G&G P2022 Series User manual

G&G P2022 Series
Monochrome Laser Printer
It is recommended to carefully read this Guide before using the printer
User Guide

I
Preface
Welcome to the G&G series products!
We heartily appreciate your using of G&G series products!
To protect your vital interests, please carefully read the following statements.
For more information, please visit our official website (www.ggimage.com).
Legal Notice
Trademark
G&G and G&G logos are registered trademarks of Zhuhai Ninestar Information Technology Co.,
LTD’s affiliate.
Microsoft®, Windows®, Windows Server®and Windows Vista®are trademarks registered by
Microsoft Corporation in the United States or other countries/regions.
Apple, AirPrint and Mac are trademarks of Apple Inc, registered in the U.S. and other countries. Use
of the Works with Apple badge means that an accessory has been designed to work specifically
with the technology identified in the badge and has been certified by the developer to meet Apple
performance standards.
Mopria®, the Mopria®Logo, and the Mopria Alliance™ word mark and logo are registered and/or
unregistered trademarks and service marks of Mopria Alliance, Inc. in the United States and other
countries. Unauthorized use is strictly prohibited.
Wi-Fi®and Wi-Fi Protected Setup™ are registered trademarks of the Wi-Fi Alliance.
The ownership to the names of the software in this User Guide belongs to their respective owned
companies in accordance with corresponding license agreement, and they are referred for
instructions only.
All other product and brand names herein may be the registered trademarks, trademarks or service
marks of their respective owners, and they are referred for instructions only.
Copyright
The copyright of this User Guide is owned by Zhuhai Ninestar Information Technology Co., Ltd.
It is prohibited to copy, translate, modify and transmit this User Guide by any means or forms
without the prior written consent of Zhuhai Ninestar Information Technology Co., Ltd.
Version: V1.0
Disclaimer
For a better user experience, Zhuhai Ninestar Information Technology Co., Ltd reserves the right to
make changes to the User Guide. The information contained herein is subject to change without
notice.
Users are responsible for any damages arising from failing to follow this User Guide. Meanwhile,
except the express warranty made in the product maintenance manual or service commitment,
Zhuhai Ninestar Information Technology Co., Ltd does not make any express or implied warranty or
guarantee to this User Guide (including composing or words).
Using this product to copy, print, scan certain documents or images or make other forms of
operations may be prohibited by the local laws. If you are uncertain about the legality of using this
product for certain documents or images, you should consult your legal advisor in advance.

II
Safety Precautions
Disconnect the power supply
The product should be placed close to or easily accessible to power sockets, so as to allow easy
disconnection of power supply!
Laser Safety
The laser radiation is harmful to the human body. Since laser components are completely sealed in
the printer, laser radiation will not leak. To avoid laser radiation, please do not randomly
disassemble the printer!
The printer follows the provisions of Class 1 laser products under CFR standard.
The printer has a Class III B laser diode, which has no laser radiation leakage among laser
components.
The laser components shall complies with the requirements of: U.S. Code of Federal Regulations,
21 CFR 1040, IEC 60825-1
The following label is attached to the laser components inside the printer:

III
Safety Warning
Please note the following safety warnings before using the printer:
Warning
There is a high-voltage electrode inside the printer.
Before cleaning the printer, make sure the power is
turned off!
Plugging and unplugging the power cord plug with a
wet hand may result in an electric shock.
The fuser unit is hot during and after printing.
Touching the fuser unit (the shaded area as shown)
may cause burns!
The fuser unit bears a high temperature warning label.
Please do not remove or damage this label.

