Grandstream Networks BroadWorks BroadSoft GXW-400X User manual

BroadSoft Partner
Configuration Guide
Grandstream GXW-400X
FXS Analog Gateway
&
HandyTone HT-50X
Analog Telephone Adapter
April 2007
Document Version 1.1

BroadWorks®Guide
Copyright Notice
Copyright ©2007 Grandstream Networks, Inc.
All rights reserved.
Any technical documentation that is made available by Grandstream Networks, Inc. is
proprietary and confidential and is considered the copyrighted work of Grandstream
Networks, Inc.
Trademarks
BroadWorks®and BroadWorks Assistant™ are trademarks of BroadSoft, Inc.
Microsoft, MSN, Windows, and the Windows logo are registered trademarks of Microsoft
Corporation. Other product names mentioned in this manual may be trademarks or
registered trademarks of their respective companies and are hereby acknowledged.
This document is printed in the United States of America.

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Document Revision History
Version Reason for Change
1.1 Introduced document.

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Table of Contents
1Overview..........................................................................................................................................5
2BroadWorks Validation Package Support Level.......................................................................6
3Device Capabilities and Known Interoperability Issues...........................................................7
3.1 Capabilities....................................................................................................................................7
3.2 Interoperability Issues...................................................................................................................9
4BroadWorks Device Identity/Profile..........................................................................................10
5BroadWorks Device Type...........................................................................................................11
6Configuration................................................................................................................................12
6.1 System Level Configuration......................................................................................................13
6.2 Subscriber Level Configuration Parameters............................................................................14
7Enhanced IP Phone Configuration............................................................................................15

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1 Overview
This document describes the configuration procedures required for a Grandstream GXW-
4004 / GXW-4008 / HT-502 to make full use of the capabilities of BroadWorks.
The GXW-4004 / GXW-4008 / HT-502 are a few of the many access devices that
interoperate with BroadWorks.
The GXW-4004 / GXW-4008 / HT-502 uses the Session Initiation Protocol (SIP) to
communicate with BroadWorks for call control. It also translates voice to audio packets for
transmission across a packet network.
This guide describes the specific configuration items that are important for use with
BroadWorks. It does not describe the purpose and use of all configuration items on the
GXW-4004 / GXW-4008 / HT-502. For those details, see the GXW-4004 / GXW-4008 /
HT-502 User Manual supplied by Grandstream 1.a)i.[1]

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2 BroadWorks Validation Package Support Level
Devices are validated according to BroadWorks Validation Packages. Each package
validates a subset of features or items. This section describes the device’s support level
for a BroadWorks Validation Package as well as the features or items in the package that
are not supported. For specific issues, see section 3.2 Interoperability Issues. For a
complete list of items validated per package, see Appendix B: BroadWorks Validation
Package Test Items.
BroadWorks Package Support Level Items Not Supported
Basic Call Full
BroadWorks Enhanced Services Partial Ring Splash
Advanced Call Control (Talk, Auto-
Answer)
DUT Services – Call Control Partial Network Conference 3-Way
Network Conference N-Way
DUT Services – Registration and
Authentication Partial BroadWorks Authentication
DUT Services – FAX Full
DUT Services – Busy Lamp Field None
Redundancy Full
SBC/ALG Full
Shared Call Appearance None
Video None
TCP Full

