GE VTW525 Original instructions

WASHERS
SAFETY INSTRUCTIONS..........3
USING THE WASHER
Getting Started ...................... 5
Consumer Help Indicator ...............7
Dispensers ............................8
Loading ..............................9
CARE AND CLEANING ........... 10
INSTALLATION
INSTRUCTIONS .....................11
TROUBLESHOOTING TIPS......16
LIMITED WARRANTY ............19
CONSUMER SUPPORT .......... 20
OWNER’S MANUAL &
INSTALLATION
INSTRUCTIONS
Write the model and serial
numbers here:
Model #_________________
Serial # _________________
You can find them under the
lid of the washer.
49-3000258 Rev 2 07-21 GEA
ENGLISH/ESPAÑOL
G029
GE is a trademark of the General Electric Company. Manufactured under trademark license.
VTW525

249-3000258 Rev 2
THANK YOU FOR MAKING GE APPLIANCES A PART OF YOUR HOME.
Whether you grew up with GE Appliances, or this is your first, we’re happy to have you in the family.
We take pride in the craftsmanship, innovation and design that goes into every GE Appliances
product, and we think you will too. Among other things, registration of your appliance ensures that we
can deliver important product information and warranty details when you need them.
Register your GE appliance now online. Helpful websites and phone numbers are available in the
Consumer Support section of this Owner’s Manual.

49-3000258 Rev 2 3
IMPORTANT SAFETY INFORMATION
READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE
SAFETY INFORMATION
To reduce the risk of death, fire, explosion, electric shock, or injury to persons when using
your appliance, follow basic precautions, including the following:
ŶRead all instructions before using the appliance.
ŶFollow all fabric care instructions and warnings to prevent melting of garments or damage to the appliance.
ŶDO NOT wash or dry articles that have been previously cleaned in, washed in, soaked in or spotted with
gasoline, dry-cleaning solvents, or other flammable or explosive substances, as they give off vapors that could
ignite or explode.
ŶDO NOT add gasoline, dry-cleaning solvents, or other flammable or explosive substances to the wash water.
These substances give off vapors that could ignite or explode.
ŶUnder certain conditions, hydrogen gas may be produced in a hot-water system that has not been used for
2 weeks or more. HYDROGEN GAS IS EXPLOSIVE. If the hot water system has not been used for such a
period, before using a washing machine, turn on all hot-water faucets and let the water flow from each for
several minutes. This will release any accumulated hydrogen gas. As the gas is flammable, DO NOT smoke
or use an open flame during this time.
ŶDO NOT allow children to play on or in this appliance. Close supervision of children is necessary when this
appliance is used near children. Before the washer is removed from service or discarded, remove the door or
lid. Failure to follow these instructions may result in death or injury to persons.
ŶDO NOT reach into the appliance if the tub or agitator is moving to prevent accidental entanglement.
ŶFor waterproof, water-resistant and bulky items, only use the BEDDING (or DELICATES) cycle. DO NOT
use other cycles for these items. Using other cycles can cause excessive vibration and may result in injury or
damage to the washer, walls, or floor. DO NOT mix waterproof and non-waterproof items.
ŶDO NOT install or store this appliance where it will be exposed to the weather.
ŶDO NOT tamper with controls, repair or replace any part of this appliance or attempt any servicing unless
specifically recommended in the user maintenance instructions or in published user repair instructions that you
understand and have the skills to carry out.
ŶDO NOT operate this appliance if it is damaged, malfunctioning, partially disassembled, or has missing or
broken parts including a damaged cord or plug.
ŶUnplug the appliance or turn off the circuit breaker before servicing. Pressing the Power button DOES NOT
disconnect power.
Ŷ DO NOT climb on or stand on this unit.
ŶSee “ELECTRICAL REQUIREMENTS” located in the Installation Instructions for grounding instructions.
WARNING
Proper Disposal of your Appliance
Ŷ
Dispose of or recycle your appliance in accordance with Federal and Local Regulations. Contact your local
authorities for the environmentally safe disposal or recycling of your appliance.

449-3000258 Rev 2
SAFETY INFORMATION
READ AND SAVE THESE INSTRUCTIONS
IMPORTANT SAFETY INFORMATION
READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE
PROPER INSTALLATION
This washer must be properly installed and located in accordance with the Installation Instructions before it is used.
ŶEnsure that the hot water hose is connected to the “H” valve and the cold water hose is connected to the “C”
valve.
ŶInstall or store where it will not be exposed to temperatures below freezing or exposed to the weather, which
could cause permanent damage and invalidate the warranty.
ŶProperly ground washer to conform with all governing codes and ordinances. Follow details in the Installation
Instructions.
ŶEnsure washer is properly leveled and washer legs are adjusted such that unit is stable.
ŶOptional drain hose extension recommended for discharging heights from 60” - 96”.
ŶGE Appliances strongly recommends the use of factory specified parts. A list of factory hoses available for
purchase are listed. These hoses are manufactured and tested to meet GE Appliances specifications.
ŶGE Appliances strongly recommends the use of new water supply hoses. Hoses degrade over time and need
to be replaced every 5 years to reduce the risk of hose failures and water damage.
ŶConsider recycling options for your appliance packaging material.
PARTS AND ACCESSORIES
Order on-line at GEApplianceparts.com today,
24 hours a day or by phone at 866-531-9828 during
normal business hours.
Part Number Accessory
PM14X10002 4 ft rubber water supply hoses
Or
PM14X10005 4 ft braided water supply hoses
WH49X301 Drain hose extension
PM7X1 Washer Floor Tray
START-UP SEQUENCE
ŶAny time the washer is being started or restarts after the washer lid has been opened and closed, the washer
will turn on the cold water valve for two short periods followed by a 10 second pause before continuing. If
the lid is opened during this period, the washer will pause. You will have to push the START button again to
restart the cycle.
WHEN NOT IN USE
ŶTurn off water faucets to minimize leakage if a break or rupture should occur. Check the condition of the fill
hoses; GE Appliances recommends changing the hoses every 5 years.
Plug into a grounded 3 prong outlet.
DO NOT remove ground prong.
DO NOT use an adapter.
DO NOT use an extension cord.
Failure to follow these instructions can result in death, fire or electrical shock.
- Electrical Shock Hazard
WARNING
AUTOMATIC DRAIN SEQUENCE
ŶMachine will automatically drain any time the lid is left open for an extended duration. The app will notify the
user of the time remaining to re-start the cycle before the session is canceled.
ŶMachine will automatically drain if left in a paused state with the lid closed for an extended duration. The app
will notify the user of the time remaining to re-start the cycle before the session is canceled.

