GW Security GW55 Series User manual

NVR User Manual
SAFETY INSTRUCTION
Please read the following safety instruction carefully to avoid personal injuries and prevent the equipment and other connected devices from being
damaged.
The device should be used in compliance with local laws, electrical safety regulations, and fire prevention regulations.
Use the power supply attached or specified by the manufacturer only. Never operate the equipment by using an unspecified power supply.
Firmly connect the plug to the power socket. Do not connect several devices to one power adapter.
Power off the device before connecting and disconnecting accessories and peripherals.
The NVR should not be placed in a dusty environment.
The NVR should be placed in an area with adequate ventilation, avoiding harsh sunlight. Do not expose the NVR to moisture or liquids. If the device
gets wet, unplug the power supply and contact your local dealer.
The NVR has one or more HDD‟s which produces large amounts of heat during operation. Do not block the vents (on the top, bottom and both sides)
for cooling the system during operation.
Never place the NVR in an unstable location. The NVR may fall and cause serious personal injury or death.
Keep the surface of the NVR clean and dry. Use a soft cloth to clean the outer case of NVR and do not use liquid or aerosol cleaners.
If smoke, odor or excessive noise are coming from the NVR, turn off the power immediately, unplug the power cable, and contact your local dealer.
This product contains a coin/button cell battery. If the battery is swallowed, it can cause severe internal burns in just 2 hours and can lead to death.
If you think batteries might have been swallowed or placed inside any part of the body, seek immediate medical attention.
Keep new and used batteries away from children.
Do not expose the battery to fire or a hot oven, or mechanically crush or cut the battery, which may cause an explosion.
Do not leave the battery in an extremely high temperature environment, which may result in an explosion or the leakage of flammable liquid or gas.
Do not subject the battery to extremely low air pressure, which may result in an explosion or the leakage of flammable liquid or gas.

NVR User Manual
Contents
Chapter 1. Product Overview ........................................................................................................................................................................................................ 1
1.1. Rear Panel ............................................................................................................................................................................................................................ 1
1.2. Remote Controller ................................................................................................................................................................................................................. 4
Chapter 2. Installation & Connection ........................................................................................................................................................................................... 5
2.1. HDD Installation .................................................................................................................................................................................................................... 5
2.2. Connection Diagram ............................................................................................................................................................................................................. 7
2.3. Power Supply Connection ..................................................................................................................................................................................................... 8
Chapter 3. Common Operations ................................................................................................................................................................................................... 9
3.1. Using the Supplied Mouse .................................................................................................................................................................................................... 9
3.2. Using Virtual Keyboard ....................................................................................................................................................................................................... 10
3.3. Password..............................................................................................................................................................................................................................11
3.3.1. Password Generation ...................................................................................................................................................................................................11
3.3.2. Reset Password ........................................................................................................................................................................................................... 13
3.3.2.1. Reset with password recovery questions ..................................................................................................................................................................................... 13
3.3.2.2. Reset with secret key ................................................................................................................................................................................................................... 14
3.3.2.3. Reset with Super Code ................................................................................................................................................................................................................ 15
3.3.2.4. Hard Reset ................................................................................................................................................................................................................................... 16
Chapter 4. NVR Starting Up ......................................................................................................................................................................................................... 17
4.1. Start Wizard ........................................................................................................................................................................................................................ 17

