Greenlee AirScout User manual

Instruction Manual
52075869 © 2015 Greenlee Textron Inc. 5/15

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Contents
DESCRIPTION................................................................................................................... 3
SAFETY............................................................................................................................ 3
IMPORTANT SAFETY INFORMATION.................................................................................. 4
Operation.................................................................................................................... 4
Specifications ............................................................................................................. 4
Power Adapters .......................................................................................................... 5
Battery ....................................................................................................................... 5
Compliance ................................................................................................................ 6
Limited Warranty Summary......................................................................................... 6
INTRODUCTION................................................................................................................ 7
AIRSCOUT COMPONENTS ................................................................................................ 8
ASM300 AirScout Master Controller 300 (master) ....................................................... 8
ASC300 AirScout Client 300 (client)............................................................................. 9
OPERATION.................................................................................................................... 10
Turning Power On ..................................................................................................... 10
Turning Power Off..................................................................................................... 10
Power Status LED .................................................................................................... 10
Device Status LED ................................................................................................... 10
Connecting a Tablet to the AirScout........................................................................... 11
Pairing Clients to a Master ........................................................................................ 12
Un-pairing Clients from a Master .............................................................................. 12
Connecting AirScout to a Customer’s Premises Equipment (CPE)............................... 13
Locating a Client Device .......................................................................................... 13
Naming Client Devices.............................................................................................. 14
Naming a Master Device........................................................................................... 15
Device Location Name .............................................................................................. 16
AIRSCOUT MOBILE APPLICATION MANAGEMENT ............................................................ 17
AIRSCOUT CLOUD SERVICE MANAGEMENT .................................................................... 17
TESTING ........................................................................................................................ 18
Testing Step 1 – Entering Order Details and Customer Information............................ 18
Testing Step 2 – Floor Plans ..................................................................................... 20
Testing Step 3 – Optimization ................................................................................... 24
Testing Step 4 – Multi-Dimensional Validation........................................................... 26
Testing Step 5 – Test Results .................................................................................... 30
QOE – QUALITY OF EXPERIENCE .................................................................................... 31
ASC – Quality of Experience Score............................................................................ 31
SERVICE LEVEL AGREEMENT ANALYSIS .......................................................................... 33
RESULTS........................................................................................................................ 34
FIRMWARE – UPDATING AIRSCOUT DEVICES .................................................................. 35
SETTINGS ...................................................................................................................... 37

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DESCRIPTION
The Greenlee Communications AirScout™ Automated Wi-Fi®Readiness Solution is
intended to help identify the optimum location and settings for the access point of a
broadband service within a home or small business.
AirScout consists of the following test devices:
• ASM300 AirScout Master Controller 300, referred to in this manual as “master”.
• ASC300 AirScout Client 300, referred to in this manual as “client”.
SAFETY
Safety is essential in the use and maintenance of Greenlee tools and equipment.
Thisinstruction manual and any markings on the tool provide information for avoiding
hazards and unsafe practices related to the use of this tool. Observe all of the safety
information provided.
Do not discard this product or throw away!
For recycling information, go to www.greenlee.com.
All specifications are nominal and may change as design improvements occur.
Greenlee Textron Inc. shall not be liable for damages resulting from misapplication
or misuse of its products.
AirScout is a trademark of Textron Innovations Inc.
Wi-Fi is a registered trademark of Wi-Fi Alliance.

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IMPORTANT SAFETY INFORMATION
Read carefully all the safety information below before using AirScout.
Failure to follow these safety instructions could result in fire, electric shock, injury, or
damage to the AirScout equipment or other property.
Operation
1. Charge all units for at least two hours before using.
2. Use the enclosed power supply adapter and connect it to the carry case.
3. The LED on the side of the carry case will turn on red while at least one unit is
charging. The LED will turn on green when charging is complete.
Specifications
Power input:
Carry case: 11 to 15 VDC, 2.5 A maximum.
AirScout Master Controller 300 (ASM300): 11 to 15 VDC, 1 A.
AirScout Client 300 (ASC300): 5.00 ±0.5 V, 1 A.
Operating temperature: 0 to +60 °C (+32 to +140 °F).
Charging temperature: –10 to +55 °C (+14 to +131 °F).
Operating humidity: 90% max, non-condensing.
Storage temperature: –20 to +70 °C (–4 to +158 °F).
All parts are intended for indoor use only in dry conditions.
If soiled, clean the case only with a damp cloth and soap or mild detergent;
ensure the product is fully dry before use.

