Guardian ProTec User manual

ProTec
User Guide
Contents
What’s in the box…………………….2
Testing Your Device……………....6
ProTec Product Features….………..3
Fall Detection……………………...7
Your Device…………………………..4
Useful Codes……..………………..8
Charging the Battery………………...4
Troubleshooting………..……….…9
Turning the Device ON/OFF………..4
Safety Precautions……….………10
Emergencies/ Phone Calls………....5
Terms and Conditions…….……..11
Page 1
© 2020. Guardian Safety Pendants. All Rights Reserved

What’s in the Box
1) ProTec with pre-installed 5) 1x Charging Cradle
rechargeable battery
2) 1x Wall Power Adapter
6) ProTec User Guide Mini-
Booklet
3) 1x Charging Cable
4) 1x Black Lanyard
(may be either of the lanyards
shown below)
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© 2020. Guardian Safety Pendants. All Rights Reserved

ProTec Product Features
Feature
Description
One-Touch
Press the SOS button for 2-3 seconds
Operation
until you feel it vibrate, then release
Side Button
Press until it vibrates to speed-dial
one of your emergency contacts
Lightweight
43 grams - comfortable to carry or wear
Small in Size
62 mm x 45 mm x 17 mm - compact yet
powerful
Loud
Crystal clear audio quality
Realtime GPS
Shows your location to your contacts
Location
using Google Maps
36 Hour Battery
Many factors determine how long a
Charge
battery will last between charges. It is
recommended to charge daily
3G Mobile Network
Take it wherever you go
Battery Charging
The red light is lit up on the charging
Indicator
cradle when charging properly. The red
light then dims or disappears when fully
charged
Water resistant
Water may be splashed on it but it’s best
(IP65)
to use with care when showering (see
pg 10)
Fall Detection
Automatically notifies contacts if a fall
is detected (see pg 7)
Page 3
© 2020. Guardian Safety Pendants. All Rights Reserved

Your Device
Charging the Battery
Place the device in the charging cradle.
Connect the Micro USB side (the smaller
end) of the charging cable to the charging
cradle port (at the back of the cradle) and
connect the larger end of the USB cable to
the Wall Power Adapter plug.
The red light on the charging cradle remains lit when
charging. The light dims or disappears when fully charged.
Turning the Device ON/OFF
To turn on the device: Press the Side Button for about 2
seconds until it vibrates (the side lights will also flash). The
device can be also turned on by placing it into the charging
cradle.
To turn off the device: Press and hold the
Side Button and the SOS button together at
the same time until it vibrates and the lights
turn off.
Page 4
© 2020. Guardian Safety Pendants. All Rights Reserved

Emergencies/Phone Calls
In an Emergency
Press and hold the SOS button for 2-3 seconds until
it vibrates and beeps. A text saying "I need help!" (+
Link with location) is sent to the emergency
contacts all at once.
The device will call these contacts one at a time until someone
answers. The emergency contact must press ‘1’ on their
phone keypad after answering or they will be disconnected
in 1 minute. The next contact will then be called.
To Speed-dial ONLY ONE emergency contact
Hold the Side Button for 2-3 seconds until
it vibrates and beeps to call a preprogrammed
number of your choice.
No other calls or texts will be made.
Hanging Up (button quick press)
To end the phone call, press the SOS
button once briefly. Hanging up during an
emergency sequence will stop the ProTec
from calling the other emergency contacts.
Receiving Calls
Calls can be received on your ProTec from any number (unless
whitelisted). It has an auto answer feature so when called it will
vibrate and ring just once before automatically answering.
Page 5
© 2020. Guardian Safety Pendants. All Rights Reserved

Testing Your Device
It’s recommended to test the ProTec every 1-3 months.
Periodically check the credit on the SIM card, topping it up when
it drops below $3.00 or before *expiry date.
*Guardian SIMs do not need to be checked, we manage it for you.
Before Performing the Test
This Guardian Safety Pendant has been programmed and is
ready to use. Please read the ‘Quick Start User Guide’ to
become familiar with the unit.
Performing the Test
1. Inform the emergency contacts that the unit is being tested.
2. Press and hold the emergency button for 2-3 seconds until
it vibrates and beeps.
3. Texts will be sent to all of the emergency contacts at once.
4. Contact #1 will be called first. After answering, confirm
both parties can hear each other.
5. The contact must press 1 on their keypad within 1 minute
after answering the call and confirming they can hear the User.
This prevents the unit from hanging up and calling the next
contact.
Note: Failing to press 1 (e.g. if it goes to voicemail) will
automatically disconnect the call in 60 seconds.
Page 6
© 2020. Guardian Safety Pendants. All Rights Reserved

