Gehl's gehl's 2.0 User manual

1
gehl’s 2.0gehl’s 2.0
dispenserdispenser
Operators’ Manual
WARNING
Read this manual carefully and completely, and retain it
for future reference. Failure to follow all safeguards and
instructions or failure to heed all warnings may result in
property damage and serious injury (including death).

1
WARNING
Read this manual carefully and completely, and retain it
for future reference. Failure to follow all safeguards and
instructions or failure to heed all warnings may result in
property damage and serious injury (including death).
Welcome to the Gehl’s family! With a sleek space and energy-ecient
design, the Gehl’s 2.0 Dispenser makes serving warm Gehl’s sauces over
delicious snacks easier than ever.
You received this dispenser in a cardboard shipping box. Please save the
shipping box and label until you have successfully set up the dispenser.
Table of contents
IMPORTANT SAFEGUARDS & WARNINGS 2
Parts 7
Initial Setup 8
Loading product into dispenser 11
Care, Cleaning & Maintenance 15
Troubleshooting 18

2
WARNING
Read this manual carefully and completely, and retain it
for future reference. Failure to follow all safeguards and
instructions or failure to heed all warnings may result in
property damage and serious injury (including death).
IMPORTANT SAFEGUARDS & WARNINGS
When using this electrical appliance, safety precautions must
always be followed and warnings must always be heeded:
1. READ ALL INSTRUCTIONS, SAFEGUARDS, WARNINGS, AND OTHER
INFORMATION IN THIS MANUAL BEFORE OPERATING THE APPLIANCE.
FAILURE TO FOLLOW THESE INSTRUCTIONS AND SAFEGUARDS OR
FAILURE TO HEED THESE WARNINGS MAY RESULT IN PROPERTY
DAMAGE AND SERIOUS INJURY (INCLUDING, BUT NOT LIMITED TO,
BURNS, ELECTRICAL SHOCK, AND DEATH).
2. DANGER Do not use the appliance for anything other than its
intended use. Its sole and exclusive intended use is to warm and dispense
Gehl’s 2.0 cheese/chili sauces (in and from their original bags, heeding all
warnings and complying with all instructions, safeguards, and information
in this manual and with all applicable laws, rules, regulations, and orders).
Using the appliance for any other use may result in serious injury (including
death) and property damage.
3. CAUTION Always operate the appliance on a stable, non-
combustible, at, level, and clean surface away from combustibles.
4. DANGER The appliance heats using high temperatures. Do not
touch metal or grey-colored surfaces when the appliance is in operation
or before it has cooled completely. These surfaces are hot and may cause
burns and other serious injuries. The inside cavity of the appliance gets
particularly hot! Do not touch the walls of the cavity, and do not move the
appliance unless it is unplugged and has cooled completely.
5. CAUTION Do not place the appliance or its cord on or in close
proximity to a hot burner, a heated oven or other appliance, a ame, or
any other heat source. Keep out of direct sunlight. Heat from an external
source will damage the appliance, and failure to follow these instructions
may result in serious injury (including death), re, and other property
damage.
6. CAUTION The appliance contains electrical components. To avoid
electrical shock, do not use the appliance near water, and do not put a
liquid of any kind into the appliance (other than Gehl’s 2.0 cheese/chili
sauces in their original bags loaded according to this manual). Do not
immerse power cord, plug, or the appliance in water or other liquid. Do
not rinse the appliance under a tap. Do not use outdoors.

3
WARNING
Read this manual carefully and completely, and retain it
for future reference. Failure to follow all safeguards and
instructions or failure to heed all warnings may result in
property damage and serious injury (including death).
IMPORTANT SAFEGUARDS & WARNINGS
When using this electrical appliance, safety precautions must
always be followed and warnings must always be heeded:
7. CAUTION Unplug the appliance from the outlet when not in use,
before adding or removing parts or sauce bags, and before and during
cleaning. To unplug, grasp the plug and pull from the outlet. Never pull
from the power cord.
8. Regularly inspect the appliance and its power cord and plug. Frequently
verify the temperature of cheese/chili sauce independently to conrm the
appliance is working properly. Do not operate the appliance if it has been
dropped, if there is any damage, after any malfunction, or if the dispenser
has been subjected to any misuse or abuse. For assistance, contact our
customer service team at [e-mail] or 1-800-521-2873.
9. Use the appliance only with compatible electrical systems.
• Do not use with power converters or adapters.
• Use only grounded outlets.
• Do not remove or bypass the grounded prong.
• Never connect the appliance to an external timer
switch or separate remote-control system.
Failure to follow these instructions may result
in serious injury (including electrical shock and
death), re, and other property damage.
10. CAUTION Spilled food can cause serious burns. A short power-
supply cord is provided to reduce hazards resulting from grabbing,
entanglement, and tripping.
• Keep the appliance and cord away from
children.
• Never drape the power cord over edges of
tables or counters.
• Never use below-counter power outlets.
• Never use with an extension cord.
WARNING
Electrical Shock Hazard
WARNING

