................................................................13
Front Panel ..........................................................................................................................................14
Keypad Display/Layout ....................................................................................................................14
Basic Operator Level Menu .................................................................................................................15
Adjustments Menu...............................................................................................................................16
Basic Unit Operation and Setup..............................................................................................................17
Powering the Unit On and Off..............................................................................................................17
Loading Ticket Stock............................................................................................................................18
Operating Under a CRS or Airline Host...................................................................................................20
Clearing Stock Jams................................................................................................................................21
Cleaning ..................................................................................................................................................24
Using the Cleaning Card......................................................................................................................24
Periodic Inspection...............................................................................................................................25
Cleaning External Surfaces.................................................................................................................26
Cleaning Inside the Enclosure.............................................................................................................26
Cleaning the Encoder Drive and Idler Rollers......................................................................................27
Cleaning the Print Head and Platen ....................................................................................................29
Troubleshooting.......................................................................................................................................30
Basic Scenario Failure Analysis ..........................................................................................................30
Basic Alert Messages ..........................................................................................................................31
Thermal Print Head Replacement...........................................................................................................34
Customer/Technical Support...................................................................................................................36
Return Authorization/Customer Service..............................................................................................36
Technical Support....................................................................................................................................37
Warranty Statement.................................................................................................................................38
Alerts and LCD Messages.......................................................................................................................40
ADP 4100 Printer Installation and Operators Manual, April 2007 1

ADP 4100 Printer
SCOPE.................................................................................................................................................40
POWER UP SEQUENCE MESSAGES...........................................................................................40
FIRMWARE UPDATE MESSAGES.................................................................................................40
STOCK JAM MESSAGES ...............................................................................................................41
STOCK STATUS MESSAGES ........................................................................................................43
AEA ERROR MESSAGES...............................................................................................................44
NORMAL PROCESS MESSAGES..................................................................................................47
COMMUNICATION ERROR MESSAGES.......................................................................................47
2 ADP 4100 Printer Installation and Operators Manual, April 2007

ADP 4100 Printer
FCC
FCC Emission Interference
This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions:
1. This device may not cause harmful interference,
and,
2. This device must accept any interference received, including
interference that may cause undesired operation.
Any changes or modifications not expressly approved by Unimark
could void the operator’s authority to operate the equipment under
these conditions and rules.
Note
This equipment has been tested and found to comply with the limits
for a Class A digital device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against
harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is
likely to cause harmful interference in which case the user will be
required to correct the interference at their own cost.
ADP 4100 Printer Installation and Operators Manual, April 2007 3

ADP 4100 Printer
ADP 4100 Printer
Introduction
The XP is a state-of-the-art Airline Ticket and Boarding (ATB) pass
printer (hereafter referred to as the Unit), capable of high speed
printing and incorporating standard ATB features such as magnetic
data encoding and revalidation. The Unit has two RS-232
Asynchronous Serial Communication ports to interface to the host
system. The ports are configured as DTE requiring a null modem
cable connection to a DTE host system. Other interface options are
available or can be developed such as Ethernet, USB, or Modem.
The Unit is designed to set on the floor. There are multiple caster
options available, allowing the Unit to be easily moved around in
airport and travel agency environments.
The Unit transport mechanism accepts full size ATB coupons (8 and
7-3/8 inch stock). The Unit has three input bins. Bins A and B are
internal secured locations for ATB ticket stock. Both A and B bins can
hold up to 1000 ATB documents. Bin C is external which is typically
unsecured and used for mini ITIN stock. An optional Bin C shelf is
available as well as a Bin C box which can be secured. The
printed/encoded coupons are automatically presented at the exit bin
on the front of the Unit. The Unit has an internal reject bin for
coupons which cannot be properly encoded or are otherwise
damaged and unusable.
The Unit’s front control panel incorporates control/function keys,
indicator LEDs, and an alpha-numeric character display. The display
provides Unit status and activity information as well as providing
visible feedback when the operator or service provider is navigating
through the menu system.
The Unit uses an auto switching power supply which allows automatic
operation in both 110 and 220VAC environments.
4 ADP 4100 Printer Installation and Operators Manual, April 2007

