Panasonic KX-NCP500 User manual

Pure IP-PBX
Thank you for purchasing a Panasonic Pure IP-PBX.
Please read this manual carefully before using this product and save this manual for future use.
KX-NCP500/KX-NCP1000: PBMPR Software File Version 2.0000 or later
Model No. KX-NCP500
KX-NCP1000
Getting Started

Table of Contents
1 Before Installation ....................................................................................3
1.1 Safety Notices ...................................................................................................................4
1.2 Unpacking ..........................................................................................................................4
2 Installation ................................................................................................5
2.1 Installing the DSP Card ....................................................................................................6
2.2 Inserting the SD Memory Card to the IPCMPR Card ......................................................9
2.3 Frame Earth Connection ..................................................................................................9
2.4 Connecting to the LAN ...................................................................................................10
2.4.1 Connecting the IPCMPR Card to the LAN .....................................................................10
2.4.2 Connecting the IP Telephones to the LAN .....................................................................12
3 Before Programming .............................................................................15
3.1 Starting the PBX ..............................................................................................................16
3.2 Connecting the PC ..........................................................................................................18
3.3 Installing the Maintenance Console ..............................................................................20
4 Programming ..........................................................................................21
4.1 Programming the PBX ....................................................................................................22
4.1.1 Starting the Maintenance Console and Assigning the Basic Items (Quick Setup) .........22
4.1.2 Installing the Virtual IP Cards to the PBX .......................................................................24
4.1.3 Installing Additional Activation Keys ...............................................................................25
4.2 Programming the Virtual 16-Channel VoIP Gateway Card ..........................................28
4.2.1 Assigning the Hunt Pattern .............................................................................................28
4.2.2 Programming the Address Translation Table .................................................................29
4.2.3 Programming the Network Settings ................................................................................31
4.3 Programming the Virtual Extension Card and IP Telephones ....................................36
4.3.1 Assigning the IP Addressing Information .......................................................................36
4.3.2 Registering IP Telephones .............................................................................................52
5 Confirming the Connection ...................................................................59
5.1 Making and Receiving Calls ...........................................................................................60
6 Appendix .................................................................................................61
6.1 Revision History ..............................................................................................................62
6.1.1 PBMPR Software File Version 2.0xxx ............................................................................62
2 Getting Started
Table of Contents

Section 1
Before Installation
Getting Started 3

1.1 Safety Notices
Please observe the safety notices in this manual in order to avoid danger to users or other people, and prevent
damage to property.
The notices are classified as follows, according to the severity of injury or damage:
WARNING This notice means that misuse could result in death or serious injury.
CAUTION This notice means that misuse could result in injury or damage to property.
1.2 Unpacking
Check the package contents.
Main Unit ´ 1
CD-ROM (including manuals, etc.) ´ 1
AC Cord*1 ´ 1 Screw ´ 6 19-inch Rack Attachment
Bracket ´ 2
Ferrite Core (for the IPCMPR
card) ´ 2
SD Memory Card ´ 1
*1 The type of the AC cord may vary depending on the country/area of use.
The KX-NCP500BX/KX-NCP1000BX is supplied with 2 types of AC cord. Please use whichever is appropriate for the country/area.
Note
In this manual, the suffix of each model number (e.g., KX-NCP500NE) is omitted unless necessary.
Necessary items (not supplied):
•Ethernet straight cables*1 for the LAN and PC connections.
•RJ45 connectors for the LAN and PC connections by Ethernet straight cables.
•An RS-232C cross cable for PC connection.
•Switching hubs and routers for VoIP network configuration.
*1 The cables should be 10BASE-T/100BASE-TX CAT 5 (Category 5) or higher cables.
4 Getting Started
1.2 Unpacking

Section 2
Installation
Getting Started 5

2.1 Installing the DSP Card
Removing the IPCMPR Card from the PBX
1. Turn the 2 screws anticlockwise to loosen them.
Screws
2. Pull the card from the cabinet to remove it.
6 Getting Started
2.1 Installing the DSP Card

