Gree Sapphire SAP09HP230V1A User manual

Models:
SAP09HP230V1A
SAP12HP230V1A
SAP18HP230V1A
SAP24HP230V1A
WA MOUNT DUCT ESS
AIR CONDITIONING & HEATING SYSTEM
OWNER’S MANUA

Table of Contents
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Nomenclature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2- 3
System Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
System unctions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
Operation of Wireless Remote Controller . . . . . . . . . . . . . . . . . . 7-16
Operation of Smart Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17-18
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19-20
Care and Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Energy Saving Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Back
Thank you for choosing a
Sapphire Wall Mount Air Conditioning
& Heating System!
You can feel confident in your selection because the same pride in craftsmanship
and engineering knowledge that goes into millions of other Gree installed
products worldwide has gone into your unit.
Please read this owner’s manual carefully before operation and retain it for
future reference.

NOMENC ATURE
Superior Design for Superior Performance
Gree’s Sapphire Wall Mount Ductless Heat Pumps and Air Conditioners are beautifully
designed to deliver effective cooling or heating, while fitting unobtrusively into any decor.
Your Sapphire unit offers quiet, energy-efficient comfort for one room or one individual area
of any living space. To speed the process of bringing conditioned air exactly where you want
it, the unit features both horizontal and vertical air flow control. Customizable mode controls
allow you to adjust fan speeds, special sleep-time settings and more, all through the easy-
to-use wireless remote controller.
There’s even an X-fan feature, Power ailure Memory and other advanced capabilities to make
the Sapphire system even more versatile, for year-round comfort. lexibility, intelligent design
and Gree innovation make the Sapphire your best choice for creating ideal climate conditions.
The Sapphire series is WI I enabled. It allows you to monitor and change settings through
on-screen virtual controls from smartphones with GREE+ App.
INTRODUCTION
Example: SAP12HP230V1AO
SAP A
Series Designation
SAP - Sapphire
Cooling Capacity
09 - 9,000 BTUH
12 - 12,000 BTUH
18 - 18,000 BTUH
24 - 24,000 BTUH
30 - 30,000 BTUH
36 - 36,000 BTUH
1

SAFETY PRECAUTIONS
Please read the following before operation.
Recognize safety information. This is the safety-alert symbol. When you see this
symbol on the unit and in instructions or manuals, be alert to the potential for personal
injury. Understand these signal words: DANGER, WARNING, and CAUTION. These
words are used with the safety-alert symbol.
DANGER identifies the most serious hazards which will result in severe personal injury
or death.
WARNING signifies hazards which could result in personal injury or death.
CAUTION is used to identify unsafe practices which may result in minor personal
injury or product and property damage.
NOTE is used to highlight suggestions which will result in enhanced installation,
reliability, or operation.
This appliance is not intended for use by children without responsible adult supervision.
Proper care should be taken to ensure safety.
Heat pumps, air conditioners & heating equipment should be installed, started up, and
serviced only by qualified installers and service technicians. Air conditioning, heat pumps
and refrigeration systems are hazardous due to high voltage electrical components,
high refrigerant pressures, and moving parts.
NOTE: Your actual air conditioning & heating system and related devices may differ
from the images shown in this manual.
WARNING
WARNING
2

SAFETY PRECAUTIONS
Please read the following before operation.
• Disconnect electrical power to the indoor and outdoor units before performing any
maintenance or cleaning.
• Do not attempt to repair the Gree system yourself. Incorrect repairs may cause
electric shock or fire. Contact a qualified service technician for all service requirements.
• Keep combustible materials away from the unit.
• Do not put hands or any objects into the air inlets or outlets. This may cause personal
injury or damage the unit.
• When cleaning, be careful not to splash water on the unit. Doing this may cause
electric shock or damage to unit.
• Do not use or place any flammable, combustible or noxious substance next to the unit.
• In the event of a failure (burning smell, etc.), immediately disconnect all electrical
power to indoor and outdoor units.
•
Never try repairing the system yourself; contact a qualified service technician for
all repairs.
WARNING
CAUTION
3

