Grandstream Networks GVR3550 User manual

GVR3550 User Manual www.grandstream.com
Firmware Version 1.0.0.65 http://esupport.grandstream.com
Grandstream Networks, Inc.
GVR3550 Network Video Recorder
User Manual

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Firmware Version 1.0.0.65 Last Updated: 10/2014
TABLE OF CONTENTS
WELCOME....................................................................................................................................................8
SAFETY COMPLIANCES..........................................................................................................................9
FCC CAUTION ........................................................................................................................................10
RF EXPOSURE INFORMATION (SAR)..................................................................................................10
WARRANTY............................................................................................................................................11
INSTALL GVR3550 ....................................................................................................................................12
EQUIPMENT PACKAGE CONTENTS....................................................................................................12
CONNECTING THE GVR3550................................................................................................................13
INSTALLING HDD...................................................................................................................................13
SYSTEM CONNECTION.........................................................................................................................15
NETWOKR CONNECTION.....................................................................................................................16
EXTERNAL USB DEVICE.......................................................................................................................16
PLUG IN USB MOUSE/KEYBOARD.......................................................................................................17
INPUT METHOD .....................................................................................................................................18
PLUG IN USB STORAGE DEVICE .........................................................................................................19
INSTALLING ESATA ...............................................................................................................................20
CONNECT HDMI MONITOR...................................................................................................................20
CONNECT VGA MONITOR.....................................................................................................................20
CONNECT ALARM DEVICE ...................................................................................................................21
EXTERNAL INTERCOM DEVICE ...........................................................................................................21
PRODUCT OVERVIEW..............................................................................................................................22
GVR3550 SPECIFICATIONS..................................................................................................................22
GVR3550 FRONT PANEL.......................................................................................................................24
GVR3550 BACK PANEL..........................................................................................................................26
IR REMOTE CONTROL ..........................................................................................................................27
LOCAL OPERATIONS...............................................................................................................................30
USING THE WIZARD..............................................................................................................................30
LOGIN......................................................................................................................................................30
LOCAL VIEW...........................................................................................................................................31
VIEW STATUS ........................................................................................................................................32
BASIC VIEW OPERATION......................................................................................................................34
IMAGE CONFIG ......................................................................................................................................36
PTZ CONTROL .......................................................................................................................................36
PRESET ..................................................................................................................................................38
PATROL ..................................................................................................................................................39
PATTERN................................................................................................................................................40
RIGHT-CLICK..........................................................................................................................................41
SHORTCUT BUTTON.............................................................................................................................42
LOCAL PLAYBACK.................................................................................................................................43
SEARCH RECORD .................................................................................................................................43
SEARCH BY TIME...................................................................................................................................43
SEARCH BY TAG....................................................................................................................................45
RECORD PLAYBACK .............................................................................................................................46
MAIN MENU................................................................................................................................................49
CAMERA MANAGEMENT.......................................................................................................................50
SEARCH/CONFIGURE CAMERA...........................................................................................................50
RECORD MODE CONFIG.......................................................................................................................52
CAMERA EVENT SETTINGS..................................................................................................................53
ENCODING CONFIG ..............................................................................................................................55
SCHEDULE CONFIG ..............................................................................................................................57

