Franke F3Dn Twin User manual

ForTechnicalSupport, Call800-537-2653.Page 1of1 Copyright 2006 Franke,Inc.Allrightsreserved.
F3Dn“Twin”Frozen FrenchFries Dispenser
Service Manual [P/N1900xxxx]
*** Sensor bracket bar 19002065

F3DnServiceManualTableof Contents/Section 1.1
ForTechnicalSupport, Call800-537-2653. Copyright 2006 Franke, Inc.Allrightsreserved.
Section No.Content/Service OperationCreate/Update
1.1Tableof Contents12/1/06
1.2AFrankeWarrantyCoverage6/29/06
1.2BFrankeServiceCommitment6/29/06
1.3F3DnTroubleShooting Tables12/13/06
1.4F3DnPartsList&Component Diagrams6/13/06
1.5F3DnElectricSchematics11/30/06
1.6ControlPanelFunctionGuide6/13/06
[PartReplacement]
2.1GeneralServiceInstructions,Warnings&Tools12/13/06
2.2FreezerDoorGasket Replacement6/13/06
2.3Automation Assemble[Complete] Replacement9/8/06
2.4DoorLift Slide Replacement9/7/06
2.5MotorsTest Procedure[Check BeforeReplacing]10/17/06
2.6DrumRotorMotorReplacement9/7/06
2.7DoorLift MotorReplacement9/7/06
2.8Door[Open] MotorReplacement9/7/06
2.9Load CellReplacement9/7/06
2.10Door-Closing Spring Replacement9/8/06
2.11LowProduct SensorReplacement9/8/06
2.12Basket-Present [Load] SensorReplacement12/13/06
2.13Door-Open SensorReplacement11/20/06
2.14TouchPad ControlsAssemblyReplacement12/13/06
2.15MainPowerON/OFF SwitchReplacement12/13/06
2.16LEDUnitTemperatureDisplayReplacement11/20/06
2.16ATemperatureControllerSensorCableReplacement11/21/06
2.1724-Volt PowerSupplyReplacement11/20/06
2.18MainPCControlBoardReplacement11/20/06
2.19MainControlBoardChipReplacement 10/26/06
2.20HopperRotorReplacement6/13/06
[PartorComponentAdjustments]
3.1LowProduct SensorSensitivityAdjustment 11/20/06
3.2ReverseDoorHinges/DoorSwing11/21/06
3.3Adjusting Automation AssemblyAlignment6/13/06
3.4Adjustment of StandardLoadSize:Large/Med/Small11/30/06
3.5DrumRotorMotorAdjustment [Whenmaking noises]11/21/06
3.6FryHopperHangerAlignment11/21/06
3.7Load CellCalibration11/6/06
3.8FreezerThermostat Adjustment11/21/06
[RefrigerationSystemRepair&Replacement]
4.1Basic[Operator] RefrigeratorMaintenance11/21/06
4.2FreezerThermostat Replacement11/21/06
4.3ReplaceCondenserFan Motor12/1/06
4.4ReplaceStart Relay&ReplaceStartCapacitor12/13/06

F3DnServiceManualTableof Contents/Section 1.1
ForTechnicalSupport, Call800-537-2653. Copyright 2006 Franke, Inc.Allrightsreserved.
SectionNo.Content/Service OperationCreate/Update
4.5Check SystemPressure&ElectronicLeakDetection12/1/06
4.6RepairSystem[Refrigerant] Leak11/30/06
4.7ReplaceThermostaticExpansionValve&Filter12/1/06
4.8CondenserUnit Replacement12/1/06
Rev3[12/13/06]

