Ganz Thermal Series User manual

G a n z T h e r m a l S e r i e s
Fixed Mount, Fixed Focus Thermal IP and Analog Camera
User Manual

©Copyright 2013, CBC America Inc. - All rights reserved.
55 Mall Drive
Commack, NY 11725
800.422.6707
www.ComputarGanz.com
The contents of this document may not be reproduced in whole or in part without the
written consent of the copyright owner.
Rev History
Revision Number
Release Date
Description
A
2/03/2014
Initial Release

Ganz Thermal Series User Manual
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NOTICE
ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL
ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY
OF ANY KIND. NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL
DOCUMENT FILES AND SOFTWARE ARE PROVIDED “AS IS” WITH ALL FAULTS.
CBC America INC. DISCLAIMS ALL WARRANTIES, EXPRESSED OR IMPLIED,
INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR
A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A
COURSE OF DEALING, USAGE, OR TRADE PRACTICE.
IN NO EVENT SHALL CBC America INC. BE LIABLE FOR ANY INDIRECT, SPECIAL,
CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION,
LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR
INABILITY TO USE THIS MANUAL, EVEN IF CBC America INC. HAS BEEN ADVISED
OF THE POSSIBILITY OF SUCH DAMAGES.
THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING
PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH
THE PRODUCT AND ARE LOCATED HEREIN ON PAGE ii

Ganz Thermal Series User Manual
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CBC AMERICA INC.
END USER LICENSE AGREEMENT
FOR
GANZ THERMAL SERIES OF PRODUCTS

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Table i: 3rd Party Software License
GSOAP http://www.genivia.com/Products/gsoap/contract.h® l
H.264 encoder http://www.mpegla.com/main/programs/AVC/Pages/AgreementExpress.aspx
ONVIF™ www.onvif.org
H.264 decoder (Video LAN SW)
(VLC provides Source-Freeware)
http://www.gnu.org/licenses/gpl.h® l
Live 555 server http://www.live555.com/liveMedia/#license
Linux kernel http://www.kernel.org
Lighttpd http://www.lighttpd.net/
dhcpcd http://www.phystech.com/download/dhcpcd.h® l
ntpclient http://doolittle.icarus.com/ntpclient/
zeroconfig http://avahi.org/wiki/AboutAvahi
esmtp http://sourceforge.net/projects/esmtp/

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REGULATORY AND SAFETY
FCC
This equipment has been tested and found to comply with the limits of FCC Class A Part
15 Subpart B. This equipment also complies with Canadian CES-003.
CE
This equipment complies with CE standard as below.
For Europe (CE):
IEC 60065:2001 + Amd 1:2005 / EN 60065:2002
UL
This equipment is approved by UL and is compliant to below specifications.
For North America (UL):
UL 60065, 7th Edition, 2007-12-11
CAN/CSA-C22.2 No. 60065-03, 1st Edition, 2006-04 + A1:2006
RoHS
This equipment complies with the European ROHS directive, 2011-65-EC.
WEEE
This equipment must be disposed of as electronic waste. Contact your nearest Ganz
Representative for instructions on how to return the product for proper disposal.