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HOLIDAY CONFIG..................................................................................................................................60
ALARM CONFIG .....................................................................................................................................62
(IO) ALARM CONFIG ..............................................................................................................................62
ABNORMAL ALARM CONFIG ................................................................................................................65
NETWORK SETTINGS ...........................................................................................................................66
BASIC SETTINGS...................................................................................................................................66
ADVANCED SETTINGS..........................................................................................................................68
ENABLE DDNS .......................................................................................................................................68
ENABLE UPNP........................................................................................................................................68
ENABLE DHCP .......................................................................................................................................69
SYSTEM SETTINGS ..................................................................................................................................70
BASIC SETTINGS...................................................................................................................................70
DATE&TIME............................................................................................................................................72
DISPLAY SETTINGS...............................................................................................................................73
EMAIL SETTINGS...................................................................................................................................74
LOCAL VIEW CONTROL ........................................................................................................................75
HDD MANAGEMENT ..............................................................................................................................76
USER MANAGEMENT............................................................................................................................79
ADDING AUSER.....................................................................................................................................80
INPUT USER INFO AND EDITING PRIVILEGE......................................................................................80
DELETING AUSER.................................................................................................................................82
NTP SERVER..........................................................................................................................................83
MAINTENANCE ......................................................................................................................................83
UPGRADE...............................................................................................................................................83
BACKUP..................................................................................................................................................85
QUICK BACKUP......................................................................................................................................86
SEARCH BACKUP..................................................................................................................................87
RESET &REBOOT .................................................................................................................................88
IMPORT &EXPORT................................................................................................................................89
TROUBLESHOOTING ............................................................................................................................90
NETWORK DIAGNOSIS .........................................................................................................................90
HDD DETECTION...................................................................................................................................91
SYSTEM LOG .........................................................................................................................................93
STATUS......................................................................................................................................................95
RECORDING INFO .................................................................................................................................95
SYSTEM INFO ........................................................................................................................................96
NETWORK INFO.....................................................................................................................................97
RESOURCE USAGE...............................................................................................................................98
ALARM INFO...........................................................................................................................................99
HDD INFO..............................................................................................................................................100
LOGOUT................................................................................................................................................100
WEB MANAGEMENT...............................................................................................................................101
OVERVIEW ...........................................................................................................................................101
SYSTEM LOGIN....................................................................................................................................101
WEB PAGE INTRODUCTION...............................................................................................................102
LIVE VIEW.............................................................................................................................................103
PLAYBACK............................................................................................................................................105
SETTINGS.............................................................................................................................................106
BASIC SYSTEM SETTINGS .................................................................................................................106
DEBUG LOG .........................................................................................................................................107
STATUS -QR CODE.............................................................................................................................108
FIRMWARE UPDATE...............................................................................................................................109

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DOWNLOAD CONFIGURATION FILE..................................................................................................109
CONFIGURING SERVER .....................................................................................................................109
CONFIGURING TFTP SERVER............................................................................................................110
CONFIGURING HTTP SERVER...........................................................................................................112
UPGRADEWITH TFTP SERVER .........................................................................................................113
UPGRADEWITH HTTP/HTTPS SERVER............................................................................................113
MANUAL UPGRADE.............................................................................................................................113
FACTORY RESET....................................................................................................................................114
RESET VIA LOCAL GUI........................................................................................................................114
RESET VIAWEB PAGE........................................................................................................................114
RESET VIA BUTTON ............................................................................................................................115
EXPERIENCING GVR3550......................................................................................................................116
APPENDIX................................................................................................................................................117
FAQS117
RECORD TIME CALCULATION ...........................................................................................................120

