Gateway E-3600 User guide

Gateway®E-3600
System Manual
October 2001

iii
Contents
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Conventions used in this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vii
Getting additional information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii
1 Checking Out Your Gateway Computer . . . . . . . . . . . . . . . . . . . . . . . . . 1
Gateway Desktop front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Gateway Desktop back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Gateway Mid-Tower front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Gateway Mid-Tower back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Heceta IV hardware management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
2 System Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Setting up your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Starting your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Understanding the Power-On Self-Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Setting up the operating system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Turning off your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Restarting your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
3 Working with the Gateway Desktop case . . . . . . . . . . . . . . . . . . . . . . 19
Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Opening and closing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Adding or replacing drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Preparing to add or replace a drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Drive cabling information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Adding or replacing drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Replacing expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Replacing the power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Replacing or adding memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Replacing the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
4 Working with the Gateway Mid-Tower case . . . . . . . . . . . . . . . . . . . . 47
Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Opening and closing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Adding or replacing drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Preparing to add or replace a drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Drive cabling information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

iv
Adding or replacing drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Replacing expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Replacing the power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Replacing or adding memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
Replacing the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
5 Using the BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
About the BIOS Setup utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Updating the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
Setting the BIOS configuration jumper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
6 Managing Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Protecting against power source problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Surge suppressors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Line conditioners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
Uninterruptible power supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
Power management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
Using Standby mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
Changing power settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
Changing the power scheme . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
Changing advanced power settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85
Activating Hibernate mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
Installing an Uninterruptable Power Supply in Windows XP . . . . . . . . . . . . . . .87
Protecting your computer from viruses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89
Managing hard drive space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91
Checking hard drive space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91
Using Disk Cleanup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92
Checking the hard drive for errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93
Defragmenting the hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95
Backing up files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97
Using the Scheduled Task Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98
Cleaning your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99
Cleaning the exterior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99
Cleaning the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100
Cleaning the screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100
Cleaning the mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100
Checking system health with LANDesk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102
System recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103
Creating a startup diskette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103
Keeping a record of system configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . .103
Using your System Restoration CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103

v
7 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Troubleshooting checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Verifying your configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Troubleshooting guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Battery installation problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
CD drive problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Computer problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Diskette drive problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Hard drive problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Memory and processor problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Modem problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Peripheral/adapter problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Printer problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Video problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Beep codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
A Safety, Regulatory, and Legal Information . . . . . . . . . . . . . . . . . . . . 125
B Reference Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Intel®i82845 System Board Technical Reference . . . . . . . . . . . . . . . . . . . . . . . . 137
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
System board layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
BIOS configuration jumper settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

vi

Conventions used in this manual vii
Preface
Conventions used in this manual
Throughout this manual, you will see the following conventions:
Convention Description
ENTER Keyboard key names are printed in small capitals.
CTRL+ALT+DEL A plus sign means to press the keys at the same time.
Setup Commands to be entered, options to select, and messages that
appear on your monitor are printed in bold.
User’s Guide Names of publications are printed in italic.
Viewpoint All references to front, back, left, or right on the computer are based
on the computer being in a normal, upright position, as viewed from
the front.
Important A note labeled important informs you of special
circumstances.
Caution A caution warns you of possible damage to equipment or
loss of data.
Warning A warning indicates the possibility of personal injury.

viii
Getting additional information
Log on to the technical support area of www.gatewayatwork.com to find
information about your computer or other Gateway products. Some types of
information you can access are:
■Hardware driver and program updates
■Technical tips
■Service agreement information
■Technical documents and component information
■Frequently asked questions (FAQs)
■Documentation for peripherals or optional components
■Online technical support

1
1
Checking Out
Your Gateway
Computer
This chapter provides basic information about your Gateway computer. Read
this chapter to find out:
■Where components and connectors are located
■What accessories are available
These illustrations show typical computer systems. Your computer system may
not look exactly the same.

2Checking Out Your Gateway Computer
Gateway Desktop front
CD/DVD drive
CD/DVD eject button
Diskette eject button
Diskette drive
Power button
USB ports
3.5-inch internal or
external drive
expansion bay
System audio
headphone jack

Gateway Desktop front 3
Component Icon Description
3.5-inch internal drive
expansion bay
Use this expansion bay for 3.5-inch form factor drives
and peripherals.
Power button Press this button to turn the power on or off. You can
also configure the power button to operate in
Standby/Resume mode or Hibernate mode. For more
information on changing power button settings, see
“Power management”on page 81.
CD/DVD drive Use a CD drive for installing programs, playing audio
CDs, and accessing data.
Use a DVD drive for installing programs, playing audio
CDs and DVDs, and accessing data.
CD/DVD eject button Press this button to open the CD/DVD drive tray.
System audio
headphone jack
Plug headphones into this jack
USB ports Plug USB (Universal Serial Bus) devices (such as a
USB Iomega™Zip™drive, scanner, or camera) into
these ports.
Diskette eject button Press this button to eject an inserted diskette.
Diskette drive Use this drive to store smaller files on diskettes.