4
WARNING
Read this manual carefully and completely, and retain it
for future reference. Failure to follow all safeguards and
instructions or failure to heed all warnings may result in
property damage and serious injury (including death).
IMPORTANT SAFEGUARDS & WARNINGS
When using this electrical appliance, safety precautions must
always be followed and warnings must always be heeded:
11. CAUTION Do not use any parts, accessories, or attachments not
authorized by Gehl Food & Beverage. The use of parts, accessories, or
attachments not authorized by the manufacturer may cause burns,
electrical shock, other serious injury (including death), and property
damage.
12. Other than replacing a damaged Receiving Plate or Funnel with one
manufactured by Gehl Food & Beverage as described below, do not
attempt to repair, replace, or modify components of the appliance, as
doing so may cause property damage, electrical shock, and other serious
injury (including death). Doing so will also void any applicable warranty.
13. CAUTION Keep all food-contact surfaces clean at all times.
Refer to Care, Cleaning & Maintenance below for additional important
information on how to do so. Failure to keep food-contact surfaces clean
may result in deadly foodborne illness and other serious injury (including
death).
14. DANGER The appliance must NOT be used by children or persons
with reduced mental capabilities. Close supervision is necessary when
any heated, heavy, or electrical appliance is used near children and these
individuals. Children should not play with the appliance.
15. Proper, regular maintenance is required. Refer to Care, Cleaning &
Maintenance below.
16. CAUTION Do not touch hot surfaces!
• Unplug the appliance and let it cool to room temperature before
cleaning its interior, before cleaning the exterior with anything other
than a dry cloth, and before moving or storing the appliance.
• Unplug the appliance when removing and loading bags of cheese/
chili sauce and when installing the Receiving Plate and Funnel.
• Never place your face, hands, or exposed skin over or in front of the
appliance when removing the lid.

5
WARNING
Read this manual carefully and completely, and retain it
for future reference. Failure to follow all safeguards and
instructions or failure to heed all warnings may result in
property damage and serious injury (including death).
IMPORTANT SAFEGUARDS & WARNINGS
When using this electrical appliance, safety precautions must
always be followed and warnings must always be heeded:
• Always use eective oven mitts and properly cover all exposed skin
with heat-resistant materials when opening the lid, handling heated
sauce bags, or nearing the inside cavity of the appliance before it has
cooled completely.
• Do not let hair or any other foreign material enter or touch the
appliance’s cavity.
• Always place heated sauce bags on a heat-resistant surface.
• Extreme caution must be taken to avoid spilling heated sauce or
having sauce contact skin or eyes.
Failure to follow the above guidelines may result in serious injury (including
death) and property damage.
17. CAUTION Metal utensils must not be inserted into the appliance as
they may cause re, other property damage, and serious injury (including
death).
18. Do not store any materials in the appliance when not in use.
19. Do not place any combustible materials in the appliance, such as
paper, cardboard, plastic, Styrofoam, or wood.
20. Do not use the included parts anywhere or for any purpose other than
as described in this manual. This is especially true of the Piercing Tool,
which is sharp. None of the parts should be played with by children.
21. The appliance can be extremely heavy and top-heavy, especially when
full. Do not bump or move the appliance while anything is inside its cavity.
22. CAUTION Do not use refrigerated (or cold) cheese/chili sauces
in the appliance without rst safely heating the bag of sauce in a hot
water bath (to 165°F (73.8°C)) within two hours or hotter and more quickly
if required by your applicable laws and regulations). The appliance cannot
heat cold items hot enough or quickly enough to maintain food safety.
Failure to follow this requirement and all instructions in this manual, as
well as the laws, rules, regulations, and recommendations applicable
to you regarding food safety, may result in foodborne illness and other
serious injury (including death).

