Grandstream Networks HT812 Instruction Manual

Grandstream Networks, Inc.
HT812/HT814 Series
Administration Guide

HT812/HT814 – Administration Guide
The HT812/HT814 analog telephone adaptors (ATAs) provide transparent connectivity for analog phones and faxes to the
world of internet voice. Connecting to any analog phone, fax or PBX, the HT812/HT814 is an effective and flexible solution for
accessing internet-based telephone services and corporate intranet systems across established LAN and internet connections.
This Grandstream Handy Tones are a new addition to the popular Handy Tone ATA product family. This manual will help you
to learn how to operate and manage your HT812/HT814 analog telephone adaptors and make the best use of their many
upgraded features including simple and quick installation, 3-way conferencing, direct IP-IP Calling, and new provisioning
support among other features. The HT812/HT814 are very easy to manage and configure, and they are specifically designed
to be an easy to use and affordable VoIP solution for both the residential user and the teleworker.
PRODUCT OVERVIEW
The HT812/HT814 are 2/4 ports analog telephone adaptors (ATAs) that allow users to create a high-quality and manageable IP
telephony solution for residential and office environments. Their ultra-compact size, voice quality, advanced VoIP functionality,
security protection and auto provisioning options enable users to take advantage of VoIP on analog phones and enables
service providers to offer high quality IP service. The HT812/HT814 are an ideal ATA s for individual use and for large scale
commercial IP voice deployments since they permit small and medium businesses to create integrated IP and PSTN telephony
systems that efficiently manage communication costs. HT812/HT814’s inclusion of an integrated NAT router and dual
10/100/1000Mbps Ethernet WAN and LAN ports enables a shared broadband connection between multiple Ethernet devices
as well as the extension of VoIP services to analog phones.
Feature Highlights
The following table contains the major features of the HT812/HT814:
HT812 / HT814
Support 2 SIP profiles through 2 FXS ports for HT812 and 4 FXS
port for HT814 and dual 10/100/1000Mbps Ethernet port for
HT812
Support 3-way voice conferencing.
Support wide range of caller ID formats.
Support advanced telephony features, including call transfer, call
forward, call-waiting, do not disturb, message waiting indication,
multi-language prompts, flexible dial plan and more.
Support T.38 Fax for creating Fax-over-IP.
TLS and SRTP security encryption technology to protect calls and
accounts.
Automated provisioning options include TR-069 and XML config
files.
Failover SIP server automatically switches to secondary server if
main server loses connection.
Use with Grandstream’s UCM series of IP PBXs for Zero
Configuration provisioning.
GR-909 Line Testing Functionalities.
Table 1: HT812/HT814 Features at a Glance
HT812/HT814 Technical Specifications
The following table resumes all the technical specifications including the protocols/standards supported, voice codecs,
telephony features, languages and upgrade/provisioning settings for the HT812/HT814.
Interfaces
Telephone
Interfaces
Two (2) RJ11 FXS ports for HT812.
Four (4) RJ11 FXS sports for HT814.
Network
Interface Two (2) 10/100/1000 Mbps Ethernet port (RJ45).
LED Indicators
POWER, LAN, WAN, PHONE1, PHONE2 for HT812.
POWER, LAN, WAN, PHONE1, PHONE2, PHONE3, PHONE4 for HT814.
Factory Reset
Button Yes.
Voice, Fax,
Modem
Telephony
Features
Caller ID display or block, call waiting, flash, blind or attended transfer, forward, hold, do not disturb,
3-way conference.
Voice Codecs G.711 with Annex I (PLC) and Annex II (VAD/CNG), G.723.1, G.729A/B, G.722, G.726, iLBC, OPUS,
dynamic jitter buffer, advanced line echo cancellation.
Fax over IP T.38 compliant Group 3 Fax Relay up to 14.4kpbs and auto-switch to G.711 for Fax Pass-through.

Short/Long Haul
Ring Load
For HT812: 3 REN, up to 1km on 24AWG line.