49-3000258 Rev 2 5
USING THE WASHER
Getting started
Throughout this manual, features and appearance may vary from your model.
Controls
To reduce the risk of fire, electric shock, or injury to persons, read the IMPORTANT SAFETY
INFORMATION before operating this appliance.
WARNING
C
BA F DE
• Loosely add items around agitator.
Overloading may negatively impact
wash performance. See page 9 for
suggested loading examples.
• Add the manufacturer’s
recommended amount of
detergent to the top of the
load after adding clothes. We
recommend the use of High
Efficiency detergents such as
in your energy efficient washer.
Step 3 Step 4 Step 5
Step 1
• Close lid. • Press START.
• If desired, add fabric
softener to the fabric
softener dispenser.
• If using detergent packets,
add to the bottom of
the wash basket before
adding clothes.
NOTE: Unit will not
start with lid open.
• Select wash cycle.
• Select EXTRA RINSE
option when using
fabric softener.
• This commercial washer
uses an app based payment
system. Using your
smartphone, scan the QR
code on the control panel
to download the app and
see a quick tutorial on the
operation of the washer,
or go to GEAppliances.
com/commerciallaundry
to learn more.
Step 2
NOTE: Pressing
start locks your
selections,
processes
payment, and
begins the
cycle.
AWashing
This commercial washer uses an app based payment system. Using your smartphone, scan the QR code
on the control panel to download the app and see a quick tutorial on the operation of the washer, or go to
GEAppliances.com/commerciallaundry to learn more.
Temperature
Select the desired wash temperature for your load. NOTE: All rinses are cold.
B

649-3000258 Rev 2
Getting started
USING THE WASHER
CWash Cycles-Cycle Selector Knob
The wash cycle controls the type of washing process. The cycle selector knob can be turned in either direction.
Turning the knob after starting a cycle will NOT stop the washer or change the cycle/option to a new selection.
Pressing START locks the cycle selection, processes payment, and begins the cycle.
The chart below will help you match the items to be washed with the best wash cycle settings. For optimal
performance, select the cycle that most closely matches the items being washed.
Selections and options shown in bold are the recommended settings for that cycle.
Some cycles and options may not be available on some models.
Items to Wash Cycle Wash Temp Option Available Cycle Details
Cycle for normal, regular,
or typical use for washing
up to a full load of normally
soiled cotton clothing
COLORS
Normal
HOT
WARM
COLORS
COOL
COLD
TAP COLD
EXTRA RINSE Cycle for normal, regular, or typical use for washing
up to a full load of normally soiled cotton clothing.
Choose WARM or HOT water temperature selection
as appropriate for your clothes load for a higher
degree of cleaning. Incorporates multi-stage fills
and wash periods to provide optimal fabric care.
Lingerie and special care
fabrics with light soil
DELICATES HOT
WARM
COLORS
COOL
COLD
TAP COLD
EXTRA RINSE Utilizes a unique “tri-pulse” extra gentle agitate
profile and a low spin speed to provide special care
to delicate fabrics. It is recommended to place small
or ultra delicate items in mesh bags before washing.
Small loads of lightly soiled
items that are needed in
a hurry
SPEED
WASH
HOT
WARM
COLORS
COOL
COLD
TAP COLD
EXTRA RINSE Utilizes an expedited wash period and time saving
continuous spray rinse to clean small lightly soiled
loads in the fastest time possible.
Sturdy fabrics with heavy
soil
DEEP
CLEAN
HOT
WARM
COLORS
COOL
COLD
TAP COLD
EXTRA RINSE Incorporates multi-step wash and soak periods
combined with extended wash periods to effectively
clean heavily soiled sturdy fabrics.
Water-resistant, bedding
and bulky items, such
as large coats, mattress
pads, and bath mats
BEDDING HOT
WARM
COLORS
COOL
COLD
TAP COLD
EXTRA RINSE Provides a max fill wash water level to wash bulky
and waterproof items. Also incorporates a deep
fill rinse to effectively rinse bulky items and a low
spin speed appropriate for these items. Only
use this cycle for water-resistant, bedding or
bulky items.
Towels
Sheets
TOWELS HOT
WARM
COLORS
COOL
COLD
TAP COLD
EXTRA RINSE Cycle designed for washing towels or sheets, using
a higher water level and a soak period to effectively
clean these items. It is recommended that towels
and sheets be washed separately for best care and
washing performance. For waterproof bed covers
use BEDDING cycle.
Whites and household
linens
WHITES HOT
WARM
COLORS
COOL
COLD
TAP COLD
EXTRA RINSE Cycle tailored to clean and brighten your whites.
Failure to closely follow these instructions may result in an abnormal vibrating and out-of-balance
condition that could result in physical injury, property damage, and/or appliance damage.
For Waterproof, Water-Resistant, or Bulky Items:
• Only use the Bulky Items (or Delicates) cycle. NOTE: Some models only have a Delicates cycle .
•
Using other cycles can cause excessive vibration and may result in injury or damage to the washer, walls, or floor.
•
Do not mix waterproof and non-waterproof items .
• Read the Owner’s Manual for wash cycle details.
WARNING