IV
Precautions
Precautions before Using the Printer:
1. Read and understand all instructions;
2. Familiarize yourself with the basic principles associated with operating electrical appliances;
3. Comply with all warnings and instructions marked on the equipment or specified in the manual
supplied with the equipment;
4. If the operating instructions conflict with the safety information, please refer back to the safety
information, as you may have misunderstood the operating instructions. If you cannot resolve the
conflicts, please call the Customer Service Hotline or contact a service representative for help;
5. Before cleaning the equipment, remove the power cord from the AC power supply outlet. Do not
use liquid or aerosol cleaners;
6. Please make sure that the equipment is put on a stable desktop surface to avoid serious damage
caused by the falling of the equipment;
7. Do not put the equipment near a radiator, an air conditioner, or a ventilation pipe;
8. Do not place any articles on top of the power cord. Do not put the equipment in a place where its
power cord will be stepped on by people;
9. Outlets and extension cords must not be overloaded. This may reduce performance and could
result in fire or electric shock;
10. Do not allow pets to chew on the AC power cord or the computer interface cable;
11. Do not allow sharp objects piercing equipment slot, so as to avoid contact with the
high-voltage device, which otherwise may result in fire or electric shock. Take care not to spill
liquids onto the equipment;
12. Do not disassemble the equipment so as to avoid the risk of electric shock. Necessary repairs
may only be carried out by professional maintenance personnel.
Opening or removing the cover could result in an electric shock or other potential hazards. Incorrect
disassembly and assembly could also result in an electric shock during future use;
13. If any one of the following occurs, disconnect the equipment from the computer and pull out the
power cord from the AC wall socket and contact a qualified member of the service personnel for
maintenance:
• Liquid has been spilled into the equipment.
• The equipment has been exposed to rain or water.
• The equipment falls, or the cover is damaged.
• Significant changes in the equipment’s performance.
14. Only adjust the control mentioned in the instructions. Incorrect adjustment of other controls may
result in damage and mean that professional maintenance personnel need to spend more time
fixing it;
15. Do not use the equipment in a thunderstorm so as to avoid the risk of an electric shock. If
possible, pull out the AC power cord during a thunderstorm;
16. If you continuously print multiple pages, the surface of the tray will become very hot. Take care
not to touch this surface, and keep children away from this surface;
17. The signal wire of the device connected with the printer can not be connected to the outdoors;
18. Please ensure timely ventilation in case of a prolonged use or printing huge amounts of
documents in a poorly ventilated room;
19. In standby status, the product will automatically enter into the power saving (sleep) mode if it
does not receive any job order for a while (such as 1 minute); and it can realize zero power
consumption only if it has not been connected with any external input power supply;
20. As the Class 1 equipment, the product must be connected to the power supply outlet with
protective grounding line when using;

V
21. This product should be placed according to the shipping marks on the product package box
during delivery;
22. This product is a kind of low-voltage equipment. When using this product below the specified
voltage range, please refer to the product precautions or call G&G Aftersales Service Centre, if the
toner comes off the printed contents, or the equipment starts slowly;
23. This product is sold as a complete machine. The consumers can go to G&G Aftersales Service
Centre to purchase parts they need. If the product sold is inconsistent with the package list, please
go to the specified Aftersales Service Centre to solve the problem;
24. Install this product in a place with the temperature between 10°C to 32.5°C, and the relative
humidity between 20% to 80%;
25. For security and other reasons the printer may switch to intermittent printing after a certain
amount of continuous printing.
26. This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation,
Science and Economic Development Canada’s licence-exempt RSS(s). Operation is subject to the
following two conditions:
(1) This device may not cause interference.
(2) This device must accept any interference, including interference that may cause undesired
operation of the device.
27. Radiation Exposure Statement:
This equipment complies with Canada and FCC radiation exposure limits set forth for uncontrolled
environments. This equipment should be installed and operated with a minimum distance of 20cm
between the radiator and your body.
This transmitter must not be co-located or operating in conjunction with any other antenna or
transmitter.
28. This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and receiver.
•Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
•Consult the dealer or an experienced radio/TV technician for help.
29. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions:
(1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause
undesired operation.
30. Warning: Changes or modifications to this unit not expressly approved by the party
responsible for compliance could void the user’s authority to operate the equipment.
31. The power consumption of the product is less than 3.00w in networked standby if all wired
network ports

VI
are connected and all wireless network ports are activated;
32. To maintain compliance with the RF exposure guidelines, place the product at least 20cm from
nearby persons.
33. Please keep this User Guide properly.
Regulatory Information
This symbol indicates that, at the end of your product’s life, it must not be discarded as
domestic waste. Instead, you should dispose of your used equipment at a designated
collection point for the recycling of waste electrical and electronic equipment. Ref: EU
Directive 2002/96/EC on Waste Electrical and Electronic Equipment (WEEE). Please
contact your distributor / supplier for further information.
This product is suitable for indoor use only.
European Community (EC) directives conformity
This product complies with the protection requirements of EC directives 2014/30/EU
and 2014/35/EU on the approximation and harmonization of the laws of the Member
States relating to electromagnetic compatibility and safety of electrical equipment
designed for use within certain voltage limits.
Radio Equipment directive 2014/53/EU only for models ending with suffix “W”.
The manufacturer of this product is: Zhuhai Ninestar Information Technology Co., Ltd.,
Building 02,06 and 08,No.888 Shengping Avenue, Pingsha Town, Zhuhai City,
Guangdong Province, 519000 PR China.
A declaration of conformity to the requirements of the Directives is available upon
request from the Authorized Representative.
This product satisfies the Class B limits of EN 55032 / EN 55035 and safety
requirements of EN 62368-1.
This printer is fully compliant with the ROHS Directive 2009/95/EC and the
requirements of the revised Directive 2011/65/EU for managing toxic and hazardous
substances.