For HT814: 2 REN, up to 1km on 24AWG line.
Caller ID Bellcore Type 1 & 2, ETSI, BT, NTT, and DTMF-based CID.
Disconnect
Methods Busy Tone, Polarity Reversal/Wink, Loop Current.
Signaling
Network
Protocols
TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, FTP/FTPS, ARP/RARP, ICMP, DNS, DDNS, DHCP, NTP, TFTP, SSH,
Telnet, STUN, SIP (RFC3261), SIP over TCP/TLS, SRTP, TR-069.
QoS Layer 2 (802.1Q VLAN, SIP/RTP 802.1p) and Layer 3 (ToS, Diffserv, MPLS).
DTMF Methods In-audio, RFC2833 and/or SIP INFO.
Provisioning and
Control
HTTP, HTTPS, SSH, FTP, FTPS, Telnet, TFTP, TR-069, secure and automated provisioning using TR069,
syslog.
Security
Media SRTP.
Control TLS/SIPS/HTTPS/HTTP/SSH/Telnet.
Management Syslog support, SSH, Telnet remote management using web browser.
Physical
Universal Power
Supply
Input: 100-240VAC, 50-60Hz
Output: 12V/0.5A for HT812.
Output: 12V/1A for HT814.
Environmental
Operational: 32 – 104 F or 0º – 40ºC.
Storage: 14 – 140 F or -10º – 60ºC.
Humidity: 10 – 90% Non-condensing.
Dimensions and
Weight
Dimension : 28.5 x 130 x 90 mm (H x W x D).
Weight: 353.33g for HT812 and for 423.5g for HT814.
Compliance
Compliance FCC/CE/RCM.
Table 2: HT812/HT814 Technical Specifications
GETTING STARTED
This chapter provides basic installation instructions including the list of the packaging contents and also information for
obtaining the best performance with the HT812/HT814.
Equipment Packaging
The HT812/HT814 ATAs packages contain:
Figure 1: HT812 Package Contents
o o
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Figure 2: HT814 Package Contents
HT812/HT814 Ports Description
The following figure describes the different ports on the back panel of the HT812/HT814.
Figure 3: HT812 Back Panel Figure 4: HT814 Back Panel
Phone 1 & 2 (HT812)
Phone 1,2,3 & 4 (HT814)
Connects the analog phones / fax machines to the ATA using an RJ-11 telephone cable.
WAN
Connects the ATA to your router, switch or modem using an Ethernet RJ45 network cable.
co
LAN Connects the ATA to your PC or switch using an Ethernet RJ45 network cable.
DC Power
Connects the ATA to PSU
(12V – 0.5A for HT812) and (12V – 1A for HT814).
Reset Factory reset button. Press for 7 seconds to reset factory default settings.
Table 3: HT812/HT814 Connectors Definitions
Connecting HT812/HT814
The HT812/HT814 are designed for easy configuration and easy installation, to connect your HT812/HT814, please follow the
steps below:
Scenario 1: Connecting the HT812/HT814 using WAN Port
When connecting HT812/HT814 using the WAN port, they will act as simple DHCP Client.
1. Insert a standard RJ11 telephone cable into the phone ports and connect the other end of the telephone cable to a
standard touch-tone analog telephone.
2. Connect the WAN port of the HT812/HT814 to a router, switch or modem using an Ethernet cable.
3. Insert the power adapter into the HT812/HT814 and connect it to a wall outlet and make sure to respect the technical
specifications of the power adapter used.
4. Power, WAN and Phone LEDs will be solidly lit when the HT812/HT814 is ready for use.
Scenario 2: Connecting the HT812/HT814 using LAN Port
When connecting the HT812/HT814 using the LAN port, they will act as a router and DHCP serving addresses, the devices
connected with HT812/HT814 LAN will pull DHCP addresses from your HT812/HT814.
1. Insert a standard RJ11 telephone cable into the phone ports and connect the other end of the telephone cable to a
standard touch-tone analog telephone.