49-3000258 Rev 2 7
USING THE WASHER
Getting started
D
E
Start/Pause
Loosely load items in the washer basket. Overloading may negatively impact wash performance.
Add detergent and if desired fabric softener to the dispenser.
Press START to begin the cycle. NOTE: When the lid is closed, it will lock only during the load sensing portion of the cycle
and during spin portions of the cycle. It will unlock after load sensing and spin.
Pressing PAUSE will unlock the lid (if locked at that time), pause the cycle and the PAUSE indicator light will blink. To
continue the cycle, press STARTagain.
NOTE: The machine will cancel/end the session and drain when water is present and the lid is left open for an extended
duration, or if the unit is left in a paused state for an extended duration with the lid closed. If the lid is opened or the unit is
paused, the app will notify the user of the time limits to restart the machine within the same session, and will also notify the
user if their session has timed out. If the session times out, scan the QR code to begin a new session, select the cycle, and
press START.
Automatic Load Sensing
This determines the correct agitate profile, agitate duration and amount of water suited to the size and type of load placed
in the washer. The washer will not start the wash cycle or fill with water if the lid is open. When the lid is closed the machine
is able to begin filling with water in order to sense the load size.
NOTE: Automatic Load Sensing initiates a spin at the beginning of the cycle and will take as much as 3 minutes to
complete (significantly shorter for smaller loads); this is normal operation.
NOTE: This is a high efficiency washing machine. This system requires less water while providing effective cleaning action.
You may notice that the water level is lower than on your previous washer. This is normal.
Cycle Status Lights
Shows whether the washer is in the Fill,Soak,Wash, Rinse or Spin portion of the cycle.
If an out-of-balance condition is detected by the washer, the Spin light will blink during the remaining portion of the cycle
and will stay illuminated for a short time after cycle completion. When this occurs, the washer is taking actions to correct the
out-of-balance condition and complete the cycle normally. In some cases, the washer may not be able to balance the
load and spin up to full speed. In this circumstance, the app will notify the user that they must return to the machine and
redistribute their laundry. If this is not completed within the time given, the session will cancel/time out and the user must
scan the QR code and start the cycle again.
FExtra Rinse
Set this option to provide a deep rinse or when using fabric softener. This option may change other settings (e.g. Spin may
go to a higher setting) to maximize performance.
Consumer Help Indicator
Your washer is equipped with Consumer Help Indicator (CHI). CHI is our way to communicate a simple remedy for some
situations that you can perform without the need to call for service. The chart below describes the helpful lights you may
notice flashing on the display.
Spin light blinking If an out-of-balance condition is detected by the washer, the Spin light will blink during the remaining
portion of the cycle and will stay illuminated for a short time after cycle completion. When this occurs,
the washer is taking actions to correct the out-of-balance condition and complete the cycle normally.
In some cases, the washer may not be able to balance the load and spin up to full speed. In this
circumstance, the app will notify the user that they must return to the machine and redistribute their
laundry. If this is not completed within the time given, the session will cancel/time out and the user
must scan the QR code and start the cycle again.
Fill light (Water
not entering
washer)
Check your water supply. Did you forget to turn on one or both supply valves after installation or
coming back from vacation? As soon as the light starts to flash, the washer will initiate a 4 minute lock-
out period. The washer controls won’t respond/change during this time. After the 4 minutes, you can
begin your cycle again. If you try to bypass the lock-out period by unplugging the washer, the 4 minute
timer will start over again.
Lid Locked light Lid Locked light will flash if 3 cycles have been started without opening the lid. The washer will not
start another cycle until the lid is opened. Try opening, then closing the lid and starting a new cycle. If
the problem persists, call GE Appliances at 800.GE.CARES (800.432.2737) for service.

849-3000258 Rev 2
The agitator cap fits into the top of the agitator. If it accidentally
comes off, simply put it back on.
The fabric softener dispenser automatically releases liquid fabric
softener at the proper time during the cycle.
Do not stop the washer or raise the lid during the first spin.
This will cause the dispenser to empty too soon.
To use, follow these steps:
1Make sure dispenser is securely attached to agitator.
2Use only liquid diluted fabric softener. Pour into dispenser,
using amount recommended on package.
Never pour fabric softener directly on clothes. It may stain
them.
3
Add water to dispenser until it reaches the maximum fill line.
4Select EXTRA RINSE option.
NOTE: Fabric softener may not dispense properly if the EXTRA
RINSE option is not selected.
Liquid Fabric Softener Dispenser
Liquid chlorine bleach should be added through the bleach
dispenser in the front left corner. Follow bleach manufacturer’s
recommendations for the correct amount of liquid chlorine
bleach based on load size, taking care to not apply or spill it
directly on clothing.
NOTE: Do not use liquid chlorine bleach and laundry
pretreatments such as an Oxi product in the same wash load.
Liquid Bleach
Place laundry pretreatments, such as an Oxi product, directly
in the bottom of the wash basket before loading clothes.
NOTE: Do not use liquid chlorine bleach and laundry
pretreatments such as an Oxi product in the same wash load.
Pretreatment
ONLY this
portion of the
dispenser is
visible once
installed into
agitator
Do not pour anything into the agitator
if the agitator cap or dispenser is
removed.
Dispensers
USING THE WASHER

