GRG Banking DT-7000K20-501 User manual

DT-7000K20-501 ATM User Manual
Confidential material of GRG, No disclosure to unauthorized Party I

DT-7000K20-501 ATM User Manual
Confidential material of GRG, No disclosure to unauthorized Party I
Statements
The product described in this manual is a licensed product of GRG Banking Equipment Co., Ltd.
This product conforms to the national standard Information Technology—General Specification for
Automated Teller Machine—Part 1: Device (GB/T 18789.1-2013).
This equipment has been tested and found to comply with the limits for a Class A digital device,
operation of this equipment in a residential area is likely to cause harmful interference in which
case the user will be required to correct the interference at his own expense.
To assure the safe operation of this product, carefully read the notes provided throughout the
manual as well as the contents of the manual.
Changes or modifications not expressly approved by GRG Banking could void the user's authority
to operate the equipment.
GRG Banking is not responsible for unauthorized modifications of the equipment or changes or
attachment of connecting cables or equipment which could void the user's authority to operate the
equipment. Such resulting problem will be the responsibility of the user.
GRG Banking reserves the right to change the contents of this manual without prior notice. Please
contact us for the latest product information.
Operation procedures remain the same, even if the illustrations and photographs do not agree with
entity.
All rights reserved-06/2017

DT-7000K20-501 ATM User Manual
Confidential material of GRG, No disclosure to unauthorized Party I
Federal Communication Commission (FCC) Radio
Frequency Interference Statements
This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which
case the user will be required to correct the interference at his or her own expense.
Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including interference that may cause
undesired operation.
Canadian Class A Device Declaration
This equipment complies with Canadian ICES-003 limits for a Class Adigital device.
CE Compliance
This equipment complies with European 2014/35/EU and 2014/30/EU directive.

DT-7000K20-501 ATM User Manual
Confidential material of GRG, No disclosure to unauthorized Party I
Revision Record
Date
Page
Description
Jun. 2017
All
New publication;

DT-7000K20-501 ATM User Manual
Confidential material of GRG, No disclosure to unauthorized Party I
Notes on Safety
To ensure the safe operation of the VTM, please carefully read the notes on safety provided below
as well as the contents of this manual. GRG Banking will not bear any responsibilities for the
damage or injuries arising from the use of the VTM that is not in accordance with the notes and the
contents provided below.
Remove all the foreign articles inside before switching the power on,
and note if the ambient environment conforms to relevant
requirements.
AC 220V/110V voltage inside. Maintenance and repairs should only
be performed by GRG recognized professional service engineers
under power-off condition.
The equipment has large-scale integrated circuits inside that are
highly sensitive to the static electricity. Don't remove the metal shield
for these circuit boards unless in an anti-static environment
confirmed by GRG.
High voltage power supply. Be careful of electric shock.
If one of the following phenomena occurs, please immediately stop operating the VTM.
1. The VTM produces smoke, strange smell, or unusual noises;
2. Electric leakage occurs;
3. Water enters the VTM (Water leakage occurs on top of the VTM or the VTM is submerged
by water);
4. Unstable power supply, voltage dip, or short interrupt occurs;
5. Cards are captured by the VTM frequently;
6. The VTM is not used for a long period (more than three months) after installation;
7. A contrived damage to the VTM;
8. The VTM is placed in an environment of lampblack, steam, high humidity or heavy dust;
9. The indoor operation temperature is too high (above 40℃) or too low (under 0℃);
When the phenomena described in clause 1, 2, 3, 5, 7 occur, call for a GRG Banking service
engineer to the site immediately for examination; when the phenomenon described in clause 6
occurs, the service engineer will decide the further usage of the VTM.

DT-7000K20-501 ATM User Manual
Confidential material of GRG, No disclosure to unauthorized Party II
Preface
Thank you for choosing the products of GRG Banking Equipment Co., Ltd, in order to assure the
safe operation of this product, please read the manual for this product carefully.
This manual is intended to give a general guide for the users, and provide the configuration
available of the K20-501, the hardware, site specification, operational environment, daily operation
of the equipment, consumables specification, and service contact etc.
Note: Some contents may be different from the manual as a result of the update of the product or
modification of design, please refer to revision record.