2. Connect a computer or switch to the LAN port of the HT812/HT814 using an Ethernet Cable.
3. Insert the power adapter into the HT812/HT814 and connect it to a wall outlet and make sure to respect the technical
specifications of the power adapter used.
4. Power, LAN and Phone LEDs will be solidly lit when the HT812/HT814 is ready for use.
Check the package before installation. If you find anything missing, contact your system administrator.
Please make sure to enable NAT Router under Web GUI 🡪 Basic Settings 🡪Device Mode.

Figure 5: Connecting the HT812/HT814
HT812/HT814 LEDs Pattern
There are four (4) LED types that help you manage the status of your HT812/HT814.
Figure 6: HT812/HT814 LEDs Pattern
LED Lights Status
Power LED The Power LED lights up when the HT812/HT814 are powered on and it flashes when the
HT812/HT814 is booting up.
WAN LED The WAN LED lights up when the HT812/HT814 are connected to your network through the
WAN port.
LAN LED The LAN LED lights up when the HT812/HT814 are connected to your network through the
LAN port.
Phone LED 1&2 (HT812)
Phone LED 1,2,3 & 4
(HT814)
The phone LEDs indicate status of the respective FXS port-phone on the back panel
OFF – Unregistered
ON (Solid Blue) – Registered and Available
Blinking every 500 ms – Off-Hook / Busy
Slow blinking – FXS LEDs indicates voicemail
Table 4: HT812/HT814 LEDs Pattern Description
CONFIGURATION GUIDE
The HT812/HT814 can be configured via one of two ways:
The IVR voice prompt menu.
The Web GUI embedded on the HT812/HT814 using PC’s web browser.
Obtain HT812/HT814 IP Address via Connected Analogue Phone
HT812/HT814 are by default configured to obtain the IP address from DHCP server where the unit is located. To know which
IP address is assigned to your HT812/HT814, you should access to the “Interactive Voice Response Menu” of your adapter via
the connected phone and check its IP address mode.
Please refer to the steps below to access the interactive voice response menu:
1. Use a telephone connected to phone ports (FXS) of your HT812/HT814.
2. Press *** (press the star key three times) to access the IVR menu and wait until you hear “Enter the menu option “.
3. Press 02 and the current IP address will be announced.
Understanding HT812/HT814 Interactive Voice Prompt Response Menu
The HT812/HT814 have a built-in voice prompt menu for simple device configuration which lists actions, commands, menu
choices, and descriptions. The IVR menu works with any phone connected to the HT812/HT814.
Pick up the handset and dial “***” to use the IVR menu.

Menu Voice Prompt Options
Main
Menu “Enter a Menu Option”
Press “*” for the next menu option
Press “#” to return to the main menu
Enter 01-05, 07,10, 12-17,47 or 99 menu options
01
“DHCP Mode”,
“Static IP Mode”
“PPPoE Mode“
Press “9” to toggle the selection
If using “Static IP Mode”, configure the IP address information using menus 02
to 05.
If using “Dynamic IP Mode”, all IP address information comes from the DHCP
server automatically after reboot.
If using “PPPoE Mode”, configure PPPoE Username and Password from web GUI
to get IP from your ISP.
02 “IP Address“ + IP address
The current WAN IP address is announced
If using “Static IP Mode”, enter 12-digit new IP address. You need to reboot
your HT812/HT814 for the new IP address to take Effect.
03 “Subnet“ + IP address Same as menu 02
04 “Gateway“ + IP address Same as menu 02
05 “DNS Server“ + IP address Same as menu 02
07 Preferred Vocoder
Press “9” to move to the next selection in the list:
PCM U / PCM A
iLBC
G-726
G-723
G-729
OPUS
G722
10 “MAC Address”
Announces the MAC address of the unit.
Note: The device has two MAC addresses. One for the WAN port and one for
the LAN port. The device MAC address announced is the address of LAN port.
12 WAN Port Web Access
Press “9” to toggle between enable / disable.
Default is disabled.