4Checking Out Your Gateway Computer
Gateway Desktop back
Component Icon Description
Voltage switch Before turning on the computer, make sure that the switch
is in the proper position for the correct power available.
In the United States, the utility power is supplied at a
nominal 115 volts at 60 Hz. The power supply is always
set to this when the computer is operating in the United
States. In other areas of the world, such as Europe, the
utility power is supplied at 230 volts at 50 Hz. If the
computer is operating in an environment such as this, the
voltage switch needs to be moved to 230.
Parallel port
Serial
port
Monitor
port
USB
ports
Keyboard
port
Mouse port
Voltage switch
Power connector Line in
jack
Microphone jack
Line out
jack
Voltage switch
Case cover thumb screws
Network
jack
USB
ports

Gateway Desktop back 5
Case cover thumb
screws
Use the case cover thumb screws to open the case cover
for access to the inside of the case. For more information
on opening your case, see “Opening and closing”on
page 21.
Parallel port Plug a parallel device (such as a printer) into this port.
Monitor port Plug an external (VGA) monitor into this port.
Line in jack Plug an external audio input source (such as a stereo) into
this jack so that you can record sound on your computer.
This jack is color-coded blue.
Line out jack Speakers. Plug powered speakers, an external amplifier,
or headphones into this jack. This jack is color-coded
green.
Microphone jack Plug a microphone into this jack. This jack is color-coded
red.
USB ports Plug USB (Universal Serial Bus) devices (such as a USB
mouse, scanner, or camera) into these ports.
Network jack Plug an Ethernet 10/100 network cable into this jack.
Serial port Plug a serial device (such as a digital camera) into this
port.
USB ports Plug USB (Universal Serial Bus) devices (such as a USB
mouse, scanner, or camera) into these ports.
Keyboard port Plug a Personal System/2®(PS/2) keyboard into this port.
Mouse port Plug a PS/2 mouse into this port.
Power connector Plug the power cable into this connector.
Component Icon Description

6Checking Out Your Gateway Computer
Gateway Mid-Tower front
CD/DVD drive
CD/DVD eject button
Diskette eject button
Diskette drive
Power button
USB ports

Gateway Mid-Tower front 7
Component Icon Description
CD/DVD drive Use a CD drive for installing software programs,
playing audio CDs, and accessing data.
Use a DVD drive for installing software programs,
playing audio CDs and DVDs, and accessing data.
CD/DVD eject button Press this button to open the CD/DVD drive tray.
Diskette eject button Press this button to eject an inserted diskette.
Diskette drive Use this drive to store smaller files on diskettes.
Power button Press this button to turn the power on or off. You can
also configure the power button to operate in
Standby/Resume mode or Hibernate mode. For more
information on changing power button settings, see
“Power management”on page 81.
USB ports Plug USB (Universal Serial Bus) devices (such as a
USB Iomega™Zip™drive, scanner, or camera) into
these ports.

8Checking Out Your Gateway Computer
Gateway Mid-Tower back
Cover
release
levers
Network jack
Monitor port
Parallel port
Serial port
USB ports
Keyboard port
Mouse port
Voltage switch
Power connector
Line in jack
Microphone jack
Line out jack
USB ports

Gateway Mid-Tower back 9
Component Icon Description
Power connector Plug the power cable into this connector.
Voltage switch Before turning on the computer, make sure that the switch
is in the proper position for the correct power available.
In the United States, the utility power is supplied at a
nominal 115 volts at 60 Hz. The power supply is always
set to this when the computer is operating in the United
States. In other areas of the world, such as Europe, the
utility power is supplied at 230 volts at 50 Hz. If the
computer is operating in an environment such as this, the
voltage switch needs to be moved to 230.
Mouse port Plug a Personal System/2®(PS/2) mouse into this port.
Keyboard port Plug a PS/2 keyboard into this port.
Network jack Plug an Ethernet 10/100 network cable into this jack.
USB ports Plug USB (Universal Serial Bus) devices (such as a USB
keyboard, scanner, or camera) into these ports.
Serial port Plug a serial device (such as a digital camera) into this
port.
Parallel port Plug a parallel device (such as a printer) into this port.
USB ports Plug USB (Universal Serial Bus) devices (such as a USB
keyboard, scanner, or camera) into these ports.
Microphone jack Plug a microphone into this jack. This jack is color-coded
red.
Line out jack Speakers. Plug powered speakers, an external amplifier,
or headphones into this jack. This jack is color-coded
green.
Line in jack Plug an external audio input source (such as a stereo) into
this jack so that you can record sound on your computer.
This jack is color-coded blue.

10 Checking Out Your Gateway Computer
Monitor port Plug an external (VGA) monitor into this port.
Cover release levers Use the cover release levers to open the side panel for
access to the inside of the case. For more information on
opening your case, see “Opening and closing”on page 49.
Component Icon Description

Heceta IV hardware management 11
Heceta IV hardware management
Heceta IV is an integrated data acquisition system that lets you monitor the
status of your system hardware. Monitored information includes internal
temperature, fan speed, voltage, and chassis intrusion (to alert you in case of
tampering). The features of the hardware management system can be accessed
through LANDesk®Client Manager, which provides a quick system health
indicator.

12 Checking Out Your Gateway Computer