GE PHP9030 User manual

Write the model and serial
numbers here:
Model #_________________
Serial # _________________
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under the cooktop.
OWNER’S MANUAL
COOKTOP
Electronic Induction
49-2000977 Rev. 1 11-21 GEA
PHP9030
PHP9036
GE is a trademark of the General Electric Company. Manufactured under trademark license.
ENGLISH/FRANÇAIS/ESPAÑOL
SAFETY INFORMATION .......... 3
USING THE COOKTOP
Cooktop Features....................... 6
Operating The Cooking Elements ......... 7
Turn Burner(s) Off ...................... 7
Selecting Cooktop Settings .............. 8
How To Synchronize Left Elements ....... 8
Power Sharing.......................... 9
Cooktop Lockout ....................... 9
Timer ................................. 9
Hot Light Indicator......................10
Pan Detection Removal..................10
How Induction Cooking Works ...........11
Cooking Noise .........................11
Choosing The Correct
Cookware To Use .....................12
Griddle (optional accessory) .............14
CARE AND CLEANING
Cleaning the Glass Cooktop ..............15
TROUBLESHOOTING TIPS........17
LIMITED WARRANTY .............18
ACCESSORIES .....................19
CONSUMER SUPPORT ...........20

249-2000977 Rev. 1
THANK YOU FOR MAKING GE APPLIANCES A PART OF YOUR HOME.
Whether you grew up with GE Appliances, or this is your first, we’re happy to have you in the family.
We take pride in the craftsmanship, innovation and design that goes into every GE Appliances
product, and we think you will too. Among other things, registration of your appliance ensures that we
can deliver important product information and warranty details when you need them.
Register your GE appliance now online. Helpful websites and phone numbers are available in the
Consumer Support section of this Owner’s Manual. You may also mail in the pre-printed registration
card included in the packing material.

49-2000977 Rev. 13
READ AND SAVE THESE INSTRUCTIONS
IMPORTANT SAFETY INFORMATION
READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE
SAFETY INFORMATION
WARNING Read all safety instructions before using the product. Failure to follow these instructions may result
in fire, electrical shock, serious injury or death.
WARNING GENERAL SAFETY INSTRUCTIONS
■ Usethiscooktoponlyforitsintendedpurposeas
described in this Owner’s Manual.
■ Besureyourcooktopisproperlyinstalledand
grounded by a qualified installer in accordance with
the provided installation instructions.
■ Donotattempttorepairorreplaceanypartofyour
cooktop unless it is specifically recommended in this
manual. All other servicing should be performed by
a qualified technician.
■ Beforeperforminganyservice,unplugthecooktop
or disconnect the power supply at the household
distribution panel by removing the fuse or switching
off the circuit breaker.
■ Donotleavechildrenalone—childrenshouldnot
be left alone or unattended in an area where the
cooktop is in use. They should never be allowed to
climb, sit or stand on any part of the cooktop.
■
CAUTION
Donotstoreitemsofinterestto
childrenabovethecooktop—childrenclimbingonthe
cooktop to reach items could be seriously injured.
■ Useonlydrypotholders—moistordamppot
holders on hot surfaces may result in burns from
steam.Donotletpotholderstouchhotsurface
unitsorheatingelements.Donotuseatowelor
other bulky cloth in place of pot holders.
■ Neveruseyourcooktopforwarmingorheatingthe
room.
■ Donottouchsurfaceelements.Thesesurfaces
may be hot enough to burn even though they are
darkincolor.Duringandafteruse,donottouch,
or let clothing or other flammable materials contact
the surface elements or areas nearby the surface
elements; allow sufficient time for cooling first.
■ Potentiallyhotsurfacesincludethecooktopand
areas facing the cooktop.
■ Donotheatunopenedfoodcontainers.Pressure
could build up and the container could burst,
causing an injury.
■ Cookmeatandpoultrythoroughly—meattoatleast
an internal temperature of 160°F and poultry to at
least an internal temperature of 180°F. Cooking
to these temperatures usually protects against
foodborne illness.
WARNING KEEP FLAMMABLE MATERIALS AWAY FROM THE COOKTOP
Failure to do so may result in fire or personal injury.
■ Donotstoreoruseflammablematerialsnear
the cooktop, including paper, plastic, pot holders,
linens, wall coverings, curtains, drapes and gasoline
or other flammable vapors and liquids.
■ Neverwearloose-fittingorhanginggarmentswhile
using the cooktop. These garments may ignite if
they contact hot surfaces causing severe burns.
■ Donotletcookinggreaseorotherflammable
materials accumulate in or near the cooktop.
Grease on the cooktop may ignite.