49-3000258 Rev 2 9
Average Small Load
Clothes Level
Water Level
Average Medium Load
Clothes Level
Water Level
Clothes Level
Water Level
Average Large Load
DO NOT wash fabrics soiled with flammable liquids or cleaning solvents.
No washer can completely remove oil.
DO NOT dry anything that has been soaked in or spotted with any type of oil.
DO NOT reach into the washer until all moving parts have stopped.
Doing so can result in death, explosion, fire or amputation.
Always follow fabric manufacturer’s care label when laundering.
Proper Use of Detergent
Using too little or too much detergent is a common cause
of laundry problems.
Use less detergent if you have soft water, a smaller load or
a lightly soiled load.
For spots, apply pre-treatment to items as recommended on
the product label. Application should be made in the basket to
prevent overspray which may cause the coloring on the lid or
graphics to fade.
Place detergent packets in the bottom of the wash basket
before adding clothes.
GE Appliances recommends the use of High Efficiency
detergents such as in your energy efficient washer.
HE detergents are formulated to work with low water
wash and rinse systems. HE detergents reduce the
oversudsing problems commonly associated with regular
detergents.
When using high efficiency or concentrated detergents,
consult the product label to determine amount required for
optimum performance. Excessive detergent will negatively
impact wash performance.
Sorting Wash Loads
Sort by color (whites, lights, colors), soil level, fabric type (sturdy cottons, easy care, delicates) and whether the
fabric produces lint (terry cloth, chenille) or collects lint (velveteen, corduroy). Wash lint producers such as cotton
towels and socks separate from lint collectors including synthetic garments and dress pants.
Loading the Washer
Load dry items loosely in the washer basket. For best
results, load items evenly and loosely around the outside of
the basket, filling in towards the center on larger loads. To
add items after washer has started, press START/PAUSE
if the lid is locked; wait until the Lid Locked indicator on the
display is no longer illuminated before attempting to open
the lid. Lift the lid and submerge additional items around
the outside of the basket. Close the lid and press START
to resume. Adjust load size selection and/or use EXTRA
RINSE option if necessary.
ŶDo not put lawn or sofa cushions into the washer as they
are too big to move. Remove outer covers and ONLY
wash them.
WARNING - Fire Hazard
USING THE WASHER
Loading

10 49-3000258 Rev 2
Care and cleaning
CARE AND CLEANING
Separate for cleaning
Cleaning the Fabric Softener Dispenser (on some models)
1
Remove the dispenser from the top of the agitator.
2
Separate the dispenser cup from the cover by grasping the top and pushing down on the
inside of the cup with your fingers. Dispenser cup will pop free from the cover.
3
To clean the dispenser, soak both the dispenser cup and the dispenser cover in the following
solution:
Ŷ1 US gallon (3.8 liters) warm water
Ŷ1/4 cup (60 ml) heavy-duty liquid detergent
Ŷ1 cup (240 ml) bleach
4
If necessary, loosen buildup with a clean, soft cloth after soaking. Do not use a stiff brush; you
may roughen the surface of the dispenser.
5Rinse and reassemble dispenser. Place dispenser back on the agitator.
Exterior of the Washer
Immediately wipe off any spills with a damp cloth.
Interior of the Washer
Leave the lid open after washing to allow moisture to
evaporate. If you want to clean the basket, use a clean
soft cloth dampened with liquid detergent; then rinse.
(Do not use harsh or gritty cleaners.)
Water Supply Hoses
Hoses connecting washer to faucet should be replaced
every 5 years.
Moving and Storage
Ask the service technician to remove water from drain
pump and hoses. Do not store the washer where it will
be exposed to the weather.
Long Vacations
Be sure water supply is shut off at faucets. Drain all
water from hoses and water filter pump area if weather
will be below freezing.
Certain internal parts are intentionally not grounded and may present a risk of electric shock only during servicing.
Service personnel – DO NOT contact the following parts while the appliance is energized: Drive Motor, Lid Lock,
Water Valves, Drain Pump and Recirculation Pump.
- Electrical Shock Hazard
WARNING

49-3000258 Rev 2 11
Installation Washer
Instructions
If you have any questions, call GE Appliances at 866-531-9828 or visit our
Website at: GEAppliances.com/commerciallaundry
TOOLS REQUIRED FOR
WASHER INSTALLATION
Ŷ
Pliers
Ŷ
Level
PARTS SUPPLIED
PARTS REQUIRED (Sold separately)
GE Appliances Parts and Accessories
Order on-line at GEApplianceparts.com today, 24 hours a
day or by phone at 866-531-9828 during normal business
hours.
Part Number Accessory
PM14X10002 4 ft Rubber Water Supply Hoses
Or
PM14X10005 4 ft Braided Metal Water Supply Hoses
WH1X2267 Rubber Washer (1) and Screen (1)
WH49X301 Drain Hose Extension (For discharge
heights from 60" - 96"
Ŷ
Drain Hose Extension (For discharge heights from 60" - 96"
NOTE: We strongly recommend the use of new water
supply hoses. Hoses degrade over time and need to
be replaced every 5 years to reduce the risk of hose
failures and water damage.
BEFORE YOU BEGIN
Read these instructions completely and carefully.
•IMPORTANT – Save these
instructions for local inspector’s use.
•IMPORTANT – Observe all
governing codes and ordinances.
• Note to Installer – Be sure to leave these
instructions with the Consumer.
• Note to Consumer – Keep these
instructions for future reference.
• Skill level – Installation of this appliance requires
basic mechanical and electrical skills.
• Completion time – 1-3 hours
• Proper installation is the responsibility of the
installer.
• Product failure due to improper installation is not
covered under the Warranty.
Ŷ
Drain Hose
Ŷ
Cable Tie
Ŷ
Clamp
Ŷ
Drain Hose Clip
Ŷ
Owner's Reference Guide
Ŷ
Water Hoses (2)
Ŷ
Rubber Washers (2)
and Strainer Screens (2)