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TABLE OF CONTENTS
1Introduction ...................................................................................................................... 1
1.1Document Overview ........................................................................................................... 1
2Product Overview ............................................................................................................ 2
2.1IP Camera Overview .......................................................................................................... 2
2.2Camera Hardware .............................................................................................................. 4
3Specifications................................................................................................................... 6
3.1Quick Reference Specifications ......................................................................................... 6
3.2Range Performance ........................................................................................................... 8
4Installation and Access .................................................................................................. 10
4.1Package Contents ............................................................................................................ 10
4.2Installation ........................................................................................................................ 11
4.3Installation Procedure....................................................................................................... 12
4.4Preparing the Cable ......................................................................................................... 13
4.5Assembly .......................................................................................................................... 17
4.6Mounting the Camera....................................................................................................... 20
4.7Manual Focus and Focus Tool ......................................................................................... 21
4.8Access .............................................................................................................................. 22
4.9Login to the IP Camera .................................................................................................... 23
4.10Log Out............................................................................................................................. 23
5Configuration and Management .................................................................................... 24
5.1Ganz THERMAL Web Interface and Access Privilege..................................................... 24
5.2Setup ................................................................................................................................ 25
6Use and Application....................................................................................................... 39
6.1Live Video......................................................................................................................... 39
6.2Motion Detection .............................................................................................................. 41
6.3Video Storage................................................................................................................... 43
7Maintenance .................................................................................................................. 46
7.1System Status .................................................................................................................. 46
7.2Restart Camera ................................................................................................................ 47
7.3Restore Factory Defaults.................................................................................................. 48
7.4Format Local Storage....................................................................................................... 48
7.5System Update................................................................................................................. 49
7.6Camera Functions ............................................................................................................ 49
7.7Log ................................................................................................................................... 51
7.8Copyright .......................................................................................................................... 51
8Interoperability ............................................................................................................... 52
9Maintenance and Troubleshooting ................................................................................ 53
9.1Maintenance..................................................................................................................... 53
9.2Recommended Care ........................................................................................................ 53
9.3Troubleshooting................................................................................................................ 53
10Warranty ........................................................................................................................ 55
11Support .......................................................................................................................... 56

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Table of Figures
Figure 1: Camera Hardware Overview ...........................................................................................................4
Figure 2: ZNT6-H Series Camera Rear View .................................................................................................5
Figure 3: ZNT6-Hxx1 Range Data .................................................................................................................. 8
Figure 4: ZNT6-Hxx2 Series Range Data ....................................................................................................... 9
Figure 5: Camera Components.....................................................................................................................10
Figure 6: Hardware Kit ..................................................................................................................................10
Figure 7: Recommended Tool Kit .................................................................................................................13
Figure 8: Recommended Analog Tools ........................................................................................................13
Figure 9: IP66 with POE ...............................................................................................................................14
Figure 10: IP66 with Ethernet and AC/DC Power .........................................................................................14
Figure 11: Analog and Ethernet Cable through the Gland............................................................................15
Figure 12: Push Gland over the Cables........................................................................................................15
Figure 13: Push Gland into Gland Housing ..................................................................................................16
Figure 14: Tighten Gland Nut........................................................................................................................16
Figure 15: Install Cables into Camera...........................................................................................................17
Figure 16: ZNT6-Hxxx Pin-Out Pins 1-3: Power (GND, 24V AC, 12-24 DC or 24V AC) Pins 4-5: RS-485
(POS, NEG) ..................................................................................................................................................18
Figure 17: ZNT6-Hxxx Pin-Out (24V AC, 24V AC, 12V DC, GND)...............................................................18
Figure 18: Possible Configurations of the ZNT6-Hxxx..................................................................................19
Figure 19: POE with Power...........................................................................................................................19
Figure 20: Back Cover and White Desiccant ................................................................................................19
Figure 21: Back Cover Screws and Sealing Washer ....................................................................................20
Figure 22: Camera with Base Mount and Axis Mount................................................................................... 20
Figure 23: Solar Shroud with Stem Bumpers...............................................................................................20
Figure 24: Fully Assembled Camera.............................................................................................................20
Figure 25: Camera mounted to a Ganz Thermal Wall Bracket.....................................................................21
Figure 26: Camera Discovery with Windows 7 .............................................................................................22
Figure 27: Login Prompt ...............................................................................................................................23
Figure 28: Ganz Thermal Web Interface and Main Menu.............................................................................25
Figure 29: Ganz Thermal Web Interface Setup Menu .................................................................................. 25
Figure 30: TCP/IP Settings ...........................................................................................................................26
Figure 31: FTP Settings ................................................................................................................................27
Figure 32: Email Settings..............................................................................................................................28
Figure 33: Ping Target ..................................................................................................................................29
Figure 34: 802.1X ......................................................................................................................................... 30
Figure 35: Zero Network Configurations ....................................................................................................... 31
Figure 36: User Accounts ............................................................................................................................. 32
Figure 37: Camera Date and Time settings ..................................................................................................33
Figure 38: Video Streaming .......................................................................................................................... 35
Figure 39: Motion Detection..........................................................................................................................36
Figure 40: Video Settings..............................................................................................................................37
Figure 41: Pelco-D ........................................................................................................................................38
Figure 42: Analog Video Output....................................................................................................................38
Figure 43: Live Video and View Menu ..........................................................................................................41
Figure 44: Motion Detection..........................................................................................................................43
Figure 45: Video Archive Menu.....................................................................................................................45
Figure 46: System Status.............................................................................................................................. 47

