GE PEP7030 User manual
Write the model and serial
numbers here:
Model #_________________
Serial # _________________
You can find them on a label
under the cooktop.
OWNER’S MANUAL
COOKTOP
Radiant
49-2001133 Rev. 1 09-22 GEA
SAFETY INFORMATION .......... 3
USING THE COOKTOP
Cooktop Features....................... 5
Radiant Glass Cooktop .................. 6
Home Canning Tips ..................... 6
Cookware for Radiant Glass Cooktop. . . . . . 7
Element Cycling ........................ 8
Operating The Cooking Elements ......... 8
Adjust Burner Size ...................... 8
Turn Burner(s) Off ...................... 9
Selecting Cooktop Settings .............. 9
How To Synchronize Left Elements ....... 9
Cooktop Lockout .......................10
Kitchen Timer ..........................10
Hot Light Indicator......................10
WiFi Commissioning ....................11
Bluetooth® Pairing ......................11
Precision Cooking ......................12
Custom Settings ........................12
Griddle (optional accessory) .............14
CARE AND CLEANING
Cleaning the Glass Cooktop ..............15
TROUBLESHOOTING TIPS........16
LIMITED WARRANTY .............18
ACCESSORIES .....................19
CONSUMER SUPPORT ...........20
PEP7030
PEP7036
PEP9030
PEP9036
GE is a trademark of the General Electric Company. Manufactured under trademark license.
ENGLISH/FRANÇAIS/ESPAÑOL
249-2001133 Rev. 1
THANK YOU FOR MAKING GE APPLIANCES A PART OF YOUR HOME.
Whether you grew up with GE Appliances, or this is your first, we’re happy to have you in the family.
We take pride in the craftsmanship, innovation and design that goes into every GEAppliances
product, and we think you will too. Among other things, registration of your appliance ensures that we
can deliver important product information and warranty details when you need them.
Register your GE appliance now online. Helpful websites and phone numbers are available in the
Consumer Support section of this Owner’s Manual. You may also mail in the pre-printed registration
card included in the packing material.
49-2001133 Rev. 1 3
READ AND SAVE THESE INSTRUCTIONS
IMPORTANT SAFETY INFORMATION
READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE
SAFETY INFORMATION
WARNING Read all safety instructions before using the product. Failure to follow these instructions may result
in fire, electrical shock, serious injury or death.
WARNING GENERAL SAFETY INSTRUCTIONS
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described in this Owner’s Manual.
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grounded by a qualified installer in accordance with
the provided installation instructions.
Ŷ 'RQRWDWWHPSWWRUHSDLURUUHSODFHDQ\SDUWRI\RXU
cooktop unless it is specifically recommended in this
manual. All other servicing should be performed by
a qualified technician.
Ŷ %HIRUHSHUIRUPLQJDQ\VHUYLFHXQSOXJWKHFRRNWRS
or disconnect the power supply at the household
distribution panel by removing the fuse or switching
off the circuit breaker.
Ŷ 'RQRWOHDYHFKLOGUHQDORQH²FKLOGUHQVKRXOGQRW
be left alone or unattended in an area where the
cooktop is in use. They should never be allowed to
climb, sit or stand on any part of the cooktop.
Ŷ
CAUTION
'RQRWVWRUHLWHPVRILQWHUHVWWR
FKLOGUHQDERYHWKHFRRNWRS²FKLOGUHQFOLPELQJRQWKH
cooktop to reach items could be seriously injured.
Ŷ 8VHRQO\GU\SRWKROGHUV²PRLVWRUGDPSSRW
holders on hot surfaces may result in burns from
VWHDP'RQRWOHWSRWKROGHUVWRXFKKRWVXUIDFH
XQLWVRUKHDWLQJHOHPHQWV'RQRWXVHDWRZHORU
other bulky cloth in place of pot holders.
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room.
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may be hot enough to burn even though they are
GDUNLQFRORU'XULQJDQGDIWHUXVHGRQRWWRXFK
or let clothing or other flammable materials contact
the surface elements or areas nearby the surface
elements; allow sufficient time for cooling first.
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areas facing the cooktop.
Ŷ 'RQRWKHDWXQRSHQHGIRRGFRQWDLQHUV3UHVVXUH
could build up and the container could burst,
causing an injury.
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an internal temperature of 160°F and poultry to at
least an internal temperature of 180°F. Cooking
to these temperatures usually protects against
foodborne illness.
WARNING KEEP FLAMMABLE MATERIALS AWAY FROM THE COOKTOP
Failure to do so may result in fire or personal injury.
Ŷ 'RQRWVWRUHRUXVHIODPPDEOHPDWHULDOVQHDU
the cooktop, including paper, plastic, pot holders,
linens, wall coverings, curtains, drapes and gasoline
or other flammable vapors and liquids.
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using the cooktop. These garments may ignite if
they contact hot surfaces causing severe burns.
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materials accumulate in or near the cooktop.
Grease on the cooktop may ignite.
449-2001133 Rev. 1
SAFETY INFORMATION
READ AND SAVE THESE INSTRUCTIONS
IMPORTANT SAFETY INFORMATION
READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE
How to Remove Protective Shipping Film and Packaging Tape
Carefully grasp a corner of the protective shipping film
with your fingers and slowly peel it from the appliance
VXUIDFH'RQRWXVHDQ\VKDUSLWHPVWRUHPRYHWKHILOP
Remove all of the film before using the appliance for the
first time.
To assure no damage is done to the finish of the
product, the safest way to remove the adhesive from
packaging tape on new appliances is an application of
a household liquid dishwashing detergent. Apply with a
soft cloth and allow to soak.
