GE ATLAS GENTECH TSS308GE-A NZ Manual

Mini-PBX
Telephone Switching System
User and Installation Guide
Model:
TSS308GE-A NZ
Imported, Distributed and Serviced by:
Atlas Gentech (NZ) Limited
87 Carbine Road
Mt Wellington
Auckland NZ
Ph: [phone] Fax: [phone]

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Contents Page
1SAFETY MARKING LABEL ...........................................................................................6
2INTRODUCTION .............................................................................................................7
2.1 Features.................................................................................................................................................................... 7
2.1.1 Glossary of terms used......................................................................................................................................... 7
2.2 Specifications........................................................................................................................................................... 8
3PARTS DIAGRAM...........................................................................................................9
4INSTALLATION & CONNECTION..................................................................................9
4.1 Important Installation Information.................................................................................................................... 10
4.2 Product Installation Recommendations............................................................................................................. 10
4.2.1 Installation options............................................................................................................................................. 10
4.3 Layout of the TSS308GE2-A NZ PABX............................................................................................................. 11
4.4 Connection Procedures......................................................................................................................................... 11
4.4.1 Connecting external CO lines & internal extensions to the unit:...................................................................... 11
4.4.2 Example of a full Installation............................................................................................................................. 12
4.5 Door Phone & Door Lock .................................................................................................................................... 13
4.5.1 Connecting Door Phone & Door Lock to the unit............................................................................................. 13
4.6 Mains Power.......................................................................................................................................................... 14
4.6.1 Check 230VAC power before connecting the MINI PBX:............................................................................... 14
4.6.2 Power Failure ..................................................................................................................................................... 14
5OPERATING INSTRUCTIONS .....................................................................................15
5.1 Receiving an external call from the CO line...................................................................................................... 15
5.1.1 Operator Attendant Mode .................................................................................................................................. 15
5.1.2 Auto Attendant Mode......................................................................................................................................... 15
5.2 Internal Call........................................................................................................................................................... 15
5.3 External Call.......................................................................................................................................................... 16
5.3.1 Direct External Dialing...................................................................................................................................... 16
5.3.2 Making an external call by dialing 9 ................................................................................................................. 16

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5.3.3 Making an external call by pressing the <flash Key> or by tapping the Hook Switch.................................... 17
5.3.4 Preferred Line Assignment---Outgoing............................................................................................................. 17
5.4 Make an external CO call with the help of an operator or an Assistant........................................................ 18
5.5 External Call Waiting........................................................................................................................................... 18
5.6 Transfer an external Call to another Extension................................................................................................ 19
5.7 Setting up a Conference call (3 Party)................................................................................................................ 20
5.8 Call Pick Up........................................................................................................................................................... 20
5.9 Call Forwarding.................................................................................................................................................... 20
5.9.1 Set up call forwarding........................................................................................................................................ 20
5.9.2 Clear call forwarding.......................................................................................................................................... 20
5.10 Priority Access....................................................................................................................................................... 21
5.11 Answering a call from the Door Phone............................................................................................................... 21
5.11.1 Answering the Door Phone from a ringing extension.................................................................................. 21
5.11.2 Answering the Door Phone from a non ringing extension...........................................................................21
5.12 To open the Door Lock......................................................................................................................................... 22
5.12.1 To open the door lock after answering the door Phone................................................................................ 22
5.12.2 To open the door lock remotely.................................................................................................................... 22
6SYSTEM PROGRAMMING...........................................................................................23
6.1 General Programming Instructions.................................................................................................................... 23
6.1.1 Default Setting.................................................................................................................................................... 23
6.1.2 Extension Used for Programming...................................................................................................................... 23
6.1.3 Before Programming.......................................................................................................................................... 23
6.1.4 Program a system setting ................................................................................................................................... 23
6.1.5 After Programming a system setting ................................................................................................................. 23
6.2 Password ................................................................................................................................................................ 24
6.2.1 Input the System Password................................................................................................................................ 24
6.2.2 Change the System Password ............................................................................................................................ 24
6.3 Attendant Mode Assignment ............................................................................................................................... 24
6.3.1 Operator Attendant mode Assignment (default setting) .................................................................................. 24
6.3.2 Auto Attendant mode Assignment with Outgoing Message (OGM)................................................................ 25
6.3.3 Auto Attendant mode Assignment with Outgoing Message (OGM) for designated CO lines........................ 25

