GW Security GW55 Series User manual

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SAFETY INSTRUCTIONS
Please read the following safety instructions carefully to avoid personal injuries and prevent
damage to the equipment and other connected devices.
⚫The device should be used in compliance with local laws, electrical safety regulations, and fire prevention
regulations.
⚫Use the power supply attached or specified by the manufacturer only. Never run the equipment with an
unspecified power supply.
⚫Firmly connect the plug to the power socket. Do not connect several devices to one power adapter.
⚫Power off the device before connecting and disconnecting accessories and peripherals.
⚫The NVR should not be placed in a dusty environment.
⚫The NVR should be placed in an area with adequate ventilation, avoiding harsh sunlight. Do not expose
the NVR to moisture or liquids. If the device gets wet, unplug the power supply, and contact your local
dealer.
⚫The NVR has one or more HDD’s which produce large amounts of heat during operation. Do not block
the vents (on the top, bottom and both sides) for cooling the system during operation.
⚫Never place the NVR in an unstable location. The NVR may fall and cause serious personal injury or
death.
⚫Keep the surface of the NVR clean and dry. Use a soft cloth to clean the outer case of NVR and do not
use liquid or aerosol cleaners.
⚫If smoke, odor, or excessive noise are coming from the NVR, turn off the power immediately, unplug the
power cable, and contact your local dealer.
⚫This product has a coin/button cell battery. If the battery is swallowed, it can cause severe internal burns
in just 2 hours and can lead to death.
⚫If you think batteries might have been swallowed or placed inside any part of the body, seek immediate
medical attention.
⚫Keep new and used batteries away from children.
⚫Do not expose the battery to fire or a hot oven, or mechanically crush or cut the battery, which may cause
an explosion.
⚫Do not leave the battery in an extremely high temperature environment, which may result in an explosion
or the leakage of flammable liquid or gas.
⚫Do not subject the battery to extremely low air pressure, which may result in an explosion or the leakage
of flammable liquid or gas.

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Contents
This Quick Guide has informaon and instrucons for seng up and using the most common features and
funcons of the NVR. This guide contains the most relevant secons of the full NVR Manual. The full 400+ page
version of the NVR Manual ’55 Series Manual 2023’ is available to view and download on our website:
hps://gwsecurityusa.com/55-series-nvr/
CHAPTER 1 PRODUCT OVERVIEW .............................................................................................................................7
1.1 REAR PANEL.....................................................................................................................................................................7
1.2 REMOTE CONTROL...........................................................................................................................................................9
CHAPTER 2 INSTALLATION & CONNECTION ..........................................................................................................10
2.1 HDD INSTALLATION:.......................................................................................................................................................10
2.2 CONNECTION DIAGRAM..................................................................................................................................................11
2.3 POWER SUPPLY CONNECTION .......................................................................................................................................13
CHAPTER 3 COMMON OPERATIONS ........................................................................................................................14
3.1 USING THE SUPPLIED MOUSE .........................................................................................................................................14
3.2 USING THE VIRTUAL KEYBOARD ....................................................................................................................................14
3.3 PASSWORD.....................................................................................................................................................................15
3.3.1 Password Generation .........................................................................................................................................15
CHAPTER 4 INITIAL NVR START UP..........................................................................................................................16
4.1.1 Network Configuration ........................................................................................................................................17
4.1.1.1 Port....................................................................................................................................................................................18
4.1.2 Date & Time..........................................................................................................................................................19
4.1.3 IP Camera.............................................................................................................................................................20
4.1.3.4 Add IP Camera to Non-PoE NVR .................................................................................................................................22
4.1.4 Disk ........................................................................................................................................................................22
4.1.5 Resolution .............................................................................................................................................................23
4.1.6 Mobile ....................................................................................................................................................................23
4.1.7 Summary...............................................................................................................................................................24
4.2 LIVE VIEW SCREEN OVERVIEW......................................................................................................................................24
4.2.1 Definitions of On-screen Icons & Messages....................................................................................................25
4.2.2 Camera Quick Toolbar ........................................................................................................................................26