F3DnServiceManualWarranty/Section1.2A
ForTechnicalSupport, Call800-537-2653. Copyright 2006 Franke, Inc.Allrightsreserved.
Franke New EquipmentLimited Warranty
FrankeFoodserviceSystems(“Franke”) warrantsnewequipmentmanufacturedinFranke’sownfacilitiestobe
free ofdefectsdue topoormaterialsorworkmanshipforthe periodoftimelistedbelow(followingthe dateof
originalinstallation):
Franke-Manufactured Equipment
•Stainless SteelSurfaces–Lifeof the equipment
•Compressor-- 5YearExtended Warranty,asdetailed below
•All OtherComponents–1YearsPartsandLabor
•Replacement (AuthorizedService)parts–90DaysPartsand Labor
5-YearExtendedCompressorWarranty
•OneYearfromDateofInstallation –Parts&Labor
•2
nd through5th YearfromDateofInstallation –Partsonly
Inaccordancewiththecompressormanufacturer’spolicy,the serialnumberplateaffixed tothe
compressormust bereturnedwiththeserviceinvoicebeforereimbursementwill bemade.
Exclusions.CertainFrankepartsthatareexpendablebynatureandthatneedtobereplaced frequentlymay
not becovered.Frankeisnotliableunderthesewarrantiesforrepairsordamagesduetoimproperoperation,
attempted repairsorinstallation byunauthorized persons,alterations,waterquality,abuse,fire,flood,oracts
ofGod. Additionally, thiswarrantymaybevoidedinthe caseof:
•FailuretofollowFrankeinstructionsforuse, careormaintenance
•Removal,alteration ordefacingoftheFranke-affixed serialnumber
•Servicebyanon-authorizedservicecompany
ThiswarrantyisconditionaluponFrankereceivingnoticeof anydefect subject tothiswarrantywithinthirty(30)
days of itsoriginaldiscoverybytheBuyer.
OtherEquipment (Not ManufacturedbyFranke)
EquipmentnotmanufacturedbyFranke(commonlyknownas“buyouts”orpurchasedgoods)and
manufacturedbyotherentitiesiscoveredbythewarranties,ifany,ofsuchthird-partymanufacturers.Where
suchthirdpartymanufacturersprovidewarrantieson anyorall portionsofsaid“buyouts,”Frankeagreesto
transferall suchwarrantiestothe Buyer.
Rev.1.6/06

F3DnServiceManualServiceCommitment/Section1.2B
ForTechnicalSupport, Call800-537-2653. Copyright 2006 Franke, Inc.Allrightsreserved.
The Franke ServiceCommitment
FrankeFoodserviceSystems’TechnicalSupportDepartmentanditsthird-partyServiceNetworkare
committedtomeetingtheunique serviceneedsofrestaurantoperatorsworldwide.Accordingly,westriveto
providethefollowing responsetimestoservicerequestsforFranke-manufacturedequipment:
1.Providecontact withthecustomer:
–Within30minutesofrequest forserviceduring normalbusinesshours
–Within90minutesafternormalbusiness hours(includingweekends)
2.Perform servicevisit:
–The samedayforemergency service*
–Within24hoursforstandardservice
3.Target a90%“first call”fixrate
4.Provide90-daywarrantyonthe serviceperformed
*An“emergency”isdefinedasanequipmentoperatingconditionthatposesanimmediaterisk tothe
safetyof restaurantworkersorcustomers.
Thisresponsetimebreakdownappliesthroughouttheweekandweekend.Duetovaryingcustomerlocations,
andvaryingserviceagentlocationsandschedules,responseratesmayoccasionallybeextended.Inthese
situations,FrankeTechnicalSupportwill workdirectlywiththe customertofind mutuallyacceptableoptions.
Frankereservestheright touseserviceagentsoutside of thestatedServiceNetwork.
Service Network - UnitedStates &Canada
Frankefullysupportsandisamemberofthe NationalService
Cooperative(“NSC”),the leadingindependentprovideroffactory-
authorizedserviceinNorthAmerica.Frankeprovides24-hour,7-days-a-
weekresponsetocustomerservicerequests,throughitsownCall
CenterandthatoftheNSC.
Wheneverpossible, Frankeselectsserviceagentswho belongtotheCommercialFood Equipment Service
Association(CFESA). Thistradeassociationcurrentlyhasmorethan450membersintheUnited States,
Canada, MexicoandPuertoRico.
When Frankecannot selectaCFESAmember, it nonetheless adherestothe CFESAstandardsforqualified
serviceagentsinNorthAmerica.Amongthemare:
•24 Houremergencyservice
•Factoryauthorizedwarrantyservice
•Factorytrainedand certifiedtechnicians
•OEMpartsavailability
•Systemforcommunication withfieldtechnicians
Performanceofserviceagents,includingtheirpartsstocking abilities,call responsetime,serviceratesand
customersatisfaction aremonitoredbythe FrankeFieldServiceDepartmentviaonline,written andphone
surveys.FrankeTechnicalSupportupdatesthisServiceNetworklist annually.
Contact Information:
FrankeTechnicalServices
1-800-5FRANKE(1-800-537-2653);selectoption 5or visit: [e-mail]

