GRG Banking DT-7000K20-501 User manual

DT-7000K20-501 ATM User Manual
Confidential material of GRG, No disclosure to unauthorized Party I

DT-7000K20-501 ATM User Manual
Confidential material of GRG, No disclosure to unauthorized Party I
Statements
The product described in this manual is a licensed product of GRG Banking Equipment Co., Ltd.
This product conforms to the national standard Information Technology—General Specification for
Automated Teller Machine—Part 1: Device (GB/T 18789.1-2013).
This equipment has been tested and found to comply with the limits for a Class A digital device,
operation of this equipment in a residential area is likely to cause harmful interference in which
case the user will be required to correct the interference at his own expense.
To assure the safe operation of this product, carefully read the notes provided throughout the
manual as well as the contents of the manual.
Changes or modifications not expressly approved by GRG Banking could void the user's authority
to operate the equipment.
GRG Banking is not responsible for unauthorized modifications of the equipment or changes or
attachment of connecting cables or equipment which could void the user's authority to operate the
equipment. Such resulting problem will be the responsibility of the user.
GRG Banking reserves the right to change the contents of this manual without prior notice. Please
contact us for the latest product information.
Operation procedures remain the same, even if the illustrations and photographs do not agree with
entity.
All rights reserved-06/2017

DT-7000K20-501 ATM User Manual
Confidential material of GRG, No disclosure to unauthorized Party I
Federal Communication Commission (FCC) Radio
Frequency Interference Statements
This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which
case the user will be required to correct the interference at his or her own expense.
Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including interference that may cause
undesired operation.
Canadian Class A Device Declaration
This equipment complies with Canadian ICES-003 limits for a Class Adigital device.
CE Compliance
This equipment complies with European 2014/35/EU and 2014/30/EU directive.

DT-7000K20-501 ATM User Manual
Confidential material of GRG, No disclosure to unauthorized Party I
Revision Record
Date
Page
Description
Jun. 2017
All
New publication;

DT-7000K20-501 ATM User Manual
Confidential material of GRG, No disclosure to unauthorized Party I
Notes on Safety
To ensure the safe operation of the VTM, please carefully read the notes on safety provided below
as well as the contents of this manual. GRG Banking will not bear any responsibilities for the
damage or injuries arising from the use of the VTM that is not in accordance with the notes and the
contents provided below.
Remove all the foreign articles inside before switching the power on,
and note if the ambient environment conforms to relevant
requirements.
AC 220V/110V voltage inside. Maintenance and repairs should only
be performed by GRG recognized professional service engineers
under power-off condition.
The equipment has large-scale integrated circuits inside that are
highly sensitive to the static electricity. Don't remove the metal shield
for these circuit boards unless in an anti-static environment
confirmed by GRG.
High voltage power supply. Be careful of electric shock.
If one of the following phenomena occurs, please immediately stop operating the VTM.
1. The VTM produces smoke, strange smell, or unusual noises;
2. Electric leakage occurs;
3. Water enters the VTM (Water leakage occurs on top of the VTM or the VTM is submerged
by water);
4. Unstable power supply, voltage dip, or short interrupt occurs;
5. Cards are captured by the VTM frequently;
6. The VTM is not used for a long period (more than three months) after installation;
7. A contrived damage to the VTM;
8. The VTM is placed in an environment of lampblack, steam, high humidity or heavy dust;
9. The indoor operation temperature is too high (above 40℃) or too low (under 0℃);
When the phenomena described in clause 1, 2, 3, 5, 7 occur, call for a GRG Banking service
engineer to the site immediately for examination; when the phenomenon described in clause 6
occurs, the service engineer will decide the further usage of the VTM.

DT-7000K20-501 ATM User Manual
Confidential material of GRG, No disclosure to unauthorized Party II
Preface
Thank you for choosing the products of GRG Banking Equipment Co., Ltd, in order to assure the
safe operation of this product, please read the manual for this product carefully.
This manual is intended to give a general guide for the users, and provide the configuration
available of the K20-501, the hardware, site specification, operational environment, daily operation
of the equipment, consumables specification, and service contact etc.
Note: Some contents may be different from the manual as a result of the update of the product or
modification of design, please refer to revision record.