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4.2.3 Taskbar..................................................................................................................................................................27
4.2.4 Status Bar .............................................................................................................................................................28
4.2.5 Start Menu ............................................................................................................................................................29
4.2.7 Alarm Notification Panel .....................................................................................................................................30
CHAPTER 5. SYSTEM SETUP .....................................................................................................................................31
5.1.1 Channel.................................................................................................................................................................32
5.1.1.1 IP Channels ................................................................................................................................................................ 32
5.1.1.1.1 PoE NVR Connection .......................................................................................................................................33
5.1.2 Live ........................................................................................................................................................................38
5.1.3.1 Full Color Camera Settings ...........................................................................................................................................41
5.1.4 PTZ ........................................................................................................................................................................42
5.1.4.1 MFZ & PTZ Control......................................................................................................................................................... 43
5.1.4.1.1 Controlling a MFZ Camera....................................................................................................................................43
5.1.4.1.2 Controlling Your PTZ Camera...............................................................................................................................44
5.1.5 Privacy Zone ........................................................................................................................................................47
5.1.6 Motion Detection..................................................................................................................................................48
5.1.6.1 Motion Alarm Settings ....................................................................................................................................................50
5.1.7 PIR .........................................................................................................................................................................52
5.1.7.1 PIR Alarm Settings.......................................................................................................................................................... 54
5.2 RECORD..........................................................................................................................................................................56
5.2.1 Encoding Settings................................................................................................................................................56
5.2.1.1 Video Encoding ...............................................................................................................................................................56
5.2.1.2 Audio Encoding ............................................................................................................................................................... 58
5.2.2 Record...................................................................................................................................................................59
5.2.2.1 Recording Configuration ................................................................................................................................................ 59
5.2.2.2 Recording Schedule ....................................................................................................................................................... 60
5.2.3 Capture Images ...................................................................................................................................................61
5.2.3.1 Capture Configuration ....................................................................................................................................................61
5.2.3.2 Capture Schedule ........................................................................................................................................................... 61
5.3 ALARM SETTINGS ...........................................................................................................................................................62
5.3.1 Motion Alarm ........................................................................................................................................................62

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5.3.2 PIR Alarm..............................................................................................................................................................64
5.3.5 PTZ Linkage .........................................................................................................................................................65
5.3.6 Exception Alarm...................................................................................................................................................66
5.3.9 Deterrence ............................................................................................................................................................68
5.3.10 Siren ....................................................................................................................................................................70
5.3.11 Disarming............................................................................................................................................................71
5.4 AI ....................................................................................................................................................................................73
5.4.1.1. FD (Face Detection) ......................................................................................................................................................73
5.4.1.2 PD & VD (Human & Vehicle Detection) .......................................................................................................................77
5.4.1.3 PID (Perimeter Intrusion Detection) ............................................................................................................................. 79
5.4.1.4 LCD (Line Crossing Detection) .....................................................................................................................................81
5.4.1.9 LPD (License Plate Detection) ...................................................................................................................................... 83
5.4.1.13 Video Tampering ........................................................................................................................................................... 85
5.4.1.14 Schedule ........................................................................................................................................................................86
5.4.2 AI Recognition ......................................................................................................................................................86
5.4.2.1 Model Configuration........................................................................................................................................................ 87
5.4.2.2 Face Recognition Database Management............................................................................................................. 89
5.4.2.2.1 Create Face Profiles from Local Storage Device...............................................................................................91
5.4.2.2.4 Edit Face Profiles ...................................................................................................................................................94
5.4.2.3 License Plate Management ...........................................................................................................................................96
5.4.2.3.1 Create License Profiles from Local Storage Device..........................................................................................97
5.4.2.3.2 Create License Plate Profiles Manually.............................................................................................................100
5.4.2.3.4 Edit License Profiles............................................................................................................................................. 101
5.4.3 AI Alarm Settings ...............................................................................................................................................102
5.4.3.1 FR (Face Recognition) Alarm Settings....................................................................................................................... 102
5.4.3.3 LPR (License Plate Recognition) Alarm Settings ..................................................................................................... 105
5.4.3.4 PD & VD (Human & Vehicle Detection) Alarm Settings...........................................................................................108
5.4.3.5 FD/PID/LCD/CC/CD/QD/LPD/RSD/SOD/Sound Detection/Video Tampering Alarm Settings ...........................109
5.5 NETWORK .....................................................................................................................................................................111
5.5.1.1 General...........................................................................................................................................................................111
5.5.1.2 PPPoE Settings............................................................................................................................................................. 113
5.5.1.3 SNMP .............................................................................................................................................................................114