F3DnServiceManualServiceCommitment/Section1.2B
ForTechnicalSupport, Call800-537-2653. Copyright 2006 Franke, Inc.Allrightsreserved.
Service Network - Australia
FrankefullysupportsComcater, the leadingindependentprovider
offactory-authorizedserviceinAustralia. Comcaterprovides24-
hour, 7-days-a-weekresponsetocustomerservicerequests
throughitsownCall Center.
ComcateradherestotheFrankestandardforqualifiedserviceagentsinAustralia. Amongthemare:
•24 Houremergencyservice
•Factoryauthorizedwarrantyservice
•Factorytrainedand certifiedtechnicians
•OEMpartsavailability
•Systemforcommunication withfieldtechnicians
Performanceofserviceagents,includingtheirpartsstocking abilities,call responsetime,serviceratesand
customersatisfactionaremonitored byComcater.ThisServiceNetworklist isupdatedannuallybyComcater.
Contact Information:
ComcaterFoodservice Equipment
Phone:[phone]
Email: [e-mail]
Service Network - Europe
InEurope, Frankeprovidesservicethrough ourownservicesubsidiary: FrankeFoodserviceSystemsGmbH
based inBadSaeckingen, Germany. Theyprovide24-hour,7-days-a-weekresponsetocustomerservice
requeststhrough theirCall Center.
OurEuropean ServiceGroupadherestotheFrankestandardforservicesupport, providing:
•24 Houremergencyservice
•Factoryauthorizedwarrantyservice
•Factorytrainedand certifiedtechnicians
•OEMpartsavailability
•Asystemforcommunicationwithfieldtechnicians
Contact Information:
FrankeTechnicalServices
FrankeFoodserviceSystemsGmbH
Jurastrasse3
79713BadSaeckingen
Germany
Switchboard:[phone]
Fax: [phone]
Rev.1.6/06

F3DnServiceManualAdvancedTroubleshootingGuide/ Section1.3
ForTechnicalSupport, Call800-537-2653. Copyright 2006 Franke, Inc.Allrightsreserved.
TheProblem PossibleCause WhatTo Check &Do
BreakerOK?Yes= Continue; No= Call electrician
Powernot availableto
unit: ReceptacleOK?Yes= Continue; No=Call electrician
PowercordOK? Yes=Continue; No=Replacepowercord
MainPowerNot
“ON” Mainpowerswitch? Yes=Check forloosewiresonback ofswitch;
No=Replaceswitch, [SeeSect. 2.15]
Nopowertomachine? See MainPowerNot “ON”instructionsabove.
TemperatureIndicator
displaying
temperature?
Yes=continue; No=check 24-Volt ACtransformer;
[See Sect. 2.16 fortemperatureindicator
replacement]
Nopowertoone lane
only: “Push&Hold”touchpad for2seconds(required)to turneachlane on: AUTO orMANUALlight ON?
Yes=Test &returnunittoservice; No=continue…
24-Volt DC Power
SupplyOK? Yes=continue…; No=replacePowerSupplyper Section2.17
PCControlBoardOK? Yes=continue…; No=replaceControlBoardper
Section2.18
RibbonCableOK? Yes=continue…; No=replaceRibbon Cable
NoDisplayOn
ControlPanel
Operator’sPanelOK? Yes=Returnunittoservice; No=replaceOperator
ControlPanelper Section2.14
Frenchfriesin
Hopper? Yes=continue; No=fillwithfriestosensorlevelor simulatefriespresent totest.
Lowproduct sensor
out of calibration? Calibratelowproductsensorper Section3.1;Is light stillflashing? Yes=continue…; No=Return
unittoservice.
LowProduct Sensor
defective? Yes=replaceLowProduct Sensorper Section 2.11; No=continue…
LowProduct Light Is
Flashing
PCControlBoard
failed? Yes=replacePCBoardper Section2.18; No=call FrankeTechnicalSupport.
IsHopper, Drum&
Baffleassembled
correctly?
Yes=continue…; No=reassemblecorrectly&
press RESETLANEtouchpad
“Reset Lane”
Light sare ON
[Failuretotare
error] IsProduct Chute
assembled correctly? Yes=continue…; No=reassemblecorrectly& press RESETLANEtouchpad
Frenchfriesinhopper? Yes=continue…; No=Fillwithfries&continue…
Reset Lane Button? Press “Reset Lane”button; after20 seconds,did
“Load Ready”lightilluminate?Yes=Returnunit to
service; No=continue…
“Reset Lane”
Lightsare Flashing
Steadily [Timeout
error] Friesbridge In
Hopper? Open doorandpress “Reset Lane”buttonagain. Diddrumrotate? Yes=lookforfriesbridged inside
hopperdue tothawing and refreezing. Disrupt
bridge byhand. Press Reset Button. No=Goto
“NoFriesDispensed”sectionwhichfollows.
[NEXTPAGE]

