GE GTWN3000M2WS User manual

GEAppliances.com
Safety Instructions .......... 2,s
Operating Instructions
Care and Cleaning
of the Washer ...................... 7
Control Panels ...................... 4
Control Settings ................. 4, 5
Features ............................ 6
Loading and Using
the Washer ........................ 7
Troubleshooting Tips ...... 8-1o
Consumer Support
Consumer Support ................ 12
Warranty .......................... 11
Write the model and serial
number here:
Model #
Serial #
Youcan find them
under the lid of
the washer.
49-90399-2 04-11GE

IMPORTANTSAFETYINFORMATION.
READALL INSTRUCTIONSBEFOREUSING.
AWARNIN G! of fire or explosion, electric shock, or to prevent property damage, personal injury,
or/ass of life.
__ WATER HEATERSAFETY
Under certain conditions, hydrogen gas may be produced in a water heater that has not been
used for two weeks or more. Hydrogen gas can be explosive under these circumstances.
If the hot water hasnot been usedfor two weeksor more, prevent the possibility of damage or injuryby turning
on all hot water faucets and allowing them to run for several minutes. Dothis before using any electrical
appliance which isconnected to the hot water system.This simple procedure will allow any
built-up hydrogen gas to escape.Sincethe gas isflammable, do not smokeor usean open flame or
appliance during this process.
PROPERINSTALLATION
This washer must be properly installed and located in accordance with the Installation
Instructions before it is used. If you did not receive an Installation Instructions sheet, you can
receive one by visiting GEApplionces.com or by calling 800.GE.CARE5 (800.432.2737).
• Installor store where it will not be exposed to
temperatures below freezing or exposedto the
weather,which could cause permanent damage
and invalidate the warranty.
• Properlyground washer to conform with all
governing codes and ordinances. Follow details
in Installation Instructions.
Partsand Accessories
Order on-line at GEApplionces.com today, 24
hours a day or by phone at 800.626.2002during
normal businesshours.
Part Number
WH41X10207
Accessory
4 ft RubberWater Supply Hose
• Thiswasher doesnot includewater supply hoses. WX14X10005 4 ft BraidedWater Supply Hose
GEstrongly recommends the useof factory
specified parts. A list offactory hoses availablefor
purchase ore listed below. Thesehosesare
manufactured and tested to meet GE
specifications.
GEstrongly recommends the useof new water
supply hoses. Hosesdegrade over time and need
to be replaced every 5 years to reducethe riskof
hosefailures and water damage.
YOURLAUNDRYAREA
• Keepthe area underneath and around your
appliances free of combustible materials such as
lint, paper,rags,chemicals,etc.
• Closesupervisionisnecessary ifthis appliance is
used byor near children. Donot allow childrento
play on,with or insidethis or any other appliance.
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Use this
appliance
only for its
intended
purpose as
describedin
this Owner's
Manual.
WHEN USING THE WASHER
Never reach into the washer while it is moving.
Wait until the machine has completely stopped
before opening the lid.
Donot mix chlorine bleachwith ammonia or acids
such asvinegar and/or rust remover. Mixing
different chemicals can produce a
toxic gaswhich may cause death.
Do not wash or dry articles that have been
cleaned in,washed in,soaked in or spotted with
combustible or explosivesubstances (suchas
wax,oil,paint, gasoline, degreasers,dry-cleaning
solvents,kerosene,etc.).Thesesubstances giveoff
vapors that may ignite or explode. Donot add
these substancesto the wash water. Do not useor
placethese substancesaround your washer or
dryer during operation.
Thelaundry processcan reduce the flame
retardancy of fabrics. Toavoid such a result,
carefully follow the garment manufacturer's
wash and care instructions.
To minimizethe possibilityof electric shock,
unplug this appliance from the power supply
or disconnect the washer at the building's
distribution panel by removing the fuse or
switching off the circuit breaker before attempting
any maintenance or cleaning.
NOTE: Turning the Cycle Selector Knob to an off
position, or pressing PAUSEdoes NOT disconnect
the appliance from the power supply.