449-2000977 Rev. 1
SAFETY INFORMATION
READ AND SAVE THESE INSTRUCTIONS
IMPORTANT SAFETY INFORMATION
READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE
WARNING COOKTOP SAFETY INSTRUCTIONS
■ Intheeventofafire,donotusewaterorgreaseon
fires.Neverpickupaflamingpan.Turnthecontrols
off. Smother a flaming pan on a surface unit by
covering the pan completely with a well-fitted lid,
cookiesheetorflattray.Useamulti-purposedry
chemical or a foam-type fire extinguisher.
■ Neverleavethesurfaceunitsunattendedatmedium
orhighheatsettings.Boiloverscausesmokingand
greasy spillovers that may catch on fire.
■ Neverleaveoilunattendedwhilefrying.Ifallowed
to heat beyond its smoking point, oil may ignite
resulting in fire that may spread to surrounding
cabinets.Useadeepfatthermometerwhenever
possible to monitor oil temperature.
■ Toavoidspilloverandfire,useaminimumamount
of oil when shallow pan-frying and avoid cooking
frozen foods with excessive amounts of ice.
■ Usetheproperpansize-selectcookwarehaving
flat bottoms large enough to cover the surface
heating element. The use of undersized cookware
will expose a portion of the surface unit to direct
contactandmayresultinignitionofclothing.Proper
relationship of cookware to surface unit will also
improve efficiency.
■ Tominimizethepossibilityofburns,ignitionof
flammable materials and spillage, the handle of a
container should be turned toward the center of the
range without extending over nearby surface units.
WARNING INDUCTION COOKTOP SAFETY INSTRUCTIONS
■ Usecarewhentouchingthecooktop.Theglass
surface of the cooktop will retain heat after the
controls have been turned off.
■ Donotcookonabrokencooktop.Iftheglass
cooktop should break, cleaning solutions and
spillovers may penetrate the broken cooktop and
create a risk of electric shock. Contact a qualified
technician immediately.
■ Avoidscratchingtheglasscooktop.Thecooktop
can be scratched with items such as knives, sharp
instruments, rings or other jewelry, and rivets on
clothing.
■ Donotplaceorstoreitemsthatcanmeltorcatch
fire on the glass cooktop, even when it is not being
used.Ifthecooktopisinadvertentlyturnedon,they
may ignite. Heat from the cooktop or oven vent after
it is turned off may cause them to ignite also.
■ Useaceramiccooktopcleanerandnon-scratch
cleaning pad to clean the cooktop. Wait until the
cooktop cools and the indicator light goes out
before cleaning. A wet sponge or cloth on a hot
surface can cause steam burns. Some cleaners can
produce noxious fumes if applied to a hot surface.
Read and follow all instructions and warnings on the
cleaning cream label. NOTE: Sugary spills are an
exception. They should be scraped off while still hot
using an oven mitt and a scraper. See the Cleaning
the glass cooktop section for detailed instructions.
■
CAUTION
Personswithapacemakeror
similar medical device should exercise caution when
using or standing near an induction cooktop while it
is in operation. The electromagnetic field may affect
the working of the pacemaker or similar medical
device.Itisadvisabletoconsultyourdoctoror
the pacemaker manufacturer about your particular
situation.

49-2000977 Rev. 15
READ AND SAVE THESE INSTRUCTIONS
IMPORTANT SAFETY INFORMATION
READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE
WARNING RADIO FREQUENCY INTERFERENCE
This unit has been tested and found to comply with the
limitsforaclassBdigitaldevice,pursuanttoPart18
of the FCC rules. These limits are designed to provide
reasonable protection against harmful interference in
a residential installation. This unit generates, uses and
can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may
cause harmful interference to radio communications.
However, there is no guarantee that interference
willnotoccurinaparticularinstallation.Ifthisunit
does cause harmful interference to radio or television
reception, which can be determined by turning the unit
off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
■ Reorientorrelocatethereceivingantennae.
■ Increasethedistancebetweentheunitand
receiver.
■ Connecttheunitintoanoutletoracircuitdifferent
from that to which the receiver is connected.
SAFETY INFORMATION
How to Remove Protective Shipping Film and Packaging Tape
Carefully grasp a corner of the protective shipping film
with your fingers and slowly peel it from the appliance
surface.Donotuseanysharpitemstoremovethefilm.
Remove all of the film before using the appliance for the
first time.
To assure no damage is done to the finish of the
product, the safest way to remove the adhesive from
packaging tape on new appliances is an application of
a household liquid dishwashing detergent. Apply with a
soft cloth and allow to soak.
NOTE: Theadhesivemustberemovedfromallparts.It
cannot be removed if it is baked on.
Consider recycling options for your appliance packaging
material.
PROPER DISPOSAL OF YOUR APPLIANCE
DisposeoforrecycleyourapplianceinaccordancewithFederalandLocalRegulations.Contactyourlocal
authorities for the environmentally safe disposal or recycling of your appliance.