Installing the DSP Card
Depending on the number and the type of IP trunks and IP telephones you wish to use, required activation
keys are determined, and one of the DSP4, DSP16, or DSP64 card is selected to be installed.
DSP4: 4-channel DSP (Digital Signal Processor) card with a 4-Channel IP Trunk activation key and an
8-Channel IP Proprietary Telephone activation key preinstalled. Compliant with ITU-T G.729A
and G.711 codec methods. To be mounted on the IPCMPR card.
DSP16: 16-channel DSP (Digital Signal Processor) card with a 4-Channel IP Trunk activation key and an
8-Channel IP Proprietary Telephone activation key preinstalled. Compliant with ITU-T G.729A
and G.711 codec methods. To be mounted on the IPCMPR card.
DSP64: 64-channel DSP (Digital Signal Processor) card with four 4-Channel IP Trunk activation keys and
four 8-Channel IP Proprietary Telephone activation keys preinstalled. Compliant with ITU-T G.
729A and G.711 codec methods. To be mounted on the IPCMPR card.
DSP4 Card/
DSP16 Card/
DSP64 Card
Screws inside
Note
If the preinstalled activation keys on the DSP card are not enough for the desired configuration, refer
to "4.1.3 Installing Additional Activation Keys".
Getting Started 7
2.1 Installing the DSP Card

Installing the IPCMPR Card in the PBX
Install the IPCMPR card in the IPCMPR card slot of the PBX.
Note
The illustrations of the PBX shown in the installation procedure are based on the KX-NCP500.
1. Insert the card along the guide rails.
Guide Rail
2. Turn the 2 screws clockwise to fix the card in place.
Screws
Note
Make sure the screws are tightened to earth the card securely.
8 Getting Started
2.1 Installing the DSP Card

2.2 Inserting the SD Memory Card to the IPCMPR
Card
The SD Memory Card contains software for all the processes of the PBX and all the customer data.
The SD Memory Card must be inserted before startup.
Example: KX-NCP500
IPCMPR Card
24
15
3
SD Memory
Card
CAUTION
Do not remove the SD Memory Card while power is supplied to the PBX. Doing so may cause the PBX to
fail to start when you try to restart the system.
2.3 Frame Earth Connection
1. Loosen the screw.
2. Insert an earthing wire (user-supplied).
3. Tighten the screw.
4. Connect the earthing wire to earth.
Screw
Earthing wire
To earth
WARNING
•Proper earthing (connection to earth) is very important to reduce the risk to the user of
electrocution or to protect the PBX from the bad effects of external noise in the case of a
lightning strike.
•The earthing wire of the AC cable has an effect against external noise and lightning strikes, but
it may not be enough to protect the PBX. A permanent connection between earth and the earth
terminal of the PBX must be made.
Getting Started 9
2.3 Frame Earth Connection

CAUTION
For earthing wire, green-and-yellow insulation is required, and the cross-sectional area of the conductor
must be more than 0.75 mm2 or 18 AWG.
2.4 Connecting to the LAN
2.4.1 Connecting the IPCMPR Card to the LAN
Refer to the following procedure to connect the IPCMPR card to the LAN.
When the IPCMPR card is connected to the LAN for the first time, you must assign IP addressing information
to the card. Refer to "4.1 Programming the PBX" for instructions.
Note
Make sure to set the port of the switching hub that connects to the IPCMPR card to operate under "Auto
Negotiation" mode.
Attaching a ferrite core to the cable
1. Wrap the cable once around the ferrite core, leaving 3 cm between the ferrite core and the connector.
2. Close the case of the ferrite core.
3 cm
Note
If you need to open the ferrite core, use a flathead screwdriver to unlatch the case.
10 Getting Started
2.4.1 Connecting the IPCMPR Card to the LAN

Connecting the IPCMPR card to a switching hub
1. Connect the cable to the LAN port of the IPCMPR card.
2. Connect the other end of the cable to the switching hub.
IP Softphone
SIP Extension
Ethernet Straight Cable
Router
Switching Hub
PC
IP-PT
with 2 ports
Switching Hub
LAN Port
Getting Started 11
2.4.1 Connecting the IPCMPR Card to the LAN

2.4.2 Connecting the IP Telephones to the LAN
When an IP telephone is connected to the LAN and power is supplied for the first time, you will be prompted
to set network parameters. The network parameters must be set for the IP telephone before it can be used.
Refer to "4.3 Programming the Virtual Extension Card and IP Telephones" for instructions.
Connecting an IP Telephone to a Switching Hub
When connecting an IP telephone to the LAN, connect it to a switching hub.
Note
Since an IP softphone is installed and operates on a PC, the PC must be connected to the LAN to use the
IP softphone on the network.
The diagram below is for connecting an IP-PT to a switching hub. For SIP Extensions, refer to the
documentation of your SIP Extension.
Example: KX-NT346
Ethernet Straight Cable
To a Switching Hub
12 Getting Started
2.4.2 Connecting the IP Telephones to the LAN