Neverattempt to operate this appliance if itis
damaged, malfunctioning, partially disassembled,
or has missingor broken parts, including a
damaged cord or plug.
WHEN NOT IN USE
Turnoff water faucets to relievepressureon hoses
and valves and to minimize leakage ifa break or
rupture should occur.Checkthe condition of the fill
hoses;GErecommends changing the hoses every 5
years.
• Donot attempt to repair or replaceany part of this
appliance unlessspecifically recommended in this
Owner's Manual,or in published user-repair
instructions that you understand and havethe skills
to carry out.
• Beforediscarding a washer,or removing it
from service,remove the washer lid to prevent
children from hiding inside.
• Do not tamper with controls.
READAND FOLLOWTHISSAFETYINFORMATION
CAREFULLY.
SAVETHESEINSTRUCTIONS

About the control panel-for models with "pull knob" start.
• Add detergent
• Add diluted fabric
softener (on models
with a fabric
softener dispenser)
Step 2
• Add items
p3
• Select load size and
other wash options
• Select wash cycle
Step 4
• Close lid
• Pull knob
LOAD SIZE TEMPERATURE SETTINGS
Controls
Load Size
Loosely load items in the washer basket. Overloading may negatively impact wash performance. Adjust the load size accordingly.
Temperature
Select the water temperature for the wash and rinse cycles. Always follow fabric manufacturer's care label or instructions when
laundering.
Settings (on some models)
Fabric Softener
Setthis option when adding fabric softenerto the washer.
Clean Rinse Option
When you use extra detergent or bleachto clean heavily soileditems,you may want to usethe 2nd Rinseoption. It provides an
enhanced second cold rinse.
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Wash Cycle-Cycle Selector Knob
Thechart below will helpyou match the wash cyclesetting with your items.Thechart isranked from greatest to least
wash intensity.
Yourwasher may not haveall these cycles.(Cyclesvary by model.)
WHITES Forheavyto lightly soiledcottons, household linens,work and play items.
(REGULARWASH/FASTSPIN}
DARKCOLORSFornon-colorfast cottons and blends and itemsthat are labeled coldwash by the fabric manufacturer.
(REGULARWASH/FASTSPIN}
CASUALS For wrinkle-free and permanent press items, and knits.
{PULSED WASH/FAST SPIN}
RINSESPIN For quickly rinsing chlorine, perspiration, stains, etc., out of items.
IFASTSPIN}
CLEANRINSEProvidesan automatic, enhanced rinseto thoroughly remove detergent or bleachfrom
your items. IFASTSPIN}
FABRICSOFTENERActivatesthe FABRICSOFTENERdispenser cycle.{FASTSPIN}
Liquid Bleach Funnel
Thewater fill dilutes liquidchlorine bleach asthe washer fills for the wash cycle.
_] Checkclothing care labelsfor special instructions.
_] Measure liquid bleach carefully,following instructions on the bottle.
•Neverpour undiluted liquid chlorinebleachdirectly onto clothesor into the wash basket.
• Oonot pour powdered bleachinto bleachfunnel.
r_ Beforestarting the washer,pour measured amount of bleach directly into bleachfunnel.
Avoid splashing or over-filling dispenser.Ifyou preferto usepowdered bleach, add it into
the wash basketwith your detergent.
• Oonot mix chlorine bleachwith ammonia or acids such asvinegar and/or rust remover.
Mixing canproduce a toxic gas which may cause death.
Q:What isthe difference between Heavy and Light settings?
A: ForWhites andColors, the wash agitation time isincreased by 6 minutes and for Casuals, by 12 minutes. (Timesare
approximate)
Q:What isthe difference between Regular and Pulsed?
A:Regular meansthe washer will continuously agitate during the wash cycle.Pulsed provides a more gentlewash
cycle by including pause periodsduring the wash cycle.
Q:Which cycle isbest for heavily soileditems?
A:Whites or Colors cycleshave the greatest wash intensity.Thiscycleprovides the best overallcleaning. Casuals
should be usedfor wrinkle-free and permanent press items.
Q:How can Ireduce linting?