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3 Device Capabilities and Known Interoperability Issues
This section describes the features supported by the GXW-4004 / GXW-4008 / HT-502,
as well as BroadWorks interoperability issues and impact. The following table describes
capabilities.
Verified Revisions shows the results of partner (vendor) testing of a specific BroadWorks
version with a specific partner’s device under test (DUT) version.
Compatible Revisions indicates the maintenance versions that should interface properly
with BroadWorks.
3.1 Capabilities
Device Type Generic SIP Smart (Proxy Addr)
Lines and Appearances GXW-4004: 4 lines 1 appearances per line
GXW-4008: 8 lines 1 appearances per line
HT-502: 2 lines 1 appearances per line
Speaker/Power/Bridge No/No/Yes
Verified Revisions BroadWorks Release 14.0
GXW-4004: Grandstream 1.0.0.39
GXW-4008: Grandstream 1.0.0.39
HT-502: Grandstream 1.0.0.39
Compatible Revisions BroadWorks Release 14.0
Grandstream Any maintenance version of GXW-
4004/GXW-4008/HT-502 1.0.0.39
SIP Proxy FQDN DNS Lookup
(A, SRV, NAPTR)
A, SRV
Outbound Proxy Configurable Yes
Outbound Proxy FQDN DNS Lookup
(A, SRV, NAPTR)
A, SRV
BroadWorks Redundancy Enabled Yes
BroadWorks Shared Call Appearance N/A
BroadWorks Enhanced IP Phone
Configuration Partial
Device Services Call Forwarding, Attended/Blind Call Transfer, 3-way
Call, Call Waiting, Call Hold, Call Return.
Device Call Control
(Device-Controlled or Flash INFO-
based)
Device-Controlled
Codecs PCMU, PCMA, G723.1 G729A/B/E, iLBC, G726-
16/24/32/40
RFC 2833 DTMF Yes
T.38 Fax Yes

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TCP Yes
TLS Yes

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3.2 Interoperability Issues
This section lists the known interoperability issues between BroadWorks and partner
release(s). For more information on issues related to the particular software release, see
the partner release notes (generally, this should only be for GA partner releases).
Issue Tracking
Number Issue Title and Description Partner Releases
BroadWorks Release 14
1.0.0.39
1025 - 61 Broadworks to DUT, Do Not Disturb (DND) ring splash
DUT does not play a ring splash. DUT driver does not support ring
splash.
X
1025 -119 DUT to BroadWorks via Primary Application Server, DUT
Currently Served by Secondary Application Server
DUT does not always contact the primary server first for INVITE. It
relies on the OPTIONS message from BroadWorks to failback.
When DUT is registered on secondary server and the primary
server becomes available and sends an OPTIONS request, DUT
will send INVITE to the primary server.
X

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4 BroadWorks Device Identity/Profile
BroadWorks configurable device identify/profile is introduced in BroadWorks Release 14.0.
This section applies only to BroadWorks Release 14.0 and later.
The following table identifies the required BroadWorks device identity/profile settings for
interoperability between the GXW-4004/GXW-4008/HT-502 and BroadWorks. For an
explanation of the profile parameters, refer to the BroadWorks Device Inventory Guide
1.a)i.[4].
For most of the parameters below, an “X” indicates the parameter function is supported
and/or required. If the item is blank, it is not supported.
Grandstream GXW-4004/GXW-4008/HT-502 Identify/Device Profile
Signaling Address Type Intelligent Proxy Addressing
Number of Lines GXW-4004: 4 lines
GXW-4008: 8 lines
HT-502: 2 lines
Ringback Tone/ Early Media
Support Local Ringback – No Early Media
Registration Capable X
Static Registration Capable
E.164 Capable
Trusted
Authentication Override
Video Capable
RFC 3264 Hold X
Route Advance
Wireless Integration
PBX Integration
Use Business Trunking Contact
Forwarding Override
Conference Device
Music On Hold Device
Web Based Configuration URL
Auto Configuration Type 2 Config file
Reset Event checkSync
Enable Monitoring
CPE System File Name gxwSystem.txt / htSystem.txt
Device File Format %BWMACADDRES%.txt

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5 BroadWorks Device Type
This section applies to BroadWorks Release 13.0 and before.
The following BroadWorks device type should be used for Grandstream GXW-4004 /
GXW-4008 /HT-502.
Grandstream GXW-4004
Grandstream GXW-4008
Grandstream HT-502
The above device types require BroadWorks Release 14 MP<TBD>. If the BroadWorks
system is currently at a lower patch level, either apply the necessary patch or use the
following generic device type until the system can be patched accordingly.
Generic SIP Smart (Proxy Addr)