NVR User Manual
4.1.1. Network Configuration ................................................................................................................................................................................................. 18
4.1.2. Date/Time .................................................................................................................................................................................................................... 22
4.1.3. IP Camera .................................................................................................................................................................................................................... 23
4.1.3.1. Connect IP Camera to NVR PoE Ports ........................................................................................................................................................................................ 24
4.1.3.2. Add IP Camera to PoE NVR from LAN ......................................................................................................................................................................................... 26
4.1.3.3. Add IP Camera to PoE NVR from Internet .................................................................................................................................................................................... 28
4.1.3.4. Add IP Camera to Non-PoE NVR ................................................................................................................................................................................................. 28
4.1.4 Disk ............................................................................................................................................................................................................................... 30
4.1.5. Resolution .................................................................................................................................................................................................................... 32
4.1.6. Mobile .......................................................................................................................................................................................................................... 30
4.1.7. Summary ...................................................................................................................................................................................................................... 31
4.2. Live View Screen Overview ................................................................................................................................................................................................ 32
4.2.1. Definitions of On-screen Icons & Messages ................................................................................................................................................................ 33
4.2.2. Camera Quick Toolbar ................................................................................................................................................................................................. 35
4.2.3. Taskbar ........................................................................................................................................................................................................................ 36
4.2.4. Status Bar .................................................................................................................................................................................................................... 37
4.2.5. Start Menu ................................................................................................................................................................................................................... 38
4.2.6. Fisheye Camera ......................................................................................................................................................................................................... 39
4.2.7. Alarm Notification Panel ............................................................................................................................................................................................... 41
Chapter 5. System Setup ............................................................................................................................................................................................................. 42
5.1. Channel ............................................................................................................................................................................................................................... 43
5.1.1. Channel ........................................................................................................................................................................................................................ 44
5.1.1.1. IP Channels .................................................................................................................................................................................................................................. 45

NVR User Manual
5.1.1.1.1. PoE NVR Connection ........................................................................................................................................................................................................... 45
5.1.1.1.1.1. Steps to Connect Plug & Play PoE Cameras ................................................................................................................................................................ 49
5.1.1.1.1.2. Connect External Cameras from LAN or Internet ......................................................................................................................................................... 50
5.1.1.1.2. Non-PoE NVR Connection ................................................................................................................................................................................................... 57
5.1.1.2. PoE Power ................................................................................................................................................................................................................................... 57
5.1.2. Live .............................................................................................................................................................................................................................. 58
5.1.3. Image Control .............................................................................................................................................................................................................. 60
5.1.3.1. Full Color Camera Settings .......................................................................................................................................................................................................... 64
5.1.4. PTZ .............................................................................................................................................................................................................................. 67
5.1.4.1. MFZ & PTZ Control ...................................................................................................................................................................................................................... 68
5.1.4.1.1. Controlling Your MFZ Camera .............................................................................................................................................................................................. 68
5.1.4.1.2. Controlling Your PTZ Camera ............................................................................................................................................................................................... 70
5.1.4.1.2.1 Controlling PTZ .............................................................................................................................................................................................................. 71
5.1.4.1.2.2 Preset Position ............................................................................................................................................................................................................... 74
5.1.4.1.2.3 Watch Mode ................................................................................................................................................................................................................... 76
5.1.4.1.2.4 Line Scan ....................................................................................................................................................................................................................... 77
5.1.4.1.2.5 Tour ................................................................................................................................................................................................................................ 78
5.1.4.1.2.6 Pattern Scan .................................................................................................................................................................................................................. 80
5.1.5. Privacy Zone ................................................................................................................................................................................................................ 89
5.1.6. Motion Detection .......................................................................................................................................................................................................... 91
5.1.6.1. Motion Alarm Settings .................................................................................................................................................................................................................. 94
5.1.7. PIR ............................................................................................................................................................................................................................... 89
5.1.7.1. PIR Alarm Settings ....................................................................................................................................................................................................................... 91

NVR User Manual
5.1.8. ROI ............................................................................................................................................................................................................................. 103
5.2. Record ............................................................................................................................................................................................................................... 106
5.2.1. Encoding Settings ...................................................................................................................................................................................................... 106
5.2.1.1. Video Encoding .......................................................................................................................................................................................................................... 106
5.2.1.2. Audio Encoding ............................................................................................................................................................................................................................ 99
5.2.2. Record ........................................................................................................................................................................................................................ 111
5.2.2.1. Recording Configuration ............................................................................................................................................................................................................. 112
5.2.2.2. Recording Schedule ................................................................................................................................................................................................................... 114
5.2.3. Capture Images ..........................................................................................................................................................................................................117
5.2.3.1. Capture Configuration ................................................................................................................................................................................................................ 117
5.2.3.2. Capture Schedule ....................................................................................................................................................................................................................... 119
5.3. Alarm Settings ................................................................................................................................................................................................................... 121
5.3.1. Motion Alarm .............................................................................................................................................................................................................. 121
5.3.2. PIR Alarm ................................................................................................................................................................................................................. 1259
5.3.3. I/O Alarm .................................................................................................................................................................................................................... 128
5.3.4. Combined Alarm ........................................................................................................................................................................................................ 131
5.3.5. PTZ Linkage............................................................................................................................................................................................................. 1358
5.3.6. Exception Alarm ....................................................................................................................................................................................................... 1369
5.3.7. Alarm Schedule .......................................................................................................................................................................................................... 138
5.3.8 Voice Prompts ........................................................................................................................................................................................................... 1402
5.3.8.1. Voice File Management ............................................................................................................................................................................................................ 1402
5.3.8.1.1. Creating Voice Files ............................................................................................................................................................................................................ 141
5.3.8.1.2. Audition Voice ..................................................................................................................................................................................................................... 143