DT-7000K20-501 ATM User Manual
III
Table of Contents
Statements.................................................................................................................................................I
Revision Record........................................................................................................................................I
Notes on Safety .........................................................................................................................................I
Preface..................................................................................................................................................... II
Chapter 1 General Description .............................................................................................................. 1
1. What is the DT-7000K20-501?.............................................................................................. 1
2. What Services can the DT-7000K20-501 Offer?................................................................... 1
3. K20-501 Appearance Overview ............................................................................................ 2
Chapter 2 Hardware............................................................................................................................... 5
1. BA-08C note receiver (serial number version)...................................................................... 5
2. Keypad................................................................................................................................... 5
3. Industrial PC.......................................................................................................................... 6
4. Card Reader........................................................................................................................... 6
5. Thermal Receipt Printer......................................................................................................... 6
6. Bar Code Scanner.................................................................................................................. 7
7. 19-inch 10-contact touch screen with privacy filter .............................................................. 7
8. DVR Monitor System............................................................................................................ 7
9. Privacy Filter ......................................................................................................................... 7
Chapter 3 Environmental Requirements .............................................................................................. 8
1. Operating Environment ......................................................................................................... 8
1.1. Normal operating range (indoor)................................................................................ 8
1.2. Shipping temperature range........................................................................................ 8
1.3. Storage temperature range.......................................................................................... 8
2. Input Voltage Requirements................................................................................................... 8
3. Grounding Resistance Requirements..................................................................................... 8
4. Noise Output.......................................................................................................................... 8
5. Power Consumption .............................................................................................................. 9
6. Electromagnetic Compatibility (EMC).................................................................................. 9
7. Floor Loading........................................................................................................................ 9
Chapter 4 Installation Site Specifications ........................................................................................... 10
1. Packaging Dimensions ........................................................................................................ 10
2. Dimensions of K20-501........................................................................................................11
3. Locations of Elements on the Fascia ................................................................................... 12
4. Minimum Installation and Service Area.............................................................................. 13

DT-7000K20-501 ATM User Manual
IV
Chapter 5 Installing the ATM .............................................................................................................. 14
1. Selection of Installation Site................................................................................................ 14
2. Unpacking............................................................................................................................ 14
3. Checking and CountingAllArticles.................................................................................... 15
4. Securing the Machine to the Floor....................................................................................... 15
5. Cable Connection ................................................................................................................ 15
Chapter 6 Getting Started .................................................................................................................... 17
1. How to Switch the Machine Power on................................................................................ 17
2. How to Switch the Machine Power off................................................................................ 18
3. How to Switch Operation Mode.......................................................................................... 19
3.1. How to Enter Maintenance Mode from Normal Mode............................................. 19
3.2. How to Enter Normal Mode from Maintenance Mode............................................. 19
4. How toAdjust the Multimedia Voice Volume..................................................................... 20
4.1. Via Diagnostic Mode................................................................................................ 20
4.2. Adjustment byAAP-004 DC power amplifier.......................................................... 20
5. How to Reset the Machine by Hardware............................................................................. 20
Chapter 7 BA-08C note receiver (serial number version) ................................................................. 22
1. Module composition............................................................................................................ 22
2. Application method ............................................................................................................. 23
2.1. Indicator status description....................................................................................... 23
2.2. How to deposit and withdraw notes and the types of undefined and unfit notes...... 24
2.3 Management of cassette............................................................................................. 26
2.4 Upper module management....................................................................................... 27
3. How to Clear Note Jamming ............................................................................................... 29
3.1. Clean note jamming in upper module....................................................................... 29
3.2 Clean note jamming in cassette transport.................................................................. 29
3.3 Clear the note jamming in cassette transport............................................................. 30
Chapter 8 Receipt Printer .................................................................................................................... 32
1. How to replenish the Receipt Paper..................................................................................... 32
1.1. Removing the Remaining Paper............................................................................... 32
1.2. Installing the new paper roll ..................................................................................... 33
2. How to Clear the Jams (at Print Head)................................................................................ 34
How to Clear the Jams (at Print Head).................................................................................... 34
How to Clear the Jams (at Print Head).................................................................................... 34
Chapter 9 Consumables Specifications ............................................................................................... 35
1. Paper Specifications for the Thermal Receipt Paper ........................................................... 35
Chapter 10 How to open and close the safe door................................................................................ 36