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Power Adapters
AirScout devices will operate from the internal battery or an external power supply.
Themaster will accept the 12 VDC external power adapter supplied with the product.
AirScout 306 External Power Supply
12 VDC output, universal input (90~240 VAC) with interchangeable blades.
CAUTION: Use only Greenlee power adapters supplied with the kit. The use of any
unauthorized power supplies is not recommended. As such, Greenlee is not responsible for
any malfunction.
Automobile 12 V Power Adapter
12 VDC input, 5 A maximum.
CAUTION: Use only the power adapters supplied with the kit. The use of any unauthorized
power supplies is not recommended. As such, Greenlee is not responsible for any
malfunction.
Battery
AirScout master and client devices contain a lithium polymer cell that is permanently
installed. CAUTION: Risk of explosion if battery is replaced by an incorrect type. Dispose
of used batteries according to the instructions. This battery is not serviceable by the
customer. The lithium polymer cell was tested in accordance with UL2054 and IEC 62133,
and it has a capacity below 15.7 Wh. If service is required, contact Greenlee for your
nearest authorized repair center.
• The battery must be recycled or disposed of separately from household waste.
• For more information go to www.greenlee.com.
Charging
AirScout batteries should be charged after each day of use. The AirScout 306 product
includes a carry case with charge capability. When master and client devices are in the
carry case and the carry case is connected to the external power supply or the automotive
12 VDC adapter, the devices will charge. The carry case LED will indicate charge status.
• Off indicates power is not present.
• Solid red indicates that one or more devices are charging.
• Solid green indicates that all devices are charged.

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Compliance
This equipment complies with FCC/IC radiation exposure limits set forth for an uncontrolled
environment and meets the FCC radio frequency (RF) Exposure Guidelines in Supplement
C to OET65 and RSS-102 of the IC radio frequency (RF) Exposure rules. This equipment
should be installed and operated keeping the radiator at least 20 cm (8 in) or more away
from person’s body (excluding extremities: hands, wrists, feet andankles).
Canadian Department of Communications Industry Canada Notice (Canada only)
This Class B digital apparatus complies with Canadian ICES-003.
FCC Rules, Part 15
This device complies with Part 15 of FCC Rules and Industry Canada license-exempt RSS
standard(s). Operation is subject to the following two conditions:
• This device may not cause harmful interference, and
• This device must accept any interference, including interference that may cause
undesired operation.
EU Compliance
Greenlee Textron Inc. hereby declares that the AirScout kit is in compliance with the
essential requirements and other relevant provisions of Directive 1999/5/EC and the
R&TTE Directive. A copy of the full Declaration of Conformity may be downloaded from
www.greenleecommunications.com/support/compliance.
Limited Warranty Summary
Greenlee Textron Inc. warrants the included product and accessories against defects in
materials and workmanship for one year from the date of original purchase. Greenlee does
not warrant against normal wear and tear, nor damage caused by accident or abuse.
All items are produced in accordance with Greenlee’s production instructions and tested to
perform as specified. Greenlee Textron Inc. is an ISO9001 approved company.
Full warranty text and details can be viewed at www.greenleecommunications.com.