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TABLE OF FIGURES
FIGURE 1: GVR3550 HDD INSTALLATION....................................................................................................................14
FIGURE 2: GVR3550 SYSTEM CONNECTION DIAGRAM.................................................................................................15
FIGURE 3: GVR3550 “STATUS”“NETWORK INFO”PAGE.........................................................................................16
FIGURE 4: GVR3550 SYSTEM SETTING PAGE................................................................................................................17
FIGURE 5: GVR3550 SOFT KEYBOARD –ENGLISH INPUT METHOD ..............................................................................18
FIGURE 6: GVR3550 SOFT KEYBOARD –CHINESE INPUT METHOD ..............................................................................18
FIGURE 7: GVR3550 SOFT KEYBOARD –SYMBOL AND NUMBER .................................................................................19
FIGURE 8: GVR3550 SOFT KEYBOARD –NUMERIC KEYBOARD ...................................................................................19
FIGURE 9: GVR3550 HDD MANAGEMENT PAGE..........................................................................................................20
FIGURE 10: GVR3550 FRONT PANEL ............................................................................................................................24
FIGURE 11: GVR3550 BACK PANEL..............................................................................................................................26
FIGURE 12: IR REMOTE CONTROL.................................................................................................................................27
FIGURE 13: GVR3550 LOCAL LOGIN PAGE...................................................................................................................31
FIGURE 14: GVR3550 LIVE VIEW PAGE –RIGHT CLICK MENU ....................................................................................32
FIGURE 15: GVR3550 BASIC VIEW OPERATION............................................................................................................34
FIGURE 16: GVR3550 IMAGE CONFIG PAGE .................................................................................................................36
FIGURE 17: GVR3550 PTZ CONTROL PAGE..................................................................................................................36
FIGURE 18: GVR3550 PTZ CONTROL PAGE –PRESET..................................................................................................38
FIGURE 19: GVR3550 PTZ CONTROL PAGE –PATROL .................................................................................................39
FIGURE 20: GVR3550 PTZ CONTROL PAGE –PATTERN ...............................................................................................40
FIGURE 21: GVR3550 RIGHT CLICK MOUSE MENU......................................................................................................41
FIGURE 22: GVR3550 VIEW PAGE SHORTCUT BUTTON MENU.....................................................................................42
FIGURE 23: GVR3550 RECORD PLAYBACK PAGE .........................................................................................................43
FIGURE 24: GVR3550 RECORD PLAYBACK –RECORD STATUS TOOLBAR PAGE...........................................................44
FIGURE 25:GVR3550 RECORD PLAYBACK –RECORD STATUS TOOLBAR PAGE...........................................................45
FIGURE 26: GVR3550 TAG MANAGEMENT PAGE..........................................................................................................45
FIGURE 27: GVR3550 RECORD PLAYBACK TOOLBAR ..................................................................................................46
FIGURE 28: GVR3550 SAVE SNAPSHOT FAILED PROMPT..............................................................................................47
FIGURE 29: GVR3550 TAGGING MANAGEMENT ...........................................................................................................47
FIGURE 30: GVR3550 LOCKED RECORDING MANAGEMENT PAGE ...............................................................................48
FIGURE 31: GVR3550 RECORDING SAVE PATH SETTING PAGE ....................................................................................48
FIGURE 32: GVR3550 MAIN MENU PAGE.....................................................................................................................49
FIGURE 33: GVR3550 CAMERA MANAGEMENT SETTING PAGE....................................................................................50
FIGURE 34: GVR3550 MANUAL ADD CAMERA PAGE ...................................................................................................51
FIGURE 35: GVR3550 RECORD MODE CONFIG PAGE....................................................................................................52
FIGURE 36: GVR3550 RECORD MODE SETTING PAGE ..................................................................................................53
FIGURE 37: GVR3550 CAMERA EVENT SETTING PAGE.................................................................................................53
FIGURE 38: GVR3550 ENCODING CONFIG PAGE...........................................................................................................55
FIGURE 39: GVR3550 ADD NEW SCHEDULE PAGE .......................................................................................................57
FIGURE 40: GVR3550 SCHEDULE CONFIG -ADD NEW SCHEDULE -PAGE....................................................................58
FIGURE 41: GVR3550 SCHEDULE DETAILS PAGE .........................................................................................................59
FIGURE 42: GVR3550 HOLIDAY CONFIG PAGE.............................................................................................................60
FIGURE 43: GVR3550 ADD NEW HOLIDAY PAGE .........................................................................................................61
FIGURE 44: GVR3550 ADD NEW HOLIDAY EDITING PAGE...........................................................................................61
FIGURE 45: GVR3550 HOLIDAY DETAILS PAGE ...........................................................................................................62
FIGURE 46: GVR3550 I/O ALARM CONFIG PAGE..........................................................................................................63
FIGURE 47: GVR3550 I/O ALARM CONFIG –ADD NEW SCHEDULE -PAGE ..................................................................64
FIGURE 48: GVR3550 ABNORMAL ALARM CONFIG PAGE ............................................................................................65
FIGURE 49: GVR3550 NETWORK SETTINGS –BASIC SETTING PAGE ............................................................................66
FIGURE 50: GVR3550 NETWORK SETTINGS –ADVANCED SETTINGS PAGE ..................................................................68
FIGURE 51: GVR3550 SPECIFY UPNPEXTERNAL PORT PAGE......................................................................................69
FIGURE 52: GVR3550 SYSTEM SETTINGS PAGE –BASIC SETTINGS PAGE.....................................................................70

