HYOSUNG NH-2700CE User manual

NH-2700CE
Operator Manual
Copyrightⓒ2011 Nautilus Hyosung Inc. All right reserved

NH-2700CE
Revision Record
Date Page Version Description of Change
February 2011 All 1.0 New Publication
March 2011 Chapter2. 1.1 Added Caution in the Chapter 2.
April 2011 Chapter 5, 7 1.2 Updated Chapter 5, 7.

NH-2700CE
Table of Contents
1. Introduction
1.1 About NH-2700CE ·································································································1-2
1.2 Basic Features ·······································································································1-2
1.3 What is in this Manual ···························································································1-4
1.4 Terminologies ·········································································································1-4
1.5 Abbreviations of ATM ····························································································1-4
2. Precautions for Safety
2.1 Overview ·················································································································2-2
2.2 Description of Precaution Symbols ·····································································2-3
3. Hardware Specifications
3.1 Dimensions ············································································································3-2
3.2 Fascia Features ······································································································3-3
3.3 Devices of NH-2700CE ···························································································3-5
3.4 Operating Environment ····················································································3-8
4. Operating Instructions
4.1 Opening and Closing the Door ·············································································4-2
4.2 Cash Dispenser ···········································································4-18
4.3 Receipt Printer ···········································································4-28
5. Operator Functions
5.1 Basic System Operation ····················································································5-2
5.2 Supervisor Menu ··················································································5-19
5.3 Settlement ··················································································5-23
5.4 Journal ··················································································5-25
5.5 Report ··················································································5-28
5.6 Diagnostics ··················································································5-37
5.7 Customer Setup ··················································································5-49
5.8 System Setup ··················································································5-94
5.9 Host Setup ················································································5-108

NH-2700CE
5.10 Transaction Setup ················································································5-139
5.11 Site Map ················································································5-142
5.12 Quick Replenish ················································································5-142
5.13 Quick Configuration ················································································5-145
6. Installation
6.1 Installation Information ···············································································6-2
6.2 System Installation ································································································6-3
6.3 Hardware Installation ·····························································································6-8
7. Appendix
7.1 Error Code Table ····················································································7-2
7.2 Installation Guide ························································································7-30
7.3 Transaction Screen Flow ··················································································7-41
7.4 Supported USB Memory and HUB ·······································································7-53
7.5 Advertisement Image Update Guide······································································7-55
7.6 Background Image Update Guide ········································································7-69
7.7 Weather Service Guide ······················································································7-77

NH-2700CE 1. Introduction
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Chapter 1. Introduction

NH-2700CE 1. Introduction
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1. Introduction
1.1 About the NH-2700CE
NH-2700CE is designed to meet the everyday demands of immediate cash needs for individuals with
a compact size to fit in virtually any place. This Automated Teller Machine (ATM) is connected to a
network processor to verify accounts and any other inquires through the insertion of a customer’s card.
NH-2700CE is easy to use, easy to service and able to support customer’s needs.
1.2 Basic Features
Important features of the model NH-2700CE is highlighted in the following list:
Main Controller
CPU S5PC100 834MHz (ARM Cortex-A8)
SDRAM 256MB
Flash Memory 256MB
Memory
NV-RAM N/A
Operating System WinCE 6.0
Serial Ports 8 Ports
Communication MODEM & TCP/IP Selectable
Customer Display
Type 10.2” Wide TFT LCD 1024*600
Display Brightness 200 cd/m² (LED BU)
Privacy Filter N/A
Guide Light Flicker LED SPR/CDU/MCU/EPP
Customer Input Method
Pin Pad EPP-7000M (PCI 2.0 Compliant /
APCA)
Function Key 4 x 2 NDC Compatible
Cash Dispenser
Number of cassettes 2 cassette 3cassette Option
Denomination AU $ 20, 50 AU $ 20,50,100 Option
Maximum Dispense 40 Notes / Transaction
Cassette Capacity 2,000 Notes Capacity Based on new notes of
US dollars

