GW Security GW55 Series User manual

NVR User Manual
SAFETY INSTRUCTION
Please read the following safety instruction carefully to avoid personal injuries and prevent the equipment and other connected devices from being
damaged.
The device should be used in compliance with local laws, electrical safety regulations, and fire prevention regulations.
Use the power supply attached or specified by the manufacturer only. Never operate the equipment by using an unspecified power supply.
Firmly connect the plug to the power socket. Do not connect several devices to one power adapter.
Power off the device before connecting and disconnecting accessories and peripherals.
The NVR should not be placed in a dusty environment.
The NVR should be placed in an area with adequate ventilation, avoiding harsh sunlight. Do not expose the NVR to moisture or liquids. If the device
gets wet, unplug the power supply and contact your local dealer.
The NVR has one or more HDD‟s which produces large amounts of heat during operation. Do not block the vents (on the top, bottom and both sides)
for cooling the system during operation.
Never place the NVR in an unstable location. The NVR may fall and cause serious personal injury or death.
Keep the surface of the NVR clean and dry. Use a soft cloth to clean the outer case of NVR and do not use liquid or aerosol cleaners.
If smoke, odor or excessive noise are coming from the NVR, turn off the power immediately, unplug the power cable, and contact your local dealer.
This product contains a coin/button cell battery. If the battery is swallowed, it can cause severe internal burns in just 2 hours and can lead to death.
If you think batteries might have been swallowed or placed inside any part of the body, seek immediate medical attention.
Keep new and used batteries away from children.
Do not expose the battery to fire or a hot oven, or mechanically crush or cut the battery, which may cause an explosion.
Do not leave the battery in an extremely high temperature environment, which may result in an explosion or the leakage of flammable liquid or gas.
Do not subject the battery to extremely low air pressure, which may result in an explosion or the leakage of flammable liquid or gas.

NVR User Manual
Contents
Chapter 1. Product Overview ........................................................................................................................................................................................................ 1
1.1. Rear Panel ............................................................................................................................................................................................................................ 1
1.2. Remote Controller ................................................................................................................................................................................................................. 4
Chapter 2. Installation & Connection ........................................................................................................................................................................................... 5
2.1. HDD Installation .................................................................................................................................................................................................................... 5
2.2. Connection Diagram ............................................................................................................................................................................................................. 7
2.3. Power Supply Connection ..................................................................................................................................................................................................... 8
Chapter 3. Common Operations ................................................................................................................................................................................................... 9
3.1. Using the Supplied Mouse .................................................................................................................................................................................................... 9
3.2. Using Virtual Keyboard ....................................................................................................................................................................................................... 10
3.3. Password..............................................................................................................................................................................................................................11
3.3.1. Password Generation ...................................................................................................................................................................................................11
3.3.2. Reset Password ........................................................................................................................................................................................................... 13
3.3.2.1. Reset with password recovery questions ..................................................................................................................................................................................... 13
3.3.2.2. Reset with secret key ................................................................................................................................................................................................................... 14
3.3.2.3. Reset with Super Code ................................................................................................................................................................................................................ 15
3.3.2.4. Hard Reset ................................................................................................................................................................................................................................... 16
Chapter 4. NVR Starting Up ......................................................................................................................................................................................................... 17
4.1. Start Wizard ........................................................................................................................................................................................................................ 17

NVR User Manual
4.1.1. Network Configuration ................................................................................................................................................................................................. 18
4.1.2. Date/Time .................................................................................................................................................................................................................... 22
4.1.3. IP Camera .................................................................................................................................................................................................................... 23
4.1.3.1. Connect IP Camera to NVR PoE Ports ........................................................................................................................................................................................ 24
4.1.3.2. Add IP Camera to PoE NVR from LAN ......................................................................................................................................................................................... 26
4.1.3.3. Add IP Camera to PoE NVR from Internet .................................................................................................................................................................................... 28
4.1.3.4. Add IP Camera to Non-PoE NVR ................................................................................................................................................................................................. 28
4.1.4 Disk ............................................................................................................................................................................................................................... 30
4.1.5. Resolution .................................................................................................................................................................................................................... 32
4.1.6. Mobile .......................................................................................................................................................................................................................... 30
4.1.7. Summary ...................................................................................................................................................................................................................... 31
4.2. Live View Screen Overview ................................................................................................................................................................................................ 32
4.2.1. Definitions of On-screen Icons & Messages ................................................................................................................................................................ 33
4.2.2. Camera Quick Toolbar ................................................................................................................................................................................................. 35
4.2.3. Taskbar ........................................................................................................................................................................................................................ 36
4.2.4. Status Bar .................................................................................................................................................................................................................... 37
4.2.5. Start Menu ................................................................................................................................................................................................................... 38
4.2.6. Fisheye Camera ......................................................................................................................................................................................................... 39
4.2.7. Alarm Notification Panel ............................................................................................................................................................................................... 41
Chapter 5. System Setup ............................................................................................................................................................................................................. 42
5.1. Channel ............................................................................................................................................................................................................................... 43
5.1.1. Channel ........................................................................................................................................................................................................................ 44
5.1.1.1. IP Channels .................................................................................................................................................................................................................................. 45