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FIGURE 53: GVR3550 SYSTEM SETTINGS PAGE –DATE &TIME ..................................................................................72
FIGURE 54: GVR3550 SYSTEM SETTINGS PAGE –DISPLAY SETTINGS..........................................................................73
FIGURE 55: GVR3550 SYSTEM SETTINGS PAGE –EMAIL SETTINGS .............................................................................74
FIGURE 56: GVR3550 SYSTEM SETTINGS PAGE –LOCAL VIEW CONTROL ...................................................................75
FIGURE 57: GVR3550 LOCAL VIEW CONTROL –APPLY CAMERA ................................................................................76
FIGURE 58: GVR3550 SYSTEM SETTINGS PAGE –HDD MANAGEMENT .......................................................................76
FIGURE 59: GVR3550 HDD MANAGEMENT –ADD NEW VOLUME...............................................................................77
FIGURE 60: GVR3550 HDD MANAGEMENT –EDIT VOLUME PROPERTY......................................................................77
FIGURE 61: GVR3550 SYSTEM SETTING PAGE –USER MANAGEMENT.........................................................................79
FIGURE 62: GVR3550 USER MANAGEMENT –ADD USER.............................................................................................80
FIGURE 63: GVR3550 USER MANAGEMENT –EDIT USER.............................................................................................80
FIGURE 64: GVR3550 USER MANAGEMENT –EDIT NORMAL USER .............................................................................81
FIGURE 65: GVR3550 USER MANAGEMENT –EDIT OPERATOR USER ..........................................................................81
FIGURE 66: GVR3550 SYSTEM SETTING PAGE –NTP SERVER.....................................................................................83
FIGURE 67: GVR3550 UPDATE –VIA HTTP.................................................................................................................83
FIGURE 68: GVR3550 UPDATE –MANUAL UPDATE .....................................................................................................84
FIGURE 69: GVR3550 BACKUP PAGE –RECORD BACKUP ............................................................................................85
FIGURE 70: GVR3550 BACKUP PAGE –QUICK BACKUP PAGE......................................................................................86
FIGURE 71: GVR3550 BACKUP PAGE –QUICK BACKUP PROGRESS..............................................................................86
FIGURE 72: GVR3550 BACKUP PAGE –SEARCH BACKUP.............................................................................................87
FIGURE 73: GVR3550 RESET &REBOOT PAGE.............................................................................................................88
FIGURE 74: GVR3550 IMPORT &EXPORT PAGE ...........................................................................................................89
FIGURE 75: GVR3550 TROUBLESHOOTING PAGE..........................................................................................................90
FIGURE 76: GVR3550 S.M.A.R.T. DETECTION PAGE ...................................................................................................91
FIGURE 77: GVR3550 HDD BAD SECTOR DETECTION PAGE........................................................................................92
FIGURE 78: GVR3550 SYSTEM LOG PAGE ....................................................................................................................93
FIGURE 79: GVR3550 RECORDING INFO PAGE .............................................................................................................95
FIGURE 80: GVR3550 HDD SYSTEM INFO PAGE ..........................................................................................................96
FIGURE 81: GVR3550 HDD NETWORK INFO PAGE.......................................................................................................97
FIGURE 82: GVR3550 HDD RESOURCE USAGE PAGE ..................................................................................................98
FIGURE 83: GVR3550 ALARM INFO PAGE ....................................................................................................................99
FIGURE 84: GVR3550 HDD INFO PAGE......................................................................................................................100
FIGURE 85: GVR3550 WEB PAGE –LOGIN .................................................................................................................102
FIGURE 86: GVR3550 WEB PAGE –SYSTEM MENU....................................................................................................102
FIGURE 87: GVR3550 WEB REAL-TIME VIEW PAGE...................................................................................................103
FIGURE 88: GVR3550 WEB PLAYBACK PAGE.............................................................................................................105
FIGURE 89: GVR3550 WEB PAGE –SYSTEM SETTINGS ..............................................................................................106
FIGURE 90: GVR3550 WEB PAGE –MAINTENANCE MENU.........................................................................................107
FIGURE 91: GVR3550 WEB PAGE –DEBUG LOG ........................................................................................................107
FIGURE 92: TFTP SERVER PAGE .................................................................................................................................110
FIGURE 93: TFTP DIALOG...........................................................................................................................................110
FIGURE 94: TFTP SERVER DIRECTORY SETTINGS .......................................................................................................111
FIGURE 95: CONFIRM MODIFICATION..........................................................................................................................111
FIGURE 96: GVR3550 WEB PAGE –MANUAL UPDATE ...............................................................................................113
FIGURE 97: GVR3550 FACTORY RESET POP-UP PAGE ................................................................................................114
FIGURE 98: GVR3550 FACTORY RESET ON LOCAL WEB PAGE...................................................................................115

