Grandstream Networks UCM630 A Series User manual

Grandstream Networks, Inc.
UCM630xA Series
Enterprise-Grade Unified Communication Solutions
User Manual

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UCM630xA Series User Manual
Version 1.0.9.10
COPYRIGHT
©2021 Grandstream Networks, Inc. https://www.grandstream.com/
All rights reserved. Information in this document is subject to change without notice. Reproduction or transmittal
of the entire or any part, in any form or by any means, electronic or print, for any purpose without the express
written permission of Grandstream Networks, Inc. is not permitted.
The latest electronic version of this user manual is available for download here:
https://www.grandstream.com/support
Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc. in
the United States, Europe, and other countries.
CAUTION
Changes or modifications to this product not expressly approved by Grandstream, or operation of this product
in any way other than as detailed by this User Manual, could void your manufacturer warranty.
WARNING
Please do not use a different power adaptor with your devices as it may cause damage to the products and
void the manufacturer warranty.

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UCM630xA Series User Manual
Version 1.0.9.10
GNU GPL INFORMATION
UCM630xA firmware contains third-party software licensed under the GNU General Public License (GPL).
Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License
(GPL) for the exact terms and conditions of the license.
Grandstream GNU GPL related source code can be downloaded from Grandstream web site from:
https://blog.grandstream.com/faq/gnu-general-public-license/gnu-gpl-information-download

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UCM630xA Series User Manual
Version 1.0.9.10
Table of Content
DOCUMENT PURPOSE.............................................................................39
CHANGE LOG ............................................................................................40
Firmware Version 1.0.9.10.............................................................................................................40
Firmware Version 1.0.7.12............................................................................................................. 40
Firmware Version 1.0.7.9...............................................................................................................40
WELCOME..................................................................................................41
PRODUCT OVERVIEW ..............................................................................43
Technical Specifications ................................................................................................................43
INSTALLATION...........................................................................................48
Equipment Packaging.................................................................................................................... 48
UCM6300A front and back view .............................................................................................48
UCM6302A front and back view .............................................................................................49
UCM6304A front and back view .............................................................................................49
UCM6308A front and back view .............................................................................................50
GETTING STARTED...................................................................................52
Use the LCD Menu........................................................................................................................52
Use the LED Indicators..................................................................................................................54
Using the Web UI.......................................................................................................................... 55
Accessing the Web UI............................................................................................................55
Setup Wizard .........................................................................................................................56

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UCM630xA Series User Manual
Version 1.0.9.10
Main Settings.........................................................................................................................57
Web GUI Languages..............................................................................................................57
Web GUI Search Bar .............................................................................................................58
Saving and Applying Changes................................................................................................59
Setting Up an Extension ................................................................................................................59
SYSTEM SETTINGS...................................................................................60
General Settings ...........................................................................................................................60
IM Settings....................................................................................................................................61
Cloud IM ................................................................................................................................61
IM Server ...............................................................................................................................62
HTTP Server .................................................................................................................................63
Network Settings...........................................................................................................................65
Basic Settings ........................................................................................................................65
802.1X ...................................................................................................................................72
Static Routes .........................................................................................................................74
Port Forwarding .....................................................................................................................77
ARP Settings..........................................................................................................................80
OpenVPN® ...................................................................................................................................81
DDNS Settings.............................................................................................................................. 82
Security Settings ...........................................................................................................................85
Static Defense .......................................................................................................................85
Dynamic Defense...................................................................................................................90
Fail2ban.................................................................................................................................91
SSH Access...........................................................................................................................94
LDAP Server................................................................................................................................. 95

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UCM630xA Series User Manual
Version 1.0.9.10
LDAP Server Configurations...................................................................................................95
LDAP Phonebook...................................................................................................................97
LDAP Client Configurations ..................................................................................................101
Time Settings ..............................................................................................................................103
Automatic Date and Time.....................................................................................................103
Set Date and Time ...............................................................................................................104
NTP Server..........................................................................................................................105
Office Time ..........................................................................................................................105
Holiday ................................................................................................................................106
Email Settings .............................................................................................................................108
Email settings ......................................................................................................................108
Email Templates....................................................................................................................111
Email Send Log.....................................................................................................................111
HA ...............................................................................................................................................114
HA settings .......................................................................................................................... 114
HA Status............................................................................................................................. 116
HA Log................................................................................................................................. 116
TR-069.........................................................................................................................................116
PROVISIONING ........................................................................................118
Overview......................................................................................................................................118
Configuration Architecture for End Point Device............................................................................118
Auto Provisioning Settings............................................................................................................119
Discovery....................................................................................................................................123
Uploading Devices List ................................................................................................................124
Managing Discovered Devices ....................................................................................................125