NVR User Manual
5.3.8.1.3. Delete Voice Files ............................................................................................................................................................................................................... 144
5.3.8.2. Loop Management ..................................................................................................................................................................................................................... 145
5.3.9 Deterrence ................................................................................................................................................................................................................ 1468
5.3.10. Siren ......................................................................................................................................................................................................................... 149
5.3.11.Disarming .................................................................................................................................................................................................................. 150
5.4. AI ....................................................................................................................................................................................................................................... 154
5.4.1. AI Setup ..................................................................................................................................................................................................................... 154
5.4.1.1. FD (Face Detection) ................................................................................................................................................................................................................... 155
5.4.1.2. PD & VD (Human & Vehicle Detection) ...................................................................................................................................................................................... 161
5.4.1.3. PID (Perimeter Intrusion Detection) ............................................................................................................................................................................................ 163
5.4.1.4. LCD (Line Crossing Detection) ................................................................................................................................................................................................. 1666
5.4.1.5. CC (Cross Counting Detection) ................................................................................................................................................................................................ 1688
5.4.1.6. HM (Heat Map) ........................................................................................................................................................................................................................... 172
5.4.1.7. CD (Crowd Density Detection) ................................................................................................................................................................................................... 174
5.4.1.8. QD (Queue Length Detection) .................................................................................................................................................................................................... 176
5.4.1.9. LPD (License Plate Detection) ................................................................................................................................................................................................. 1787
5.4.1.10. RSD (Rare Sound Detection) ................................................................................................................................................................................................... 182
5.4.1.11. SOD (Stationary Object Detection) ........................................................................................................................................................................................... 184
5.4.1.12. Sound Detection ....................................................................................................................................................................................................................... 188
5.4.1.13. Video Tampering....................................................................................................................................................................................................................... 190
5.4.1.14. Schedule ................................................................................................................................................................................................................................ 1926
5.4.2. AI Recognition .......................................................................................................................................................................................................... 1968
5.4.2.1. Model Configuration ................................................................................................................................................................................................................. 1968