NH-2700CE 1. Introduction
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Reject Type Note by Note Reject (200 bills Max)
Card Reader
Type DIP Type
Magnetic Stripe ISO 1,2,3 Read
IC card Support Support
Receipt Printer
Printing Type Thermal Line Printing
Printing Speed / Width 100mm/sec, 80mm Max
Paper Setting Method Semi-Automatic
Black Mark Paper Support Support
Type Thermal Roll Paper
Width Max. 80mm
Paper
Specification Outer Diameter Max. 180Φ
Journal Printer
Journal Printer Electronic Journal
Safety
Safety UL Business-Hour Safety
Locking device Electronic Lock
Alarm/Security
Alarm Box Option
Proximity Sensor Option
Camera
CCD Camera Option
(/W SD Card)
Anti-Skimming Device IR detect Sensor Option
Additional Function
Audio guidance Support
ADA Audio guidance Support

NH-2700CE 1. Introduction
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1.3 What is in this manual
This NH-2700CE Automated Teller Machine Manual contains all information needed for normal
operational use.
This manual contains Unit Specifications, ATM Opening & Closing Procedures, Operator Functions,
Customer Transactions, Error Recovery and etc.
Some of the information in this manual may differ according to the network processor to be connected.
1.4 Terminologies
In this manual, the terminology listed below is used as follows:
●Customer cardholder and consumer refer to any person who makes the ATM transaction.
●Device and unit refer to the standard and optional ATM equipment, such as monitors, card readers,
printers, and dispensers.
●Fascia refers to the entire front portion of the unit, including the portion where the customer
transacts business.
●Module refers to a plug-in device that can be serviced or replaced.
●Note(s) and bill(s) refer to the individual documents loaded into and dispensed from the dispenser.
●Operator refers to a person who performs daily servicing and maintenance tasks, such as
replenishing supplies and diagnosing certain problems.
●Screen refers to the text appearing on the customer display.
●Servicing and maintenance refer to the operator tasks performed to keep the terminal operational.
1.5 Abbreviations of ATM
NO. Abbreviations Description
1 AD board Analog to Digital conversion board
2 ADA The American Disabilities Act
3 AP Application Program
4 Assy Assembly
5 BATT S/W Battery Switch
6 CAM Camera Unit
7 CDU Cash Dispenser Unit
8 CE Control Electronics
9 Earphone Jack Voice Converter for Visually Disabled Persons (ADA)
10 EMV Europay, Mastercard, Visa

NH-2700CE 1. Introduction
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NO. Abbreviations Description
11 EP Elementary Program
12 EPP Encryption PIN Pad
13 H/W Hardware
14 I/F Interface
15 ISO International Standard Organization
16 ISO 1 IATA(International Air Transaction Association)
17 ISO 2 ABA (American Banks Association)
18 ISO 3 MINTS(Mutual Institutions National Transfer Systems)
19 JPR Journal Printer
20 LCD Liquid Crystal Display
21 MCU Magnetic Card Unit
22 OPL Operation Panel for Customers to Operate
23 OSD board On Screen Display Board
24 P/S Power Supply
25 PIN Personal Identification Number
26 PNC Panel Control Board
27 PTR Printer (mainly Receipt Printer)
28 S/W Switch
29 SIU Sensor and Indications Unit
30 SP Service Provider
31 SPR Slip Printer (Receipt Printer)
32 TTU Text Terminal Unit (OPL or SPL)
33 VFD Vacuum Fluorescent Display

NH-2700CE 2. Precautions for Safety
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Chapter 2. Precautions for Safety

NH-2700CE 2. Precautions for Safety
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2. Precautions for Safety
2.1 Overview
Common Precaution for Safety
Please read the following instructions before operating equipment.
●Operate equipment in the order outlined in this manual.
●Follow precautions indicated in this manual, as well as the equipment itself.
Failure to properly address these precautions may lead to injury or damage to the product.
●Avoid operations not addressed in this manual.
●If you cannot remedy system problems using the methods outlined in this manual, please refer to
contact information listed in the manual.
●Any change or modifications in construction of this device which are not expressly approved by the
party responsible for compliance could void the user’s authority to operate the equipment.
NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case
the user will be required to correct the interference at his own expense.
Precautions outlined this manual provide information on safe and
proper handling of the product. Non-compliance of the precautions
may result in injury or damage to the product.
This precaution symbol with sample term tells you safety warnings
during equipment handlings.