NOTE: The adhesive must be removed from all parts. It
cannot be removed if it is baked on.
Consider recycling options for your appliance packaging
material.
WARNING COOKTOP SAFETY INSTRUCTIONS
Ŷ ,QWKHHYHQWRIDILUHGRQRWXVHZDWHURUJUHDVHRQ
ILUHV1HYHUSLFNXSDIODPLQJSDQ7XUQWKHFRQWUROV
off. Smother a flaming pan on a surface unit by
covering the pan completely with a well-fitted lid,
FRRNLHVKHHWRUIODWWUD\8VHDPXOWLSXUSRVHGU\
chemical or a foam-type fire extinguisher.
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RUKLJKKHDWVHWWLQJV%RLORYHUVFDXVHVPRNLQJDQG
greasy spillovers that may catch on fire.
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to heat beyond its smoking point, oil may ignite
resulting in fire that may spread to surrounding
FDELQHWV8VHDGHHSIDWWKHUPRPHWHUZKHQHYHU
possible to monitor oil temperature.
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of oil when shallow pan-frying and avoid cooking
frozen foods with excessive amounts of ice.
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flat bottoms large enough to cover the surface
heating element. The use of undersized cookware
will expose a portion of the surface unit to direct
FRQWDFWDQGPD\UHVXOWLQLJQLWLRQRIFORWKLQJ3URSHU
relationship of cookware to surface unit will also
improve efficiency.
Ŷ 7RPLQLPL]HWKHSRVVLELOLW\RIEXUQVLJQLWLRQRI
flammable materials and spillage, the handle of a
container should be turned toward the center of the
range without extending over nearby surface units.
WARNING RADIANT COOKTOP SAFETY INSTRUCTIONS
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earthenware or other glazed containers are suitable
for cooktop service; others may break because of
the sudden change in temperature.
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surface of the cooktop will retain heat after the
controls have been turned off.
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cooktop should break, cleaning solutions and
spillovers may penetrate the broken cooktop and
create a risk of electric shock. Contact a qualified
technician immediately.
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can be scratched with items such as knives, sharp
instruments, rings or other jewelry, and rivets on
clothing.
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fire on the glass cooktop, even when it is not being
used. If the cooktop is inadvertently turned on, they
may ignite. Heat from the cooktop or oven vent after
it is turned off may cause them to ignite also.
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spoons, and lids on the cooktop surface as they can
get hot.
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cleaning pad to clean the cooktop. Wait until the
cooktop cools and the indicator light goes out
before cleaning. A wet sponge or cloth on a hot
surface can cause steam burns. Some cleaners can
produce noxious fumes if applied to a hot surface.
Read and follow all instructions and warnings on the
cleaning cream label. NOTE: Sugary spills are an
exception. They should be scraped off while still hot
using an oven mitt and a scraper. See the Cleaning
the glass cooktop section for detailed instructions.
PROPER DISPOSAL OF YOUR APPLIANCE
'LVSRVHRIRUUHF\FOH\RXUDSSOLDQFHLQDFFRUGDQFHZLWK)HGHUDODQG/RFDO5HJXODWLRQV&RQWDFW\RXUORFDO
authorities for the environmentally safe disposal or recycling of your appliance.
49-2001133 Rev. 1 5
Throughout this manual, features and appearance may vary from your model.
Cooktop Features
USING THE COOKTOP: Cooktop Features
1. Cooking Element(s): See page 8.
2. Power Level Arc: See page 8.
3. Sync Burners: See page 9.
4. All Off: See page 9.
5. Lock: See page 10.
6. Timer Select: See page 10.
7. Display: See page 10.
8. Precision Cooking: See page 12
9. WiFi Connect: See page 11
10. Bluetooth Connect: See page 11
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30” wide cooktop
36” wide cooktop
2
2
3
3
8
8
4
4
5
5
7
7
9
9
6
6
10
10
1
238
45796
10
1
1
36” wide cooktop
649-2001133 Rev. 1
Radiant Glass Cooktop
Home Canning Tips
USING THE COOKTOP:5DGLDQW*ODVV&RRNWRS+RPH&DQQLQJ7LSV
The radiant cooktop features heating units beneath a
smooth glass surface.
NOTE: A slight odor is normal when a new cooktop is
used for the first time. It is caused by the heating of new
parts and insulating materials and will disappear in a
short time.
NOTE: This cooktop has Rapid Response surface units.
The cooktop will automatically heat up or cool down
to the desired power level setting in the quickest time
possible. While the surface units are on, you may not
see them glow red during certain heat up or cool down
conditions.
Cooktop temperatures increase with the number of
surface units that are on. With 3 or 4 units turned on,
surface temperatures are high. Always use caution when
touching the cooktop.
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Make sure the canner is flat on the bottom.
To prevent burns from steam or heat, use caution when
canning.
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DUHDYDLODEOHIURPPDQXIDFWXUHUVVXFKDV%DOO®and Kerr®
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)ODWERWWRPHGFDQQHUVDUHUHFRPPHQGHG8VHRIZDWHU
bath canners with rippled bottoms may extend the time
required to bring the water to a boil.
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Always use cookware.
Always place the pan in the center of
the surface unit you are cooking on.
'RQRWVOLGHFRRNZDUHDFURVVWKHFRRNWRS
EHFDXVHLWFDQVFUDWFKWKHJODVV²WKHJODVV
is scratch-resistant, not scratch proof.
49-2001133 Rev. 1 7
Cookware for Radiant Glass Cooktop
USING THE RANGE: Cookware for Radiant Glass Cooktop
The following information will help you choose cookware which will give good performance on glass cooktops.