649-2000977 Rev. 1
Throughout this manual, features and appearance may vary from your model.
Cooktop Features
USING THE COOKTOP: Cooktop Features
1. Cooking Element(s): See page 7.
2. Element On/Off: See page 7.
3. Sync Burners: See page 8.
4. All Off: See page 7.
5. Lock: See page 9.
6. Timer On/Off: See page 9.
7. Display: See page 9.
8. Start Timer: See page 9.
2
UserInterfaceControls
UserInterfaceControls
30” wide cooktop
36” wide cooktop
53 8 7 46
2
3 6 48 7 5
1
1

49-2000977 Rev. 17
USING THE COOKTOP:OperatingTheCookingElements/TurnBurner(s)Off
Operating The Cooking Elements
Turn Burner(s) Off
TurnBurner(s)On:TouchandholdOn/Off pad about
half a second. A chime can be heard with each touch to
any pad.
Powerlevelcanbeselectedinthefollowingways:
1. Touch +or –pads to adjust power level, or;
2. ShortcuttoHi:Immediatelyafterturninguniton,touch
the +pad, or;
3. ShortcuttoLow:Immediatelyafterturninguniton,
touch the -pad.
Touch On/Off pad for an individual burner or touch the
All Off pad.

849-2000977 Rev. 1
USING THE COOKTOP: SelectingCooktopSettings/HowToSynchronizeLeftElements
Selecting Cooktop Settings
How To Synchronize Left Elements
Choose the element/burner that is best fit to the
cookware size. Each element/burner on your new
cooktop has its own power levels ranging from low to
high.Powerlevelsettingsnecessaryforcookingwillvary
depending on the cookware being used, the type and
quantityoffood,andthedesiredoutcome.Ingeneraluse
lower settings for melting, holding and simmering and
use higher settings for heating quickly, searing and frying.
When keeping foods warm confirm selected setting is
sufficient to maintain food temperature above 140°F.
Largerelementsandelementsmarked“KeepWarm”are
not recommended for melting.
Hi is the highest power level, designed for large quantity
rapid cooking and boiling. Hi will operate for a maximum
of 10 minutes. Hi may be repeated after the initial 10
minute cycle by pressing the +pad.
CAUTION
Donotplaceanycookware,utensilsor
leave excess water spills on control key pads. This may
result in unresponsive touch pads and turning off the
cooktop if present for several seconds.
To Turn On
Hold the Sync Burners pad for about half a second
to connect the two burners. Operate either element as
described on page 7 to adjust power level.
To Turn Off
1. Touch the On/Off pad on either burner to turn off the
SyncBurners.
or
2. Touch the Sync Burners to turn both burners off.
Hi
boiling quickly
frying
searing
reducing
simmering
holding
melting
Low

49-2000977 Rev. 19
USING THE COOKTOP:PowerSharing/CooktopLockout/Timer
Power Sharing
Cooktop Lockout
Timer
A 36” cooktop has 3 cooking zones and a 30” cooktop
has2cookingzones.Iftwoelementsinthesamezone
are in use and at least one element is at the maximum
powerlevel(Hi),theHisettingwilloperateatareduced
powerlevel.Notethatthedisplaywillnotchange.Thisis
how power is shared between two elements in the same
cooking zone.
Lock
Hold control lock pad for 3 seconds.
Unlock
Hold control lock pad.
To Turn On
Touch the Timer On/Off pad. Touch the +or -pads to
choosethedesirednumberofminutes.PresstheStart
Timer pad to start timer.
To Turn Off
Hold Timer On/Off pad to cancel timer.
NOTE:Usethekitchentimertomeasurecookingtime
or as a reminder. The kitchen timer does not control the
cooking elements. Timer turns off if there is no activity
for 30 seconds.
30” Wide cooktop. 36” Wide cooktop.
LeftZone RightZoneCenterZoneLeftZone RightZone
CooktopLockout:locksoperationofthecontrols

10 49-2000977 Rev. 1
USING THE COOKTOP:HotLightIndicator/PanDetectionRemoval
Hot Light Indicator
Ahotsurfaceindicatorlight(oneforeachcooking
element)willglowwhentheglasssurfaceishotandwill
remain on until the surface has cooled to a temperature
that is safe to touch.
Hot Surface
IndicatorLight
Pan Detection Removal
When a pan is removed from the cooktop surface,
burnerlevelturnsoff;On/OFFpadstartstoblink.Ifa
pan is not detected for 25 seconds, the control turns off
automatically, lights turn off.
On/OFF pad blinks