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6 Configuration
Grandstream GXW-4004 / GXW-4008 / HT-502 can be configured via Web GUI Interface
as well as via Configuration File through TFTP or HTTP.
The GXW-4004 / GXW-4008 / HT-502 accepts configuration files in a proprietary binary
format which is produced by the Grandstream configuration tool. The configuration tool
creates a device configuration file based on a configuration template and the device’s
MAC address. All Grandstream products’ sample configuration templates are available on
Grandstream’s web site. A configuration template file contains all configuration
parameters available for a product, with comments describing allowed values of the
parameters. For a detailed parameter list, please refer to the corresponding firmware
release configuration template 1.a)i.[2].
When Grandstream device boots up or reboots, it will issue request for a binary
configuration file named “cfgxxxxxxxxxxxx”, where “xxxxxxxxxxxx” is the LAN MAC
address of the device, i.e., “cfg000b820102ab”. The configuration file name should be in
lower cases.
Grandstream offers free Configuration File generator software in both Linux/Unix and
Windows platform. Both Configuration File Generators can be downloaded from
Grandstream official web site at http://www.grandstream.com/configurationtool.html
1.a)i.[2].
The following examples describe how to set the parameters using a configuration file.
The GXW-4004 / GXW-4008 / HT-502 should be configured to load the configuration file
each time it resets or re-synchronizes. For detailed information on automated provisioning,
please check the GXW-4004 / GXW-4008 / HT-502 User Manual 1.a)i.[1] and the
Grandstream configuration tool user guide 1.a)i.[2].
The capabilities of the GXW-4004 / GXW-4008 / HT-502 have been verified for use with
BroadWorks based on the settings described in the following table. For more information
on the meaning, purpose, and applicability of the individual configuration items, see the
GXW-4004 / GXW-4008 / HT-502 configuration template 1.a)i.[2].
Configuration Files
Files Provided by Partner Level Description
gxw4004prog.bin/gxw4004core.bin/gxw4
004boot.bin/gxw4004base.bin
gxw4008prog.bin/gxw4008core.bin/gxw4
008boot.bin/gxw4008base.bin
ht502prog.bin/ht502core.bin/ht502boot.bi
n/ht502base.bin
System Contains the device firmware load.
GXW-4004 / GXW-4008 / HT-502
Configuration Template
Example: gxw400x_config_1.0.0.39.txt
ht502_config_1.0.0.39.txt
System and
Subscriber Contains configurable parameters that apply to all devices in a given
deployment.
cfgMAC
Example: cfg000b82000000
System and
Subscriber Binary configuration file generated from configuration template and an
individual device’s MAC address

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6.1 System Level Configuration
This section describes system-wide configuration items that are generally required for
each GXW-4004 / GXW-4008 / HT-502 to work with BroadWorks. Subscriber-specific
settings are described in the next section.
Step Command Purpose
System Configuration File <system-wide configuration file name>
Step 1 Set SIP Proxy/Domain.
SIP Server = as.broadworks.net
Set the GXW-4004 / GXW-4008
/ HT-502 SIP server to the Fully
Qualified Domain Name (FQDN)
for the BroadWorks Application
Server cluster.
The domain must match the
domain configured for the
BroadWorks subscriber’s
line/port domain.
Step 2 Set Outbound Proxy.
OutBound Proxy =
sbc.broadworks.net
Set the outbound proxy to the
session border controller (SBC)
if one is deployed between the
GXW-4004 / GXW-4008 / HT-
502 and BroadWorks.
If there are redundant SBCs, set
it to the FQDN for the SBC
cluster.
Step 3 Enable DNS SRV lookup.
Use DNS SRV = “Yes”
Enable DNS SRV lookups.
Step 4 Set register mode.
SIP Registration = “Yes”
Enable SIP register.
Step 5 Set SIP Timers.
Register Expiration = 60
The default registration period is
60 minutes.
Step 6 Enable negotiated DTMF type.
Send DTMF = “via RTP (RFC2833)”
Set the GXW-4004 / GXW-4008
/ HT-502 to enable inband or
RFC 2833 negotiated DTMF.
Step 7 Configure dialplan.
Example:
Dial Plan = “{ x+ }”
Configure the GXW-4004 /
GXW-4008 / HT-502 dial plan
according to the locale.
The dial plan shown is the
device default dial plan – any
number is allowed.
Step 8 Disable local feature code
services.
Enable Call Features = “No”
Disable feature access codes
controlled by the device.