A:Sortwash loads by fabric type and whether they collect lint (velveteen,corduroy) or produce lint (terry cloth, chenille).
Wash small loadsfor a shorter amount of time.
Q:How much detergent do Iuse?
A: Forbest performance, always follow the detergent manufacturer's instructions on usage. Many detergents are
concentrated, soconsult the product label and follow the clearly marked lineson the detergent measuring cups.
Excessivedetergent can negatively impact the wash performance.

About washer features.
The Agitator Cap (onsome models)
The agitator cap fits into the top of the
agitator. If it accidentally comes off,
simply put it back on.
SETTINGS
Set when adding
OFF FABRIC SOFTENER
d/or CLEAN RINSE
Fabric Softener Dispenser (onsomemodels)
Thefabric softener dispenser automatically r{l Add water to dispenser until it reaches
releasesliquid fabric softener. Settingthe '_' the maximum fill line.
knob ensuresthat it dispensesat the proper
time.
Do not stop the washer or raise the lid
during the first spin. Thiswill cause the
dispenser to empty too soon.
To use, follow these steps:
r_-i Hake suredispenser issecurely attached
to agitator.
_] Useonly diluted liquid fabric softener.
Pourinto dispenser,using amount
recommended on package.
Never pour fabric softener directly on items.
It may stain them.
Do not pour anything into the
agitator if the agitator cap or
dispenser is removed.
r41select FABRICSOFTENERsetting knobto
activate the cycle.
Note: Fabric softener will not dispense if the
knob is in the "OFF" position.
Separate for cleaning
Cleaning the Fabric Softener Dispenser (onsome models)
_1 Removethe dispenserfrom the top of the agitator.
_] Separatethe dispensercup from the cover bygrasping the top and pushingdown on the
insideof the cup withyour fingers. Dispensercup will pop free from the cover.
r-_] Toclean the dispenser,soak both the dispenser cup and the dispenser cover inthe
following solution:
•1 USgallon (3.8liters)warm water
•1/4 cup (60ml)heavy-duty liquid detergent
•1 cup (240ml)bleach
_]lf necessary,loosenbuildup with a clean,soft cloth after soaking. Donot usea stiff brush;
you may roughen the surface of the dispenser.
r-_ Rinseand reassembledispenser.Placedispenser back on the agitator.
6

Loading and using the washer.
Always follow fabric manufacturer's care label when laundering. GEAppliances.com
SortingWashLoads
Sort by color (whites,lights,colors),soillevel,
fabric type (sturdy cottons, easy care, delicates)
and whether the fabric produces lint (terry cloth,
chenille)or collects lint (velveteen,corduroy).
ProperUseof Detergent
Add detergent before adding items sothat the
detergent can work effectively. Usingtoo little or too
much detergent isa common cause of laundry
problems.
Forspots, apply pre-treatment to items as
recommended on the product label. Application
should be made in the basket to prevent overspray
which may cause the coloring on the lid or graphics
to fade.
Youcan use lessdetergent ifyou have softwater,
a smaller load or a lightly soiledload.
When using high efficiency or concentrated
detergents, consult the product label to determine
amount required for optimum performance.
Excessivedetergent will negatively impact wash
performance.
LoadingtheWasher
Loaddry items loosely inthe washer basket. When
loading wet items,make sureyou set the load/water
levelhigh enough to allow the items to move freely.
Water levelshouldjust cover the items. Toadd items
after washer has started, lift the lid and submerge
additional items next to the agitator.
•Donot wrap long items likesheetsor pants
around the agitator.
• Donot wash fabrics containing flammable
materials (waxes,cleaningfluids,etc.).
• Washer will not agitate or spin with the lid up,
however the timer will continue to run.
Care and cleaning of the washer.
Wash Basket: Leavethe lid open after washing to
allow moisture to evaporate. Ifyou want to clean
the basket, usea clean soft cloth dampened with
liquid detergent; then rinse.(Donot useharsh or
gritty cleaners.)
Fill Hoses: GErecommends changing the hoses
every 5years.
Exterior'. Immediately wipe off any spills.Wipe
with damp cloth.Try not to hit surface with
sharp objects.