NVR User Manual
5.1.1.1.1. PoE NVR Connection ........................................................................................................................................................................................................... 45
5.1.1.1.1.1. Steps to Connect Plug & Play PoE Cameras ................................................................................................................................................................ 49
5.1.1.1.1.2. Connect External Cameras from LAN or Internet ......................................................................................................................................................... 50
5.1.1.1.2. Non-PoE NVR Connection ................................................................................................................................................................................................... 57
5.1.1.2. PoE Power ................................................................................................................................................................................................................................... 57
5.1.2. Live .............................................................................................................................................................................................................................. 58
5.1.3. Image Control .............................................................................................................................................................................................................. 60
5.1.3.1. Full Color Camera Settings .......................................................................................................................................................................................................... 64
5.1.4. PTZ .............................................................................................................................................................................................................................. 67
5.1.4.1. MFZ & PTZ Control ...................................................................................................................................................................................................................... 68
5.1.4.1.1. Controlling Your MFZ Camera .............................................................................................................................................................................................. 68
5.1.4.1.2. Controlling Your PTZ Camera ............................................................................................................................................................................................... 70
5.1.4.1.2.1 Controlling PTZ .............................................................................................................................................................................................................. 71
5.1.4.1.2.2 Preset Position ............................................................................................................................................................................................................... 74
5.1.4.1.2.3 Watch Mode ................................................................................................................................................................................................................... 76
5.1.4.1.2.4 Line Scan ....................................................................................................................................................................................................................... 77
5.1.4.1.2.5 Tour ................................................................................................................................................................................................................................ 78
5.1.4.1.2.6 Pattern Scan .................................................................................................................................................................................................................. 80
5.1.5. Privacy Zone ................................................................................................................................................................................................................ 89
5.1.6. Motion Detection .......................................................................................................................................................................................................... 91
5.1.6.1. Motion Alarm Settings .................................................................................................................................................................................................................. 94
5.1.7. PIR ............................................................................................................................................................................................................................... 89
5.1.7.1. PIR Alarm Settings ....................................................................................................................................................................................................................... 91

NVR User Manual
5.1.8. ROI ............................................................................................................................................................................................................................. 103
5.2. Record ............................................................................................................................................................................................................................... 106
5.2.1. Encoding Settings ...................................................................................................................................................................................................... 106
5.2.1.1. Video Encoding .......................................................................................................................................................................................................................... 106
5.2.1.2. Audio Encoding ............................................................................................................................................................................................................................ 99
5.2.2. Record ........................................................................................................................................................................................................................ 111
5.2.2.1. Recording Configuration ............................................................................................................................................................................................................. 112
5.2.2.2. Recording Schedule ................................................................................................................................................................................................................... 114
5.2.3. Capture Images ..........................................................................................................................................................................................................117
5.2.3.1. Capture Configuration ................................................................................................................................................................................................................ 117
5.2.3.2. Capture Schedule ....................................................................................................................................................................................................................... 119
5.3. Alarm Settings ................................................................................................................................................................................................................... 121
5.3.1. Motion Alarm .............................................................................................................................................................................................................. 121
5.3.2. PIR Alarm ................................................................................................................................................................................................................. 1259
5.3.3. I/O Alarm .................................................................................................................................................................................................................... 128
5.3.4. Combined Alarm ........................................................................................................................................................................................................ 131
5.3.5. PTZ Linkage............................................................................................................................................................................................................. 1358
5.3.6. Exception Alarm ....................................................................................................................................................................................................... 1369
5.3.7. Alarm Schedule .......................................................................................................................................................................................................... 138
5.3.8 Voice Prompts ........................................................................................................................................................................................................... 1402
5.3.8.1. Voice File Management ............................................................................................................................................................................................................ 1402
5.3.8.1.1. Creating Voice Files ............................................................................................................................................................................................................ 141
5.3.8.1.2. Audition Voice ..................................................................................................................................................................................................................... 143