NOTE: Follow all cookware manufacturer’s recommendations when using any type of cookware on the ceramic cooktop.
Recommended
Stainless Steel
Aluminum:
Heavy weight recommended
Good conductivity. Aluminum residues
sometimes appear as scratches on the
cooktop but can be removed if cleaned
LPPHGLDWHO\%HFDXVHRILWVORZPHOWLQJ
point, thin weight aluminum should not
be used.
Copper Bottom:
Copper may leave residues which can
appear as scratches. The residues can
be removed, as long as the cooktop
is cleaned immediately. However, do
not let these pots boil dry. Overheated
metal can bond to glass cooktops. An
overheated copper bottom pot will leave
a residue that will permanently stain the
cooktop if not removed immediately.
Enamel (painted) on Cast Iron:
Recommended if bottom of pan is coated
Avoid/Not Recommended
Enamel (painted) on Steel:
Heating empty pans can cause
permanent damage to cooktop glass.
The enamel can melt and bond to the
ceramic cooktop.
Glass-ceramic:
3RRUSHUIRUPDQFH:LOOVFUDWFKWKH
surface.
Stoneware:
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surface.
Cast Iron:
1RWUHFRPPHQGHG²XQOHVVGHVLJQHG
specifically for glass cooktops
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heat. Will scratch the cooktop surface.
Check pans for flat bottoms by
using a straight edge.
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ridged or warped bottoms are
not recommended.
For Best Results
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place lids on the surface elements, particularly wet lids.
Wet pans and lids may stick to the surface when cool.
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wok will not heat on glass surface elements.
Ŷ :HUHFRPPHQGWKDW\RXXVHRQO\DIODWERWWRPHG
wok. They are available at your local retail store. The
bottom of the wok should have the same diameter as
the surface element to ensure proper contact.
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cookware such as pressure cookers or deep-fat
fryers. All cookware must have flat bottoms and be
the correct size.
'RQRWSODFHZHWSDQVRQWKHJODVVFRRNWRS
'RQRWXVHZRNVZLWKVXSSRUWULQJVRQWKHJODVVFRRNWRS
8VHIODWERWWRPHGZRNVRQWKHJODVVFRRNWRS
849-2001133 Rev. 1
Element Cycling
USING THE COOKTOP: (OHPHQW &\FOLQJ 2SHUDWLQJ 7KH &RRNLQJ (OHPHQWV $GMXVW %XUQHU 6L]H
Surface elements will cycle on and off to maintain the
temperature you have selected. All radiant surface elements
have a temperature limiter that protects the glass cooktop
from getting too hot, this is normal. The temperature limiter
may cycle the elements off more frequently if:
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Operating The Cooking Elements
Adjust Burner Size
7XUQ %XUQHUV 2Q 7RXFK DQG KROG On/Off pad about
half a second. A chime can be heard with each touch to
any pad.
3RZHU OHYHO FDQ EH VHOHFWHG LQ DQ\ RI WKH IROORZLQJ ZD\V
1. Swipe the gray arc RQ WKH JUDSKLFV WR WKH GHVLUHG
power level, or;
2. Touch Anywhere along the gray arc, or;
3. Touch +or -pads to adjust power level, or;
4. Shortcut to Hi: Immediately after turning unit on, touch
the +pad, or;
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touch the -pad.
The burner ring size is adjustable on some elements.
The ring size can be selected by pressing the burner
ring graphic.
Gray Arc Swipe Area
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Single Surface
Element 'XDO 6XUIDFH
Element
Tri-Ring Surface
Element
49-2001133 Rev. 1 9
Selecting Cooktop Settings
USING THE COOKTOP: 7XUQ %XUQHUV 2II 6HOHFWLQJ &RRNWRS 6HWWLQJV +RZ 7R 6\QFKURQL]H /HIW (OHPHQWV
How To Synchronize Left Elements
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FRRNZDUH VL]H (DFK HOHPHQWEXUQHU RQ \RXU QHZ
cooktop has its own power levels ranging from low to
KLJK 3RZHU OHYHO VHWWLQJV QHFHVVDU\ IRU FRRNLQJ ZLOO YDU\
depending on the cookware being used, the type and
quantity of food, and the desired outcome. In general
use lower settings for melting, holding and simmering
and use higher settings for heating quickly, searing
and frying. When keeping foods warm confirm selected
setting is sufficient to maintain food temperature above
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Warm” are not recommended for melting.
Hi is the highest power level, designed for large quantity
rapid cooking and boiling. Hi will operate for a maximum
of 10 minutes. Hi may be repeated after the initial 10
minute cycle by pressing the +pad.
CAUTION 'R QRW SODFH DQ\
cookware, utensils or leave excess
water spills on control key pads. This
may result in unresponsive touch
pads and turning off the cooktop if
present for several seconds.
To Turn On
Hold the Sync Burners pad for about half a second
to connect the two burners. Operate either element as
described on page 7 to adjust power level.
To Turn Off
1. Touch the On/Off pad on either burner to turn off the
6\QF %XUQHUV
or
2. Touch the Sync Burners to turn both burners off.
Hi boiling quickly
frying
searing
reducing
simmering
holding
melting
Low
Turn Burner(s) Off
Touch On/Off pad for an individual burner or touch the
All Off pad.
10 49-2001133 Rev. 1
USING THE COOKTOP: &RRNWRS /RFNRXW .LWFKHQ 7LPHU +RW /LJKW ,QGLFDWRU
Cooktop Lockout
Kitchen Timer
Lock
Touch Control Lock pad for 3 seconds.