Moving and Storage: Ask the servicetechnician to
remove water from drain pump and hoses.Seethe
Installation Instructions packed with product for
information on how to reinstall the shipping rod
to keepthe tub stationary when moving the washer.
Formore information, visit GEAppliances.com or call
800.GE.CARES(800.432.2737).Donot store
the washer where it will be exposed to the weather.
Long Vacations: Besurewater supply isshut off at
faucets. Drainall water from hoses ifweather will
be below freezing.
7

Before you coil for service...
_roubleshooting Tips
Save time and money! Review the charts on the following pages,
or visit GEAppliances.com. You may not need to call for service.
WATER Possible Causes What To Do
Toomany suds Toomuch detergent • Measureyour detergent carefully. Uselesssoap ifyou have
soft water, a smaller load or a lightly soiledload.
Type of detergent • Switch to a lower sudsing detergent brand and follow
instructions on package.
Softwater • Try lessdetergent.
Water leaks Using too much detergent • Uselessdetergent. Uselesssoap ifyou have soft water,
in washer a smaller load or a lightly soiled load.
Fillhoses or drain hose is • Makesure hoseconnections are tight at faucets and
improperly connected rubber washers are installed.Makesure end of drain hose
iscorrectly inserted in and secured to drain facility.
Household drain may • Checkhousehold plumbing. You may need to call
be clogged a plumber.
Drain hose loose • Makesure drain hoseisfully seated in back of washer and
that the two retaining screws are fully seated.
Drain hose rubs on wall • Makesure drain hosedoes not make contact with the wall.
May cause excessivewear on the hose.
Constant water pressure • Tighten hosesat the faucets and turn the water off after
to the fill hoses at the each use.
water source • Checkcondition of the fill hoses;they should be replaced
every 5 years.
Water temperature Cooler water temperatures • New laundry detergents have been formulated to work
seems incorrect provide improved energy with cooler water temperatures without affecting wash
efficiency performance.
Water supply is turned off • Turn both hot and cold faucets fullyon and make sure
or improperly connected hoses are connected to correct faucets.
Water valve screens are • Turn off the water source and remove the water connection
stopped up hoses from the upper back of the washer. Use a brush or
toothpick to clean the screens in the machine. Reconnect
the hoses and turn the water back on.
Housewater heater is • Hakesure housewater heater isdeliveringwater at
not set properly 120°F-140°F(48°C-60°C).
Water pumped out before Lid lifted or cycle was put in • Resetcycle.
cycle is complete pause for over 24 hours
Water won't drain Drain hose is kinked or • Straighten drain hose and make sure washer is not
improperly connected sitting on it.
• Top of drain outlet should be less than 6 ft (1.8 m)
above floor.
Washer pauses during This is normal • This is normal. The washer alternates between agitate and
wash or rinse cycle soak during these cycles to get your clothes cleaner with
lesswear.
Washer pauses during This isnormal • Thewasher may pause during the spincycleto remove
spin cycle soapy water more efficiently.
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OPERATION Possible Causes What To Do
Washer won_ operate Washer is unplugged • Hake sure cord isplugged securelyinto a working outlet.
Water supply isturned off • Turn both hot and cold faucets fully on.
Controls are not set properly • Checkcontrols.
Lid isopen--safety feature • Closelid and reset cycle,to the beginning ifnecessary.
prevents agitation and
spinning when lid is up
Circuit breaker/fuse is • Checkhousecircuit breakers/fuses.Replacefuses or
tripped/blown reset breaker. Washer should have separate outlet.
Timer knob not pulled • Pulltimer knob.
Lid magnet missing • Callfor service.
Movement inside machine Shifting mechanism is • When the machine ismanually turned off, the shifter will
when shut off disengaging the motor disengage the motor before completely shutting down.
If lid israisedbefore the motor isdisengaged,the processwill
stop and will resume when lid isclosed.
PERFORMANCE Possible Causes What To Do
Clothes too wet Incorrect spin cycle • Hake surethe spincycle selectedmatches the load you are
selected washing.Somefabricswillfeelwetter whenrinsedwith coldwater.