NVR User Manual
5.3.8.1.3. Delete Voice Files ............................................................................................................................................................................................................... 144
5.3.8.2. Loop Management ..................................................................................................................................................................................................................... 145
5.3.9 Deterrence ................................................................................................................................................................................................................ 1468
5.3.10. Siren ......................................................................................................................................................................................................................... 149
5.3.11.Disarming .................................................................................................................................................................................................................. 150
5.4. AI ....................................................................................................................................................................................................................................... 154
5.4.1. AI Setup ..................................................................................................................................................................................................................... 154
5.4.1.1. FD (Face Detection) ................................................................................................................................................................................................................... 155
5.4.1.2. PD & VD (Human & Vehicle Detection) ...................................................................................................................................................................................... 161
5.4.1.3. PID (Perimeter Intrusion Detection) ............................................................................................................................................................................................ 163
5.4.1.4. LCD (Line Crossing Detection) ................................................................................................................................................................................................. 1666
5.4.1.5. CC (Cross Counting Detection) ................................................................................................................................................................................................ 1688
5.4.1.6. HM (Heat Map) ........................................................................................................................................................................................................................... 172
5.4.1.7. CD (Crowd Density Detection) ................................................................................................................................................................................................... 174
5.4.1.8. QD (Queue Length Detection) .................................................................................................................................................................................................... 176
5.4.1.9. LPD (License Plate Detection) ................................................................................................................................................................................................. 1787
5.4.1.10. RSD (Rare Sound Detection) ................................................................................................................................................................................................... 182
5.4.1.11. SOD (Stationary Object Detection) ........................................................................................................................................................................................... 184
5.4.1.12. Sound Detection ....................................................................................................................................................................................................................... 188
5.4.1.13. Video Tampering....................................................................................................................................................................................................................... 190
5.4.1.14. Schedule ................................................................................................................................................................................................................................ 1926
5.4.2. AI Recognition .......................................................................................................................................................................................................... 1968
5.4.2.1. Model Configuration ................................................................................................................................................................................................................. 1968