NVR User Manual
5.4.2.2. Face Recognition Database Management ................................................................................................................................................................................. 201
5.4.2.2.1. Create Face Profiles from Local Storage Device ................................................................................................................................................................ 203
5.4.2.2.2. Create Individual Face Profile from External Storage Device ........................................................................................................................................... 2098
5.4.2.2.3. Create Bulk Face Profiles from External Storage Device ................................................................................................................................................... 214
5.4.2.2.4. Edit Face Profiles ............................................................................................................................................................................................................. 2208
5.4.2.3. License Plate Management ........................................................................................................................................................................................................ 223
5.4.2.3.1. Create License Profiles from Local Storage Device ........................................................................................................................................................... 223
5.4.2.3.2. Create License Profiles by Manual ..................................................................................................................................................................................... 229
5.4.2.3.3. Create Bulk License Profiles ............................................................................................................................................................................................... 197
5.4.2.3.4. Edit License Profiles ........................................................................................................................................................................................................... 239
5.4.3. AI Alarm Settings ....................................................................................................................................................................................................... 242
5.4.3.1. FR (Face Recognition) Alarm Settings ....................................................................................................................................................................................... 242
5.4.3.2 AD (Attribution Detection) Alarm Settings .................................................................................................................................................................................. 2479
5.4.3.3. LPR (License Plate Recognition) Alarm Settings ...................................................................................................................................................................... 2491
5.4.3.4. PD & VD (Human & Vehicle Detection) Alarm Settings .............................................................................................................................................................. 255
5.4.3.5. FD/PID/LCD/CC/CD/QD/LPD/RSD/SOD/Sound Detection/Video Tampering Alarm Settings .................................................................................................. 2578
5.4.4. Statistics ..................................................................................................................................................................................................................... 259
5.4.4.1. FR (Face Recognition) Statistics ................................................................................................................................................................................................ 260
5.4.4.2. PD & VD (Human & Vehicle Detection) Statistics ....................................................................................................................................................................... 262
5.4.4.3. CC (Cross Counting) Statistics ................................................................................................................................................................................................... 263
5.4.4.4. HM (Heat Map) Statistics ........................................................................................................................................................................................................... 264
5.5. Network ............................................................................................................................................................................................................................. 265
5.5.1. General Settings ............................................................................................................................................................
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NVR User Manual
5.5.1.1. General ...................................................................................................................................................................................................................................... 265
5.5.1.2. PPPoE Settings ........................................................................................................................................................................................................................ 2687
5.5.1.3. SNMP ....................................................................................................................................................................................................................................... 2698
5.5.1.4. Wireless Connection ................................................................................................................................................................................................................ 2709
5.5.1.5. Port Configuration ...................................................................................................................................................................................................................... 273
5.5.2. DDNS ......................................................................................................................................................................................................................... 275
5.5.3. Email Settings .......................................................................................................................................................................................................... 2764
5.5.3.1. Email Configuration .................................................................................................................................................................................................................. 2775
5.5.3.2. Email Schedule ........................................................................................................................................................................................................................ 2786
5.5.4. IP FILTER ................................................................................................................................................................................................................ 2797
5.5.5. Voice Assistant ......................................................................................................................................................................................................... 2829
5.5.5.2. Voice Assistant with Google Chromecast ................................................................................................................................................................................. 2829
5.5.6. Platform Access ....................................................................................................................................................................................................... 2950
5.5.6.1 Onvif .......................................................................................................................................................................................................................................... 2950
5.5.6.2 RTMP ........................................................................................................................................................................................................................................ 2961
5.6. Device ............................................................................................................................................................................................................................. 2993
5.6.1. HDD ......................................................................................................................................................................................................................... 2993
5.6.1.1 Disk Group ................................................................................................................................................................................................................................ 3037
5.6.1.2. S.M.A.R.T ................................................................................................................................................................................................................................. 3058
5.6.2. Cloud Storage .......................................................................................................................................................................................................... 3079
5.6.2.1. Dropbox Settings ...................................................................................................................................................................................................................... 3080
5.6.2.2. Google Drive Settings .............................................................................................................................................................................................................. 3102
5.6.3 FTP Settings ............................................................................................................................................................................................................. 3134

NVR User Manual
5.6.3.1. FTP Schedule ........................................................................................................................................................................................................................... 3145
5.7. System Configuration ...................................................................................................................................................................................................... 3166
5.7.1. General Settings ...................................................................................................................................................................................................... 3177
5.7.1.1. General .................................................................................................................................................................................................................................... 3177
5.7.1.2. Date and Time .......................................................................................................................................................................................................................... 3198
5.7.1.3. DST .......................................................................................................................................................................................................................................... 3209
5.7.1.4. Output Configuration ................................................................................................................................................................................................................ 3210
5.7.1.5 HDMI2 ....................................................................................................................................................................................................................................... 3232
5.7.2. Users ........................................................................................................................................................................................................................ 3243
5.7.2.1. Edit Users ................................................................................................................................................................................................................................. 3254
5.7.2.2. Edit User Permissions .............................................................................................................................................................................................................. 3276
5.7.3. Maintenance .............................................................................................................................................................................................................. 277
5.7.3.1. System Log ................................................................................................................................................................................................................................ 278
5.7.3.2. Load Default ............................................................................................................................................................................................................................... 279
5.7.3.3. Reset Settings ............................................................................................................................................................................................................................ 279
5.7.3.4. System Upgrade ......................................................................................................................................................................................................................... 280
5.7.3.4.1. Upgrade by USB Flash Drive .............................................................................................................................................................................................. 280
5.7.3.4.2. Online Upgrade .................................................................................................................................................................................................................. 281
5.7.3.5. Parameter Management ............................................................................................................................................................................................................. 282
5.7.3.6. Auto Reboot................................................................................................................................................................................................................................ 282
5.7.3.7. Developer Mode ......................................................................................................................................................................................................................... 283
5.7.4. IP Camera Maintain ................................................................................................................................................................................................... 284
5.7.4.1. Upgrade IP Camera ................................................................................................................................................................................................................... 285