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6.3.4 Operator No 1 Assignment for Auto Attendant mode ...................................................................................... 25
6.3.5 Operator No 2 Assignment for Auto Attendant mode ...................................................................................... 26
6.4 External Dialing Mode ......................................................................................................................................... 26
6.4.1 External Dialing Mode Assignment .................................................................................................................. 26
6.4.2 Restore to default External Dialing Mode......................................................................................................... 27
6.5 External (CO) Line Connection Assignment..................................................................................................... 27
6.6 Ringing extensions assignment............................................................................................................................ 28
6.6.1 Ringing extensions assignment for External (CO) Lines.................................................................................. 28
6.6.2 Ringing extensions assignment for Door Phone ............................................................................................... 28
6.7 Call Restriction-Class Assignment...................................................................................................................... 29
6.7.1 Call restriction class Assignment for A Certain Extension............................................................................... 29
6.7.2 Call restriction Class Assignment for All Extensions....................................................................................... 29
6.7.3 Restriction Group A for Local Call Assignment............................................................................................... 30
6.7.4 Clear Restriction Group A for Local Call Assignment..................................................................................... 30
6.7.5 Restriction Group B for Local Call Assignment............................................................................................... 30
6.7.6 Clear Restriction Group B for Local Call Assignment..................................................................................... 30
6.8 Special Dialing Numbers (Prefix)........................................................................................................................ 31
6.8.1 Special Dialing Numbers (Prefix) Assignment................................................................................................. 31
6.8.2 Clear Special Dialing numbers (Prefix) Assignment........................................................................................ 31
6.9 Restrict the Line’s Right to Use........................................................................................................................... 32
6.9.1 Assign CO line to be exclusively accessed by designated extension (s) for outgoing calls ............................ 32
6.9.2 Assign Extension (s) to access only a Designated CO line for external calls .................................................. 33
6.10 Extension Number Assignment........................................................................................................................... 33
6.10.1 Change Extension Number ........................................................................................................................... 33
6.10.2 Restore to default Extension Numbers ......................................................................................................... 34
6.10.3 User Extension Number Confirmation......................................................................................................... 34
6.11 Call duration limit................................................................................................................................................. 34
6.11.1 Limit Call Duration....................................................................................................................................... 34
6.11.2 Clear Limited Call Duration ......................................................................................................................... 35
6.12 Outgoing Message (OGM) ................................................................................................................................... 35
6.12.1 Recording of Out Going Message................................................................................................................. 35
6.12.2 Listen to Out Going Mesage......................................................................................................................... 36
6.13 Internal or External Music on Hold ................................................................................................................... 36

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6.13.1 Connecting External Music On-Hold ........................................................................................................... 36
6.13.2 Listen to Internal or External Music On hold............................................................................................... 36
6.14 Select system Line break Time Range for internal flash recognition............................................................. 37
6.15 Restore System Data Default Settings ................................................................................................................ 37
6.16 Door Phone & Door Lock Accessories................................................................................................................ 38
6.16.1 Door Phone.................................................................................................................................................... 38
6.16.2 Door Lock...................................................................................................................................................... 38
7SUMMARY OF SYSTEM OPERATION AND PROGRAMMING..................................39
8MAINTENANCE & TROUBLESHOOTING...................................................................40
8.1 Outgoing calls can’t be made............................................................................................................................... 40
8.2 External calls can’t be received........................................................................................................................... 41
8.3 Intercom CALL can’t be made ........................................................................................................................... 42
8.4 Warranty Information.......................................................................................................................................... 42