6
WARNING
Read this manual carefully and completely, and retain it
for future reference. Failure to follow all safeguards and
instructions or failure to heed all warnings may result in
property damage and serious injury (including death).
IMPORTANT SAFEGUARDS & WARNINGS
When using this electrical appliance, safety precautions must
always be followed and warnings must always be heeded:
23. CAUTION The Receiving Plate and lid of the appliance must
be properly installed and in place at all times during operation. Failure
to comply with this requirement may cause heat loss, resulting in illness,
other serious injury (including burns and death), and property damage.
24. Care should be taken to avoid injury when lifting sauce bags due to
their weight and awkwardness.
25. CAUTION Do not puncture the bag of cheese/chili sauce
anywhere other than within the bag’s Spout, and only puncture the bag
with the enclosed Piercing Tool when it is sterile. Using other implements
could cause bits of plastic from the bag to fall into the cheese/chili sauce
resulting in a choking hazard and other serious injury (including death).
Other implements are also more likely to be unsanitary and to puncture
the bag elsewhere causing a leak. A bag that leaks should be disposed
of because it will not properly dispense and because contaminants can
more easily enter the bag resulting in foodborne illness and other serious
injury (including death).
26. CAUTION If leaving cheese/chili sauce in the appliance, the
appliance must remain plugged in and properly operating continuously
to maintain food safety.
27. CAUTION Cheese/chili sauces will be hot when dispensed. Do
not allow sauces to contact exposed skin or eyes. Failure to comply with
this requirement may cause burns and serious injury (including death).
SAVE THESE INSTRUCTIONS.
WARNING
California Proposition 65
WARNING: This product contains chemicals known to the
State of California to cause cancer, birth defects, or other
reproductive harm.
Advertencia: Este producto contiene productos químicos
reconocidos por el estado de California que provocan
cáncer, defectos de nacimiento u otros daños reproductivos.
For more information: www.P65Warnings.ca.gov

7
c
When unpacking the dispenser, please look for the following items, which
are essential for machine operation:
Piercing Tool: Gehl’s 60 oz cheese/chili sauce bags
must be slightly punctured with this yellow Piercing Tool
prior to inserting the Valve and loading
into the dispenser (according to the
instructions below).
Store the Piercing Tool by hanging
it inside the back of the dispenser.
Receiving Plate: This piece is ESSENTIAL for operation.
It is used to position the bag’s Valve inside the dispenser for
a perfect pour everytime.
The Receiving Plate must be placed in the opening at the
bottom of the warming cavity in the dispenser (according to
the instructions below).
Funnel: The Funnel must be slid onto
the tracks below the push button, short
end rst (according to the instructions
below).
The Funnel acts as a guide to know where
sauce will exit the dispenser.
Parts
warming
cavity
dispenser
base lid Gehl’s 60 oz cheese
/ chilli sauce
Valve
Spout
Flavor
Decals
Piercing
Tool
Receiving
Plate
Funnel
Front
view
Aerial
view
Back of
dispenser
Front of
dispenser
Funnel
Push
Button
Included sold separately

8
Made with
real cheese
Inital Set Up:
Follow along with our video: www.gehls.com/Dispenser-Set-Up.
Serial
Number
CAUTION
HOT
1. Carefully open the top of the box, and lift out the
corrugated cap. Next, carefully lift the dispenser out of
the box, and place it on a solid, level surface.
2. Remove Flavor Decals from the bottom of the box.
3. Lift the lid o of the dispenser, and remove the
envelope inside, which contains two crucial parts:
• Piercing Tool: This must be used to puncture the bag
before inserting the disposable Valve (according to
the instructions below).
• Receiving Plate: This MUST be placeD in the bottom
of the dispenser warming cavity (according to the
instructions below) to dispense sauce.
4. Inside you will see the empty warming cavity, which
transfers heat to the bag of cheese sauce.
CAUTION The walls of the warming cavity get
EXTREMELY hot when the dispenser is plugged in
and are labeled “Caution Hot”! Do not touch unless
unplugged and completely cooled.
5. Note the serial number on the front right side should
you ever need parts or service assistance.