49-2000977 Rev. 111
USING THE COOKTOP: HowInductionCookingWorks/CookingNoise
How Induction Cooking Works
Cooking Noise
The magnetic fields induce a small current in the pan.
The pan acts as a resistor, which produces heat, much
like a radiant coil.
The cooking surface itself does not heat. Heat is
produced in the cooking pan, and cannot be generated
until a pan is placed on the cooking surface.
When the element is activated, the pan begins to heat
immediately and in turn heats the contents of the pan.
Magnetic induction cooking requires the use of cookware
madeofferrousmetals—metalstowhichmagnetswill
stick, such as iron or steel.
Usepansthatfittheelementsize.Thepanmust
be large enough for the safety sensor to activate an
element.
The cooktop will not operate if a very small steel or iron
utensil(lessthantheminimumsizeacrossthebottom)
is placed on the cooking surface when the unit is turned
on—itemssuchassteelspatulas,cookingspoons,
knives and other small utensils.
Cookware “noise”
Slight sounds may be produced by different types
of cookware. Heavier pans such as enameled cast
iron produce less noise than a lighter weight multi-ply
stainless steel pan. The size of the pan, and the amount
of contents, can also contribute to the sound level.
When using adjacent elements that are set at certain
power level settings, magnetic fields may interact and
produceahighpitchwhistleorintermitted“hum”.These
sounds can be reduced or eliminated by lowering or
raising the power level settings of one or both of the
elements.Pansthatcompletelycovertheelementring
will produce less sound.
Alow“humming”soundisnormalparticularlyonhigh
settings.
Slight sounds, such as hums or buzzes, may be
produced by different types of cookware. This is normal.
Heavier and uniform material pans such as enameled
cast iron produce less sound than lighter weight multi-
layered stainless steel pans or pans that have bonded
disks on the bottom of the pan. The size of the pan, the
amount of contents in the pan, and the flatness of the
pan can also contribute to the sound level. Some pots
will“Buzz”louderdependingonthematerial.A“Buzz”
sound may be heard if the pan contents are cold. As the
panheats,thesoundwilldecrease.Ifthepowerlevelis
reduced, the sound level will go down.
Pansthatdonotmeettheminimumsizerequirements
for the burner can produce louder sounds. They can
cause the controller to "search" for the pot and produce
a clicking and "zipping" sound. This can happen when
one burner is running or only when an adjacent burner
isalsorunning.SeeUserManualfortheminimumsized
pots for each burner. Only measure the flat, magnetic
bottom of the pot.
Usetheminimumsizepanfortheelement.The
pan material is correct if a magnet sticks to the
bottom.
Min. Size
Min. Size

12 49-2000977 Rev. 1
Choosing The Correct Cookware To Use
Using the correct size cookware
The induction coils require a minimum pan size to
functionproperly.Ifthepanisremovedfromtheelement
formorethan25secondsornotdetectedtheON
indicator for that element will flash and then turn off.
Cookware larger than the element ring may be used;
however, heat will only occur above the element.
Forbestresults,thecookwaremustmakeFULLcontact
with the glass surface.
Donotallowthebottomofthepanorcookwaretotouch
the surrounding metal cooktop trim or to overlap the
cooktop controls.
For best performance, match the pan size to the element
size.Usingasmallerpotonalargerburnerwillgenerate
less power at any given setting.
Suitable Cookware
Usequalitycookwarewithheavierbottomsforbetter
heat distribution and even cooking results. Choose
cookware made of magnetic stainless steel, enamel
coated cast iron, enameled steel and combinations of
these materials.
Some cookware is specifically identified by the
manufacturerforusewithinductioncooktops.Usea
magnet to test if the cookware will work.
Flat-bottomedpansgivebestresults.Panswithrimsor
slight ridges can be used.
Roundpansgivebestresults.Panswithwarpedor
curved bottoms will not heat evenly.
Forwokcooking,useaflat-bottomedwok.Donotusea
wok with a support ring.
Useaflat-bottomedwok.
Useagriddle.
Useflat-bottomedpans.
30” wide cooktop.
Usetheminimumrecommendedsizepanshown
for each cooking element.
36” wide cooktop.
Usetheminimumrecommendedsizepanshown
for each cooking element.
5”Min.Dia.
PanSize
5”Min.Dia.
PanSize
4-1/2” Min.
Dia.PanSize
7”Min.Dia.
PanSize
5-1/4”Min.Dia.
PanSize
5”Min.Dia.
PanSize
5”Min.Dia.
PanSize
4-1/2” Min.
Dia.Pan
Size
7”Min.Dia.
PanSize
USING THE COOKTOP: ChoosingTheCorrectCookwareToUse