DT-7000K20-501 ATM User Manual
III
Table of Contents
Statements.................................................................................................................................................I
Revision Record........................................................................................................................................I
Notes on Safety .........................................................................................................................................I
Preface..................................................................................................................................................... II
Chapter 1 General Description .............................................................................................................. 1
1. What is the DT-7000K20-501?.............................................................................................. 1
2. What Services can the DT-7000K20-501 Offer?................................................................... 1
3. K20-501 Appearance Overview ............................................................................................ 2
Chapter 2 Hardware............................................................................................................................... 5
1. BA-08C note receiver (serial number version)...................................................................... 5
2. Keypad................................................................................................................................... 5
3. Industrial PC.......................................................................................................................... 6
4. Card Reader........................................................................................................................... 6
5. Thermal Receipt Printer......................................................................................................... 6
6. Bar Code Scanner.................................................................................................................. 7
7. 19-inch 10-contact touch screen with privacy filter .............................................................. 7
8. DVR Monitor System............................................................................................................ 7
9. Privacy Filter ......................................................................................................................... 7
Chapter 3 Environmental Requirements .............................................................................................. 8
1. Operating Environment ......................................................................................................... 8
1.1. Normal operating range (indoor)................................................................................ 8
1.2. Shipping temperature range........................................................................................ 8
1.3. Storage temperature range.......................................................................................... 8
2. Input Voltage Requirements................................................................................................... 8
3. Grounding Resistance Requirements..................................................................................... 8
4. Noise Output.......................................................................................................................... 8
5. Power Consumption .............................................................................................................. 9
6. Electromagnetic Compatibility (EMC).................................................................................. 9
7. Floor Loading........................................................................................................................ 9
Chapter 4 Installation Site Specifications ........................................................................................... 10
1. Packaging Dimensions ........................................................................................................ 10
2. Dimensions of K20-501........................................................................................................11
3. Locations of Elements on the Fascia ................................................................................... 12
4. Minimum Installation and Service Area.............................................................................. 13

DT-7000K20-501 ATM User Manual
IV
Chapter 5 Installing the ATM .............................................................................................................. 14
1. Selection of Installation Site................................................................................................ 14
2. Unpacking............................................................................................................................ 14
3. Checking and CountingAllArticles.................................................................................... 15
4. Securing the Machine to the Floor....................................................................................... 15
5. Cable Connection ................................................................................................................ 15
Chapter 6 Getting Started .................................................................................................................... 17
1. How to Switch the Machine Power on................................................................................ 17
2. How to Switch the Machine Power off................................................................................ 18
3. How to Switch Operation Mode.......................................................................................... 19
3.1. How to Enter Maintenance Mode from Normal Mode............................................. 19
3.2. How to Enter Normal Mode from Maintenance Mode............................................. 19
4. How toAdjust the Multimedia Voice Volume..................................................................... 20
4.1. Via Diagnostic Mode................................................................................................ 20
4.2. Adjustment byAAP-004 DC power amplifier.......................................................... 20
5. How to Reset the Machine by Hardware............................................................................. 20
Chapter 7 BA-08C note receiver (serial number version) ................................................................. 22
1. Module composition............................................................................................................ 22
2. Application method ............................................................................................................. 23
2.1. Indicator status description....................................................................................... 23
2.2. How to deposit and withdraw notes and the types of undefined and unfit notes...... 24
2.3 Management of cassette............................................................................................. 26
2.4 Upper module management....................................................................................... 27
3. How to Clear Note Jamming ............................................................................................... 29
3.1. Clean note jamming in upper module....................................................................... 29
3.2 Clean note jamming in cassette transport.................................................................. 29
3.3 Clear the note jamming in cassette transport............................................................. 30
Chapter 8 Receipt Printer .................................................................................................................... 32
1. How to replenish the Receipt Paper..................................................................................... 32
1.1. Removing the Remaining Paper............................................................................... 32
1.2. Installing the new paper roll ..................................................................................... 33
2. How to Clear the Jams (at Print Head)................................................................................ 34
How to Clear the Jams (at Print Head).................................................................................... 34
How to Clear the Jams (at Print Head).................................................................................... 34
Chapter 9 Consumables Specifications ............................................................................................... 35
1. Paper Specifications for the Thermal Receipt Paper ........................................................... 35
Chapter 10 How to open and close the safe door................................................................................ 36