9
Inital Set Up:
6. With clean hands and the dispenser unplugged,
place the Receiving Plate at at the base of the
dispenser’s warming cavity, with the rounded end
facing toward the back of the dispenser (as shown
in the diagram).
• The Receiving Plate is ESSENTIAL for operation.
THE DISPENSER WILL NOT PROPERLY
FUNCTION UNLESS THE RECEIVING PLATE IS
INSTALLED CORRECTLY.
• Keep track of the Receiving Plate. If the Receiving
Plate comes out of the dispenser when removing
a bag of cheese/chili sauce, detach it from the
bag’s Valve with clean hands and immediately
and safely place it back in the base of the
dispenser as described above. This placement
must be done before inserting another bag of
cheese/chili sauce. Failure to correctly reinstall
the Receiving Plate can result in a bag’s Valve
sticking open and leaking cheese/chili sauce.
• The Receiving Plate must be in place whenever
the dispenser is plugged in.
7. With the dispenser unplugged, install the Funnel
on the tracks behind and below the push button
by sliding it onto the machine from the front, short
end rst. Ensure there are no gaps between the
Funnel and the dispenser.
The Funnel acts as a guide to know where
cheese/chili sauce will exit the dispenser.
Funnel
Front view Aerial view

10
Inital Set Up:
8. Attach the Flavor Decal to the lid of the dispenser
following the instructions on the back of the
Flavor Decal.
If you need to order additional decals, visit www.
gehls.com/POS or contact our customer service
team at [email protected] or 1-800-521-2873.
9. Place the lid on the dispenser, and ensure there
are no gaps between the lid and the dispenser.
10.Read all of the IMPORTANT SAFEGUARDS &
WARNINGS, and ensure you follow and heed them.
Test the dispenser by plugging it in. A light should
shine down on the base of the dispenser when it
is plugged in.
The dispenser should now be on and preheating.
11. Unplug the dispenser, remove the lid, and load
a bag of cheese/chili sauce into the dispenser
following the instructions in the next section
(entitled LOADING PRODUCT INTO THE
DISPENSER). Replace the lid on the dispenser so
there are no gaps, and plug it in again.
Madewith
realcheese

11
Loading Product Into the dispenser
Read the instructions below, and select a work area where you can
comfortably and safely perform the steps below. Be sure you are away
from people and items that may injure you or be injured or damaged by you.
Follow the IMPORTANT SAFEGUARDS & WARNINGS above, which contain
additional safeguards, warnings, and important information.
Follow along with our video: www.gehls.com/Dispenser-Set-Up.
A. Obtain a permanent, soft-tipped marker (not
included),
B. Open the case of Gehl’s 60 oz cheese/chili sauce,
careful not to touch the product bag.
C, Sanitize your hands, the work surface, Piercing
Tool, Recieving Plate, Funnel, and the exterior of
the marker. Make sure the dispenser is unplugged
if you have to rst obtain any of these items from
the dispenser. Once sanitized, let items air dry
(setting the sanitized items on the sanitized work
surface) or, using a clean, dry, sanitary cloth,
completely dry your hands and these items,
avoiding contamination.
D. Ensure everything is dry and remains
uncontaminated for the remaining steps.
E. Reinstall the Receiving Plate and Funnel when dry
according to steps #6 and #7 above.
Aerial viewFront view

12
Loading Product Into the dispenser
F. Remove a bag of sauce from the case, being
careful not to touch food contact surfaces like
inside the Spout. Place the bag on the sanitized
work surface.
G. Write today’s date on the front of the bag with the
sanitzed permanent, soft-tipped marker.
H. Remove one disposable Valve from the product
case and unwrap it, touching the Valve only on
its top rim and being careful not to expose it to
contamination. Place the Valve on the sanitized
work surface.
I. Arrange the bag on the santized work surface with
the Spout pointed up and near the center of the
bag (so that the Spout isn’t near the bag’s edges).
Ensure most of the air in the bag is located under
the Spout.
J. Touching the bag’s Spout only by its sides, and
touching the Piercing Tool only on its handle,
align the Piercing Tool inside the Spout so that the
rounded end of the Piercing Tool lines up with the
rounded end of the Spout.
K. Place your ngers alongside the bag’s Spout, and
place your thumbs on the top of the Piercing Tool.
Then, using your thumbs, apply pressure to the
Piercing Tool until it punctures the bag within the
bag’s Spout (and not anywhere else on the bag).
Note: If the bag is punctured anywhere other than
within the bag’s Spout, you must dispose of the
bag, and start these steps over with a new bag.
L. Remove the Piercing Tool from the bag, and set it
aside. Later, you can clean it and store by hanging
it inside the back of the dispenser.
Top
Rim
Aerial viewFront view
Spout
Aerial view