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TABLE OF TABLES
TABLE 1: GXV3550 PACKAGE LIST:..............................................................................................................................12
TABLE 2: GXV3550 OPTIONAL EQUIPMENT LIST:.........................................................................................................12
TABLE 3: GXV3550 SOFT KEYBOARD EXPLANATION: ..................................................................................................19
TABLE 4: GXV3550 SOFTWARE SPECIFICATIONS:.........................................................................................................22
TABLE 5: GXV3550 HARDWARE SPECIFICATIONS:........................................................................................................23
TABLE 6: GXV3550 FRONT PANEL EXPLANATION:.......................................................................................................24
TABLE 7: GXV3550 BACK PANEL EXPLANATION:.........................................................................................................26
TABLE 8: GXV3550 REMOTE CONTROL KEY EXPLANATION:........................................................................................28
TABLE 9: GVR3550 PREVIEW STATUS EXPLANATION:..................................................................................................33
TABLE 10: GVR3550 SYSTEM ABNORMAL ALARM SCREEN EXPLANATION:.................................................................34
TABLE 11: GVR3550 BASIC VIEW OPERATION EXPLANATION:.....................................................................................34
TABLE 12: GVR3550 PTZ CONTROL PARAMETER EXPLANATION:................................................................................37
TABLE 13: GVR3550 RIGHT CLICK MOUSE MENU PARAMETER EXPLANATION:...........................................................41
TABLE 14: GVR3550 RECORDING STATUS PARAMETER EXPLANATION:.......................................................................44
TABLE 15: GXV3550 RECORD PLAYBACK TOOLBAR EXPLANATION: ...........................................................................46
TABLE 16: GVR3550 CAMERA PARAMETER SETTING EXPLANATION:...........................................................................51
TABLE 17: GVR3550 CAMERA EVENTS SETTOMGS EXPLANATION ...............................................................................54
TABLE 18: GVR3550 CAMERA ALARM PARAMETER EXPLANATION: ............................................................................54
TABLE 19: GVR3550 ENCODING CONFIG PARAMETER EXPLANATION: .........................................................................55
TABLE 20: GVR3550 IO ALARM CONFIG PARAMETER EXPLANATION: ........................................................................63
TABLE 21: GVR3550 ABNORMAL ALARM PARAMETER EXPLANATION:........................................................................65
TABLE 22: GVR3550 BASIC NETWORK PARAMETER EXPLANATION:............................................................................67
TABLE 23: GVR3550 BASIC SYSTEM SETTING PARAMETER EXPLANATION:.................................................................71
TABLE 24: GVR3550 BASIC SYSTEM SETTING –DATE &TIME PARAMETER EXPLANATION:........................................72
TABLE 25: GVR3550 BASIC SYSTEM SETTING –DISPLAY PARAMETER EXPLANATION:................................................73
TABLE 26: GVR3550 EMAIL TEMPLATE PARAMETER EXPLANATION:...........................................................................75
TABLE 27: GVR3550 EDIT VOLUME PROPERTY PARAMETER EXPLANATION:...............................................................78
TABLE 28: GVR3550 HDD RAID PARAMETER EXPLANATION:....................................................................................78
TABLE 29: GVR3550 HDD MANAGEMENT PARAMETER EXPLANATION: ......................................................................78
TABLE 30: GVR3550 UPGRADE PARAMETER EXPLANATION:........................................................................................84
TABLE 31: GVR3550 CONFIG FILE IMPORT &EXPORTPARAMETER EXPLANATION:.....................................................90
TABLE 32: GVR3550 NETWORK DIAGNOSE PARAMETER EXPLANATION: .....................................................................91
TABLE 33: GVR3550 HDD S.M.A.R.T DETECTION PARAMETER EXPLANATION:.........................................................92
TABLE 34: GVR3550 HDD BAD SECTOR DETECTION PARAMETER EXPLANATION:......................................................93
TABLE 35: GVR3550 SYS LOG PARAMETER EXPLANATION: ........................................................................................94
TABLE 36: GVR3550 DEVICE STATUS PARAMETER EXPLANATION:..............................................................................98
TABLE 37: GVR3550 REMOTE PREVIEW OPERATION EXPLANATION:.........................................................................104
TABLE 38: GVR3550 REMOTE PREVIEW CAMERA INFORMATION EXPLANATION:.......................................................105
TABLE 39: GVR3550 DEBUG LOG PARAMETER EXPLANATION:..................................................................................108