Colored spots Incorrect use of fabric • Checkfabric softener package for instructions and follow
softener directions for usingdispenser.
• Hake sureyou hoveselected the FabricSoftener option.
• Pretreat stain and rewash.
Dye transfer • Sortwhites or lightly colored items from dark colors.
Grayed oryellowed Not enough detergent • Use more detergent (especially with larger loads).
clothes Be sure to follow detergent manufacturer's directions.
Hard water • Use o water conditioner like Calgon brand or install
a water softener.
Water is not hot enough • Hake sure water heater is delivering water at
120%-140% (48°C-60°C).
Washer is overloaded • Select load size to match clothes load.
Detergent is not • Add detergent before you load items.
dissolving
Dye transfer •Sort clothes by color. Iffabric label states wash separately,
unstable dyes may be indicated.
Lint or residue on Clothes are air or line dried • Ifyou do not dry your clothes with a clothes dryer, your
clothes clothes may retain more lint.
Incorrect sorting • Separate lint producers from lint collectors.
Washing too long • Wash small loads for a shorter time than larger loads.
Detergent not dissolving • Add detergent before you load items.
• Trya liquid detergent.
• Usewarmer water temperature.
Overloading • Load clothes loosely in the washer basket. Adjust load size
based on items sizeand materials.
• Hake sure load sizeselected matches clothes load size.
Incorrect use offabric
softener • Checkfabric softener package for instructions
and follow directions for using dispenser.
• Hake sureyou haveselected the FabricSoftener option.

Before you coil for service...
_Troubleshooting Tips
PERFORMANCE (contJ Possible Causes What To Do
Pilling Result of normal wear on • Whilethis isnot caused bythe washer,you can slow the
poly-cotton blends and pilling processbywashing garments insideout.
fuzzy fabrics
Snags, holes, tears, rips
or excessivewear Pins, snaps, hooks,sharp
buttons, belt buckles,
zippers end sharp objects
left in pockets
• Fastensnaps,hooks,buttons and zippers.
• Removelooseitems like pins,objects in pockets and
sharp buttons.
• Turn knits(which snag easily)insideout.
Undiluted chlorinebleach •Checkbleach package instructions for proper amount.
• Never add undiluted bleachto wash or allow clothesto
come in contact with undiluted bleach.
Chemicals like heir bleach or • Rinseitemsthat may have chemicals on them before
dye, permanent wove solution washing.
Wrinkling Improper sorting •Avoid mixing heavy items (likework clothes)with light items
(likeblouses).
• Trya fabric softener.
Overloading or incorrect • Load your washer soclothes haveenough room to move
water level freely with water covering all ofthe clothes.
Incorrect wash end • Hutch Cycleselectionto the type offabric you are washing
drycycles (especiallyfor easy care loads).
Repeated washing in • Wash inwarm or cold water.
water that istoo hot
SOUNDS Possible Causes What To Do
"Metallic clicking" Shifter mechanism is •Thedrive systemwill engage at the start of agitate and
engaging or disengaging disengage when agitate iscomplete. Thisoccurs multiple
times during the wash.
"Click" when water Relay switch • Therelay makesa clicksound when activated. Thewater
stops filling levelactivates the relayand stops filling.
"Clicking" behind Control Automatic Temperature • Thisvalve mixes in cold and hot water. The"clicking" isthe
Panel during fill Control Valve valve turning on and off.
Water volume changes Automatic Temperature • Thisvalve mixes in cold and hot water. Thesound changes
during fill Control Valve when the valvesare turned on and off.
Motor "whining up" or Motor ramping up/down • Themotor will speed up incrementally during the spincycle.
"coasting down" in spin during spin cycle When spin iscomplete,it will coast until itstops.
"Humming" Water drain pump • Thedrain pump will make a humming soundwhen pumping
out water after agitation stops and continue until spin is
complete.
"Gurgling" Water drain pump • When the pump starts drawing in air,It starts to gurgle.
Thewasher should then begin spinning and the sound will
continue until it isdone spinning.
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