NH-2700CE 2. Precautions for Safety
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2.2 Description of Precaution Symbols
Symbol Description
Electrical Shock
• Do not remove cover. Only a maintenance engineer is allowed to open the cover.
• Do not touch. You may receive electric shock.
• Make sure to turn off the power when servicing the equipment.
High Temperature
• Do not touch the equipment when it is running.
• The equipment can get extremely hot and may cause a burn.
• Make sure to close the cover before running the equipment.
Be Careful when Moving
• The equipment is heavy. Make sure at least 2 people to lift or move the equipment.
• Do not attempt to move the equipment alone. You may be injured by dropping the
heavy equipment.
Fire Hazard
• Place the equipment in an area away from any combustible materials.
• The equipment may catch on fire from overheating or short circuit of the power
supply unit.
Disassembly
• Do not disassemble or modify the equipment unless you are a certified engineer.
• Contact the service center for maintenance, adjustments and repairs.
• Improper disassembly may cause fire or electrical shock.
Fall down
• Do not place the equipment where the floor cannot sustain the weight of the
equipment, or on slanted or unstable surface.
• Equipment may fall down and cause injury or damage.
Unplug the Equipment
• Stop using the equipment immediately if it smokes, emits an unusual smell, makes
abnormal sounds, or if liquids or other foreign materials enter the equipment.
• If the above-mentioned abnormalities occur, immediately turn off the power, unplug
the equipment and contact the service center.
• If you ignore these symptoms, the equipment may catch on fire or cause electric
shock.

NH-2700CE 2. Precautions for Safety
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CAUTION:
1. To reduce the risk of fire, use only No.26 AWG or larger telecommunication list cord.
2. Risk of explosion if battery is replaced by an incorrect type. Disposed of used batteries according to
the instructions.
3. For pluggable equipment, the socket-outlet shall be installed near the equipment an shall be easily
accessible.
4. The equipment is to be secured to the building structure before operation.
5. This equipment shall not be set up to make automatic calls to the telecom ‘111’ emergency service.
6. This equipment is not intended to be connected to a line in parallel with other terminal equipment.
7. This equipment should not be used under any circumstances which may constitute a nuisance to
other telecom customers.
8. Some parameters required for compliance with Telecom’s Telepermit requirements are dependent
on the equipment (PC) associated with this device. The associated equipment shall be set to
operate within the following limits for compliance with Telecom’s Specifications: (a) There shall be
no more than 10 call attempts to the same number within any 30 minute period for any single
manual call initiation, and (b) The equipment shall go on-hook for a period of not less than 30
seconds between the end of one attempt and the beginning of the next attempt.
9. Some parameters required for compliance with Telecom’s Telepermit requirements are dependent
on the equipment (PC) associated with this device. In order to operated within the limits for
compliance with Telecom’s Specifications, the associated equipment shall be set ensure that
automatic calls to different numbers are spaced such that there is no less than 5 seconds between
the end of one call attempt and the beginning of another.

NH-2700CE 3. Hardware Specifications
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Chapter 3. Hardware Specifications

NH-2700CE 3. Hardware Specifications
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3. Hardware Specifications
3.1 Dimensions
Below figures show the overall physical dimensions of NH-2700CE.
NOTE: All the units in the dimension is mm and ( ) is inch scale.