12 49-3000258 Rev 2
Installation Instructions
LOCATION OF YOUR WASHER
DO NOT Install the Washer:
1.In an area exposed to dripping water or outside
weather conditions. The ambient temperature should
never be freezing or near freezing for proper washer
operation.
2.In an area where it will come in contact with curtains or
drapes.
3.On carpet. The floor MUST be a hard surface with a
PD[LPXPVORSHRIƎSHUIRRWFPSHUFP
To make sure the washer does not vibrate or move,
you may have to reinforce the floor.
NOTE:,IIORRULVLQSRRUFRQGLWLRQXVHƎLPSUHJQDWHG
plywood sheet solidly attached to existing floor covering.
IMPORTANT: Minimum Installation Clearances
- Alcove or Closet
• If your washer is approved for installation in an alcove or
closet, there will be a label on the back of the machine
describing requirements.
• Minimum clearance between washer and adjacent walls
or other surfaces: 0" either side, 2" front, 3" rear.
Vertical space from floor to overhead shelving, cabinets,
ceiling, etc. = 60".
• Closet doors must be louvered or otherwise ventilated
and have at least 60 square inches of open area. If the
closet contains both a washer and a dryer, doors must
contain a minimum of 120 square inches of open area.
NOTE: The clearances stated on this label are minimums.
Consideration must be given to providing adequate
clearances for installing and servicing.
After the machine is in the building, remove outside
packing material/carton from washer.
Remove bag (containing clamp, cable tie and drain
hose clip), drain hose and Owner's Reference Guide
from tub.
NOTE: Leave foam shipping material inside tub
opening to hold tub in place during the rest of
installation.
1UNPACKING THE WASHER
Remove base from unit by placing foot on side of base
and tipping unit back on corner post. Remove base and
bring the washer back upright.
2REMOVE THE BASE
WATER SUPPLY REQUIREMENTS
WATER SUPPLY LINES - Purge Hot and Cold water supply lines for 30 seconds prior to installation of hoses and washing
machine. Ensure inlet hose screens are also clean and free of debris.
WATER PRESSURE - Must be 20 psi minimum to 120 psi maximum.
WATER TEMPERATURE - Water heater should be set to deliver water at 120° to 150°F (50° to 66°C) TO THE WASHER
when HOT wash is selected.
SHUTOFF VALVES - Both hot and cold shutoff valves (faucets) should be supplied.
DRAIN - Water should be drained into standpipe. Discharge height MUST NOT BE LESS THAN 30 INCHES, and no
more than 8 feet above the base of the washer. Standpipe must be 1-1/2 inches minimum inside diameter and must
be open to atmosphere.
Certain internal parts are intentionally not grounded
and may present a risk of electric shock only during
servicing.
Service personnel – DO NOT contact the following
parts while the appliance is energized: Drive Motor,
Lid Lock, Water Valves, Drain Pump and Recirculation
Pump.
- Electrical Shock Hazard
WARNING
Bag
Owner's Reference Guide
Leave foam shipping
material inside tub
Drain hose
NOTE: Consider
recycling options
for your appliance
packaging material.

49-3000258 Rev 2 13
Installation Instructions
Connect drain hose to drain port on back of washer. Open
clamp with pliers and slide onto hose end. Holding clamp
open, push hose end onto drain port until fully seated.
Release clamp between locating ribs on hose end. Outlet
of hose end should be oriented vertically.
3CONNECT DRAIN HOSE TO
WASHER
5CONNECT WATER HOSES TO
OUTLET VALVES
Drain
hose
Drain
port
Drain
end
Clamp Determine which is HOT water line before attaching
water hoses to faucets. Traditionally, HOT faucet is on
left.
(If screen washers are not installed) With protruding
part of screen toward you, install strainer screen/rubber
washer into each of the free ends of two water hoses.
Connect hot water hose to hot water
outlet valve of your building. Hand
tighten and use pliers to tighten
hoses between 1/4 and 1/2 turn
beyond hand-tight. Open hot water
valve.
Connect cold water hose to cold
water outlet valve of your building.
Hand tighten and use pliers to
tighten hoses between 1/4 and 1/2
turn beyond hand-tight. Open cold water valve.
Check for leaks and drips at the hose couplings. Tighten
as necessary.
Unplug electrical cord before installing water hoses. If
not installed, install rubber washer in one end of hot
water hose. Thread hot water hose onto connection
labeled Hat top rear of washer. Hand tighten and use
pliers to tighten hoses between 1/8 and 1/4 turn beyond
hand-tight.
If not installed, install rubber washer in one end of cold
water hose C. Thread cold water hose onto connection
labeled Cat top rear of washer. Hand tighten and use
pliers to tighten hoses between 1/8 and 1/4 turn beyond
hand-tight.
0RYH ZDVKHU DV FORVH WR ¿QDO ORFDWLRQ DV SRVVLEOH
leaving room for you to make water, drain, and electrical
connections to your building.
4CONNECT WATER HOSES TO
WASHER
Rubber
washer
Rubber
washer
Remove the cap from the drain port, if present, before
installing the drain hose. It is normal for a small amount
of residual water from the factory quality test process to
drain out of the port when removing the cap.
Cap
Port
Washer Back

14 49-3000258 Rev 2
Installation Instructions
6CONNECT TO DRAIN
Install drain hose clip on
rear panel of washer.
Route drain hose through
clip and insert free end
into drain opening of your
building.
If water valves and drain are built into wall, fasten drain
hose to one of the water hoses with cable tie provided.
If your drain is a standpipe, fasten drain hose to
standpipe with cable tie provided.
NOTE: If longer
drain hose is
required, order drain
hose extension kit,
GE Appliances part
number WH49X301.
Connect additional
drain hose (contained
in kit) to original hose
with hose clamp
(contained in kit).
6CONNECT TO DRAIN (Continued)
NOTE: Placing the drain hose too far down the drain
pipe can cause a siphoning action. No more than 5" of
hose should be in the drain pipe. There must be an air
gap around the drain hose. A snug fit can also cause a
siphoning action.
NOTE: Placing the drain hose too far down the drain
pipe can cause a siphoning action. No more than 5" of
hose should be in the drain pipe. There must be an air
gap around the drain hose. A snug fit can also cause a
siphoning action.
If drain discharge height does not meet 30"
minimum height requirement, end of drain hose must
be secured in drain opening of building by installer and
have an air gap around hose to prevent siphoning.
Drain
hose
clip
Drain
hose Washer
back
Wall
5" Max.
insertion
into
drain
30"
Min.
Drain
hose Cable tie
Washer
back
Drain
hose
clip
30"
Min.
5" Max.
insertion
into
drain
Drain
hose
Cable
tie
Standpipe
Washer
back
Drain
hose
clip
Less than
30"
Drain
hose
Washer
back
Drain
hose
clip
NOTE: Placing the drain hose too far down the drain
pipe can cause a siphoning action. No more than 5" of
hose should be in the drain pipe. There must be an air
gap around the drain hose. A snug fit can also cause a
siphoning action.