PART NAMES
Indoor unit
Part Name
1. ront Panel
2. Aux. Button
3. ilter
4. Horizontal Louver
5. Remote Controller
6. Inter-Connection Wire (sold separately)
7. Drain Hose (sold separately)
8. Refrigerant Lines (sold separately)
Outdoor unit
5
Air outlet
Air inlet
Air inlet
Air outlet
3
4
1
2
6
7
8
4

SYSTEM FUNCTIONS
WHISPER QUIET
Not only are the Gree systems energy efficient but they are quiet too. Sapphire Wall Mount units
operate with sound lower than typical library sound levels.
MU TI FAN SPEEDS
Whether operating in either Cooling or Heating mode, the indoor fan can be set to your choice
of seven different speeds (Ultra-Low, Low, Low-Medium, Medium, Medium-High or High) to
achieve maximum comfort.
INTE IGENT PRE-HEATING
The Sapphire system guards against the annoying cool air blown into the room in heating mode.
The system constantly monitors the discharge air temperature. It will delay the indoor fan until
the indoor coil has warmed up to prevent blowing uncomfortable cool air into the room.
I FEE MODE
Senses the room temperature from the remote control (cooling mode only) which is closest to
you, instead of at the indoor unit. This means that it will adjust airflow and temperature for
maximum personal comfort.
SWING OUVER
The unit has adjustable swing louvers which can be controlled from the wireless controller.
Vertical and horizontal swing louvers allows five different air discharge directions including
Continuous Sweep. Maximize comfort by adjusting the direction of airflow in the room by
moving the louvers up or down, right or left.
TIMER MODE
The unit can be programmed to turn ON or O after a specific amount of time. The time period
is adjustable between one half and 24 hours.
FREEZE GUARD
Room reeze Guard protection will automatically keep the room temperature from getting too
cold, where water pipes might freeze.
5

SYSTEM FUNCTIONS
MODE BUTTON
The unit can be set to five different operating modes: HEAT, COOL, DRY, AN ONLY and AUTO.
NOTE: AUTO MODE has fixed setpoints of 68° heating and 77° cooling, which are
not adjustable. The system will automatically select heating or cooling to maintain room
temperature within this band.
S EEP MODE
The Sapphire offers three selectable sleep modes for your comfort. The unit will automatically
adjust room temperature during your sleep time. This slight change in temperature will not
affect your comfort level due to the natural effects that sleeping has on the body, but it will
save on energy consumption and will lower electric bills.
X-FAN MODE
When operating in humid areas, Sapphire has a Dry Coil function that will allow the indoor fan
to run for a pre-determined amount of time after the unit is turned off (cooling or dry modes)
to ensure that additional moisture is removed from coil.
FAHRENHEIT °F / CE SIUS °C
The remote controller and Sapphire indoor wall unit displays can be set to display in either ° or °C.
OCK MODE
The wireless remote controller has a Lock feature. The Lock averts unauthorized access or
tampering with system settings.
AGENCY ISTINGS
All systems are listed with AHRI (Air conditioning, Heating, and Refrigeration Institute) and
are ETL certified per UL Standards.
6

Send Signal
Freeze Guard
Turbo Mode
Set time
X-FAN
TIMER ON /TIMER OFF
Privacy Lock
Up & Down Swing Louvers
Left & Right Swing Louvers
Fan Speed
Light
: Set Temperature : Indoor Room Temp.
: Outdoor Ambient Temp.
Sleep Mode
Clock
Heat Mode
Fan Mode
Dry Mode
Cool Mode
Auto Mode
Operation mode
IFEEL
Quiet
WIFI
Temp. display type
BUTTONS ON REMOTE CONTRO ER
INTRODUCTION FOR ICONS ON DISP AY SCREEN
OPERATION OF WIRE ESS REMOTE CONTRO ER
7
1. ON/O Button
2. an Button
3. Mode Button
4. +/- Buttons
5. TURBO Button
6. Button
7. Button
8. CLOCK Button
9. TIMER ON/
TIMER O Buttons
10. TEMP Button
11. I EEL Button
12. LIGHT Button
13. X- AN Button
14. QUIET Button
15. SLEEP Button
1. ON/O Button
2. an Button
3. Mode Button
4. +/- Button
(Before opening cover)
1
3
4
2
(After opening cover)
1
37
9
12
14
5
2
4
8
10 11
15
13
6