13 Firmware Server IP Address Announces current Firmware Server IP address. Enter 12-digit new IP address.
14 Configuration Server IP
Address Announces current Config Server Path IP address. Enter 12-digit new IP address.
15 Upgrade Protocol Upgrade protocol for firmware and configuration update. Press “9” to toggle
between TFTP / HTTP / FTP / FTPS or HTTPS. Default is HTTPS.
16 Firmware Version Announces Firmware version information.
17 Firmware Upgrade
Firmware upgrade mode. Press “9” to toggle among the following three
options:
Always check
Check when pre/suffix changes
Never upgrade
20 “Check Device Individual
Certificate Information”
The users can now use the IVR system to obtain specific details about the
device’s certificate.
47 “Direct IP Calling” Enter the target IP address to make a direct IP call, after dial tone. (See “Make a
Direct IP Call”.)
86 Voice Mail Access to your voice mails messages.
99 “RESET”
Press “9” to reboot the device
Enter MAC address to restore factory default setting
(See Restore Factory Default Setting section)
“Invalid Entry” Automatically returns to main menu
“Device not registered” This prompt will be played immediately after off hook If the device is not
registered and the option “Outgoing Call without Registration” is in NO
Table 5: Voice Prompt Menu

Five success tips when using the voice prompt
“*” shifts down to the next menu option and “#” returns to the main menu
“9” functions as the ENTER key in many cases to confirm or toggle an option.
All entered digit sequences have known lengths – 2 digits for menu option and 12 digits for IP address. For IP address,
add 0 before the digits if the digits are less than 3 (i.e. – 192.168.0.26 should be key in like 192168000026. No decimal is
needed).
Key entry cannot be deleted but the phone may prompt error once it is detected.
Dial *98 to announce the extension number of the port.
Configuration via Web Browser
The HT812/HT814 embedded Web server responds to HTTP GET/POST requests. Embedded HTML pages allow a user to
configure the HT812/HT814 through a web browser such as Google Chrome, Mozilla Firefox and Microsoft’s IE.
Microsoft Internet Explorer: version 10 or higher.
Google Chrome: version 58.0.3 or higher.
Mozilla Firefox: version 53.0.2 or higher.
Safari: version 5.1.4 or higher.
Opera: version 44.0.2 or higher.
Accessing the Web UI
Via WAN port
For the initial setup, the Web access is by default enabled when the device is using private IP and disabled when using public
IP, and you cannot access the Web UI of your HT812/HT814 until it’s enabled, the following steps will show you how to enable
it via IVR.
1. Power your HT812/HT814 using PSU with the right specifications.
2. Connect your analog phone to phone ports (FXS) of your HT812/HT814.
3. Press *** (press the star key three times) to access the IVR menu and wait until you hear “Enter the menu option “.
4. Press 12, the IVR menu will announce that the web access is disabled, press 9 to enable it.
5. Reboot your HT812/HT814 to apply the new settings.
Please refer to steps below if your HT812/HT814 is connected via WAN port:
1. You may check your HT812/HT814 IP address using the IVR on the connected phone.
Please see Obtain the HT812/HT814 IP address via the connected analogue phone
2. Open the web browser on your computer.
3. Enter the HT812/HT814’s IP address in the address bar of the browser.
4. Enter the administrator’s password to access the Web Configuration Menu.
Note: The computer must be connected to the same sub-network as the HT812/HT814. This can be easily done by connecting
the computer to the same hub or switch as the HT812/HT814.
Via LAN port
Please refer to steps below if your HT812/HT814 is connected via LAN port:
1. Power your HT812/HT814 using PSU with the right specifications.
2. Connect your computer or switch directly to your HT812/HT814 LAN port.
3. Open the web browser on your computer.
4. Enter the default LAN IP address (192.168.2.1) in the address bar of the browser.
5. Enter the administrator’s password to access the Web Configuration Menu.
6. Make sure to reboot your device after changing your settings to apply the new configuration.
Web UI Access Level Management
There are three default passwords for the login page:
User Level Password Web Pages Allowed
End User Level 123 Only Status and Basic Settings
Administrator Level admin All pages
Viewer Level viewer Only checking. Not allowed to modify content.