Fall Detection
Automatic fall detection will measure the pendant’s orientation and
impact with a surface. Generally, the device needs to drop at least
100cm then remain still for 2-3 seconds to activate. If the unit
senses that the User may have fallen, it will play a distinctive
tune for a short period of time. While the tune is playing, the User
may cancel alert messages being sent.
To cancel the alarm, briefly press any button.
Fall detection is particularly useful for those prone to blackouts or
epileptic seizures. It’s easy to turn fall detection off or on. Refer to the
Useful Codes (pg 8) or call us and we’ll make the change for you.
It is NOT recommended to test the fall alert function when the
device is worn. If fall detection is on and you want to hear what
happens when a fall alert is triggered, hold the device just at
CHEST HEIGHT over a soft surface (e.g. a carpeted area) and
drop it. The tune will then begin after a brief delay.
DO NOT throw the device.
The Fall Alert works best when the ProTec is worn on a lanyard.
Most of the time, when someone falls, they are not unconscious.
While this may happen, it’s always best to press the SOS button
in the event of a fall to be assured that the emergency contacts
will be notified.
NOTE: Fall detection is NOT 100% accurate; false alarms may occur. It’s also
possible that a fall may not be detected.
Page 7
© 2020. Guardian Safety Pendants. All Rights Reserved

Useful Codes
By sending the following ‘codes’ in a text message to the
ProTec, you can make the following changes or receive
important information. NOTE: Do not add any spaces.
Code
Response
loc
LOCATING
DEVICE
Click the link on the incoming text to open Google Maps and see the user’s
location. An example return text will read:
(NAME OF UNIT)
Now or last known (referring to GPS location whether it’s current [now] or last known)
Time:dd/mm/yyyy hour:minute:second
…
Bat: Battery %
maps.google.com/maps?q=xxx (this is the link to Google Maps)
A1,xx
A2,xx
A3,xx
etc.
PROGRAM
EMERGENCY
CONTACTS
Use this code to (re)program emergency contacts one at a time.
Replace xx with the phone number of your choosing
For example, to reprogram emergency contact 1, text:
A1,0411111111
To reprogram emergency contact 2, text:
A2,0422222222
To reprogram emergency contact 3, text:
A3,0433333333 et c .
status
SHOWING
DETAILED
INFO
This will show you all the detailed information that has programmed into the pendant
such as, the battery %, fall detection (on or off), and a wealth of other information.
A text will come back showing:
A1: (phone number of emergency contact #1)
A2: (phone number of emergency contact #2) etc.
fl1
OR
fl0
(0 = zero)
FALL
DETECTION
fl1= turns on fall detection
fl0= turns on fall detection
A text will come back showing:
Falling detection on! or
Falling detection off!
fl1,X
(X = 1-9)
FALL
DETETION
SENSITIVITY
fl1,1 = most sensitive fall detection
fl1,9 = least sensitive fall detection
The number on the end can range
anywhere between 1through to 9
Default sensitivity: 5
low1
OR
low0
(0 = zero)
LOW
BATTERY
low1= turns ON low battery text notifications to contact 1
low0= turns OFF low battery text notifications to contact 1
A text will come back showing:
Low battery alarm on! or
Low battery alarm off!
Page 8
© 2020. Guardian Safety Pendants. All Rights Reserved

Troubleshooting
Page 9
© 2020. Guardian Safety Pendants. All Rights Reserved
Issue
Commonly known cause
Potential Solution
False SOS alert or
unwanted
activation occurred
User accidentally pressed the SOS
button when leaning against
something, holding an object up to the
chest or was trying to turn device off
and did so incorrectly.
Shorten the length of the
lanyard so the device sits
higher on the chest.
Fall Detection was
activated by
mistake
The ProTec may trigger the fall alert
when it senses what may have been a
fall. The fall alert warning sound may
be activated by accident.
If the fall detection sound is
heard, press any button once
quickly to abort.
User fell but Fall
Detection did not
activate
The ProTec is designed for serious
falls and the fall must meet certain
criteria. The device may not have
fallen from the required height or fast
enough or the wearer moved
immediately afterwards.
The sensitivity of the fall
detection can be changed.
Simply call us and we can
make any changes for you.
GPS location is
incorrect on
Google map
1) Satellites did not locate the device at
time of activation
2) User is likely indoors or in a large
building
GPS needs to site the
satellites. Try sending the loc
code as a text to the ProTec to
get a fresh reading.
The device does
not seem to be
charging or the
charge is not
lasting very long
1) Device is not being placed in the
charging cradle properly. The red light
should be lit.
2) The Charging Contacts are dirty
(see page 4).
3) Standby time gradually becomes less
as the battery ages.
1) Ensure user is placing it
correctly in the charging
cradle.
2) Check for dis-colouration or
cracks near the four metal
charging contact points on the
bottom of the device.
3) Battery may need replacing
after years of daily
recharging.