NVR User Manual
5.7.4.2. Load Default Settings of IP Camera ........................................................................................................................................................................................... 286
5.7.4.3. Reboot IP Camera ...................................................................................................................................................................................................................... 287
5.7.4.4. Parameter Management ............................................................................................................................................................................................................. 288
5.7.4.5. Format IP Camera ...................................................................................................................................................................................................................... 289
5.7.5. System Information .................................................................................................................................................................................................... 290
5.7.5.1. System Information .................................................................................................................................................................................................................... 291
5.7.5.2. Channel Information ................................................................................................................................................................................................................... 292
5.7.5.3. Record Information ..................................................................................................................................................................................................................... 292
5.7.5.4. Network State ............................................................................................................................................................................................................................. 293
Chapter 6. AI Scenario ............................................................................................................................................................................................................... 294
6.1. Cross Counting ................................................................................................................................................................................................................. 295
6.1.1. Real-time Display & Controls ..................................................................................................................................................................................... 296
6.1.2. Settings of Channel View Mode ................................................................................................................................................................................. 299
6.1.3. Settings of Group View Mode .................................................................................................................................................................................... 301
6.1.4. Advertise Mode ........................................................................................................................................................................................................ 3634
6.1.5. Search Counting Data ............................................................................................................................................................................................. 3656
6.2. Face Attendance ............................................................................................................................................................................................................. 3667
6.3. Object Classification ........................................................................................................................................................................................................ 3690
Chapter 7. Search, Playback & Backup .................................................................................................................................................................................. 3722
7.1. Search & Play in General ................................................................................................................................................................................................ 3733
7.1.1. Video Segment Backup ........................................................................................................................................................................................... 3766
7.2. Search, Play and Back Up Event Recordings................................................................................................................................................................. 3788

NVR User Manual
7.2.1. Event Playback Control ........................................................................................................................................................................................... 3800
7.3. Sub-periods Playback ..................................................................................................................................................................................................... 3833
7.4. Smart Search & Playback ............................................................................................................................................................................................... 3877
7.5. Tag Search & Playback ................................................................................................................................................................................................... 3911
7.6. Play External File ............................................................................................................................................................................................................ 3933
7.7. Search & View Snapshoots ............................................................................................................................................................................................. 3965
7.7.1. Playing Slideshow .................................................................................................................................................................................................... 3987
7.8. Slice Search .................................................................................................................................................................................................................... 4009
7.9. AI Search ......................................................................................................................................................................................................................... 4021
7.9.1. Face Detection Events ............................................................................................................................................................................................. 4021
7.9.1.1. Playing Events .......................................................................................................................................................................................................................... 4043
7.9.1.2. Search & Compare Face Images (Recognition) ....................................................................................................................................................................... 4076
7.9.1.3. Tracking Face ........................................................................................................................................................................................................................... 4098
7.9.2. Search License Plate ............................................................................................................................................................................................... 4142
7.9.3. Human & Vehicle ..................................................................................................................................................................................................... 4185
7.9.4. PID & LCD ............................................................................................................................................................................................................... 4207
7.9.5. Repeat Visitors ......................................................................................................................................................................................................... 4219
7.9.6. Face Attendance ...................................................................................................................................................................................................... 4252
Chapter 8 Remote Access Through the Web Client ........................................................................................................................................................... 4274
8.1 Basic System Environment Requirements ....................................................................................................................................................................... 4274
8.2 Web Plug-in Downloading and Installation ...................................................................................................................................................................... 4285
8.3 Web Client Management .................................................................................................................................................................................................. 4328
8.3.1 Live View Page ......................................................................................................................................................................................................... 4328