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WELCOME
Thank you for purchasing Grandstream GVR3550 NVR (Network Video Recorder).
The GVR3550 is a NVR product integrating multi-camera preview, playback and intelligent alarm
monitoring with epoch-making innovation. It is equipped with great hardware and vigorous supporting
system, providing the most advanced network video monitoring technology to meet the requirement for the
live view, instant playback and data locking, file security, etc. SMB throughout the world can now use the
GVR3550 to meet the productivity needs.
Integrating the leading performance and function in the NVR field, the GVR3550 also features express
installation, easy deployment and incomparable reliability.
This user manual is designed to help customers to understand how to configure and manage the GVR3550
with detailed instruction including advanced settings and operating, such as alarm settings and record
settings.

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SAFETY COMPLIANCES
These instructions are intended to assist users to safely operate the GVR3550, avoid dangerous situations
or damage the device.
Warning:
Input voltage should meet both the SELV (Safety Extra Low Voltage) and the Limited Power
Source with DC 12V according to the IEC60950-1 standard. Please refer to the technical
specifications for more details. Do not use a third-party power adapter or power cord. When the
device installed on the wall or ceiling, make sure that it is firmly attached.
Caution ：
 Make sure that the power supply voltage is correct before using the camera.
Do not drop the device or expose it to physical shock.
Do not expose the device to temperatures outside the range of 0 oC to +50oC when t he d evice is
in operation.
Do not expose the device to damp/wet conditions or high electromagnetism radiation.
To avoid heat accumulation, make sure that your operating environment has proper ventilation.
Do not damage the warranty sticker.
A few parts (e.g. electrolytic capacitor) of the equipment shall be replaced regularly according to their
average lifetime. The average lifetime varies from the differences between operating environments
and usage history. Regular maintenance checks are recommended for all users. Please contact your
dealer for more details.
Warning：May cause serious injury or death if any
of the warnings below are neglected.
Caution：Equipment may be damged if any of the
following caution messages are neglected.

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FCC CAUTION
Any Changes or modifications not expressly approved by the party responsible for compliance could void
the user's authority to operate the equipment. This device complies with part 15 of the FCC Rules.
Operation is subject to the following two conditions:
1) This device may not cause harmful interference.
2) This device must accept any interference received, including interference that may cause undesired
operation.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment
does cause harmful interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
—Reorient or relocate the receiving antenna.
—Increase the separation between the equipment and receiver.
—Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
—Consult the dealer or an experienced radio/TV technician for help.
RF EXPOSURE INFORMATION (SAR)
This device is designed and manufactured not to be exceeded the emission limits for exposure to radio
frequency RF energy set by the Federal Communications Commission of the United States. The exposure
standard for wireless devices employing a unit of measurement is known as the Specific Absorption Rate
(SAR), and the SAR limit set by FCC is 1.6 W/kg.
This device is complied with SAR for general population/uncontrolled exposure limits in ANSI/IEEE
C95.1-1992, and has been tested in accordance with the measurement methods and procedures specified in
OET Bulletin 65 Supplement C. This device has been tested, and meets the FCC RF exposure guidelines
when tested with the device directly contacted to the body. RF exposure compliance with anybody-worn
accessory, which contains metal, was not tested and certified, and uses such body-worn accessory, should
be avoided.
Changes or modifications not expressly approved by the party responsible for compliance could void the
user’s authority to operate the equipment.
Hereby, Grandstream declares that this device is in compliance with the essential requirements and other
relevant provisions of Directive 1999/5/EC.