Safety Precautions
This Guardian Safety Pendant (Guardian SP) is reliant on the cell phone service
provider’s network coverage to make phone calls, to send SMS text messages
and to transmit information regarding GPS positioning. These services may vary
between providers and locations throughout the world. GPS location is often not
available when the Guardian ProTec is inside a building. Also, outdoor location
performance can sometimes deliver inaccurate coordinates if the device is unable
to get a fix on a minimum number of satellites. The accuracy of GPS positioning is
determined by the availability of unobstructed line of sight to the available
satellites.
It is highly recommended that the user periodically test their unit every 1-3 months
by pressing the SOS button. Warn contacts first. It is the user’s responsibility to
assure that their phone service provider is notified before their credit or debit card
expires or if credit needs to be added to the SIM card used in their Guardian SP.
KEY POINTS
• It is NOT RECOMMENDED to wear with the lanyard while sleeping.
• Care must be taken with the Guardian ProTec while showering because soap or
shampoo can infiltrate and damage the electronics. However, if you decide to
take it into the shower, we recommend you hang it on a hook or place it onto a low
ledge above drain level where you can easily reach it. Be aware that chemical
infiltration (e.g. soap/shampoo), even soapy water, may permanently disable
this product and void your warranty.
• Switch off your ProTec when instructed to turn off all mobile phones on
commercial aircraft.
• Avoid using a damaged power cable. This may cause overheating or a potential
fire hazard.
• Never use any chemical or detergent to clean the Guardian SP. This may erode
its surface.
• In order to eliminate the risk of electric shock, do not touch the ends of the
power cable, charging plug or the metal parts on the inside of the charging cradle
with wet or damp hands.
• Avoid direct prolonged exposure to sunlight and high temperatures to negate
the potential of over-heating the battery, which may cause damage.
Page 10
© 2020. Guardian Safety Pendants. All Rights Reserved

Terms and Conditions
Operation of the ProTec is the sole responsibility of the User. It is the User’s exclusive
responsibility to test all functions and ensure the equipment is in good working
condition. Guardian SP is not responsible for misuse or improper operation of the unit.
Before using, test the ProTec to determine the effectiveness of the unit’s operation at
the location(s) where it will be used. Failing to test the unit may mean the user is at risk
of not receiving necessary medical attention. The information in this User Guide is not
a substitute for advice from medical or health professionals.
Guardian SP is not responsible for the reliability or quality of the cell phone service
with which its products are used. It is the User’s sole responsibility to determine where
the ProTec will operate. It is understood by both User and Purchaser that any signals
transmitted are totally beyond the control of Guardian SP. Such telecommunication
systems and equipment are not owned, operated, maintained, leased and are not
controlled, inspected, or reviewed by Guardian SP.
Furthermore, Guardian SP cannot and will not be responsible for any injury, death or
property damage that results from telecommunication equipment not supplied by
Guardian SP that fails to transmit signals from the unit to User’s emergency contacts.
User and Purchaser both understand and acknowledge that the ProTec requires AC
power and Cell Phone Service. It is User’s responsibility to provide electrical service in
order for the PROTEC to recharge and function.
Guardian SP neither warrants nor represents that the PROTEC will prevent any
damage, injury, or loss to either person or property, or that the PROTEC will always
provide the full protection for which it is intended. Both the Purchaser and User fully
understand and acknowledge that Guardian SP is not an insurer, and that the User
assumes any and all risk of loss or injury to the User’s property or person. No
representation or warranties express or implied are made by Guardian SP other than
those expressed herein.
Guardian SP warrants this product and all parts, thereof, only to the original purchaser
to be free from defective materials and workmanship from the date of the original
purchase for the period of one year. If your product is found to be defective within the
warranty period, Guardian SP will repair or replace defective parts with new or rebuilt
equivalents at no charge to the original owner. Parts used for replacement are
warrantied only for the remainder of the Warranty Period. If your product is found to be
defective, please contact the business you purchased your product from for warranty
repair instructions.
Page 11
© 2020. Guardian Safety Pendants. All Rights Reserved

Thank you for choosing
Guardian Safety Pendants
3A Devon Court,
Warwick, WA 6024
Phone
[phone]
Email
[e-mail]
Website
www.GuardianSP.com.au
Page 12
© 2020. Guardian Safety Pendants. All Rights Reserved