49-2000977 Rev. 113
USING THE COOKTOP:ChoosingTheCorrectCookwareToUse
Choosing The Correct Cookware To Use
Cookware not centered on
cooking element surface.
Curved or warped pan bottoms
or sides.
Pandoesnotmeettheminimum
size required for the cooking
element used.
Cookware centered correctly
on cooking element surface.
Flat pan bottom.
Pansizemeetsorexceedsthe
recommended minimum size
for the cooking element used.
INCORRECT CORRECT
Panbottomrestsoncooktop
trim or does not rest completely
on the cooktop surface.
Heavy handle tilts pan.
Panispartiallymagnetic
on the bottom.
Paniscompletelymagnetic
on the bottom.
Panbottomrestscompletelyon
the cooktop surface.
Panisproperlybalanced.
Cookware recommendations
Cookware must fully contact the surface of the cooking
element.
Useflat-bottomedpanssizedtofitthecookingelement
and also to the amount of food being prepared.
InductioninterfacedisksareNOTrecommended.

14 49-2000977 Rev. 1
Griddle (optional accessory)
USING THE COOKTOP: Griddle(optionalaccessory)
Using the Griddle
CAUTION
Burn Hazard
■Griddle surfaces may be hot enough to cause burns during and after use. Place and remove the griddle
when it is cool and all surface units are off. Use oven mitts if you will touch the griddle while hot.
Failure to do so can result in burns.
■ Place and remove the griddle only when griddle is cool and all surface burners are turned OFF.
Beforeusingthiscookwareforthefirsttime,washittomakesureitisclean.Thenseasonitlightly,rubbingcooking
oil onto the cooking surface.
How To Place The Griddle
IMPORTANT: Always place and use your griddle at the
designated location on the cooktop.
IMPORTANT NOTES:
■ Clean the griddle with a sponge and mild detergent
inwarmwater.DONOTuseblueorgreenscrubbing
pads or steel wool.
■ Avoid cooking extremely greasy foods and be careful
of grease spillover while cooking.
■ Neverplaceorstoreanyitemsonthegriddle,even
when it is not in use. The griddle can become heated
when using the surrounding surface units.
■ Avoid using metal utensils with sharp points or rough
edges,whichmightdamagethegriddle.Donotcut
foods on the griddle.
■ Donotusecookwareasastoragecontainerforfoodor
oil.Permanentstainingand/orcrazelinescouldresult.
■ Your griddle will discolor over time with use.
■ Donotcleanthegriddleinaself-cleaningoven.
■ Always allow the cookware to cool before immersing in
water.
■ Donotoverheatthegriddle.
Griddle Operation
To turn on the surface units for the entire griddle, use
theSyncBurnercontrolfeature.TouchtheSync Burner
pad and then adjust power level to desired setting as
described on page 8.
Type of Food Cook Setting
Warming Tortillas Med-Lo
Pancakes Med-Lo
Hamburgers Med
Fried Eggs Med-Lo
BreakfastSausageLinks Med
HotSandwiches(suchasGrilledCheese) Med-Lo
Griddle settings are intended to be a guideline and may need to be
adjusted based on individual cooking preferences.