Unlock
Touch Control Lock pad again for 3 seconds.
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&RRNWRS /RFNRXW ORFNV RSHUDWLRQ RI WKH FRQWUROV
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To Turn On
Touch the Timer Select pad. Touch the +or -arrows
to choose the desired number of minutes. Timer
automatically starts 10 seconds after pad is touched, or
if the Timer Select SDG LW WRXFKHG 7KH ³21´ /(' ZLOO
appear automatically when timer is set.
To Turn Off
3UHVV DQG UHOHDVH WKH Timer Select pad to cancel timer,
or hold for 3 seconds. Alarm will sound continuously
when time is up until user turns timer off.
NOTE: 8VH WKH NLWFKHQ WLPHU WR PHDVXUH FRRNLQJ WLPH
or as a reminder. The kitchen timer does not control the
cooking elements. Timer turns off if there is no activity
for 30 seconds.
Hot Light Indicator
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HOHPHQW ZLOO JORZ ZKHQ WKH JODVV VXUIDFH LV KRW DQG ZLOO
remain on until the surface has cooled to a temperature
that is safe to touch.
Hot Surface
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49-2001133 Rev. 1 11
USING THE COOKTOP: :L)L &RPPLVVLRQLQJ %OXHWRRWK®3DLULQJ
WiFi Commissioning
Bluetooth®Pairing
Download the SmartHQ App
3UHVV WKH :L)L &RQQHFW SDG RQ \RXU FRRNWRS WR EHJLQ
pairing. On the SmartHQ App, select your appliance and
follow the instructions to complete the pairing.
Turning Off the WiFi
3UHVV DQG KROG WKH WiFi Connect and the All Off pads
for 3 seconds to de-commission the WiFi.
Pairing a Bluetooth®Device
3UHVV WKH %OXHWRRWK &RQQHFW SDG RQ WKH FRRNWRS 7KH
FRRNWRS ZLOO HQWHU 3DLU PRGH 7DS FRRNZDUH RU SUHVV
ChefConnect button on enabled microwave or hood
device. When connected, the cooktop will display
"donE".
Supported Devices How to Initiate Pairing
Hestan Cue fry pan Tap pan handle twice
Hestan Cue pot Tap pot handle twice
Removing Bluetooth®Devices
Tap and hold the Bluetooth Connect and All Off pads
for 3 seconds.
NOTE: Your unit cannot delete a single or specific
GHYLFH $OO RI \RXU SDLUHG GHYLFHV DUH FOHDUHG 'HYLFHV
you wish to use must be paired again.
12 49-2001133 Rev. 1
Custom Settings
3UHVV DQG KROG All Off pad for 3
seconds
2. To navigate through the Settings Menu, use the +
XS RU -GRZQ SDGV 6HOHFW D PHQX ZLWK WKH Timer
button. To go back, press the All Off pad.
3. To confirm a Menu selection, press the Timer pad.
4. To exit the Settings Menu, press the All Off pad from
the parent menu.
USING THE COOKTOP: 3UHFLVLRQ &RRNLQJ &XVWRP 6HWWLQJV
Precision Cooking
7KH 3UHFLVLRQ &RRNLQJ IHDWXUH DOORZV SUHFLVH WHPSHUDWXUH FRQWURO RI FHUWDLQ GHYLFHV IRU LPSURYHG UHVXOWV
Initiating a Precision Cooking Mode
3UHVV WKH Power On/Off pad on the desired element.
2. Tap Precision Cooking pad.
3. TAP COOKWARE legend will pulse. Activate
cookware and ensure cookware is on desired element.
3UHFLVLRQ &RRNLQJ 'HJUHHV OHJHQG ZLOO WXUQ RQ 8VH
slider or + and - pads to adjust temperature.
5. Cooktop will display target temperature and
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target temperature has been reached.
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Setting Menu
49-2001133 Rev. 1 13
Custom Settings (cont.)
Settings Menu Chart
Feature Menu 'HIDXOW Options Requirements
1Factory
Settings • "YES" : Clears customized settings and restores
defaults
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the user back to the main menu.
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&RRNWRS&RQWURO/RFNRXW
• "Auto" :In addition to the standard lock behavior
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if no burner or timer has been active for 600 seconds
as well as there has been no key press for 600
seconds.
3/('/LJKW
/HYHO • Hi = 100% brightness
• rEG = 80% brightness
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4%XWWRQ
Volume • "Hi" : All touch key sounds activated at 100%
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SDUDPHWULFLGHDOO\RIKLJK
• "OFF" : All touch key sounds off.
• The sound settings shall not affect alarm tone output
levels.
5Timer Alarm
Volume +L7KH'$&OHYHOVKDOOEHGHILQHGLQSDUDPHWULF
7KHSURGXFWOHYHOH[SHFWDWLRQLVWRDFKLHYHG%#
PHWHUVIURPFRRNWRSG%#PHWHUIURPFRRNWRS
/R7KH'$&OHYHOVKDOOEHGHILQHGLQSDUDPHWULF
7KHSURGXFWOHYHOH[SHFWDWLRQLVWRDFKLHYHG%#
meter from cooktop.
6Timer End
Tone • "Cont" " Timer tone plays continuously until the user
acknowledges the timer and tone.