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Figure 47: Restart Camera .......................................................................................................................... 47
Figure 48: Restore Factory Defaults ............................................................................................................. 48
Figure 49: Formal Local Storage .................................................................................................................. 48
Figure 50: System Update ............................................................................................................................49
Figure 51: Heater Control .............................................................................................................................50
Figure 52: Auto Calibration Interval ..............................................................................................................50
Figure 53: Constant Recording .....................................................................................................................51

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LIST OF TABLES
Table 1: Camera Hardware Components .......................................................................................................4
Table 2: Camera LED Indicators.....................................................................................................................5
Table 3: Ganz Thermal Family Specification Quick Reference Table ............................................................ 6
Table 4: Ganz Thermal ZNT6-Hxx1 Focus Information ................................................................................ 21
Table 5: Ganz Thermal ZNT6-Hxx2 Focus Information ................................................................................ 21
Table 6: Camera Main Menu and Access Privileges using the Ganz Web Interface....................................24
Table 7: Network TCP/IP Settings ................................................................................................................26
Table 8: FTP Server......................................................................................................................................27
Table 9: Email Server ...................................................................................................................................28
Table 10: 802.1X...........................................................................................................................................29
Table 11: Accounts and Users......................................................................................................................31
Table 12: Date and Time .............................................................................................................................. 33
Table 13: Video Streaming ...........................................................................................................................34
Table 14: Motion Detection ........................................................................................................................... 35
Table 15: Video Settings...............................................................................................................................37
Table 16: Pelco-D .........................................................................................................................................37
Table 17: Live Video and Controls................................................................................................................39
Table 18: RTSP URIs ................................................................................................................................... 41
Table 19: Motion Detection ........................................................................................................................... 42
Table 20: Video Storage and Recording.......................................................................................................43
Table 21: System Status...............................................................................................................................46
Table 22: Troubleshooting Symptoms, Causes and Recommendation........................................................54

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ACRONYMS AND ABBREVIATIONS
Abbreviation Description
VOx Vanadium Oxide
IP Internet Protocol
ICE Image Contrast
Enhancement
ONVIF™ Open Network Video
Interface Forum
NEDT Noise Equivalent Delta
Temperature
DHCP Dynamic Host Control
Protocol
TCP Transmission Control
Protocol
UDP User Datagram Protocol
FTP File Transfer Protocol
NTP Network Time Protocol
HTTP Hypertext Transport
Protocol
HTTPS Hypertext Transport
Protocol Secure
802.1X Network Access Control
Port based standard
H264 Video Compression
Standard
JPEG Joint Photographic Experts
Group
MJPEG Motion Joint Photographic
Experts Group
VLC VideoLAN Client
AGC Automatic Gain Control
ROI Region of Interest
RTP Realtime Transport
Protocol
RTSP Realtime Streaming
Protocol
UPnP Universal Plug and Play
EULA End User Licensing
Agreement

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REFERENCE DOCUMENTATION
The following documents form part of this user manual. In the event of a conflict between
documents referenced herein and the contents of this user manual
Ganz Thermal Series Quick Start Guide
Ganz Thermal Win 7 UPnP Procedure
Ganz Thermal Series Interface Control document (ICD)
http://www.computarganz.com
VLC Media Player Download (Version 2.0.0 Recommneded)
http://www.videolan.org/vlc/

