Genesys Interaction SIP Station II User manual

Interaction SIP Station

II Quick Reference
About Interaction SIP Station II Device
The Interaction SIP Station II is a SIP-based device designed for the
contact center and enterprise environment, using power over Ethernet,
with controls for volume, and mute, on-hook/off-hook. The Interaction SIP
Station II phone works with a CIC client and your attached headset to
allow you to make or receive calls.
Interaction SIP Station II
Interaction SIP Station II Device Components
To manage incoming and outgoing calls, the Interaction SIP Station II
includes call control buttons and an LED status indicator.
The diagram below highlights the Interaction SIP Station II controls.
Interaction SIP Station II Callout Diagram
This chart outlines callouts shown on the previous page.
1
Mute. Press this button to disable the headset’s microphone so
the other party or parties cannot hear what you are saying.
2
Status LED. Indicates current status of the device.
3
Pick Up/Disconnect. If enabled by your administrator, this
button picks up an incoming call or disconnects an active call.
4
Volume Down. When connected to a call, press to adjust
caller’s volume down. When not connected to a call, press to
adjust ringer volume down. When the minimum volume is
reached the LED will blink red once.
5
Volume Up. When connected to a call, adjusts caller’s volume
up. When not connected to a call, adjusts ringer volume up.
When the maximum volume is reached the LED will blink red
once.
6
Headset Jack. Port to connect a standard RJ-9 headset.
7
PoE LAN Port. Port to connect the phone to the Gigabit Ethernet
LAN cable for LAN connection. This connection powers the device.
8
PC Port. Port to allow the PC to acquire its Gigabit Ethernet
connection through the phone.

LED Device Status
Depending on the status of the Interaction SIP Station II,
the unit’s LED display changes color.
The following chart lists the LED color and state for common Startup
statuses.
Color
State
Status Description
Orange
Solid
The unit is downloading firmware.
Orange
Blinking
The unit is applying firmware.
Blue
Blinking
The unit is currently registering.
Blue
Solid
The unit is turned on, properly
registered, and ready to receive or make
calls.
The following chart lists the LED color and state for common Active Call
statuses.
Color
State
Status Description
Red
Blinking
A call is alerting and awaiting pickup.
Blue
Blinking
The unit is currently connected to a call.
Red
Solid
The station audio is muted.
For a complete explanation of statuses and corresponding LED colors and
states, see "LED status light" in the CIC Managed IP Phones
Administrator's Guide in the PureConnect Documentation Library.
Increase or Decrease Volume
When connected to a call, press the Volume Up or Volume down
buttons to adjust the caller’s volume.
Note: When not connected to a call, pressing these buttons will
adjust the ringer volume .
Pick Up or Disconnect a Call
•To pick up a call, when the call is alerting, press the Phone
button on the SIP Station device.
•To disconnect a call, when the call is active, press the Phone
button on the SIP Station.
Mute a Caller
There a two ways to mute a call:
•When the call is active, press the Mute button. The LED will display
as solid red to indicate the call is muted. To remove the call from
Mute status, press the Mute button again.
•Or in a CIC client, press the Mute button.
Note: These methods are not currently linked together. For example, pressing the
Mute button on the Interaction SIP Station II will not cause the Mute button in a CIC
client to appear activated. Pressing the Mute button in a CIC client will not cause the
Interaction SIP Station II LED to display solid red. Either method will successfully
mute the call.
Genesys Telecommunications Laboratories, Inc.
2001 Junipero Serra Boulevard
Daly City, CA 94014
Telephone/Fax [phone]
www.genesys.com
DC-012-NVQRC1
Revised 12/11/2017
Interaction SIP Station

II Quick Reference ©1994-2017 Genesys Telecommunications
Laboratories Inc. All rights reserved.