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WARRANTY
If the GVR3550 was purchased from a reseller, please contact the company where the device was
purchased for replacement, repair or refund.
If the device was purchased directly from Grandstream, please contact our technical support team for a
RMA (Return Materials Authorization) number before the product is returned.
Grandstream reserves the right to remedy warranty policy without prior notification.
Caution:
Changes or modifications to this product not expressly approved by Grandstream, or operation of this
product in any way other than as detailed by this User Manual, could void your manufacturer warranty.
Warning:
Please do not use a different power adaptor with the GVR3550 as it may cause damage to the products and
void the manufacturer warranty.
This document is subject to change without notice. The latest electronic version of this user manual is
available for download at:
http://www.grandstream.com/products/surveillance/GVR3550/documents/GVR3550_UM_EN.pdf
Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for
any purpose is not permitted without the express written permission of Grandstream Networks, Inc.

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INSTALL GVR3550
EQUIPMENT PACKAGE CONTENTS
The GVR3550 package contains:
Table 1: GXV3550 Package List:
Number
Name
Number
1
Main Case
1
2
12V Power Adapter and Power
Cord
1
3
Ethernet Cable
1
4
Remote Control (No Battery)
1
5
SATA HDD Power Cable
2
6
SATA HDD Signal Cable
4
7
Mount Brackets
4
8
Screws
12
9
HDD Installation Screws
18
10
Quick Installation Guide
1
To establish a working surveillance system, users have to get following equipment based on own
requirement. The following table is for reference only.
Table 2: GXV3550 Optional Equipment List:
#
Device Name
Number
Explanation
1
Video Display Device
1
Mornitor, TV (either OK but at least one required)
2
IP Cameras
1 (Minimum)
IP Network Cameras
3
Keyboard
Optional
USB Keyboard
4
Mouse
Optional
USB Mouse
5
Hard Disk Driver
1 (Minimum)
Compatible SATA HDD, Max. capacity 4TB.
6
Audio Device
Optional
Audio In/Out Device: Microphone, Speaker.

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7
Alarm Device
Optional
Alarm In/Out Device: Smoke Sensor, IR Sensor,
Megnetic Sensor, Siren, etc.
CONNECTING THE GVR3550
To set up a complete set of monitoring system, user needs to provide your own equipment listed below:
One (1) Display device (could LED monitor or TV)
At least one (1) Video Acquisition Processing Equipment (e.g.: IP Cameras)
Optional USB mouse
Optional USB keyboard
At least one (1) HDD (Compatible SATA is required. The maximum capacity is no more than 4T.)
Optional Audio Device (Audio input/output device: mono, microphone or pickups, etc.)
Optional Alarm Device (Alarm input/output device: smoke detector, infrared detector, siren, etc.)
The GVR3550 contains no HDD with packaging, users need to check the device and install HDD the first
time using it.
INSTALLING HDD
We suggest to use the recommended HDD by Grandstream (7200 RPM HDD and higher), the dedicated
PC HDD is not recommended.
Please install the GVR3550 HDD according to the following procedures:
1. Twist four screws gently on the bottom of HDD, do not twist too tight.
2. Remove the fixed screws on the back and side panel of the main case, open the cover plate to find the
HDD installing position.
3. Side put the main case, aims the HDD with four screws at the corresponding round holes on the
baseplate, push the screws to the screw holes to stick them.
4. Twist the screws.
5. Repeat the previous steps to install other HDDs.
6. Connect HDD cables and power cables to the interfaces of the mainboard.
7. Put the cover plate back to GVR and twist the screws.
NOTE:
Recommended using at least 7200rpm HDD.
GVR3550 does NOT support HDD hot swap. When GVR3550 is running, plug
the HDD may cause fail to read /write HDD data or unable to identify or access
HDD. Grandstream will take no responsibility for the damage caused by wrong
operation.

