Galileo ADP4000 Setup guide

Installation and O
p
erator’s Manual
Galileo ADP4000 Ticket Printer

ADP 4000 Printer Quick Reference Card
ADP 4000 Printer
LED
Indicator LED Color Function
POWER GREEN Illuminated when the ADP 4000 power switch
is ON. When not illuminated, power is OFF.
ONLINE GREEN When illuminated, the ADP 4000 is Online and
ready to receive data from the CRS. When not
illuminated, the ADP 4000 is Offline and cannot
receive data, or an alert state exists (error
occurred or ADP 4000 is out of stock). When
flashing, ADP 4000 is receiving data
STOCK AMBER Illuminates when the selected input bin (A or B)
is out of stock.
ERROR RED Illuminates when the ADP 4000 diagnostic
program detects an alert condition, such as a
ticket stock jam
Control Panel
Push Button Function
ONLINE
ENTER Toggles the ADP 4000 between Online and Offline.
When Offline, it is used to accept an Offline menu
selection or to accept a field entry option.
ÏMENU Initiates menu operations when ADP 4000 is Offline.
Cycles up through menu selections for the ADP 4000
configuration and setup.
MENU ÐInitiates menu operations when ADP 4000 is Offline.
Cycles down through menu selections for the ADP
4000 configuration and setup.
RESET
EXIT Resets the ADP 4000 following an error indication
when unit is Online. When Offline, it is used to exit
the menu level.
ADP 4000 Printer Quick Reference Guide (January 2007)
Galileo by Travelport obtained written permission from Unimark to reproduce contents of the Sprite Quick Reference Card 71U-1405-500; REV B, © 2006 Unimark, Inc. for the ADP
4000 Quick Reference Card. No part of this publication may be reproduced or transmitted without prior written permission of Galileo by Travelport, or Unimark, Inc.
1

ADP 4000 Quick Reference Card
Loading Stock
The Unit is equipped with two external stock inputs.
1. Verify the power switch is in the I (ON) position and the
unit has completed initialization.
2. Position the ticket stock box(es) behind the printer in line
with the ticket inputs for Bin A and Bin B. Refer to figure
for orientation.
3. Insert the ticket stock into Bin A face down, staple stub
first. As the stock enters the bin, the motor will begin to
run. Release the stock when the bin motor begins to
pull the stock into the Unit. The stock will be
automatically positioned for use. Repeat the above
procedure for Bin B. Check the LCD display; if the unit
is Offline, place it Online by pressing the
ONLINE/ENTER push-button.
If you purchased the optional Locked Ticket Box, attach
the bin to the rear of the ADP 4000 printer using the two
thumbscrews already installed in the bin. The Locked
Ticket Box can be set up in two different configurations.
•First, with the shelf installed in its normal position,
the bins can be loaded with two stacks of 500
coupons each, both of which are secured when the
door is closed and locked.
•Second, with the shelf removed (it can be stored
upside down on the bottom of the box with the lip up
and to the rear). In this configuration, there is room
for a box of one-thousand for Bin A internally
secured. A second, non-secured stock type can be
inserted from the top of the bin by sliding the latch
forward (toward the Unit) and opening the flap.
Refer to the figure above for routing of the stock for
this configuration.
See the next page for additional information.
ADP 4000 Printer Quick Reference Guide (January 2007)
Galileo by Travelport obtained written permission from Unimark to reproduce contents of the Sprite Quick Reference Card 71U-1405-500; REV B, © 2006 Unimark Products, LLC. for
the ADP 4000 Quick Reference Card. No part of this publication may be reproduced or transmitted without prior written permission of Galileo by Travelport, or Unimark, Inc.
2

ADP 4000 Quick Reference Card
Locked Stock Bin
If you ordered the ADP4000 with a
locked stock box. Follow these steps to
install:
1. Locate the stock bin and use the keys
provided to open the door.
2. Locate the two captive thumbscrews
inside the stock bin.
3. Locate the stock bin behind the unit
and line up the thumbscrews with the
brass inserts in the Unit’s main case.
4. Screw in the thumbscrews until hand
tight.
The stock bin may be configured to hold
two (2) secured stacks of 500 coupons
for each bin:
1. Install the removable shelf as shown
in the figure above.
2. The stock bin can now be loaded with
two stacks of 500 coupons each, both
of which are secured when the door is
closed and locked.
3. Load stock into the stock bin and load
bin inputs as defined in the previous
section.
The stock bin may be configured to hold
one (1) secured stack of 1000 coupons
for Bin A and another unsecured stack of
1000 coupons for Bin B:
1. Remove the shelf and place in the
bottom of the stock bin as shown in
the figure above.
2. If using Bin B, slide the Bin B entry
latch and flip the entry point door
down.
3. Load stock into the stock bin for Bin A
only and stock for Bin B if applicable
directly behind the stock bin. Load
bin inputs as defined in the previous
section.
ADP 4000 Printer Quick Reference Guide (January 2007)
Galileo by Travelport obtained written permission from Unimark to reproduce contents of the Sprite Quick Reference Card 71U-1405-500; REV B, © 2006 Unimark Products, LLC. for
the ADP 4000 Quick Reference Card. No part of this publication may be reproduced or transmitted without prior written permission of Galileo by Travelport, or Unimark, Inc.
3