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INTRODUCTION
Wi-Fi around the home is increasingly important to consumers. Rapidly increasing
numbers of portable terminal devices, such as Smartphones, tablets, laptops or “Internet
of Things” gadgets, rely on wireless connections. Add gaming consoles,
set-top-boxes and even desktop PCs that are increasingly using wireless rather than
cables for connection, and reliable Wi-Fi is now essential to reduce end user frustration.
AirScout provides a rapid and largely automated means of surveying an entire home or
small business for effective Wi-Fi service. By surveying Wi-Fi coverage where it is wanted,
AirScout allows users to optimize the settings and placement of the access point to
maximize effectiveness in just a few minutes.
By using AirScout you can be assured that Wi-Fi service is reaching all the corners of the
premises when you leave site. A test report can be produced recording the conditions
during the test and the performance to each location. Opportunities may additionally be
presented for the installer to offer solutions to correct “dead-spots” in the building such as
repeaters, power-line extenders or wired access points.
AirScout works in parallel with your existing workflow as much as possible. Once the test
has been set up and started, you can get on with other preparatory tasks while AirScout
surveys the property automatically. You can then choose to check implementation of
channel and location choices for the access point before completing the installation.
Optionally, you can also repeat the final check via the permanently installed access point
to be sure that using the radio and antennas in that box you also get full coverage of the
home.
AirScout not only presents its results in easy-to-interpret “heat-map” form but also allows
digging deeper into the recorded results when needed to check for specific questions such
as “will 4k video streaming work in this room?”
Please read this manual and, if in doubt, also check www.greenleecommunications.com
for additional training material including links to videos showing setup and typical testing
scenarios.

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AIRSCOUT COMPONENTS
ASM300 AirScout Master Controller 300 (master)
The master is a compact, battery-powered 802.11 Wi-Fi access point (AP) test device
providing a premises-wide solution for optimizing Wi-Fi installations and diagnosing Wi-Fi
problems. The master, coupled with client devices, provides a client side view of the Wi-Fi
network, simultaneously measuring signal quality, congestion, interference and application
level performance throughout the entire premises to determine the customer’s QoE (quality
of experience) for delivered services such as streaming video, streaming audio, gaming
and web browsing.
1Device Status LED
2Power Status LED
3Identification Button
4Power Button
5Pairing Button
610/100/1000 Ethernet
712 VDC Power Input
Master Front View
Master Rear View

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ASC300 AirScout Client 300 (client)
The client is a compact, battery-powered 802.11 Wi-Fi client test device that
communicates with the master. AirScout can simultaneously test a premises using
one to 30 client devices, providing needed coverage throughout the premises.
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2
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1Device Status LED
2Power Status LED
3Identification Button
4Power Button
5Pairing Button
6Micro USB Power Input
Client Front View
Client Rear View

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OPERATION
Turning Power On
Press the center power button on either the master or client. The right side power status
LED turns on green, and the left side device status LED turns solid white, indicating the
device is powering up. The master and client are ready for testing after approximately 50
seconds.
Turning Power Off
Press and hold the center power button on either the master or client for approximately
two seconds to power off.
Power Status LED
The power status LED is located on the right side of both master and client devices:
1. Green (solid) – indicates the device is operating and the battery voltage is satisfactory.
2. Orange (solid) – indicates the device is operating and the battery voltage is low.
3. Blue (solid) – indicates the device is charging. Charging can occur while the unit is on
or off.
Device Status LED
The device status LED is located on the left side of both master and client devices:
1. White (solid) – indicates the device is powering up.
2. Off – indicates the client and master are not connected.
• client is not paired to a master
• client is out of radio range from the paired master
• master is not connected to any client devices
3. Green (solid) – indicates the client and master are connected and the devices are idle.
4. Green (blinking) – indicates that a test is in progress or the devices are in pairing
mode.
5. Green/White (blinking) – indicates the master is attempting to send results to the
tablet but the tablet is not currently connected. If the tablet is in the proximity of the
master and this state persists, the tablet may have associated with a different access
point. Refer to “Connecting a Tablet to the AirScout” to restore the connection.
6. Purple (blinking) – indicates location mode is active.