E((37KHWLPHUHQGWRQHLVSOD\HGRQO\RQFH
7Temperature
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USING THE COOKTOP: Custom Settings
14 49-2001133 Rev. 1
Griddle (optional accessory)
Using the Griddle
CAUTION Burn Hazard
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griddle when it is cool and all surface units are off. Use oven mitts if you will touch the griddle while
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Ŷ 3ODFH DQG UHPRYH WKH JULGGOH RQO\ ZKHQ JULGGOH LV FRRO DQG DOO VXUIDFH EXUQHUV DUH WXUQHG 2II
%HIRUH XVLQJ WKLV FRRNZDUH IRU WKH ILUVW WLPH ZDVK LW WR PDNH VXUH LW LV FOHDQ 7KHQ VHDVRQ LW OLJKWO\ UXEELQJ FRRNLQJ
oil onto the cooking surface.
How To Place The Griddle
IMPORTANT: Always place and use your griddle at the
designated location on the cooktop.
IMPORTANT NOTES:
Ŷ Clean the griddle with a sponge and mild detergent
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pads or steel wool.
Ŷ Avoid cooking extremely greasy foods and be careful
of grease spillover while cooking.
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when it is not in use. The griddle can become heated
when using the surrounding surface units.
Ŷ Avoid using metal utensils with sharp points or rough
HGJHV ZKLFK PLJKW GDPDJH WKH JULGGOH 'R QRW FXW
foods on the griddle.
Ŷ 'R QRW XVH FRRNZDUH DV D VWRUDJH FRQWDLQHU IRU IRRG RU
RLO 3HUPDQHQW VWDLQLQJ DQGRU FUD]H OLQHV FRXOG UHVXOW
Ŷ Your griddle will discolor over time with use.
Ŷ 'R QRW FOHDQ WKH JULGGOH LQ D VHOIFOHDQLQJ RYHQ
Ŷ Always allow the cookware to cool before immersing
in water.
Ŷ 'R QRW RYHUKHDW WKH JULGGOH
Griddle Operation
To turn on the surface units for the entire griddle, use
WKH 6\QF %XUQHU FRQWURO IHDWXUH 7RXFK WKH Sync Burner
pad and then adjust power level to desired setting as
described on page 9.
Type of Food Cook Setting
Warming Tortillas 0HG/R
3DQFDNHV 0HG/R
Hamburgers Med
Fried Eggs 0HG/R
%UHDNIDVW 6DXVDJH /LQNV Med
+RW 6DQGZLFKHV VXFK DV *ULOOHG &KHHVH 0HG/R
Griddle settings are intended to be a guideline and may need to be
adjusted based on individual cooking preferences.
USING THE COOKTOP: *ULGGOH RSWLRQDO DFFHVVRU\
49-2001133 Rev. 1 15
CARE AND CLEANING: Cleaning the Glass Cooktop
Cleaning the Glass Cooktop
To maintain and protect the surface of your glass cooktop,
follow these steps:
%HIRUHXVLQJWKHFRRNWRSIRUWKHILUVWWLPHFOHDQLW
with a ceramic cooktop cleaner. This helps protect the
top and makes cleanup easier.
2. Regular use of a ceramic cooktop cleaner will help
keep the cooktop looking new.
3. Shake the cleaning cream well. Apply a few drops of
a ceramic cooktop cleaner directly to the cooktop.
8VHDSDSHUWRZHORUDQRQVFUDWFKFOHDQLQJSDGIRU
ceramic cooktops to clean the entire cooktop surface.
8VHDGU\FORWKRUSDSHUWRZHOWRUHPRYHDOOFOHDQLQJ
UHVLGXH1RQHHGWRULQVH
NOTE:,WLVYHU\LPSRUWDQWWKDW\RX'2127KHDWWKH
cooktop until it has been cleaned thoroughly.
Burned-On Residue
NOTE:'$0$*(WR\RXUJODVVVXUIDFHPD\RFFXULI\RX
use scrub pads other than those recommended.
1. Allow the cooktop to cool.
2. Spread a few drops of a ceramic cooktop cleaner on
the entire burned residue area.
8VLQJDQRQVFUDWFKFOHDQLQJSDGIRUFHUDPLF
cooktops, rub the residue area, applying pressure as
needed.
4. If any residue remains, repeat the steps listed above
as needed.
5. For additional protection, after all residue has been
removed, polish the entire surface with a ceramic
cooktop cleaner and a paper towel.
Heavy, Burned-On Residue
1. Allow the cooktop to cool.
8VHDVLQJOHHGJHUD]RUEODGHVFUDSHUDWDSSUR[LPDWHO\
a 45° angle against the glass surface and scrape the
soil. It will be necessary to apply pressure to the razor
scraper in order to remove the residue.
3. After scraping with the razor scraper, spread a few
drops of a ceramic cooktop cleaner on the entire burned
UHVLGXHDUHD8VHDQRQVFUDWFKFOHDQLQJSDGWRUHPRYH
any remaining residue.
4. For additional protection, after all residue has been
removed, polish the entire surface with a ceramic
cooktop cleaner and a paper towel.
Clean your cooktop after each
VSLOO8VHDFHUDPLFFRRNWRS
cleaner.
Ceramic
Cooktop
Cleaner
The ceramic cooktop scraper and all recommended supplies
DUHDYDLODEOHWKURXJKRXU3DUWV&HQWHU6HHLQVWUXFWLRQVXQGHU
³$VVLVWDQFH$FFHVVRULHV´VHFWLRQ
NOTE:'RQRWXVHDGXOORUQLFNHGEODGH
8VHDQRQVFUDWFKFOHDQLQJSDGIRU
ceramic cooktops.
For cleaning videos and
instructions, scan the QR code
with your device.
16 49-2001133 Rev. 1
Cleaning the Glass Cooktop (Cont.)