49-3000258 Rev 2 15
Installation Instructions
If required by local codes, an external 18 gauge or
larger copper ground wire (not provided) may be
added. Attach to washer cabinet with a #10-16 x 1/2 ”
sheet metal screw (available at any hardware store) to
rear of washer as illustrated.
Mobile Home Installation:
Installation must conform to Standard for Mobile Homes,
ANSI A119.1 and National Mobile Home Construction
and Safety Standards Act of 1974 (PL93-383).
GROUNDING INSTRUCTIONS
This appliance must be grounded. In the event of
malfunction or breakdown, grounding will reduce the
risk of electric shock by providing a path of least
resistance for electric current. This appliance is
equipped with a cord having an equipment- grounding
conductor and a grounding plug. The plug must be
plugged into an appropriate outlet that is properly
installed and grounded in accordance with all local
codes and ordinances.
Improper connection of the equipment-
grounding conductor can result in a
risk of electrical shock. Check with a qualified electrician,
or service representative or personnel, if you are in
doubt as to whether the appliance is properly grounded.
DO NOT modify the plug on the power supply cord. If it
will not fit the outlet, have a proper outlet installed by a
qualified electrician.
Attach ground
wire and ground
screw (obtain
locally) Washer
back
Before starting the washer, check to make sure:
Ŷ
Main power is turned on.
Ŷ
The washer is plugged in.
Ŷ
The water faucets are turned on.
Ŷ
The unit is level and all four leveling legs are firmly
on the floor.
Ŷ
The shipping foam and cardboard are removed.
Ŷ
The drain hose is properly tied up.
Ŷ
There are no leaks at the faucet, drain line
or washer.
Ŷ
Remove the cap from the drain port, if present,
before installing the drain hose.
Run the washer through a complete cycle.
Ŷ
Check for water leaks and proper operation.
Ŷ
Place these instructions in a location near the washer
for future reference.
FINAL CHECKLIST
WARNING
ELECTRICAL REQUIREMENTS
CIRCUIT – Individual, properly polarized and grounded
15 or 20 amp circuit breaker or time-delay fuse.
POWER SUPPLY – 2 wire plus ground, 120 Volt, single
phase, 60 Hz, alternating current.
Outlet Receptacle – Properly grounded 3-prong
receptacle to be located so
the power cord is accessible
when the washer is in an
installed position. If a 2-prong
receptacle is present, it is the
owner’s responsibility to have
a licensed electrician replace it
with a properly grounded 3-prong
grounding type receptacle.
Washer must be electrically grounded in accordance with
local codes and ordinances, or in the absence of local
codes, with latest edition of the NATIONAL ELECTRICAL
CODE, ANSI/NFPA NO. 70 or CANADIAN ELECTRICAL
CODE, CSA C22.1. Check with a licensed electrician if you
are not sure that the washer is properly grounded.
Make sure large dial control (on some models) on
washer is pushed in to the OFF position.
Insert plug of electrical cord into a 115V, 15- or 20-amp
wall receptacle. Move washer into final position. Place level on
flat top side edges of washer. Adjust all four leveling legs until
washer is level left-to-right and front-to-back. Remove level.
Open tub lid. Remove and discard tub shipping material (see
Step 1).
Remove plastic protector sheet from control panel face.
7CONNECT POWER AND INSTALL
Level
Ensure proper
ground exists
before use.
Plug into a grounded 3-prong outlet.
DO NOT remove ground prong.
DO NOT use an adapter.
DO NOT use an extension cord.
Failure to follow these instructions can result in death,
fire or electrical shock.
- Electrical Shock Hazard
WARNING

16 49-3000258 Rev 2
Problem Possible Causes What To Do
Short spray and
delay after pushing
the START button
Lid was opened and
closed between cycle
selection and start
This is normal. See START-UP SEQUENCE in the Safety
Instructions section.
Water level seems
low This is normal Water may not cover the top level of the clothes. This is normal for this high efficiency washer.
Low water flow Water valve screens are
stopped up
Turn off the water source and remove the water connection hoses
from the upper back of the washer and the water faucets. Clean both
the hose screens (if so equipped) and the screens in the machine
using a brush or a toothpick. Reconnect the hoses and turn the water
back on. Check to ensure there are no leaks at the connections.
Water siphoning out
of washer Drain standpipe is too low or hose too far into
standpipe
The drain hose must exceed 30” height at some point between
the washer back and the drain pipe. Use anti-siphon clip. See
the Installation Instructions.
Too many suds Soft water Try less detergent.
Too much detergent Measure your detergent carefully. Use less soap if you have soft
water, a smaller load or a lightly soiled load.
Type of detergent Switch to High Efficiency detergent such as .
Water leaks Type of detergent Switch to High Efficiency detergent such as .
Using too much
detergent in washer Use less detergent. Use less soap if you have soft water, a smaller load or a lightly soiled load.
Fill hoses or drain hose
is improperly connected Make sure hose connections are tight at faucets and rubber washers are installed. Make sure end of drain hose is correctly
inserted in and secured to drain facility.
Drain clogged Check plumbing. You may need to call a plumber.
Drain hose rubs on wall Make sure drain hose does not make contact with the wall.
May cause excessive wear on the hose.
Constant water pressure
to fill hoses at water
source
Tighten hoses at the faucets.
Check condition of the fill hoses; they should be replaced every
5 years.
Water temperature
seems incorrect
Cooler water temperatures
provide improved energy
efficiency
New laundry detergents have been formulated to work with cooler
water temperatures without affecting wash performance.
Water supply is turned
off or improperly
connected
Turn both hot and cold faucets fully on and make sure hoses
are connected to correct faucets. NOTE: Water valves are marked
“H” and “C”.
Water valve screens are
stopped up Turn off the water source and remove the water connection hoses from the upper back of the washer and the water faucets. Clean
both the hose screens (if so equipped) and the screens in the
machine using a brush or a toothpick. Reconnect the hoses and
turn the water back on. Check to ensure there are no leaks at the
connections.
Cool/cold water when
selecting HOT This is normal. The washer senses water temperature and optimizes for best results. Cold water is added periodically
when HOT is selected.
Water heater is not set
properly Make sure water heater is delivering water at 120°F–140°F (48°C–60°C).
Water pumped
out before cycle is
complete
Water was left in unit for
13 hours with lid closed or
12 minutes with lid open
Previous cycle has been cancelled. Close lid, select new cycle,
and start machine.
Water won’t drain Drain hose is kinked or
improperly connected Straighten drain hose and make sure washer is not sitting on it. Top of drain outlet should be less than 8 ft (2.44 m) above floor.
Washer spins
and pauses at the
beginning of cycles
This is normal The washer is sensing the load.
Washer pauses
during wash cycle This is normal Many cycles incorporate as series of soaks within the agitation period to get your clothes clean with less wear.
Troubleshooting Tips... Before you call for service
TROUBLESHOOTING TIPS