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5.5.1.5 Port Configuration .........................................................................................................................................................114
5.5.2 DDNS ..................................................................................................................................................................116
5.5.3 Email Settings ....................................................................................................................................................117
5.5.3.1 Email Configuration ......................................................................................................................................................117
5.5.3.2 Email Schedule ............................................................................................................................................................. 118
5.5.4 IP FILTER............................................................................................................................................................119
5.6 STORAGE ......................................................................................................................................................................121
5.6.1 HDD .....................................................................................................................................................................121
5.6.1.1 Disk Group ..................................................................................................................................................................... 124
5.6.3 FTP Settings.......................................................................................................................................................125
5.6.3.1 FTP Schedule................................................................................................................................................................126
5.7 SYSTEM CONFIGURATION ............................................................................................................................................127
5.7.1.1 General...........................................................................................................................................................................127
5.7.1.2 Date and Time ...............................................................................................................................................................128
5.7.1.3 DST................................................................................................................................................................................. 130
5.7.1.4 Output Configuration .................................................................................................................................................... 130
5.7.1.5 HDMI 2............................................................................................................................................................................132
5.7.2 Users ...................................................................................................................................................................133
5.7.2.1 Edit Users....................................................................................................................................................................... 133
5.7.2.2 Edit User Permissions ..................................................................................................................................................134
5.7.3 Maintenance .......................................................................................................................................................136
5.7.3.2 Load Default .................................................................................................................................................................. 137
5.7.3.3 Reset Settings ...............................................................................................................................................................137
5.7.3.4 System Upgrade ........................................................................................................................................................... 138
5.7.3.4.1 Upgrade by USB Flash Drive.............................................................................................................................. 138
5.7.3.5 Parameter Management .............................................................................................................................................. 138
5.7.3.6 Auto Reboot ...................................................................................................................................................................139
5.7.5 System Information ...........................................................................................................................................140
5.7.5.1 System Information.......................................................................................................................................................140
5.7.5.2 Channel Information ..................................................................................................................................................... 141
5.7.5.3 Record Information ....................................................................................................................................................... 141
5.7.5.4 Network State ................................................................................................................................................................142

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CHAPTER 7 SEARCH & PLAY IN GENERAL...........................................................................................................143
7.1.1 Video Segment Backup ....................................................................................................................................146
7.2 SEARCH, PLAY AND BACK UP EVENT RECORDINGS....................................................................................................147
7.2.1 Event Playback Control ....................................................................................................................................150
7.7 SEARCH & VIEW SNAPSHOTS ......................................................................................................................................152
7.9 AI SEARCH....................................................................................................................................................................154
7.9.1 Face Detection Events......................................................................................................................................154
7.9.1.1 Playing Events............................................................................................................................................................... 156
7.9.2 Search License Plate ........................................................................................................................................157
7.9.3 Human & Vehicle ...............................................................................................................................................159
7.9.4 PID & LCD ..........................................................................................................................................................161
CHAPTER 8 REMOTE ACCESS THROUGH THE WEB CLIENT............................................................................163
8.1 BASIC SYSTEM ENVIRONMENT REQUIREMENTS..........................................................................................................163
8.2 WEB PLUG-IN DOWNLOADING AND INSTALLATION .......................................................................................................164
8.3 WEB CLIENT MANAGEMENT .........................................................................................................................................165
8.3.1 Live View Page ..................................................................................................................................................165
8.3.2 Playback Page ...................................................................................................................................................169
8.3.2.1 Playback Control Icons.................................................................................................................................................170
8.3.2.2 Image Playback............................................................................................................................................................. 172
8.3.2.5 AI Playback .................................................................................................................................................................... 173
8.3.3 Remote Setting ..................................................................................................................................................174
8.3.4 Local Setting.......................................................................................................................................................174
CHAPTER 9 BACKUP VIDEO PLAYING ...................................................................................................................175
CHAPTER 10 REMOTE ACCESS THROUGH MOBILE DEVICES .........................................................................178
10.1 MOBILE APP ...............................................................................................................................................................178
CHAPTER 11 APPENDIX ............................................................................................................................................180
11.1 FAQ ............................................................................................................................................................................180
11.2 USE AND MAINTENANCE.............................................................................................................................................184
11.3 INCLUDED ACCESSORIES ...........................................................................................................................................185