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WARNING
THE SYSTEM MUST BE UNLOCKED BEFORE PROGRAMMING. USE EXTENSION
801 FOR UNLOCKING AND PROGRAMMING THE SYSTEM. THE SYSTEM WILL BE
AUTO LOCKED AFTER PLACING THE HANDSET BACK ONTO THE HOOK
SWITCH.
WHEN A FAILURE OCCURS WHICH RESULTS IN INTERNAL PARTS BECOMING ACCESSIBLE,
DISCONNECT THE POWER CORD IMMEDIATELY AND RETURN THE UNIT TO THE REPAIR
CENTRE.
DISCONNECT THE POWER BEFORE DISCONNECTING THE TELECOM CONNECTION PRIOR
TO RELOCATING THE EQUIPMENT. RECONNECT THE POWER LAST.
THE POWER SOCKET WALL OUTLET SHOULD BE LOCATED NEAR THIS EQUIPMENT AND
SHOULD BE EASILY ACCESSIBLE.
TO PREVENT FIRE OR ELECTRICAL SHOCK HAZARD, DO NOT EXPOSE THIS PRODUCT TO
RAIN OR ANY TYPE OF MOISTURE.
1 SAFETY MARKING LABEL
CAUTION:When using this equipment, there are basic safety instructions that should always be
followed. Refer to IMPORTANT SAFETY INSTRUCTIONS provided with this product and keep them
for future reference.

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2 INTRODUCTION
This Mini-PBX is designed to provide a low cost professional telephone switching system.
Up to 3 external analogue telephone lines and up to 8 internal extensions can be connected.
2.1 FEATURES
•Operator Attendant Mode –allows an ‘operator’ or one designated extension to
answer all incoming calls
•Auto-Attendant Mode – allows the external caller to dial the desired extension or
operator directly.
•Call transfer – allows the extension to transfer an external call to another extension
•Call Pick Up – allows a non ringing extension to answer a call to another extension.
•Music on hold with internal or external source option
•External CO Line Ring assignment – any extension(s) can be assigned to ring when
there is an external call.
•Flexible numbering of extensions – any extension can be allocated any ‘extension
number’ in the range from 100 to 999.
•Seven levels of call restriction – controls what numbers an extension can dial – i.e.
no International calls without permission
•Call duration control – limits the time a person can be on a call
•Power failure transfer of external CO lines to fixed internal extensions – can still
make and receive calls in case of power outage (limited service)
•Three-way conference – an external caller can speak to two internal extensions at
the same time.
•Intercom communication – call from one extension to another (not using external
telephone network, so no charge)
•Multiple communication paths
•Call forwarding – a user can program their extension to forward an external or
internal call to another telephone extension.
•Door Phone and Door Lock Opener (optional)
•Computer interface for Call Accounting package (optional)
2.1.1 GLOSSARY OF TERMS USED
CO Central Office or Local telephone Exchange
DTMF Dual Tone Multi Frequency: Tones used for dialing.
DISA Direct Inward System Access to internal extensions

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2.2 SPECIFICATIONS
•Capacity: 1 to 3 external CO Lines
1 to 8 internal Extensions
•Exterior sockets: 3 for external CO lines,
8 for internal extensions,
1 for Door Phone and Door Lock (optional)
1 for external Music on Hold Source
1 for Computer with Call Accounting package (optional)
•Transmission specification: Extension to extension ≤1.5dB
Extension to trunk line ≤2.0dB
•Ringing Voltage: 65VAC 50Hz
•Feeding current: 48v-60v/25mA
•Relative unbalance against ground: 300Hz-600Hz ≥40dB
600Hz-3400Hz ≥46dB
Dialing mode: DTMF
Power supply: Input Voltage: 230VAC ±10% ~ 50Hz
Max power consumption: ≤20VA
Operational environment: Room Temperature
Relative humidity ≤90% (non condensing).
Special Notes for New Zealand:
PTC200 General Warning
1. The grant of a Telepermit for any item of terminal equipment indicates only that Telecom
has accepted that the item complies with minimum conditions for connection to its
network. It indicates no endorsement of the product by Telecom, nor does it provide any
sort of warranty. Above all, it provides no assurance that any item will work correctly in
all respects with another item of Telepermitted equipment of a different make or model,
nor does it imply that any product is compatible with all of Telecom's network services.