NH-2700CE 3. Hardware Specifications
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3.2 Fascia Features
The fascia provides the interface between the customer and NH-2700CE system. The customer
selects transactions and requests information at the fascia. The followings describe the appearance of
NH-2700CE system and the components available on NH-2700CE system (all devices might not be
included in your ATM).
1 Liquid Crystal Display 4 Function Keys
2 Receipt Printer Slot 5 Card Reader Slot (Dip Type)
3 Encryption Pin Pad 6 Cash Dispenser Slot
Customer Display
The cardholder display welcomes the customer and provides instructions for performing transactions
at the terminal. An optional touch screen display eliminates the need for function keys.
Receipt Printer Slot
After the customer uses ATM, the receipt printer prints the transaction information on a form. ATM
presents the form through the receipt printer slot on the upper fascia.
o2
o3
o4
o5
o6
o1

NH-2700CE 3. Hardware Specifications
3-4
Encryption Pin Pad
During the transaction sequence, ATM prompts the customer to use the customer keypad to enter
transaction information. The 16-key keypad uses a security module and encrypting PIN pad
technology to secure the information entered by the customer at the keypad.
Function keys
The function keys are made up of four keys mounted on each side of the cardholder display. The
customer selects from the choices shown on the customer display and presses the corresponding
function key.
Card Reader Slot
The customer inserts (to begin transactions) and removes an card from the card reader slot.
Dip Card Reader
The dip card reader is a manually operated device mounted directly to ATM fascia. The cardholder
inserts an ATM card in the card entry slot and then removes the card to begin the transaction. The dip
card reader can read magnetic stripe cards and memory chip cards. The dip card reader cannot
retract, capture, or retain cards.
Cash Dispenser Slot
When the cardholder requests cash, it is presented through the cash dispenser in the lower fascia.

NH-2700CE 3. Hardware Specifications
3-5
3.3 Devices of NH-2700CE
3.3.1 LCD & Customer Keypad
The customer display welcomes the customer and provides instructions for performing transactions at
the ATM.
During the transaction sequence, the ATM prompts the customer to
use the customer keypad to enter transaction information. The 16-
key keypad uses a security module and encryption PIN Pad
technology to secure the information entered by the customer at the
keypad.
The function keypads are made up of four keys mounted on each
side of the customer display. The customer selects from the choices
shown on the customer display and presses the corresponding
function key.
Basic Specification of LCD
●Screen Size : 10.2 ″
●Wide TFT LCD
●Resolution : 1024 ×600 pixels
●4 x 2 Function Keys (Default)
●10.2” IR Touch
Basic Specification of Keypad
●10 Alphanumeric ,3,4, ENTER, CLEAR, CANCEL, BLANK Keypads
3.3.2 Receipt Printer
The receipt printer provides a printed receipt of the customer's
transaction. The transaction information can include the customer's
name, the amount, ATM number and location, and other desired
information.
Basic Specification of Receipt Printer
●Thermal line printing
●Thermal Roll Paper
●Black Mark Paper Support

NH-2700CE 3. Hardware Specifications
3-6
3.3.3 Cash Dispenser Unit
The cash dispenser delivers media (currency) to the cardholder after the cardholder's request is
processed by the network and the software. The media is drawn from the cassettes and transported to
a slot in the fascia of the ATM, where the cardholder can receive it. If the media is too mutilated or
wrinkled to dispense, or if a multiple pick occurs, the dispenser sends the notes to the reject bin.
Basic Specification of Cash Dispenser Unit
●Capacity of 2,000 new notes
●40 notes/1 transaction
●2000/4000/6000 new notes (optional)
●Reject bin with capacity of 200 notes
●Note by note reject
(a) 2-Casstte Cash Dispenser (b) 3-Cassette Cash Dispnesr (Option)
Reject bin Reject bin
Cassette
(2,000 new notes capacity) Cassette
(2,000 new notes capacity per cassette)

NH-2700CE 3. Hardware Specifications
3-7
3.3.4 Magnetic Card Reader
The dip card reader is a manually operated device mounted directly to the ATM fascia. The cardholder
inserts an ATM card in the card entry slot and then removes the
card to begin the transaction. The dip card reader can read
magnetic stripe cards and memory chip cards. The dip card
reader cannot retract, capture, or retain cards.
Basic Specification of Magnetic Card Reader
●Dip type Card Reader
●ISO 1, 2, 3 Read
●IC Card Support
Magnetic Card Specifications
Item ISO Card (Unit : Inch)
Length
Card Bending
Magnetic Stripe
Position