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SAFETY INSTRUCTIONS
NOTIFICATIONS: CAUTION, WARNING AND NOTE
Throughout this manual, notifications are used to alert the user’s to potential risks and to
minimize the potential for personal injury and or damage to the product. When a
notification is present, it is important that the user review and understand all statements
related to the notification before proceeding. If questions arise, please contact your
authorized dealer or CBC America Inc.
Notifications are preceded by a symbol and followed by highlighted text. Three types of
notifications are used throughout this manual and are defined below:
CAUTION
A caution is a procedure, practice, or condition that, if not strictly followed,
may result in personal injury or damage to the equipment that may impede
product performance.
WARNING
A warning is intended to alert the user to the presence of potentially harmful
circumstances and provide precautionary guidance for mitigating risk of
personal injury and or damage to the product.
NOTE
A note is a statement that clarifies or is used to emphasize important
information.

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WARNING
IMPORTANT SAFETY INSTRUCTIONS
1. Read these instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. Install in accordance with the manufacturer’s instructions.
6. Installation of the equipment must comply with local and national
electrical codes.
7. This product must be connected to a Power Over Ethernet IEEE
802.af compliant power source or a UL Listed “Class 2” power supply
rated 12-24 V DC or 24 V AC minimum 13 W or 0.54 A.
8. Operating the camera at voltage levels outside the specified range
may result in permanent damage to the unit and void the product
warranty.
9. Use only with the cart, stand, tripod, bracket, or table specified by the
manufacturer, or sold with the apparatus. When a cart is used, use
caution when moving the cart/apparatus combination to avoid injury
from tip-over.
10. Clean the camera lens only with lens cleaning paper.
11. Failure to follow the proper procedure may cause permanent damage
to the camera and void the product warranty.

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1INTRODUCTION
1.1 DOCUMENT OVERVIEW
This document, provides details about the IP Camera features, installation, access,
configuration, application, interoperability, troubleshooting, warranty and support of the
Ganz Fixed Mount, Fixed Focus Thermal IP and Analog Cameras.
This document also applies to the Ganz Fixed Mount, Fixed Focus Thermal IP Camera.

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2PRODUCT OVERVIEW
2.1 IP CAMERA OVERVIEW
This manual applies to the following products:
Ganz Thermal ZNT6-H Series 30 Hz
Ganz Thermal ZNT6-H Series 9 Hz
This chapter provides an overview of the Ganz Thermal Series of Fixed Mount, Fixed
Focus Thermal IP and Analog Cameras. The Ganz Thermal Series offers a feature-rich
thermal camera solution for video surveillance systems. The Ganz Thermal Series is
available in 2 frame rates (versions), 30Hz and 9Hz. The Ganz Thermal Series employs
DRS’s proven uncooled 320 x 240, 17 µm Vox thermal imaging technology. Unlike many
conventional and low light video surveillance cameras, the Ganz Thermal Series does not
require any ambient light or illumination. It detects infrared (heat) waves in the 8-12 µm
wavelength in the Electromagnetic spectrum to provide users with superior thermal
images in challenging environments, including complete darkness, over water and in dark
corners, where threats are difficult to detect due to lighting constraints and weather
conditions.
The camera system is an Internet Protocol (IP) networked solution, conforming to the
Open Network Video Interface Forum (ONVIF™) standard and is operational in a
networked environment through a central office, remote video management system or
through the Ganz provided web interface utility. With an industry leading low power
consumption of less than 12.95 watts, the Ganz Thermal Series is IEEE802.3af
compliant, supporting video, camera control and power over a single tamper resistant
cable connection. As a result, the camera can be configured and installed easily into any
existing security infrastructure.
Measuring approximately 29.2 x 10.4 x 9.5 cm and weighing less than 1500 grams, the
Ganz Thermal Series is compact and lightweight. It is sealed to an IP66 outdoor rating,
which makes it ideal for outdoor security of critical infrastructure such as airports, utility
companies, and nuclear power plants. The camera is available with a choice of three fully
sealed and hard carbon coated athermalized fixed focus lenses, which provide a
horizontal field of view of 40°, 24°, 16°, 9°, or 6° for ZNT6-Hxx1 models and 44°, 37.5°,
24.8°, 17.6°, or 12.4° for ZNT6-Hxx2 models, and are all capable of 4X digital zoom.
The Thermal IP camera includes the following key features:
Thermal Imaging – Provides superior thermal imaging capabilities in
complete darkness and challenging environments 24 hours a day 7 days a
week using patented DRS sensor technology.
Superior image quality with Image Contrast Enhancement (ICE) feature
Optimized Lens – The lens material and optical design is optimized for
thermal imaging and range performance.
Outdoor ready – Suitable for outdoor deployment out-of-the box with built-
in heater anti-ice and anti-fog, and IP66 ready.
Local Storage – Comes with a built-in memory for storage of video