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UCM630xA Series User Manual
Version 1.0.9.10
Global Configuration.................................................................................................................... 126
Global Policy........................................................................................................................127
Global Templates .................................................................................................................139
Model configuration..................................................................................................................... 141
Model templates...................................................................................................................141
Model Update ......................................................................................................................143
Device Configuration ...................................................................................................................145
Create New Device..............................................................................................................146
Manage Devices ..................................................................................................................146
Sample Application...................................................................................................................... 151
EXTENSIONS ...........................................................................................156
Create New User.........................................................................................................................156
Create New SIP Extension ...................................................................................................156
Create New IAX Extension...................................................................................................170
Create New FXS Extension..................................................................................................177
Batch Add Extensions..................................................................................................................186
Batch Add SIP Extensions....................................................................................................186
Batch Add IAX Extensions....................................................................................................196
Batch Extension Resetting Functionality ......................................................................................202
Search and Edit Extension ..........................................................................................................202
Export Extensions .......................................................................................................................204
Import Extensions........................................................................................................................204
Extension Details ........................................................................................................................215
E-mail Notification .......................................................................................................................216
Multiple Registrations per Extension............................................................................................218

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UCM630xA Series User Manual
Version 1.0.9.10
SMS Message Support................................................................................................................219
EXTENSION GROUPS .............................................................................221
Configure Extension Groups........................................................................................................221
Using Extension Groups..............................................................................................................222
ANALOG TRUNKS...................................................................................224
Analog Trunk Configuration ......................................................................................................... 224
PSTN Detection ..........................................................................................................................229
VOIP TRUNKS ..........................................................................................234
VoIP Trunk Configuration.............................................................................................................234
Trunk Groups ..............................................................................................................................249
Direct Outward Dialing (DOD)......................................................................................................250
SLA STATION ...........................................................................................253
Create/Edit SLA Station...............................................................................................................253
Sample Configuration..................................................................................................................254
CALL ROUTES .........................................................................................257
Outbound Routes........................................................................................................................257
Configuring Outbound Routes ..............................................................................................257
Outbound Blacklist ...............................................................................................................261
Scheduled Sync...................................................................................................................263
PIN Groups..........................................................................................................................263
Inbound Routes...........................................................................................................................267
Inbound Rule Configurations ................................................................................................267

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UCM630xA Series User Manual
Version 1.0.9.10
Inbound Route: Prepend Example........................................................................................274
Inbound Route: Multiple Mode..............................................................................................274
Inbound Route: Route-Level Mode.......................................................................................276
Inbound Route: Inbound Mode BLF Monitoring.....................................................................277
Inbound Route: Import/Export Inbound Route.......................................................................278
FAX with Two Media.............................................................................................................279
Blacklist Configurations........................................................................................................279
FAX SERVER............................................................................................282
Configure Fax/T.38......................................................................................................................282
Receiving Fax .............................................................................................................................285
Example Configuration to Receive Fax from PSTN Line .......................................................285
Example Configuration for Fax-To-Email ..............................................................................288
FAX SendingUCM6300A............................................................................................................. 291
MEETING ..................................................................................................293
Room ..........................................................................................................................................293
Meeting Schedule .......................................................................................................................295
Meeting Recordings ....................................................................................................................298
IVR.............................................................................................................299
Configure IVR .............................................................................................................................299
Black/White List in IVR ................................................................................................................304
Create Custom Prompt................................................................................................................305
LANGUAGE SETTINGS FOR VOICE PROMPT .....................................307
Download and Install Voice Prompt Package...............................................................................307

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UCM630xA Series User Manual
Version 1.0.9.10
Customize Specific Prompt..........................................................................................................309
Username Prompt Customization ................................................................................................309
Upload Username Prompt File from Web GUI ......................................................................309
Record Username via Voicemail Menu.................................................................................310
VOICEMAIL...............................................................................................311
Configure Voicemail .....................................................................................................................311
Access Voicemail ........................................................................................................................314
Leaving Voicemail ....................................................................................................................... 316
Voicemail Email Settings .............................................................................................................317
Configure Voicemail Group..........................................................................................................318
RING GROUP ...........................................................................................320
Configure Ring Group.................................................................................................................. 320
Remote Extension in Ring Group.................................................................................................323
RESTRICT CALLS ...................................................................................326
Configure Restrict Calls...............................................................................................................326
PAGING AND INTERCOM GROUP .........................................................328
Configure Paging/Intercom Group ...............................................................................................328
Configure Multicast Paging...................................................................................................328
Configure 2-way Intercom ....................................................................................................330
Configure 1-way Paging .......................................................................................................332
Configure Announcement Paging .........................................................................................334
Paging/Intercom Group Settings...........................................................................................335
Configure a Scheduled Paging/Intercom......................................................................................336