The password is case-sensitive and must contain 8-20 characters, at least one number, one uppercase, and one lowercase
letter. When changing any settings, always submit them by pressing Update or Apply button at the bottom of the page. After
submitting the changes in all the Web GUI pages, if a reboot is required, the web page will prompt the user to reboot by
Please make sure to reboot the device after changing network settings (IP Address, Gateway, Subnet…) to apply the new
configuration.
Please make sure that your computer has a valid IP address on the range 192.168.2.x so you can access the web GUI of your
HT812/HT814.

offering a reboot button on the web page.
Saving the Configuration Changes
After users make changes to the configuration, pressing Update button will save but not apply the changes until Apply
button is clicked. Users can instead directly press Apply button. When a reboot is required to apply changes, the web page
will prompt the user to reboot by offering a reboot button on the web page.
Changing Admin Level Password
1. Access your HT812/HT814 web UI by entering its IP address in your favorite browser.
2. Enter your admin password (default: admin).
3. Press Login to access your settings.
4. Go to Advanced Settings 🡪 New Admin Password and enter the new admin password.
5. Confirm the new admin password.
6. Press Apply at the bottom of the page to save your new settings.
Figure 7: Admin Level Password
Changing User Level Password
1. Access your HT812/HT814 web UI by entering its IP address in your favorite browser.
2. Enter your admin password (default: admin).
3. Press Login to access your settings.
4. Go to Basic Settings 🡪 New End User Password and enter the new end-user password.
5. Confirm the new end-user password.
6. Press Apply at the bottom of the page to save your new settings.
Figure 8: User Level Password
Changing Viewer Password
1. Access your HT812/HT814 web UI by entering its IP address in your favorite browser.
2. Enter your admin password (default: admin).
3. Press Login to access your settings.
4. Go to Basic Settings 🡪 New Viewer Password and enter the new viewer password.
5. Confirm the new viewer password.
6. Press Apply at the bottom of the page to save your new settings.
Figure 9: Viewer Level Password
Changing HTTP Web Port
1. Access your HT812/HT814 web UI by entering its IP address in your favorite browser.
2. Enter your admin password (default: admin).
3. Press Login to access your settings.
4. Go to Basic Settings 🡪 HTTP Web Port.
5. Make sure that the Web Access Mode is set to HTTP.
6. Change the current port to your desired/new HTTP port. Ports accepted are in range [1-65535].
7. Press Apply at the bottom of the page to save your new settings

Figure 10: Web HTTP Port
Web Configuration Pages Definitions
This section describes the options in the HT812/HT814 Web UI. As mentioned, you can log in as an administrator or an end
user.
Status: Displays the system info, network status, account status, and line options.
Basic Settings: Configures the end user level password, IP address modes, web access, time zone settings and language.
Advanced Settings: Configures networks, upgrading and provisioning, TR-069, security settings, date and time, syslog,
audio settings, call settings and call progress tones.
Profile (1,2): Configures the SIP Server, SIP Registration, NAT settings, call features, ring tones.
FXS Ports: Configures SIP accounts settings, Off hook Auto-dial.
Status Page Definitions
Status
MAC
Address
Shows device ID in hexadecimal format. This is needed by network administrators for troubleshooting. The
MAC address will be used for provisioning and can be found on the label on original box and on the label
located on the bottom panel of the device.
Note: The device has two MAC addresses, one for the WAN port and one for the LAN port. The MAC address
located on the bottom panel of the device is the MAC address of LAN port. The MAC address of WAN port is
MAC address of LAN port +1.
Example: MAC Address: WAN – “00:0B:82:25:AF:32”, LAN – “00:0B:82:25:AF:31”.
WAN IPv4
Address Displays assigned IPv4 address.
WAN IPv6
Address Displays assigned IPv6 address.
VPN IPv4
Address Displays assigned OpenVPN IPv4 address.
