Global Payment Technologies LSX3100 User manual

Global Payments
LSX3100
User Manual
March 2021

Copyright © 2017
Global Payments Inc.
All Rights Reserved
The Global Payments LSX3100 User Manual contains information proprietary to Global
Payments. This manual contains information protected by copyright. No part of this manual
may be photocopied or reproduced in any form without prior written consent from Global
Payments. Information contained in this manual is subject to change without notice.
Global Payments Inc.
10 Glenlake Parkway, North Tower
Atlanta, GA 30328-3447

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Table of Contents
OVERVIEW ...........................................................................................................................................1
FEATURES AND FUNCTIONS .................................................................................................................1
Preferred Plus Electronic Check Cashing.....................................................................................1
Choice4™ .....................................................................................................................................1
ATM Cash Withdrawal ..................................................................................................................1
Two-Cassette Cash Dispensing Unit............................................................................................1
EMV and ID Card Readers...........................................................................................................1
PC Unit..........................................................................................................................................1
LSK BusinessView Reporting/Portal.............................................................................................1
INSTALLATION SITE REQUIREMENTS.............................................................................................2
DIMENSIONS........................................................................................................................................2
POWER AND NETWORK........................................................................................................................2
INTERNET CONNECTION.......................................................................................................................2
PHYSICAL SECURITY ...........................................................................................................................3
SETTING UP THE LSX3100.................................................................................................................4
LOADING CASH TO THE KIOSK: DROP/FILL...........................................................................................4
PERFORMING A SUB DROP ..................................................................................................................7
LOADING CASH INTO THE CASSETTE....................................................................................................8
LOADING RECEIPT PAPER .................................................................................................................10
INSERTING PROMOTIONAL MATERIALS ...............................................................................................11
CONFIGURING THE KIOSK OPTIONS....................................................................................................11
INDICATORS IN NORMAL OPERATION..................................................................................................12
Uninterruptible Power Supply (UPS) ..........................................................................................12
Main Power Supply.....................................................................................................................13
Receipt Printer ............................................................................................................................14
Cash Dispensing Unit (HPCDU).................................................................................................15
PC Unit........................................................................................................................................17
EMV Card Reader.......................................................................................................................18
Encrypting PIN Pad (EPP)..........................................................................................................19
LCD and Touch...........................................................................................................................20
ID Card Reader...........................................................................................................................21
Flicker Lights...............................................................................................................................21
USING THE LSX3100.........................................................................................................................23
TURNING THE KIOSK ON AND OFF......................................................................................................23
Switching On System Power.......................................................................................................23
LOGGING IN......................................................................................................................................24
POWERING DOWN .............................................................................................................................24
RESTARTING THE KIOSK....................................................................................................................24
REPORTS..........................................................................................................................................24
VIEWING CASH BALANCE ..................................................................................................................25
VIEWING REPORTS/STATISTICS/LOGS................................................................................................25
DISPLAYING TRANSACTIONS..............................................................................................................26
MAINTAINING THE LSX3100 KIOSK................................................................................................27
CLEANING THE KIOSK........................................................................................................................27
REPLACING PARTS............................................................................................................................27

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UPDATING THE PC ............................................................................................................................27
TROUBLESHOOTING THE LSX3100................................................................................................28
SYSTEM POWER................................................................................................................................28
UNINTERRUPTIBLE POWER SUPPLY (UPS).........................................................................................29
PC UNIT ...........................................................................................................................................30
LCD AND TOUCH ..............................................................................................................................30
CASH DISPENSING UNIT (HPCDU) ....................................................................................................31
CASH DISPENSING UNIT NOTE PATH..................................................................................................32
NOTE DISPENSING UNIT SENSORS.....................................................................................................33
CASH DISPENSING UNIT (CDU) ERROR CODES AND DIAGNOSTICS......................................................33
EMV CARD READER .........................................................................................................................40
ID CARD READER..............................................................................................................................40
RECEIPT PRINTER .............................................................................................................................41
ENCRYPTING PIN PAD............................................................................................................................ 43
MAIN POWER SUPPLY .......................................................................................................................44
INDICATOR LIGHTS ............................................................................................................................44
SPEAKERS........................................................................................................................................45
ADA EARPHONE JACK......................................................................................................................45
DIAGNOSING PC ISSUES....................................................................................................................46
CONTACTING SUPPORT ..................................................................................................................47
INDEX..................................................................................................................................................48