X- an Display
REMOTE CONTRO ER OPERATIONS
The wireless remote controller is sleek, versatile and allows you to change room temperatures
and functions on your Sapphire system from the palm of your hand. The large LCD display and
buttons make it easy-to-understand and easy-to-use.
The remote controller is set from factory to display temperatures in ° . If °C is desired, turn
the remote controller OFF with the ON/OFF button and then press “MODE“ and “
––
” buttons
on the remote simultaneously for 5 seconds.
ON/OFF BUTTON
When the system is in OFF mode, the remote controller will
display the time and last room setpoint. When you press the
ON/OFF button, the unit will start in the last operating mode
and room setpoint.
NOTE: If the ON/OFF button is pressed too soon after a
stop, the compressor will not start for 3 to 5 min. due to the
inherent protection against frequent compressor cycling.
OCK MODE
The Privacy Lock prevents unauthorized access to the unit
controls and prevents tampering with system settings. The
remote controller can be locked by pushing the"+" and "
– "
buttons simultaneously for 5 seconds. The Privacy Lock icon
will be displayed on the remote controller. Repeat the process
to unlock the remote controller.
U
Privacy LockDisplay
OPERATION OF WIRE ESS REMOTE CONTRO ER
ON Mode Display
X-FAN MODE
When operating in humid areas, the unit has a DRY COI function
called X- an that will allow the indoor fan to run for a pre-determined
amount of time after the unit is turned off (cooling or dry modes)
to ensure that additional moisture is removed from coil. Push the
“X-FAN” button to enable this feature. The X-FAN icon will
be displayed on remote controller. To deactivate this feature, push
the “X-FAN” button again.
8

MODE BUTTON
Use the “MODE” button to select one of the available modes. The
selected mode will be displayed on the remote controller and the
appropriate light will illuminate on the front display panel.
AUTO – Unit will automatically select heating or cooling to maintain
room temperature between 68° and 77° . The remote controller
will display the Auto Mode icon with no setpoint. The front panel
display will show "77."
COO – To cool to selected setpoint and remove moisture.
System varies compressor speed to maintain desired temperature.
HEAT – To heat to selected room setpoint. System varies compressor
speed to maintain desired room temperature.
FAN ON Y – To circulate air without heating or cooling. Use an Speed button to select
speed from low to high.
DRY – Select DRY MODE to increase moisture removal during warm humid conditions.
1. If the Room Temperature is more than 4° above the set temperature, the system will
be operating in cooling mode with low fan speed.
2. If the Room Temperature is between 4° higher than and 4° less than the set
temperature, the system will cycle 6 minutes ON and 4 minutes OFF in cooling mode.
The indoor fan will be at low speed.
3. If the Room Temperature is more than 4° below the set temperature, the system will
be OFF and the indoor fan will be at low speed.
: AUTO
: COO
: DRY
:
FAN ON Y
: HEAT
Icons Displayed
OPERATION OF WIRE ESS REMOTE CONTRO ER
TIMER SETTING
TIMER ON button
To set when you want the unit to turn On at the end of a selected
time period, use the button labeled “TIMER ON on the remote
controller. Press this button to make the clock icon disappear,
replaced with the word “ON” (blinking). Press“+” or“ – ” buttons
to adjust timer setting 1 minute
at a time. Press and hold “+”
or “
– ” button to set timer more quickly. Press“TIMER ON” button
again to confirm setting, and the word “ON” will stop blinking.
To cancel, press“TIMER ON” button again.
Timer ON Display
9

