1-23 LETCON DRIVE, BANGHOLME, VICTORIA, AUSTRALIA 3175. 0820
WARRANTY
GERNI Warranty Process
Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are
entitled to a replacement or refund for a major failure and for compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods
fail to be of acceptable quality and the failure does not amount to a major failure.
GERNI – 1-23 Letcon Drive, Bangholme, Victoria, Australia 3175 provides the following warranty in
relation to your Gerni Pressure Washer machine.
DOMESTIC WARRANTY
Definition; A machine purchased for domestic household use.
Gerni warrants that, subject to the exclusions and limitations below, the product will be free from
defects in the materials and workmanship for the duration of the warranty period from the date of
purchase.
2 YEAR STANDARD WARRANTY
Machines & accessories included are as follows: Gerni 3300*, 3600*, 5000*, 9000
*Subject to an additional 3 year extended warranty with online registration at www.gerni.com.au
5 YEAR STANDARD WARRANTY
Machines included are as follows: Gerni 5300*, 7000*, 7300*
*Subject to an additional 2 year extended warranty with online registration at www.gerni.com.au
2 YEAR STANDARD WARRANTY
All Gerni accessories are subject to a 2 year standard warranty, to qualify for an exchange of your
product you must have proof of purchase*.
*Extended warranty is not applicable to Gerni accessories, only pressure washer machines.
GERNI Warranty Claims
Equipment defects covered by the warranty will be repaired or replaced by one of our Authorised
agents within the Gerni organisation. Find your local service agent here: www.gerni.com.au
•If a fault occurs, the user must first take their pressure washer machine to the closest Gerni
Authorised Agent to be diagnosed for fault. It is important that you have the pressure washer
serial number accompanied with your proof of purchase receipt and a copy of your Gerni online-
registration certificate to ensure your pressure washer is covered under warranty.
•If a fault is diagnosed and your machines is inside stated warranty period, then your machine will
be repaired or replaced at no cost. If your machine is diagnosed faulty but your machine has fallen
outside the stated warranty period, the cost of diagnosis or repair will be covered by the user.
Exclusions:
•The product has been modified, repaired, or serviced by someone other than a Gerni authorised
service centre.
•The product has been used other than for the purpose to which it is designed.
•The product has been exposed to user abuse such as knocks, bumps and extreme temperatures
conditions.