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Connecting a Tablet to the AirScout
Prior to testing, the tablet must be connected to a master device. Refer to the rear label of
the master to identify the SSID and Password necessary to connect your tablet to AirScout.
1. On the tablet, navigate to the Wi-Fi settings menu.
2. Ensure Wi-Fi is enabled.
3. From the available networks select the SSID of the master.
4. Once the tablet is connected, the AirScout SSID appears in the connected list.
Note: During testing the AirScout master will temporarily disable its Wi-Fi connection to
the tablet. If the tablet is in the presence of an alternate known Wi-Fi network or a carrier
Wi-Fi hot spot, the tablet may switch connections without your knowledge, preventing the
AirScout from re-establishing a connection. When this happens, the AirScout master will
indicate it is trying to re-establish a connection and the application will inform the user that
the connection has been lost. To avoid this situation, navigate to the Wi-Fi settings menu
and “forget” known networks and disable auto connections to carrier Wi-Fi hot spots.

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Pairing Clients to a Master
A master device can manage up to 30 connected clients. When pairing the AirScout
solution, all client devices may be paired to a master simultaneously. To ensure client
devices pair to the correct master, only pair one AirScout solution at a time if AirScout kits
are within radio range of each other. The client cannot discriminate between two masters
that are both in pairing mode. Prior to pairing, ensure that the client and master devices
are in close proximity and the battery is not low.
1. Ensure all devices are powered on and the right side power status LED is green.
2. To start the pairing process, press the pairing button on the master device; the left side
device status LED begins blinking green to indicate pairing mode is active.
3. While the master is in pairing mode, press the pairing button on one or more client
devices; their device status LEDs begin blinking green to indicate pairing mode is
active.
4. Once pairing is complete, each client device status LED turns solid green, indicating
that pairing was successful.
5. The master remains in pairing mode for two minutes.
Un-pairing Clients from a Master
Client devices may be un-paired from a master using the AirScout mobile application.
1. Using the AirScout mobile application, press the selected client, which displays the
client device status.
2. From the client device menu press Forget ASC300 and follow the instructions.

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Connecting AirScout to a Customer’s Premises Equipment (CPE)
AirScout can connect to and test using the customer’s premises equipment (CPE) such as
a Wi-Fi enabled gateway or access point. Testing using the CPE adds an additional level
of confidence to results. It is recommended to test using either AirScout only or using
AirScout and the CPE. CPEs typically have four Ethernet ports highlighted with a yellow
background and one Internet port highlighted with a blue background although at least one
manufacturer reverses the yellow and blue colors. Using a Category 5E or better twisted
pair patch cord, connect the AirScout master Ethernet port to one of the CPE Ethernet
ports.
Connect AirScout to CPE Ethernet Port
EthernetInternet
Note: If a connection is made to a different CPE port, AirScout will not be able to test using
the CPE.
Locating a Client Device
Client devices that are connected to a master may be located using the AirScout
application.
1. Using the AirScout mobile application, press the selected virtual client, which displays
the client device status.
2. From the client device menu press Locate ASC300.
3. The selected client blinks its status LED.

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Naming Client Devices
AirScout automatically assigns a unique name to each client during pairing. The user is
encouraged to place a label with a unique name on each client, allowing a specific client
to be quickly identified. Quick identification of a client lowers the time required to deploy
AirScout in the premises.
1. Using the AirScout mobile application, press the selected virtual client while in the
Parking Lot or while on the floor plan to display the client device status.
2. From the client device menu press Edit ASC300.
3. Press the name field to bring up a keyboard and type in the desired name.
4. The new client name will be retained by the master.

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Naming a Master Device
AirScout assigns the master with a factory default name, which may be changed
by the user.
1. Using the AirScout mobile application, press the virtual master to display the master
device status.
2. From the master device press Edit ASM300.
3. Press the name field to bring up a keyboard and type in the desired name.
4. The master name will be retained.

