Hamilton POS-TD Quick start guide

Document#101-0067 1 1/2/03
Operational Manual
for the
POS-TD

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ABOUT THIS MANUAL
This manual was designed to introduce the POS-TD Changer and to provide information
about installing and operating the machine. This manual will enable the operator to detect
error codes and to perform basic troubleshooting procedures. Further assistance can be
obtained by calling [phone] or [phone].
When calling for assistance it is important to have serial numbers readily available.
Please take the time to record these numbers in the spaces provided.
POS-TD SERIAL #__________________________________________
CONTROLLER SERIAL #___________________________________
HOPPER SERIAL #_________________________________________
LOCK / KEY #______________________________________________
Please complete the warranty card, which was included with your changer, and return it to
the manufacturer.

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TABLE OF CONTENTS
I. INTRODUCTION .......................................................................... 4
II. OPERATION................................................................................ 5
III. INSTALLATION ......................................................................... 6
MOUNTING ...................................................................................................... 6
ELECTRICAL ................................................................................................... 6
COMPUTER SOFTWARE ................................................................................. 6
IV. MAINTENANCE ......................................................................... 7
HOPPER ........................................................................................................... 7
CONTROLLER ................................................................................................. 7
V. RETURNING ITEMS FOR SERVICE ........................................... 8
VI. PARTS ....................................................................................... 9
VII. TROUBLESHOOTING ...................................................... 10 - 11
ERROR CODES .............................................................................................. 10
ERROR CODE DEFINITIONS ......................................................................... 11
HOPPER EMPTY ..............................................................................................................11
HOPPER JAMMED............................................................................................................11
COIN DROP STUCK .........................................................................................................11
UNEXPECTED HOPPER PAYOUT ...................................................................................11
UNSTABLE 120VAC (POWER LOSS) ..............................................................................11

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I. INTRODUCTION
The Hamilton POS-TD Changer combines security and accountability to provide an
automated coin dispensing solution suitable for many applications. The strength of the
POS-TD lies in its ability to interface with the locations Point Of Sale (POS) system. With
this configuration, the POS system is able to determine the number of coins to dispense
and sends this information directly to the changer. This eliminates any cashier
intervention.
Some possible applications utilizing the POS-TD’s capabilities include quantity-based
discounts for token sales, frequent customer discounts, and group discounts. In addition
to these marketing possibilities, accounting will also be improved by eliminating any
cashier-related errors such as over, or under payments.

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II. OPERATION
The POS-TD Changer operates by communicating with the location’s POS system. The
POS system determines there are coins to dispense, and then it notifies the POS-TD
Controller of the quantity. Once this information is received, the POS-TD Changer begins
dispensing.
If multiple payout commands are received while dispensing for a previous command, the
number of coins to be dispensed will be accumulated so all coins will be dispensed
consecutively before the Coin Hopper stops.
If a problem should arise with the POS-TD, such as the Hopper going empty, the POS-TD
signals the store POS system. This provides feedback to the cashier for quick response
and less “down-time”.

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III. INSTALLATION
MOUNTING
Cabinets are pre-drilled for wall mounting or mounting on an optional base. Bases are
pre-drilled for securing to the floor. Do not use leveling screws when fastening to the
floor. Changers mounted on bases should be securely fastened to both the floor and the
wall. Fasteners to be used should be recommended by your engineer as to strength and
suitability for floor and wall composition. HAMILTON WILL NOT BE RESPONSIBLE
FOR INJURY DUE TO IMPORPER INSTALLATION.
For mounting in the wall, cabinet size is 36-3/8”H x 9-15/16”W x 13’1/4”D.
ELECTRICAL
The POS-TD Changer operates on 120 VAC, 60 Hz. Unit may be hard-wired with conduit if
desired.
A GROUND FAULT INTERRUPTER IS REQUIRED
. The recommended Ground Fault
Interrupter is sometimes referred to as an ELCI (Equipment Leakage Circuit Interrupter)
and should have the following specifications:
• 120 VAC
• 15 AMP
• 6-10mA trip level
• Should no trip when power is removed from circuit.
A communications cable is necessary to connect the POS system to the POS-TD Changer.
This cable is not provided. The required cable is a s andard DB9 Male o DB9
Female serial cable wired s raigh hrough. This cable can be found at most
electronics and appliance stores, as well as most mail order computer companies.
To install the cable, connect the Male end of the cable to the back of the POS-TD Changer,
and the Female end to the serial port on the POS system. Be sure to tighten all of the
screws to avoid accidental unplugging of the connectors.
The total length of the serial communications line between the
Hamilton POS-TD and the store POS should not exceed 50 feet.
COMPUTER SOFTWARE
A diskette is provided with your POS-TD Changer. This diskette contains several files
needed for communications with the POS system and also an installation program.
This disk should be passed on to your systems integrator for proper installation and
configuration of the required files. If the systems integrator is not familiar with this
software already, he should contact Hamilton and request the document “Interfacing with
Hamilton C2000SI Controllers”. This document provides a more detailed explanation of
the requirements and operation of the provided software.