49-2000977 Rev. 115
CARE AND CLEANING: Cleaning the Glass Cooktop
Cleaning the Glass Cooktop
To maintain and protect the surface of your glass cooktop,
follow these steps:
1. Beforeusingthecooktopforthefirsttime,cleanit
with a ceramic cooktop cleaner. This helps protect the
top and makes cleanup easier.
2. Regular use of a ceramic cooktop cleaner will help
keep the cooktop looking new.
3. Shake the cleaning cream well. Apply a few drops of
a ceramic cooktop cleaner directly to the cooktop.
4. Useapapertoweloranon-scratchcleaningpadfor
ceramic cooktops to clean the entire cooktop surface.
5. Useadryclothorpapertoweltoremoveallcleaning
residue.Noneedtorinse.
NOTE:ItisveryimportantthatyouDONOTheatthe
cooktop until it has been cleaned thoroughly.
Burned-On Residue
NOTE:DAMAGEtoyourglasssurfacemayoccurifyou
use scrub pads other than those recommended.
1. Allow the cooktop to cool.
2. Spread a few drops of a ceramic cooktop cleaner on
the entire burned residue area.
3. Usinganon-scratchcleaningpadforceramic
cooktops, rub the residue area, applying pressure as
needed.
4. Ifanyresidueremains,repeatthestepslistedabove
as needed.
5. For additional protection, after all residue has been
removed, polish the entire surface with a ceramic
cooktop cleaner and a paper towel.
Heavy, Burned-On Residue
1. Allow the cooktop to cool.
2. Useasingle-edgerazorbladescraperatapproximately
a 45° angle against the glass surface and scrape the
soil.Itwillbenecessarytoapplypressuretotherazor
scraper in order to remove the residue.
3. After scraping with the razor scraper, spread a few
drops of a ceramic cooktop cleaner on the entire burned
residuearea.Useanon-scratchcleaningpadtoremove
any remaining residue.
4. For additional protection, after all residue has been
removed, polish the entire surface with a ceramic
cooktop cleaner and a paper towel.
Clean your cooktop after each
spill.Useaceramiccooktop
cleaner.
Ceramic
Cooktop
Cleaner
The ceramic cooktop scraper and all recommended supplies
areavailablethroughourPartsCenter.Seeinstructionsunder
“Assistance/Accessories”section.
NOTE:Donotuseadullornickedblade.
Useanon-scratchcleaningpadfor
ceramic cooktops.
For cleaning videos and
instructions, scan the QR code
with your device.

16 49-2000977 Rev. 1
CARE AND CLEANING: Cleaning the Glass Cooktop
Cleaning the Glass Cooktop (Cont.)
Metal Marks and Scratches
1. Becarefulnottoslidepotsandpansacrossyour
cooktop.Itwillleavemetalmarkingsonthecooktop
surface.
These marks are removable using a ceramic cooktop
cleaner with a non-scratch cleaning pad for ceramic
cooktops.
2. Ifpotswithathinoverlayofaluminumorcopper
are allowed to boil dry, the overlay may leave black
discoloration on the cooktop.
This should be removed immediately before heating
again or the discoloration may be permanent.
NOTE: Carefully check the bottom of pans for roughness
that would scratch the cooktop.
3. Becarefulnottoplacealuminumbakingsheetsor
aluminum frozen entrée containers on a hot cooktop
surface.Itwillleaveshinydotsormarkingsonthe
cooktop surface. These markings are permanent and
cannot be cleaned off.
Damage from Sugary Spills and Melted Plastic
Special care should be taken when removing hot substances to avoid permanent damage of the glass surface.
Sugaryspillovers(suchasjellies,fudge,candy,syrups)ormeltedplasticscancausepittingofthesurfaceofyour
cooktop(notcoveredbythewarranty)unlessthespillisremovedwhilestillhot.Specialcareshouldbetakenwhen
removing hot substances.
Besuretouseanew,sharprazorscraper.
Donotuseadullornickedblade.
1. Turn off all surface units. Remove hot pans.
2. Wearing an oven mitt:
  a. Useasingle-edgerazorbladescrapertomove
the spill to a cool area on the cooktop.
b. Remove the spill with paper towels.
3. Any remaining spillover should be left until the surface
of the cooktop has cooled.
4.Don’tusethesurfaceunitsagainuntilallofthe
residue has been completely removed.
NOTE:Ifpittingorindentationintheglasssurfacehas
already occurred, the cooktop glass will have to be
replaced.Inthiscase,servicewillbenecessary.