Metal Marks and Scratches
%HFDUHIXOQRWWRVOLGHSRWVDQGSDQVDFURVV\RXU
cooktop. It will leave metal markings on the cooktop
surface.
These marks are removable using a ceramic cooktop
cleaner with a non-scratch cleaning pad for ceramic
cooktops.
2. If pots with a thin overlay of aluminum or copper
are allowed to boil dry, the overlay may leave black
discoloration on the cooktop.
This should be removed immediately before heating
again or the discoloration may be permanent.
NOTE: Carefully check the bottom of pans for roughness
that would scratch the cooktop.
%HFDUHIXOQRWWRSODFHDOXPLQXPEDNLQJVKHHWVRU
aluminum frozen entrée containers on a hot cooktop
surface. It will leave shiny dots or markings on the
cooktop surface. These markings are permanent and
cannot be cleaned off.
Damage from Sugary Spills and Melted Plastic
Special care should be taken when removing hot substances to avoid permanent damage of the glass surface.
6XJDU\VSLOORYHUVVXFKDVMHOOLHVIXGJHFDQG\V\UXSVRUPHOWHGSODVWLFVFDQFDXVHSLWWLQJRIWKHVXUIDFHRI\RXU
FRRNWRSQRWFRYHUHGE\WKHZDUUDQW\XQOHVVWKHVSLOOLVUHPRYHGZKLOHVWLOOKRW6SHFLDOFDUHVKRXOGEHWDNHQZKHQ
removing hot substances.
%HVXUHWRXVHDQHZVKDUSUD]RUVFUDSHU
'RQRWXVHDGXOORUQLFNHGEODGH
1. Turn off all surface units. Remove hot pans.
2. Wearing an oven mitt:
D8VHDVLQJOHHGJHUD]RUEODGHVFUDSHUWRPRYH
the spill to a cool area on the cooktop.
b. Remove the spill with paper towels.
3. Any remaining spillover should be left until the surface
of the cooktop has cooled.
'RQ¶WXVHWKHVXUIDFHXQLWVDJDLQXQWLODOORIWKH
residue has been completely removed.
NOTE: If pitting or indentation in the glass surface has
already occurred, the cooktop glass will have to be
replaced. In this case, service will be necessary.
CARE AND CLEANING:&OHDQLQJWKH*ODVV&RRNWRSTROUBLESHOOTING TIPS
7URXEOHVKRRWLQJ7LSV ... %HIRUH\RXFDOOIRUVHUYLFH
Save time and money! Review the charts on the following pages first and you may not need to call for service. If an
error occurs in the control operation, a fault code will flash in the display. Record the error code and call for service.
Check out self-help videos and FAQ at GEAppliances.com/support.
3UREOHP 3RVVLEOH&DXVH What To Do
Surface elements will not
PDLQWDLQDUROOLQJERLORU
cooking is slow
,PSURSHUFRRNZDUHEHLQJXVHG 8VHSDQVWKDWDUHDEVROXWHO\IODWDQGPDWFK
the diameter of the surface unit selected.
Surface elements do not
work properly Cooktop controls improperly set. Check to be sure the correct control is set for
the surface element you are using.
Power arc ON
LQGLFDWRUEOLQNLQJ
RUFRQWUROORFNSDGVKDYHEHHQWRXFKHG
EHIRUHDQHOHPHQWLVWXUQHGRQ
See the Operating the Cooking Elements
section.
Scratches on cooktop
glass surface ,QFRUUHFWFOHDQLQJPHWKRGVEHLQJXVHG 8VHUHFRPPHQGHGFOHDQLQJSURFHGXUHV6HH
the Cleaning the glass cooktop section.
&RRNZDUHZLWKURXJKERWWRPVEHLQJXVHGRU
FRDUVHSDUWLFOHVVDOWRUVDQGZHUHEHWZHHQ
the cookware and the surface of the cooktop.
&RRNZDUHKDVEHHQVOLGDFURVVWKHFRRNWRS
surface.
To avoid scratches, use the recommended
cleaning procedures. Make sure bottoms
of cookware are clean before use, and use
cookware with smooth bottoms.
49-2001133 Rev. 1 17
TROUBLESHOOTING TIPS
7URXEOHVKRRWLQJ7LSV ... %HIRUH\RXFDOOIRUVHUYLFH
3UREOHP 3RVVLEOH&DXVH What To Do
Areas of discoloration on
the cooktop )RRGVSLOORYHUVQRWFOHDQHGEHIRUHQH[WXVH See the Cleaning the glass cooktop section.
Hot surface on a model with a light-colored
glass cooktop. This is normal. The surface may appear
discolored when it is hot. This is temporary
and will disappear as the glass cools.
Plastic melted to the
surface Hot cooktop came into contact with plastic
placed on the hot cooktop. See the Glass surface – potential for
permanent damage section in the Cleaning
the glass cooktop section.
Pitting (or indentation) of
the cooktop +RWVXJDUPL[WXUHVSLOOHGRQWKHFRRNWRS Call a qualified technician for replacement.
Unresponsive keypad Keypad is dirty. Clean the keypad.
$IXVHLQ\RXUKRPHPD\EHEORZQRUWKH
FLUFXLWEUHDNHUWULSSHG Replace the fuse or reset the circuit breaker.
2EMHFWVXFKDVXWHQVLORUGHEULVLVRQWKH
control interface. Remove object from control interface.
Liquid is on the control interface. Wipe control interface to remove liquid.
3UHFLVLRQ&RRNLQJEXWWRQ
EHHSVHUURUWRQHZKHQ
pressed one time
There is no precision cooking device paired,
VR\RXDUHXQDEOHWRVWDUWDSUHFLVLRQ
cooking mode.