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IV. MAINTENANCE
CAUTION! Do not use oil, grease or solvents on any part of this changer
except as clearly specified in this manual, the Hopper Manual or in the Controller Manual.
HOPPER
Any lubrication in the Hopper can result in a faulty payout. Empty the Hopper and vacuum
once a month. Use a soft brush to loosen dirt. (Refer to the Hopper Manual for details on
maintenance.)
CONTROLLER
The microprocessor based Hamilton C2000 AUDITPRO Controller monitors the systems of
the POS-TD Changer. If a problem is detected, the Controller will notify the store’s POS
system, shut down the changer, and display the appropriate error code. (Refer to the
TROUBLESHOOTING section of this manual for error codes.)
If problems occur with the POS-TD Changer or any of its components, contact Hamilton
Manufacturing. YOU MUST HAVE THE MODEL AND SERIAL NUMBER OF THE
MACHINE AND THE COMPONENT READY WHEN CALLING FOR ASSISTANCE.

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V. RETURNING ITEMS FOR SERVICE
If any part or component must be shipped to the distributor or the manufacturer for
replacement or repair, the following procedure is used:
• CALL BEFORE SHIPPING. BE READY WITH THE MACHINE SERIAL NUMBE
R
AND THE COMPONENT SERIAL NUMBER. YOU WILL RECEIVE A RETURN
AUTHORIZATION NUMBER (RA NUMBER). WRITE THE RA NUMBER ON
THE OUTSIDE OF THE BOX YOU ARE USING TO RETURN THE
COMPONENT, AS WELL AS ON AN ENCLOSED NOTE.
• If shipping components, first place in a plastic bag before putting in a box and
surrounding with good packing material.
• Ship via UNITED PARCEL SERVICE (UPS
)if at all possible.
• If shipped by U.S. Pos al Service (Parcel Pos ), send by SPECIAL HANDLING.
• Adequately insure shipments; if uncertain about the value, call the distributor or the
manufacturer for information.
• Include a no e in shipmen describing he na ure of he problem, along wi h
a full re urn address. WE CANNOT RETURN SHIPMENTS TO POST OFFICE
BOXES. Be sure o include he RA Number.
• Please include your NAME and a TELEPHONE NUMBER where you can be reached.

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VI. PARTS
POS-TD PARTS LIST
PART # DESCRIPTION QTY
11-0100 QUARTER HOPPER ASSEMBLY 1
48-0050 POWER BOX HARNESS 1
48-1005 1-H HARNESS 1
48-2022A POS-TD COMMUNICATION CABLE 1
49-1022A 5 AMP POWER BOX, COMPLETE 1
49-2004A AUDIT PRO CONTROLLER, COMPLETE 1
49-9268 POS-TD DISKETTE 1
61-0505C VN-1 POS-TD CABINET, COMPLETE 1
96-0155A VN-1 DECAL ASSEMBLY 1

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VII. TROUBLESHOOTING
As described earlier in the OPERATION section, when a fault has been detected, the LED will
flash an error code. An LED that remains off indicates no power or a major failure of the
Controller.
Following is a list of error codes and their definitions.
Always note the error code before attempting any service or before
contacting the manufacturer.
ERROR CODES
ERROR CODES
RETURNED TO
CONTROL SOFTWARE
CONTROLLER ERROR
CODES
DESCRIPTION
19 1 FLASH, PAUSE, 3
FLASHES HOPPER EMPTY
4 2 FLASHES, PAUSE, 3
FLASHES HOPPER JAMMED
12 4 FLASHES, PAUSE, 3
FLASHES COIN DROP STUCK
15 5 FLASHES, PAUSE, 3
FLASHES UNEXPECTED HOPPER PAYOUT
21 7 FLASHES, PAUSE, 2
FLASHES UNSTABLE 120VAC