49-2000977 Rev. 117
TROUBLESHOOTING TIPS
Troubleshooting tips ... Beforeyoucallforservice
Savetimeandmoney!Reviewthechartsonthefollowingpagesfirstandyoumaynotneedtocallforservice.Ifanerror
occurs in the control operation, a fault code will flash in the display. Record the error code and call for service. Check out
self-help videos and FAQ at GEAppliances.com/support.
Problem Possible Cause What To Do
Surface elements will not
maintain a rolling boil or
cooking is slow
Impropercookwarebeingused. Usepansthatarerecommendedfor
induction, have flat bottoms and match the
size of the surface element.
Surface elements do not
work properly
Cooktop controls improperly set. Check to be sure the correct control is set for
the surface element you are using.
Power arc ON indicator
blinking
Wrong pan type. Useamagnettocheckthatcookwareis
induction compatible.
Panistoosmall. Blinking“ON”indicator—pansizeisbelow
the minimum size for the element. See the
Usingthecorrectsizecookwaresection.
Pannotpositionedcorrectly. Center the pan in the cooking ring.
+, -, or control lock pads have been touched
before an element is turned on.
See the Operating the Cooking Elements
section.
Scratches on cooktop
glass surface
Incorrectcleaningmethodsbeingused. Userecommendedcleaningprocedures.See
the Cleaning the glass cooktop section.
Cookware with rough bottoms being used or
coarseparticles(saltorsand)werebetweenthe
cookware and the surface of the cooktop.
Cookware has been slid across the cooktop
surface.
To avoid scratches, use the recommended
cleaning procedures. Make sure bottoms
of cookware are clean before use, and use
cookware with smooth bottoms.
Areas of discoloration on
the cooktop
Food spillovers not cleaned before next use. See the Cleaning the glass cooktop section.
Hot surface on a model with a light-colored
glass cooktop.
This is normal. The surface may appear
discolored when it is hot. This is temporary
and will disappear as the glass cools.
Plastic melted to the
surface
Hot cooktop came into contact with plastic
placed on the hot cooktop.
See the Glass surface – potential for
permanent damage section in the Cleaning
the glass cooktop section.
Pitting (or indentation) of
the cooktop
Hot sugar mixture spilled on the cooktop. Call a qualified technician for replacement.
Unresponsive keypad Keypadisdirty. Clean the keypad.
A fuse in your home may be blown or the circuit
breaker tripped.
Replace the fuse or reset the circuit breaker.
Pan detection/sizing not
working properly
Impropercookwarebeingused. Useaflatinductioncapablepanthatmeets
the minimum size for the element being used.
SeetheUsingTheCorrectSizeCookware
section.
Panisimproperlyplaced. Make sure the pan is centered on the
corresponding surface element.
Cooktop control improperly set. Check to see that the control is set properly.
Noise Soundsyoumayhear:Buzzing,whistlingand
humming.
Thesesoundsarenormal.SeeCookingNoise
section.

18 49-2000977 Rev. 1
For the period of GE Appliances will replace
One year
From the date of the
original purchase
Any partofthecooktopwhichfailsduetoadefectinmaterialsorworkmanship.During
this limited one-year warranty, GE Appliances will provide, free of charge, all labor and
in-home service to replace the defective part.
GEAppliances.com
All warranty service is provided by our Factory Service Centers, or an authorized Customer Care®technician. To schedule
service online, visit us at GEAppliances.com/service,orcallGEAppliancesat800.GE.CARES(800.432.2737).Please
have your serial number and your model number available when calling for service.
InCanada,800.561.3344orvisitGEAppliances.ca/en/support/service-request.
Servicing your appliance may require the use of the onboard data port for diagnostics. This gives a GE Appliances factory
service technician the ability to quickly diagnose any issues with your appliance and helps GE Appliances improve its
productsbyprovidingGEApplianceswithinformationonyourappliance.Ifyoudonotwantyourappliancedatatobe
sent to GE Appliances, please advise your technician not to submit the data to GE Appliances at the time of service.
What GE Appliances will not cover:
■Service trips to your home to teach you how to use
the product.
■ Improperinstallation,deliveryormaintenance.
■ Failureoftheproductifitisabused,misused,
modified or used for other than the intended purpose
or used commercially.
■ Replacementofhousefusesorresettingofcircuit
breakers.
■ Damagetotheproductcausedbyaccident,fire,
floods or acts of God.
■ Incidentalorconsequentialdamagecausedby
possible defects with this appliance.
■ Damagecausedafterdelivery.
■ Productnotaccessibletoproviderequiredservice.
■ Servicetorepairorreplacelightbulbs,exceptfor
LEDlamps.
■ EffectiveJanuary1,2022,cosmeticdamagetothe
glass cooktop such as, but not limited to, chips,
scratches, or baked on residue
not reported within 90 days of
installation.
■ EffectiveJanuary1,2022,damage
to the glass cooktop due to impact
or misuse. See example.
EXCLUSION OF IMPLIED WARRANTIES
YoursoleandexclusiveremedyisproductrepairasprovidedinthisLimitedWarranty.Anyimpliedwarranties,
including the implied warranties of merchantability or fitness for a particular purpose, are limited to one year or
the shortest period allowed by law.
Stapleyourreceipthere.Proofoftheoriginalpurchase date is needed to obtain service under the warranty. LIMITED WARRANTY
GE Appliances Electric Cooktop Limited Warranty
This limited warranty is extended to the original purchaser and any succeeding owner for products purchased for
homeusewithintheUSA.IftheproductislocatedinanareawhereservicebyaGEAppliancesAuthorizedServicer
is not available, you may be responsible for a trip charge or you may be required to bring the product to an Authorized
GEAppliancesServicelocationforservice.InAlaska,thelimitedwarrantyexcludesthecostofshippingorservice
calls to your home.
Some states do not allow the exclusion or limitation of incidental or consequential damages. This limited warranty
gives you specific legal rights, and you may also have other rights which vary from state to state. To know what your
legal rights are, consult your local or state consumer affairs office or your state’s Attorney General.
InCanada:Thiswarrantyisextendedtotheoriginalpurchaserandanysucceedingownerforproductspurchasedin
CanadaforhomeusewithinCanada.IftheproductislocatedinanareawhereservicebyaGEAuthorizedServicer
is not available, you may be responsible for a trip charge or you may be required to bring the product to an Authorized
GE Service location. Some provinces do not allow the exclusion or limitation of incidental or consequential damages.
This warranty gives you specific legal rights, and you may also have other rights which vary from province to province.
To know what your legal rights are, consult your local or provincial consumer affairs office.
Warrantor: GE Appliances, aHaier company Warrantor in Canada: MC Commercial
 Louisville,KY40225 Burlington,ON,L7R5B6
Extended Warranties:PurchaseaGEAppliancesextendedwarrantyandlearnaboutspecialdiscountsthatare
available while your warranty is still in effect. You can purchase it online anytime at
GEAppliances.com/extended-warranty
or call 800.626.2224 during normal business hours. GE Appliances Service will still be there after your warranty expires.
InCanada:contactyourlocalextendedwarrantyprovider.

