GL Communications PacketExpert SA PXE104 User manual

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PacketExpert™ SA (PXE104, PXE112, PXE124)
Quick Install Guide
For the purchased PacketExpert™ SA (4/ 12/ 24 ports) product, you will receive a network appliance with all
the necessary PC interfaces, Operating System, and PacketExpert™ devices. The appliance also includes
required PacketExpert™ software, and licenses pre-installed. And therefore, you will need to only plug-in the
monitor, and connect the network appliance to the power outlet.
PacketExpert SA (PXE104) is a 4-Port PacketExpert™ w/ Embedded Single Board Computer (SBC). SBC Specs: Intel Atom CPU,
4GB RAM, Windows 7 (32 bit), MSATA SSD, 2 USB Ports. 19" 1U Rackmount Enclosure.
PacketExpert™SA (PXE112) is a 12-Port PacketExpert™ w/ Embedded Single Board Computer (SBC). SBC Specs: Intel Atom CPU,
4GB RAM, Windows 7 (32 bit), MSATA SSD, 2 USB Ports. 19" 1U Rackmount Enclosure. (If options, then x 3).
PacketExpert SA (PXE124) is a 24-Port PacketExpert™ w/ Embedded Single Board Computer (SBC). SBC Specs: Intel Atom CPU,
4GB RAM, Windows 7 (32 bit), MSATA SSD, 2 USB Ports. 19" 2U Rackmount Enclosure. (If options, then x 6).

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PacketExpert™ SA (PXE104, PXE112, PXE124)
Quick Install Guide
Software Upgrade
•Connect PacketExpert™ SA hardware appliance to power adapter and connect the power adapter to the AC power outlet.
•Switch ON the PacketExpert™ SA hardware appliance.
•Check that the CPU LED is glowing on the Hardware appliance, indicating that power supply is correct
•Connect the Monitor to the PacketExpert™ SA appliance after powering on the unit.
•Plug-in the USB installation stick (pen drive) provided with the shipment package by GL Communications.
•From the USB installation stick (pen drive), navigate to folder \PXE100-PXE104-PXE112-PXE124-IPN110-PacketExpert\
PXE104-PXE112- PXE124-PacketExpert-Software. Right-click on PacketExpertx86.exe, and select "Run as
administrator".
•Note: DO NOT execute PacketExpertx64.exe as PacketExpert™ SA hardware appliance is on Windows 7 32-bit OS.
•Follow the onscreen instructions to complete the software installation.
•Note: After PacketExpert™software installation, user may be prompted for additional Winpcap installation. Please make sure
to install it as well.
Quick Checkout
•Right click on the PacketExpert icon created on the desktop and select "Run as Administrator" to launch
PacketExpert application. The application should invoke without any errors and display the screen as shown in the figure.
Note: The application may take some time to get started due to hardware and software initializations.
•To perform self-tests, refer to PacketExpert SA BERT Quick Verification Guide

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PacketExpert™ SA (PXE104, PXE112, PXE124)
Quick Install Guide
Troubleshoot
On Launching PacketExpert™, if you get the following error message, troubleshoot using the steps
below:
•Make sure that PacketExpert™is launched in Administrator Mode. Follow the Quick Checkout section explained above, and
make sure that the application is launched in Administrator mode (Right-Click and select "Run As Administrator").
•If you are still having problems, please refer to detailed instructions in the PacketExpert™ Installation Guide provided in
the USB stick (PXE104- PXE112- PXE124-PacketExpert\ PXE104- PXE112- PXE124-PacketExpert-Documents
folder\PacketExpert-1G-Installation-Guide.pdf).
•Turn OFF Windows Firewall - navigate to Control Panel > Systems & Security > Windows Firewall, click Turn Off Windows
Firewall for all networks.
•If the problem still persists, then the PacketExpert™ 1G USB
device driver may not be installed correctly. If you connect
PacketExpert™ 1G hardware unit to the PC prior to installing the
software, then the proper USB device driver will not be installed.
Do the following:
➢First, invoke Device Manager. To invoke Device Manager window,
right-click on Windows Start option and select Device
Manager from the list. (Or, go to Control Panel System and
Security System Device Manager)
➢Under "Other Devices", check if there is an entry named
"PacketExpert" (refer to the below figure)
➢Right click on the device, click Update Driver option, and choose
Browse My Computer For Driver Software and click on the
Browse button
➢Navigate to the PacketExpert™ 1G installation folder- for
example, “C:\Program Files (x86)\GL
CommunicationsInc\PacketExpert\” or “C:\Program Files\GL
CommunicationsInc\PacketExpert\”. Select DriverFiles folder
under it, and click OK. Follow the on-screen instructions to
complete the driver installation.
•For further queries, please contact GL Communications Inc at [email protected]m.