49-3000258 Rev 2 17
Troubleshooting Tips... Before you call for service
TROUBLESHOOTING TIPS
Problem Possible Causes What To Do
Laundry additives
dispensing too soon Overfilling of dispensers Do not overfill or add water to dispenser. Select EXTRA RINSE option when using fabric softener.
Washer pauses
during spin cycle This is normal The washer may pause during the spin cycle to remove soapy water more efficiently.
Washer won’t
operate Washer is unplugged Make sure cord is plugged securely into a working outlet.
Water supply turned off Turn both hot and cold faucets fully on.
Lid is open—safety
feature prevents
agitation and spinning
when lid is up
Close lid and press START.
Circuit breaker/fuse is
tripped/blown Check circuit breakers/fuses. Replace fuses or reset breaker. Washer should have a separate outlet.
Electronics need to be
reset Unplug washer, wait 2 minutes, plug back in and press START.
START was not pressed Press START.
Detergent packets
not dissolving Laundry detergent packet placed in
dispenser
Laundry detergent packets should not be used in the
dispensers. They should only be added directly to the wash
basket following the manufacturer’s directions.
Unexplained time
and/or settings
changes
Changing options This is normal. Several options will change other options to
maximize washer performance.
Basket seems loose Basket moves or rotates
freely Washer basket does not have a traditional brake. Washer basket will move freely. This is normal.
Agitator seems
loose Agitator top moves/has side-to-side movement Agitator top is designed to be flexible to allow for care of large bulky items such as comforters; this is normal.
Colored spots Incorrect use of fabric
softener Check fabric softener package for instructions and follow directions for using dispenser.
Make sure you have selected the EXTRA RINSE option.
Pretreat stain and rewash using SPEED WASH cycle before drying.
Dye transfer Sort whites or lightly colored items from dark colors.
Grayed or yellowed
clothes Detergent amount Be sure to follow detergent manufacturer’s directions.
Hard water Use a water conditioner or install a water softener.
Water is not hot enough Make sure water heater is delivering water at 120°F–140°F
(48°C–60°C).
Washer is overloaded Loosely load clothes no higher than the top row of holes in the washer
basket. For best results, load items around the outside of basket.
Dye transfer Sort clothes by color. If fabric label states wash separately,
unstable dyes may be indicated.
Lint or residue on
clothes Clothes are air or line dried If you do not dry your clothes with a clothes dryer, your clothes may retain more lint.
Incorrect sorting Separate lint producers from lint collectors.
Detergent not dissolving Rewash; next time:
Try a liquid detergent
Use warmer water temperature.
Overloading Loosely load clothes in the washer basket. For best results, load
items around the outside of the basket.
Incorrect use of fabric
softener Check fabric softener package for instructions and follow directions for using dispenser.
Make sure you have selected the EXTRA RINSE option.
Clothes too wet Incorrect cycle selected Make sure the cycle selected matches the load you are washing.
Some fabrics will feel wetter when rinsed with cold water.
Wash load out of balance Redistribute load in washer.