Vertical Louver Display
Horizontal Louver Display
HORIZONTA SWING OUVERS
Press the Horizontal Swing Louver button to select continuous air
sweep left to right. The Swing Louver icon will be displayed.
Press this button again to cancel.
or fixed air direction mode, press the O button to turn the unit O .
Press the Horizontal Swing Louver and the + buttons simultaneously
until the Horizontal Swing Louver icon flashes. Press the
ON button to turn the unit ON. Press the Horizontal Swing Louver
button to select air discharge direction as shown below:
OPERATION OF WIRE ESS REMOTE CONTRO ER
VERTICA SWING OUVERS
Press the Vertical Swing Louver button to select continuous air sweep
up and down. The Swing Louver icon will be displayed. Press this
button again to cancel.
or fixed air direction mode, press the O button to turn the unit O .
Press the Vertical Swing Louver and the + buttons simultaneously until
the Vertical Swing Louver icon flashes. Press the ON button to
turn the unit ON. Press the Vertical Swing Louver button to select air
discharge direction as shown below:
I ndicates louver swings
up and down in the five
directions, as shown.
10
TIMER SETTING
TIMER OFF button
To set when you want the unit to turn Off at the end of a
selected time period, use the button labeled “TIMER O ”
on the remote controller. Press this button to make the clock
icon disappear, replaced with the word “O ” (blinking).
Adjust settings the same as with “TIMER ON” settings.
NOTE: Under Timer On and Off status, you can set TIMER
ON and TIMER O simultaneously. Before setting timer,
be sure to set clock to correct time.
Timer O Display

11
OPERATION OF WIRE ESS REMOTE CONTRO ER
TRADITIONA MODE - S EEP 1
In Traditional Mode the unit will slowly relax the room set temperature by up to
4° until Sleep Mode is cancelled.
1
EXPERT MODE - S EEP 2
In Expert Mode the unit will adjust the room set temperature at a rate based on the starting
set temperature value. Sleep Mode will continue until cancelled.
2
Cooling Mode Heating Mode
Cooling Mode Heating Mode
S EEP MODE
The Sapphire system will automatically adjust room temperature during
your sleep time. This slight change in temperature will not affect your
comfort level due to the natural effects that sleeping has on the body,
but it will save on energy consumption and will lower your electric bill.
The Sapphire system has three Sleep Modes to select from. Press the
SLEEP button to select Sleep 1, Sleep 2, Sleep 3 modes or Cancel.
The SLEEP icon will appear.
Sleep Mode Display

12
OPERATION OF WIRE ESS REMOTE CONTRO ER
NOTE: During this procedure, if no button is pressed within 10 seconds, remote controller
will automatically exit the sleep curve setting and resume original display. If ON/O , MODE
SLEEP, COOLING or HEATING button is pressed during the setting or inquiry procedure,
remote controller will also exit the sleep curve setting.
DIY MODE - SEEP 3
You will be required to enter eight (8) room setpoint values for eight (8) hours of run time. The last
room setpoint value will be maintained until sleep mode is cancelled.
In Sleep Mode 3, press "Turbo" button to enter setup mode. The remote controller will display “1 hour”
in the time location. Use the “+” and “
–
“ buttons to select the desired room setpoint for the first hour
of run time. Then press the “Prog” button to save the setpoint.
The remote controller time display will change to “2 hours.” Once again, use the “+” and “
–
“ buttons
to select the desired room setpoint for the second hour of run time, and press the “Turbo” button to
again save the setpoint.
Repeat this sequence for the eight (8) room setpoint values. After all eight (8) values have been
entered, the remote controller will automatically revert to standard time and temperature display,
and the Sleep 3 Mode will begin.
At any time, you may press the “ON/O
," "Mode” or "Sleep” buttons to cancel
the Sleep 3 Mode.
IGHT BUTTON
Press this button to turn off display light on indoor unit.
Press again to turn it back on.
Light Display

OPERATION OF WIRE ESS REMOTE CONTRO ER
TURBO MODE
The desired setpoint, either in heating or cooling, can be achieved
faster if TURBO mode is used. After selecting the“HEAT” or
“COO ” mode button, push the “TURBO” button. The TURBO
icon will be displayed on the remote controller and the unit
will run at ultra high speed fan. To deactivate the feature, push the
“TURBO” button again. The unit will return to normal operation.
DISP AYING SETPOINT OR INDOOR TEMPERATURE
ON FRONT PANE :
The setpoint temperature or room temperature can be displayed on
the front panel. Only setpoint temperature is displayed on the remote
controller.
When the “TEMP” button is pushed once, the temperature
indicator is displayed. This indicates that the setpoint temperature
is displayed on the front panel.
When the “TEMP” button is pushed a second time, the display will
show an icon with a thermometer inside a house. This indicates
that the room temperature is displayed on the front panel.
The room temperature will be displayed for only 5 seconds before
reverting back to displaying room setpoint.
NOTE: Only room setpoint temperature will be displayed on
the remote controller.
Room Temperature Display
WIFI BUTTON
Press and hold both the"Mode" and"Turbo" buttons for 10 seconds
until the unit beeps for the second time and the WI I icon appears
on the display. Repeat the procedure to turn WI I mode O .
See“Operation of Smart Control” section for more information.
WI I Display
Turbo Mode Display
13