VPN IPv6
Address Displays assigned OpenVPN IPv6 address.
Product
Model Displays product model info. Default is HT812 or HT814.
Hardware
Version Displays the hardware revision information and the part number.
Software
version
Program: Specifies Program version. This is the main firmware release number, which is always used for
identifying the software system of the HT812/HT814.
Bootloader: Specifies Boot version.
Core: Specifies Core version.
Base: Specifies Base version.
CPE: Specifies CPE version. CPE version is displayed only when HT812/HT814 is connected to an ACS
using TR-069 protocol.
Software
Status Indicates the current software status of the HT (Running or Stopped).
System
Up Time Indicates actual system time and uptime since last reboot.
CPU Load Indicates CPU load (%)

Network
Cable
Status
Indicates the Status of the Network cables connected to the LAN Port and the WAN Port.
Status (Up/Down), Speed (Mbps), Operational Mode (Full/Half Duplex)
PPPoE
Link Up Indicates PPPoE connection status.
NAT Indicates type of NAT when it is configured.
Port
Status
Displays relevant information regarding the FXS ports about their registration, current
status and their appropriate User ID.
Port
Options Displays relevant information regarding the FXS ports about their DND and call forward features.
CDR File Download, Preview. Or, Delete call history records from the web GUI. Only the last 1000 records will be
available.
SIP File
Download, Preview or, Delete locally stored SIP trace.
Note: “Send SIP Log” must be enabled to be able to capture the trace.
Provision Displays provisioning status.
Core
Dump Provides generated core dump file if unit malfunctions. Clean will be displayed if no issues.
Table 6: Status Page Definitions
Basic Settings Page Definitions
Basic Settings
New End User Password
Configures user level password. Case sensitive and max. Length of 20 characters.
Note : The new Password must contain 8-20 characters, at least one number, one uppercase,
and a lowercase letter. Purposely not displayed for security reasons.
Confirm End User Password Re-enter the end user password to confirm change user password on web GUI to avoid typo or
mistakes.
New Viewer Password
Configures viewer-level password. Case sensitive and max. length of 20 characters.
Note : The new Password must contain 8-20 characters, at least one number, one uppercase,
and a lowercase letter. Purposely not displayed for security reasons.
Confirm Viewer Password Re-enter the viewer password to confirm change viewer password on web GUI to avoid typo
or mistakes.
Web/SSH Access
Web Session Timeout Configure timer to logout web session during idle. Default is 10 min. Range is 2-60 min.
Web Access Attempt Limit Configure attempt limit before lockout. Default is 5. Range is 1-10.
Web Lockout Duration If login attempt failed 5 times, login would be locked out for the time length. (Default 15
mins. Range 1-15 min).
Web Access Mode
Allows users to choose the Web Access Mode between “HTTPS”, “HTTP” and “Disabled”. If
“Disabled” is selected, web UI access will be disabled.
By default, “HTTP” is selected.
HTTP Web Port Customizes HTTP port used to access the HT801/HT802 web UI. Default is 80.
HTTPS Web Port Customizes HTTPS port used to access the HT801/HT802 web UI. Default is 443.
Disable SSH Enables/disables the SSH access. Default is No (enabled).
SSH Port Allows users to self-configure SSH Port number.
By default, the port number is 22.
SSH Idle Timeout Configures SSH session timeout. [0 – 86400] seconds; Default is 0.
Disable Telnet Enables/disables the Telnet access. Default is Yes (disabled).
Telnet Port Allows users to self-configure Telnet Port number. By default, the port number is 23.
Security Controls for SSH/Telnet
Access
Allows the user to choose the security control for SSH or Telnet Access, the options can be :
1. Only allow SSH private IP users to set system Pvalue.
2. Allow all SSH users to set system Pvalue.
3. Allow all SSH users to set any Pvalue.
4. Allow any user to set any Pvalue.
5. Prohibit setting Pvalue.
By default , it is set to "Allow any user to set any Pvalue".