ADP 4000 Quick Reference Card
Clearing Stock Jams
To remove a ticket stock jam, use the following procedure:
1. Note the location of the jam indicated on the LCD and refer to
the figure to the left to locate the corresponding area where the
jam occurred.
2. Press the RESET key to try to clear the jam.
3. If the Document Path Jam message is cleared, press the
ONLINE/ENTER push button to continue operation.
4. If the jam condition persists, complete the following procedure:
a. Toggle the power switch to 0 (OFF) and disconnect the
power cord from the rear of the printer.
b. Unlock and open the door on the left side of cabinet.
c. Remove the ticket stock causing the jam through the
opening in the middle of the transport module.
d. Make sure that all the pieces of the jammed ticket stock
are removed from the transport module before continuing.
e. Plug the power cord back into the printer, toggle the power
switch to I (ON), and reload the ticket stock as described
on page one.
WARNING
To prevent personal injury, remove power before clearing
stock jams.
To prevent personal injury, do not touch motors when
clearing ticket stock jams. After extended printer use, motors
may become hot to the touch.
CAUTION
To prevent damage, do not force door open beyond 90º. The
cabinet has door locks to limit door opening to 95º.
To prevent damage, do not hit or scratch the printhead and
encoder assemblies when clearing ticket stock jams. Contact
with hard objects can easily damage the printhead and
encoder assemblies.
ADP 4000 Printer Quick Reference Guide (January 2007)
Galileo by Travelport obtained written permission from Unimark to reproduce contents of the Sprite Quick Reference Card 71U-1405-500; REV B, © 2006 Unimark Products, LLC. for
the ADP 4000 Quick Reference Card. No part of this publication may be reproduced or transmitted without prior written permission of Galileo by Travelport, or Unimark, Inc.
4

ADP 4000 Quick Reference Card
Cleaning
Using the Cleaning Card
A cleaning card is available for the ADP 4000. This card cleans the print
head and the paper path via a menu selection. To use the cleaning card
follow these instructions:
1. Press ONLINE/ENTER key to take the Unit to Offline/Menu.
2. Press the up or down arrow keys to access MENU PRINT. Press
ONLINE/ENTER key.
3. Press the up or down arrow keys to access PRINT CLEAN. Press
ONLINE/ENTER key.
4. The display will scroll REMOVE ALL STOCK FROM INPUT AND
EXIT BINS.
5. Once the stock has been removed, the display will scroll INSERT
CLEANING CARD IN EITHER BIN.
Follow the instructions on the cleaning card envelope. Do not open the
envelope until you are ready to insert the cleaning card into the printer.
6. Upon inserting the pre-saturated cleaning card, the coupon will move
back and forth three times over the print head and the magnetic
read/write heads while the display scrolls CLEANING IN PROGRESS.
The operator will hear the drive rollers inside the printer spin dry for
about 10 seconds after each pass.
7. The cleaning card will exit the unit when the cleaning cycle is
complete. Properly dispose of the used cleaning card.
Press EXIT/RESET three times to return to Offline/Menu, then
press ONLINE/ENTER to return to Online.
Cleaning card kits are available from Unimark:
700-5014-205K (Qty 5)
700-5014-225K (Qty 25).
External Surfaces Cleaning Procedure
Examine the enclosure's external and internal surfaces,
ventilation slots, transport assembly, and internal components for
dust buildup. All dust should be removed at least every three
months to maintain performance.
1. Vacuum dust accumulation from the ventilation slots and
other external surfaces of the ADP 4000.
2. Dampen a soft cloth or paper towel with a mild solution of
soap and water or a mild commercial cleaner and wipe the
surface.
3. Dry the cleaned area with a clean, dry cloth or paper towel.
Internal Surfaces Cleaning Procedure
Dust is primarily produced by ticket stock passing through the transport
assembly inside the ADP 4000 enclosure. Clean the internal surfaces of
the enclosure as follows:
1. Toggle the POWER switch to 0 (OFF).
2. Unplug power cord from back of the enclosure.
CAUTION: To prevent damage, do not force door open beyond 90º.
The enclosure has door locks to limit door opening to 95º.
3. Unlock door on left side of enclosure and open to a maximum of 90
degrees.
4. Remove all card stock from enclosure by rotating knobs along
transport path as required.
5. Use compressed air to blow dust from ticket stock path grooves in
transport assembly.
6. Vacuum as much dust as possible from inside enclosure.
ADP 4000 Printer Quick Reference Guide (January 2007)
Galileo by Travelport obtained written permission from Unimark to reproduce contents of the Sprite Quick Reference Card 71U-1405-500; REV B, © 2006 Unimark Products, LLC. for
the ADP 4000 Quick Reference Card. No part of this publication may be reproduced or transmitted without prior written permission of Galileo by Travelport, or Unimark, Inc.
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ADP 4000 Quick Reference Card
Basic Failure Analysis
Problem Possible Cause Corrective Action
Not operating No power to unit Switch in OFF position
Power cord not plugged in completely
Faulty power source
Blown fuse – Refer to Troubleshooting Section
Bin A or B will not load
stock Bin A and B are directly exposed to sunlight Reposition the Unit so that Bins A and B are not directly exposed
to sunlight
Offline ONLINE/ENTER button pressed while ADP
4000 was Online Press ONLINE/ENTER button to return Online
Alert condition forced Unit Offline Clear alert condition and press RESET/EXIT button followed by
ONLINE/ENTER
Unit delivers blank
coupons Stock loaded incorrectly Remove stock and reload with face side down and staple stub first
Wrong stock type Load direct thermal stock
Contrast adjusted too low for current stock
being used Adjust darkness using the Adjust Contrast option in the menu 1- Lightest; 5-Darkest
Print too dark and
blurred Contrast adjusted too high for current stock
being used Adjust darkness using the Adjust Contrast option in the menu 1- Lightest; 5-Darkest
Stock Light flashing Stock supply depleted
Stock not loaded correctly
Reload stock in depleted bin
Remove and reload stock
Print not aligned
correctly Print misalignment Adjust Top and/or Left Margin using the corresponding adjust
menu option
Unit Jamming Stock left in transport
Drive wheels slipping
Check transport for small piece of stock left in Unit
Use cleaning card – Refer to Cleaning Section
Burst Failure Stock damaged and did not burst Remove damaged stock from Unit and press RESET/EXIT
Burst position incorrect Adjust Burst Position using the Burst Adjust option in the menu
ADP 4000 Printer Quick Reference Guide (January 2007)
Galileo by Travelport obtained written permission from Unimark to reproduce contents of the Sprite Quick Reference Card 71U-1405-500; REV B, © 2006 Unimark Products, LLC. for
the ADP 4000 Quick Reference Card. No part of this publication may be reproduced or transmitted without prior written permission of Galileo by Travelport, or Unimark, Inc.
6

