
P.19
Troubleshooting
Problem Possible Cause Solution
Control Panel is
unresponsive
Make sure product is properly plugged in
Please have professional electrician
check the fuse box
Use cookware with a at base
Contact German Pool Customer Service &
Repair Centre
Make sure socket is powered
Is the plug loose?
Has fuse or circuit breaker tripped?
Is the socket powered?
Is the cookware appropriate for the
hob?
Use appropriate cookware
Is the cookware placed in the centre
of the cooking zone?
Place cookware in the centre of the
cooking zone
Does the cookware have a base
diameter smaller than 12cm?
Is the surrounding temperature too
high?
This product must be used in a suitable
temperature environment
Is the air inlet or air outlet blocked?
Is the fan turning?
Remove blockage; if fan still doesn’t turn,
contact German Pool Customer Service &
Repair Centre
Temperature Control Function is
activated, and has reached target
temperature
This is a normal phenomenon
Induction cooker safety mechanism
has activated
Is your APP version up to date?
Is the cooktop in cooking progress?
Voltage is higher than 260V, buzzer
will sound alarm beep
Voltage is lower than 170V, buzzer
will sound alarm beep
IGBT temperature short circuit,
buzzer will sound alarm beep
Surface NTC sensor open circuit,
buzzer will sound an alarm beep
Surface NTC sensor short circuit,
buzzer will sound an alarm beep
IGBT temperature open circuit,
buzzer will sound alarm beep
When voltage returns to normal, buzzer
will stop and product will resume oper-
ation
When voltage returns to normal, buzzer
will stop and product will resume
operation
Turn off the product manually, and
contact German Pool Customer Service &
Repair Centre
Turn off the product manually, wait until it
has cooled down then restart. If problem
persists, contact German Pool Customer
Service & Repair Centre
Turn off the product manually, and
contact German Pool Customer Service &
Repair Centre
Turn off the product manually, wait until it
has cooled down then restart. If problem
persists, contact German Pool Customer
Service & Repair Centre
Does your kitchen have a strong
enough WiFi reception?
Is your WiFi working?
Wait 20 seconds or more, then restart
product
Please update latest App version
Strengthen your kitchen WiFi reception
During cooking process, the software
cannot be updated. Please update
software after cooking is nished
Make sure your WiFi has a strong signal
Use cookware with a base diameter larger
than 12cm
Cookware has an uneven or curved
base
Central thermostat failure. Does
product show error code E2/E9?
Cannot maintain
temperature
Error Code U
Product stops
heating in
the middle of
cooking
Cannot connect
to WiFi
Software cannot
update
Error Code E7
Error Code E8
Error Code E3
Error Code E4
Error Code E9
Error Code E2