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PTC200 6.11.1 (3) All Customer Equipment (fail safe requirements)
2. Under power failure conditions this appliance may not operate. Please ensure that a
separate telephone, not dependent on local power, is available for emergency use.
PTC200 10.3.3 Fault Clearance (2) Secondary Fixed Wiring
3. In the event of any problem with this device, it is to be disconnected, and a CPE item
connected to one of its terminal ports may be connected directly in its place. The user
should then arrange for the product to be repaired. Should the matter be reported to
Telecom as a wiring fault and the fault is proven to be due to this product, a call out charge
will be incurred by the customer.
3 PARTS DIAGRAM
CHECK THAT THESE PARTS WERE IN THE BOX AS RECEIVED
4 INSTALLATION & CONNECTION
For easy and quick installation and connection, it is strongly recommended that you read and
follow these instructions carefully, so as not to damage the product accidentally by setting it up
incorrectly.

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4.1 IMPORTANT INSTALLATION INFORMATION
•Never install telephone wires during an electrical storm (thunder and lighting)
•Never install telephone jacks in wet locations unless the jack is specifically designed for wet
locations
•Never touch un-insulated telephone wires or terminals unless the telephone line has been
disconnected at the network interface
•Use caution when installing or modifying telephone lines
4.2 PRODUCT INSTALLATION RECOMMENDATIONS
Caution: The Power Plug should be installed in a socket outlet which is close to the equipment
and easily accessible
The following places are not recommended for product installation:
•Avoid places where shock or vibration are present
•Avoid dusty places
•Avoid places where water or oil may come into contact with the product.
•Avoid places near high-frequency generating devices such as micro wave ovens,
sewing machines or electric welders
•Avoid places within 2 metres of television sets
•Avoid places where the environment is hot and where there is no air movement.
4.2.1 INSTALLATION OPTIONS
This product is designed for wall mounting or for sitting on a shelf.
If the unit is going to be wall mounted, you must drill two holes into the wall, 50mm deep and
160mm apart. After inserting two wall plugs of the correct diameter into the wall, you can screw
two screws into the two wall plugs. The unit can then be mounted on the wall.

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4.3 LAYOUT OF THE TSS308GE2-A NZ PABX
4.4 CONNECTION PROCEDURES
4.4.1 CONNECTING EXTERNAL CO LINES & INTERNAL EXTENSIONS TO THE UNIT:
•Connect external CO lines to the corresponding CO line ports on the unit
•Connect internal extensions according to the indicated extension positions
•Take care not to make short circuits

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4.4.2 EXAMPLE OF A FULL INSTALLATION
Door Phone (Optional)

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4.5 DOOR PHONE & DOOR LOCK
To meet the needs of our customers, two additional functions have been added
•TALK-BACK DOOR PHONE
•ELECTRICALLY CONTROLLED DOOR LOCK
These products are suitable for offices and villas.
4.5.1 CONNECTING DOOR PHONE & DOOR LOCK TO THE UNIT
Connect the head of the bell cable coming from the Door Phone & Door Lock to the Bell socket
at the back of the PABX.
Connect the long cores of the bell cable (A&B) to the Door Phone or Mini Telephone.
Connect the short cores of the bell cable (C&D) to the electrically controlled lock.
(To open the Door Lock, the unit will send a short but strong electrical pulse)
Please refer to the schematic below.
•If a door phone is required it should be purchased seperatly.
•An electrically controlled Door Lock can be purchased from a lock shop or
electronics store.
Environment
Used equipment must be disposed of in compliance with current environmental protection
regulations. You should return it to your reseller or dispose of it at an approved recycling
centre.

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4.6 MAINS POWER
4.6.1 CHECK 230VAC POWER BEFORE CONNECTING THE MINI PBX:
•The operating voltage of this product is 230VAC ±10%. Before connecting the Mini-PBX to
the local power supply check the voltage of the local power supply.
A UPS (Uninterrupted Power Supply) backup is highly recommended if the local power
supply is unstable.
•Plug in the power cord and turn on the Mains Power Switch.
The Power On LED will flash at a slow rate to indicate that the PABX is working correctly.
If the Power On LED does not flash at a slow rate, then the PABX is not working correctly
and needs to be returned to the service centre.
•Pick up the handset of any extension. A ‘sharp‘ internal dial tone indicates that the system is
working correctly. You can now start the setup operation.
4.6.2 POWER FAILURE
In the event of a power failure, each external CO line is automatically connected to a dedicated
internal extension. During the power failure you will hear dial tone from the CO line after lifting
the handset. You can now dial external numbers without restriction.
External CO line No. 1 is connected to internal extension 801.
External CO line No. 2 is connected to internal extension 802.
External CO line No. 3 is connected to internal extension 803.