Connecting an AC Adaptor to an IP Telephone
IP-PTs and some SIP Extensions comply with the IEEE 802.3af Power-over-Ethernet (PoE) standard. If PoE
is available on your network, these IP telephones can receive the necessary power supply from the network
through the network cable. In this case, no AC adaptor is needed for the IP telephones.
However, if PoE is not available, you will need to connect an AC adaptor to the IP telephone.
Note
Use only the specified type of AC adaptor for each IP telephone. For details, refer to the documentation of
your IP telephone.
Example: KX-NT346
AC Adaptor Cord
To Wall Socket
Getting Started 13
2.4.2 Connecting the IP Telephones to the LAN

14 Getting Started
2.4.2 Connecting the IP Telephones to the LAN

Section 3
Before Programming
Getting Started 15

3.1 Starting the PBX
WARNING
•Use only the AC power cord included with the PBX.
•Make sure that the AC outlet is properly earthed, then securely connect the 3-pin AC plug
including the earthed pin.
CAUTION
•Before touching the System Initialise Switch, discharge static electricity by touching ground or wearing
an earthing strap.
•Once you have started the PBX and if you unplug the PBX, do not perform the following procedures
to start the PBX again. Otherwise, your programmed data is cleared.
•The power supply cord is used as the main disconnect device. Ensure that the AC outlet is located
near the equipment and is easily accessible.
Notice
The SD Memory Card must be inserted in the SD Memory Card slot of the IPCMPR card before startup.
Note
The PBX will continue to be powered even if the power switch is turned "OFF".
1. Slide the System Initialise Switch to the "SYSTEM INITIALIZE" position.
Reset Button
RUN Indicator
System Initialise Switch
16 Getting Started
3.1 Starting the PBX

2. Plug the AC power cord into the PBX and pass the cord through the hook clip as indicated. Push the hook
clip in the direction of the arrow until it clicks.
Note
For safety reasons, do not stretch or pinch the AC power cord.
To earthed AC Outlet
3. Plug the other end of the cord into an AC outlet and turn on the PBX. The RUN indicator will flash.
4. While the RUN indicator is flashing, slide the System Initialise Switch back to the "NORMAL" position.
Depending on the configuration, initialisation takes about 1 min to 3 min. If successfully executed, the
RUN indicator will stop flashing and stay lit.
All data will be cleared and the PBX will be initialised to the default values.
Getting Started 17
3.1 Starting the PBX

3.2 Connecting the PC
The Maintenance Console serves as an overall system programming tool for the PBX. The Maintenance
Console’s Quick Setup lets you easily configure the PBX to apply basic settings such as time and date.
To programme the PBX, connect it to the PC via the MNT or RS-232C port.
PC Connection
Via MNT Port
PC
To LAN Port
MNT Port
Via RS-232C Port
PC
To COM Port
RS-232C Port
Pin Assignments
RS-232C (Cross Cable)
Pin No.
2
3
4
5
6
7
8
Pin No.
2
3
4
5
6
7
8
RS-232C PortCOM Port
Pin No.
1
2
3
6
1
2
3
6
Pin No.
LAN (RJ45 Cable)
LAN Port (PC) MNT Port (PBX)
CAUTION
When connecting a PC to the PBX via the RS-232C port, it is necessary to keep the following in mind to
protect the system:
1. Make sure that both connector cases (frame ground) of the RS-232C cross cable (shielded cable) are
conductive. If they are not conductive, make sure that both connector cases of the cable are firmly
connected.
2. If this is not possible, connect the frame of the PBX to the frame of the PC using an earthing wire in
order to prevent difference in the electrical potentials.
18 Getting Started
3.2 Connecting the PC

Notice
When connecting a PC to the PBX via the MNT port, a fixed IP address must be assigned to the PC. For
information about fixed IP addresses, ask your network administrator.
Getting Started 19
3.2 Connecting the PC

3.3 Installing the Maintenance Console
For the system requirements of the PC (e.g., operating system, hardware specifications), refer
to "4.3.1 Installing and Starting the Maintenance Console" in the Installation Manual.
Note
•Make sure to install and use the latest version of the Maintenance Console.
•The contents and design of the software are subject to change without notice.
•Microsoft product screen shot(s) reprinted with permission from Microsoft Corporation.
1. Copy the setup file of the Maintenance Console to your PC.
2. Double-click the setup file to run the installer.
3. Follow the on-screen instructions provided by the installation wizard.
20 Getting Started
3.3 Installing the Maintenance Console