DT-7000K20-501 ATM User Manual
V
1. How to open and close the safe door with mechanical combination lock........................... 36
1.1. The types of mechanical combination lock .............................................................. 36
1.2. How to open and close the safe door with mechanical combination lock 1............. 37
1.3. How to change the password.................................................................................... 39
2. How to open and close the safe door with electronic combination lock.............................. 41
2.1. The types of electronic combination lock................................................................. 41
2.2. How to operate the safe door with LG electronic combination lock ........................ 41
2.3. How to change the password.................................................................................... 42
2.4. How to operate the safe door with NLelectronic combination lock ........................ 44
Chapter 11 Maintenance ...................................................................................................................... 49
1. The Requirements to Maintenance Your Machine............................................................... 49
1.1. Daily Maintenance.................................................................................................... 49
1.2. Weekly Maintenance................................................................................................. 49
1.3. Monthly Maintenance............................................................................................... 49
2. Cleaning Kit......................................................................................................................... 49
3. Weekly Maintenance ........................................................................................................... 49
3.1. Weekly Maintenance Procedures.............................................................................. 49
3.2. How to Clear the Fascia and Exterior Panels............................................................ 49
3.3. Procedures for cleaning:........................................................................................... 49
3.4. How to Clear the Head of Card Reader.................................................................... 50
4. Monthly Maintenance.......................................................................................................... 50
4.1. Monthly Maintenance Procedures............................................................................ 50
4.1.1. Clean the interior of the machine........................................................................... 50
4.1.2. Cleaning articles include: ...................................................................................... 50
4.2. Procedures for cleaning:........................................................................................... 50
5. Printer Media Storage.......................................................................................................... 51
Appendix A Securing the ATM to the floor......................................................................................... 52
1. Floor requirements............................................................................................................... 52
2. Fixing component specifications......................................................................................... 52
3. Tools.................................................................................................................................... 52
4. Anchor hole position ........................................................................................................... 53
5. Drill anchor hole on the floor .............................................................................................. 53
6. Securing the ATM by anchor bolts ...................................................................................... 56
Appendix B Screwing the ground feet into the safe............................................................................ 59
1. Screw the ground feet into the safe by ratchet wrench........................................................ 59
2. Screw the ground feet into the safe by adjustable wrench................................................... 59
3. The status when the ground feet are screwed into the safe.................................................. 60
Appendix C User Feedback Form........................................................................................................ 61

DT-7000K20-501 ATM User Manual
Confidential material of GRG, No disclosure to unauthorized Party 1
Chapter 1 General Description
1. What is the DT-7000K20-501?
DT-7000K20 is a multi-function lobby kiosk. Characterized by ingenious and flexible, safe and
reliable, easy to maintain, DT-7000 K20-501 is very suitable for banks, self-services, toll stations,
airports and etc., and provides24-hour self-services to the public, such as transaction enquiry,
payment, and receipt print etc. DT-7000K20 -501contains hardware, software and internet support.
2. What Services can the DT-7000K20-501 Offer?
DT-7000 K20-501 provides the following services:
Enquiry
Pin Change
Transfer
Voice Prompt
Single Note Deposit (optional)
Receipt Print (optional)
Bar Code Scanning (optional)
Fingerprint scanning (optional)