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5 OPERATING INSTRUCTIONS
5.1 RECEIVING AN EXTERNAL CALL FROM THE CO LINE
5.1.1 OPERATOR ATTENDANT MODE
When an external call from an external CO line is received; assigned extensions will ring.
Lift the handset of any ringing extension to answer the call. A call can also be answered from
non-ringing extensions by using the “Call Pick Up” feature. If necessary, the extension that
answered the call can transfer the call to another extension.
5.1.2 AUTO ATTENDANT MODE
When an external call is received from an external CO line; the unit will answer the call and play
an Out Going Message. The calling party has the option to dial the number of an internal
extension directly e.g. 803 or dial 0 for the operator.
If the calling party doesn’t enter any extension number within a certain period, the unit will play
the Out Going Message once more.
If the calling party still doesn’t enter any extension number, the unit will ring the operator’s
telephone. If the operator does not answer within a certain period, the call will be released.
If the calling party enters an extension number, the external call will be transferred to that
extension. If that extension does not answer within a certain period, then the call will be
released.
If the calling party dials more than 3 digits for the desired extension number, then only
the last 3 digits entered are validated. E.g. if the calling party dials 853805, then the
system will use 805.
5.2 INTERNAL CALL
An extension can make an internal call to another extension by lifting the receiver and dialing
the number of the desired extension within a short period. If the extension is in Direct External
Dialing Mode you must dial ‘*’ to get internal dial tone before dialing the desired extension
number.
The ringing of an Internal call is different from the ringing of an incoming external call.
Example: To make an internal call to extension 807. Extension 805 picks up the telephone and
dials 807 (or *807 if in Direct External Dialing Mode) directly within a short period.

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5.3 EXTERNAL CALL
An extension can be in two different modes.
When in Direct External Dialing mode the extension is connected to the next free external CO
line directly.
When in Non Direct External Dialing mode the extension can get an external CO line by dialing
‘9’ or by tapping the Hook Switch.
5.3.1 DIRECT EXTERNAL DIALING
When in Direct External Dialing mode, the extension will hear dial tone from the external CO line
after lifting the receiver. The external number can now be dialed directly. You should dial at least
three digits within a short period, otherwise the system will disconnect the external call.
To make an internal call, you must lift the receiver and dial * to get internal dial tone before
dialing the desired extension number.
When the extension is in Direct External Dialing Mode you can press the “Redial”Button
to redial the last number dialed.
5.3.2 MAKING AN EXTERNAL CALL BY DIALING 9
Lift receiver to get internal dial tone. Dial 9 to get external dial tone and then dial the desired
external number.

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5.3.3 MAKING AN EXTERNAL CALL BY PRESSING THE <FLASH KEY> OR BY
TAPPING THE HOOK SWITCH
If you prefer, an external CO line can be accessed by pressing the <FLASH KEY> or by tapping
the Hook Switch. You must lift the receiver to get internal dial tone, press the <FLASH KEY> or
tap the Hook Switch to get dial tone from the external CO line and then dial the desired external
number.
When making an external call the system will search for a free CO line, starting from
the first CO line port. If you hear busy tone then all CO lines are busy. Hang up and
try again later.
•You can press the ‘Redial’ button to redial the last number dialed.
5.3.4 PREFERRED LINE ASSIGNMENT---OUTGOING
Format: #n
n = CO line number
Description: A telephone user can select a particular external CO line by lifting the receiver and
dialing ‘#n’, where ‘n’ is the number of the desired CO line port.
Example: To make an external call through CO line 3, lift the receiver and dial ‘# 3’ within a
short period.
If busy tone is heard, then external CO line 3 is busy