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Chapter 1 Product Overview
1.1 Rear Panel
*All pictures above are for illustration purposes only. Your actual product may vary based on
model.

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#
Item
Description
1
Power
Turn on or turn off the power to the NVR.
2
DC Power
Connect to the attached DC power supply.
3
LINE-IN
Audio line input. Connect to audio input device (microphone or sound pick
up)
4
AUDIO
OUT
Audio output. Connect to audio output device (loudspeaker).
5
VGA
Connect to a VGA monitor.
6
HDMI
Connect to HDMI display or monitor.
7
e-SATA
Connect to an external e-SATA storage device for recording or back up.
8
USB
Connect to USB device: USB mouse or USB flash drive.
9
LAN Port
RJ45 network interface. Connect to router or network switch.
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PoE Ports
PoE network ports for IP camera connection.
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RESET
Button
Insert a small pin or paper clip –press and hold until the NVR beeps to
default all settings including password.
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Sensor,
Alarm &
RA485
Terminals
Sensor: Connect to external sensors.
Alarm: Relay output, connect to external alarm device.
RS485: Connect to PTZ device
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AC Power
Input
Connect to AC power cord.

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1.2 Remote Control
Button
Function
0-9
Numeric keys.
Enter the channel number to display the channel directly.
ALL
Press to switch the channel display layout.
MENU
Press to display the Task Bar while in live view.
Exit and back to the previous page while in system menu.
MUTE
Mute or activate the audio output volume.
SUBMENU
First press to display the Taskbar in Live View.
Second press to display the Camera Quick Toolbar.
Move upward or downward; Turn up or turn down the volume.
Move left or right; Decrease or increase the parameter value in
system settings menu.
SEL
To confirm the choice or setup.
Rewind. Press to play video in fast rewind.
Forward. Press to play video in fast forward.
Play button. Enter search menu.
Manual record button.
Stop manual recording or stop the video playback.
Press and hold 3 seconds to reset the VGA/HDMI output
resolution to default value.
Press to pause video play.

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Chapter 2 Installation & Connection
2.1 HDD Installation:
1. Power off the NVR, remove screws on both sides and rear panel. Remove the top panel.
2. Connect the data and power cables to the HDD. Place it on the bottom panel inside the
NVR. Carefully flip the case
and secure the HDD to the
inside bottom panel with the
screws. The diagrams below
are for reference only. Your
actual device may vary
slightly.

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3. Reassemble the top panel to the NVR and secure with the screws removed in the earlier
steps.
2.2 Connection Diagram
The diagram above is for illustration purposes only. Your model may vary.

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2.3 Power Supply Connection
Caution: Use the power supply supplied or specified by the manufacturer only. Contact
your local dealer if any problem with the power supply is found.
You may need to press the power switch to turn on the NVR if there is a power switch on the
rear panel.
The above pictures are for illustration purposes only. Your model may vary.

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Chapter 3 Common Operations
3.1 Using the supplied mouse
A - LEFT BUTTON
⚫Click to select menu options.
⚫During live viewing in split-screen view,
double-click on a channel/image to view it full-
screen. Double-click on a channel/image.
to return to split-screen viewing.
⚫Click upon a channel on the Live Viewing
screen to open Camera Quick Toolbar.
⚫Click and hold to drag sliders and scales in
menu mode.
B – RIGHT BUTTON
⚫Click once to open the Taskbar on the Live Viewing screen. View Taskbar on 4.2.2 Taskbar.
⚫In the menu, click to go back / close menu.
C – SCROLL WHEEL
⚫In the menu, scroll to move up / down through the menu content.
⚫While hovering over the volume control wheel, scroll to turn system volume up / down.
3.2 Using the Virtual Keyboard
1. Click to switch to upper case and special characters.
2. Move the cursor left.
3. Move the cursor right.
4. Click to execute/finish.
5. Click to delete a character.