F3DnServiceManualAdvancedTroubleshootingGuide/ Section1.3
ForTechnicalSupport, Call800-537-2653. Copyright 2006 Franke, Inc.Allrightsreserved.
TheProblem PossibleCause WhatTo Check &Do
Not allowingenough
cycletime? Wait 8secondsafterdispensingfries; did“Load Ready”lightilluminate? Yes=withdrawbasket and
reinsert.If no friesdispensed,go toBasketPresent
sensoritembelow.
Friesbridge forming
inside Hopper? Open freezerdoorand press “Reset Lane”button; diddrumrotate? Yes=lookforfriesbridged inside
hopperdue tothawing and refreezing; disrupt
bridge byhand...
DrumIsbinding inside
Hopper? No=Removehopper/drumassembly&repeat; doesdrumrotordriverotate? Yes=drumisbinding
inside hopper; clearobstacle[i.e.ice]then replace
hopper/drumand retrythisstep. No=continue…
DrumRotorMotor
failure? Check powerfromPCBoardtodrumrotormotor. Is it getting 24-Volt DC?Yes=removedrumrotor
motorand check forfree rotationof driverotorshaft.
If free,replacedrummotorper Section 2.6
PCControlBoard? No=check 24-Volt DC powertoPCControlBoard?
Yes[haspower] =replacePCControlBoardper
Section2.18
24-Volt DC Power
Supply? No=Check for120-Volt ACinputtopowersupply? Yes[OK] =replace24-Volt DC powersupplyper
Section2.17
NO FriesDispensed
MainPower
Switch/MainPower
Supply?
No=Check 120-Volt ACinput fromMainPower
Switch&powersupplytounit. IfYes/MainPoweris
OK=replacePowerSwitchper Section2.15;if No
=see section: MainPowerNot “ON”.
First thingstocheck: IsLANEPOWER: AUTOor MANUALilluminated?
Yes=Continue…No=Press and holdLANE
OFF/ONbutton for1.5seconds. DidLANE
AUTO/MANUALbutton lightturnon within20
seconds?Yes=Continue…No=Goto“Reset
Lane”IndicatorFlashingsection above.
Removebasket fromdispenserarea and identify
Basket Present Sensorforlane not working. Is“Low
Product LEDon theMainBoardilluminated?Yes=
Installfrybasket; doesLEDon backside of sensor
change itsbrightness?Yes=basketsensorisOK.
Basket Present
Sensor?
Check DOOROPENmotorassembly(see below)
No=ReplaceBasket Present Sensorper Section
2.12
.
NO Fries
Dispensed:
[DispenseDoorsDo
Not Open]
ControlWiring
Harness? No=Iswiring harness frombasket present sensor connected toPCControlBoard? Yes=Continue…
No=Connect (orreplaceif damaged)cable
assembly&returntoLEDcheck described above.
[Continue…NEXTPAGE]