49-2000977 Rev. 119
ACCESSORIES
Looking For Something More?
GE Appliances offers a variety of accessories to
improve your cooking and maintenance experiences!
Refer to the Consumer Support page for phone numbers
and website information.
The following products and more are available:
Accessories
Parts
Griddle
 StainlessSteelCleanerandPolisher

20 49-2000977 Rev. 1
PrintedintheUnitedStates
Consumer Support
CONSUMER SUPPORT
GE Appliances Website
Have a question or need assistance with your appliance? Try the GE Appliances Website 24 hours a day, any day
of the year! You can also shop for more great GE Appliances products and take advantage of all our on-line support
servicesdesignedforyourconvenience.IntheUS:GEAppliances.com InCanada:GEAppliances.ca
Register Your Appliance
Register your new appliance on-line at your convenience! Timely product registration will allow for enhanced
communication and prompt service under the terms of your warranty, should the need arise. You may also mail in
the pre-printed registration card included in the packing material.
IntheUS:GEAppliances.com/register
InCanada:Prodsupport.mabe.ca/crm/Products/ProductRegistration.aspx
Schedule Service
Expert GE Appliances repair service is only one step away from your door. Get on-line and schedule your service at
your convenience any day of the year.
IntheUS:GEAppliances.com/service or call 800.432.2737 during normal business hours.
InCanada:GEAppliances.ca/en/support/service-request or call 800.561.3344
Extended Warranties
PurchaseaGEAppliancesextendedwarrantyandlearnaboutspecialdiscountsthatareavailablewhileyour
warranty is still in effect. You can purchase it on-line anytime. GE Appliances Services will still be there after your
warranty expires.
IntheUS:GEAppliances.com/extended-warranty or call 800.626.2224 during normal business hours.
InCanada:GEAppliances.ca/en/support/purchase-extended-warranty or call 800.290.9029
Remote Connectivity
Forassistancewithwirelessnetworkconnectivity(formodelswithremoteenable),
visit our website at GEAppliances.com/connect or call 800.220.6899
InCanada:GEAppliances.ca/connect or call 800.220.6899
Parts and Accessories
Individualsqualifiedtoservicetheirownappliancescanhavepartsoraccessoriessentdirectlytotheirhomes
(VISA,MasterCardandDiscovercardsareaccepted).Orderon-linetoday24hourseveryday.
IntheUS:GEApplianceparts.com or by phone at 877.959.8688 during normal business hours.
Instructions contained in this manual cover procedures to be performed by any user. Other servicing
generally should be referred to qualified service personnel. Caution must be exercised, since improper
servicing may cause unsafe operation.
Customers in Canada should consult the yellow pages for the nearest Mabe service center, visit our website at
GEAppliances.ca/en/products/parts-filters-accessories or call 800.661.1616.
Contact Us
IfyouarenotsatisfiedwiththeserviceyoureceivefromGEAppliances,contactusonourWebsitewithallthe
details including your phone number, or write to:
IntheUS:GeneralManager,CustomerRelations|GEAppliances,AppliancePark|Louisville,KY40225
GEAppliances.com/contact
InCanada:Director,ConsumerRelations,MabeCanadaInc.|Suite310,1FactoryLane|Moncton,N.B.E1C9M3
GEAppliances.ca/en/contact-us