Quiet Mode Display
OPERATION OF WIRE ESS REMOTE CONTRO ER
QUIET MODE
Sapphire’s QUIET MODE function delivers quiet comfort to your
room. Press QUIET button to activate QUIET MODE in heating
or cooling mode. The QUIET icon will be displayed on
the remote controller. The unit operates normally for ten (10)
minutes or until room setpoint temperature is reached. Then
the Sapphire system will operate quietly at Low fan speed.
Press QUIET button again to cancel QUIET MODE.
NOTE: QUIET MODE cannot be selected in DRY or AN
ONLY modes.
ENERGY SAVING MODE
The Sapphire System will not only keep you comfortable, they
will also save you money over the long run. Energy Saving
mode will automatically select the optimal fan speed to save
energy in COOL mode. The fan will automatically slow down
the closer the room temperature is to the setpoint. Press TEMP
and CLOCK simultaneously to activate Energy Saving mode.
The remote controller will display “SE”. Press TEMP and
CLOCK simultaneously to cancel Energy Saving Mode.
Energy Saving Display
FREEZE GUARD
In Heat mode, press"TEMP"and "CLOCK" buttons simultaneously
to start up 46° heating function. When this function is started up,
“46° " will be displayed on the remote controller, and the unit
will maintain room temperature above 46° . Press"TEMP" and
"CLOCK" buttons simultaneously again to cancel reeze
Guard protection.
reeze Guard Display
14

15
OPERATION OF WIRE ESS REMOTE CONTRO ER
C OCK SETTING
Press this button to set clock time. “ ” icon on remote controller
will blink. Within 5 seconds, press “+” or “–” button to set clock
time. With each pressing of “+” or “–” buttons, clock time will
increase or decrease 1 minute. To quickly adjust time setting, press
and hold “+” or “–” button for 2 seconds. Release button when
you have reached the desired time setting. Press “CLOCK” button
to confirm the time, and “ ” icon will stop blinking.
NOTE: Clock time adopts 24-hour mode. A 12-hour format
is not available.
FAN BUTTON
Press the AN button to adjust the fan circulation indoor speed:
Low ( ), Low-Medium ( ), Medium ( ), Medium-High ( ),
High ( ) and Auto.
I FEE MODE
Press this button to use the I EEL function, and the ( ) icon
will be displayed. The unit will sense room temperature at the
remote controller instead of at the indoor unit. It then adjusts
airflow and temperature accordingly for the ultimate in personal
comfort control and energy savings. Press the button again to exit
this function. or the best performance, keep the remote controller
within an area where indoor unit can receive the signal sent by
the remote controller and away from heat or cold temperature
sources while using this function.
I eel Mode Display
Clock Setting Display
an Display

Remove
old batteries Install
new batteries
CHANGING BATTERIES
OPERATION OF WIRE ESS REMOTE CONTRO ER
CHANGING BATTERIES AND ADDITIONA NOTES
To change batteries, slide cover off battery compartment on back of remote controller. Remove
and safely discard old batteries. Insert two new AAA 1.5V dry batteries, using correct polarity.
Reattach back cover.
NOTE:
• If the remote controller will not be used for a long time, remove batteries to prevent
leakage damage.
• Be sure to aim the remote controller at the receiver of the main unit when operating.
• When remote emits a signal, icon will flicker; a tone will be heard when unit receives
that signal.
DAMAGED OR OST REMOTE CONTRO ER
If remote controller is lost or damaged, the Sapphire system can be turned off directly from
the indoor unit. Lift the front panel of the indoor wall unit, then press the AUX button to turn
on or turn off. When the unit is on, it will operate in AUTO Mode.
16
Use insulated object to press the Aux. button.
WARNING
Aux. Button
Panel