13
Loading Product Into the dispenser
M. Touching only the top of the Valve and the sides
of the bag’s Spout, arrange the Valve inside the
Spout so that the rounded end of the Valve lines
up with the rounded end of the Spout.
N. Place your ngers alongside the Spout, and use
your thumbs to apply pressure to the Valve until it
snaps tightly into place.
Note: Test the seal by gently pulling up on the
Valve. If the Valve begins to come out, you must
put more pressure on it to lock it into place.
O. Keeping the bag in its upright position and
ensuring your hands and the top of the Valve
haven’t become contaminated, open the Valve
using its sliding mechanism and press down
gently until all excess air is removed from the bag.
P. Close the Valve completely. Sauce will leak from
the dispenser if the Valve is not closed completely.
Q. Continue with the following steps only if the
sauce is at least room temperature. To learn
how to bring refrigerated or cold sauces to at
least room temperature, see CARE, CLEANING
& MAINTENANCE below. This dispenser cannot
heat refrigerated or cold sauces hot enough or
quickly enough to maintain food safety.
R. Ensure that the dispenser is unplugged, then
remove its lid and ensure that the Receiving Plate
is clean and properly installed at the base of the
dispenser’s warming cavity.
S. To load the bag into the dispenser, arrange the
bag so that the Valve is closest to you and facing
downward. Then lower the bag into the machine,
and place the Valve into the Receiving Plate,
allowing the bag to settle into the dispenser.
T. Ensure that the Funnel is clean and properly
installed below the push button (with no gaps),
and replace the lid on the dispenser properly. Then
plug the dispenser in following the IMPORTANT
SAFEGUARDS & WARNINGS.
Funnel
Valve

14
Loading Product Into the dispenser
U. When the bag is properly seated, cheese/chili sauce
will ow out of the dispenser when the push button
is depressed if the sauce has been heated to at least
120°F (48.9°C). Sauce should not be consumed until it
has been heated to at least 140°F (60°C).
NOTE: When the dispenser is working properly, cheese/chili
sauce at room temperature should take 90 – 120 minutes to
heat to the dispensing temperature of 140°F (60°C).
The LED temperature display on the inside of the
dispenser, on the lower-left side, should read between
140-145°F (which is 60-62.8°C). This number does
not reect the temperature of the sauce, however.
The rst time the dispenser is used and periodically
afterwards, verify the temperature of the sauce before
consuming (following instructions for CARE, CLEANING
& MAINTENANCE below).
TIP: In high-volume situations, you may preheat a second bag of sauce on top of
the rst bag when it is about 2/3 empty, but only if you follow these instructions:
(a) At alltimes fully complywith the IMPORTANT SAFEGUARDS & WARNINGS.
In particular, when working near warmed bags of sauce, warmed dispenser
parts, or the dispenser itself during the following steps, you must use
eective oven mitts and cover all exposed skin with heat-resistant materials.
(b) Before warming the second bag, follow steps #A-#P above for the second
bag, although because the Receiving Plate and Funnel are in use, wait to
sanitize, dry, and reinstall them.
(c) Then, to warm the second bag, UNPLUG the dispenser, remove its lid, and
carefully place the second bag of sauce on top of the rst bag. CAUTION: THE
FIRST BAG, THE RECEIVING PLATE, THE FUNNEL, AND THE DISPENSER
WILL BE HOT! Then replace the lid, and plug the dispenser back in.
(d) When the second bag is needed, sanitize and completely dry your work
surface.
(e) Then UNPLUG the dispenser, and carefully remove the lid, both bags (placing
them on the sanitized work surface), the Receiving Plate, and the Funnel.
CAUTION: BOTH BAGS, THESE PARTS, AND THE DISPENSER WILL BE HOT!
(f) Working quickly(so that the second bag does not cool), sanitize, completely
dry, and reinstall the Receiving Plate and Funnel as describe above, avoiding
contamination.
(g) Then load the second bag into the dispenser, and plug the dispenser
back in, all as described above.
(h) Verify that the bag is properly seated and that the sauce reaches proper
temperature as described above.