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6.2 Subscriber Level Configuration Parameters
This section identifies the device-specific parameters, including registration and
authentication. These settings must be unique across devices in order to be matched with
the settings for a BroadWorks subscriber.
Provisioning a subscriber to register with BroadWorks allows calls to terminate to the
subscriber’s line. Registration requires that a unique address of record (AoR) is
provisioned on BroadWorks and the phone; provisioning an AoR on BroadWorks consists
of setting the line/port parameter to a unique value within the Application Server cluster.
Grandstream GXW-4004 / GXW-4008 / HT-502 supports four SIP accounts (lines), eight
SIP accounts, and two SIP accounts respectively. The follow example shows how to
configure subscriber elements for an account.
Step Command Purpose
Subscriber Configuration Items
Step 1 Set Register User ID for each
line.
Example:
SIP User_ID = "2405551111" ;
The register user ID must
correspond with the line/port
setting on BroadWorks.
Step 2 Enable SIP Authentication for
each line.
Example:
Authenticate ID =
"[email protected]" ;
Authenticate Password =
"welcome" ;
If the Authentication service is
configured on BroadWorks, these
parameters must be configured to
match the BroadWorks settings.
Step 3 Configure display name for each
line.
Example:
Name = “Claire Smith” ;
For each line, configure the name
to be displayed on the device.
Step 4 Select SIP Profile for each line.
Example:
Profile ID = Profile 1
Set SIP Profile or each line.

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7 Enhanced IP Phone Configuration
Enhanced IP Phone Configuration is a BroadWorks feature that enables automatic
generation of device configuration files, given administrator-supplied templates.
For more information on the Enhanced IP Phone Configuration feature, see the Enhanced
IP Phone Configuration Guide 1.a)i.[3].
NOTE: BroadSoft does not manage or distribute template files for use with the Enhanced IP
Phone Configuration feature. Obtain template files from Grandstream or use the configuration
files obtained from Grandstream for the specific GXW-4004 / GXW-4008 / HT-502 firmware
release to create template files appropriate for your installation.
Since the GXW-4004 / GXW-4008 / HT-502 SIP phones require the configuration files be
converted into a binary format, an extra step must be performed when using this feature. After
the configuration files have been sent to the TFTP server and before the phone is reset, the
configuration files must be converted to binary format using Grandstream’s configuration tool. .
For detailed information on automated provisioning, please check the Grandstream configuration
tool user guide 1.a)i.[2].
The GXW-4004 / GXW-4008 / HT-502 use only a phone-specific file to configure the
device. However, the Enhanced IP Phone Configuration feature requires a system and a
phone-specific file for each device. To satisfy the system file requirement, an empty file
(gxwDefault.txt, htDesfult.txt) will need to be uploaded to BroadWorks as the system file.
This file will be sent to the FTP server but will not actually be used for the configuration file
generation. The group template file is used to build the configuration files for the devices
of this device type assigned to the group. For a sample GXW-4004 / GXW-4008 / HT-502
group template file, see Appendix A.

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Appendix A: Sample GXW-4004 / GXW-4008 / HT-502 Configuration Files
NOTE: The followingsamplesare examples andshouldbeused as areferenceonly. DO NOT CUT
ANDPASTE THESEEXAMPLES TOGENERATEYOURCONFIGURATIONFILES. Usethe
configurationfiles obtained fromGrandstreamwiththe specific releasetogenerateyour configuration
files.
System Default Parameters
NOTE: Thisisan example fileandshouldbeusedfor referenceonly.
# SIP Default Generic Configuration Parameters
##################################
# Profile/Account 1 #
##################################
# Profile Active. 0 - no, 1 - yes
P271 = 1
# SIP Server
P47 = as.broadworks.net
# Outbound Proxy
P48 = sbc.broadworks.net
# Use DNS SRV. 0 - no, 1 - yes.
P103 = 1
# SIP Registration. 0 - no, 1 - yes
P31 = 1
# Register Expiration (in minutes. default 1 hour, max 45 days)
P32 = 60
# DTMF via RTP (RFC2833). 0 - no, 1 - yes
P851 = 1
# Dial Plan.
P4200 = { x+ }
# Enable Call Features. 0 - no, 1 – yes
P191 = 0
###################################
# Profile/Account 2 #
###################################
# Profile Active. 0 - no, 1 - yes
P401 = 1
# SIP Server
P747 = as.broadworks.net