ADP 4000 Quick Reference Card
Basic LCD Alert Messages
LCD Messages Description Corrective Action (ALERT CLEAR)
Online Comm Err Communications error (primarily
related to serial communications
with the host).
Typical message sequence when the Unit detects that the incoming data does not match its
communication parameters such as baud rate, parity, or data/stop bit size.
Floppy Failed No floppy diskette detected in
disk drive. Insert Unimark Application System Software floppy diskette in disk drive. Ensure diskette is fully inserted in disk drive.
No Fonts Found Font files unreadable, missing, or
corrupted. Insert backup floppy diskette in disk drive.
Ensure diskette is fully inserted in disk drive.
No App Found Application flash unreadable or
corrupted. Controller board is most likely unusable.
Contact Unimark Service.
No Setup Found Setup files unreadable, missing,
or corrupted.
These are scrolling messages;
wait for the entire message for
complete instructions.
Insert backup floppy diskette in disk drive.
Ensure diskette is fully inserted in disk drive.
Setup files could be replaced on floppy, or unit may automatically recreate them if possible.
Bin A Empty Out of stock in Stock A1. Replenish Stock A supply. Soft alert cleared.
Load Stock Alternating Message
Bin B Empty Out of stock in Stock B1Replenish Stock B supply. Soft alert cleared.
Load Stock Alternating message.
Jam Burster Burster failure1. Remove damaged stock from burster area and press RESET/EXIT push-button to clear hard alert.
Clear – Reset Alternating message.
Jam Exit Document jam at exit1Clear jam, load stock correctly, and press RESET/EXIT push-button to clear hard alert
Clear – Reset Alternating message.
Jam Bin A Document jam at Bin A1. Clear jam, load stock correctly, and press RESET/EXIT push-button to clear hard alert.
Clear – Reset Alternating message.
Jam Bin B Document jam at Bin B1. Clear jam, load stock correctly, and press RESET/EXIT push-button to clear hard alert.
Clear – Reset Alternating message.
Jam Encoder Document jam at Encoder1. Clear jam, load stock correctly, and press RESET/EXIT push-button to clear hard alert.
Clear – Reset Alternating message.
1Indicates that the two messages are alternately displayed while the alert exits.
ADP 4000 Printer Quick Reference Guide (January 2007)
Galileo by Travelport obtained written permission from Unimark to reproduce contents of the Sprite Quick Reference Card 71U-1405-500; REV B, © 2006 Unimark Products, LLC. for
the ADP 4000 Quick Reference Card. No part of this publication may be reproduced or transmitted without prior written permission of Galileo by Travelport, or Unimark, Inc.
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