F3Dn Service Manual Advanced Troubleshooting Guide / Section 1.3
For Technical Support, Call 800-537-2653. Copyright ©2006 Franke, Inc. All rights reserved.
The Problem Possible Cause What To Check & Do
Does PC Control
Board have 24-Volt DC
power input from
supply?
No = replace Power Supply per Section 2.17; Yes
= check momentary +24-VDC and –24-VDC input to
Door Open Motor by removing basket and
reinserting it into dispense position. Did 24-Volt DC
signal occur?
Door Open Motor/Slide
Assembly? Check Slide Assembly for binding components. If OK = replace 24-Volt DC Door Open Motor per
Section 2.8
NO Fries
Dispensed:
[Dispense Doors Do
Not Open]
Continued…
PC Control Board? If 24-Volt DC Power, Door-Open Motor & Slide
Assembly are OK, replace PC Control Board per
Section 2.18
Door Closing Spring? Are doors partially open and easily moved by hand?
Yes = Replace Door Closing [Extension] Spring per
Section 2.10
Product Dispensing
Doors Remain
OPEN Broken Link? Door
Open Sensor? Check for broken link between door shaft blocks on rear of unit. Yes = Replace using Spring & Link
Repair Kit P/N 18000798. No = Locate Door Open
Sensor and actuate flag on rear of unit. Is sensor
functioning? No = Replace Door Open Sensor per
Section 2.13
LOAD READY
Indicator LED On,
Doors Open…But
No Product
Dispensed
Load Cell Calibration? Remove upper back panel. Press Load Size button
and record “T=” numbers (5 digits) on LED display
on upper right of PC Control Board. Numbers
should vary by 50 – 100 counts when load size is
changed between: Small-Medium-Large. If not,
Load Cell Calibration may be incorrect (calibrated
for 0 weight); See Section 3.7 for Load Cell
Calibration procedure.
Hopper Low On Fries? Is LOW PRODUCT light on Operators Panel
flashing? Yes = Refill hopper with fries; No =
Continue…
Load Size Setting? Is LOAD SIZE selected correctly (Small, Medium or
Large)? Yes = Continue… No = Select correct load
size and restart this Lane.
Frozen Fries Bridge? Have French Fries formed a bridge inside hopper
(thawed and re-frozen)? Yes = Break bridge inside
hopper by gentle hand agitation of product. No =
Continue…
Product Chute
Alignment? Is metal Product Chute assembled correctly inside freezer? Yes = Continue… No = Reassemble F3Dn
parts correctly, per Operating Manual.
Wrong Load Size:
Too Few Fries
Load Cell Calibration? Recalibrate Load Cell per Section. 3.7. Did
recalibration procedure correct “too few fries”
problem? Yes = Return unit to service; No = See
Load Size Adjustment procedure in Section 3.4
[Note: Usually required at installation only.]

F3DnServiceManualAdvancedTroubleshootingGuide/ Section1.3
ForTechnicalSupport, Call800-537-2653. Copyright 2006 Franke, Inc.Allrightsreserved.
TheProblem PossibleCause WhatTo Check &Do
Load SizeSetting? IsLoad Sizeselectionon Operator’sPanelas
desired? Yes=Continue…No=Change LoadSize
selectiontodesired basket filllevel.
RubberProduct
Baffle? Isrubberbaffleassembled inside hopper?If YES = continue…No=findand insertit.[Note: See
OperatingManualforassemblydirections.]
Product Chute
Alignment? IsmetalProduct Chute(funnelshape)assembled belowhopperandpositioned abovedispensedoors
correctly?Yes=Continue…No=Reassemble
Product ChuteperOperating Manualinstructions.
FreezerBottom
improperlyinstalled? IsFreezerBottomassembled insidefreezerupside downorbackwards?Yes=Removefreezerbottom
and installperOperating Manualinstructions.No=
Continue…
Loosefriesbuildup? Issmall gap between outside of Product Chuteand
plasticFreezerBottomclearofloosefriesandother
debris?Yes=Continue; No=Cleanoutloosefries
and reassembleFreezerBottomand ProductChute
perOperating Manualinstructions.
Load CellCalibration? FollowLoad CellCalibrationProcedureper Section
3.7. Didthisprocedurecorrectproblemof “Too
ManyFries”?Yes=Returnunittoservice. No=
Continue…
Wrong LoadSize:
Too Many Fries
DispenseDoor
up/downmovement? Check DispenseDoorSlideAssemblyforfree up/downmotion;ifanysignsof component
corrosionareevident, replaceslide assemblyper
Section2.4 orreplacecompleteAutomation
Assemblyper Section2.3.Didthisprocedure
correctproblemof “TooManyFries”?Yes=Return
unittoservice. No=Contact FrankeService
Department formoretroubleshooting optionsat:
1-800-537-2653,option 5.
Rev.112/06