Connect a precision cooking device.
Pan won't pair or activate
when tapping handle Tapping force is too light. 'RXEOHWDSWKHSDQZLWKILUPWDSVRUNQRFN
on the black plastic endcap.
Battery in pan is low or dead. Replace AAA battery, installing with positive
end out of handle.
Using different pan hardware. Check that your pan has a black endcap that
XQVFUHZVIURPWKHHQGRIWKHKDQGOH3DQV
with an oval module reading "Hestan Cue®"
will not work with GEA appliances.
([SHULHQFLQJSHUIRUPDQFH
or minor technical issues
including seeing 20°F or
100°F as set temperature
Old unit or pan software. Connect your unit to the SmartHQ app and
update unit software. Connect your unit and
pan to the Hestan Smart Cooking app and
update pan software.
The unit cancelled my
precision cooking mode Battery in device is low or dead. Replace AAA battery in pan, or charge probe.
Old unit or pan software. Connect your unit to the SmartHQ app and
update unit software. Connect your unit and
pan to the Hestan Smart Cooking app and
update pan software.
Your precision cooking device has gone out
of range. This could indicate a problem with the device.
If the problem persists, please contact the
device manufacturer.
Your precision cooking device had a
computation malfunction.
The unit lost communication with your
precision cooking device. This could indicate a problem with the device
or the unit. If the problem persists, please
contact the device or unit manufacturer.
Some cooking techniques and set
WHPSHUDWXUHVLQFRPELQDWLRQPD\WULJJHUD
fault in the temperature sensing algorithm.
Re-start the precision cooking mode and if
problem persists under the same conditions
but is not consistent in other use cases,
contact the unit manufacturer.
8QDEOHWRUHDFKVHW
temperature in Precision
Cooking Mode
%RLOLQJZDWHURUFRRNLQJOLTXLGEDVHG
foods at high temperatures will result
in temperature stalls close to the set
temperature.
8VHWHPSHUDWXUHVHWWLQJVIRUSDQIU\LQJ
sautéing, and searing when using Hestan Cue
FRRNZDUHRUEXLOWLQFRQYHQWLRQDO3UHFLVLRQ
&RRNWRS6HQVRU7KH3UHFLVLRQ&RRNLQJ
3UREHDFFHVVRU\FDQEHXVHGWRFRQWUROOLTXLG
temperatures between 100-200° F for slow
cooking, simmering, and advanced cooking
techniques like Sous Vide.
18 49-2001133 Rev. 1
GEAppliances.com
All warranty service is provided by our Factory Service Centers, or an authorized Customer Care®technician. To schedule
service online, visit us at GEAppliances.com/serviceRUFDOO*($SSOLDQFHVDW*(&$5(63OHDVH
have your serial number and your model number available when calling for service.
Servicing your appliance may require the use of the onboard data port for diagnostics. This gives a GEAppliances factory
service technician the ability to quickly diagnose any issues with your appliance and helps GE Appliances improve its
products by providing GE Appliances with information on your appliance. If you do not want your appliance data to be
sent to GE Appliances, please advise your technician not to submit the data to GE Appliances at the time of service.
What GE Appliances will not cover:
ŶService trips to your home to teach you how to use
the product.
Ŷ ,PSURSHULQVWDOODWLRQGHOLYHU\RUPDLQWHQDQFH
Ŷ )DLOXUHRIWKHSURGXFWLILWLVDEXVHGPLVXVHG
modified or used for other than the intended purpose
or used commercially.
Ŷ 'DPDJHWRWKHJODVVFRRNWRSFDXVHGE\XVHRI
cleaners other than the recommended cleaning
creams and pads.
Ŷ 'DPDJHWRWKHJODVVFRRNWRSFDXVHGE\KDUGHQHG
spills of sugary materials or melted plastic that are
not cleaned according to the directions in the
Owner’s Manual.
Ŷ 5HSODFHPHQWRIKRXVHIXVHVRUUHVHWWLQJRIFLUFXLW
breakers.
Ŷ 'DPDJHWRWKHSURGXFWFDXVHGE\DFFLGHQWILUH
floods or acts of God.
Ŷ ,QFLGHQWDORUFRQVHTXHQWLDOGDPDJHFDXVHGE\
possible defects with this appliance.
Ŷ 'DPDJHFDXVHGDIWHUGHOLYHU\
Ŷ 3URGXFWQRWDFFHVVLEOHWRSURYLGHUHTXLUHGVHUYLFH
Ŷ 6HUYLFHWRUHSDLURUUHSODFHOLJKWEXOEVH[FHSWIRU
/('ODPSV
Ŷ (IIHFWLYH-DQXDU\FRVPHWLFGDPDJHWRWKH
glass cooktop such as, but not limited to, chips,
scratches, or baked on residue not reported within 90
days of installation.
Ŷ (IIHFWLYH-DQXDU\
damage to the glass cooktop
due to impact or misuse. See
example.
EXCLUSION OF IMPLIED WARRANTIES
<RXUVROHDQGH[FOXVLYHUHPHG\LVSURGXFWUHSDLUDVSURYLGHGLQWKLV/LPLWHG:DUUDQW\$Q\LPSOLHGZDUUDQWLHV
including the implied warranties of merchantability or fitness for a particular purpose, are limited to one year or
the shortest period allowed by law.
This limited warranty is extended to the original purchaser and any succeeding owner for products purchased for home
XVHZLWKLQWKH86$,IWKHSURGXFWLVORFDWHGLQDQDUHDZKHUHVHUYLFHE\D*($SSOLDQFHV$XWKRUL]HG6HUYLFHULVQRW
available, you may be responsible for a trip charge or you may be required to bring the product to an Authorized GE
Appliances Service location for service. In Alaska, the limited warranty excludes the cost of shipping or service calls to
your home.