NVR User Manual
8.3.2 Playback Page ............................................................................................................................................................................................................ 374
8.3.2.1 Playback Control Icons ................................................................................................................................................................................................................ 375
8.3.2.2 Image Playback ........................................................................................................................................................................................................................... 377
8.3.2.3 Smart Playback ........................................................................................................................................................................................................................... 378
8.3.2.4 Playback by Tag ....................................................................................................................................................................................................... 379
8.3.2.5 AI Playback.................................................................................................................................................................................................................................. 380
8.3.3 Remote Setting ........................................................................................................................................................................................................... 381
8.3.4 Local Setting ............................................................................................................................................................................................................... 382
Chapter 9 Backup Video Playing .............................................................................................................................................................................................. 383
Chapter 10 Remote Access Through Mobile Devices ............................................................................................................................................................ 387
Chapter 11 Appendix .................................................................................................................................................................................................................. 390
11.1 FAQ .................................................................................................................................................................................................................................. 390
11.2 Use and Maintenance ...................................................................................................................................................................................................... 393
11.3 Attached Accessories (Subject to the Actual Product) ..................................................................................................................................................... 394

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Chapter 1. Product Overview
1.1. Rear Panel

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*All pictures above are for illustration purpose only. Your actual product may vary based on model.

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No.
Item
Description
1
Power Switch
To turn on or turn off the power of the NVR.
2
DC Power Input
Connect to the attached DC power adapter.
3
LINE IN
Audio line input. Connect to audio input device, such as microphone, sound pick-up.
4
AUDIO OUT
Audio output. Connect to audio output device, such as loud speaker.
5
VGA
Connect to a VGA monitor.
6
HDMI
Connect to HDMI display device
7
e-SATA
Connect to an external e-SATA storage device for recording or backup.
8
USB
Connect to USB device, such as USB mouse or USB flash drive.
9
LAN Port
RJ45 network interface. Connect to router or network switch.
10
PoE Ports
PoE network ports for IP camera connection.
*It is strongly recommended that only 1 camera is connected to an individual PoE port.
11
RESET Button
Press and hold 10 seconds on the button with a small pin to load all settings to default value.
12
Sensor, Alarm &
RS485 Terminals
SENSOR & G：connect to external sensors;
ALARM: relay output, connect to external alarm device;
RS485: Connect to PTZ device, such as speed dome camera.
13
AC Power Input
Connect to AC power cord.

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1.2. Remote Controller (not included with all models)
Button
Functions
0 to 9
Numeric keys;
Press number 1 to 9 to display channel 1 to 9 directly.
Press combination of numbers quickly to display the channel lager than 9.
ALL
Press to switch the channel display layout among multiple display modes.
MENU
Press to display the Task Bar while in live view;
Exit and back to previous page while in system menu.
MUTE
Mute or activate the audio output volume.
SUBMENU
First press to display the Taskbar while in live view;
Second press to display the Camera Quick Toolbar.
Move upward or downward; Turn up or turn down the audio volume.
Move left or right; Decrease or increase the parameter value in system setting menu.
SEL
To confirm the choice or setup.
Rewind button. Press to play video fast rewind in different speed.
Forward button. Press to play video fast forward in different speed.
Play button; Enter search menu.
Manual record button.
Stop manual record or stop the video playback;
Press and hold 3 seconds to reset the VGA/HDMI output resolution to default value.
Press to pause video play.

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Chapter 2. Installation & Connection
2.1. HDD Installation
Depending on the NVR you have purchased, the hard disk drive (HDD) may be pre-installed. If it is not pre-installed, follow the installation
instructions in this user manual.
Caution: Do NOT install or uninstall the HDD while the NVR is powered on.
HDD Installation:
1. Power off the NVR, remove screws on both sides & rear panel and open the upper cover.

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2. Connect the data and power cables to the HDD and place it on the bottom case. Carefully flip the case and secure the HDD to the case
with screws. The diagrams below are for reference only. Your actual device might vary slightly.
3. Put the upper cover back carefully, and fix the cover with screws.

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2.2. Connection Diagram
*Above connection diagram is for illustration purpose only. Your model may vary.
Speaker