VII
Table of Contents
Preface........................................................................................................................................I
Legal Notice.................................................................................................................................I
Safety Precautions......................................................................................................................II
Precautions...............................................................................................................................IV
Regulatory Information..............................................................................................................VI
Table of Contents..................................................................................................................... VII
1. Before Using the Printer..........................................................................................................1
1.1. Packing List...................................................................................................................1
1.2. Components of the Printer.............................................................................................2
1.3. Laser Toner Cartridge...................................................................................................3
2. Paper and Print Media ............................................................................................................4
2.1. Paper Specification .......................................................................................................4
2.2. Special Paper................................................................................................................5
2.3. Loading Paper...............................................................................................................6
2.3.1. Loading into the Automatic Feeder Tray..............................................................6
2.4. Nonprinting Area...........................................................................................................7
2.5. Guidelines for Paper Use ..............................................................................................8
3. Driver installation and uninstallation........................................................................................9
3.1. How to install Windows printer driver.............................................................................9
3.1.1. One-click Installation (For Windows and macOS) ...............................................9
3.1.2. More setup methods .........................................................................................24
3.2. Uninstall Driver............................................................................................................39
3.2.1. Method to uninstall driver under Windows.........................................................39
3.2.2. Method to uninstall driver under macOS ...........................................................39
4. Wired Network Settings (For wired network printer models)..................................................40
4.1. Set IP Address............................................................................................................40
4.2. Install the Printer to Network .......................................................................................41
4.3. Setting Network Products............................................................................................42
4.3.1. View or Change Network Settings.....................................................................42
4.3.2. Set or Change Web Server Login Password.....................................................42
4.3.3. Restore to Factory Settings...............................................................................42
5. Wireless network setup (applicable to Wi-Fi models)............................................................43
5.1. Basic structure mode...................................................................................................43
5.1.1. Wireless network setup tools.............................................................................43
5.1.2. Wi-Fi Protected Setup (WPS) setup..................................................................49
5.1.3. How to disable the Wi-Fi network connected.....................................................49
5.2. Wi-Fi hotspot mode.....................................................................................................50
5.2.1. Preliminary preparations...................................................................................50
5.2.2. Wi-Fi Hot Connection........................................................................................50
5.2.3. Wi-Fi Hotspot Configuration..............................................................................50
5.3. Wireless network setup FAQs.....................................................................................50
6. Mobile Print (for models with Wi-Fi function only)..................................................................52
6.1. "G&G SmartPro" APP .................................................................................................52
6.1.1. Operating systems supported ...........................................................................52

VIII
6.1.2. How to download G&G SmartPro APP..............................................................52
6.1.3. How to use this "G&G SmartPro" APP..............................................................52
6.2. Mopria mobile print......................................................................................................53
6.3. AirPrint mobile print.....................................................................................................53
7. Print......................................................................................................................................54
7.1. Print Function..............................................................................................................54
7.2. Opening Help Document.............................................................................................55
7.3. Manual Duplex............................................................................................................56
7.4. Cancel Print Job..........................................................................................................59
8. Control Panel........................................................................................................................60
8.1. Control Panel Overview for P2022 Series ...................................................................60
8.1.1. Functions of Buttons on the Control Panel........................................................60
8.1.2. Function of LED Indicators on the Control Panel...............................................61
9. Routine Maintenance............................................................................................................64
9.1. Cleaning the Printer.....................................................................................................64
9.2. Maintenance of Laser Toner Cartridge........................................................................65
9.2.1. Use and Maintenance of Laser Toner Cartridge................................................65
9.2.2. Service Life of Laser Toner Cartridge................................................................66
9.2.3. Replace Laser Toner Cartridge.........................................................................66
10. Troubleshooting..................................................................................................................69
10.1. Clearing Jammed Paper............................................................................................69
10.1.1. Paper Jam in the Feed Port ............................................................................69
10.1.2. Paper Jam inside the Printer...........................................................................70
10.2. Common Troubleshooting.........................................................................................72
10.2.1. Common Trouble............................................................................................72
10.2.2. Image Defects.................................................................................................74
11. Product Specification ..........................................................................................................77
11.1. P2022 Series Specification........................................................................................77
11.1.1. Specification Overview....................................................................................77
11.1.2. Printing Specification.......................................................................................78

1
1. Before Using the Printer
1.1. Packing List
When you open the package, make sure that the following parts are included in the carton:
P2022 Series
Name
Quantity
Printer
1
Laser Toner Cartridge
1
USB Interface Cable
1
Power Cord
1
CD-ROM
1
Quick Setup Guide
1
G&G Warranty
1
Note:
• The G&G Warranty may not be attached in some regions.