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Figure 1: GVR3550 HDD Installation

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SYSTEM CONNECTION
Please connect the GVR3550 according to the following procedures:
1. Install the GVR3550 HDD by following the steps in chapter Installing HDD.
2. Plug in the cables and connect it to the display device interface.
3. Connect the mouse, keyboard, alarm input and output devices (optional).
4. Power up those optional devices before connecting power cable and power up the GVR3550.
5. Power up GVR3550, the power indicator will solid green; The HDD indicator will blink when it
works; The fn indicator will solid green if user presses function button.
Figure 2: GVR3550 System Connection Diagram

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NETWOKR CONNECTION
Users could login the Web page with the administrator account after plugging in the network cable to the
GVR3550, go to Main Menu ->Status-> Network Status to check the network status including IP address
and network send/receive rate as shown in Figure 3. For details, please refer to the chapter Network Info.
Figure 3: GVR3550 “Status”  “Network Info” Page
EXTERNAL USB DEVICE
GVR3550 USB interface could be connected to mouse and keyboard, or a USB storage device.
NOTE:
The USB interface voltage on the front panel of the GVR3550 is a little higher than
the one on the rear panel, it is suggested that the USB interface on the rear panel
connect to mouse and keyboard while the one on the front panel connect to USB
storage devices.

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PLUG IN USB MOUSE/KEYBOARD
Users could check whether the mouse and keyboard installation is successful after plugging in them. The
mouse or keyboard might be not compatible with the GVR3550 if cannot be detected, please replace the
mouse or keyboard and try again.
Figure 4: GVR3550 System Setting Page
When the USB mouse is plugged into the GVR3550, users could make the following operations with the
mouse.
Single click the left mouse:
Enter a functional menu.
Change the dialog box or dynamic status.
Bring up the drop-down list when clicking the combo box.
Switch input methods in the input box, tap on the corresponding buttons on the soft keyboard to input
numbers.
Double click the left mouse:

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Double click on one screen to switch to full screen in multi-screen view mode. Double click again to exit
and go back to the previous multi-screen status.
Single click the right mouse:
Bring up the shortcut menu in real-time monitoring mode.
Do not save the menu options and exit the current menu, go back to the preview screen.
Scroll wheel:
Scroll up and down the list box.
Mouse Move.
Select one control or one entry below it with cursor.
NOTE:
If in a rare case that the mouse is not detected, the mouse might not compatible with
the GVR3550, please replace the mouse.
INPUT METHOD
The GVR3550 supports English and Chinese input methods; the input interface is as shown below.
Figure 5: GVR3550 Soft Keyboard –English Input Method
Figure 6: GVR3550 Soft Keyboard –Chinese Input Method

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Figure 7: GVR3550 Soft Keyboard –Symbol and Number
Figure 8: GVR3550 Soft Keyboard –Numeric Keyboard
Table 3: GXV3550 Soft Keyboard Explanation:
PLUG IN USB STORAGE DEVICE
Users could click right mouse to check if there is "Uninstall" option in the menu after plugging in the USB
device correctly. The option means the USB device is normal for use. Users could also go to Settings-
>System Settings->Basic System Settings, click "Refresh" as shown in figure below to check the USB
device status.
Input lowercase
Switch Caps Lock
Sequin
Switch to Numbers & Symbols
Switch to alphabet
Space
Switch to Chinese input method
Enter
Backspace

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INSTALLING eSATA
Plug in the eSATA cable to the corresponding interface on the rear panel of the GVR3550, power up
eSATA or electrify it with USB cable (according to eSATA specific situation).Users could go to Settings-
>System Settings->HDD Management to view details like HDD Space, Free Space, HDD Status, HDD
Type after installing eSATA. For details, please refer to the chapter HDD Management.
Figure 9: GVR3550 HDD Management Page
CONNECT HDMI MONITOR
Connect one end of the HDMI cable to the port on the rear panel of the GVR3550, and the other end to the
corresponding port of the HDMI monitor. Once powered up, one preview screen of the GVR3550 appears
on the HDMI monitor. GVR3550 can automatically adapt to HDMI monitor with 1080p and 720p
resolution.
CONNECT VGA MONITOR
Connect one end of the VGA cable to the port on the rear panel of the GVR3550, and the other end to the
corresponding port of the VGA monitor. Once powered up, the boot screen of the GVR3550 appears on the
VGA monitor.