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5.4 MAKE AN EXTERNAL CO CALL WITH THE HELP OF AN OPERATOR OR AN
ASSISTANT
The operator or assistant can initiate an external call and then transfer the call to another
extension (see Paragraph 5.6).
Example: The operator (extension 805) initiates an external call, then transfers the call to
extension 801
•The range for recognizing a Hook Switch tap generated line break as an internal
flash can be programmed from 550ms to 2000ms (see Paragraph 6.14). The
operator can press the FLASH button on the telephone instead of tapping the Hook
Switch
•After tapping the Hook Switch and hearing internal dial tone, the operator should dial
the extension number within a short period. Otherwise the operator will be
reconnected to the external CO line.
5.5 EXTERNAL CALL WAITING
Format: Press the <FLASH KEY> or tap the Hook Switch to get internal dial tone, then dial
#99
Description: When you are on an external conversation, a Call Waiting tone from the Local
Telephone Exchange may inform you that there is another external call waiting.
You can answer the waiting external call by pressing the <FLASH KEY> or by
tapping the Hook Switch to get internal dial tone and then dialing #99. This will put
the first external caller on hold at the exchange and connect you to the second
external caller.
If the second external caller hangs up you will be reconnected to the first external
caller.
Note: For the “Call Waiting” feature to work, you must subscribe to Call Waiting Service from
the Local Telephone Company

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.
5.6 TRANSFER AN EXTERNAL CALL TO ANOTHER EXTENSION
Format: Press <FLASH KEY> or tap the Hook Switch to get internal dial tone, then dial the
desired extension number and hang up
Description: Allows an extension to transfer a received external call to another extension
Example: Extension 805 receives an external call. To transfer this call to extension 807,
extension 805 must press the <FLASH KEY> or tap the Hook Switch to get internal
dial tone, then dial 807. During the transfer, the external caller is put on hold and
receives Music on Hold. When extension 807 lifts the receiver, the external caller is
transferred; Music on Hold stops and the conversation can resume.
There are 4 different cases when A transfers an external call to B:
•Extension A does not hang up, extension B lifts the handset
Communication between A and B is established. The external caller is put on hold
with Music on Hold. Whoever hangs up (A or B), the system will transfer the external
call to the other.
•Extension A does not hang up, extension B does not answer extension A.
If extension B does not answer extension A within a certain period, then extension A
will be reconnected to the external caller and extension B will stop ringing.
If extension A wants to reconnect to the external call before extension B times out,
extension A must go On-Hook, then go Off-Hook to get internal dial tone and dial #7
(Call Pick Up) to reconnect to the external call. Extension B will stop ringing.
•Extension A hangs up and extension B answers within a certain period.
The external caller will be transferred to extension B.
•Extension A hangs up, but extension B does not answer the call. Within a certain
period, the external caller will be transferred back to extension A. If extension A does
not answer the call within a certain period or is busy, then the external call will be
lost.
•Note: The range for recognizing a Hook Switch tap generated line break as an
internal flash can be programmed from 550ms to 2000ms (see Paragraph 6.14).
•After pressing the <FLASH KEY> or tapping the Hook Switch and hearing internal
dial tone, extension A should dial the number of extension B within a short period,

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otherwise extension A will be reconnect to the CO line.
5.7 SETTING UP A CONFERENCE CALL (3 PARTY)
Format: Press <FLASH KEY> or tap Hook Switch to get internal dial tone, then dial *followed
by the desired extension number
Description: Allows an extension on an external call to add another extension for a 3 Party
conference call
5.8 CALL PICK UP
Format: # 7
Description: Allows a user of a non-ringing extension to answer a call that is ringing on another
extension.
•If the extension is in Direct External Dialing Mode, then you must dial *#7
5.9 CALL FORWARDING
5.9.1 SET UP CALL FORWARDING
Format: # *abc
abc = extension number of destination.
Description: Allows an extension user to transfer incoming calls automatically to another
extension.
Example: The user of extension of 805 has to go to another office (extension number is 807)
for some business. He activates Call Forwarding on his extension so that all calls
to extension 805 are transferred to extension 807 automatically.
5.9.2 CLEAR CALL FORWARDING
To clear the Call Forwarding you simply lift and then replace the receiver.