DT-7000K20-501 ATM User Manual
V
1. How to open and close the safe door with mechanical combination lock........................... 36
1.1. The types of mechanical combination lock .............................................................. 36
1.2. How to open and close the safe door with mechanical combination lock 1............. 37
1.3. How to change the password.................................................................................... 39
2. How to open and close the safe door with electronic combination lock.............................. 41
2.1. The types of electronic combination lock................................................................. 41
2.2. How to operate the safe door with LG electronic combination lock ........................ 41
2.3. How to change the password.................................................................................... 42
2.4. How to operate the safe door with NLelectronic combination lock ........................ 44
Chapter 11 Maintenance ...................................................................................................................... 49
1. The Requirements to Maintenance Your Machine............................................................... 49
1.1. Daily Maintenance.................................................................................................... 49
1.2. Weekly Maintenance................................................................................................. 49
1.3. Monthly Maintenance............................................................................................... 49
2. Cleaning Kit......................................................................................................................... 49
3. Weekly Maintenance ........................................................................................................... 49
3.1. Weekly Maintenance Procedures.............................................................................. 49
3.2. How to Clear the Fascia and Exterior Panels............................................................ 49
3.3. Procedures for cleaning:........................................................................................... 49
3.4. How to Clear the Head of Card Reader.................................................................... 50
4. Monthly Maintenance.......................................................................................................... 50
4.1. Monthly Maintenance Procedures............................................................................ 50
4.1.1. Clean the interior of the machine........................................................................... 50
4.1.2. Cleaning articles include: ...................................................................................... 50
4.2. Procedures for cleaning:........................................................................................... 50
5. Printer Media Storage.......................................................................................................... 51
Appendix A Securing the ATM to the floor......................................................................................... 52
1. Floor requirements............................................................................................................... 52
2. Fixing component specifications......................................................................................... 52
3. Tools.................................................................................................................................... 52
4. Anchor hole position ........................................................................................................... 53
5. Drill anchor hole on the floor .............................................................................................. 53
6. Securing the ATM by anchor bolts ...................................................................................... 56
Appendix B Screwing the ground feet into the safe............................................................................ 59
1. Screw the ground feet into the safe by ratchet wrench........................................................ 59
2. Screw the ground feet into the safe by adjustable wrench................................................... 59
3. The status when the ground feet are screwed into the safe.................................................. 60
Appendix C User Feedback Form........................................................................................................ 61

DT-7000K20-501 ATM User Manual
Confidential material of GRG, No disclosure to unauthorized Party 1
Chapter 1 General Description
1. What is the DT-7000K20-501?
DT-7000K20 is a multi-function lobby kiosk. Characterized by ingenious and flexible, safe and
reliable, easy to maintain, DT-7000 K20-501 is very suitable for banks, self-services, toll stations,
airports and etc., and provides24-hour self-services to the public, such as transaction enquiry,
payment, and receipt print etc. DT-7000K20 -501contains hardware, software and internet support.
2. What Services can the DT-7000K20-501 Offer?
DT-7000 K20-501 provides the following services:
Enquiry
Pin Change
Transfer
Voice Prompt
Single Note Deposit (optional)
Receipt Print (optional)
Bar Code Scanning (optional)
Fingerprint scanning (optional)

DT-7000K20-501 ATM User Manual
Confidential material of GRG, No disclosure to unauthorized Party 2
3. K20-501 Appearance Overview
Note: K20-501 can realize the following configurations. The actual configurations of the kiosk
which you bought may not totally the same as the followings.
1
Awareness mirror
8
Lower door lock
2
Speaker
9
Monitor camera
3
Camera (for face)
10
Receipt issue slot
4
Touch screen
11
Card entry slot
5
Contactless facia
12
EPP keypad
6
Note input slot
13
Fingerprint scanner (optional)
7
Barcode scanning slot