15
Care, Cleaning & Maintenance
Follow along with our video: www.gehls.com/Dispenser-Set-Up.
Use Only Gehl’s 2.0
Sauces
The unique design of this dispenser will accept
only Gehl’s 2.0 60 oz cheese/chili sauces with the
patented disposable Valve (that works with the
dispenser’s patented tment).
Heat to at least 140°F
(60°C)
Gehl’s cheese/chili sauces are packaged
aseptically, thus they are commercially sterile,
shelf stable, and ready to eat. Heat the bag of
sauce from room temperature to at least 140°F
(60°C) in this dispenser before serving.
Maintain Heat or
Safely Refrigerate
Once a bag of cheese/chili sauce has been
opened, it must be continuously heated at no less
than 140°F (60°C) in the dispenser, or it must be
safely refrigerated.
Warm Continuously If leaving cheese/chili sauce in the dispenser, the
dispenser must remain plugged in and properly
operating continuously to maintain food safety.
Do Not Exheed
Hot Hold Times
Do not exheed hot holding times, which are:
• 5 days for cheese sauces
• 7 days for chili sauces
Date Bags to Track
Hold Times
Always write the date you are loading the cheese/
chili sauce into the dispenser on the front of the
bag with a permanent, soft-tipped marker to keep
track of holding times.
Preheat For At Least
90 – 120 Minutes
The preferred method for warming cheese/chili
sauces from room temperature is to heat the bag
inside the dispenser to 140°F (60°C). When the
dispenser is working properly, cheese/chili sauce
at room temperature should take 90 – 120 minutes
to heat to 140°F (60°C).

16
Care, Cleaning & Maintenance
Independently Verify
Temperature
Frequently verify the temperature of cheese/
chili sauce independently by: (1) removing the bag
from the dispenser (following the IMPORTANT
SAFEGUARDS & WARNINGS), (2) opening the
disposable Valve (with clean hands), and (3)
quickly inserting a sterilized thermometer into the
sauce while it remains in the bag. Gehl’s cheese/
chili sauces are designed to cool quickly outside
the bag so reading the temperature of the sauce
outside the bag will yield inaccurate results.
Refrigerate Sauce for
up to 5 Days
Opened bags of cheese/chili sauce may be
refrigerated if tightly sealed, safely cooled, and
safely refrigerated, for up to 5 days.
Use Cold Sauce Only
After Safely Warming
the Bag in a Hot-
Water Bath
Do not use refrigerated (or cold) cheese/chili
sauces in this dispenser without rst safely
heating the bag of sauce in a hot-water bath
(to 165°F (73.8°C) within two hours or hotter and
more quickly if required by your applicable laws
and regulations), ensuring that no water can
enter the Spout or Valve. This dispenser cannot
heat cold items hot enough or quickly enough to
maintain food safety.
Warm from
Refrigeration No More
Than Once
For best avor and consistency, do not heat sauce
from refrigeration more than once.
Store Sauce Bags
Below 90°F (32.2°C)
and Never Freeze
For best avor and consistency, unopened bags of
Gehl’s cheese/chili sauce should be stored in their
original box below 90°F (32.2°C), but never frozen.
Use Sauce within its
Shelf Life
Unopened bags of Gehl’s cheese/chili sauce that
have been properly stored typically have a shelf
life that is 15 months from the date of manufacture.
Check your bag of sauce for its best-by date, and
do not use sauce past its shelf life.

17
Care, Cleaning & Maintenance
CLEANING: Always unplug the dispenser prior to cleaning. Cleaning must
be performed between bags because no sauce bag should be allowed to
cool (unless safely refrigerated and safely reheated as described above). Be
sure to allow sucient time after cleaning for a new bag to heat properly
before consuming.
1. Keep all food-contact surfaces clean and dry at all times.
2. Keep the exterior of the dispenser, especially its push button and base,
and the surrounding area clean and sanitized. If the exterior requires
cleaning, rst UNPLUG the machine, and then wipe clean with a clean,
soft, damp cloth. Dry fully with a clean, soft cloth before plugging the
dispenser back in. CAUTION: SURFACES MAY BE HOT!
Do not move the dispenser to clean underneath it unless until it has
cooled completely and is empty. Sanitize the exterior of the dispenser
and surrounding areas at least once each day.
3. The Receiving Plate and Funnel must be sanitized between bags and kept
clean at all other times. After sanitizing, dry completely with a clean, soft
cloth, and be certain to reinstall the Receiving Plate and Funnel correctly
according to the instructions above. CAUTION: SURFACES MAY BE HOT!
Note: The Receiving Plate, Piercing Tool and Funnel are dishwasher
safe and can be removed for cleaning and sanitizing in a dish sink or
commercial dishwasher.
4. Keep the interior of the dispenser clean at all times. If the interior requires
cleaning, rst UNPLUG the machine and allow it to cool completely before
cleaning. Wipe with a clean, soft, damp cloth. Dry thoroughly with a clean,
soft cloth before reinstalling the lid and plugging the machine back in, all
according to the instructions above.
Maintenance. Regularly inspect this dispenser and its power cord and
plug. Frequently verify the temperature of cheese/chili sauce independently
to conrm the dispenser is working properly. Do not operate the dispenser
if it has been dropped, if there is any damage, after any malfunction, or if
the dispenser has been subjected to any misuse or abuse. For assistance,
contact our customer service team at [email protected] or 1-800-521-
2873.