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# Outbound Proxy
P748 = sbc.broadworks.net
# Use DNS SRV. 0 - no, 1 - yes.
P702 = 1
# SIP Registration. 0 - no, 1 – yes
P731 = 1
# Register Expiration (in minutes. default 1 hour, max 45 days)
P732 = 60
# DTMF via RTP (RFC2833). 0 - no, 1 - yes
P861 = 1
# Dial Plan.
P4201 = { x+ }
# Enable Call Features. 0 - no, 1 – yes
P751 = 0
Phone-Specific Parameters:
NOTE: Thisisan example fileandshouldbeusedfor referenceonly.
# SIP Device-specific Configuration Parameters
##################################
# HT-502 Account 1 #
##################################
# SIP User ID
P35 = 2405551111
# Authenticate ID
P36 = [e-mail]
# Authenticate password
P34 = welcome
# Display Name
P3 = Claire Smith
##################################
# HT-502 Account 2 #
##################################
# Account 2 SIP User ID
P735 =
# Authenticate ID
P736 =

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# Authenticate Password
P734 =
# Display Name
P703 =
############################
# GXW-4004/GXW-4008 #
############################
# FXS Port 1
# SIP USER ID, Authenticate ID, Password, Display Name, Profile ID (0 -
Profile 1, 1 - Profile 2)
P4060 =
P4090 =
P4120 =
P4180 =
P4150 =
# FXS Port 2
# SIP USER ID, Authenticate ID, Password, Display Name, Profile ID (0 -
Profile 1, 1 - Profile 2)
P4061 =
P4091 =
P4121 =
P4181 =
P4151 =
# FXS Port 3
# SIP USER ID, Authenticate ID, Password, Display Name, Profile ID (0 -
Profile 1, 1 - Profile 2)
P4062 =
P4092 =
P4122 =
P4182 =
P4152 =
# FXS Port 4
# SIP USER ID, Authenticate ID, Password, Display Name, Profile ID (0 -
Profile 1, 1 - Profile 2)
P4063 =
P4093 =
P4123 =
P4183 =
P4153 =
#####################################################
# The following 4 ports belong to GXW-4008 only #
#####################################################
# FXS Port 5
# SIP USER ID, Authenticate ID, Password, Display Name, Profile ID (0 -
Profile 1, 1 - Profile 2)
P4064 =
P4094 =
P4124 =
P4184 =
P4154 =
# FXS Port 6
# SIP USER ID, Authenticate ID, Password, Display Name, Profile ID (0 -

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Profile 1, 1 - Profile 2)
P4065 =
P4095 =
P4125 =
P4185 =
P4155 =
# FXS Port 7
# SIP USER ID, Authenticate ID, Password, Display Name, Profile ID (0 -
Profile 1, 1 - Profile 2)
P4066 =
P4096 =
P4126 =
P4186 =
P4156 =
# FXS Port 8
# SIP USER ID, Authenticate ID, Password, Display Name, Profile ID (0 -
Profile 1, 1 - Profile 2)
P4067 =
P4097 =
P4127 =
P4187 =
P4157 =
Group Template File: GXW-GroupTemplate.txt /HT- GroupTemplate.txt
NOTE: Thisisanexample fileandshouldbeusedfor referenceonly.
# SIP Default Generic Configuration Parameters
##################################
# Profile/Account 1 #
##################################
# Profile Active. 0 - no, 1 - yes
P271 = 1
# SIP Server
P47 = as.broadworks.net
# Outbound Proxy
P48 = sbc.broadworks.net
# Use DNS SRV. 0 - no, 1 - yes.
P103 = 1
# SIP Registration. 0 - no, 1 - yes
P31 = 1
# Register Expiration (in minutes. default 1 hour, max 45 days)
P32 = 60
# DTMF via RTP (RFC2833). 0 - no, 1 - yes
P851 = 1