Troubleshooting
YourSTORM™SpecializedTopOffandReplenishmentModuleisdesignedtoprovideyearsofreliableservice.Thefollowingtable
describessometypicalsymptoms,reasons,andsolutionstosituationsthatyoumayencounter.Ifyoustillhavedifficultyor
questionsaboutyourSTORM™system,pleasecallourcustomerservicelineoremailourcustomercarerepresentativesforfurther
assistance
at[email protected].Pleasehaveyoursystem’sserialnumberavailablewhenyoucallandprovideitwithanycorrespondencesowemaybetterhelpyou.TheserialnumbercanbefoundonthebackoftheControlModule.
SymptomPossibleReason Solution
NoindicatorsareilluminatedonControl
Moduleandpushinganybuttonproduces
noresult
1.NoPower
2.UnitisnotturnedON
1.EnsureControlModuleisfirmly
pluggedinto110VACreceptacle.
Checkelectricalsupply’sbreakeror
fuse
2.MakesurePowerButtonisintheON
position
The“Monitoring,”“SumpLevel,”and/or
“BinLevel”LEDindicatorsblinkand
systemhaltsnormalfunction
1.Topoffsupplywater level istoolow
2.Sumplevelistoohigh(onlydetectedif
Failsafeswitchesarepresent)
2.LevelSensorsarenotpluggedin
4.FaultyLevelSensor
1.Refillsupplywaterbin.
2.Decreaselengthoftimethatthepump
staysonduringatopoffcycle
2.CheckLevelSensorconnectionson
ControlModule
4.Manuallyslidefloatalongsensorshaft;
ifnochangeafterpressingthePAUSE
/RESETbutton,replaceLevelSensor
The“Monitoring”LEDindicatorblinksand
systemdoesnottopoffsump
1.Thesystemispaused
1.PressthePAUSE/RESETbutton
The“ToppingOff”LEDindicatorblinks
andthesystemwillnottopoff
1.TheSTORM™performedtwo
consecutivetopoffcyclesanddidnot
detectalevelincreaseintheaquarium
orsump
1.Ensurethewatertransfertubeisstill
attachedtothepumpandthatthe
endofthetubinghasnotfallenoutof
theaquariumorsump.PressPAUSE/
RESETtoresume
TheRENEW™“Detected”and
“Suspending”indicatorsareilluminated
andthesystemwillnottopoff
1.TheRENEW™AutomaticWaterChange
Systemisperformingawaterchange
cycle.
1.TheSTORM™systemwilltopoffthe
aquariumorsumpifnecessaryafter
theRENEW’s™cycleiscomplete.
TheAUXILIARYMODE“OFF”indicatoris
flashingandAUXILIARYMODEcannotbe
setto“ON”
1.The“ROCv™Max”LevelSensordetects
thatthewaterlevelinthetopoffbin
isatorexceedingthemaximumset
volume
2.Thisisnormaloperation.The
STORM™monitorsthe“ROCv™Max”
sensorregardlessofwhatauxiliary
modetheSTORM™issetto.This
preventsapotentialoverflowifthe
auxiliarymodeisinadvertentlyleftin
the“ON”state.
Product Use Many factors beyond Genesis Reef Systems’ control and uniquely within the user’s knowledge and control can affect the use and performance of a Genesis Reef
Systems product in a particular application. Given the variety of factors that can affect the use and performance of a Genesis Reef Systems product, the user is
solely responsible for evaluating the Genesis Reef Systems product and determining whether it is fit for a particular purpose and suitable for the user’s method of
application.
Limited Warranty Genesis Reef Systems warrants for 6 months from the date of purchase that Genesis Reef Systems products will be free of defects in material and manufacture.
Genesis Reef Systems makes no other warranties, express or implied, including but not limited to, any implied warranty of merchantability or fitness for a particular
purpose. This limited warranty does not cover damage resulting from use or misuse of a Genesis Reef Systems product, workmanship in application, or application
or storage not in accordance with Genesis Reef Systems recommended procedures. This warranty does not apply to products not directly manufactured by Genesis
Reef Systems or consumable items that may degrade as part of normal use.
Limitation of
Remedies and
Liability
If the Genesis Reef Systems product is proved to be defective within the warranty period stated above the exclusive remedy, at Genesis Reef Systems’
option, shall be to refund the purchase price of or to repair or replace the defective Genesis Reef Systems product. Genesis Reef Systems shall not otherwise
be liable for loss or damages, whether direct, indirect, special, incidental, or consequential, regardless of legal theory asserted, including negligence,
warranty, or strict liability.