18 49-3000258 Rev 2
TROUBLESHOOTING TIPS
Troubleshooting Tips... Before you call for service
Problem Possible Causes What To Do
Blinking Spin light
or Spin light on at
end of cycle
Out of balance
condition has been
detected
Allow cycle to continue and finish.
The unit will attempt to redistribute the load and reach full
spin. If unsuccessful, the app will notify the user that they must
return to the machine and redistribute their laundry. If this is not
completed within the time given, the session will cancel/time out
and the user must scan the QR code and start the cycle again.
Pilling Result of normal wear
on poly-cotton blends
and fuzzy fabrics
While this is not caused by the washer, you can slow the pilling
process by washing garments inside out.
Snags, holes, tears,
rips or excessive
wear
Pins, snaps, hooks, sharp
buttons, belt buckles,
zippers and sharp objects
left in pockets
Fasten snaps, hooks, buttons and zippers.
Remove loose items like pins, objects in pockets and sharp
buttons.
Turn knits (which snag easily) inside out.
Undiluted chlorine
bleach Check bleach package instructions for proper amount. Never add undiluted bleach to wash or allow clothes to come in
contact with undiluted bleach.
Chemicals like hair bleach
or dye, permanent
wave solution
Rinse items that may have chemicals on them before washing.
Use SPEED WASH cycle with EXTRA RINSE option.
Wrinkling Incorrect wash and dry
cycles Match Cycle selection to the type of fabric you are washing (especially for easy care loads).
Improper sorting Avoid mixing heavy items (like jeans) with light items (like blouses).
Try a fabric softener.
Overloading Loosely load clothes in the washer basket.
Repeated washing in
water that is too hot Wash in warm or cold water.
“Clicking” Shifter mechanism is
engaging or disengaging The drive system will engage at the start of agitate and disengage when agitate is complete. This occurs multiple times during the
wash.
Back and forth
“swoosh” Electric motor reversing direction This sound is the motor rotating back and forth to clean your laundry.
“Clicking” behind
Control during fill Automatic Temperature Control Valve Two valves mix cold and hot water. The “clicking” is when either valve turns on or off to raise or lower the fill water temperature.
Water flow changes
during fill Automatic Temperature Control Valve Two valves mix cold and hot water. The “clicking” is when either valve turns on or off to raise or lower the fill water temperature.
Motor sounds during
spin Motor ramping up/down during spin cycle The motor will speed up incrementally during the spin cycle. When spin is complete, it will coast until it stops.
“Humming” Water drain pump The drain pump will make a humming sound when pumping out
water after agitation stops and continue until spin is complete.
Drive motor The drive motor will make a “humming” sound during the wash
and spin phases of the cycle.
“Gurgling” Water drain pump When the pump starts drawing in air, It starts to gurgle. The washer
should then begin spinning and the sound will continue until it is
done spinning.
Water “swishing” Washing process Water swishing while the unit is agitating is normal, especially with
smaller loads.
Washer rocking/
moving Washer leveling legs uneven To level the washer, adjust the leveling legs by rotating the individual leg in the proper direction for up or down.
“Squeaking” sound Washer not level and
rubbing on cabinet To level the washer, adjust the leveling legs by rotating the individual leg in the proper direction for up or down.
Washer sounds that may be different from your prior washer:
Clicks, water flowing, gear sounds followed by pauses, and electric hum sounds
are all part of the normal wash cycle.
To listen and watch videos of normal washer operation, please go to
http://products.geappliances.com/appliance/gea-support-search-content?contentid=23061
or scan the QR code.

49-3000258 Rev 2 19
LIMITED WARRANTY
GE Appliances Washer Limited Warranty
Staple your receipt here. Proof of the original purchase date is needed to obtain service under the warranty.
GEAppliances.com
To schedule service online, visit us at GEAppliances.com/commerciallaundry, or call GE Appliances at 866-531-9828.
Please have your serial number and your model number available when calling for service.
Servicing your appliance may require the use of the onboard data port for diagnostics. This gives a GE Appliances factory
service technician the ability to quickly diagnose any issues with your appliance and helps GE Appliances improve its
products by providing GE Appliances with information on your appliance. If you do not want your appliance data to be
sent to GE Appliances, please advise your technician not to submit the data to GE Appliances at the time of service.
This limited warranty is extended to the original purchaser and any succeeding owner for products purchased for use within
the USA.
Some states do not allow the exclusion or limitation of incidental or consequential damages. This limited warranty
gives you specific legal rights, and you may also have other rights which vary from state to state. To know what your
legal rights are, consult your local or state consumer affairs office or your state’s Attorney General.
Warrantor: GE Appliances, a Haier Company
Louisville, KY 40225
EXCLUSION OF IMPLIED WARRANTIES
Your sole and exclusive remedy is product repair as provided in this Limited Warranty. Any implied warranties,
including the implied warranties of merchantability or fitness for a particular purpose, are limited to one year or the
shortest period allowed by law.
For the period of: We will replace:
Five years
From the date of the
original purchase
Any part of the washer which fails due to a defect in materials or workmanship.
During this limited five-year warranty, you will be responsible for any labor and
related service costs.
What is not covered:
ŶService trips to your place of business to teach you
how to use the product.
ŶImproper installation, delivery or maintenance.
ŶFailure of the product if it is abused, misused, parts are
stolen or used for other than the intended purpose.
ŶReplacement of property fuses or resetting of circuit
breakers at your place of business.
ŶProducts which are not defective or broken, or which
are working as described in the Owner’s Manual.
ŶDamage to the product caused by accident, fire,
floods or acts of God.
ŶIncidental or consequential damage caused by
possible defects with this appliance.
ŶDefects or damage due to operation in freezing
temperatures.
ŶDamage caused after delivery.
ŶProduct not accessible to provide required service.

20 49-3000258 Rev 2
Printed in the United States
CONSUMER SUPPORT
Consumer Support
GE Appliances Website
Have a question or need assistance with your appliance? Try the GE Appliances Website 24 hours a day, any day of
the year! GEAppliances.com/commerciallaundry
Register Your Appliance
Register your new appliance on-line at your convenience! Timely product registration will allow for enhanced
communication and prompt service under the terms of your warranty, should the need arise. GEAppliances.com/register
Schedule Service
Expert GE Appliances repair service is only one step away from your door. Get on-line and schedule your service at
your convenience any day of the year. GEAppliances.com/commerciallaundry or call 866-531-9828 during normal
business hours.
Parts and Accessories
Individuals qualified to service their own appliances can have parts or accessories sent directly to their homes
(VISA, MasterCard and Discover cards are accepted). Order on-line today 24 hours every day.
GEApplianceparts.com or by phone at 866-531-9828 during normal business hours.
Instructions contained in this manual cover procedures to be performed by any user. Other servicing
generally should be referred to qualified service personnel. Caution must be exercised, since improper
servicing may cause unsafe operation.
Contact Us
If you are not satisfied with the service you receive from GE Appliances, contact us on our Website with all the
details including your phone number, or write to:
General Manager, Customer Relations | GE Appliances, Appliance Park | Louisville, KY 40225
GEAppliances.com/contact