Overview
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The LSX3100 check cashing kiosk provides patrons with quick access to cash through the Global
Payments VIP Preferred e-Check cashing solution, reducing waiting lines at the cage.
Features and Functions
Preferred Plus Electronic Check Cashing
Preferred Plus Electronic Check Cashing is a paper-less, check-less electronic check guarantee
process. Using their VIP Preferred Card, customers are able to cash E-checks at the kiosk without
having to go to the cage for payment, allowing customers to avoid lines at the cage. All Preferred Plus
transactions are 100% guaranteed by Global Payments.
Choice4™
Optionally, Choice4™ offers casinos the convenience of accepting E-check transactions while allowing
selected customers to extend settlement terms up to 28 days. Customers can choose up to four
personal accounts for payment of the standard E-check, along with the desired settlement term.
Choice4™ also eliminates the risk of returned checks – with every approved transaction 100%
guaranteed by Global Payments.
ATM Cash Withdrawal
The LSX3100 is also an ATM. Customers can withdraw cash using most bank cards and a valid PIN.
Two-Cassette Cash Dispensing Unit
 Front-Loading 2,000 Note LockingCassette
 Locking Reject/Divert Cassette
 Double Detection and Exit Sensor
 Mounted on a Sliding Service Shelf
EMV and ID Card Readers
The LSX3100 includes an EMV card reader and an ID card reader:
 Reads data from the EMV magnetic stripe (Track 1,2,3)
 Reads data from an EMV chip
 Captures an image of the ID card
PC Unit
The kiosk includes a PC unit with:
 Windows 7 Professional
 8 COM ports
 Dual LANs
 6 USB ports
 4 GB memory
 HDMI/VGA
 Pentium dual-core CPU
LSK BusinessView Reporting/Portal
BusinessView is a secure, data retrieval and management tool that provides 24-hour online access to
transaction, funding and reporting information. The browser-based application, accessible through the
LSX3100 portal, assists with reconciliation efforts by providing next-day transaction data as well as 25
months of historical data through a robust search engine.

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Installation Site Requirements
It is important to carefully consider where you install the LSX3100. This section covers the following
topics:
 LSX3100 dimensions
 Power and network requirements
 Internet connection
 Physical securityconsiderations
Dimensions
The dimensions of the LSX3100 are 17.7 X 23.6 X 65.0. The LSX3100 weighs 507 lbs.
Power and Network
The LSX3100 uses a standard wall outlet. However, the kiosk should be attached to a power linethat
does not have a scheduled shutdown time for maintenance or other purposes. Power supplyfeatures
include:
 Power Switch with Soft-SwitchShutdown
110/220 Volts –60/50 Hz –283 Watts (Max)
 Built-In Surge Protection, FuseProtection
LSX3100 devices are connected to the main power supply and to the PC unit for its DC power. The
LSX3100 ID Card Reader requires two external cable connections:
 USB for data communications
 DC power input (24VDC)
Internet Connection
The Internet connection requires a Cat 5 or Cat 6 cable. The network line to the kiosk should not be
included in a domain which has automatic Windows updates or other automatic uploads.

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Physical Security
Gaming Laboratories International, LLC (GLI) provides independent certifications to suppliers of
equipment to the gaming industry. GLI provides technical standards that cover criteria which impact
the credibility and integrity of the kiosk, from both revenue collection and security perspectives.
Standards include kiosk hardware and software requirements. For information on GLI standards,
reference:
https://www.gaminglabs.com/pdfs/GLI-20_v1.5_Standard.pdf
The ATM Industry Association (ATMIA) published Best Practices for ATM Physical Security Version 3
for ATMIA members. For a full reading of Best Practices for ATM Physical Security details and security
guidelines, please contact the ATMIA office, or visit their website at:
www.atmia.com
NOTE: GLI standards supersede ATMIA standards for the gaming industry.

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Setting Up the LSX3100
This section includes helpful information when setting up the LSX3100:
 Loading cash to the kiosk: Drop/Fill
 Performing a sub drop
 Loading cash into the cassette
 Loading receipt paper
Loading Cash to the Kiosk: Drop/Fill
Follow these steps to load cash into the LSX3100:
1. Open the monitor door and enter your credentials. The Main Menudisplays.
2. Press Drop Functions.
NOTE: If a drop has been completed, the Drop Functions button displays “Fill Functions.”
3. To purge/dump coins in the hopper, select the appropriate denomination, and press Purge.

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4. Pull all the cassettes (Remove cassette from HCDU). When complete, press Done. The statusof
the cassettes displays on the right side of the screen, indicating if the cassette has been pulled.
5. Pull the stacker cans, and press Done.

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6. The Drop is now complete. The kiosk prints a Drop Receipt, and the Initial Fill Amounts screen
displays.
7. To change the fill amount, select the appropriate denomination and press Modify. The ModifyFill
Amount screen displays. You can increase or decrease the amount by 1, 10, or 100 increments.
To change the actual dollar amount, press Denomination.