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Power options – The IP camera can be powered with 12/24 volts DC or 24
volts AC, which is provided through an optional external power adapter, or
through PoE (802.3af), which is provided through a supported switch.
Communications Interface – 10/100 Ethernet and Power Over Ethernet
(POE).
DHCP support – The IP camera can automatically obtain its IP address in
a network in which DHCP is enabled.
Multiple protocol support –Supports DHCP, FTP, HTTP, HTTPS, NTP,
SMTP, RTP, RTSP, 802.1X, TCP/IP and UDP/IP.
H.264 and MJPEG compression – The camera can generate multiple
H.264 and MJPEG streams simultaneously, individually configurable with
streams up to 30 frames per second (fps) or fixed at 9 fps for export
simplification.
Multicast and user definable ports – Supports multicast IP address and
user definable ports for both H264 and MJPEG streams.
Web-based management – Administration and management of the IP
camera can be performed through the Ganz Thermal Series web-based
configuration menus.
Motion detection – The IP camera can detect motion based on region of
interest definitions and can generate events/alerts if motion is detected.
Network Time Protocol (NTP) – Allows the IP camera to synchronize its
internal clock with a local or Internet time server.
Electronic Pan/Tilt and Zoom — The IP camera supports electronic pan &
tilt and digital zoom (4X).
Camera access control — You can control access to IP camera
configuration menus and live video by configuring various user types and
log in credentials.
Analog video output (NSTC/PAL) via BNC connection.

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2.2 CAMERA HARDWARE
Physical details of the IP Camera is provided below.
Figure 1: Camera Hardware Overview
Table 1: Camera Hardware Components
Item Description
1 Camera Body
2 Base Mount
3 Back Cover
4 Solar Shroud
5 4 Hole Axis Mount Adapter (optional)
6 Cable Sealing Gland with electrical nut
7 Tamper Resistant Screws
8 Stem Bumpers
9 Desiccant
10 O-ring
11 Sealing Washers with Gasket
Figure 2 and Table 2 below describe the details of the rear of the camera.

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Figure 2: ZNT6-H Series Camera Rear View
Table 2: Camera LED Indicators
Item Description
Network Port Accepts a standard LAN cable to connect the IP camera to a
10/100Base Switch or Router.
LED
Indicates information about the network connections as follows:
Off – LAN connection is NOT detected
Solid Green - 100 MB LAN connection is detected
Solid Amber - 10 MB LAN connection is detected
Flashing Green/Amber - Data is being transmitted or received via
the LAN connection
Analog Video Connector
Accepts a standard BNC terminated coax cable for analog video
output. A 90-degree BNC adapter is also pre-installed on the
camera (not pictured above).
Power/RS-485 Connector
5-pin terminal block for power input – 2 for AC power input, 1 for
DC power input, 1 for Ground, and 2 for RS-485 connections.
12-24V DC or 24V AC power with minimum 13W or 0.54A and
10% tolerance.
Factory Reset Button
Reset button reboots the IP camera and resets it to the factory
default state. You can use a pin or paper clip to depress it and
hold for at least 20 seconds.