Some states do not allow the exclusion or limitation of incidental or consequential damages. This limited warranty
gives you specific legal rights, and you may also have other rights which vary from state to state. To know what your
legal rights are, consult your local or state consumer affairs office or your state’sAttorney General.
Warrantor: GE Appliances, aHaier company
/RXLVYLOOH.<
/RXLVYLOOH.<([WHQGHG:DUUDQWLHV3XUFKDVHD*($SSOLDQFHVH[WHQGHGZDUUDQW\DQGOHDUQDERXW
special discounts that are available while your warranty is still in effect. You can purchase it online anytime at
*($SSOLDQFHVFRPH[WHQGHGZDUUDQW\
or call 800.626.2224 during normal business hours. GE Appliances Service will still be there after your warranty expires.
For the period of GE Appliances will replace
One year
From the date of the
original purchase
Any partRIWKHFRRNWRSZKLFKIDLOVGXHWRDGHIHFWLQPDWHULDOVRUZRUNPDQVKLS'XULQJ
this limited one-year warranty, GE Appliances will provide, free of charge, all labor and
in-home service to replace the defective part.
6WDSOH\RXUUHFHLSWKHUH3URRIRIWKHRULJLQDOSXUFKDVH
date is needed to obtain service under the warranty. LIMITED WARRANTY
GE Appliances Electric Cooktop Warranty
49-2001133 Rev. 1 19
ACCESSORIES
Looking For Something More?
GE Appliances offers a variety of accessories to
LPSURYH\RXUFRRNLQJDQGPDLQWHQDQFHH[SHULHQFHV
Refer to the Consumer Support page for phone numbers
and website information.
The following products and more are available:
Accessories
Parts
Griddle
6WDLQOHVV6WHHO&OHDQHUDQG3ROLVKHU
20 49-2001133 Rev. 1
3ULQWHGLQWKH8QLWHG6WDWHV
Consumer Support
CONSUMER SUPPORT
*($SSOLDQFHV:HEVLWH
Have a question or need assistance with your appliance? Try the GE Appliances Website 24 hours a day, any day
of the year! You can also shop for more great GE Appliances products and take advantage of all our on-line support
VHUYLFHVGHVLJQHGIRU\RXUFRQYHQLHQFH,QWKH86GEAppliances.com In Canada: GEAppliances.ca
Register Your Appliance
Register your new appliance on-line at your convenience! Timely product registration will allow for enhanced
communication and prompt service under the terms of your warranty, should the need arise. You may also mail in
the pre-printed registration card included in the packing material.
,QWKH86GEAppliances.com/register
In Canada: geappliances.ca/after-sales-support
Schedule Service
Expert GE Appliances repair service is only one step away from your door. Get on-line and schedule your service at
\RXUFRQYHQLHQFHDQ\GD\RIWKH\HDU,QWKH86GEAppliances.com/service
or call 800.432.2737 during normal business hours.
In Canada: geappliances.ca/after-sales-support or call 800.561.3344
([WHQGHG:DUUDQWLHV
3XUFKDVHD*($SSOLDQFHVH[WHQGHGZDUUDQW\DQGOHDUQDERXWVSHFLDOGLVFRXQWVWKDWDUHDYDLODEOHZKLOH\RXU
warranty is still in effect. You can purchase it on-line anytime. GE Appliances Services will still be there after your
ZDUUDQW\H[SLUHV,QWKH86*($SSOLDQFHVFRPH[WHQGHGZDUUDQW\
or call 800.626.2224 during normal business hours.
In Canada: JHDSSOLDQFHVFDSXUFKDVHH[WHQGHGZDUUDQW\ or call 800.290.9029
Remote Connectivity
)RUDVVLVWDQFHZLWKZLUHOHVVQHWZRUNFRQQHFWLYLW\IRUPRGHOVZLWKUHPRWHHQDEOH
visit our website at GEAppliances.com/connect or call 800.220.6899
in Canada: geappliances.ca/connected-appliances or call 800.220.6899
Parts and Accessories
Individuals qualified to service their own appliances can have parts or accessories sent directly to their homes
9,6$0DVWHU&DUGDQG'LVFRYHUFDUGVDUHDFFHSWHG2UGHURQOLQHWRGD\KRXUVHYHU\GD\
,QWKH86GEApplianceparts.com or by phone at 877.959.8688 during normal business hours.
,QVWUXFWLRQVFRQWDLQHGLQWKLVPDQXDOFRYHUSURFHGXUHVWREHSHUIRUPHGE\DQ\XVHU2WKHUVHUYLFLQJ
JHQHUDOO\VKRXOGEHUHIHUUHGWRTXDOLILHGVHUYLFHSHUVRQQHO&DXWLRQPXVWEHH[HUFLVHGVLQFHLPSURSHU
servicing may cause unsafe operation.
Customers in Canada should consult the yellow pages for the nearest Mabe service center, visit our website at
geappliances.ca/parts-filters-accessories or call 800.661.1616.
Contact Us
If you are not satisfied with the service you receive from GE Appliances, contact us on our Website with all the
details including your phone number, or write to:
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GEAppliances.com/contact
,Q&DQDGD'LUHFWRU&RQVXPHU5HODWLRQV0DEH&DQDGD,QF_6XLWH)DFWRU\/DQH_0RQFWRQ1%(&0
GEAppliances.ca/en/contact-us
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