ADP 4100 Printer
Operating Tips
yRead and follow all warning instruction labels on the Unit itself.
yDo not operate your Unit near water or spill liquid of any kind into
it.
yDo not use a damaged power cord. Do not put anything on it or
place it in an area where it will be walked on. If the power cord
becomes damaged or frayed, replace it immediately.
yDo not insert anything into the ventilation slots or openings as this
can result in damage to the Unit.
yOnly trained technicians should attempt to service the Unit if in
need of repair.
Warnings and Cautions
The Unit is designed to operate safely and effectively under normal
circumstances with both enclosure doors closed. However, some of
the procedures presented in this manual, such as cleaning and
clearing ticket jams, must be completed while the left door of the
enclosure is open. When the left door of the Unit is open, the
operator is exposed to moving mechanisms and components.
WARNING
For your safety, a warning notice will appear before any procedure
involving moving components. Each warning notice will be prefaced
by the international safety alert symbol and warning label. The
warning text will explain the precautions to take involving the
procedure being followed.
CAUTION
You may damage some of the components in the Unit during
maintenance procedures if you do not take specific precautions.
When a component is subject to damage, a caution notice will appear
before the step. Each caution notice will explain the potential damage
and specify the appropriate precautions.
ADP 4100 Printer Installation and Operators Manual, April 2007 5

ADP 4100 Printer
Box Contents
Items Included (contents vary with customer configuration):
1. XP Unit
2. Keys
3. AC Power Cord
4. XP Manual or Product CD
5. Optional items such as ticket catchers, Bin C options, and
interface cables and adaptors/gender changers
6. Sample Test Stock
6 ADP 4100 Printer Installation and Operators Manual, April 2007

ADP 4100 Printer
Product Specifications
Printing system
-Method: Direct Thermal
-Resolution: 203DPI
-Speed: Up to 50 documents per minute
-Font:Contains Andale from Agfa Monotype Corporation®
Magnetic encoding
-Stock type: ATB1 and ATB2 tickets with and without magnetic
stripe
-Encoding specification: Conforms to IATA specification
1722C, Attachment C
-Encoding format: Four tracks Read/Write verification (210
bpi)
-Pre-Encoding: Standard pre-read of magnetically encoded
SCN numbers
Document handling
-Types: ATB1 and ATB2, 8 and 7-3/8 inch stock
-Source: Two internal (Bins A and B); 7-3/8 and 8 inch stock.
One external (Bin C); 8 inch stock only
-Revalidation: One front input feed slot; 7-3/8 and 8 inch stock
-Reject: One internal reject bin
-Exit: One stock path exit point at the front below the
revalidation slot
Interface
-RS-232: Two Asynchronous Serial Communication ports (DB-
25F DTE standard)
-Ethernet: *Optional network interface (RJ-45) with TCP/IP and
Web Server functionality
-USB: *Optional Universal Serial Bus interface
-Modem:*Optional Modem Phone Line (RJ-11/RJ-12) interface
-RF: *Optional RF antenna mount
*Not part of the Standard XP configuration
**Other interface options can be developed as necessary
Control Panel
-Keys: Eight momentary push button keys (see “Front Panel”
section for details)
-LEDs: Four indicator LEDs (see “Front Panel” section for
details)
-Display: 2 row by 20 column (2x20) alpha numeric (see “Front
Panel” section for details)
ADP 4100 Printer Installation and Operators Manual, April 2007 7

ADP 4100 Printer
Physical
-Dimensions: 11-5/8” wide, 23-1/2” high (without casters), 21-
3/4” deep
-Weight: 50lbs (23 kg), Standard Configuration
-Shipping Container Dimensions: (See “Installation” section)
Environmental
-Operating Temperature:40 to 104°F (4 to 40°C)
-Storage Temperature:-4 to 140°F (-20 to 60°C)
-Relative Operating Humidity:5 to 95%, non-condensing,
without degraded performance
-Relative Storage Humidity:5 to 95%, non-condensing,
without damage to components
Installation
Unpacking
Inspect the shipping container for evidence of in-transit damage, such
as being dropped, crushed, or punctured. If damage is evident,
contact the carrier directly to specify the nature and extent of damage.
If the container is free of damage, remove the Unit from the shipping
container by opening the side panel marked “OPEN THIS END”. Pull
the Unit (secured with packing foam pieces) from the container and
remove the foam from the Unit.
The keys are in a package attached to the rear of the Unit.
Retain original shipping carton and foam for future use.
Accessories Kit
After the Unit has been removed from the shipping container, remove
the Accessories Kit from the Bin A/B location on the left side. The
Accessories Kit consists of the power cord, ticket catcher, Operator's
Manual or Product CD, and some sample stock for testing. The exact
contents of the kit are subject to change without notice.
8 ADP 4100 Printer Installation and Operators Manual, April 2007