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UCM630xA Series User Manual
Version 1.0.9.10
CALL QUEUE ...........................................................................................338
Configure Call Queue.................................................................................................................. 338
Call Center Settings and Enhancements......................................................................................344
Queue Statistics..........................................................................................................................346
Switchboard ................................................................................................................................ 351
Global Queue Settings ................................................................................................................354
PICKUP GROUPS ....................................................................................357
Configure Pickup Groups.............................................................................................................357
Configure Pickup Feature Code...................................................................................................358
MUSIC ON HOLD .....................................................................................359
BUSY CAMP-ON ......................................................................................363
PRESENCE...............................................................................................364
FOLLOW ME.............................................................................................367
SPEED DIAL .............................................................................................370
DISA ..........................................................................................................372
EMERGENCY ...........................................................................................375
CALLBACK...............................................................................................379
BLF AND EVENT LIST.............................................................................381
BLF.............................................................................................................................................381

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UCM630xA Series User Manual
Version 1.0.9.10
Event List....................................................................................................................................381
DIAL BY NAME.........................................................................................384
Dial by Name Configuration.........................................................................................................384
ACTIVE CALLS AND MONITOR .............................................................388
Active Calls Status ......................................................................................................................388
Hang Up Active Calls...................................................................................................................390
Call Monitor................................................................................................................................. 390
CALL FEATURES.....................................................................................392
Feature Codes ............................................................................................................................392
Parking Lot..................................................................................................................................399
Call Park .....................................................................................................................................401
Park a Call ...........................................................................................................................401
Retrieve Parked Call ............................................................................................................401
Monitor Call Park CID Name Information (GXP21xx, GRP261x Phones Only) ......................402
Call Recording.............................................................................................................................402
Enable Spy.................................................................................................................................. 403
Shared Call Appearance (SCA) ...................................................................................................404
ANNOUNCEMENT ...................................................................................408
PBX SETTINGS ........................................................................................410
PBX Settings/General Settings....................................................................................................410
PBX Settings/RTP Settings..........................................................................................................413
RTP Settings........................................................................................................................413

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UCM630xA Series User Manual
Version 1.0.9.10
Payload ...............................................................................................................................414
PBX Settings/Voice Prompt Customization ..................................................................................416
Record New Custom Prompt................................................................................................416
Upload Custom Prompt........................................................................................................417
Download All Custom Prompt...............................................................................................417
PBX Settings/ Call Failure Tone Settings .....................................................................................418
SIP Trunk Prompt Tone ........................................................................................................418
General Call Prompt Tone....................................................................................................419
PBX Settings/ File Storage Management.....................................................................................420
PBX Settings/NAS.......................................................................................................................422
SIP SETTINGS..........................................................................................424
SIP Settings/General................................................................................................................... 424
SIP Settings/MISC.......................................................................................................................425
SIP Settings/Session Timer .........................................................................................................426
SIP Settings/TCP and TLS ..........................................................................................................426
SIP Settings/NAT.........................................................................................................................427
SIP Settings/TOS ........................................................................................................................428
SIP Settings/STIR/SHAKEN ........................................................................................................430
Transparent Call-Info header .......................................................................................................433
IAX SETTINGS .........................................................................................434
IAX Settings/General...................................................................................................................434
IAX Settings/Registration.............................................................................................................434
IAX Settings/Security...................................................................................................................436
INTERFACE SETTINGS ...........................................................................437

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UCM630xA Series User Manual
Version 1.0.9.10
UCM RemoteConnect..............................................................................441
Plan Settings...............................................................................................................................443
Integrated Customer Service SDK ............................................................................................... 444
UI Customization.........................................................................................................................445
Statistics .....................................................................................................................................445
API CONFIGURATION .............................................................................447
API Configuration Parameters .....................................................................................................447
API Queries Supported ........................................................................................................449
Upload Voice Prompt via API.......................................................................................................452
CTI SERVER .............................................................................................454
ASTERISK MANAGER INTERFACE (RESTRICTED ACCESS) ............455
CRM INTEGRATION.................................................................................456
SugarCRM ..................................................................................................................................456
VTigerCRM .................................................................................................................................458
ZohoCRM ................................................................................................................................... 459
Salesforce CRM..........................................................................................................................462
ACT! CRM...................................................................................................................................463
PMS INTEGRATION .................................................................................465
HMobile PMS Connector .............................................................................................................466
HSC PMS ...................................................................................................................................466
Mitel PMS ...................................................................................................................................468
IDS PMS..................................................................................................................................... 469

