GILBARCO VEEDER-ROOT MDE-5072A Parts list manual

Removing Printer Paper Jams
This document explains the steps to remove paper jams from the Printer Head.
Many USB printer models use the Printer Head shown in Figure 1.
For additional information, refer to MDE-3893 Encore®and Eclipse®Owner’s Manual.
I. Removing Simple Paper Jams
Most paper jams are relatively simple to clear. To clear these paper jams, proceed as follows:
1. Open the Printer Door and pull out the Printer Slide.
If the paper is not sticking out of the Printer Chute, proceed to step 5 on page 2.
If the paper is sticking out of the Printer Chute, proceed as follows:
2. Gently pull to remove any loose, folded, or wrinkled paper sticking out of the Printer Chute.
3. Rotate the brass gear to advance the paper manually.
4. If the paper is advancing normally [see Figure 2 (i)]:
a. Push the Printer Slide back in place.
b. Pass paper through the door.
c. Close the door and tear off the receipt paper.
Paper jam should be cleared.
Rotate clockwise to advance
paper manually. Push to release
paper.
(Place Velcro
Here)
Figure 1: Printer Head (Showing Right and Left Angles)
(i) (ii)
Figure 2: Clearing Simple Jams
Push as shown to release paper.
Removing Printer Paper Jams
This document explains the steps to remove paper jams from the Printer Head.
Many USB printer models use the Printer Head shown in Figure 1.
For additional information, refer to MDE-3893 Encore®and Eclipse®Owner’s Manual.
Rotate clockwise to advance
paper manually. Push to release
paper.
(Place Velcro
Here)
Figure 1: Printer Head (Showing Right and Left Angles)
I. Removing Simple Paper Jams
Most paper jams are relatively simple to clear. To clear these paper jams, proceed as follows:
1. Open the Printer Door and pull out the Printer Slide.
If the paper is not sticking out of the Printer Chute, proceed to step 5 on page 2.
If the paper is sticking out of the Printer Chute, proceed as follows:
2. Gently pull to remove any loose, folded, or wrinkled paper sticking out of the Printer Chute.
3. Rotate the brass gear to advance the paper manually.
4. If the paper is advancing normally [see Figure 2 (i)]:
a. Push the Printer Slide back in place.
b. Pass paper through the door.
c. Close the door and tear off the receipt paper.
Paper jam should be cleared.
(i) (ii)
Figure 2: Clearing Simple Jams
Push as shown to release paper.
© 2013 by Gilbarco Inc. All Rights Reserved.
MDE-5072A
USB Printer Maintenance Card
March 2013
MDE-5072A
USB Printer Maintenance Card
March 2013
© 2013 by Gilbarco Inc. All Rights Reserved.

5. If the paper is not advancing normally upon rotating the brass gear clockwise [see Figure 2 (ii)]:
a. Push the Paper Release mechanism with your right thumb, reach behind the Printer, and
grasp the paper where it enters the Printer.
b. Gently pull the paper out from the back of the Printer.
c. Tear off the jammed paper.
6. Reload the paper.
Paper jam should be cleared.
II. Removing Paper Jams That Require Opening Printer Assembly
After performing the steps mentioned in “Removing Simple Paper Jams”, if the Printer still
appears to be jammed (for example, paper does not reload, further jams immediately occur,
and so on), the Printer Assembly has to be opened to expose more of the paper path.
To remove paper jams that require opening the Printer Assembly, proceed as follows:
1. Pull a blue pin back slightly to rotate the Printer Head to expose the paper path 
(see Figure 3). The Printer Head is held onto the Printer Slide by two blue pins.
2. Remove any newly exposed scraps of the paper jam.
3. Rotate the Printer Head back in place and push the blue pin forward to lock the Printer Head in
place.