NVR User Manual
5.4.2.2. Face Recognition Database Management ................................................................................................................................................................................. 201
5.4.2.2.1. Create Face Profiles from Local Storage Device ................................................................................................................................................................ 203
5.4.2.2.2. Create Individual Face Profile from External Storage Device ........................................................................................................................................... 2098
5.4.2.2.3. Create Bulk Face Profiles from External Storage Device ................................................................................................................................................... 214
5.4.2.2.4. Edit Face Profiles ............................................................................................................................................................................................................. 2208
5.4.2.3. License Plate Management ........................................................................................................................................................................................................ 223
5.4.2.3.1. Create License Profiles from Local Storage Device ........................................................................................................................................................... 223
5.4.2.3.2. Create License Profiles by Manual ..................................................................................................................................................................................... 229
5.4.2.3.3. Create Bulk License Profiles ............................................................................................................................................................................................... 197
5.4.2.3.4. Edit License Profiles ........................................................................................................................................................................................................... 239
5.4.3. AI Alarm Settings ....................................................................................................................................................................................................... 242
5.4.3.1. FR (Face Recognition) Alarm Settings ....................................................................................................................................................................................... 242
5.4.3.2 AD (Attribution Detection) Alarm Settings .................................................................................................................................................................................. 2479
5.4.3.3. LPR (License Plate Recognition) Alarm Settings ...................................................................................................................................................................... 2491
5.4.3.4. PD & VD (Human & Vehicle Detection) Alarm Settings .............................................................................................................................................................. 255
5.4.3.5. FD/PID/LCD/CC/CD/QD/LPD/RSD/SOD/Sound Detection/Video Tampering Alarm Settings .................................................................................................. 2578
5.4.4. Statistics ..................................................................................................................................................................................................................... 259
5.4.4.1. FR (Face Recognition) Statistics ................................................................................................................................................................................................ 260
5.4.4.2. PD & VD (Human & Vehicle Detection) Statistics ....................................................................................................................................................................... 262
5.4.4.3. CC (Cross Counting) Statistics ................................................................................................................................................................................................... 263
5.4.4.4. HM (Heat Map) Statistics ........................................................................................................................................................................................................... 264
5.5. Network ............................................................................................................................................................................................................................. 265
5.5.1. General Settings ............................................................................................................................................................
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NVR User Manual
5.5.1.1. General ...................................................................................................................................................................................................................................... 265
5.5.1.2. PPPoE Settings ........................................................................................................................................................................................................................ 2687
5.5.1.3. SNMP ....................................................................................................................................................................................................................................... 2698
5.5.1.4. Wireless Connection ................................................................................................................................................................................................................ 2709
5.5.1.5. Port Configuration ...................................................................................................................................................................................................................... 273
5.5.2. DDNS ......................................................................................................................................................................................................................... 275
5.5.3. Email Settings .......................................................................................................................................................................................................... 2764
5.5.3.1. Email Configuration .................................................................................................................................................................................................................. 2775
5.5.3.2. Email Schedule ........................................................................................................................................................................................................................ 2786
5.5.4. IP FILTER ................................................................................................................................................................................................................ 2797
5.5.5. Voice Assistant ......................................................................................................................................................................................................... 2829
5.5.5.2. Voice Assistant with Google Chromecast ................................................................................................................................................................................. 2829
5.5.6. Platform Access ....................................................................................................................................................................................................... 2950
5.5.6.1 Onvif .......................................................................................................................................................................................................................................... 2950
5.5.6.2 RTMP ........................................................................................................................................................................................................................................ 2961
5.6. Device ............................................................................................................................................................................................................................. 2993
5.6.1. HDD ......................................................................................................................................................................................................................... 2993
5.6.1.1 Disk Group ................................................................................................................................................................................................................................ 3037
5.6.1.2. S.M.A.R.T ................................................................................................................................................................................................................................. 3058
5.6.2. Cloud Storage .......................................................................................................................................................................................................... 3079
5.6.2.1. Dropbox Settings ...................................................................................................................................................................................................................... 3080
5.6.2.2. Google Drive Settings .............................................................................................................................................................................................................. 3102
5.6.3 FTP Settings ............................................................................................................................................................................................................. 3134

NVR User Manual
5.6.3.1. FTP Schedule ........................................................................................................................................................................................................................... 3145
5.7. System Configuration ...................................................................................................................................................................................................... 3166
5.7.1. General Settings ...................................................................................................................................................................................................... 3177
5.7.1.1. General .................................................................................................................................................................................................................................... 3177
5.7.1.2. Date and Time .......................................................................................................................................................................................................................... 3198
5.7.1.3. DST .......................................................................................................................................................................................................................................... 3209
5.7.1.4. Output Configuration ................................................................................................................................................................................................................ 3210
5.7.1.5 HDMI2 ....................................................................................................................................................................................................................................... 3232
5.7.2. Users ........................................................................................................................................................................................................................ 3243
5.7.2.1. Edit Users ................................................................................................................................................................................................................................. 3254
5.7.2.2. Edit User Permissions .............................................................................................................................................................................................................. 3276
5.7.3. Maintenance .............................................................................................................................................................................................................. 277
5.7.3.1. System Log ................................................................................................................................................................................................................................ 278
5.7.3.2. Load Default ............................................................................................................................................................................................................................... 279
5.7.3.3. Reset Settings ............................................................................................................................................................................................................................ 279
5.7.3.4. System Upgrade ......................................................................................................................................................................................................................... 280
5.7.3.4.1. Upgrade by USB Flash Drive .............................................................................................................................................................................................. 280
5.7.3.4.2. Online Upgrade .................................................................................................................................................................................................................. 281
5.7.3.5. Parameter Management ............................................................................................................................................................................................................. 282
5.7.3.6. Auto Reboot................................................................................................................................................................................................................................ 282
5.7.3.7. Developer Mode ......................................................................................................................................................................................................................... 283
5.7.4. IP Camera Maintain ................................................................................................................................................................................................... 284
5.7.4.1. Upgrade IP Camera ................................................................................................................................................................................................................... 285