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UCM630xA Series User Manual
Version 1.0.9.10
PMS API .....................................................................................................................................469
Connecting to PMS .....................................................................................................................469
PMS Features .............................................................................................................................470
Room Status........................................................................................................................470
Wake Up Service .................................................................................................................472
Mini Bar ...............................................................................................................................473
WAKEUP SERVICE ..................................................................................476
Wake Up Service using Admin Login ...........................................................................................476
Wake Up Service from User Portal ..............................................................................................478
Wake Up Service using Feature Code ......................................................................................... 478
ANNOUNCEMENTS CENTER .................................................................479
Announcements Center Settings ................................................................................................. 480
Group Settings............................................................................................................................480
QUEUE METRICS ....................................................................................484
STATUS AND REPORTING .....................................................................485
PBX Status.................................................................................................................................. 485
Trunks..................................................................................................................................485
Extensions ...........................................................................................................................487
Interfaces Status..................................................................................................................488
System Status............................................................................................................................. 489
General................................................................................................................................490
Network ...............................................................................................................................490
Storage Usage.....................................................................................................................491

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UCM630xA Series User Manual
Version 1.0.9.10
Resource Usage ..................................................................................................................493
System Events ............................................................................................................................493
Alert Events List...................................................................................................................493
Alert Log ..............................................................................................................................500
Alert Contact........................................................................................................................501
CDR............................................................................................................................................503
Downloaded CDR File.......................................................................................................... 511
CDR Export Customization...................................................................................................513
CDR in GDMS Cloud ...........................................................................................................513
Statistics ..............................................................................................................................514
Recording Files ....................................................................................................................515
USER PORTAL .........................................................................................517
Basic Information ........................................................................................................................ 519
Personal Data .............................................................................................................................519
Value-added Features .................................................................................................................519
MAINTENANCE........................................................................................520
User Management....................................................................................................................... 520
User Information ..................................................................................................................520
Custom Privilege..................................................................................................................521
Concurrent Multi-User Login.................................................................................................526
Change Password................................................................................................................526
Change Username...............................................................................................................527
Change binding Email ..........................................................................................................528
Operation Log .............................................................................................................................529

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UCM630xA Series User Manual
Version 1.0.9.10
Upgrading ................................................................................................................................... 531
No Local Firmware Servers..................................................................................................533
Backup........................................................................................................................................533
Backup/Restore ...................................................................................................................534
Data Sync............................................................................................................................536
Restore Configuration from Backup File ...............................................................................538
System Cleanup/Reset................................................................................................................539
Reset and Reboot ................................................................................................................539
Cleaner ................................................................................................................................540
USB/SD Card Files Cleanup ................................................................................................546
System Recovery........................................................................................................................546
Syslog.........................................................................................................................................548
Network Troubleshooting.............................................................................................................549
Ethernet Capture..................................................................................................................549
IP Ping .................................................................................................................................551
Traceroute............................................................................................................................552
Record Meeting for Diagnosis ..............................................................................................553
Signaling Troubleshooting ...........................................................................................................554
Analog Record Trace ...........................................................................................................554
Service Check.............................................................................................................................556
Network Status............................................................................................................................557
EXPERIENCING THE UCM630xA SERIES IP PBX................................558