4. Reload the paper.
III. Removing Paper Jams That Require Opening Printer Head
Small scraps of paper lodged inside the Printer Head may cause recurring jams and are not
easily removed. A qualified service technician can remove the Blade Holder (with blade
attached) to expose this part of the paper path. There are Blade Holder Release Tabs. These
tabs can be tedious to operate (for detailed animation of this procedure, refer to TRP-2387).
This relatively simple procedure for a qualified technician may recover a Printer that would
otherwise have to be replaced.
Figure 3: Left Blue Pin Pulled Up Slightly and Print Head Rotated Clockwise
Blue Pin
Clearing paper jams using screwdrivers and so on, that contact the blade edge will
permanently damage the blade. The damaged sharp edge of the blade will cause further
jams. If the blade appears to be damaged or dull, you can order new blades with holders
[M04119A005 (10X)].
THE BLADE IS SHARP. Exercise care in contacting and handling.
WARNING
!
Call Gilbarco Technical Support at: 1-800-743-7501
Gilbarco Inc. · 7300 West Friendly Avenue, P.O. Box 22087
Greensboro, NC 27420 · Phone # [phone] · Fax # [phone]
http://www.gilbarco.com
Encore®and Eclipse®are registered trademarks of Gilbarco Inc.
5. If the paper is not advancing normally upon rotating the brass gear clockwise [see Figure 2 (ii)]:
a. Push the Paper Release mechanism with your right thumb, reach behind the Printer, and
grasp the paper where it enters the Printer.
b. Gently pull the paper out from the back of the Printer.
c. Tear off the jammed paper.
6. Reload the paper.
Paper jam should be cleared.
II. Removing Paper Jams That Require Opening Printer Assembly
After performing the steps mentioned in “Removing Simple Paper Jams”, if the Printer still
appears to be jammed (for example, paper does not reload, further jams immediately occur,
and so on), the Printer Assembly has to be opened to expose more of the paper path.
To remove paper jams that require opening the Printer Assembly, proceed as follows:
1. Pull a blue pin back slightly to rotate the Printer Head to expose the paper path 
(see Figure 3). The Printer Head is held onto the Printer Slide by two blue pins.
2. Remove any newly exposed scraps of the paper jam.
3. Rotate the Printer Head back in place and push the blue pin forward to lock the Printer Head in
place.
4. Reload the paper.
Figure 3: Left Blue Pin Pulled Up Slightly and Print Head Rotated Clockwise
Blue Pin
III. Removing Paper Jams That Require Opening Printer Head
Small scraps of paper lodged inside the Printer Head may cause recurring jams and are not
easily removed. A qualified service technician can remove the Blade Holder (with blade
attached) to expose this part of the paper path. There are Blade Holder Release Tabs. These
tabs can be tedious to operate (for detailed animation of this procedure, refer to TRP-2387).
This relatively simple procedure for a qualified technician may recover a Printer that would
otherwise have to be replaced.
Clearing paper jams using screwdrivers and so on, that contact the blade edge will
permanently damage the blade. The damaged sharp edge of the blade will cause further
jams. If the blade appears to be damaged or dull, you can order new blades with holders
[M04119A005 (10X)].
THE BLADE IS SHARP. Exercise care in contacting and handling.
WARNING
!
Call Gilbarco Technical Support at: 1-800-743-7501
Gilbarco Inc. · 7300 West Friendly Avenue, P.O. Box 22087
Greensboro, NC 27420 · Phone # [phone] · Fax # [phone]
http://www.gilbarco.com
Call Gilbarco Technical Support at: 1-800-743-7501
Gilbarco Inc. · 7300 West Friendly Avenue, P.O. Box 22087
Greensboro, NC 27420 · Phone # [phone] · Fax # [phone]
http://www.gilbarco.com
Call Gilbarco Technical Support at: 1-800-743-7501
Gilbarco Inc. · 7300 West Friendly Avenue, P.O. Box 22087
Greensboro, NC 27420 · Phone # [phone] · Fax # [phone]
http://www.gilbarco.com
Encore®and Eclipse®are registered trademarks of Gilbarco Inc.