18
Trouble Shooting
Sauce leaks inside the
dispenser.
The bag may have been punctured outside of the
Spout when installing the Valve into the Spout.
Look for small cuts in the bag where cheese/chili
is leaking out. Dispose of the bag if it is leaking
because it will not properly dispense and because
contaminants can more easily enter the bag
resulting in foodborne illness and other serious
injury (including death).
No sauce is owing
from the dispenser
Make sure that there is sauce in the bag.
Check to make sure the temperature reading
is at least 140°F (60°C). Independently verify the
temperature of the cheese/chili sauce to conrm
the dispenser is working properly as described
above. Sauce ows very slowly when it is cold.
UNPLUG the dispenser, and using eective oven
mitts, covering all exposed skin with heat-resistant
materials, and otherwise fully complying with the
IMPORTANT SAFEGUARDS & WARNINGS above,
lift up on the front of the bag to ensure the Valve
is seated in the Receiving Plate when you place it
back down and that the Receiving Plate has been
properly installed according to step #6 above.
CAUTION: THE BAG AND SURFACES WILL BE
HOT!
Sauce is leaking from
the dispenser when
the push button is not
engaged.
The sliding mechanism on the bag’s Valve may not
be returning completely to the closed position, or
it may be caught on the Receiving Plate. UNPLUG
the dispenser, and using eective oven mitts,
covering all exposed skin with heat-resistant
materials, and otherwise fully complying with the
IMPORTANT SAFEGUARDS & WARNINGS above,
remove the bag from the dispenser. CAUTION:
THE BAG AND SURFACES WILL BE HOT! Wipe
the exterior of the bag with a clean, soft, damp
cloth, and completely dry the bag with a clean,
soft cloth. Arrange the bag with Valve pointed up
on a sanitized work surface. Remove the oven
mitts, sanitize your hands, and make sure the
sliding mechanism of the Valve slides back and
forth easily. Close the Valve, reapply the oven
mitts, comply with all IMPORTANT SAFEGUARDS
& WARNINGS, and reload the bag in the dispenser
according to the instructions above.

19
Trouble Shooting
Sauce is leaking from
the dispenser when
the push button is not
engaged.
If the bag continues to leak more than a few drops
immediately after sauce has been dispensed,
remove the bag, and replace it with a new
bag (following the instructions above), making
extrasure the sliding mechanism of the new Valve
is moving freely. Refrigerate the faulty bag, and call
1-800-521-2873 to discuss the issue. Please have
the dispenser’s serial number and the sauce’s lot
code available. Lot codes are found on the side of
the sauce bag and begin with INC.
Sauce is turning
brown.
The product has probably been in the dispenser
too long.
Check the date the product was put in the
dispenser.
• Cheese sauces have a heated life of 5 days.
• Chili sauces have a heated life of 7 days.
Dispose of discolored product and insert a new
bag (following the instructions above).
If product is discolored prior to putting it in the
dispenser, DO NOT USE IT. You may have a bag
with a ruptured seal. CAUTION: CONSUMING
PRODUCT FROM A BAG WITH A RUPTURED
SEAL MAY CAUSE SERIOUS INJURY (INCLUDING
DEATH). Please hold on to the product, have the
dispenser’s serial number and product lot number
ready, and call customer service at 1-800-521-
2873. Lot codes are found on the side of the sauce
bag and begin with INC.