DT-7000K20-501 ATM User Manual
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1
Fascia
6
Industrial PC
2
Receipt printer
7
Power box
3
Card reader
8
External power box (including switch)
4
DVR
9
UPS
5
Lower door
10
UL safe

DT-7000K20-501 ATM User Manual
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1
EPP keypad
3
Piezoelectric alarm
2
BA-08C note receiver (serial number
version) (2000 notes)

DT-7000K20-501 ATM User Manual
Confidential material of GRG, No disclosure to unauthorized Party 5
Chapter 2 Hardware
This chapter will describe the hardware modules configured for the K20 in detail.
1. BA-08C note receiver (serial number version)
The BA-08C note receiver (serial number version) is a cash-in module for banks and other
financial systems, as well as retail, transportation, games, recharge and other areas.
Key specifications:
Feeding direction:
Longitudinal
Transmission speed:
0.5m/s
Processing speed:
Less than 3 s/note
Cassette capacity:
2000 notes
Escrow capacity:
1 note
Number of cassettes:
1
Acceptable note size:
Length: 120~168mm
Width: 60~85mm
2. Keypad
The keypad is the main means for interaction between users and the machine.
Legal users can complete transaction provided by the machine by inputting PIN, account,
transaction type and other required information via keypad.
Keyboard matrix: One set of 4x4 numeric keypad (EPP), and two sets of 1x4 function keypads.
Encryption algorithm: DES, 3DES, RSA, SM3, SM3, SM4 and international-used PIN Block
standard.
Key download mode: following dual control-spilt knowledge rules, supporting local keypad input
or remote key loading. MK/SK and TR-31 key management system is adopted.
Technical specifications:
Processing speed:
3DES: < 5us
RSA:
< 5ms ( module length:1024 bits; exponent=216+1)
< 100ms ( module length:4096 bits; exponent=216+1)
< 3s (module length:1024 bits; exponent length:1024 bits)
Security standard: PCI 4.0 standard, APCA standard, Unionpay standard, state
encryption standards
PIN encryption standard: ISO9564,ANSIX9.8,ECI, VISA, IBM3264,Diebold, etc.

DT-7000K20-501 ATM User Manual
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3. Industrial PC
The industrial PC is the core control device in the machine, which can be flexibly expanded and
improved.
Technical specifications:
Pentium4 3.0G CPU
4G, DDR3,
64GB SSD
No optical driver
Two 1000MB self-adaptive dual NIC, supporting TCP/IP protocol
Integrated sound card
Supporting headphone, speaker output
4. Card Reader
User can begin transaction by inserting a magnetic card (or smart card) into the card reader.
The card can be used for security, for identifying users, or for permitting access to restricted
services, etc. The application software will use the information on the card for transaction.
K20-501 adopts motorized card reader.
The functions of the card reader are as follows:
Conformable to EMV standard, can read/write the IC card conformable to
ISO7816 or compatible standard; can read magnetic cards conformable to
ISO7810 and 7811 standards;
With a shutter to detect the magnetic card entry;
Support backend card retention and forefront vibration-mode card entry;
Retract the card if it is not taken within an interval time;
Reject the card to the take-out position if the power fails;
Electromagnetic interference anti-skimming protection for card entry slot
(optional);
5. Thermal Receipt Printer
Using the receipt printer, the machine can provide the users with a printed record of current
transaction or enquiry detail, which is useful for future reference.
Technical specifications:
Printing method:
thermal line printing
Printing speed:
150mm/second
Maximum paper width:
80+0/-1mm (see printer paper description)
Characters:
In support of text and bitmap printing