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3.3 Password
Proper configuration of all passwords and other security settings are the responsibility of the
installer and/or end-user.
3.3.1 Password Generation
The first time the NVR is powered on, the system will require setting a password immediately
in order to protect your privacy. Please be sure to record the username and password and
save them in a secure place.
Language: Choose an available OSD language.
Device ID: Input the device ID in the parentheses. Default ID is 000000. View more about
Device ID on 5.7.1. General.
New Admin Password: Set the password. The password must be a combination of 8 to 16
characters, which is combined with at least 2 kinds of different characters from uppercase
letters, lowercase letters, digit numbers and special characters.
Confirm Password: Enter the password again.
Unlock Pattern: Select Enable to draw the pattern lock.
Click Apply to confirm your settings.

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Chapter 4 Initial NVR Start Up
The first time the NVR is run, it is recommended to follow the Startup Wizard. Which will help
to configure the system and get the NVR up and working quickly.
Log into the system and click the Start Wizard to move to the next step.
Log into the system and click Start Wizard. Follow the on-screen prompts to complete Start
Wizard.

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4.1.1 Network Configuration
If the NVR is connected to a router that allows DHCP, check the DHCP box. The router will
automatically assign all the network parameters for the NVR. If the network is manually
configured, use the below parameters:
IP Address: The IP address
identifies the NVR in the
network. It consists of four
segments of numbers between
0 to 255, separated by periods.
For example,
"192.168.001.100".
Subnet Mask: Subnet mask is
a network parameter which
defines a range of IP addresses
that can be used in a network. If
an IP address is like a street
where you live, then the subnet
mask is like a neighborhood.
The subnet address also
consists of four segments of numbers, separated by periods. For example, "255.255.000.000".
Gateway: This address allows the NVR to access the Internet. The format of the Gateway
address is the same as the IP Address. For example, "192.168.001.001".
IPv6 Address: Input the IPv6 address you got from your ISP.
DNS1/DNS2: DNS1 is the primary DNS server and DNS2 is a backup DNS server. Usually, it
should be enough just to enter the DNS1 server address.

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4.1.1.1 Port
http/https/rtsp: This is the port that is used to log in remotely to the NVR (e.g., using the Web
Interface), or the NVR will be allowed to send real-time streaming to other devices (e.g., using
a streaming Media player.). ONVIF uses the same port. If the default port 80 is already taken
by another application, please change it.
Client: This is the port that the NVR will use to send information for remote viewing (e.g., using
the mobile app). If the default port 9000 is already taken by other applications, then change it.
UPNP: To log in remotely to the NVR using the Web Interface via a different network, you need
to setup port forwarding in your router. Enable UPnP, if your router supports UPnP. In this case,
you do not need to manually configure port forwarding on your router. If your router does not
support UPnP, make sure the port forwarding is configured manually in your router.
PPPoE: This is a protocol that allows the NVR to connect to the network directly via a DSL
modem.
Check the Enable PPPoE box, and then enter the Username & Password of the PPPoE which
is provided by your ISP.

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4.1.2 Date & Time
Configure the Date, Time, Date Format, Time Format, Time Zone, NTP and DST.
Date/Time
Date: Click the calendar to set the
system date.
Time: Edit the system time.
Date Format: Choose from the drop-
down menu to set preferred date format.
Time Format: Choose time format.
Time Zone: Choose your time zone.
NTP
NTP stands for Network Time Protocol. This
allows you to synchronize the date and time
automatically over the Internet. The NVR needs
to be connected to the Internet. Check the
"NTP" box and select the NTP server.
DST
DST stands for Daylight Savings Time.
Enable DST: Enable if Daylight Saving Time (DST) is observed in your region.
Time Offset: Select the amount of time to offset for DST.
DST Mode: Choose to set the daylight-saving time in weeks or in days.
Start Time/End Time: Set the start time and end time for daylight savings.