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UCM630xA Series User Manual
Version 1.0.9.10
Table of Tables
Table 1: Technical Specifications....................................................................................................................43
Table 2: UCM630xA Equipment Packaging ....................................................................................................48
Table 3: LCD Menu Options...........................................................................................................................53
Table 4: UCM6304A/6308A LED Indicators....................................................................................................55
Table 5: General Settings Parameters............................................................................................................60
Table 6: Cloud IM Parameters........................................................................................................................62
Table 7: IM Server parameters.......................................................................................................................63
Table 8: HTTP Server Settings.......................................................................................................................63
Table 9: UCM630xA Network SettingsBasic Settings..................................................................................65
Table 10: UCM630xA Network Settings802.1X ...........................................................................................74
Table 11: UCM630xA Network SettingsStatic Routes..................................................................................75
Table 12: UCM630xA Network SettingsPort Forwarding..............................................................................77
Table 13: ARP Settings ..................................................................................................................................80
Table 14: UCM630xA System SettingsNetwork SettingsOpenVPN®........................................................81
Table 15: UCM630xA FirewallStatic DefenseCurrent Service...................................................................85
Table 16: Typical Firewall Settings .................................................................................................................87
Table 17: Firewall Rule Settings.....................................................................................................................88
Table 18: UCM630xA Firewall Dynamic Defense............................................................................................90
Table 19: Fail2Ban Settings ...........................................................................................................................92
Table 20: SSH Access ...................................................................................................................................94
Table 21: Time Auto Updating ......................................................................................................................104
Table 22: Create New Office Time................................................................................................................105

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UCM630xA Series User Manual
Version 1.0.9.10
Table 23: Create New Holiday......................................................................................................................107
Table 24: Email Settings ..............................................................................................................................108
Table 25: Email Log – Display Filter .............................................................................................................112
Table 26: Email Codes.................................................................................................................................113
Table 27: HA Settings parameters................................................................................................................115
Table 28: Auto Provision Settings.................................................................................................................121
Table 29: Global Policy Parameters – Localization .......................................................................................128
Table 30: Global Policy Parameters – Phone Settings..................................................................................128
Table 31: Global Policy Parameters – Contact List .......................................................................................129
Table 32: Global Policy Parameters – Maintenance......................................................................................132
Table 33: Global Policy Parameters – Network Settings ...............................................................................134
Table 34: Global Policy Parameters – Customization ...................................................................................136
Table 35: Global Policy Parameters – Communication Settings....................................................................138
Table 36: Create New Template ...................................................................................................................139
Table 37: Create New Model Template.........................................................................................................141
Table 38: SIP Extension Configuration ParametersBasic Settings.............................................................157
Table 39: SIP Extension Configuration ParametersMedia .........................................................................160
Table 40: SIP Extension Configuration ParametersFeatures.....................................................................161
Table 41: SIP Extension Configuration ParametersSpecific Time..............................................................169
Table 42: Table 34: SIP Extension Configuration ParametersFollow Me....................................................169
Table 43: IAX Extension Configuration ParametersBasic Settings.............................................................170
Table 44: IAX Extension Configuration ParametersMedia .........................................................................172
Table 45: IAX Extension Configuration ParametersFeatures.....................................................................172
Table 46: IAX Extension Configuration ParametersSpecific Time..............................................................176
Table 47: IAX Extension Configuration ParametersFollow Me...................................................................177

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UCM630xA Series User Manual
Version 1.0.9.10
Table 48: FXS Extension Configuration ParametersBasic Settings............................................................178
Table 49: FXS Extension Configuration ParametersMedia........................................................................179
Table 50: FXS Extension Configuration ParametersFeatures....................................................................181
Table 51: FXS Extension Configuration ParametersSpecific Time.............................................................185
Table 52: FXS Extension Configuration ParametersFollow Me..................................................................186
Table 53: Batch Add SIP Extension Parameters...........................................................................................187
Table 54: Batch Add IAX Extension Parameters...........................................................................................196
Table 55: SIP extensions Imported File Example..........................................................................................206
Table 56: IAX extensions Imported File Example..........................................................................................209
Table 57: FXS Extensions Imported File Example ........................................................................................212
Table 58: Analog Trunk Configuration Parameters........................................................................................224
Table 59: PSTN Detection for Analog Trunk .................................................................................................232
Table 60: Create New SIP Trunk..................................................................................................................234
Table 61: SIP Register Trunk Configuration Parameters...............................................................................236
Table 62: SIP Peer Trunk Configuration Parameters ....................................................................................241
Table 63: Create New IAX Trunk..................................................................................................................246
Table 64: IAX Register Trunk Configuration Parameters...............................................................................246
Table 65: IAX Peer Trunk Configuration Parameters ....................................................................................248
Table 66: SLA Station Configuration Parameters..........................................................................................253
Table 67: Outbound Route Configuration Parameters ..................................................................................257
Table 68: Outbound Routes/Scheduled Sync ...............................................................................................263
Table 69: Outbound Routes/PIN Group........................................................................................................263
Table 70: Inbound Rule Configuration Parameters .......................................................................................267
Table 71: FAX/T.38 Settings.........................................................................................................................283
Table 72: Meeting room Configuration Parameters.......................................................................................293