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Device Location Name
Each AirScout device measures and records the Wi-Fi characteristics at the location it is
placed. Naming the location where devices are placed provides a fast and simple way
to associate results with locations in the premises. The location names are stored with
the results allowing a customer, technician, or service representative to refer to named
locations within the premises. The best practice is to assign precise location names in
order to eliminate confusion when discussing results at a later time.
When Deploying Devices
Using the AirScout mobile application, drag the master or client onto a floor plan. If the
device location is not set, the user will be prompted to enter a location. Client location
names are retained by the AirScout mobile application while master location names are
not retained and must be entered each time a device is deployed.
Prior to Deploying Devices
1. Using the AirScout mobile application, press the selected virtual client or master to
display device status.
2. From the device menu press Edit ASC300 or Edit ASM300.
3. Press the location field to bring up a keyboard and type in the desired location.
4. Client location names will be retained.
5. Master location names will not be retained and must be entered each time a device is
deployed.

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AIRSCOUT MOBILE APPLICATION MANAGEMENT
The AirScout mobile application running on an Android or Apple device may be updated
using either the Google’s Play Store or Apple’s App Store. Updates provide the user with
new features and improvements. Refer to Apple and Google for installing and updating
applications.
AIRSCOUT CLOUD SERVICE MANAGEMENT
The AirScout solution works with Greenlee’s Cloud Service, providing an automated,
secure environment that links all of your AirScout test equipment results together,
centralizing captured data across your organization. AirScout results are automatically sent
to Greenlee’s Cloud Service or a coordinated independent cloud service when a Wi-Fi or
Cellular connection from the tablet to the internet is available.
Prior to testing, contact Greenlee Communications at 800-642-2155 for technical
assistance establishing cloud services for your AirScout.

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TESTING
AirScout provides a rapid and largely automated means of surveying an entire home or
small business for effective Wi-Fi service. AirScout works in parallel with your existing
workflow as much as possible. Once the test has been set up and started, you can get on
with other preparatory tasks while AirScout surveys the premises automatically. During
the testing phase AirScout optimizes settings and location of the customer’s premises
equipment, identifies and helps resolve issues affecting network performance (such as
signal quality, congestion and interference) and validates services (such as streaming
video, streaming audio, gaming and more).
Testing Step 1 – Entering Order Details and Customer Information
Prior to testing it is important to accurately enter the work order details and customer
information in order to associate results with the correct job order and customer for later
recall.
1. Enter the work order number, which is used by AirScout to recall results at a later time.
2. Enter the service level agreement (SLA) downstream, which is used by AirScout to
validate that Wi-Fi consumed bandwidth will not exceed the incoming bandwidth.
3. Enter the service level agreement (SLA) upstream, which can be used to validate that
Wi-Fi upstream bandwidth will not exceed the outgoing bandwidth.
4. Enter the access point type.
5. Enter the customer’s information, which is used by AirScout to associate the address
with the work order and may be used to recall results at a later time.

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Testing with Customer Premises Equipment (CPE)
AirScout is capable of connecting to and testing using the customer’s premises equipment
(CPE) such as a Wi-Fi enabled gateway or access point. Testing using the CPE adds an
additional level of confidence to results. It is recommended to test using AirScout only or
using AirScout and the customer’s equipment.
1. Select the desired testing mode and press Continue.
2. If “Scan with customer gateway only” or “Scan with AirScout and customer gateway”
mode is chosen, it is necessary to connect AirScout to the customer’s premises
equipment and provide the SSID and Password for the CPE. For security reasons
AirScout will not record or save entered SSID or Passwords.
Note: Refer to section “Connecting AirScout to a Customer’s Premises Equipment
(CPE)” for directions.
3. After providing the SSID and Password, press Continue.

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Testing Step 2 – Floor Plans
AirScout provides the user a selection of simple floor plans for deploying devices in the
premises.
1. Select a floor type by pressing one of the floor types on the left side.
2. Press Rotate 90° to orient the floor as desired.
3. Press USE FLOOR PLAN to select.
4. Each time a floor is added, a default name is provided; if desired, the floor can be
renamed.