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8. Press Done.
9. Select the denomination you want, and press Done. The system confirms the changedcurrency,
and displays the modified denominations.
10. When you complete the fill, press Done. The kiosk prints a Fill Receipt and displays theMain
Menu.
Performing a Sub Drop
1. While on the Main Menu, pull the desired can.
2. If inserting a new can, highlight the can pulled, and select New before inserting the newcan.
3. If replacing the can, highlight the can pulled, and select Replace before inserting the newcan.

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Loading Cash into the Cassette
Follow these steps to load cash into the cassette:
1. Remove cassette from HCDU:
 Hold the handle and lift the front end
so that it is released from its
dropped position.
 Pull straight and support the
cassette body with the other and
before it comes out of the HCDU.
2. Pull the push plate all the way back to the
case in which it can be locked to its open
position. The push plate moves forward by
its own force from spring action when it is
released after cash loading.
3. Inspect the note pickup mechanism for
foreign objects before loading cash.

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4. Load cash into the cassette. Please refer to
the warning label inside the cassette lid
when loading cash for additional
information.
5. Insert cassette into HCDU by pushing it all
the way in until it slides and drops.

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Loading Receipt Paper
Follow these steps to load receipt paper into the LSX3100:
1. Check the paper roll to ensure you
have the appropriate type of paper.
The roll should be 66mm in width
and coated side out (CSO).
2. Position the paper roll with a spindle
on top.
3. Pull the loose end of the paper to
the rear in clockwise direction.
4. Turn the paper around flexible shaft
“A” and move it forward.
5. Insert the tip of the paper into the
printer head and cutter module “B.”
6. The printer will feed the paper and
discharge after cutting.
Loading Receipt Paper into the LSX3100

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Inserting Promotional Materials
The optional LSX3100 topper marketing panel allows you to display a marketing design of your
choice. This optional accessory can be included with the initial installation, or later added bycontacting
your Global Payments Business Relationship Manager or your Global Payments Sales
Representative.
Topper Graphic Sheet View Area Toper Graphic Sheet Size
The topper marketing panel specifications are as follows:
Sheet Size = 15.16” (W) X 19.37” (H) [385mm X 492mm]
View Area = 14.57” (W) X 18.90” (H) [370mm X 480mm]
Global Payments recommends printing on thin transparency film substrate such as Duratrans.
Movie specifications are as follows:
1080 (W)
1152 (H)
 Windows Media Player
Configuring the Kiosk Options
Please contact your Global Payments Business Relationship Manager for details and questions
related to configuring one or more of these transactions:
 TITO/Bill Break
 ATM
 CCCCA
 E-check/Choice4
 Jack Pot

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Indicators in Normal Operation
This section provides information about the indicators associated with each piece of hardware, and
what you can expect to see under normal operating conditions.
Uninterruptible Power Supply (UPS)
UPS Settings and
Indicators
Description
Power, AC Input
The online light on the front face of the
UPS is always in solid green when AC
power is powering the battery backup
outlets.
UPS AC Input Light

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Main Power Supply
Main Power Supply
Settings and Indicators
Description
Power, AC Input
The On/Off switch light at
the top side always in solid
red
Main Power, AC Input Light

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Receipt Printer
Receipt Printer
Settings and
Indicators
Description
Power, DC Input
LED LD4 on control
board always in solid red
LED LD6 always in solid
green
Control Board CPU
LED LD1 on control
board always blinking
green
Communication
LEDs LD2 and LD3 on
control board: no light at
idle state, but blinking in
green during
communication
Thermal Printing
LED LD6 on control
board: no light at idle
state, but solid green
during printing
Printer Control Board and its LEDs
DIP Switches
Set to baud rate of
115200 (8 switches)
 #1 and #7 to ON or
Down
 Others to OFF or Up
Printer Control Board and its DIP Switches

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Cash Dispensing Unit (HPCDU)
HPCDU Settings
and Indicators
Description
Power, DC Input
LED LD2 on main control
board always in solid
red)
HCDU Control
Board CPU
LED LD1 on main control
board always blinking in
red)
Communication
LEDs D1 and D2 on
main control board: no
light at idle state, but
blinking in green during
communication
Two-digit Number
Segment
LEDs ALED1 and
ALED2 on main control
board displaying two
zeros (00)
HCDU Control
Board DIP
Switches
Set to online mode (4
switches) on main
control board:
 #1 to ON or Down
 Others to OFF or Up
HCDU Control Board and its LEDs and DIP Switch
Double Detection
CPU
LED D2 on double board
always blinking in green
Double Detection
Double Note
LED D3 no light during
idle state or for single
note; solid green for two
or more notes (called
double note)

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HPCDU Settings
and Indicators
Description
Double Detection
DIP Switches
Double board switch
position: Both #1 and #2
to OFF or Down
Double Board LEDs and DIP Switches