DT-7000K20-501 ATM User Manual
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6. Bar Code Scanner
Technical specifications:
Resolution:
640*480
Scanning Speed:
30 frame/s
Kinds of barcodes:
CODE39, CODE128, etc.
View:
Horizontal: 37.8, vertical: 28.8
7. 19-inch 10-contact touch screen with privacy filter
Technical specifications:
Display:
Integrated touch screen and LCD, supporting optional
privacy function
Time:
Display response time ≤5ms; touch response time
≤10ms
Resolution:
1280×1024 dpi
Scale:
5:4
8. DVR Monitor System
The Digital Video Recorder (DVR) system provides real-time monitoring and recording for daily
transactions on the machine, and alarms on unexpected illicit events. The image information saved
in the hard disk will be used as powerful evidence for future account dissensions and financial
crimes.
9. Privacy Filter
Privacy filter is added on the screen to limit the user monitor’s viewable angle, which helps to
protect user’s privacy.

DT-7000K20-501 ATM User Manual
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Chapter 3 Environmental Requirements
1. Operating Environment
The ATM is designed to operate in an environment within the following limits:
1.1. Normal operating range (indoor)
Temperature: 0℃ to 40℃
Temperature change rate: ≤10℃ per hour
Relative humidity: 20%～95% (40℃, non-condensing)
Relative humidity change rate: ≤10℃ per hour
1.2. Shipping temperature range
Temperature: -40℃ to 60℃
Temperature change rate: ≤10℃ per hour
Relative humidity: 20%～95% (40℃, non-condensing)
1.3. Storage temperature range
Leave the machine in its original packing material until required for use. The storage time should
not be more than three months. The machine should be stored in an environment that conforms to
the following specification:
Temperature: 0°C to 40°C
Relative humidity: 20% to 95% (40°C, non-condensing)
Temperature change rate: ≤15°C per hour
Note:
Leave the machine in its original packing material in an environment of constant
temperature and low humidity until required for use.
Immediately install it as soon as you unpack the machine.
2. Input Voltage Requirements
The machine can operate in the following input voltages (unidirectionalAC):
100-120V~, 60Hz
220-240V~, 50Hz
3. Grounding Resistance Requirements
The equipment requires a fixed and well-grounded power outlet.
4. Noise Output

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Sound power: ≤ 55dB(A) (idle),
≤ 60dB(A) (operating)
5. Power Consumption
Stand-by
Transaction
Average
330W
380W
Note:
The data above is based on the machine with standard configuration;
The power consumption will vary with different configurations.
6. Electromagnetic Compatibility (EMC)
The kiosk conforms to following directives and standards.
EMC:
2004/108/EC
EMI:
EN55022: 2006 ClassA
EN61000-3-2: 2006
EN61000-3-3: 1995 ＋A1: 2001＋A2: 2005
FCC CFR 47 Part 15 B Class A
ICES-003
GB 9254-2008
GB 17625.1-2003
GB 17625.2-1999
EMS:
EN55024:1998＋A1: 2000＋A2: 2003
GB/T 17618-1998
7. Floor Loading
The machine must be installed on a solid and level ground capable of supporting the machine’s
maximum weight.
To prevent the ground from sinking after installing the equipment, it is necessary to consider the
mechanical vibration that the machine operates to produce. (If the equipment is installed on the
floor, place it as close as possible to the pillar and crossbeam.)
Net weight for K20-501: 280kg (617.3lb)

DT-7000K20-501 ATM User Manual
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Chapter 4 Installation Site Specifications
1. Packaging Dimensions
Make sure the doorway and porch leading to the installation site are wide enough to pass, if not,
unpack the machine at a capacious location, and then transport it to the installation site.
K20 package dimensions:
Height: 1910mm (75.2in.) *Width: 775mm (30.5n.) *Thickness: 1112mm (43.8in.)
Net weight: 280kg (617.3lb)
Rough weight: 307.5kg (677.9lb)
Note:
(a) Rough weight refers to the weight of the ATM with standard configuration and the
container, the base and other packages. More modules are configured, heavier the ATM
will be.
(b) Rough weight deviation : ±3%

DT-7000K20-501 ATM User Manual
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2. Dimensions of K20-501
Dimensions of K20-501:
Height: 1672mm (65.8in.) (without the height of foot bolts which is 0-90mm)
Width: 500mm (19.7in.)
Thickness: 560mm (22.0in.)