OPERATION OF SMART CONTRO
FOR USE WITH YOUR SMARTPHONE
or the ultimate in convenience, your Sapphire Heat Pump or Air Conditioner features a
built-in intelligent WI I capability and Smart Control function. This allows you to operate
the unit through your smartphone. The system is compatible with devices using standard
Android or iOS operating systems.
Operating System Requirements for your smartphone:
iOS System supports iOS 7.0 and above.
Android System supports Android 4.0 and above.
STEP 1. Download and install GREE+ app on your smartphone
Scan this QR code to download the app directly from the Apple App Store
or the Google Play Store.
STEP 2. Turn ON the unit’s WIFI interface
Using the remote controller, turn ON the Sapphire system (making sure
the remote controller is paired). Press and hold the “TURBO”and “MODE”
buttons on the remote controller for at least 10 seconds until the unit
beeps for the second time and the WI I icon appears on the display.
STEP 3. aunch the GREE+ app ON your smartphone
Open the app and follow its simple step-by-step instructions to register
your account and complete setup.
STEP 4. et the app be your guide
You are well on your way to controlling the unit through your smartphone.
You will find operation to be simple and easy, allowing you to adjust comfort
levels – even without the remote – from anywhere you have WI I access.
For more info and updates to the GREE+ app, scan this “Help”
QR code, any time.
COMMON NETWORK SETTING PROB EMS
If WI I control fails, check the following items one by one:
•Make sure electrical power is turned on to the outdoor and indoor units.
•Make sure WI I function is turned On as normal
TO RESET WIFI MODU E
Press“TURBO”and “Mode” buttons simultaneously. When the Sapphire
unit emits a beep sound, WI I module is successfully reset.
17
Get the app
Scan for Help

18
TROUB ESHOOTING
PROB EM
System does not restart.
Indoor unit emits unpleasant odor
when started.
You hear a“water flowing”sound.
A thin fog or vapor coming out
of the indoor unit when system is
running.
You hear a slight cracking sound
when the system stops or starts.
The system will not run.
The unit is not heating or cooling
adequately.
Water leakage from the
outdoor unit.
CAUSE/SO UTION
Cause: The system has a built-in three-minute delay to prevent short and/or rapid
cycling of the compressor.
Solution: Wait three minutes for the protection delay to expire.
Cause: Typically unpleasant odors are the result of mold or mildew forming on
the coil surfaces or the air filter.
Solution: Wash indoor air filter in warm water with mild cleaner. If odors persist,
contact a qualified service professional to clean the coil surfaces.
Cause: It is normal for the system to make“water flowing”or“gurgling”sounds
from refrigerant pressures equalizing when the compressor starts and stops.
Solution: The noises should discontinue as the refrigerant system equalizes after
two or three minutes.
Cause: It is normal for the system to emit a slight fog or water vapor when
cooling extremely humid warm air.
Solution: The fog or water vapor will disappear as the system cools and
dehumidifies the room space.
Cause: It is normal for the system to make “slight cracking” sounds from parts
expanding and contracting during system starts and stops.
Solution: The noises will discontinue as temperature equalizes after 2 or 3 minutes.
Cause: There are a number of situations that will prevent the system from running.
Solution: Check for the following:
• Circuit breaker is “tripped” or “turned off.”
• Power button of remote is not turned on.
• Batteries in the remote controller are low.
• Remote controller is in sleep mode or timer mode.
• Otherwise, contact a qualified service professional for assistance.
Cause: There are a number of reasons for inadequate cooling or heating.
Solution: Check the following:
• Remove obstructions blocking airflow into the room.
• Clean dirty or blocked air filter that is restricting airflow into the system.
• Seal around door or windows to prevent air infiltration into the room.
• Relocate or remove heat sources from the room.
Cause: It is normal for the outdoor unit to generate condensate water in the
reverse cycle heating and defrost mode.
Solution: This is normal. No action is required.